JP2007004328A - Monitoring and reporting system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a low cost monitoring and reporting system that can coordinate self-contained responses based on a service subscriber's operations and outsourced responses by making an accurate report to the service subscriber. <P>SOLUTION: The monitoring and reporting system comprises a monitoring and alarm terminal 10 that holds first unique information ID1, inputs monitoring information about a monitored object 15 and sends an alarm signal based on the input monitoring information via a communication network 90, and a report terminal 50 that is usable by a service subscriber 51 and receives the alarm signal sent from the monitoring and alarm terminal 10 via the communication network 90. The monitoring and alarm terminal 10 comprises an information storing means 13 for storing the input monitoring information as basic information in association with time information, and an alarm decision part 14 for generating reference information enabling the basic information to be called, and sending the first specific information ID1 and reference information as the alarm signal to the report terminal 50 upon the detection of intruder presence or the like based on the monitoring information input into the monitoring and alarm terminal 10. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention includes, for example, a terminal installed in a monitored area such as a house and its site, a terminal that can be used by a service contractor such as a resident of the house, and a security service company or maintenance / repair service. The present invention relates to a monitoring and reporting system constructed by enabling a terminal installed as a service provider side facility such as a company to communicate using a public communication network or the like. In addition, the present invention makes a high-precision report to the service contractor based on information such as video, audio, sensor detection result, system status, etc. in the monitored area, and is self-contained based on the service contractor's own operation. The present invention relates to a monitoring and reporting system capable of coordinating the handling of types with outsourced handling by service providers such as urgent security and system maintenance.

  Conventionally, devices such as sensors and cameras and a reporting device are installed in the monitored area, intruders and abnormalities are detected in the monitored area, and the reporting device notifies the security service company, etc. via the communication network. Security systems configured to dispatch security guards based on the information have become widespread. Such a security system has a drawback in that a security guard is dispatched even when a false alarm occurs due to a malfunction of the security system itself.

  As a measure for improvement, a system is proposed in which the sensor detection results are sent to the user's mobile phone (that is, the service contractor), and the user confirms the received contents before requesting the security service company to send a guard. (For example, refer to Patent Document 1).

  In addition, when an abnormality is detected by a sensor in the monitoring target area, an image in the monitoring target area is transmitted to the security center, and the security service company determines whether it is necessary to dispatch a guard by looking at the received image. There is also a proposal (for example, refer to Patent Document 2).

  Furthermore, an abnormality detection signal from a sensor in the monitored area is received by the security command center, a dispatch of the security guard is requested according to the received content, and a metered fee is charged according to the content received at the security command center. There is also a proposal of a configuration for providing a service that provides a user with (see, for example, Patent Document 3).

JP 2002-183850 A JP 2004-303033 A JP 2003-242575 A

  However, in the case of the above conventional security system, there are many people who want to make a contract to gain security and security, but the cost of providing services such as personnel expenses is hindered and the number of contractors does not increase. Therefore, there was a problem that the wide spread of the security system could not be expected.

  In addition, the conventional security system described above can reduce the cost compared to the case where guards are resident, but high-precision and expensive equipment is required to reduce false alarms, and reliable operation of the equipment is guaranteed. In order to perform maintenance work, it is also necessary for security guards to undergo training for maintenance and repair work other than the original work, which increases costs and, as a result, the widespread use of security systems cannot be expected. There was a problem.

  Furthermore, as shown in Patent Document 1, even in a system that reports to the user himself / herself, if the detection accuracy of the sensor is not sufficiently high, or if the reporting line is disconnected, Do not report when you should report), false report (report when you should not report), or misreported (reported but did not reach the recipient) There is a problem that the cost for maintenance and repair work for avoiding such a situation increases, and as a result, the widespread use of the security system cannot be expected.

  On the other hand, because the latest advanced technology such as the Internet is used for the reporting system, staff with advanced technical knowledge is required for the installation and maintenance work of the detection reporting device, and thus the cost of providing the service is low. As a result, there was a problem that widespread use of the security system could not be expected.

  Therefore, the present invention has been made to solve the above-described problems of the prior art, and its purpose is to provide a high-accuracy report about the monitoring target and the monitoring notification system to the service contractor. Self-contained countermeasures based on operations and outsourced countermeasures by service providers such as urgent security and system maintenance can be coordinated, and it is possible to provide highly reliable services at low prices The purpose is to provide a monitoring and reporting system.

  The monitoring notification system according to the present invention includes monitoring notification means for holding first unique information, receiving monitoring information to be monitored, and transmitting a notification signal based on the inputted monitoring information via a communication network; The reception of the notification signal that can be used by a service contractor who receives a service related to the monitoring target or a configuration for monitoring the monitoring target and receives the notification signal transmitted from the monitoring notification unit via the communication network The information is stored in association with time information as the base information, and the reference information enabling the call of the base information, And a reporting unit that transmits the detection result based on the monitoring information input to the monitoring reporting unit, the first unique information, and the reference information as a reporting signal to the reporting receiving unit. It is.

  According to the monitoring and reporting system of the present invention, it is possible to link a self-contained response based on the operation of the service contractor with an outsourced response by a service provider such as urgent security and system maintenance. Therefore, it is possible to provide a highly reliable service at a low price with a wide variety of countermeasures.

