JP2006279434A - Telephone apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To originate a re-call by accurately detecting a re-call request from a caller utilizing intermission in termination of call. <P>SOLUTION: A control unit 16 determines execution of termination intermitting operation issued for disconnection of termination from a call originating telephone set 5 until the termination intermitting judging period ta has passed from termination of call, also determines issuance of a re-call request from a caller in accordance with the condition whether the number of times of the termination intermitting operation by the caller notified with the caller information has reached the specified number of times within the predetermined re-call request determining period tb, and originates a re-call to the relevant caller when it is determined that the re-call request is issued from the caller. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a telephone transmission technique, and more particularly to a call back transmission technique in which a call is automatically returned to a caller after the incoming call is terminated in response to an incoming call from a specific caller.

Conventionally, there has been proposed a telephone device that performs call back to a caller when an incoming call from a specific caller and interruption of the call are detected (see, for example, Patent Document 1).
In this prior art, when it is confirmed that the caller is a specific person registered in advance based on the caller information notified from the network side at the time of incoming call, the call is sent before a predetermined time elapses after the call detection. When the incoming call is interrupted on the side, the caller calls back the caller.

JP 10-65833 A

However, in such a conventional technique, a call back transmission is performed even when the incoming call is interrupted once. Therefore, even if the caller makes a mistake and immediately stops the call transmission, the call back transmission is performed, which is convenient. There was a problem of being bad.
The present invention is intended to solve such a problem, and an object of the present invention is to provide a telephone device capable of accurately detecting a call back request from a caller using incoming call interruption and performing a call back call. It is said.

  In order to achieve such an object, the telephone device according to the present invention acquires caller information of the caller notified from the telephone network via a telephone line when an incoming call is received, and the call is disconnected from the calling telephone. A call device that performs a call back call to the caller when the call is interrupted, and the call is disconnected from the calling telephone before the call interruption determination period elapses. Depending on whether or not the number of times of the call interruption operation by the caller notified by the caller information has reached a predetermined number of times within a predetermined call back request determination period, When the call back request determination means for determining the presence or absence of a call back request from the caller and the call back request determination means determine that there is a call back request from the caller, a call back is sent to the caller. The And a Cormorant call control means.

  At this time, it may further comprise remote control means for receiving a remote signal from the calling telephone responding to the call back and controlling the telephone apparatus in accordance with the remote signal.

  In addition, a storage unit for managing a specific person who makes a call back as call back information is further provided, and the call control means interrupts the incoming call only when the caller notified by the caller information at the time of the incoming call corresponds to the specific person. You may make it determine the presence or absence of the reception interruption operation | movement with respect to the said incoming call by the determination means.

  Further, when the call control means determines that the incoming call interruption determination means has an incoming call interruption operation, the call transmission using the telephone line may be prohibited.

  In addition, a storage unit for managing the telephone line on which the incoming call is interrupted and the caller as call-back information is further provided, and the call control means detects a new incoming call from the caller among a plurality of telephone lines. Only when the telephone line is the same as the telephone line of the call back information, the incoming call interruption determination means may determine whether or not there is an incoming call interruption operation for the incoming call.

  In addition, the information processing apparatus further includes a storage unit that manages, as call-back information, the telephone line on which the incoming call interruption operation has been performed and the caller, and the call control means transmits the call-back information when calling back to the caller. Call back calling may be performed using a telephone line corresponding to the person.

  In addition, the information processing apparatus further includes a storage unit that manages, as call-back information, the telephone line on which the incoming call interruption operation has been performed and the caller, and the call control means transmits the call-back information when calling back to the caller. You may make it perform a call back transmission using telephone lines other than the telephone line corresponding to a person.

  Further, the call control means may reject incoming calls from other callers to the telephone line during the call back request determination period in the call back request determination means.

  According to the present invention, it is determined whether or not there is an incoming call interruption operation in which the incoming call is disconnected from the calling telephone before the incoming call interruption determination period elapses, and the incoming call interruption operation by the caller notified by the caller information is performed. When it is determined whether there is a call-back request from the caller, depending on whether the number of times has reached the specified number of calls within the specified call-back request determination period Since the call is sent back to the caller, if the caller makes a mistake and immediately stops the call, the call is not sent and the usability can be improved. .

