JP2006164057A - Service provider system and method therefor, home delivery agent system and method therefor, and information notification system and method therefor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information notification system allowing a home delivery agent to deliver cargo in timing allowing a recipient to receive the cargo without letting the home delivery agent know information not requiring knowledge of the home delivery agent. <P>SOLUTION: When an information management server 20 receives a slip number and permission information from a user terminal 11, the information management server 20 associates the slip number and the permission information, and stores them in a user information DB 21a. When the information management server 20 receives the slip number and a contact destination of a driver from a terminal device of the home delivery agent, the information management server 20 notifies the contact destination about present-situation information associated to the slip number and stored, only when deciding that the slip number received from the terminal device of the home delivery agent is associated to the permission information and is stored. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a service provider system and method thereof, a courier company system and method thereof, an information notification system and method thereof, and in particular, a service provider company system for notifying a courier of the present status of a recipient of a package. The present invention relates to a delivery company system and method, an information notification system and method.

  In the conventional home delivery service, the recipient can designate a package delivery time zone in order to prevent re-delivery in the absence.

  However, the delivery person may not be able to deliver the baggage at a specified time due to traffic congestion on the road. For this reason, after all, the recipient has the inconvenience that he / she cannot leave his / her house until the package arrives even after the designated time period. In addition, some condominiums have a dedicated facility (for example, a delivery locker) to store the packages addressed to the recipient when the recipient is not present. Dissemination of equipment is difficult.

  On the other hand, with the widespread use of an always-on environment connection to the Internet by broadband and a mobile environment using mobile phones, an ubiquitous environment where individuals and companies can communicate anytime and anywhere is progressing. With ubiquitous information, it has become possible to obtain information on the state of people and things that have been difficult to obtain on a network by using sensors connected to the Internet.

  For this reason, in recent years, home delivery services using network technology have been proposed.

  Japanese Patent Laid-Open No. 2003-331019 discloses a home confirmation system including a home confirmation terminal device used by a recipient and a delivery company terminal device used by a delivery company.

  The presence or absence of the recipient is set in the home confirmation terminal device, and the delivery company terminal device confirms the presence or absence of the recipient based on the content set in the home confirmation terminal device.

In Patent Document 2 (Japanese Patent Application Laid-Open No. 2004-231402), when a delivery person approaches the recipient's house, the recipient is called to check whether or not the recipient is at home. A delivery work support system including a delivery person terminal device that transmits an absence notification mail to a recipient terminal device is described.
JP-A-2003-331019 Japanese Patent Laid-Open No. 2004-231402

  However, in the at-home confirmation system described in Patent Document 1 and the delivery work support system described in Patent Document 2, there is a possibility that the home delivery information of the recipient is always known to the delivery company.

  An object of the present invention is to provide a service that enables a courier to deliver a package at a timing when the recipient can receive the package without the courier knowing information that the courier does not need to know. It is to provide an operator system and method, a delivery company system and method, an information notification system and method.

  In order to achieve the above object, a service provider system of the present invention includes a delivery company system used by a delivery company, a user system used by a user who receives package delivery by the delivery company, A service provider system that manages information exchanged between the home delivery service provider system and a user system connected via a network, wherein the user system identifies the package delivered Information, current status information indicating the current status of the user, and permission information indicating permission to publish the current status information, and from the delivery company system when transferring the identification information and the current status information An input unit that receives a contact address, and when the input unit receives the identification information and the permission information from the user system, the received identification information When the input unit receives the identification information and the contact information from the delivery company system, the received identification information is associated with the permission information and stored in the storage unit. Only when the determination unit determines whether or not the identification information received from the delivery company system is stored in association with the permission information, the current state information is determined. A notification unit for notifying the contact information.

  In addition, the service providing method of the present invention is connected via a network to a delivery company system used by a delivery company and a user system used by a user who receives package delivery by the delivery company. A service providing method performed by a service providing business operator system that manages information exchanged between the business operator system and the user system, the identification information indicating the package delivered from the user system, and the user A reception step for receiving current state information indicating the current state of the current state, permission information indicating permission to publish the current state information, a storing step for storing the identification information and permission information received from the user system in association with each other, and An input step for receiving a contact address when returning the identification information and the current status information from the delivery company system; A determination step for determining whether or not the identification information received from the home delivery company system is stored in association with the permission information; and the identification information received from the home delivery company system and stored in association with the permission information. A notification step of notifying the contact information of the current status information only when the current status information is displayed.

  According to the above invention, the detection result indicating the current state of the user is notified to the contact only when the identification information received from the delivery company system is stored in association with the permission information. When the identification information and the permission information are received from the user system, they are stored in association with each other. For this reason, unless the identification information and permission information are received from the user system, the current state of the user is not notified to the contact.

  Therefore, the courier can deliver the package at a timing when the user can receive the package without the courier delivering the information that is not required to be notified to the courier.

  Further, the delivery company system of the present invention is connected via a network to the service provider system that manages information output by the user system used by the user who receives the package delivery by the delivery company. A delivery company system used by a delivery company, comprising a delivery information database that registers and associates identification information indicating a package to be delivered with a driver system used by a driver who performs delivery, and returns the identification information. Sending the received contact address to the service provider system together with the received contact address is performed as a driver system registered in the delivery information database in association with the identification information.