Embodiment 1 FIG.
FIG. 1 is a diagram schematically showing a configuration of a monitoring notification system according to Embodiment 1 of the present invention.

  As shown in FIG. 1, the monitoring and reporting system according to the first embodiment includes a user-side facility and an infrastructure-side facility. Here, the user 51 is a service contractor who receives a monitoring / reporting / handling service, that is, a service related to a monitoring target or a configuration for monitoring the monitoring target.

  The equipment on the user side that constitutes the monitoring notification system includes equipment installed in the monitoring target area and equipment available to the user 51. Here, the monitoring target 15 is, for example, the user 51's own house and site. In addition, the monitoring target 15 can include people, animals, plants, household goods, and the like in the monitoring target area. The equipment installed in the monitoring target area as equipment on the user side is input with the status of the monitoring target 15, outputs an operation signal for the device in the monitoring target area, and makes a notification via the communication network 90. Information terminal 10, an imaging device 21 such as a camera that supplies a video signal to the monitoring and reporting terminal 10, an information input device 22 such as a remote control that inputs information to the monitoring and reporting terminal 10, and a threatening device or lighting device, for example. And an information output device 23 that outputs control information. Further, as the equipment on the user side, other sensors such as a sensor that detects an object that has entered the monitored area and a sensor that detects opening and closing of doors and windows can be provided. In addition, devices that can be used by the user 51 as user-side equipment are, for example, devices that can be connected to the Internet via the communication network 90, and the information and status of the portable notification terminal 50 and the notification reception / monitoring notification terminal 10 can be obtained. A web browsing terminal 80 such as a personal computer (PC) capable of browsing is included.

  The infrastructure equipment includes a reporting terminal connection server 60 that connects the reporting terminal 50 to a communication network 90 such as the Internet, and a monitoring and reporting server 30 that performs inter-terminal connection processing and information transfer / processing on the communication network 90 such as the Internet. And a security service company terminal 41 that provides a guard member driving service to the monitoring target upon request, and a maintenance / repair service company terminal 42 that provides maintenance service staff dispatch service to the monitoring target upon request. In the following description, the security service company terminal 41 and the maintenance / repair service company terminal 42 are collectively referred to as a service provider terminal 40. Further, when the system operating company performs security or maintenance / repair, the monitoring and reporting server 30 and the service provider terminal 40 may be the same system. Furthermore, when the security and maintenance / repair service companies are the same company, the terminal security service company terminal 41 and the maintenance / repair service company terminal 42 may be the same system.

  FIG. 2 is a block diagram schematically showing the configuration of the monitoring notification system according to the first embodiment.

  As shown in FIG. 2, the monitoring and reporting terminal 10 inputs and outputs information of the network interface (network IF) 11 connected to the communication network 90, the imaging device 21, the information input device 22, and the information output device 23. Device control unit 12 that performs processing, information processing unit 16 that processes information collected by the device control unit 12, information storage unit 13 that stores and reads information collected by the device control unit 12, and information processing time It has a time notification means 17 for transmitting to the means 16 and an issue determination section 14 for making an issue determination of information processed by the information processing means 16.

  As shown in FIG. 2, the reporting terminal 50 includes a network IF 55 connected to the communication network 90, an information receiving unit 56 such as a mail, and a Web display unit 57 that performs processing for Web connection and display. , A display unit 58 for displaying information, an operation input means 59 for performing an operation input, and a call IF 52 for performing a voice call or the like.

  As shown in FIG. 2, the monitoring and reporting server 30 includes a network connection 31 connected to the communication network 90, a terminal connection unit 32 that performs a connection operation between the monitoring reporting terminal 10 or the reporting terminal 50, mail, and the like. Information transmitting means 33 for transmitting the information, a connection destination database (connection destination DB) section 34 for storing information for connection to the monitoring reporting terminal 10 or the reporting terminal 50 via the terminal connection means 32, Information processing determination means 35 for processing information from the information reporting terminal 10 and notification determination; notification information confirmation determination means 36 for confirming notification information transmitted from the monitoring notification terminal 10; A notification information DB unit 37 that stores history, a collation unit 38 that compares information issued from the monitoring and reporting terminal 10 with reference information, and comparison information D that stores comparison information used by the collation unit 38 And a section 39.

  As shown in FIG. 2, the Web browsing terminal 80 includes a network IF 81 connected to the communication network 90, a Web display unit 82 that performs processing for Web connection and display, and a display unit 83 that displays information. And operation input means 84 for performing operation input.

  Further, as shown in FIG. 2, the service provider terminal 40 is connected to the communication network 90 and the call IF means 48 for receiving a voice call in the security service company terminal 41 and / or the maintenance / repair service company terminal 42. Network IF 44, Web display means 45 for performing processing for Web connection and display, display section 47 for displaying information, and operation input means 46 for performing operation input.

  Next, the operation of the monitoring notification system according to Embodiment 1 will be described. FIG. 3 is a diagram illustrating an operation procedure of each component in the monitoring notification system according to the first embodiment. 4 to 9 are diagrams showing display examples of the display unit 58 of the notification terminal 50 in the monitoring notification system according to the first embodiment.