Next, embodiments of the present invention will be described with reference to the drawings.
[First Embodiment]
First, a telephone apparatus according to a first embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of the telephone device according to the first embodiment of the present invention.
The telephone device 1 is connected to a telephone line 10 of a telephone network 6 such as a public switched telephone network (PSTN), an integrated services digital network (ISDN), or an IP telephone network, and is connected to the telephone network 6. This is a telephone device for making a voice call with the outgoing telephone 5.

  In the present embodiment, when an incoming call interruption operation consisting of a disconnection following an incoming call from a caller telephone number registered in advance is detected a predetermined number of times within a predetermined call back request determination period, the caller telephone number The call is made to call back. Below, the case where the telephone line 10 for one line is connected to the telephone apparatus 1 is demonstrated as an example.

The telephone device 1 includes a telephone terminal that performs call control by a computer as a whole. And a control unit 16 are provided.
The external line I / F unit 11 is a circuit unit for controlling the termination of the telephone line 10, and has a function of detecting an incoming notification from the telephone network 6 via the telephone line 10 and the telephone network 6 via the telephone line 10 when an incoming call is received. 2 has a function of acquiring caller information notified from the telephone and a function of making a call to an arbitrary telephone connected to the telephone network 6 using the telephone line 10.

  The voice processing unit 12 exchanges voice signals and voice data (voice packets) with a counterpart telephone such as the calling telephone 5 via the external line I / F unit 11, so that a speaker (not shown) and a microphone (not shown) are provided. ), A function for outputting various notification sounds such as ringtones from a speaker (not shown), and an external line I / F unit 11 to transmit from a partner telephone such as the calling telephone 5. And receiving a remote signal and outputting it to the control unit 16.

The operation input unit 13 includes dial keys, function keys, and a hook switch, and has a function of detecting a user operation and outputting it to the control unit 16.
The display unit 14 is composed of a display device such as an LED or LCD, and displays a function for displaying the state of the telephone line 10 or the telephone device 1 itself according to an instruction from the control unit 16 and information related to incoming calls such as caller information. It has a function to display, a function to display information related to a call such as a call time and a call charge, and a function to visually display information for various notifications.

  The storage unit 15 includes a storage device such as a memory and a hard disk, and has a function of storing various processing information and a program 15P used by the control unit 16. The program 15P is a program that realizes a call control function and a call back function by being read and executed by the control unit 16, and is stored in the storage unit 15 in advance at the time of manufacture or an external line provided in the telephone device 1 The data is read in advance from an external device or a recording medium via an input / output interface unit such as the I / F unit 11 and stored in the storage unit 15.

  Main processing information stored in the storage unit 15 includes call control information 15A and call back information 15B. The call control information 15A is processing information indicating the state of the telephone line 10 and the telephone device 1 used for call control by the control unit 16. The call back information 15B is information for managing the users who can use the call back function, and as shown in FIG. 2, the telephone number of the specific person, the number of call interruptions for the call back request, and the call back. Request judgment start time and the like are registered as a set.

The control unit 16 has a microprocessor such as a CPU and its peripheral circuits, and reads and executes the program 15P of the storage unit 15 to realize various functions by cooperating the hardware and the program 15P. Part.
The main functional means realized by the control unit 16 include a call control means 16A, an incoming call interruption determination means 16B, a call back request determination means 16C, a timing means 16D, and a remote control means 16E.

  The call control means 16A has a function of performing various call controls such as incoming calls, outgoing calls, and calls related to the telephone line 10. The incoming call interruption determination unit 16B has a function of determining whether the incoming call interruption is an incoming call interruption for requesting a call back based on the interval between the incoming call to the telephone line 10 and the subsequent disconnection. The call back request determination unit 16C has a function of determining whether or not there is a call back request based on the number of call interruptions determined by the call interruption determination unit 16B. The time measuring means 16D has a function of measuring the period length and time used in the incoming call interruption determining means 16B and the call back request determining means 16C. The remote control means 16E has a function of controlling the telephone device 1 based on a remote signal transmitted from a partner telephone such as the calling telephone 5 via the telephone line 10.

[Operation of First Embodiment]
Next, the operation of the telephone device according to the first embodiment of the present invention will be described with reference to FIGS. FIG. 3 is a flowchart showing the incoming call processing of the telephone device according to the first embodiment of the present invention. FIG. 4 is a flowchart showing an incoming call interruption determination process used in the incoming call process of the telephone device according to the first embodiment of the present invention. FIG. 5 is a flowchart showing a call-back request determination process used in the incoming call process of the telephone device according to the first embodiment of the present invention.

