JP2006202143A - Terminal information collection system, terminal information collecting method, central apparatus, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a terminal information collection system, a terminal information collecting method, a central apparatus, and a computer program, where information collected by a terminal apparatus in a time zone that the terminal apparatus is not connected to the central apparatus can also be surely collected to the central apparatus and loads may not be generated in computer resources of the central apparatus. <P>SOLUTION: When a connected user is authenticated, the central apparatus transmits history information collection start instruction to a terminal apparatus, the terminal apparatus starts the storage of history information, and when the terminal apparatus connected to the central apparatus again is provided with a prescribed history information acquisition starting condition, the central apparatus transmits a transmission instruction of stored history information to the terminal apparatus and transmits a history information collection end instruction to a terminal apparatus corresponding to information for identifying a user to be excluded from targets for collecting history information. In receiving the history information collection end instruction, the terminal apparatus ends the storage of history information, and when the history information collection end instruction is received or the history information transmission instruction is received, transmits the stored history information to the central apparatus. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a terminal information collection system, a terminal information collection method, a central apparatus, and a computer that can effectively collect history information indicating the usage state of a terminal apparatus that is connected or disconnected via a communication means. Regarding the program.

  With the progress of computer communication technology in recent years, many mobile systems that transmit and receive information to and from mobile terminals, mobile phones, and the like have been developed. In the mobile system, users such as mobile terminals and mobile phones send information collected without being connected to the management server to the management server as needed, and the management server collects information from multiple mobile terminals and mobile phones. It is configured to collectively manage information.

  That is, information collected by a user operating a mobile terminal, mobile phone, etc., for example, customer information, visit history information, proposal information, etc. in a sales support system, diagnosis history information, work content history information in a computer maintenance system Are transmitted to a management server that collectively manages all information and stored in a storage means such as a hard disk in the management server. As a result, the management server can improve the efficiency of various operations by analyzing the collected information.

  Various systems are disclosed as such an information collection system. For example, in Patent Document 1, access information such as access date / time and time from a client used by a user to a server is collected from the client according to an instruction from the server, and the collected access information is analyzed for each client by analyzing the access information collected to the server. A behavior history collection method for grasping the usage status is disclosed.

Further, as a more advanced system, for example, in Patent Document 2, the situation of a system failure is acquired by a server that collectively manages it via a network, so that the situation of the scene can be accurately determined without dispatching a person to the scene. An information collecting apparatus that can be grasped in the above is disclosed.
JP 2001-344168 A JP 2002-562024 A

  However, in the information collection system described above, information collected by the client is directly transferred to the server without being saved by the client. Therefore, it is assumed that the client and the server are connected so as to be able to transmit and receive information. However, in mobile systems that send and receive information to and from mobile terminals, mobile phones, etc., it is not always connected to the server, and it is not possible to collect the behavior history of hours spent working offline on the server was there. In addition, similar problems occur in systems such as web systems and front-end systems that transmit and receive minimal data between the server and the client and do not notify the server of all operation details on the client side. It was.

  In addition, since information collected by all clients connected via the communication means is collectively stored in the server, when information is collected continuously for a long period of time, the storage capacity of the information collected in the server is There is also a problem that it becomes enormous and there is a high risk of squeezing computer resources such as hard disks on the server side. Furthermore, since the storage capacity of information is enormous, it is difficult to specify an analysis target, and it is difficult to extract an appropriate problem by analyzing the collected information.

  On the other hand, in the conventional information collection system described above, since the operation history is collected for each client, when one client is shared and used by multiple users, one user uses multiple clients. In some cases, it is difficult to grasp the usage status of the client for each user.

  The present invention has been made in view of such circumstances, and information collected in a time zone that is not connected to the central apparatus (server) can be reliably collected to the server. Provided is a terminal information collection system, a terminal information collection method, a central device, and a computer program that can efficiently select a terminal device (client) that needs to collect and analyze information so as not to unnecessarily press computer resources. For the purpose.

  Furthermore, the present invention provides a terminal device for each user even when one terminal device is shared by a plurality of users, or when one user uses a plurality of terminal devices. It is an object of the present invention to provide a terminal information collection system, a terminal information collection method, a central apparatus, and a computer program that can grasp the usage status.

  In order to achieve the above object, a terminal information collection system according to a first invention comprises a plurality of terminal devices and a central device connected so as to be able to transmit and receive data, and the central device identifies a user. In a terminal information collection system that collects history information of operation states related to users connected from the terminal device, the central device stores information for identifying the connected user. And a means for transmitting a history information collection start instruction when it is determined that the information is stored in the means. The terminal device receives the history information collection start instruction. In this case, it is provided with means for starting storage of history information, and the central device further determines whether or not it has a predetermined history information acquisition start condition after being connected, History Corresponding to the means for transmitting the stored history information transmission instruction to the terminal device and the information for identifying the user excluded from the collection target of the history information. Means for transmitting a history information collection end instruction to the terminal device, and the terminal device further terminates storage of history information when receiving a history information collection end instruction; and history information collection And a means for transmitting stored history information to the central apparatus when an end instruction is received or a history information transmission instruction is received.

  In the terminal information collecting method according to the second invention, the central device stores information for identifying the user, and the operation state relating to the user connected from the terminal device capable of transmitting and receiving data. In the terminal information collecting method for collecting history information, the central device determines whether or not information for identifying a connected user is stored. If it is determined that the information is stored, the central information is collected. When the terminal device receives a history information collection start instruction, the terminal device starts storing history information, and the central device further includes a predetermined history information acquisition start condition after further connection. A target to collect history information by transmitting a stored history information transmission instruction to the terminal device when it is determined that the predetermined history information acquisition start condition is satisfied. Remove users from A history information collection end instruction is transmitted to the terminal device corresponding to the different information, and when the terminal device further receives the history information collection end instruction, the terminal device ends the history information storage and collects the history information. When an end instruction is received or when a history information transmission instruction is received, the stored history information is transmitted to the central device.

  Moreover, the central apparatus which concerns on 3rd invention memorize | stores the information which identifies a user, The central apparatus which collects the historical information of the operation state of the several terminal device connected so that transmission / reception of data is possible Means for determining whether or not information for identifying the connected user is stored, means for transmitting a history information collection start instruction if determined to be stored in the means, and connection After that, the means for determining whether or not the acquisition start condition for the predetermined history information is satisfied, and the history stored when the means determines that the acquisition start condition for the predetermined history information is satisfied Means for transmitting an information transmission instruction to the terminal device, and means for transmitting a history information collection end instruction to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information. It is characterized by.

  A computer program according to the fourth invention is a computer that stores information for identifying a user and collects history information of operation states of a plurality of external devices connected so as to be able to transmit and receive data. In an executable computer program, means for determining whether or not information identifying a user who has connected to the computer is stored. If it is determined that the information is stored, collection of history information is started. Means for transmitting an instruction; means for determining whether or not a predetermined history information acquisition start condition is provided after connection; and if the means determines that the predetermined history information acquisition start condition is provided. , Means for transmitting a stored history information transmission instruction to the terminal device, and the terminal device corresponding to information for identifying a user who is excluded from a target for collecting history information. It characterized in that to function as means for transmitting the collected end instruction information.

  In addition, the central device according to the fifth invention stores information for identifying a user, and a first history that is a history of operation states of a plurality of terminal devices connected so as to be able to transmit and receive data. In the central device that collects information, for each piece of information for identifying a connected user, means for storing second history information that is a history of the connection state of the user, and a stored second history Based on the information, means for classifying and storing a predetermined plurality of groups in units of information for identifying the user, and among the plurality of classified groups, a group for which the first history information is collected A means for identifying, a means for determining whether or not the information for identifying the connected user is classified into a group from which the first history information is collected; and If judged, before Means for transmitting a first history information collection start instruction; means for determining whether or not the first history information acquisition start condition is satisfied after connection; and When it is determined that the information acquisition start condition is satisfied, the stored history information is transmitted from the means for transmitting the first history information to the terminal device, and the first history information is not collected. The means for transmitting the first history information collection end instruction to the terminal device corresponding to the information for identifying the user, and identifying the user based on the first history information received from the terminal device And means for reclassifying and storing the data in a predetermined plurality of groups in units of information.

