JP2006146532A - Article delivery system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To increase the sales of a store with article delivery service business by relieving the burden of the customers for paying charges for the delivery service. <P>SOLUTION: This article delivery system includes a means for setting a plurality of slave customers in association with one master customer; a means for determining whether or not ordered articles are ordered by any of the slave customers; a means for managing the ordered articles as one order by concentrating on the master customer with whom the slave customer is associated, if the articles are determined to be ordered by the slave customer; and a means for adding the charges for the delivery service to the one order for which the orders of at least one or more of the slave customers are concentrated on the master customer. This enables each of the customers to freely place orders to the store, and the charges for the delivery service are either assumed by the master customer or divided by the number of customers who placed the orders to allow each of the customers to pay less. Thus, the article delivery system that is inexpensive and convenient for customers is provided. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention accepts an order for a product from a customer by telephone or the like, delivers the product at a time desired by the customer, and at a convenience store that performs a delivery service business that receives a product price when delivering the product to the customer. It relates to the product delivery system used.

  In recent years, convenience stores have received delivery orders, such as receiving orders for products from customers over the phone, delivering the products at the customer's desired time, and receiving the product price when delivering the products to the customers. Yes. At this time, the convenience store charges the customer for a delivery service usage fee (delivery fee) and receives it together with the product price.

  In order to handle such delivery service business, the customer's customer code, name, address, etc. are registered in the product sales data processing device such as a POS terminal, and when the product order is accepted, the customer / product / delivery The time etc. are input to the POS terminal and the delivery operation is managed. When delivering a product, a receipt (delivery slip or the like) is printed at the POS terminal and pasted on the product, and then delivered to the customer.

  According to Patent Document 1, a motorcycle flight is started from a store nearest to a consumer, and the ordered product is received at a contracted store, delivered directly to the consumer, the completion of delivery is reported to the call center, and the price is settled. A system is disclosed in which a delivery fee is collected from a sales price.

JP 2003-150870 A

  By the way, the usage fee for the delivery service that is borne by the customer is incurred for each order. For this reason, for example, when there are separate orders such as lunch boxes for lunch from multiple customers in the same facility (company, hospital, nursing home, etc.), the delivery time is in time for lunch, so it is almost the same time. Thus, the delivery can be completed at once, but since the usage fee for the delivery service is generated for each customer, it is expensive for the customer. This puts a heavy burden on the customer and eliminates the willingness to place an order.

  On the other hand, it may be sufficient to order lunch boxes and the like on the customer side, but in this case, it is necessary to collectively manage orders on the customer side. Who will order what and how much will be charged for each item, the price will be kept at the time of order and managed, and after the item arrives, the item will be divided by customer and the usage fee will be prorated according to the number of people This makes the operation cumbersome, and this is also a major factor that eliminates the willingness of customers to place orders.

  In other words, it is easier to use the service if the burden of the customer's delivery service is reduced, so it is effective to collect orders, but if the customer manages the order, it becomes difficult for the customer to use it. .

  An object of the present invention is to reduce the burden of a customer's use of a delivery service and improve sales by a product delivery service business in a store.

  The merchandise delivery system of the present invention is a merchandise delivery system used in a delivery service business that accepts an order for a merchandise from a customer, delivers the merchandise, and receives a merchandise price when handing the merchandise to the customer. A means for associating and setting a plurality of child customers to the parent parent customer, a means for determining whether or not the ordered product that received the order is an order from the child customer, If the order is determined to be an order, the means for managing the ordered products as one order by consolidating with the parent customer with which the child customer is associated, the delivery service usage fee, and the order of at least one child customer Means for adding to one order aggregated to the parent customer.

  According to the present invention, the customer side only needs to order from the store side freely, and the usage fee of the delivery service is reduced by the parent customer taking the shoulder or being prorated according to the number of customers ordered, It is possible to provide an inexpensive and convenient product delivery system for customers. In addition, as a customer, it is a system in which the usage fee per person is cheaper if an order is made by a plurality of people, so that it is inevitably called on other customers in the same facility. As a result, the sales of the store that delivers the goods are improved. In addition, since a delivery slip is printed out for each product to be delivered, customer product distribution and management becomes easy.

  An embodiment of the present invention will be described with reference to FIGS. The product delivery system of the present embodiment is a delivery service business that accepts product orders from customers by telephone, etc., delivers the products at a time desired by the customer, and receives the product price when handing the product to the customer It is used in a convenience store that performs

[1. Overall configuration of product delivery system 1]
Here, FIG. 1 is a system configuration diagram schematically showing the overall configuration of the commodity delivery system 1. As shown in FIG. 1, a product delivery system 1 provided in each store such as a convenience store is roughly composed of a plurality of POS terminals 2, a graphic terminal 3 which is an ordering / information terminal, and these POS terminals. And a store computer 5 that connects the graphic terminal 3 and the graphic terminal 3 via a LAN (Local Area Network) 4. Hereinafter, the store computer 5, the POS terminal 2, and the graphic terminal 3 of the product delivery system 1 provided in each store will be described.

[1-1. Explanation of store computer 5]
First, the store computer 5 will be described. FIG. 2 is a block diagram showing an electrical connection of each part of the store computer 5. As shown in FIG. 2, the store computer 5 includes a central processing unit (CPU) 10 that is a main part of the computer and controls each part centrally. The CPU 10 is connected to a ROM (Read Only Memory) 11, which is a read-only memory that stores BIOS, and a RAM (Random Access Memory) 12 that stores various data in a rewritable manner via a bus 13.