When a call-back request is made from the calling telephone 5 to the telephone device 1, the calling telephone 5 performs a call interruption operation consisting of a call operation to the telephone device 1 and its disconnection (call transmission interruption) a predetermined number of times n (n is an integer of 2 or more) ) Repeat only.
The telephone device 1 detects an incoming call and caller information notified from the telephone network 6 via the telephone line 10 in response to a call operation on the call telephone 5 by the external line I / F unit 11. At this time, when the telephone network 6 is a public telephone network, the incoming call is notified by an incoming signal, and the sender information is notified by a signal such as frequency modulation prior to the incoming signal. When the telephone network 6 is an ISDN or IP telephone network, the incoming call and caller information are notified by a predetermined message.

When the incoming line is detected by the outside line I / F unit 11, the control unit 16 starts the incoming call process shown in FIG. At this time, the incoming call display relating to the incoming call is not performed until it is determined that the incoming call is not a call-back request incoming call but a normal incoming call.
First, caller information is acquired from the external line I / F unit 11 by the call control means 16A (step 100), and the caller telephone number included in the caller information is obtained by referring to the call back information 15B in the storage unit 15. It is determined whether the user falls under the specific person (step 101). Here, when the caller corresponds to the specific person (step 101: YES), the incoming call interruption determination unit 16B executes the incoming call interruption determination process of FIG. 4 (step 102).

  In the incoming call interruption determination process of FIG. 4, the incoming call interruption determination means 16B first defines the incoming call interruption determination period ta from the incoming call to the disconnection due to the outgoing call interruption as the incoming call interruption operation for the call back request by the time counting means 16D. The interruption determination timer is activated (step 200), and it is determined whether the incoming line disconnection is detected by the outside line I / F unit 11 (step 201). Here, when the incoming call disconnection is not detected (step 201: NO), it is determined whether the interruption determination timer has timed up (step 202). When the time has not expired (step 202: NO), the process proceeds to step 201. Return.

In step 201, when disconnection of the incoming call is detected from the external line I / F unit 11 until the interruption determination timer expires, that is, until the incoming call interruption determination period ta elapses (step 201: YES). ), The incoming call interruption determination means 16B determines that the incoming call and the disconnection are call interruption operations for call back (step 203), stops the interruption determination timer (step 204), and ends a series of incoming interruption determinations. To do.
On the other hand, when the interruption determination timer times out before the incoming line disconnection is detected in the outside line I / F unit 11 in step 202 (step 202: YES), it is determined that the incoming call is a normal incoming call (step 202). Step 205), the series of incoming call interruption determination is terminated.

In this way, the call control unit 16A performs an incoming call interruption determination process for the incoming call by the incoming call interruption determination unit 16B, and when the determination result is an incoming call interruption operation for a call back request (step 103: YES), the call back request determination unit 16C executes the call back request determination process of FIG. 5 (step 104).
In the call back request determination process of FIG. 5, the call back request determination means 16C first refers to the call back information 15B in the storage unit 15, the call back request determination start time of the specific person indicates a valid value, and this start Based on the time difference between the time and the current time, it is determined that the call back request determination period tb for the specific person is continuing (step 300).

Here, when the start time does not indicate a valid value (for example, when it indicates an initial value), or when the time difference is longer than the call-back request determination period tb (step 300: NO), a new message is received from the incoming call. It is determined that the call-back request determination period tb has started, and the incoming call detection time is set as the determination start time of the specific person in the call back information 15B (step 301). (Step 302), and a series of call-back request determination processing ends.
On the other hand, if the start time indicates a valid value in step 300 and the time difference is equal to or shorter than the call-back request determination period tb (step 300: YES), the call-breaking operation determined in the call-breaking determination process is called back. And the number of interruptions of incoming calls of the specific person in the call back information 15B is incremented by “1” (step 305).

  At this time, if the number of incoming call interruptions reaches the specified number (step 306: YES), it is determined that the call back request has been finalized (step 307), and the series of call back request determination processing ends. If the specified number of times has not been reached (step 306: NO), it is not determined that the call back request has been finalized, and the series of call back request determination processing ends.