  In the present invention, when it is determined that the information for identifying the user who has connected using the terminal device is stored in the central device, the central device transmits the history information to the terminal device related to the user. Send collection start instruction. If the central device has a predetermined history information acquisition start condition after the user connects, the central device transmits a stored history information transmission instruction to the terminal device and collects the history information. A history information collection end instruction is transmitted to the terminal device related to the user to be excluded from the target.

  As a result, the user corresponding to the identification information determined to be stored in the central device is targeted for collecting history information, and the terminal device related to the user is allowed to collect history information from the central device. Start / end can be controlled. Here, the history information means the operation history information of the terminal device by the user, the access information to the application, and the like.

  Therefore, it is possible to collect history information from unnecessary terminal devices, collect history information only in the required time zone, and effectively collect necessary information without squeezing the computer resources of the central device. The data can be collected and the analysis target can be easily identified.

  Furthermore, even if the terminal device and the central device are not connected so as to be able to send and receive information, the history information may be collected and stored in the terminal device, which is required by the central device. It can be transmitted to the central device at the timing, and history information can be reliably collected even in a web system, a front-end system, a mobile environment, or the like.

  According to the present invention, when it is determined that the information for identifying the user who has connected using the terminal device is stored in the central device, the central device from the central device to the terminal device related to the user, The start / end of collection of history information can be controlled. Here, the history information means the operation history information of the terminal device by the user, the access information to the application, and the like. Therefore, it is possible to collect history information from unnecessary terminal devices, collect history information only in the required time zone, and effectively collect necessary information without squeezing the computer resources of the central device. The data can be collected and the analysis target can be easily identified.

  Furthermore, even if the terminal device and the central device are not connected so as to be able to send and receive information, the history information may be collected and stored in the terminal device, which is required by the central device. It can be transmitted to the central device at the timing, and history information can be reliably collected not only in a mobile environment but also in a web system, a front-end system, or the like.

  According to the second invention, history information can be effectively collected for a group that requires collection of history information, and an unnecessary group can be easily excluded from the collection target of history information. Necessary information can be collected effectively without squeezing computer resources, and the analysis target can be easily identified.

  Hereinafter, the present invention will be specifically described with reference to the drawings showing embodiments thereof.

(Embodiment 1)
Hereinafter, the terminal information collection system according to Embodiment 1 of the present invention will be specifically described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a terminal information collection system according to Embodiment 1 of the present invention. As shown in FIG. 1, the terminal information collection system according to the first embodiment includes a terminal computer 1, a terminal device 1, such as a portable terminal used by a user, a network device such as the Internet 2. It is possible to connect to the management server (central device) 3 through the network.

  The management server 3 includes at least a CPU (central processing unit) 31, a storage unit 32, a RAM 33, a communication unit 34 connected to an external network such as the Internet 2, an input unit 35, an output unit 36, a DVD, a CD, and the like. It comprises auxiliary storage means 37 using portable storage medium 4.

  The CPU 31 is connected to the above-described hardware units of the management server 3 via the internal bus 38, and controls the above-described hardware units and also stores a processing program stored in the storage unit 32, for example, a terminal device Various software functions are executed according to a program for collecting and storing history information from 1, 1,..., A program for authenticating user identification information related to received history information, and the like.

  The storage unit 32 includes a built-in fixed storage device (hard disk), ROM, and the like, and is acquired from an external computer or a portable storage medium 4 such as a DVD or CD-ROM via the communication unit 34. A processing program necessary to function as the server 3 is stored. The storage unit 32 stores not only the processing program but also history information received from, for example, the terminal devices 1, 1,... In the history information storage unit 321.

  The RAM 33 is composed of a DRAM or the like, and stores temporary data generated when the software is executed. The communication means 34 is connected to the internal bus 38, and transmits and receives data required for processing by connecting so as to be able to communicate with the Internet 2 or the like.

  The input means 35 is a pointing device such as a mouse for selecting a word displayed on the screen, or a keyboard for inputting text data by keystroke on the screen. The output means 36 is a display device such as a liquid crystal display (LCD) or a display (CRT) that displays and outputs an image.

  The auxiliary storage unit 37 uses the portable storage medium 4 such as a CD or DVD, and downloads the program, data, and the like processed by the CPU 31 to the storage unit 32. It is also possible to write the data processed by the CPU 31 for backup.

  A plurality of terminal devices 1, 1,... According to the first embodiment include at least a communication unit 14 connected to an external communication unit such as a CPU (Central Processing Unit) 11, a storage unit 12, a RAM 13, and the Internet 2. The input means 15 and the output means 16 are comprised.

  The CPU 11 is connected to the above-described hardware units of the terminal device 1 via the internal bus 17 and controls the above-described hardware units, and also stores a program stored in the storage unit 12, such as an operation history. Various software functions are executed in accordance with a program for storing the history information in the RAM 13, a program for transmitting the stored history information to the management server 3, and the like.

  The storage unit 12 stores various programs necessary for functioning as the terminal device 1. Further, history information to be transmitted to the management server 3 is stored. The RAM 13 is composed of a DRAM or the like, and stores temporary data generated when the software is executed. The communication means 14 is connected to the internal bus 17 and transmits / receives data required for processing by connecting so as to be able to communicate with the Internet 2 or the like.

  The input means 15 is a touch pen for selecting an image displayed on the screen, a push button of a mobile phone, or the like. Of course, when a portable personal computer is used, a pointing device, a keyboard for inputting text data by keystroke, or the like may be used. The output means 16 is a display device such as a liquid crystal display (LCD) or a display (CRT) that displays and outputs an image.

  FIG. 2 is a diagram showing information transmitted and received between the management server 3 and the terminal device 1 of the terminal information collection system according to Embodiment 1 of the present invention. The user of the terminal device 1, 1,... Transmits a login request to the management server 3 when data transmission / reception is necessary using a desired application. When the management server 3 receives a login request from the terminal device 1, 1,..., The management server 3 extracts information for identifying a user included in the login request, for example, a user ID, and pre-registers it as a valid user. Is stored in the storage means 32 of the management server 3.

  When the management server 3 confirms that the user related to the login request is stored in the storage means 32 as being a valid user, the management server 3 identifies the user related to the login request as a valid user. Authentication information for permitting use of an application program stored in the storage means 32 or permitting connection to another application server (not shown) is transmitted to the terminal device 1. By receiving the authentication information, the terminal device 1 allows a user to operate a desired application.

  The management server 3 collects the history information regarding the operation log, the access log to the file, the update log, etc. of the terminal device 1 from the users who are authenticated as legitimate users by the login request. Accept selection. Specifically, an administrator who operates the management server 3 may input a selection instruction via the input unit 35, and a user corresponding to a user ID having a specific condition is assigned to the management server 3. What CPU31 may extract may be used.

  The management server 3 sends a history information collection start instruction that instructs the terminal device 1 used by the user who has received the selection to start collecting the history information described above in the terminal device 1. To do. When the terminal device 1 receives a history information collection start instruction from the management server 3, the terminal device 1 starts collecting history information and stores it in the storage unit 12. The timing at which the management server 3 sends the history information collection start instruction is not particularly limited, and the history information collection start instruction is sent at a predetermined timing. Therefore, for example, when the terminal device 1 is logged in, history information is collected directly from the terminal device 1. Similarly, in the second and third embodiments to be described later, when a predetermined timing is reached until the terminal device 1 logs out after the history information collection start instruction is sent to the terminal device 1, the terminal Collect history information directly from the device 1.