  Further, the home delivery support method of the present invention manages information output from a user system used by a user who receives parcel delivery by a home delivery company via a network and a service provider business system according to claim 1. A home delivery support method performed by a home delivery company system used by a home delivery company, comprising a delivery information database that registers and associates identification information indicating a package to be delivered and a driver system used by a driver who performs home delivery. The identification information is sent to the service provider system together with the contact for accepting the return as a driver system registered in the delivery information database in association with the identification information.

  According to the above invention, the current status of the user is notified to the driver who performs delivery. Therefore, the driver can deliver the package to the user according to the current situation.

  In addition, the information notification system of the present invention is connected via a network, a delivery company system used by a delivery company, a user system used by a user who receives package delivery by the delivery company, An information notification system comprising a service provider system for managing information exchanged between the home delivery company system and a user system, wherein the home delivery company system includes identification information indicating a package to be delivered; A delivery information database for registering in association with a driver system used by a driver who performs delivery, and sending the contact information to the service provider system together with a contact for accepting the return. A driver system registered in the information database in association with the identification information. The user system outputs identification information indicating the package to be delivered, current status information indicating the current status of the user, and permission information indicating permission to release the current status information, and the service providing business The person system receives the identification information, the current status information, and the permission information from the user system, and the input unit that receives the identification information and the contact information from the home delivery company system; When the input unit receives the identification information and the permission information from the user system, the storage unit stores the received identification information and the permission information in association with each other, and the input unit receives the identification information and the identification information from the home delivery company system. When the contact information is received, it is determined whether the received identification information is stored in the storage unit in association with the permission information. A determination unit, and a notification unit that notifies the contact information of the current status information only when the determination unit determines that the identification information received from the delivery company system is stored in association with the permission information; including.

  Further, the information notification method of the present invention includes a delivery company system used by a delivery company connected via a network, and a user system used by a user who receives delivery of luggage by the delivery company, An information notification method performed by an information notification system comprising a service provider system for managing information exchanged between the home delivery company system and a user system, wherein the home delivery company system includes a package to be delivered And a delivery information database that registers and associates identification information indicating a driver system used by a driver who performs home delivery, and the delivery company system, together with a contact for receiving the return of the identification information, the service provider system The contact information is associated with the identification information in the delivery information database. And the user system outputs the identification information, the current status information indicating the current status of the user, and the permission information indicating that the disclosure of the current status information is permitted, The service provider system receives the identification information, the current status information, and the permission information from the user system, and the service provider system receives the identification information and permission information received from the user system. And the service provider system accepts a contact address for returning the identification information and the current status information from the delivery company system, and the service provider system receives the delivery company. It is determined whether the identification information received from the system is stored in association with the permission information. Scan provider system only if the identification information received from said delivery carrier system is stored associated with the permission information, and notifies the current status information to the contact.

  According to the above-described invention, the delivery agent can deliver the package at a timing when the user can receive the package without the delivery company knowing information that does not need to be notified to the delivery company.

  It is preferable that the current status information indicates whether or not the user can receive a package.

  In addition, it is preferable that the current status information detects whether or not the user is waiting for contact.

  According to the present invention, the courier can deliver the package at a timing when the recipient can receive the package without the courier delivering the user information that need not be notified to the courier. .

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a block diagram showing a delivery support system according to an embodiment of the present invention.

  In FIG. 1, the delivery support system includes a user system 1, a service provider company system 2, and a home delivery company system 3. The user system 1, the service provider system 2, and the home delivery company system 3 can communicate with each other via a network (communication line) 100 such as the Internet.

  The user system 1 includes a user sensor 10, a user terminal 11, and a user telephone 12.

  The service provider system 2 includes an information management server 20 and a storage unit 21. The information management server 20 includes a communication unit 20a and a control unit 20b. The storage unit (presense DB) 21 includes a user information DB 21a and a provider information DB 21b.

  The delivery company system 3 includes a delivery management server 30, a package information DB 31, a driver information DB 32, and a driver system 4. The package information DB 31 and the driver information DB 32 are included in the delivery information DB 33. The driver system 4 includes a driver terminal 40, a driver sensor 41, and a driver telephone 42.

  The service provider system 2 is operated by a service provider. The service provider uses the service provider system 2 to provide an information management service and an information notification service.

  A user of the user system 1 is a user of an information management service provided by a service provider.

  When applying for the information management service, the user notifies the service provider of the telephone number of the user telephone 12. The user may notify the service provider of the telephone number of the user telephone 12 from the user terminal 11 when applying for the information management service.

  When the service provider accepts the telephone number of the user telephone 12, the service provider assigns a user ID to the user and also assigns a user sensor ID to the user sensor 10. The service provider notifies the user of the assigned user ID and user sensor ID. The service provider associates the user ID, the user sensor ID, and the telephone number of the user telephone 12 and stores them in the user information DB 21a.

  When the information management server 20 receives the telephone number of the user telephone 12 from the user terminal 11 at the time of accepting the application for the information management service, the user ID is given to the user and the user sensor 10 is given the user sensor. An ID is assigned, the assigned user ID and user sensor ID are notified to the user terminal 11, and the user ID, the user sensor ID and the telephone number of the user telephone 12 are associated with each other to obtain user information. You may store in DB21a.

  The user registers the user sensor ID notified from the service provider or the information management server 20 in the user sensor 10.