  In this way, the call control means 16A performs the call-back request determination process for the incoming call by the call-back request determination means 16C. If the determination result indicates the confirmation of the call-back request (step 105: YES), the call control means 16A In response to the return request, the outside line I / F unit 11 transmits the call back by calling the specific person from the telephone line 10 (step 106), and ends a series of incoming calls. When calling back, the display unit 14 is controlled to display that the telephone line 10 is in use.

In step 101, when the caller does not correspond to a specific person (step 101), the call control unit 16A shifts the call control process for the incoming call to the normal incoming call process (step 108), for example, the voice processing unit 12 The ring tone is transmitted from the mobile phone and the incoming call is displayed on the display unit 14.
When it is determined in step 103 that the incoming call is a normal incoming call (step 103: NO), the call control means 16A initializes the number of incoming calls interrupted and the determination start time of the specific person in the call back information 15B. Then (step 107), the call control process for the incoming call is shifted to the normal incoming call process (step 108), and for example, the incoming call tone is sent from the voice processing unit 12 and the incoming call is displayed on the display unit 14.

  As described above, in this embodiment, an incoming call interruption operation for a call-back request in which the incoming call is interrupted before the elapse of the predetermined incoming call interruption determination period ta from the detection of the incoming call is performed within the predetermined call-back request determination period tb. When a call is requested for multiple times, the caller determines that there is a call back request, so if the caller makes a mistake and immediately stops the call, the call will not be sent. , Can improve usability.

In addition, since a remote signal is received from the calling telephone that responds to the call back and the telephone device is controlled in accordance with the remote signal, the incoming call display is started by this remote signal. In addition to the operation, more advanced functions can be executed.
In addition, a specific person who makes a call back is managed as call back information, and only when the caller notified by the caller information corresponds to a specific person at the time of incoming call, the presence / absence of a call interruption operation for the incoming call is determined. As a result, only a specific person can be the target of the recall function, and high security can be obtained.

  When the first call-back request incoming call interrupting operation is detected, the telephone line 10 may be managed as a reserved state, and outgoing calls using the telephone line 10 may be prohibited. When performing, since the use of the telephone line 10 by the user is suppressed, it is possible to make a call back smoothly using the telephone line 10. At this time, as the status display of the telephone line 10, a display indicating the reservation status, for example, the same display as the call status may be performed on the display unit 14, and the telephone line 10 is in a reserved status for the user and used. You can be notified that you can't.

[Operation Example of First Embodiment]
Next, with reference to FIG. 6, an operation example of the telephone device according to the first exemplary embodiment of the present invention will be described. FIG. 6 is a sequence diagram illustrating an operation example of the telephone device according to the first embodiment of the present invention.
Here, a case where a call-back request is made from the calling telephone 2 to the telephone device 1 will be described as an example.

  First, a calling operation to the telephone device 1 is performed by the calling telephone 2 (step 500), and an incoming call is notified from the telephone network 6 to the telephone device 1 via the telephone line 10 (step 501). In response to this, the telephone device 1 starts the above-described incoming processing of FIG. 3, and acquires the caller information notified at the time of incoming (step 502). Next, an outgoing call interruption operation is performed by the outgoing telephone 2 until the incoming call interruption determination period ta elapses from the outgoing call operation (step 503), and disconnection is notified from the telephone network 6 to the telephone device 1 via the telephone line 10. (Step 504). In response to this, when the period from the previous incoming call detection to the disconnection detection is shorter than the incoming call interruption determination period ta, the telephone device 1 determines that this incoming call interruption operation is for a call back request (step 505). The number of interruptions is counted.

  Such an incoming call interruption operation is repeatedly performed at the calling telephone 2 (steps 510 to 515), and when an incoming call interruption operation based on the operation is repeatedly detected within a predetermined number of times within the call-back request determination period tb, the incoming call is received by the telephone device 1. It is determined that the interruption operation is a recall request (step 520). Then, a call back call is made from the telephone device 1 to the calling telephone 2 via the telephone line 10 (step 521), and a response is notified to the telephone apparatus 1 in response to a response operation at the calling telephone 2 (step 522). Then, a communication path is established between the calling telephone 2 and the telephone device 1 via the telephone network 6 (step 524).

  Thereafter, when a predetermined remote operation is performed on the calling telephone 2 (step 525), a remote signal corresponding to the remote operation is transmitted to the telephone device 1 via the communication path (step 526). The control unit 16 of the telephone device 1 receives a remote signal from the calling telephone 2 by the external line I / F unit 11, and controls the telephone device 1 by the remote control means 16E according to the signal content, for example, an incoming call display or the like To call the user (step 527), and the call between the caller and the user is started.