  Information input from the information input device 22 and information captured by the imaging device 21 are sent to the monitoring and reporting terminal 10 (step A1 in FIG. 3). At this time, the monitoring / reporting terminal 10 receives the information input from the information input device 22 and the information captured by the imaging device 21 from the device control unit 12 in the monitoring / reporting terminal 10 via the information processing means 16 and the time. Along with the time information output from the notification means 17, the information is input to the information storage means 13 in the monitoring reporting terminal 10. The information storage unit 13 stores information input from the information input device 22 and information captured by the imaging device 21 as basic information of monitoring information such as a captured image.

  Upon receiving the information input from the information input device 22 and the information captured by the imaging device 21 via the information processing means 16, the notification determination unit 14 of the monitoring notification terminal 10 determines whether or not the notification is necessary, When it is determined that the report is necessary (for example, when an intruder is detected), the detection signal, the reference information associated with the base information, from which the base information can be read, and the identification unique to the monitoring reporting terminal 10 The first unique information ID1, which is information, is notified to the monitoring notification server 30 via the network IF 11 (step A2 in FIG. 3).

  The registered monitoring notification server 30 uses the information processing determination means 35 to process the content of the notification based on the received notification information, identifies the notification terminal 50 from the stored information in the connection destination DB unit 34, and sends an e-mail, etc. Is notified to the reporting terminal 50 (step A3 in FIG. 3). The service contractor 51 performs an operation for receiving the contents of the report using the report terminal 50. At this time, as shown in FIG. 4, the display unit 58 of the reporting terminal 50 displays a message “Intruder. Detected by the front camera”, the date and time of detection, and the countermeasures that can be taken by the service contractor. A list is displayed.

  As illustrated in FIG. 5, when the service contractor 51 selects “confirm details” from the list of countermeasures that can be taken by the service contractor 51 by operating the notification terminal 50, the imaging apparatus 21 can confirm the image of the monitoring target 15 taken at the time of issue.

  Further, as shown in FIG. 6, when the service contractor 51 selects “view current state” from the list of countermeasures that can be taken by the service contractor 51 by operating the notification terminal 50. The current image of the monitoring target 15 photographed by the imaging device 21 can be confirmed.

  As a result of the confirmation of the image at the time of notification shown in FIG. 5 or the confirmation of the current state shown in FIG. 6, the service contractor 51 activates the threatening function of the information output device 23 (for example, for threatening). Necessary coping execution determination (G1 in FIG. 3) is performed, such as lighting on or generation of warning sound) and dispatching a guard. In the above description, the reporting terminal is the reporting terminal 50, but the same function can be exhibited even if the web browsing terminal 80 connected on the communication network 90 is the reporting destination.

  Next, processing contents that can be selected by the countermeasure execution determination will be described. An example in which the coping execution determination G1 (FIG. 3) is selected and the monitoring reporting terminal 10 is operated from the reporting terminal 50 will be described. The service contractor 51 that has received the notification uses the operation input means 59 of the notification terminal 50 to operate the reference information and the identification information for identifying the service contractor 51 by operating the “confirm details” button in FIG. Is sent to the monitoring notification server 30 (step B1 in FIG. 3). The second unique information ID2 is obtained by an input operation or biometric authentication of the report terminal 50 by a service contractor, or by attaching an IC chip holding the second unique information ID2 to the report terminal 50. Retained. In the monitoring notification server 30, the monitoring reporting terminal 10 that has issued the report is identified based on the information in the connection destination DB unit 34, and is connected to the monitoring reporting terminal 10 that is the reporting source (step B2 in FIG. 3). ). At this time, the basic information stored in the monitoring and reporting terminal 10 is read, and the data is transmitted to the monitoring and reporting server 30 (step B3 in FIG. 3). The basic information is decoded in the monitoring / reporting server 30, converted into detailed information content for reporting, and transmitted to the reporting terminal 50 (step B4 in FIG. 3). The information received by the reporting terminal 50 is displayed as shown in FIG. 5, the contents are confirmed by the service contractor, and the next countermeasure is determined.

  Next, an example in which the countermeasure execution determination G2 (FIG. 3) is selected and the monitoring and reporting terminal 10 is operated from the reporting terminal 50 will be described. Using the notification terminal 50, the “deterrence” button is pressed, and the coping operation output and the second unique information ID2 for specifying the service contractor 51 are sent to the monitoring notification server 30 (step C1 in FIG. 3). In the monitoring notification server 30, the monitoring reporting terminal 10 of the operation target 15 is specified based on the information in the connection destination DB unit 34, and the monitoring reporting terminal 10 of the reporting source is connected (step C2 in FIG. 3). ). The monitoring / reporting terminal 10 executes a countermeasure output as a countermeasure operation to the information output device 23 such as a threatening device connected via the device control unit 12. At this time, as shown in FIG. 7, a message “Siren has been activated” is displayed on the display unit 58 of the notification terminal 50.