  Further, the user is a recipient of a package delivered from a delivery company that operates the delivery company system 3.

  The delivery company is a user of the information notification service provided by the service provider. A driver who is a user of the driver system 4 has an employment relationship with a delivery company, and is a driver in charge of transporting luggage to the user.

  When the delivery company receives a request to deliver the package to the user from the sender of the package, the delivery company completes a slip for identifying the package. The courier then sends the slip number (slip number), the sender's information (sender's name, address and phone number), and the user's (recipient) information (user's name, address and Phone number) is stored in the package information DB 31. The delivery management server 30 may store the slip number, the sender information, and the user (recipient) information in the package information DB 31 in association with each other.

  In addition, the sender of the package, the delivery company, or a delivery person such as a driver notifies the user of identification information (slip number in this embodiment) of the package. The home delivery company may notify the user terminal 11 of the slip number from the home delivery management server 30.

  The user uses the slip number (identification number), more specifically, the information management service provided by the service provider using the slip number and the user ID.

  The user sensor 10 detects whether or not the user sensor can receive a package (user presence = present information).

  The user sensor 10 is realized by, for example, a current status information notification application installed in the user terminal 11. The current status information notification application detects the current status information of the user based on the information set by the user as to whether or not the package can be received. The current status information notification application may detect the current status information of the user by monitoring the operation of a keyboard or mouse of a personal computer such as the user terminal 11.

  Note that the user sensor 10 may be a device that senses the current state information of the user by monitoring the opening / closing operation of the entrance.

  The user sensor 10 transmits to the information management server 20 the user sensor ID registered by the user and the current status information indicating whether or not the user can receive the package.

  When the information management server 20 receives the user sensor ID and the current status information from the user sensor 10, the information management server 20 stores the current status information in the user information DB 21a in association with the user sensor ID. Therefore, the user information DB 21a stores the user ID, the user sensor ID, the telephone number of the user telephone 12, and the current status information in association with each other.

  The user terminal 11 is an information processing apparatus that can be connected to the network 100 such as a personal computer or a mobile phone.

  When the user terminal 11 receives the slip number and permission information from the user and then receives an instruction to transmit the slip number and permission information to the information management server 20, the user terminal 11 receives the slip number and permission information from the information management server. 20 is transmitted. The permission information is information indicating that the detection result of the user sensor 11 is permitted.

  When the information management server 20 receives the slip number and the permission information from the user terminal 11, the information management server 20 associates the slip number and the permission information and stores them in the user information DB 21a.

  In the present embodiment, the user terminal 11 receives the slip number, permission information, and user ID from the user, and then transmits the slip number, permission information, and user ID to the information management server 20. Is received, the slip number, permission information, and user ID are transmitted to the information management server 20.

  When the information management server 20 receives the slip number, permission information, and user ID from the user terminal 11, the information management server 20 stores the slip number and permission information in the user information DB 21a in association with the user ID.

  The user information DB 21a stores the user ID, the user sensor ID, and the telephone number of the user telephone 12 in association with the user application when the user application is accepted. When the user sensor ID and current status information are received, the current status information is stored in association with the user sensor ID, and when the slip number, permission information, and user ID are received from the user terminal 11, the slip is received. The number and permission information are stored in association with the user ID.

  Therefore, the user information DB 21a stores the user ID, the user sensor ID, the telephone number of the user telephone 12, the current status information, the slip number, and the permission information in association with each other.

  FIG. 2 is an explanatory diagram showing an example of the user information DB 21a. In FIG. 2, the user information DB 21a stores a user ID 21a1, a user sensor ID 21a2, a telephone number 21a3 of the user telephone 12, a slip number 21a4, current status information 21a5, and permission information 21a6 in association with each other. .

  Returning to FIG. 1, the user terminal 11 also receives a slip number, a desired delivery date and a desired delivery time zone from the user, and then sends the slip number, desired delivery date and desired delivery time zone to the delivery management server. When an instruction to transmit to 30 is received, the slip number, desired delivery date and desired delivery time zone are transmitted to the delivery management server 30.

  Upon receipt of the slip number, desired delivery date and desired delivery time zone from the user terminal 11, the delivery management server 30 stores the desired delivery date and desired delivery time zone in the package information DB 31 in association with the slip number. .

  The package information DB 31 stores the slip number, the sender information, and the user (recipient) information in association with each other when the package is accepted, and the slip number, the desired delivery date from the user terminal 11. When the desired delivery time zone is received, the desired delivery date and the desired delivery time zone are stored in the package information DB 31 in association with the slip number.

  For this reason, the package information DB 31 stores the slip number, sender information, user (recipient) information, desired delivery date, and desired delivery time zone in association with each other. The package information DB 31 further stores a driver ID for identifying a driver who delivers a package with a slip number in association with the slip number.

  FIG. 3 is an explanatory diagram showing an example of the package information DB 31. In FIG. 3, the package information DB 31 stores a slip number 31a, sender information 31b, user (recipient) information 31c, desired delivery date 31d, desired delivery time zone 31e, and driver ID 31f in association with each other. To do.

  Returning to FIG. 1, the user telephone 12 is a telephone such as a fixed telephone, an IP telephone, or a mobile phone that can be contacted by the user. When the user terminal 11 has a telephone function, the user telephone 12 may be a telephone function that the user terminal 11 has.