  At this time, the user may log out from the management server 3 by transmitting a logout request from the terminal device 1 to the management server 3. Even in the logged out state, history information such as operation logs for the terminal device 1 continues to be stored (collected) in the storage unit 12 in an offline state.

  When the user logs out from the management server 3 by sending a logout request from the terminal device 1 to the management server 3, the management server 3 receives the login request from the terminal devices 1, 1,. Based on the included user ID, it is confirmed whether or not the user is a valid user.

  When the management server 3 confirms that the user related to the login request is stored in the storage means 32 as being a valid user, the management server 3 identifies the user related to the login request as a valid user. Authentication information for permitting use of an application program stored in the storage means 32 or permitting connection to another application server (not shown) is transmitted to the terminal device 1. By receiving the authentication information, the terminal device 1 allows a user to operate a desired application.

  After receiving the login request, the management server 3 determines whether or not a condition for starting acquisition of predetermined history information is satisfied. The conditions for starting the history information acquisition are not particularly limited. For example, when the terminal device 1 has received a history information collection start instruction from the management server 3 and logs out once in that state and then logs in again, For example, when a certain time has elapsed since logging in again, or when the storage capacity of the history information stored in the terminal device 1 exceeds a predetermined value.

  When the CPU 31 of the management server 3 determines that the conditions for starting such history information acquisition are satisfied, the management server 3 sends a history information transmission instruction to the terminal device 1, and the history information is transmitted from the management server 3. The terminal device 1 that has received the transmission instruction transmits the history information stored in the storage unit 12 to the management server 3.

  Next, the management server 3 accepts the selection of the user who should end the collection of history information. Specifically, an administrator who operates the management server 3 may input a selection instruction via the input unit 35, and a user corresponding to a user ID having a specific condition is assigned to the management server 3. What CPU31 may extract may be used.

  The management server 3 sends a history information collection end instruction for instructing the terminal device 1 to end the collection of the history information described above to the terminal device 1 used by the user who has accepted the selection. . When the terminal device 1 receives the history information collection end instruction from the management server 3, the terminal device 1 ends the collection of history information and transmits the history information stored in the storage unit 12 to the management server 3. When the transmission of the history information stored in the storage unit 12 is completed, the terminal device 1 transmits a logout request to the management server 3.

  FIG. 3 is a flowchart showing a processing procedure of the CPU 31 until the management server 3 of the terminal information collection system according to Embodiment 1 of the present invention sends a history information collection start instruction. The CPU 31 of the management server 3 receives the login request from the terminal device 1 (step S301), and the storage unit 32 stores the user ID of the authorized user in advance as the user ID included in the login request. It is determined whether it is stored in the authentication file (step S302).

  When the CPU 31 determines that the user ID included in the login request is stored in the authentication file (step S302: YES), the CPU 31 selects the user as a target for collecting history information from the input means 35. It is determined whether or not a selection instruction for selecting is accepted (step S303).

  When the CPU 31 determines that a selection instruction has been received (step S303: YES), the CPU 31 sends a history information collection start instruction to the terminal device 1 used by the user (step S304). The CPU 31 determines whether or not a logout request has been received from the terminal device 1 after sending the history information collection start instruction or when determining that the selection instruction has not been received (step S303: NO) (step S305). ). Note that the timing at which the CPU 31 sends the history information collection start instruction is not particularly limited, and is sent at a predetermined timing. Therefore, for example, when the terminal device 1 is logged in, history information can be collected directly from the terminal device 1.

  If the CPU 31 determines that a logout request has not been received (step S305: NO), the CPU 31 returns to step S303 and repeats the above-described processing. When the CPU 31 determines that the logout request has been received (step S305: YES), and when it is determined that the user ID included in the login request is not stored in the authentication file (step S302: NO), the CPU 31 Ends the process.

  FIG. 4 is a flowchart showing a processing procedure of the CPU 31 after the management server 3 of the terminal information collection system according to Embodiment 1 of the present invention sends a history information collection start instruction. The CPU 31 of the management server 3 receives the login request from the terminal device 1 (step S401), and the storage unit 32 stores the user ID of the authorized user in advance as the user ID included in the login request. It is determined whether it is stored in the authentication file (step S402).

  When the CPU 31 determines that the user ID included in the login request is stored in the authentication file (step S402: YES), the CPU 31 determines whether a condition for starting acquisition of history information is satisfied. Is determined (step S403). When the CPU 31 determines that the condition for starting the acquisition of history information is satisfied (step S403: YES), the CPU 31 sends a history information transmission instruction to the terminal device 1 (step S404), and the terminal The history information from the apparatus 1 is received and stored in the history information storage unit 321 of the storage unit 32 (step S405).

  When the CPU 31 determines that the condition for starting acquisition of history information is not satisfied (step S403: NO), the CPU 31 determines whether or not a logout request is received from the terminal device 1 (step S406). When the CPU 31 determines that a logout request has not been received (step S406: NO), the CPU 31 returns to step S403 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S406: YES), the process ends.

  Next, the CPU 31 determines whether or not a selection instruction for selecting the user has been received from the input unit 35 as a target to end collection of history information (step S407). When the CPU 31 determines that a selection instruction has been received (step S407: YES), the CPU 31 sends a history information collection end instruction to the terminal device 1 used by the user (step S408). When the terminal device 1 receives the history information collection end instruction, the terminal device 1 transmits the history information stored in the storage unit 12 at that time to the management server 3, and the CPU 31 receives the history information from the terminal device 1. (Step S409).

  If the CPU 31 determines that a selection instruction for selecting the user is not accepted as a target for terminating collection of history information (step S407: NO), the CPU 31 has received a logout request from the terminal device 1. Is determined (step S410). If the CPU 31 determines that a logout request has not been received (step S410: NO), the CPU 31 returns to step S407 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S410: YES), the process ends.

  After receiving the history information from the terminal device 1, the CPU 31 determines whether a logout request is received from the terminal device 1 (step S411). If the CPU 31 determines that a logout request has not been received (step S411: NO), the CPU 31 returns to step S301 in FIG. 3 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S411: YES), the process ends.

  As described above, according to the first embodiment, it is possible to control the start and end of collection of history information in the terminal device 1 in accordance with an instruction from the management server 3, and the management server 3 and the terminal device 1 can be controlled. Also, history information within a period in which no data can be transmitted and received can be reliably stored in the terminal device 1.

  Then, by collecting history information stored in the terminal device 1 to the management server 3 at a predetermined time according to an instruction from the management server 3, history information can be collected for the unnecessary terminal device 1. In addition, only history information in a necessary time zone can be collected, necessary history information can be effectively collected without squeezing the computer resources of the management server 3, and the analysis target can be easily specified. Become.

  Note that the present invention is not limited to the case where a single terminal device is used by a single user, and the same effect can be expected even when a plurality of users share a single terminal device.

(Embodiment 2)
Hereinafter, a terminal information collection system according to Embodiment 2 of the present invention will be specifically described with reference to the drawings. Since the configuration of the terminal information collection system according to the second embodiment is the same as that of the first embodiment, detailed description thereof is omitted by attaching the same reference numerals. The second embodiment is characterized in that history information is collected in units of groups composed of a plurality of users.

  FIG. 5 is a schematic diagram showing the concept of group classification of the terminal information collection system according to Embodiment 2 of the present invention. As shown in FIG. 5, in addition to the history information storage unit 321 that stores history information, the storage unit 32 of the management server 3 includes a group classification condition information storage unit 322 that stores condition information for group classification. It is provided.