  Next, an example in which the countermeasure execution determination G3 (FIG. 3) is selected and the reporting terminal 50 requests a security service from the service provider terminal 40 will be described. Using the notification terminal 50, the “request for security dispatch” button is operated, and the handling operation and the second unique information ID2 for specifying the service contractor are sent to the monitoring notification server 30 (step D1 in FIG. 3). ). In the monitoring and reporting server 30, the second specific information that specifies the handling contract destination information based on the information in the connection destination DB unit 34, stores the handling request history in the connection destination DB unit 34, and specifies the service contractor 51. The connection is transmitted together with information ID2 and information necessary for the security service company terminal 41. At this time, as shown in FIG. 8, a message “I requested a security call” and a message “I will call you back” are displayed (step D <b> 2 in FIG. 3). The service provider confirms the contents at the service provider terminal 40 and confirms the request (step D3 in FIG. 3). The service provider confirms with the service provider terminal 40 the third unique information ID3 for identifying the contractor and the owner of the reporting terminal 50 by means of a telephone or the like via the call I / Fs 52 and 48. (Step D4 in FIG. 3). An execution request for countermeasures is made from the request source (step D5 in FIG. 3). The service provider implements countermeasures based on the contents of the request. When the countermeasure is completed, the service provider terminal 40 receives the performance result, the second unique information ID2 for identifying the requesting service contractor, and the third unique information ID3 for identifying the contractor of the service. 3 (step D6 in FIG. 3), the monitoring and reporting server 30 stores the received information in the connection destination DB unit 34, and also contracts the second unique information ID2 for identifying the requesting service contractor and the service contract. The notification shown in FIG. 9 is sent to notify the requester of the third unique information ID3 for identifying the client and the completion (step D7 in FIG. 3). Regarding the service execution cost of the service provider, a description is created based on the response request and the completion notification result (step D6 in FIG. 3) stored in the connection destination DB unit 34 of the monitoring notification server 30, and the service contractor 51 to charge and collect service costs. In the above example, the security service has been described. However, the maintenance repair service can also perform the same processing as the security service.

  As described above, according to the monitoring and reporting system according to the first embodiment, only the reference information with a small amount of data is transmitted when the monitoring reporting terminal 10 issues a report. The occupation of the road can be reduced, and the monitoring information server 30 can convert the reference information into an easy-to-understand information display configuration of the service contractor 51 and transmit it to the notification terminal 50 of the service contractor 51.

  Further, when it is necessary to confirm details from the contents of the notification, the detailed information can be requested by requesting the monitoring notification terminal 10 through the terminal authentication operation via the monitoring notification server 30 by operating the notification terminal 50. Information can be confirmed, and it is possible to make a remote determination.

  Further, once the detailed information passes through the monitoring notification server 30, it is possible to convert the detailed information into a format that can be displayed on the notification terminal by the processing of the information processing means 35 in the monitoring notification server 30 and transmit it. It becomes. In addition, it is possible to execute a countermeasure seamlessly by an operation on the same reporting terminal 50.

  In addition, when outsourcing the countermeasure service to a security service company or the like, the identity of the client and the history of the request are clarified, so that it is possible to smoothly collect the consideration based on a metered system.

Embodiment 2. FIG.
In the first embodiment, the monitoring and reporting system has been described on the assumption that the communication network 90 and the monitoring and reporting terminal 10 are operating normally. However, in the second embodiment, the communication network 90 has a problem. Describes the operation when a monitoring and reporting system fails due to the occurrence of a report that cannot be reported. In the description of the second embodiment, FIG. 1 and FIG. 2 are also referred to.

  FIG. 10 is a diagram showing an operation procedure of each component in the monitoring notification system according to Embodiment 2 of the present invention. 11 and 12 are diagrams showing display examples of the display unit 58 of the notification terminal 50 in the monitoring notification system according to the second embodiment.

  The monitoring and reporting terminal 10 determines the status of the monitoring and reporting terminal 10 itself, the devices connected thereto, such as the imaging device 21, the information input device 23, and the information output device 23, based on the output signals of those devices. Means for checking (for example, an inspection circuit) is included. The monitoring notification terminal 10 notifies the monitoring notification server 30 at regular intervals via the communication network 90 at each first notification interval (steps E1-1, E1-2,..., E1-X in FIG. 10). . Upon receiving the notification, the monitoring notification server 30 stores the last notification reception history in the notification information DB unit 37 together with the notification date and time, and transmits a notification reception confirmation result to the monitoring notification terminal 10 (step E2-1 in FIG. 10). , E2-2, ..., E2-X). The monitoring / notification server 30 confirms whether or not the notification date / time of the stored contents of the notification information DB unit 37 has been updated at a second notification history confirmation interval longer than the first notification interval. The above operation is repeated between the monitoring reporting terminal 10 and the monitoring reporting server 30. Upon receiving the notification, the monitoring notification server 30 confirms the last notification reception history and the notification reception history of the notification information DB unit 37, and the notification date / time is not renewed within the second notification history confirmation interval. The reporting terminal 10 is specified. Here, when the communication network 90 between the monitoring notification terminal 10 and the monitoring notification server 30 is disconnected (that is, communication is impossible), the monitoring notification server 30 notifies the service contractor 51 of the result. Then, the content of the notification is created and processed based on the notification information received using the information processing determination means 35, the notification terminal 50 is specified from the connection destination DB unit 34, and the device notification to the notification terminal 50 is performed (in FIG. 10). Step A3), based on the data in the notification information DB unit 37, as shown in FIG. 11, a message “There is no response from the reporting device at home” is reported.