Here, with reference to FIG. 7, the criteria for determining a call back request will be described. FIG. 7 is a timing chart showing call-back request determination criteria in the telephone device according to the first embodiment of the present invention.
In FIG. 7, an incoming call is detected at time Ts <b> 1, caller information is acquired, and disconnection of the incoming call is detected at subsequent time Te <b> 1. At this time, since the period length tx from the time Ts1 to the time Te1 is equal to or shorter than the incoming call interruption determination period ta, it is determined that the incoming call and the disconnection are the first call request interruption process.

Similarly, an incoming call is detected at time Tsn, caller information is acquired, and disconnection of the incoming call is detected at subsequent time Ten. At this time, since the period length tx from the time Tsn to the time Ten is equal to or shorter than the incoming call interruption determination period ta, the incoming call and the disconnection are determined to be the nth call-back request incoming call interruption operation.
At this time, at time Ten, the period length ty from time Te1 (disconnection time) when the first call request incoming call interruption operation is confirmed to time Ten (disconnection time) when the call request incoming call interruption operation is decided immediately before is set. The call-back request determination period is equal to or shorter than the call-back request determination period tb, and the call-back request call interruption operation is detected for a predetermined n times (n is an integer of 2 or more) within the period length ty. Will be satisfied.

In the present embodiment, the call back request determination period tb has been described as an example in which it is compared with the period length ty from the time Te1 when the first incoming call interruption operation is confirmed to the time Ten when the previous incoming call interruption operation is decided. However, it may be compared with other periods.
For example, the period length ty1 from the incoming call detection time Ts1 of the incoming call interruption operation detected first to the incoming call detection time Tsn of the incoming call interruption operation detected immediately before may be compared with the recall request determination period tb.

In addition, the period length ty2 from the disconnection time Te1 of the first incoming call interruption operation to the incoming detection time Tsn of the incoming call interruption operation detected immediately before may be compared with the recall request determination period tb or detected first. The period length ty3 from the incoming call detection time Te1 of the incoming call interruption operation to the disconnection time Ten of the incoming call interruption operation detected immediately before may be compared with the recall request determination period tb. At this time, instead of the cutting time Ten, a time point after a predetermined time from the cutting time Ten may be used.
In addition, when the notification timing of the incoming call and the caller information is different, the period tx compared with the incoming call interruption determination period ta may start from the caller information reception time point instead of from the incoming call detection time point.

[Second Embodiment]
Next, a telephone device according to a second embodiment of the present invention will be described with reference to FIG. FIG. 8 is a block diagram showing a configuration of a telephone device (telephone system) according to the second embodiment of the present invention.
In the first embodiment, the case where the telephone device 1 is connected to the telephone line 10 for one line has been described as an example. However, in this embodiment, telephone lines for a plurality of lines of two or more lines are used. The case where it is connected to 10 will be described as an example.

The telephone device of FIG. 8 is a telephone system such as a button telephone device in which a plurality of extension telephones 3 share a telephone line 10 composed of two or more telephone lines. This telephone system includes a plurality of extension telephones 3 and a telephone control apparatus 2 (corresponding to a main apparatus in a button telephone apparatus) that exchanges and connects these extension telephones 3 to a telephone line 10.
The telephone control device 2 includes an external line interface unit (hereinafter referred to as an external line I / F unit) 21, an internal line interface unit (hereinafter referred to as an internal line I / F unit) 22, a switch unit 23, a storage unit 24, and a control unit 25. Is provided. The configuration of the extension telephone 3 is the same as that of a known extension telephone used in a general telephone system, and a detailed description thereof is omitted here.

  In the telephone control device 2, the external line I / F unit 21 is a circuit unit that performs termination control of each telephone line of the telephone line 10, and has a function of detecting an incoming notification from the telephone network 6 via the telephone line 10, It sometimes has a function of acquiring caller information notified from the telephone network 6 via the telephone line 10 and a function of making a call to any telephone connected to the telephone network 6 using the telephone line 10. .