  The delivery management server 30 manages package delivery information. The delivery management server 30 includes a communication unit (not shown) and a control unit (not shown) that communicate with the communication unit 20a via the network 100.

  The package information DB 31 is a package information management database (see FIG. 3).

  The driver information DB 32 is an information management database for the driver 4.

  FIG. 4 is an explanatory diagram showing an example of the driver information DB 32. In FIG. 4, the driver information DB 32 stores a driver ID 32a, a responsible area ID 32b, a driver sensor ID 32c, a telephone number 32d of the driver telephone 42, a mail address 32e of the driver terminal 40, and driving state information 32f indicating the driving state of the driver in association with each other. To do.

  Returning to FIG. 1, when the delivery management server 30 receives the slip number, the desired delivery date and the desired delivery time zone from the user terminal 11, the delivery desired server date and the desired delivery time zone are associated with the slip number and the package. The information is stored in the information DB 31 (see FIG. 3).

  Further, the delivery management server 30 refers to the package information DB 31 and the driver information DB 32 to transmit the slip number and contact information attached to the package addressed to the user to the information management server 20. The contact information is, for example, the telephone number of the driver in charge of the package, the mail address of the driver, or the address of the delivery management server 30.

  The delivery management server 30 transmits, for example, a business operator ID, a driver ID, a driver sensor ID, a slip number, a telephone number of the driver telephone 42, and a mail address of the driver terminal 40 to the information management server 20. .

  When the information management server 20 receives the business operator ID, the driver ID, the driver sensor ID, the slip number, the telephone number of the driver telephone 42, and the mail address of the driver terminal 40 from the delivery management server 30, Are associated and stored in the business operator information DB 21b.

  Further, the delivery management server 30 refers to the position information received from the driver sensor 41 and determines whether or not the vehicle body driven by the driver has approached the delivery destination (recipient's home).

  When the delivery management server 30 determines that the vehicle body driven by the driver has approached the delivery destination, the business operator ID, the driver ID, the driver sensor ID, the slip number, the telephone number of the driver telephone 42, and the driver terminal 40 Are sent to the information management server 20.

  The delivery management server 30 notifies the driver terminal 40 of the current status information of the user transmitted from the information management server 20 using e-mail or the like.

  The driver terminal 40 is a mobile terminal device that can be connected to the Internet, such as an in-vehicle device, a notebook personal computer, a PDA, or a mobile phone.

  The driver terminal 40 receives the current status information of the user.

  In addition, the driver terminal 40 transmits contact waiting information indicating that it is waiting for a contact from the user telephone 12 to the information management server 20 together with the driver ID.

  When the information management server 20 receives the contact waiting information and the driver ID from the driver terminal 40, the information management server 20 stores the contact waiting information in the operator information DB 21 in association with the driver ID.

  The driver sensor 41 senses the driving state of the driver and detects the current position.

  The driver sensor 41 is an operation state notification application installed in the driver terminal 40, for example. This driving state notification application senses the driving state of the driver based on, for example, information set by the driver and indicating whether the driver is driving.

  The driver sensor 41 may be a device that senses the driving state of the driver by monitoring the acceleration of the vehicle body or the opening / closing operation of the door.

  The driver sensor 41 transmits a driver sensor ID for identifying itself and driving state information indicating that the driver is in a non-driving state to the information management server 20.

  When the information management server 20 receives the driver sensor ID and the driving state information from the driver sensor 41, the information management server 20 stores the driving state information in the operator information DB 21 in association with the driver ID.

  For this reason, the provider information DB 21 has a provider ID, a driver ID, a driver sensor ID, a slip number, a telephone number of the driver telephone 42, a mail address of the driver terminal 40, driving state information, and waiting for communication. Stores information in association with it.

  FIG. 5 is an explanatory diagram showing an example of the provider information DB 21. In FIG. 5, the provider information DB 21 includes a provider ID 21b1, a driver ID 21b2, a driver sensor ID 21b3, a slip number 21b4, a telephone number 21b5 of the driver telephone 42, a mail address 21b6 of the driver terminal 40, and driving state information. 21b7 and contact waiting information 21b8 are stored in association with each other.

  Returning to FIG. 1, the driver sensor 41 also transmits to the delivery management server 30 the driver sensor ID and the position information (the current position of the driver sensor 41) of the vehicle body that the driver is driving.

  When the delivery management server 30 receives the position information and the driver sensor ID from the driver sensor 41, the delivery management server 30 refers to the driver information DB 32 and the package information DB 31 to determine whether the vehicle body driven by the driver has approached the delivery destination (recipient's home). Determine whether.

  The driver telephone 42 is a telephone device that allows the driver to receive contact during business hours. When the driver terminal 40 has a telephone function, the driver telephone 42 may have a telephone function that the driver terminal 40 has.

  The information management server 20 provides a service for notifying the delivery company (including the driver) of the current status information of the user.

The communication unit 20a is an example of an input unit and a notification unit. The control unit 20b controls the service provider system 2. The communication unit 20a receives the slip number and the permission information from the user terminal 11.

  When the communication unit 20a receives the slip number and the permission information from the user terminal 11, the control unit 20b stores the received slip number and the permission information in the user information DB 21a in association with each other.

  In this embodiment, the communication unit 20a receives a slip number, permission information, and a user ID from the user terminal 11. When the communication unit 20a receives the slip number, permission information, and user ID from the user terminal 11, the control unit 20b stores the slip number and permission information in the user information DB 21a in association with the user ID.