  Thereafter, processing in accordance with the contents of steps D1 to D6 shown in FIG. 3 is performed. Here, an example of requesting maintenance service from the reporting terminal 50 to the service provider will be described. Using the notification terminal 50, the “request repair inspection” button is operated to send the second specific information ID2 for identifying the coping operation and the service contractor to the monitoring notification server 30 (step D1 in FIG. 3). ). The monitoring and reporting server 30 stores a handling request history based on the handling commission destination information of the connection destination DB unit 34, and connects with the second unique information ID2 for identifying the service contractor and information necessary for the service provider terminal 40. Then, notification as shown in FIG. 12 is performed (step D2 in FIG. 3). After confirming the contents, the service provider confirms the request by using a means such as a telephone to the owner of the reporting terminal 50 through the call I / Fs 52 and 48 together with the third unique information ID 3 for identifying the contractor. When the request is made (step D3 in FIG. 3), a request for execution of the countermeasure is made from the request source (step D4 in FIG. 3), and the service provider executes the execution of the countermeasure based on the contents of the request. When the countermeasure is completed, the service provider terminal 40 provides the monitoring result server 30 with the execution result, the second unique information ID2 for identifying the requesting service contractor, and the third unique information ID3 for identifying the service contractor. When the notification is made (step D5 in FIG. 3), the monitoring and reporting server 30 stores the received information in the connection destination database 34, and also the second unique information ID2 for identifying the requesting service contractor and the service provider (contracting). The third unique information ID 3 for identifying the requester and a notification to notify the requester of the completion are sent (step D6 in FIG. 3). With respect to the service execution cost of the service provider, a description is created based on the response request and the result of completion notification stored in the connection destination DB unit 34 of the monitoring and reporting server 30, and the service contractor 51 is charged for the service cost. And renovate.

  In the above example, the case of requesting inspection from the service consignment company has been described. However, it is also possible to select means for confirming the contents of the report and for inspecting and restoring the equipment by the receiver (service contractor) himself.

  Conventionally, the monitoring and reporting terminal 10 becomes incapable of reporting due to the stoppage of operation, and it is difficult to identify the state where there is no reporting from the monitoring and reporting terminal 10, but the configuration of the second embodiment is adopted. Thus, it is possible to constantly confirm the operation of the monitoring / reporting terminal 10 itself and that the communication network line between the monitoring / reporting servers 30 can be reported, and stop the operation of the monitoring / reporting terminal 10 and the physical network. Even when informational disconnection occurs, an abnormal state can be detected at least within the second notification history confirmation interval, and a notification can be made to the notification terminal 50 of the service contractor.

  Furthermore, by coordinating with the handling service company terminal, it is possible to comprehensively receive maintenance / inspection services from security services.

  In the second embodiment, points other than those described above are the same as those in the first embodiment.

Embodiment 3 FIG.
In the invention according to the first embodiment, the information from the monitoring and reporting terminal 10 is decoded in the monitoring and reporting server 30, converted into the detailed information content for reporting, and transmitted to the reporting terminal 50. Step B4 Although FIG. 3 has been described, in the third embodiment, before being transmitted to the reporting terminal 50, comparison with the database of biometric identification information in the information is performed at the time of decoding, and after the determination, processing of the notification and image contents is performed. The case of performing will be described. In the description of the third embodiment, FIG. 1 and FIG. 2 are also referred to.

  FIG. 13 is a diagram illustrating an operation procedure of each component in the monitoring notification system according to Embodiment 3 of the present invention, and FIG. 14 is a diagram illustrating operations in the monitoring notification system according to Embodiment 3. FIG. 15 is a diagram illustrating a display example of the display unit of the notification terminal in the monitoring notification system according to the third embodiment (when reporting that there is a registered visitor), and FIG. 16 illustrates the embodiment. It is a figure which shows the example of a display (at the time of the report that there was an unregistered visitor) of the display part of the notification terminal in the monitoring notification system which concerns on 3. FIG.

  For example, when the imaging device 21 transmits an image including a human face image (J1 in FIG. 14) to the monitoring reporting terminal 10 (step F1 in FIG. 13), the monitoring reporting terminal 10 sends biometric information to the monitoring reporting server 30. Attached is issued (F2 in FIG. 13). The monitoring and reporting terminal 10 generates an image (J3 in FIG. 14) on which the face portion has been extracted and corrected from the input or image and transmits it to the monitoring and reporting server 30 (steps F3 to F4 in FIG. 13). . The image (J3 in FIG. 14) is compared with the comparison data (data P1 to P5 in FIG. 14) stored in the comparison information DB unit 39 registered in advance in the matching means 38 in the monitoring and reporting server 30. As a result of the comparison, information (for example, name) associated with the closest comparison data is extracted, added to the transmission information to the reporting terminal 50, and reported (step A3 in FIG. 13). For example, FIG. 15 shows an example in which “Mr. Nakamura” of the registered data P5 is determined as a result of the collation, and the name associated with the closest image read from the database is displayed on the notification terminal 50. It is shown. On the other hand, when there is no matching information in the registered database as a result of the collation, an example in which an extracted image of the face portion is displayed is shown in FIG. Hereinafter, processing is performed according to the contents of steps B1 to B4, C1 to C2, and D1 to D6 shown in FIG.