The extension I / F unit 22 is a circuit unit that performs data transmission with the extension telephone 3 via the extension transmission path 30.
The switch unit 23 arbitrarily exchanges and connects the call path corresponding to the call line of the external line I / F unit 21 and the call path corresponding to each extension telephone of the extension I / F unit 22, thereby Of these, it is a circuit unit that realizes a voice call using an arbitrary call line.

  The storage unit 24 includes a storage device such as a memory and a hard disk, and has a function of storing various processing information and programs 24P used by the control unit 25. The program 24P is a program that realizes a call control function and a call back function by being read and executed by the control unit 25, and is stored in the storage unit 24 in advance at the time of manufacture or provided in the telephone control device 2 The data is read in advance from an external device or a recording medium via an input / output interface unit such as the external line I / F unit 21 and stored in the storage unit 24.

  The main processing information stored in the storage unit 24 includes call control information 24A and call back information 24B. The call control information 24A is processing information indicating the state of the telephone line 10 and each extension telephone 3 used for call control by the control unit 25. The call back information 24B is information for managing users who can use the call back function. As shown in FIG. 9, in addition to the configuration example of FIG. 2, the call back request is made for each specific caller. Manages call lines that detect incoming call interruption.

The control unit 25 has a microprocessor such as a CPU and its peripheral circuits, and reads and executes the program 24P of the storage unit 24, thereby realizing various functions by cooperating the hardware and the program 24P. Part.
As main functional means realized by the control unit 25, there are a call control means 25A, an incoming call interruption determination means 25B, a call back request determination means 25C, a timing means 25D, and a remote control means 25E.

  The call control means 25A has a function of performing various call controls such as incoming calls, outgoing calls, and calls related to the telephone line 10. The incoming call interruption determination means 25B has a function of determining whether or not the incoming call interruption is an incoming call interruption for requesting a call back based on the interval between the incoming call to the telephone line 10 and the subsequent disconnection. The call back request determination unit 25C has a function of determining whether there is a call back request based on the number of call interruptions determined by the call interruption determination unit 25B. The time measuring means 25D has a function of measuring the period length and time used in the incoming call interruption determining means 25B and the call back request determining means 25C. The remote control means 25E has a function of controlling the telephone system based on a remote signal transmitted from a partner telephone such as the calling telephone 5 via the telephone line 10.

[Operation of Second Embodiment]
Next, the operation of the telephone device according to the second embodiment of the present invention will be described with reference to FIG. FIG. 10 is a flowchart showing an incoming call process of the telephone device according to the second embodiment of the present invention. The same or equivalent parts as those in FIG. The incoming call interruption determination process and the call back request determination process are the same as those in FIGS. 4 and 5 described above, and a detailed description thereof is omitted here.

When a call-back request is made from the calling telephone 5 to the telephone control device 2, the calling telephone 5 performs a call interruption operation consisting of a call operation to the telephone system and its disconnection (call interruption) n times (n is an integer of 2 or more) ) Repeat only.
The telephone control device 2 detects an incoming call and caller information notified from the telephone network 6 via the telephone line 10 in response to a call operation on the call telephone 5 by the external line I / F unit 21. At this time, when the telephone network 6 is a public telephone network, the incoming call is notified by an incoming signal, and the sender information is notified by a signal such as frequency modulation prior to the incoming signal. When the telephone network 6 is an ISDN or IP telephone network, the incoming call and caller information are notified by a predetermined message.

When an incoming call is detected by the outside line I / F unit 21, the control unit 25 starts the incoming call process shown in FIG. At this time, the incoming call display relating to the incoming call is not performed until it is determined that the incoming call is not a call-back request incoming call but a normal incoming call.
First, caller information is acquired from the external line I / F unit 21 by the call control means 25A (step 100), and the caller telephone number included in the caller information is obtained by referring to the call back information 24B in the storage unit 24. It is determined whether the user falls under the specific person (step 101). If the caller corresponds to a specific person (step 101: YES), it is determined whether or not the call-back request determination period of the specific person is continuing (step 110).

At this time, if the call request determination start time of the specific person does not indicate a valid value (for example, indicates an initial value), it is determined that the call request determination period is not continuing (step 110: NO), in order to determine whether or not the incoming call interrupting operation for a new call back request is made, the process proceeds to step 102 described above. The subsequent processing is the same as in FIG. 3 described above, and a detailed description thereof is omitted here.
On the other hand, when the call request determination start time of the specific person indicates a valid value (for example, other than the initial value), it is determined that the call request determination period is continuing (step 110: (YES), referring to the call back information 24B of the specific person, the incoming line where the call interruption operation of the specific person was performed last time is compared with the incoming line where the current incoming call was detected (step 111).