  Further, the communication unit 20a receives the slip number and the contact address from the terminal device (delivery management server 30 or driver terminal 40) of the delivery company.

  When the communication unit 20a receives the slip number and contact information from the terminal device of the delivery company, the control unit 20b determines whether the received slip number is associated with the permission information and stored in the user information DB 21a. To do.

  Only when it is determined that the slip number received from the terminal device of the delivery company is stored in association with the permission information, the control unit 20b notifies the current status information stored in association with the slip number. The communication part 20a is made to perform the process notified previously.

  The user information DB 21a is a database for managing user status information (see FIG. 2).

  The provider information DB 21b is a state information management database of the driver 4 (see FIG. 5).

  Next, an outline of the operation will be described.

  When the delivery company receives a request to deliver the package to the user from the sender of the package, the delivery company completes a slip for identifying the package. Subsequently, the delivery company notifies the user of the slip number (slip number). Note that the slip number may be notified to the user by a package sender or a delivery person such as a driver.

  The user inputs the notified slip number and permission information to the user terminal 11 and further inputs an instruction to transmit the slip number and permission information to the information management server 20.

  The user terminal 11 transmits the slip number and permission information to the information management server 20 in response to the user input.

  When the information management server 20 receives the slip number and the permission information from the user terminal 11, the information management server 20 associates the slip number and the permission information and stores them in the user information DB 21a.

  The courier or driver inputs the slip number and contact information attached to the package to be delivered to the user into the terminal device (delivery management server 30 or driver terminal 40) of the courier, and the slip number and An instruction to transmit the contact information to the information management server 20 is input.

  The terminal device of the delivery company transmits the slip number and contact information (for example, contact information of the driver) to the information management server 20 in response to the input of the delivery company or the driver.

  When receiving the slip number and the contact information of the driver from the terminal device of the delivery company, the information management server 20 determines whether or not the received slip number is associated with the permission information and stored in the user information DB 21a.

  Only when the information management server 20 determines that the slip number received from the terminal device of the delivery company is stored in association with the permission information, the information management server 20 stores the current status information stored in association with the slip number (utilization). Information indicating whether the person can receive the package (for example, information indicating whether the user is at home) is notified to the contact.

  Each time the information management server 20 determines that the slip number received from the terminal device of the delivery company is stored in association with the permission information, the information management server 20 may notify the contact information of the current status information, After determining that the slip number received from the terminal device of the delivery company is stored in association with the permission information, every time the detection result of the user sensor 10 is changed, the detection result is notified to the contact. Good.

  When it is confirmed by the notification that the user can receive the package, the driver delivers the package to the user.

  When the delivery of the package is completed, the delivery company inputs the slip number and the delivery completion to the delivery management server 30. When the slip number and the delivery completion are input, the delivery management server 30 transmits the slip number and the delivery completion to the information management server 20.

  When the delivery of the package is completed, the user may input the slip number and the delivery completion to the user terminal 11, and the user terminal 11 may transmit the slip number and the delivery completion to the information management server 20.

  When receiving the slip number and delivery completion, the information management server 20 deletes the received slip number and permission information associated with the slip number from the user information DB 21a. For this reason, disclosure of the detection result of the user sensor 10 is prohibited.

  Next, the operation will be described.

  FIG. 6 is a sequence diagram for explaining the operation of the delivery support system. The operation will be described below with reference to FIGS.

  First, in step A1, the user uses a service on the Internet (network 100) to establish a service alliance with the service provider from the user terminal 11 for use in the information management service. At this time, the user notifies the information management server 20 of the telephone number of the user telephone 12 from the user terminal 11.

  When the information management server 20 receives the telephone number of the user telephone 12 from the user terminal 11, the information management server 20 assigns a user ID to the user, assigns a user sensor ID to the user sensor 10, and the assigned user. The ID and the user sensor ID are notified to the user terminal 11, and the user ID, the user sensor ID and the telephone number of the user telephone 12 are associated with each other and stored in the user information DB 21a (see FIG. 2).

  The user registers the user sensor ID notified from the service provider or the information management server 20 in the user sensor 10.

  When the user sensor ID is registered in the user sensor 10, the user sensor 10 executes Step A2.

  In step A <b> 2, the user sensor 10 transmits the user sensor ID and current status information (detection result) indicating whether or not the user can receive the package to the information management server 20. Thereafter, whenever the current status information changes, the user sensor 10 transmits the current status information together with the user sensor ID to the information management server 20.

  When the information management server 20 receives the current status information of the user sensor 10 and the user sensor ID, the information management server 20 executes Step A3.

  In step A3, when the communication unit 20a receives the detection result of the user sensor 10, the control unit 20b stores the current status information in the user information DB 21a in association with the user sensor ID. Therefore, the user information DB 21a stores the user ID, the user sensor ID, the telephone number of the user telephone 12 and the current status information in association with each other (see FIG. 2).

  In Step A4, the home delivery company forms an alliance with the service provider for use of the information notification service.

  When the delivery company receives a request to deliver the package to the user from the sender of the package after steps A1 to A4 are completed, step A5 is executed.