  By adopting a configuration that supports the processing determination function in the above monitoring and reporting server, it is possible to realize a configuration in which the cases transmitted to the reporting terminal 50 can be narrowed down to cases that require the determination of the service contractor itself. With this configuration, it is possible to reduce unnecessary notifications from being sent to the notification terminal 50. In addition, even when the screen of the reporting terminal 50 is small, the face image can be enlarged and displayed on the full screen, and the effect of facilitating the handling determination from the face is also obtained. Moreover, even if a collation misjudgment operation or the like occurs in the collation process, it can be easily determined whether or not a misjudgment is made by correspondence with the face image.

  In the above embodiment, an example of using a “face image” as the biometric information method has been described, but the same effect can be obtained by using biometric information other than a human face, such as a fingerprint, an iris, and a vein pattern. Can play.

  In the third embodiment, points other than those described above are the same as those in the first or second embodiment.

Embodiment 4 FIG.
In the first embodiment, the example in which the information input from the information input device 22 or the information captured by the imaging device 21 is sent to the monitoring and reporting terminal 10 and the basic information is recorded has been described. Regardless of whether there is information input from the information input device 22 or detection based on the shooting information by the imaging device 21 (for example, detection of an intruder), the shooting information recording process is continuously performed at the detection timing. Reference information indicating the recording position may be generated.

  By adopting such a configuration, it is possible to obtain the base information from the continuously stored data even when a detection failure occurs.

  The fourth embodiment is the same as the first to third embodiments except for the points described above.

Embodiment 5 FIG.
In the process of decoding the notification contents in the monitoring notification server 30 of the first embodiment, the notification destination may be changed depending on the decoding result.

  For example, when an abnormality occurring in an outdoor monitoring target is detected, the service contractor 51 is notified, and when an abnormality is detected in the monitoring notification device itself, both the service contractor 51 and the repair service contractor (reference numeral 42 in FIG. 1) are notified. By doing so, it is possible to provide a quicker repair response or the like.

  The fifth embodiment is the same as the first to fourth embodiments except for the points described above.

Embodiment 6 FIG.
In the second embodiment, the example in which the abnormality notification is performed when there is no notification to the monitoring notification server 30 at least once from the monitoring notification terminal 10 within the second notification history confirmation interval has been described. The monitoring notification server 30 that has received the notification every time the notification terminal issues a notification stores the last notification reception history in the notification information DB unit 37 together with the notification date and time, and transmits a notification reception confirmation result to the monitoring notification terminal 10. If the operation of E2 is performed, if there is no change in the monitoring target for a certain period of time, it is possible to construct a configuration that can notify the notification terminal 50 of the service contractor of the abnormality notification.

  By adopting such a configuration, as an example, the monitoring notification terminal is always operated during the life of the monitoring target, for example, the opening / closing switch of the resident's bedroom door is connected to the input part of the monitoring notification terminal, When there is no opening / closing even once, an abnormal report is issued, and for example, there is an effect that it can be used as a means for confirming the safety of an elderly person living alone.

  In the sixth embodiment, points other than the above are the same as those in the first to fifth embodiments.

Embodiment 7 FIG.
In the second embodiment, the notification information DB unit 37 is further updated due to the notification from the monitoring notification terminal 10, and an example in which the monitoring notification server 30 notifies the notification terminal 50 when an abnormality has occurred has been described. If there is no response from the reporting terminal server 7 to the monitoring reporting terminal 10 within a predetermined time after reporting from the monitoring reporting terminal 10, the monitoring reporting terminal 10 connects to the monitoring reporting terminal 10. 23, it is possible to know the occurrence of an abnormality in the communication network 90, the reporting system, and the monitoring reporting terminal 10.

  With this configuration, as an example, the service contractor 51 on the monitoring target side does not use the notification terminal 50 in the confirmation of the information output device 23 connected to the monitoring reporting terminal 10. Also has an effect of knowing the occurrence of an abnormality.

  It is possible to combine the above configuration with the configuration in the sixth embodiment. In the seventh embodiment, points other than the above are the same as those in the first to sixth embodiments.

Embodiment 8 FIG.
In the third embodiment, the mode in which the verification result in the monitoring and reporting server 30 is transmitted to the reporting terminal 50 has been described. However, even if the verification result is transmitted directly from the monitoring and reporting server 30 to the monitoring and reporting terminal 10. Good.

  For example, the monitoring / notifying terminal 10 is connected to a monitoring / unlocking device or threatening device, and if the collation result is determined to be registered, for example, the transmission content is to be unlocked. When it is determined that the person is a person, a configuration such as holding a lock can be realized.

  In the eighth embodiment, points other than those described above are the same as those in the first to seventh embodiments.

Embodiment 9 FIG.
In the third embodiment, the example in which the associated information is displayed on the display unit 58 of the notification terminal 50 as a result of the biometric information collation has been described. However, in the ninth embodiment, there is no associated information. In addition, a description will be given of a coping method in the case where it is determined that an erroneous determination is made based on the image confirmation of the service contractor 51. In the description of the ninth embodiment, FIG. 1 and FIG. 2 are also referred to.

  FIG. 17 is a diagram illustrating a display example of the display unit 58 of the notification terminal 50 in the monitoring notification system according to Embodiment 9 (when collation is an erroneous determination). Moreover, FIG. 18 is a figure which shows the example of a display (at the time of correction of image information) of the display part 58 of the notification terminal 50 in the monitoring notification system which concerns on Embodiment 9. FIG.