  FIG. 6 is an exemplary diagram of condition information stored in the group classification condition information storage unit 322. In the example of FIG. 6, the group classification is performed based on the connection time of the terminal device 1 to the management server 3. That is, when the connection time to the management server 3 is less than 5 hours per week, it is group A, when it is 5 hours or more and less than 20 hours per week, it is group B, and when it is 20 hours or more per week, it is group C. Respectively.

  Therefore, the history information stored in the history information storage unit 321 is collated with the history information indicating the login / logout time and the condition information stored in the group classification condition information storage unit 322. User IDs can be classified into groups A, B, and C.

  Specifically, when receiving a login request from the terminal device 1, 1,..., The management server 3 extracts information identifying the user included in the login request, for example, a user ID, It is inquired as to whether it is stored in the storage means 32 of the management server 3 in advance as a new user.

  When the management server 3 confirms that the user associated with the login request is stored in the storage unit 32 as being a valid user, the management server 3 determines which group the user ID is classified into. And the user ID is stored in the storage unit 32 in association with information (for example, group ID) for identifying the classified group. The management server 3 accepts selection of a group from which history information related to operation logs, file access logs, update logs, and the like of the terminal devices 1, 1,. Specifically, an administrator who operates the management server 3 may input a selection instruction via the input unit 35, and the CPU 31 of the management server 3 selects a group associated with a group ID having specific conditions. What to extract may be used. Also, by analyzing the login history to the management server 3 at regular intervals, such as every hour, every day, etc., the users are grouped in advance and it is determined which group they belong to when a login request is made It may be a method to do.

  The management server 3 is associated with a plurality of terminal devices 1, 1,... Related to the user ID stored in association with the group ID that has received the selection. A history information collection start instruction for instructing to start collecting the history information described above is transmitted. When the terminal device 1, 1,... Receives the history information collection start instruction from the management server 3, it starts collecting history information and stores it in the storage unit 12.

  At this time, the user may log out from the management server 3 by transmitting a logout request from the terminal device 1 to the management server 3. Even in the logged out state, history information such as operation logs for the terminal device 1 continues to be stored (collected) in the storage unit 12 in an offline state.

  When a logout request is sent from any of the terminal devices 1 belonging to the group to the management server 3, the management server 3 again issues a login request from the terminal devices 1, 1,. Based on the user ID received and included in the login request, it is confirmed whether or not the user is a valid user.

  When the management server 3 confirms that the user associated with the login request is stored in the storage unit 32 as being a valid user, the management server 3 determines which group the user ID is classified into. And the user ID is stored in the storage unit 32 in association with information (for example, group ID) for identifying the classified group.

  After receiving the login request, the management server 3 determines whether or not the terminal device 1 has a condition for starting predetermined history information acquisition. The conditions for starting the history information acquisition are not particularly limited. For example, when the terminal device 1 has received a history information collection start instruction from the management server 3 and logs out once in that state and then logs in again, For example, when a certain time has elapsed since logging in again, or when the storage capacity of the history information stored in the terminal device 1 exceeds a predetermined value.

  When the CPU 31 of the management server 3 determines that the conditions for starting such history information acquisition are satisfied, the management server 3 sends a history information transmission instruction to the terminal device 1, and the history information is transmitted from the management server 3. The terminal device 1 that has received the transmission instruction transmits the history information stored in the storage unit 12 to the management server 3.

  Next, the management server 3 accepts selection of a group in which collection of history information related to the operation log, file access log, update log, etc. of the terminal device 1 is to be ended from among the classified groups. Specifically, an administrator who operates the management server 3 may input a selection instruction via the input unit 35, and the CPU 31 of the management server 3 selects a group associated with a group ID having specific conditions. What to extract may be used.

  The management server 3 corresponds to the plurality of terminal devices 1, 1,... Used by the user related to the user ID stored in association with the group ID that has received the selection. In 1, 1,..., A history information collection end instruction for instructing to end the collection of history information is sent. When the terminal device 1, 1,... Receives the history information collection end instruction from the management server 3, it ends the collection of history information and transmits the history information stored in the storage unit 12 to the management server 3. To do.

  FIG. 7 is a flowchart showing the processing procedure of the CPU 31 until the management server 3 of the terminal information collection system according to Embodiment 2 of the present invention sends a history information collection start instruction. The CPU 31 of the management server 3 receives the login request from the terminal device 1 (step S701), and the storage means 32 in which the user ID included in the login request stores the user ID of a valid user in advance. It is determined whether it is stored in the authentication file (step S702).

  When the CPU 31 determines that the user ID included in the login request is stored in the authentication file (step S702: YES), the CPU 31 inquires the group classification condition information storage unit 322, and the user ID is The group to which it belongs is specified (step S703). In the example of FIG. 6, the group A, B, or C is specified according to the connection time of the user related to the user ID to the management server 3.

  The CPU 31 determines whether or not a selection instruction for selecting a group to which the user belongs is received as a target for collecting history information from the input unit 35 (step S704). When the CPU 31 determines that a selection instruction has been received (step S704: YES), the CPU 31 sends a history information collection start instruction to the plurality of terminal devices 1, 1,... Belonging to the selected group. (Step S705). Whether the CPU 31 has received a logout request from the terminal device 1, 1,... After sending the history information collection start instruction or when determining that the selection instruction has not been received (step S704: NO). Is determined (step S706). Note that the timing at which the CPU 31 sends the history information collection start instruction is not particularly limited, and is sent at a predetermined timing. Therefore, for example, when the terminal device 1 is logged in, history information can be collected directly from the terminal device 1.

  When the CPU 31 determines that a logout request has not been received from any of the terminal devices 1 (step S706: NO), the CPU 31 returns to step S303 for the terminal device 1 and repeats the above-described processing. When the CPU 31 determines that a logout request has been received from one of the terminal devices 1 (step S706: YES), and when the user ID included in the login request is determined not to be stored in the authentication file ( Step S702: NO), the CPU 31 ends the process.

  FIG. 8 is a flowchart showing a processing procedure of the CPU 31 after the management server 3 of the terminal information collection system according to Embodiment 2 of the present invention sends a history information collection start instruction. The CPU 31 of the management server 3 receives the login request from the terminal device 1, 1,... (Step S801), and the user ID included in the login request stores the user ID of a valid user in advance. It is determined whether or not it is stored in the authentication file of the storage means 32 (step S802).

  When the CPU 31 determines that the user ID included in the login request is stored in the authentication file (step S802: YES), the CPU 31 inquires the group classification condition information storage unit 322, and the user ID is The group to which it belongs is specified (step S803). In the example of FIG. 6, the group A, B, or C is specified according to the connection time of the user related to the user ID to the management server 3.

  The CPU 31 determines whether or not each terminal device 1 logged in with a user ID authenticated as a valid user has a condition for starting acquisition of history information (step S804). When the CPU 31 determines that the condition for starting the acquisition of history information is satisfied (step S804: YES), the CPU 31 sends a history information transmission instruction to the terminal device 1 (step S805), and the terminal The history information from the apparatus 1 is received and stored in the history information storage unit 321 of the storage unit 32 in association with the user ID (step S806).

  When the CPU 31 determines that the condition for starting acquisition of history information is not satisfied (step S804: NO), the CPU 31 determines whether a logout request is received from the terminal device 1 (step S807). When the CPU 31 determines that a logout request has not been received (step S807: NO), the CPU 31 returns to step S804 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S807: YES), the process ends.