  In step A5, the delivery company completes a slip for identifying the package. Subsequently, the delivery company associates the slip number (slip number), the sender information, and the user (recipient) information in the package information DB 31 (see FIG. 3). The delivery management server 30 may store the slip number, the sender information, and the user (recipient) information in the package information DB 31 in association with each other.

  In addition, the sender of the package, the delivery company, or a delivery person such as a driver notifies the user of identification information (slip number in this embodiment) of the package. The home delivery company may notify the user terminal 11 of the slip number from the home delivery management server 30.

  When the user accepts the slip number, step A6 is executed.

  In step A <b> 6, the user inputs the slip number and permission information to the user terminal 11, and further inputs an instruction to the input user terminal 11 to transmit the slip number and permission information to the information management server 20. The user terminal 11 transmits the slip number and permission information to the information management server 20 in response to the user input.

  In addition, permission information may show the time slot | zone (expiration date) which discloses the detection result of the user sensor 10, for example. In this case, the control unit 20b has a calendar function having date / time information indicating the current date / time.

  In the present embodiment, the user terminal 11 receives the slip number, permission information, and user ID from the user, and then transmits the slip number, permission information, and user ID to the information management server 20. When the instruction is accepted, the slip number, permission information, and user ID are transmitted to the information management server 20.

  When the communication unit 20a receives the slip number, permission information, and user ID from the user terminal 11, the control unit 20b stores the slip number and permission information in the user information DB 21a in association with the user ID. (See FIG. 2).

  On the other hand, the delivery management server 30 executes step A7 when step A5 ends.

  In step A7, the delivery management server 30 refers to the position information and driver sensor ID received from the driver sensor 41, the driver information DB 32, and the baggage information DB 31, and determines that the vehicle body driven by the driver is the delivery destination (recipient's home). ) Is determined at regular time intervals.

  Specifically, the delivery management server 30 compares the position information acquired from the driver sensor 41 with the recipient information (address) registered in the package information DB 31, and the vehicle is located near the user's home (latitude It is confirmed whether or not it is within a radius of about 10 to 20 km from the longitude.

  When it is confirmed that the vehicle is close to the user's address (the radius is about 10 to 20 km from the latitude and longitude) (step A8), the delivery management server 30 executes step A9.

  In step A9, the delivery management server 30 sends the slip number and contact information attached to the package addressed to the user to the information management server 20 in order to confirm whether or not the user can currently receive the package. Send. For example, the delivery management server 30 transmits the slip number, the address (contact address) of the delivery management server 30, the operator ID, the driver ID, and the driver sensor ID to the information management server 20.

  When the information management server 20 receives the slip number and the contact information (delivery management server 30) from the delivery management server 30, the information management server 20 executes Step A10.

  In step A10, when the communication unit 20a receives the slip number and contact information (delivery management server 30) from the delivery management server 30, the control unit 20b registers them in the business operator information DB 21b (see FIG. 5). Subsequently, the control unit 20b determines whether the accepted slip number is associated with the permission information and stored in the user information DB 21a.

  Only when it is determined that the slip number received from the terminal device of the delivery company is stored in association with the permission information, the control unit 20b notifies the current status information stored in association with the slip number. The communication unit 20a is caused to execute processing for notifying the destination (delivery management server 30). In the example shown in FIG. 6, the current status information indicates that the user can receive the package.

  When the permission information indicates a time zone in which the detection result of the user sensor 10 is disclosed, the control unit 20b stores the slip number received from the terminal device of the delivery company in association with the permission information, and Only when the current date and time is included in the time zone indicated by the permission information, the communication unit 20a is caused to execute processing for notifying the contact information of the current status information stored in association with the slip number.

  When the delivery management server 30 receives the current status information, the delivery management server 30 executes Step A11.

  In step A11, the delivery management server 30 notifies the driver terminal 40 that the user can receive the package using e-mail or the like.

  Upon receiving the notification, the driver executes Step A12. In step A12, the driver delivers the package to the user.

  When delivery of the parcel is completed, the courier is notified by the driver, and then executes step A13.

  In step A <b> 13, the delivery company inputs the slip number and delivery completion to the delivery management server 30. When the slip number and the delivery completion are input, the delivery management server 30 transmits the slip number and the delivery completion to the information management server 20.

  When the delivery of the package is completed, the user may input the slip number and the delivery completion to the user terminal 11, and the user terminal 11 may transmit the slip number and the delivery completion to the information management server 20.

  When the information management server 20 receives the slip number and delivery completion, the information management server 20 executes Step A14.

  In step A14, the control unit 20b deletes the slip number accepted by the communication unit 20a and the permission information associated with the slip number from the user information DB 21a. For this reason, disclosure of the detection result of the user sensor 10 is prohibited.

  Note that the delivery management server 30 may change the order of the processes of step A7 and step A9.

  FIG. 7 is a sequence diagram showing an operation when the order of the processing of step A7 and step A9 is changed. In FIG. 7, the same processes as those shown in FIG.

  According to the present embodiment, the following effects can be obtained.

  The first effect is that the recipient (user) is not bound by the delivery time.

  The reason is that the driver in charge delivers the package to the home after receiving a notification that the recipient can receive the package.

  The second effect is that, in the home delivery company, the take-out baggage when absent is reduced, so that customer service can be improved and differentiated from other companies.

  The reason is that since the driver's current status is notified to the driver in charge, it is possible to deliver the package during the day if the receiver returns home within the working hours of the driver in charge.