  When an image without associated information is referred to or when the service contractor 51 confirms the image information transmitted to the reporting terminal 50 as shown in FIG. If it is determined that the message “Please confirm.” Is incorrect, the operation input means 59 of the notification terminal 50 is used to display the displayed face information as shown in FIG. The information to be correctly associated is re-registered or the registered database is corrected to increase the probability of correct matching.

  As such a configuration, by renewing the added registration information, it is possible to construct a database using images captured in the environment of the installation location (photographing environment such as the brightness of the installation location, shooting angle, shooting distance, etc.) Correction can be performed. In addition, since the face authentication database is created based on the actual image of the installation environment, it is possible to reduce the occurrence of misjudgment during the matching process using the actual image. Especially in residential applications where identification of family members and limited acquaintances with other people is important and it is difficult to install and set uniform imaging means, and in cases where monitoring is performed in the case of collating with images Can be configured appropriately and with higher matching accuracy.

  In the ninth embodiment, points other than the above are the same as those in the first to eighth embodiments.

  The monitoring and reporting system of the first to ninth embodiments can be used as a widespread crime prevention system in a private house or an office / house. The basic operation in the monitoring and reporting system according to any of the first to ninth embodiments is a self-contained notification and countermeasure that does not rely on the service provider. It is possible to receive consignment-type countermeasures by dispatching workers from the company and urgent security by the security service company.

It is a figure which shows roughly the structure of the monitoring notification system which concerns on Embodiment 1 thru | or 9 of this invention. It is a block diagram which shows roughly the structure of the monitoring notification system which concerns on Embodiment 1 thru | or 9. It is a figure which shows the operation | movement procedure of each structure in the monitoring notification system which concerns on Embodiment 1. FIG. It is a figure which shows the example of a display (at the time of reception of the notification of an intruder detection) of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 1. FIG. It is a figure which shows the example of a display (at the time of confirmation of the detailed information at the time of intruder detection) of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 1. FIG. It is a figure which shows the example of a display (at the time of confirmation of the present condition) of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 1. FIG. It is a figure which shows the example of a display of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 1 (at the time of the selection of the threat which is a self-contained type response). It is a figure which shows the example of a display of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 1 (at the time of selection of the guard dispatch request which is consignment type | mold countermeasures). It is a figure which shows the example of a display (at the time of reception of a guard dispatch report) of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 1. FIG. It is a figure which shows the operation | movement procedure of each structure in the monitoring notification system which concerns on Embodiment 2 of this invention. It is a figure which shows the example of a display of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 2 (at the time of reception of the report without a home response). It is a figure which shows the example of a display (at the time of selection of a repair check request) of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 2. FIG. It is a figure which shows the operation | movement procedure of each structure in the monitoring notification system which concerns on Embodiment 3 of this invention. It is a figure which shows the operation | movement in the monitoring notification system which concerns on Embodiment 3. FIG. It is a figure which shows the example of a display (at the time of the notification that there was a registered visitor) of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 3. FIG. It is a figure which shows the example of a display of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 3 (at the time of notification that there was an unregistered visitor). It is a figure which shows the example of a display of the display part of the notification terminal in the monitoring notification system which concerns on Embodiment 9 (at the time of the notification that there was a registered visitor, and when it is a misjudgment). It is a figure which shows the example of a display (at the time of correction of image information) of the display part of the notification terminal in the monitoring notification system concerning Embodiment 9. FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Monitoring notification terminal, 11 Network IF, 12 Apparatus control part, 13 Information storage means, 14 Notification judgment part, 15 Monitoring object, 21 Imaging device, 22 Information input device, 23 Information output device, 30 Monitoring notification server, 31 Network IF, 32 terminal connection means, 33 information transmission means, 34 connection destination DB section, 35 information processing judgment means, 36 notification information confirmation judgment means, 37 notification information DB section, 38 collation means, 39 comparison information DB section, 40 service Provider terminal, 41 Security service company terminal, 42 Maintenance / repair service company terminal, 44 Network IF, 45 Web display means, 46 Operation input means, 47 Display section, 48 Call I / F, 50 Notification terminal, 51 Service contractor, 52 Call I / F, 55 Network IF, 56 Information Receiving Means, 57 Web Table Means, 58 display section, 59 operation input means, 60 reporting terminal connection server, 80 web browsing terminal, 81 network IF, 82 web display means, 83 display section, 84 operation input means, 90 communication network, ID1 first unique information ID2 second unique information, ID3 third unique information.