  Next, the CPU 31 determines whether or not a selection instruction for selecting a group including the user ID has been received from the input unit 35 as a target to end collection of history information (step S808). If the CPU 31 determines that a selection instruction has been received (step S808: YES), the CPU 31 uses the terminal devices 1, 1, and 3 used by the user associated with the user ID stored in association with the selected group. In response to..., A history information collection end instruction is sent (step S809). When the terminal device 1, 1,... Receives the history information collection end instruction, the terminal device 1, 1 transmits the history information stored in the storage means 12 to the management server 3, and the CPU 31 includes a plurality of terminal devices. History information from 1, 1,... Is received (step S810).

  When the CPU 31 determines that a selection instruction for selecting the group is not accepted as a target to end collection of history information (step S808: NO), the CPU 31 has received a logout request from any of the terminal devices 1. It is determined whether or not (step S811). If the CPU 31 determines that a logout request has not been received (step S811: NO), the CPU 31 returns to step S808 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S811: YES), the process ends.

  After receiving history information from the plurality of terminal devices 1, 1,... Belonging to the selected group, the CPU 31 determines whether or not a logout request has been received from any one of the terminal devices 1 (step S812). If the CPU 31 determines that a logout request has not been received (step S812: NO), the CPU 31 returns to step S701 in FIG. 7 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S812: YES), the process ends.

  As described above, according to the second embodiment, it is possible to control the start and end of collection of history information in the terminal device 1 in accordance with an instruction from the management server 3, and the management server 3 and the terminal device 1 can be controlled. Also, history information within a period in which no data can be transmitted and received can be reliably stored in the terminal device 1.

  In the second embodiment, an example of group classification into a single hierarchy based on group classification condition information has been described. However, the present invention is not limited to group classification into a single hierarchy, Group classification into a plurality of layers may be performed by changing the classification condition for each layer. In addition, the group classification condition need not be a static condition, but may be a dynamic condition, or it may be classified dynamically by applying a data mining process that finds a certain rule from ambiguous conditions. May be.

  The history information acquired in the terminal device 1 described in the first and second embodiments is merely an example. For example, the terminal device 1 is turned on / off, the application is started / finished, the reference file name, the start, and the transition Any information can be used as long as it can grasp the usage state of the user based on the collected history information such as the title name of the window screen that has been terminated, the URL name that has been referred to, and the like.

(Embodiment 3)
Hereinafter, the terminal information collection system according to Embodiment 3 of the present invention will be specifically described with reference to the drawings. FIG. 9 is a block diagram showing a configuration of a terminal information collection system according to Embodiment 3 of the present invention. As shown in FIG. 9, the terminal information collection system according to the third embodiment is configured such that terminal devices 1, 1,... It is possible to connect to the management server (central device) 3 through the network.

  The management server 3 includes at least a CPU (central processing unit) 31, a storage unit 32, a RAM 33, a communication unit 34 connected to an external network such as the Internet 2, an input unit 35, an output unit 36, a DVD, a CD, and the like. It comprises auxiliary storage means 37 using portable storage medium 4.

  The CPU 31 is connected to the above-described hardware units of the management server 3 via the internal bus 38, and controls the above-described hardware units and also stores a processing program stored in the storage unit 32, for example, a terminal device 1, 1,... According to a program for collecting and storing history information related to operation logs, file access logs, update logs, etc., a program for authenticating user identification information related to received history information, and the like. Perform software functions.

  The storage unit 32 includes a built-in fixed storage device (hard disk), ROM, and the like, and is acquired from an external computer or a portable storage medium 4 such as a DVD or CD-ROM via the communication unit 34. A processing program necessary to function as the server 3 is stored. The storage unit 32 logs not only the processing program but also history information such as operation logs received from the terminal devices 1, 1... Into the operation history information storage unit 323 to the management server 3 for each terminal device 1. History information is stored in the login history information storage unit 324, respectively.

  The RAM 33 is composed of a DRAM or the like, and stores temporary data generated when the software is executed. The communication means 34 is connected to the internal bus 38, and transmits and receives data required for processing by connecting so as to be able to communicate with the Internet 2 or the like.

  The input means 35 is a pointing device such as a mouse for selecting a word displayed on the screen, or a keyboard for inputting text data by keystroke on the screen. The output means 36 is a display device such as a liquid crystal display (LCD) or a display (CRT) that displays and outputs an image.

  The auxiliary storage unit 37 uses the portable storage medium 4 such as a CD or DVD, and downloads the program, data, and the like processed by the CPU 31 to the storage unit 32. It is also possible to write the data processed by the CPU 31 for backup.

  The plurality of terminal devices 1, 1,... According to the third embodiment include at least a communication unit 14 connected to an external communication unit such as a CPU (Central Processing Unit) 11, a storage unit 12, a RAM 13, and the Internet 2. The input means 15 and the output means 16 are comprised.

  The CPU 11 is connected to the above-described hardware units of the terminal device 1 via the internal bus 17 and controls the above-described hardware units, and also stores a program stored in the storage unit 12, such as an operation log. Various software functions are executed in accordance with a program for storing the history information in the RAM 13, a program for transmitting the stored history information to the management server 3, and the like.

  The storage unit 12 stores various programs necessary for functioning as the terminal device 1. Further, history information to be transmitted to the management server 3 is stored. The RAM 13 is composed of a DRAM or the like, and stores temporary data generated when the software is executed. The communication means 14 is connected to the internal bus 17 and transmits / receives data required for processing by connecting so as to be able to communicate with the Internet 2 or the like.

  The input means 15 is a touch pen for selecting an image displayed on the screen, a push button of a mobile phone, or the like. Of course, when a portable personal computer is used, a pointing device, a keyboard for inputting text data by keystroke, or the like may be used. The output means 16 is a display device such as a liquid crystal display (LCD) or a display (CRT) that displays and outputs an image.

  The management server 3 of the terminal information collection system according to the third embodiment uses the login time, logout time, user ID, etc. of the connected terminal devices 1, 1,. The information is stored in the information storage unit 324. FIG. 10 is an exemplary diagram of a data configuration of the login history information storage unit 324 of the management server 3 of the terminal information collection system according to Embodiment 3 of the present invention.

  As shown in FIG. 10, for each user ID, information such as the time when the management server 3 receives the login request, the authenticated time, and the time when the logout request is received is stored, and the time when the login request is authenticated. The number of logins within a predetermined period is calculated and stored with the time from when the logout request is received to once.

  The management server 3 performs group classification for each user ID based on the login history information stored in the login history information storage unit 324. In the third embodiment, the management server 3 receives conditions for specifying the terminal devices 1, 1,... That are targets for acquiring history information including operation logs and the like via the input unit 35. For example, by accepting settings such as the number of logins and connection time within a predetermined period, the conditions for group classification are specified as in the second embodiment. That is, when the connection time to the management server 3 is less than 5 hours per week, it is group A, when it is 5 hours or more and less than 20 hours per week, it is group B, and when it is 20 hours or more per week, it is group C. Respectively.

  Of course, as in the second embodiment, the group classification condition information storage unit 322 may store condition information for group classification.

  Therefore, by comparing login history information such as login / logout time and the received group classification conditions among the history information stored in the login history information storage unit 324, the three groups A, B, and C Of these, if it is determined whether the user is a group B, that is, a user whose connection time to the management server 3 is 5 hours or more and less than 20 hours per week, and it is determined that the user belongs to the group B, an operation log or the like It is a target of history information acquisition.

  It should be noted that each time the user logs in, it may be determined which group it belongs to. Usually, however, the management server 3 assigns a user ID that has already been stored to the group according to the received group classification condition at regular intervals. Classify and remember. When the user logs in to the management server 3, the management server 3 determines to which group the user ID included in the login information is classified, and determines whether or not it is an acquisition target of history information. .