Here, if the incoming line from which the current incoming call is detected is the same as the incoming line in which the previous incoming call interruption operation was performed (step 111: YES), the call interruption request for call-back request from the caller is determined. Therefore, the process proceeds to step 102 described above. The subsequent processing is the same as in FIG. 3 described above, and a detailed description thereof is omitted here.
If the incoming line from which the current incoming call is detected is different from the incoming line in which the previous incoming call interruption operation was performed (step 111: NO), the process proceeds to step 107 described above, and the identification information in the call back information 24B is identified. After initializing the number of incoming calls interrupted and the determination start time (step 107), the call control processing for the incoming call is shifted to normal incoming call processing (step 108). Do.

  As described above, in the present embodiment, when the telephone lines 10 for a plurality of lines are connected to the telephone device (telephone control device 2), the telephone line that detects the call interruption operation for the call-back request from the caller is detected. Remember that when a call arrives on a different phone line from the caller, it is judged as a normal call from the caller. can do.

  As a result, even if the telephone line is set to the reserved state during the call back request determination, the telephone line that cannot be used is limited to one depending on the reserved state. Is not changed, and call control that is easy for the user to understand can be realized. In addition, the call back request can be strictly determined, and even if the caller erroneously interrupts the call back request, the call is re-sent to another telephone line connected to the telephone device (telephone control device 2). Thus, the call-back request determination process at the telephone device can be easily canceled.

  Further, when the telephone line 10 for a plurality of lines is connected to the telephone device (telephone control device 2), when the call back request is confirmed and the telephone device calls back to the caller, the caller The call may be sent back using the telephone line in which the call stop operation for call back request is detected. In this case, since the telephone line that has been in the reserved state during the call back request determination is used as it is for the call back call, it is possible to suppress the use of the phone line 10 by the user, and the phone line 10 can be used to make a call back smoothly. It can be carried out.

It should be noted that the telephone line for determining the call back request may be managed separately from the telephone line for calling back, and the incoming call interruption operation for the call back request can be received efficiently. In addition, the telephone lines that determine the call interruption operation for a call-back request among a plurality of telephone lines may be limited to any one.
Further, in this embodiment, when a plurality of telephone lines are connected, the case where the call interruption request call interruption operation is performed on the same telephone line is described as an example of the call request determination condition. However, the present invention is not limited to this, and if the incoming call interruption operation for call-back request by the same caller, it may be counted as the number of incoming call interruptions regardless of which telephone line is used. It becomes easy to do.

[Extension of each embodiment]
In each of the embodiments described above, when an incoming call from another party is notified to the telephone line in which the call stop operation for the call back request is detected during the call back request determination period, the incoming call is rejected. It may be. For example, during a call back request determination period, if a call is initiated by a user responding to an incoming call from another party during the period up to the next call stop operation for call back request, the call is returned to the telephone line. The request incoming call interruption operation cannot be performed, and the preliminary start request determination period may end. Therefore, during the call back request determination period, the incoming call rejection is notified to the telephone network 6 in response to the incoming call notification on the telephone line, whereby the subsequent call back request incoming operation can be smoothly accepted.

  In each embodiment, as a method for measuring the call back request determination period tb, the call back request determination start time is registered in the call back information 15B and 24B, and the time difference between the determination start time and the current time is registered. The case where the call-back request determination period tb is timed based on the above has been described as an example. However, the present invention is not limited to this. A tb length call back request determination timer may be started and the call back request determination period tb may be counted based on whether the time is up.

  On the contrary, as an example of the method for measuring the incoming call interruption determination period ta, the case of measuring the incoming call interruption determination period ta using the interruption determination timer has been described as an example. However, the present invention is not limited to this. The caller information reception time is registered in the call-back information 15B and 24B as the start time, and the incoming call interruption determination period ta is counted from the time difference between the start time and the time when disconnection for the incoming call is detected. Good.

  In each embodiment, the case where the calling telephone matches the call destination telephone is described as an example. However, when calling back, the call may be sent to a telephone different from the calling telephone. In this case, the call destination may be registered in the call back information in advance.