Claims (20)

Monitoring notification means for holding first unique information, receiving monitoring information to be monitored, and transmitting a notification signal based on the inputted monitoring information via a communication network;
Report receiving means for receiving the notification signal transmitted from the monitoring notification means via the communication network, which can be used by a service contractor who receives a service related to the monitoring target or a configuration for monitoring the monitoring target And
The monitoring notification means is
Information storage means for storing the input monitoring information in association with time information as basic information;
Generating the reference information enabling the call of the base information, the detection result based on the monitoring information input to the monitoring notification means, the first unique information, and the reference information as the notification signal as the notification signal A monitoring and reporting system comprising: a reporting means for transmitting to the receiving means. The base information is continuously stored by the monitoring and reporting means,
The monitoring notification system according to claim 1, wherein the reference information includes information indicating a storage position of the basic information in the information storage unit.   It further comprises an information intermediate processing means for receiving, processing, and transferring the notification signal transmitted from the monitoring notification means to the notification receiving means associated with the first specific information. The monitoring notification system according to claim 1. The notification receiving means
Hold second unique information,
The second specific information and a countermeasure signal for instructing a countermeasure content to be applied to the monitoring target are transmitted to the monitoring notification means via a communication network. Monitoring and reporting system as described in any of the above. A service provider terminal that is a facility of a service provider that provides a service to the service contractor;
The notification receiving means
Hold second unique information,
Transmitting the second specific information and a countermeasure signal for instructing a countermeasure to be performed on the monitoring target to the monitoring notification unit and / or the service provider terminal via a communication network. The monitoring notification system according to claim 3, wherein   6. The monitoring notification system according to claim 4, wherein the second specific information is input by an operation of the notification receiving unit by the service contractor.   6. The monitoring notification system according to claim 5, wherein the countermeasure signal transmitted from the notification receiving unit includes a countermeasure request signal for requesting the service provider terminal to cope with the monitoring target. The equipment on the monitoring target side, further comprising an information output means having a function of issuing an output for intimidation,
The said countermeasure signal transmitted from the said report receiving means contains the threatening instruction | indication signal which instruct | indicates that the output for threatening is emitted from the said information output means. The one in any one of Claim 4-7 characterized by the above-mentioned. Monitoring and reporting system.   The call instruction signal generated from the reference information for the response signal transmitted from the notification receiving unit to call basic information from the information storage unit of the monitoring and reporting unit and receive the detailed content of the notification content The monitoring and reporting system according to any one of claims 4 to 8, characterized by comprising:   The information intermediate processing means associates the second unique information transmitted from the notification receiving means and the third unique information held by the service provider terminal with a service contractor connection destination information database. The monitoring notification system according to claim 5, wherein the monitoring notification system is stored. It further has an operation monitoring means,
The monitoring notification means includes a connection destination database unit that holds database information of a notification destination by the monitoring notification means,
The report destination by the monitoring and reporting means is determined based on a detection result based on the monitoring information, the first unique information, and database information of the connection destination database unit. The monitoring and reporting system described.   The monitoring notification system according to any one of claims 1 to 11, wherein the notification receiving means is one or more of a mobile phone device having an electronic mail function, a portable information terminal, and a personal computer. . It further has an operation monitoring means,
The monitoring notification means performs confirmation transmission to the operation monitoring means together with the first specific information at a first time interval,
The operation monitoring means associates and stores the reception time and the first unique information of the transmission source at the time of reception of the confirmation transmission, so that the time information is received every time the notification is received having the first unique information. Renewal,
The operation monitoring means confirms whether or not the stored data has been renewed at a second time interval longer than the first time interval, and the notification associated with the first specific information without the time information renewal. The monitoring notification system according to claim 10, wherein a notification is made to the receiving means. The monitoring notification means performs the confirmation transmission to the operation monitoring means when the first unique information is issued,
The operation monitoring means stores the reception time and the first unique information of the transmission source in association with each other at least at the time of reception of the notification confirmation transmission, so that each time the notification is received having the first unique information. Update notification time information,
The operation monitoring means confirms whether or not the stored data is renewed at a predetermined reference time interval, and notifies the notice receiving means associated with the first specific information that is not renewed of the notification time information. The monitoring and reporting system according to claim 13, wherein: It further has an operation monitoring means,
The monitoring notification means performs the confirmation transmission to the operation monitoring means when the first unique information is issued,
The operation monitoring means stores the reception time and the first unique information of the transmission source in association with each other at least at the time of reception of the notification confirmation transmission, so that each time the notification is received having the first unique information. Update notification time information,
The operation monitoring means confirms whether or not the stored data is renewed at a predetermined reference time interval, and notifies the notice receiving means associated with the first specific information that is not renewed of the notification time information. The monitoring and reporting system according to claim 10, wherein:   The monitoring information system according to any one of claims 10 and 13 to 15, wherein the information intermediate processing means and the operation monitoring means are integrated. The operation monitoring means confirms whether or not the stored data has been renewed, and when this renewal has been successfully executed, a reply process indicating that normal renewal has been performed on the monitoring notification means of the reporting source And
14. The monitoring and alerting means outputs an abnormality occurrence signal when there is no reply processing for the execution of renewal within a predetermined reference time after reporting to the operation monitoring means. The monitoring notification system according to any one of 1 to 16. The operation monitoring means is
A comparison information database unit for holding a comparison information database for performing comparison judgment with information transmitted from the monitoring target;
The determination result information based on a comparison result between the information transmitted from the monitoring and reporting unit and the information in the comparison information database unit is reported to at least one of the notification receiving unit and the monitoring and reporting unit. The monitoring notification system according to any one of 10 and 13 to 17.   The comparison information database unit is based on determination result information based on a comparison result between the information transmitted from the monitoring notification unit and the information in the comparison information database unit. The monitoring notification system according to claim 18, further comprising an input operation means for inputting an instruction to change the information.   20. The monitoring notification system according to claim 17, wherein the monitoring information input to the monitoring notification unit includes biological specific information unique to a person.

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