  The third effect is that when the service provider is an Internet service provider, it is possible to improve customer service and differentiate from other providers.

  The reason is that an Internet service provider will cooperate with a delivery company to provide this service to customers, leading to improved satisfaction of existing customers and the development of new customers. Further, by providing this service to the home delivery service provider, the Internet service service provider can secure a new income source.

  In particular, if technology such as VoIP or SIP that has begun to spread recently is used in this embodiment, the acquisition of sensor information and voice calls over the telephone can be managed on the same IP network. It becomes easy.

  Next, another embodiment will be described.

  The configuration of the other embodiments is the same as the configuration shown in FIG.

  FIG. 8 is a sequence diagram for explaining the operation of another embodiment. The operation of another embodiment will be described below with reference to FIG.

  First, Step A1 to Step A6 are executed, and then Step A9 is executed. In step A9, the telephone number of the driver telephone 42 is also used as the contact address.

  When step A6 is completed, the user executes step B1.

  In step B1, the user inputs contact waiting information (permission information) and slip number indicating that the driver is waiting for contact from the driver to the user terminal 11, and further manages the contact wait information and slip number by information management. An instruction to transmit to the server 20 is input to the user terminal 11. The user terminal 11 transmits the slip number and contact waiting information to the information management server 20 in response to the user input.

  In this case, the user terminal 11 detects whether or not the user is in a contact waiting state based on the contact waiting information input by the user. For this reason, contact waiting information becomes a detection result of the user terminal 11.

  When the information management server 20 receives the slip number and the contact waiting information, the information management server 20 executes Step B2.

  In step B2, when the communication unit 20a receives the slip number and contact waiting information, the control unit 20b stores the contact waiting information in the user information DB 21a in association with the slip number. Subsequently, the control unit 20b reads out the driver sensor ID associated with the accepted slip number with reference to the business operator information DB 21b. Subsequently, the control unit 20b acquires the output of the driver sensor 41 specified by the read driver sensor ID at regular time intervals.

  In step B3, when the driver sensor 41 detects that the driver is not driving, the information management server 20 executes step B4.

  In step B4, when the communication unit 20a receives information indicating that the driver is not driving from the driver sensor 41, the control unit 20b is associated with the driver sensor ID of the driver sensor from the provider information DB 21b. Read the slip number. Subsequently, the control unit 20b refers to the user information DB 21a and determines whether or not contact waiting information is associated with the read slip number.

  The control unit 20b reads the telephone number of the contact (driver phone 42) associated with the slip number in the business operator information DB 21b only when the waiting information is associated with the read slip number. Call the read phone number.

  When called, the driver telephone 42 executes step B5.

  In step B5, the driver telephone 42 is operated by the driver and responds to the call. When receiving a response from the driver telephone 42, the control unit 20b executes Step B6.

  In step B6, the control unit 20b notifies the driver telephone 42 that the user is waiting for contact, and then refers to the user information DB 21a to refer to the user telephone 12 associated with the slip number. The telephone number is read out and the telephone number read out is called.

  When the user telephone 12 is called, it executes step B7.

  In step B7, the user telephone 12 is operated by the user and responds to the call. When there is a response from the user telephone 12, the control unit 20b connects the user telephone 12 and the driver telephone 42.

  When the user telephone 12 and the driver telephone 42 are connected, step B8 is executed. In step B8, the driver and the user make a call using the user telephone 12 and the driver telephone 42.

  The information management server 20 can also perform the processing after step B4 when the user can receive the package.

  According to the present embodiment, when the user wants to contact the driver in charge, it is possible to connect the phone in accordance with the timing when both the driver in charge and the recipient can speak over the phone. This facilitates contact between the recipient and the driver in charge and enables rapid delivery. In addition, the driver in charge does not have to worry about receiving a call from the recipient while driving.

  According to each of the above embodiments, only when the slip number received from the terminal device of the delivery company is associated with the permission information and stored in the user information DB 21a, the control unit 20b displays the current state of the user as the contact information. Notify When the communication unit 20a receives the slip number and the permission information from the user terminal 11, the control unit 20b stores them in association with the user information DB 21a. For this reason, unless slip information and permission information are received from the user terminal 11, the current state of the user is not notified to the contact.

  Therefore, the courier can deliver the package at a timing when the user can receive the package without the courier delivering the information that is not required to be notified to the courier.

  Also, the delivery management server 30 or the driver terminal 40 can obtain the current status of the user only when the user permits the detection result of the detection unit to be disclosed. For this reason, the delivery management server 30 or the driver terminal 40 can support the delivery company to deliver the package in accordance with the timing when the package can be received by the user, while considering the privacy of the user.

  In each of the embodiments described above, the illustrated configuration is merely an example, and the present invention is not limited to the configuration.