It is a block diagram which shows the structure of the telephone apparatus concerning the 1st Embodiment of this invention. It is a structural example of the call back information used with the telephone apparatus concerning the 1st Embodiment of this invention. It is a flowchart which shows the incoming call process of the telephone apparatus concerning the 1st Embodiment of this invention. It is a flowchart which shows the incoming call interruption determination process used by the incoming call process of the telephone apparatus concerning the 1st Embodiment of this invention. It is a flowchart which shows the call-back request | requirement determination process used by the incoming call process of the telephone apparatus concerning the 1st Embodiment of this invention. It is a sequence diagram which shows the operation example of the telephone apparatus concerning the 1st Embodiment of this invention. It is a timing chart which shows the call-back request | requirement determination criteria with the telephone device concerning the 1st Embodiment of this invention. It is a block diagram which shows the structure of the telephone apparatus concerning the 2nd Embodiment of this invention. It is an example of a structure of the call-back information used with the telephone device concerning the 2nd Embodiment of this invention. It is a flowchart which shows the incoming call process of the telephone apparatus concerning the 2nd Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Telephone apparatus, 10 ... Telephone line, 11 ... External line I / F part, 12 ... Voice processing part, 13 ... Operation input part, 14 ... Display part, 15 ... Memory | storage part, 15A ... Call control information, 15B ... Call back Information, 15P ... Program, 16 ... Control unit, 16A ... Call control means, 16B ... Call interruption determination means, 16C ... Call back request determination means, 16D ... Time measuring means, 16E ... Remote control means, 2 ... Telephone control device, 21 ... external line I / F unit, 22 ... extension I / F unit, 23 ... switch unit, 24 ... storage unit, 24A ... call control information, 24B ... call back information, 24P ... program, 25 ... control unit, 25A ... call control Means, 25B... Incoming call interruption determination means, 25C... Call back request determination means, 25D... Timekeeping means, 25E ... remote control means, 3 ... extension telephone, 5 ... calling telephone, 6 ... telephone network.

Claims (8)

When caller information of the caller notified from the telephone network via the telephone line is received when an incoming call is received, and an incoming call interruption operation is detected in which the call is disconnected from the caller, the caller is called back A telephone device for making outgoing calls,
An incoming call interruption determination means for determining whether or not there is an incoming call interruption operation in which the incoming call is disconnected from the calling telephone before the incoming call interruption determination period elapses from the incoming call;
Presence / absence of a call-back request from the caller depending on whether or not the number of call interruption operations by the caller notified by the caller information has reached a predetermined number of times within a predetermined call-back request determination period Call-back request determination means for determining
A telephone apparatus comprising: call control means for performing a call back call to the caller when the call back request determination means determines that there is a call back request from the caller. The telephone device according to claim 1, wherein
The telephone apparatus further comprising a remote control means for receiving a remote signal from the calling telephone responding to the call back transmission and controlling the telephone apparatus in accordance with the remote signal. The telephone device according to claim 1, wherein
A storage unit for managing a specific person who performs the call back as call back information;
The call control means determines the presence or absence of an incoming call interruption operation for the incoming call by the incoming call interruption determination means only when the caller notified by the caller information corresponds to the specific person at the time of the incoming call. Telephone equipment. The telephone device according to claim 1, wherein
The telephone control device, wherein the call control means prohibits outgoing calls using the telephone line when the incoming call interruption determining means determines that there is an incoming call interruption operation. The telephone device according to claim 1, wherein
A storage unit that manages the telephone line on which the incoming call interruption operation has been performed and the caller thereof as recall information;
The call control means receives an incoming call for the incoming call by the incoming call interruption judging means only when a telephone line that detects a new incoming call from the caller among the plurality of telephone lines is the same as the telephone line of the call back information. A telephone device characterized by determining whether or not there is an interruption operation. The telephone device according to claim 1, wherein
A storage unit that manages the telephone line on which the incoming call interruption operation has been performed and the caller thereof as recall information;
The call control means, when making a call back call to the caller, makes a call back call using a telephone line corresponding to the caller of the call back information. The telephone device according to claim 1, wherein
A storage unit that manages the telephone line on which the incoming call interruption operation has been performed and the caller thereof as recall information;
The call control means, when performing the call back transmission to the caller, performs a call back call using a telephone line other than the telephone line corresponding to the caller of the call back information. . The telephone device according to claim 1, wherein
The call control means rejects incoming calls from other callers to the telephone line during the call back request determination period in the call back request determination means.

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