  In addition, when determining whether it is an acquisition object of history information, it is not limited to the method mentioned above, For example, log-in history information to the management server 3 is statistically analyzed, and based on a distribution result, for example, Whether it is higher or lower than the average value, whether a standard section is set and whether it is included in the standard section, etc. good. It may also be determined based on the frequency of access within a certain period of time, or it may react to specific events such as frequent access on holidays, frequent access during the night, or frequent access on specific program broadcast days. Users may be classified into groups.

  FIG. 11 is a flowchart showing a processing procedure of the CPU 31 until the management server 3 of the terminal information collection system according to Embodiment 3 of the present invention sends a history information collection start instruction. The CPU 31 of the management server 3 receives the login request from the terminal device 1 (step S1101), and the storage unit 32 stores the user ID of a valid user in advance as the user ID included in the login request. It is determined whether it is stored in the authentication file (step S1102).

  When the CPU 31 determines that the user ID included in the login request is stored in the authentication file (step S1102: YES), the CPU 31 determines that the user ID included in the login request is the target of history information acquisition. It is determined whether or not the group is a group B in the present embodiment (step S1103). When the CPU 31 determines that the user ID included in the login request is a group for which history information is to be acquired (step S1103: YES), the CPU 31 determines the terminal device 1 used by the user. Then, a history information collection start instruction is sent (step S1104).

  The CPU 31 determines whether or not a logout request has been received from the terminal device 1 after sending a history information collection start instruction or when determining that the group is a group that is a history information acquisition target (step S1103: NO). (Step S1105). Note that the timing at which the CPU 31 sends the history information collection start instruction is not particularly limited, and is sent at a predetermined timing. Therefore, for example, when the terminal device 1 is logged in, history information can be collected directly from the terminal device 1.

  If the CPU 31 determines that a logout request has not been received (step S1105: NO), the CPU 31 returns to step S1103 and repeats the above-described processing. When the CPU 31 determines that the logout request has been received (step S1105: YES), and when it is determined that the user ID included in the login request is not stored in the authentication file (step S1102: NO), the CPU 31 Ends the process.

  FIG. 12 is a flowchart showing a processing procedure of the CPU 31 after the management server 3 of the terminal information collection system according to Embodiment 3 of the present invention sends a history information collection start instruction. The CPU 31 of the management server 3 receives the login request from the terminal device 1 (step S1201), and the storage unit 32 stores the user ID of the authorized user in advance as the user ID included in the login request. It is determined whether it is stored in the authentication file (step S1202).

  When the CPU 31 determines that the user ID included in the login request is stored in the authentication file (step S1202: YES), the CPU 31 determines that the user ID included in the login request is the target of history information acquisition. It is determined whether or not the group is (step S1203). When the CPU 31 determines that the user ID included in the login request is a group for which history information is to be acquired (step S1203: YES), the CPU 31 sends a history information transmission instruction to the terminal device 1. Then, the history information from the terminal device 1 is received and stored in the operation history information storage unit 323 of the storage unit 32 (step S1205).

  When the CPU 31 determines that the user ID included in the login request is not a group for which history information is acquired (step S1203: NO), the CPU 31 determines whether a logout request is received from the terminal device 1. (Step S1206). If the CPU 31 determines that a logout request has not been received (step S1206: NO), the CPU 31 returns to step S1203 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S1206: YES), the process ends.

  Next, the CPU 31 determines whether or not a selection instruction for selecting the user has been received from the input unit 35 as a target to end collection of history information (step S1207). When the CPU 31 determines that a selection instruction has been received (step S1207: YES), the CPU 31 sends a history information collection end instruction to the terminal device 1 used by the user (step S1208). When the terminal device 1 receives the history information collection end instruction, the terminal device 1 transmits the history information stored in the storage unit 12 at that time to the management server 3, and the CPU 31 receives the history information from the terminal device 1. (Step S1209).

  When the CPU 31 determines that a selection instruction for selecting the user is not accepted as a target for terminating collection of history information (step S1207: NO), the CPU 31 has received a logout request from the terminal device 1. Is determined (step S1210). If the CPU 31 determines that a logout request has not been received (step S1210: NO), the CPU 31 returns to step S1207 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S1210: YES), the process ends.

  After receiving the history information from the terminal device 1, the CPU 31 determines whether a logout request has been received from the terminal device 1 (step S1211). When the CPU 31 determines that a logout request has not been received (step S1211: NO), the CPU 31 returns to step S1101 in FIG. 11 and repeats the above-described processing. If the CPU 31 determines that a logout request has been received (step S1211: YES), the process ends.

  When a single terminal device 1 is shared by a plurality of users, the terminal device 1 is associated with the logged-in user ID when receiving a history information collection start instruction from the management server 3. In addition, it is not sufficient to store the collected history information in the storage unit 12; instead, a shared user ID for identifying a user to be used jointly is set separately, and the shared user ID and the user ID are associated with each other. Information is stored in the storage means 12. This makes it possible to collect history information for each user even if the logged-in user ID is common.

  When history information is stored in the storage unit 12 of the terminal device 1, it may be stored as an individual file for each shared user ID, or may be stored as a single file including the shared user ID in the history information itself. . By doing in this way, even if it is a case where a user uses the terminal device 1 jointly, it becomes possible to collect the history information of the same user reliably based on shared user ID for every user.

  The management server 3 classifies the user IDs again based on the history information collected from the terminal devices 1, 1,. For example, the operation frequency is statistically analyzed based on the operation result, and, for example, higher than the average value based on the analyzed distribution result, as in the case where it is determined whether or not the history information is acquired. It may be determined whether it is included in the standard section by setting a standard section or not. In addition, it may be determined based on the frequency of operation within a certain period, and it is often operated on a holiday, often operated at night, and often operated on the execution day of a specific application. Users who react to a specific event may be grouped.

  When the groups are classified again, the management server 3 can take some action on the group for which history information is collected. For example, a user whose operation frequency is equal to or less than a predetermined value is extracted and displayed on the output means 36 of the management server 3. A message for instructing an operation method or the like is transmitted to the classified user. In this way, an opportunity to cause some action can be provided to the administrator who uses the management server 3.

  Further, for example, a warning message set in advance may be set to be transmitted to the users classified in the group without going through the administrator.

  As described above, according to the third embodiment, it is possible to control the start and end of collection of history information in the terminal device 1 in accordance with an instruction from the management server 3, and the management server 3 and the terminal device 1 can be controlled. Also, history information within a period in which no data can be transmitted and received can be reliably stored in the terminal device 1.

  Then, by collecting history information stored in the terminal device 1 to the management server 3 at a predetermined time according to an instruction from the management server 3, history information can be collected for the unnecessary terminal device 1. In addition, only history information in a necessary time zone can be collected, necessary history information can be effectively collected without squeezing the computer resources of the management server 3, and the analysis target can be easily specified. Become. It is also possible to cause various actions to improve the usage efficiency of the system, such as prompting an operation according to the result of analysis of history information.

  Note that the present invention is not limited to the case where a single terminal device is used by a single user, and the same effect can be expected even when a plurality of users share a single terminal device.

  Regarding the above first to third embodiments, the following additional notes are disclosed.

(Appendix 1)
A plurality of terminal devices and a central device connected to be able to send and receive data are provided,
In the terminal information collection system, the central device stores information for identifying a user, and collects history information of operation states related to users connected from the terminal device.
The central device is
Means for determining whether information for identifying a connected user is stored;
A means for transmitting a history information collection start instruction when it is determined that the information is stored by the means;
The terminal device
When a history information collection start instruction is received, a means for starting storage of history information is provided,
Means for determining whether or not the central device has a predetermined history information acquisition start condition after further connection;
Means for transmitting a stored history information transmission instruction to the terminal device when it is determined by the means that a predetermined history information acquisition start condition is provided;
Means for transmitting a history information collection end instruction to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information,
The terminal device further receives a history information collection end instruction, and terminates storage of history information;
A terminal information collection system comprising: means for transmitting stored history information to the central apparatus when a history information collection end instruction is received or a history information transmission instruction is received.