It is the block diagram which showed the delivery assistance system of one Example of this invention. It is explanatory drawing which showed an example of user information DB21a. It is explanatory drawing which showed an example of package information DB31. It is explanatory drawing which showed an example of driver information DB32. It is explanatory drawing which showed an example of provider information DB21b. It is a sequence diagram for demonstrating an example of operation | movement of this delivery assistance system. It is a sequence diagram for demonstrating the other example of operation | movement of this delivery assistance system. It is a sequence diagram for demonstrating the further another example of operation | movement of this delivery assistance system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 User system 10 User sensor 11 User terminal 12 User telephone 2 Service provider company system 20 Information management server 20a Communication part 20b Control part 21 Storage part 21a User information DB
21b Business information DB
3 Delivery company system 30 Delivery management server 31 Package information DB
32 Driver information DB
33 Delivery Information DB
4 Driver System 40 Driver Terminal 41 Driver Sensor 42 Driver Telephone 100 Network 3 Mobile Phone Network

Claims (10)

A delivery company system used by a delivery company, a user system used by a user receiving package delivery by the delivery company, and a network connected to the delivery company system and the user system; A service provider system that manages information exchanged between
From the user system, the identification information indicating the package to be delivered, the current status information indicating the current status of the user, and the permission information indicating that the disclosure of the current status information is permitted are received from the courier service provider system. Is an input unit for receiving contact information when transferring the identification information and the current status information;
When the input unit receives the identification information and the permission information from the user system, a storage unit that stores the received identification information and permission information in association with each other;
A determination unit that determines whether or not the received identification information is stored in the storage unit in association with the permission information when the input unit receives the identification information and the contact information from the delivery company system; ,
A notification unit that notifies the contact information of the current status information only when the determination unit determines that the identification information received from the delivery company system is stored in association with the permission information. Provider business system. 2. Used by a delivery company connected via a network to the service provider system according to claim 1, which manages information output by a user system used by a user who receives a package delivered by the delivery company. A courier service system,
Provided with a delivery information database that registers the identification information indicating the package to be delivered and the driver system used by the driver who delivers the package,
A delivery company that sends the identification information together with the contact accepting the return to the service provider system as a driver system registered in the delivery information database in association with the identification information system. A delivery company system used by a delivery company connected via a network, a user system used by a user who receives delivery of luggage by the delivery company, the delivery company system, and a user system; An information notification system consisting of a service provider system that manages information exchanged between
The delivery company system includes a delivery information database that registers and registers identification information indicating a package to be delivered and a driver system used by a driver who performs delivery, and provides the service together with a contact for receiving the return of the identification information. Sending to the operator system, the contact information is performed as a driver system registered in the delivery information database in association with the identification information,
The user system outputs identification information indicating the package to be delivered, current status information indicating the current status of the user, and permission information indicating permission to release the current status information,
The service provider system receives the identification information, the current status information, and the permission information from the user system, and receives the identification information and the contact information from the home delivery company system. A storage unit for storing the received identification information and permission information in association with each other, and the input unit from the home delivery servicer system when the input unit receives the identification information and the permission information from the user system. When the identification information and the contact information are received, a determination unit that determines whether the received identification information is associated with the permission information and stored in the storage unit, and an identification received from the home delivery company system Only when the determination unit determines that information is stored in association with the permission information, the current status information is Information notification system that includes a notification unit, the to notify the serial contacts. The information notification system according to claim 3,
The current status information is an information notification system indicating whether or not the user can receive a package. The information notification system according to claim 3,
The current status information is an information notification system indicating whether or not the user is in a contact waiting state. A courier service system used by the courier service provider and a user system used by a user receiving package delivery by the courier service are connected via a network, and between the courier service system and the user system. A service providing method performed by a service provider system that manages information exchanged in
An accepting step of receiving identification information indicating a package to be delivered from the user system, current status information indicating the current status of the user, and permission information indicating permitting the disclosure of the current status information;
A storage step of storing the identification information and permission information received from the user system in association with each other;
An input step for receiving a contact address when returning the identification information and the current status information from the delivery company system;
A determination step of determining whether or not the identification information received from the delivery company system is stored in association with the permission information;
And a notification step of notifying the contact information of the current status information only when the identification information received from the delivery company system is stored in association with the permission information. The identification information indicating the package to be delivered connected to the service provider system according to claim 1, which manages information output by the user system used by the user who receives the package delivered by the delivery company. A delivery support method performed by a delivery company system used by a delivery company, comprising a delivery information database that registers and associates with a driver system used by a driver who delivers the delivery,
Home delivery support wherein sending the identification information together with a contact accepting the return to the service provider system is performed as a driver system registered in the delivery information database in association with the identification information. Method. A delivery company system used by a delivery company connected via a network, a user system used by a user who receives delivery of luggage by the delivery company, the delivery company system, and a user system; Information notification method performed by an information notification system comprising a service provider system that manages information exchanged between
The delivery company system includes a delivery information database for registering identification information indicating a package to be delivered and a driver system used by a driver who performs delivery,
The delivery company system registers that the contact information is associated with the identification information in the delivery information database that the identification information is sent to the service provider system together with a contact for accepting the return. As a driver system,
The user system outputs the identification information, current status information indicating the current status of the user, and permission information indicating permission to publish the current status information,
The service provider system receives the identification information, the current status information, and the permission information from the user system,
The service provider system stores the identification information and permission information received from the user system in association with each other,
The service provider system accepts a contact address when returning the identification information and the current status information from the delivery company system,
The service provider system determines whether the identification information received from the home delivery company system is stored in association with the permission information;
The information notification method, wherein the service provider system notifies the contact information of the current status information only when the identification information received from the delivery company system is stored in association with the permission information. The information notification method according to claim 8,
The current status information is an information notification method indicating whether or not the user can receive a package. The information notification method according to claim 8,
The current status information is an information notification method indicating whether or not the user is in a contact waiting state.

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