(Appendix 2)
The central device is
Means for classifying the terminal device into a plurality of groups based on the history information received from the terminal device;
The terminal information collection system according to appendix 1, further comprising means for selecting a target for collecting history information in classified group units.

(Appendix 3)
The acquisition start condition for the predetermined history information is:
The terminal information collection system according to appendix 1 or 2, wherein a predetermined time has elapsed after connection.

(Appendix 4)
The central device is
Means for acquiring a storage amount of history information stored in the terminal device;
The acquisition start condition for the predetermined history information is:
The terminal information collection system according to appendix 1 or 2, characterized in that whether or not a storage amount of acquired history information exceeds a predetermined amount after connection.

(Appendix 5)
In the terminal information collection method in which the central device stores information for identifying the user and collects history information of operation states related to the user connected from the terminal device capable of transmitting and receiving data.
The central device is
Determine whether information identifying the connected user is stored,
If it is determined that it has been stored, send an instruction to start collecting history information,
The terminal device
When receiving an instruction to start collecting history information, start storing history information,
After the central device is further connected, it determines whether or not it has a predetermined history information acquisition start condition,
If it is determined that the predetermined history information acquisition start condition is satisfied, a stored history information transmission instruction is transmitted to the terminal device,
A history information collection end instruction is transmitted to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information,
When the terminal device further receives a history information collection end instruction, the terminal device ends storage of history information,
A terminal information collecting method, comprising: transmitting a stored history information to the central apparatus when a history information collection end instruction is received or a history information transmission instruction is received.

(Appendix 6)
The central device is
Classifying the terminal device into a plurality of groups based on the history information received from the terminal device;
Item 6. The terminal information collection method according to appendix 5, wherein a target for collecting history information is selected in units of classified groups.

(Appendix 7)
The acquisition start condition for the predetermined history information is:
The terminal information collecting method according to appendix 5 or 6, wherein a predetermined time has elapsed after the connection.

(Appendix 8)
The central device is
Obtaining the storage amount of history information stored in the terminal device;
The acquisition start condition for the predetermined history information is:
7. The terminal information collecting method according to appendix 5 or 6, wherein after the connection, the acquired history information storage amount exceeds a predetermined amount.

(Appendix 9)
In a central device that stores information for identifying users and collects history information of operation states of a plurality of terminal devices connected to be able to send and receive data,
Means for determining whether information for identifying a connected user is stored;
Means for transmitting a history information collection start instruction when it is determined that the information is stored in the means;
Means for determining whether or not a predetermined history information acquisition start condition is satisfied after connection;
Means for transmitting a stored history information transmission instruction to the terminal device when it is determined by the means that a predetermined history information acquisition start condition is provided;
A central device comprising: means for transmitting a history information collection end instruction to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information.

(Appendix 10)
Means for classifying the terminal device into a plurality of groups based on the history information received from the terminal device;
The central apparatus according to claim 9, further comprising means for selecting a target for collecting history information in classified group units.

(Appendix 11)
The acquisition start condition for the predetermined history information is:
11. The central apparatus according to appendix 9 or 10, wherein a predetermined time has elapsed after connection.

(Appendix 12)
Means for acquiring a storage amount of history information stored in the terminal device;
The acquisition start condition for the predetermined history information is:
11. The central apparatus according to appendix 9 or 10, characterized in that whether or not a storage amount of acquired history information exceeds a predetermined amount after connection.

(Appendix 13)
In a computer program executable by a computer that stores information for identifying a user and collects history information of operation states of a plurality of external devices connected to be capable of transmitting and receiving data,
The computer,
Means for determining whether information for identifying a connected user is stored;
Means for transmitting a history information collection start instruction when it is determined that the information is stored in the means;
Means for determining whether or not a predetermined history information acquisition start condition is satisfied after connection;
Means for transmitting a stored history information transmission instruction to the terminal device when it is determined that the means has a predetermined history information acquisition start condition;
A computer program that functions as means for transmitting an instruction to end collection of history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information.

(Appendix 14)
The computer,
Supplementary note 13 characterized by functioning as means for classifying terminal devices into a plurality of groups based on history information received from the terminal device, and means for selecting targets for collecting history information in units of classified groups Computer program.

(Appendix 15)
The acquisition start condition for the predetermined history information is:
15. The computer program according to appendix 13 or 14, wherein a predetermined time has elapsed after connection.

(Appendix 16)
The computer,
Function as a means for obtaining a storage amount of history information stored in the terminal device;
The acquisition start condition for the predetermined history information is:
15. The computer program according to appendix 13 or 14, characterized in that whether or not a storage amount of acquired history information exceeds a predetermined amount after connection.

(Appendix 17)
A plurality of terminal devices and a central device connected to be able to send and receive data are provided,
In the terminal information collection system, the central device stores information for identifying a user, and collects first history information that is a history of operation states related to a user connected from the terminal device.
The central device is
Means for storing second history information, which is a history of a connection state relating to the user, for each piece of information for identifying a connected user;
Means for classifying and storing a plurality of predetermined groups in units of information for identifying the user based on the stored second history information;
Means for identifying a group from which the first history information is collected among a plurality of classified groups;
Means for determining whether or not the information for identifying the connected user is classified into a group for which the first history information is collected;
Means for transmitting a collection start instruction of the first history information when it is determined that the means is classified,
The terminal device
Means for starting storage of history information when receiving an instruction to start collecting the first history information;
Means for determining whether or not the central device has an acquisition start condition for the first history information after further connection;
Means for transmitting to the terminal device a transmission instruction for the first history information stored when it is determined that the means has an acquisition start condition for the first history information;
Means for transmitting a collection end instruction for the first history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting the first history information;
The terminal device further, when receiving a collection end instruction for the first history information, means for ending the storage of the first history information;
Means for transmitting the stored first history information to the central device when receiving the first history information collection end instruction or when receiving the first history information transmission instruction; Prepared,
The central device is
A terminal information collection system comprising: means for reclassifying and storing a plurality of predetermined groups in units of information for identifying the user based on the first history information received from the terminal device.

(Appendix 18)
Terminal information in which the central device stores information for identifying a user and collects first history information that is a history of operation states related to a user connected from a terminal device capable of transmitting and receiving data. In the collection method,
The central device is
For each piece of information that identifies a connected user, the second history information that is a history of the connection state related to the user is stored,
Based on the stored second history information, it is classified into a plurality of predetermined groups and stored in units of information for identifying the user,
Among the plurality of classified groups, identify a group for which the first history information is collected,
Determining whether the information for identifying the connected user is classified into a group for which the first history information is collected;
If it is determined that it is classified, the first history information collection start instruction is transmitted,
The terminal device
When receiving an instruction to start collecting the first history information, start storing history information;
The central device further determines whether or not the first history information acquisition start condition is satisfied after connection,
When it is determined that the acquisition start condition for the first history information is satisfied, a transmission instruction for the stored first history information is transmitted to the terminal device,
Transmitting an instruction to end collection of the first history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting the first history information;
When the terminal device further receives an instruction to end collection of the first history information, the terminal device ends storage of the first history information,
When the first history information collection end instruction is received, or when the first history information transmission instruction is received, the stored first history information is transmitted to the central device,
The central device is
A terminal information collecting method comprising: reclassifying and storing a plurality of predetermined groups in units of information for identifying the user based on first history information received from the terminal device.

(Appendix 19)
In a central device that stores information for identifying a user and collects first history information that is a history of operation states of a plurality of terminal devices connected to be able to send and receive data,
Means for storing second history information, which is a history of a connection state relating to the user, for each piece of information for identifying a connected user;
Means for classifying and storing a plurality of predetermined groups in units of information for identifying the user based on the stored second history information;
Means for identifying a group from which the first history information is collected among a plurality of classified groups;
Means for determining whether or not the information for identifying the connected user is classified into a group for which the first history information is collected;
Means for transmitting the first history information collection start instruction when it is determined that the means is classified;
Means for determining whether or not the first history information acquisition start condition is satisfied after connection;
Means for transmitting to the terminal device a transmission instruction for the first history information stored when it is determined that the means has an acquisition start condition for the first history information;
Means for transmitting a collection end instruction for the first history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting the first history information;
And a means for reclassifying and storing the information into a plurality of predetermined groups in units of information for identifying the user based on the first history information received from the terminal device.

(Appendix 20)
A computer program that stores information for identifying a user and that collects first history information that is a history of operation states of a plurality of external devices connected to be capable of transmitting and receiving data. In
The computer,
Means for storing second history information, which is a history of connection status relating to the user, for each piece of information identifying a connected user;
Means for classifying and storing a plurality of predetermined groups in units of information for identifying the user based on the stored second history information;
Means for identifying a group from which the first history information is collected among a plurality of classified groups;
Means for determining whether or not information for identifying a connected user is classified into a group for which the first history information is collected;
Means for transmitting a collection start instruction for the first history information when it is determined that the means is classified;
Means for determining whether or not the first history information acquisition start condition is satisfied after connection;
Means for transmitting an instruction to transmit the first history information stored to the terminal device when it is determined that the means has the acquisition start condition for the first history information;
Means for transmitting a collection end instruction for the first history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting the first history information, and the first received from the terminal device. A computer program that functions as means for reclassifying and storing a plurality of predetermined groups in units of information for identifying the user based on the history information.

It is a block diagram which shows the structure of the terminal information collection system which concerns on Embodiment 1 of this invention. It is a figure which shows the information transmitted / received between the management server and terminal device of the terminal information collection system which concerns on Embodiment 1 of this invention. It is a flowchart which shows the process sequence of CPU until the management server of the terminal information collection system which concerns on Embodiment 1 of this invention sends the start instruction | indication of historical information collection. It is a flowchart which shows the process sequence of CPU after the management server of the terminal information collection system which concerns on Embodiment 1 of this invention sends the start instruction | indication of historical information collection. It is a schematic diagram which shows the concept of the group classification | category of the terminal information collection system which concerns on Embodiment 2 of this invention. It is an illustration figure of the condition information memorize | stored in the group classification condition information storage part. It is a flowchart which shows the process sequence of CPU until the management server of the terminal information collection system which concerns on Embodiment 2 of this invention sends the start instruction | indication of historical information collection. It is a flowchart which shows the process sequence of CPU after the management server of the terminal information collection system which concerns on Embodiment 2 of this invention sends out the start instruction | indication of historical information collection. It is a block diagram which shows the structure of the terminal information collection system which concerns on Embodiment 3 of this invention. It is an illustration figure of the data structure of the login log | history information storage part of the management server of the terminal information collection system which concerns on Embodiment 3 of this invention. It is a flowchart which shows the process sequence of CPU until the management server of the terminal information collection system which concerns on Embodiment 3 of this invention sends the start instruction | indication of historical information collection. It is a flowchart which shows the process sequence of CPU after the management server of the terminal information collection system which concerns on Embodiment 3 of this invention sends out the start instruction | indication of historical information collection.

Explanation of symbols

1 Terminal device 2 Internet 3 Management server (central device)
4 Portable storage media 11, 31 CPU
12, 32 Recording means 13, 33 RAM
14, 34 Communication means 15, 35 Input means 16, 36 Output means 37 Auxiliary storage means 321 History information storage section 322 Group classification condition information storage section 323 Operation history information storage section 324 Login history information storage section

Claims (5)

A plurality of terminal devices and a central device connected to be able to send and receive data are provided,
In the terminal information collection system, the central device stores information for identifying a user, and collects history information of operation states related to users connected from the terminal device.
The central device is
Means for determining whether information for identifying a connected user is stored;
A means for transmitting a history information collection start instruction when it is determined that the information is stored by the means;
The terminal device
When a history information collection start instruction is received, a means for starting storage of history information is provided,
Means for determining whether or not the central device has a predetermined history information acquisition start condition after further connection;
Means for transmitting a stored history information transmission instruction to the terminal device when it is determined by the means that a predetermined history information acquisition start condition is provided;
Means for transmitting a history information collection end instruction to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information,
The terminal device further receives a history information collection end instruction, and terminates storage of history information;
A terminal information collection system comprising: means for transmitting stored history information to the central apparatus when a history information collection end instruction is received or a history information transmission instruction is received. In the terminal information collection method in which the central device stores information for identifying the user and collects history information of operation states related to the user connected from the terminal device capable of transmitting and receiving data.
The central device is
Determine whether information identifying the connected user is stored,
If it is determined that it has been stored, send an instruction to start collecting history information,
The terminal device
When receiving an instruction to start collecting history information, start storing history information,
After the central device is further connected, it determines whether or not it has a predetermined history information acquisition start condition,
If it is determined that the predetermined history information acquisition start condition is satisfied, a stored history information transmission instruction is transmitted to the terminal device,
A history information collection end instruction is transmitted to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information,
When the terminal device further receives a history information collection end instruction, the terminal device ends storage of history information,
A terminal information collection method, comprising: transmitting a stored history information to the central apparatus when a history information collection end instruction is received or a history information transmission instruction is received. In a central device that stores information for identifying users and collects history information of operation states of a plurality of terminal devices connected to be able to send and receive data,
Means for determining whether information for identifying a connected user is stored;
Means for transmitting a history information collection start instruction when it is determined that the information is stored in the means;
Means for determining whether or not a predetermined history information acquisition start condition is satisfied after connection;
Means for transmitting a stored history information transmission instruction to the terminal device when it is determined by the means that a predetermined history information acquisition start condition is provided;
A central device comprising: means for transmitting a history information collection end instruction to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information. In a computer program executable by a computer that stores information for identifying a user and collects history information of operation states of a plurality of external devices connected to be capable of transmitting and receiving data,
The computer,
Means for determining whether information for identifying a connected user is stored;
Means for transmitting a history information collection start instruction when it is determined that the information is stored in the means;
Means for determining whether or not a predetermined history information acquisition start condition is satisfied after connection;
Means for transmitting a stored history information transmission instruction to the terminal device when it is determined that the means has a predetermined history information acquisition start condition;
A computer program that functions as means for transmitting an instruction to end collection of history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting history information. In a central device that stores information for identifying a user and collects first history information that is a history of operation states of a plurality of terminal devices connected to be able to send and receive data,
Means for storing second history information, which is a history of a connection state relating to the user, for each piece of information for identifying a connected user;
Means for classifying and storing a plurality of predetermined groups in units of information for identifying the user based on the stored second history information;
Means for identifying a group from which the first history information is collected among a plurality of classified groups;
Means for determining whether or not the information for identifying the connected user is classified into a group for which the first history information is collected;
Means for transmitting the first history information collection start instruction when it is determined that the means is classified;
Means for determining whether or not the first history information acquisition start condition is satisfied after connection;
Means for transmitting to the terminal device a transmission instruction for the first history information stored when it is determined that the means has an acquisition start condition for the first history information;
Means for transmitting a collection end instruction for the first history information to a terminal device corresponding to information for identifying a user to be excluded from a target for collecting the first history information;
And a means for reclassifying and storing the information into a plurality of predetermined groups in units of information for identifying the user based on the first history information received from the terminal device.

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