  Further, the bus 13 has an HDD (Hard Disk Drive) 14 for storing various programs and the like, and a CD-ROM drive 16 for reading a CD (Compact Disc) -ROM 15 as a mechanism for reading computer software as a distributed program. And a communication control device 17 that controls communication between the store computer 5 and the LAN 4, an input device 18 such as a keyboard and a mouse, and a display device 19 such as a CRT (Cathode Ray Tube) and an LCD (Liquid Crystal Display). Not connected via I / O.

  The RAM 12 functions as a work area for the CPU 10 because it has a property of storing various data in a rewritable manner.

  A CD-ROM 15 shown in FIG. 2 is a storage medium and stores an OS (Operating System) and various programs. The CPU 10 reads the program stored in the CD-ROM 15 with the CD-ROM drive 16 and installs it in the HDD 14.

  As the storage medium, not only the CD-ROM 15 but also various types of media such as semiconductor memory such as various optical disks such as DVD, various magnetic disks such as various magneto-optical disks and flexible disks, and the like can be used. Alternatively, the program may be downloaded from the LAN 4 via the communication control device 17 and installed in the HDD 14. In this case, the storage device storing the program in the transmitting computer is also a storage medium of the present invention. Note that the program may operate on a predetermined OS (Operating System), and in that case, the OS may take over the execution of some of the various processes described later, It may be included as a part of a group of program files constituting the application software or OS.

  The CPU 10 that controls the operation of the entire system executes various processes based on a program loaded on the HDD 14 used as the main memory of the system.

  The HDD 14 stores an OS and application programs for operating the CPU 10, a customer master file F1, a parent master file F2, and the like. As shown in FIG. 3, the customer master file F1 stores information about customers for each customer. Specifically, the customer master file F1 stores member numbers, telephone numbers, names, addresses, aggregation destinations, and the like, which are identification information for identifying customers. Here, the aggregation destination is a customer (parent customer) associated with a plurality of customers (child customers) stored in the customer master file F1, and is stored in the parent master file F2 as shown in FIG. Yes. That is, in the store computer 5, a parent customer as a parent and a child customer as a child are set.

[1-2. Explanation of POS terminal 2]
Next, the POS terminal 2 will be described. FIG. 5 is an external perspective view schematically showing the POS terminal 2. As shown in FIG. 5, the POS terminal 2 is placed on the drawer 21. The POS terminal 2 includes a keyboard 22 on which various keys are gathered, a display 23 with a touch panel for displaying a menu screen for the cashier to execute a merchandise sales registration process, and a printer for printing and issuing delivery slips and receipts described later. 24, a magnetic card reader 25 for reading the magnetic card, and a control key 26 for switching the processing mode of the POS terminal 2 are provided. The POS terminal 2 is connected to a barcode scanner 27 for optically reading a product code attached to a product.

  Next, the electrical connection of each part provided in the POS terminal 2 will be described with reference to FIG. As shown in FIG. 6, the POS terminal 2 includes a microcomputer (hereinafter referred to as a microcomputer) 30 that functions as a control unit. The microcomputer 30 includes the drawer 21, the keyboard 22, the display 23 with a touch panel, Each part of the printer 24, magnetic card reader 25, control key 26, barcode scanner 27, and the like is driven and controlled via a bus line 31 and various control circuits (not shown). The microcomputer 30 includes a ROM 33 that is a storage medium that stores in advance fixed data such as a startup program and a RAM 34 that stores variable data in a rewritable manner via a bus line 31 to a CPU 32 that centrally controls each unit. It is configured by connecting.

  An HDD 35 is connected to the microcomputer 30 via a bus line 31. The HDD 35 includes a control program for operating the microcomputer 30, a product master file, a sales file for storing sales information related to sales registration, and the like. Stored.

  Further, a communication control device 36 is connected to the microcomputer 30 via a bus line 31 so that data can be transmitted / received to / from the store computer 5 and the graphic terminal 3 via the LAN 4.

  Here, among the functions that the control program stored in the HDD 35 incorporated in the POS terminal 2 causes the microcomputer 30 to execute, the processing operation related to the sale of the product will be briefly described. For example, when a product code attached to a product is read by the barcode scanner 27 or a key is input from the keyboard 22, the microcomputer 30 searches the product master file based on the read product code or the product code assigned to the key. Then, the product name and unit price corresponding to the corresponding product code are read out, product sales registration processing is performed based on the product code, product name, unit price, etc., and the registration by department, display on the display 23 with touch panel, and printer 24 Then, the receipt printout is performed, and the registered product sales registration data is accumulated in the sales file and transmitted to the store computer 5 at a predetermined timing.

  Further, the microcomputer 30 displays image information or the like indicating the position of the input key used for inputting predetermined information on the display of the display 23 with the touch panel, and the positional relationship between the image information and the coordinates of the touch panel of the display 23 with the touch panel. The display 23 with a touch panel is caused to function as an operation unit.

[1-3. Explanation about graphic terminal 3]
Next, the graphic terminal 3 will be described. The graphic terminal 3 has good portability and is carried and used by a store clerk who works away from the store computer 5 or the POS terminal 2. FIG. 7 is a plan view showing the graphic terminal 3. As shown in FIG. 7, on the front side of the graphic terminal 3, a display 41 with a touch panel in which predetermined information is displayed as a color image to the operator and a resistive touch panel is laminated on the surface is provided. ing.

  A keyboard 42 for receiving input of various information is provided on the front side of the graphic terminal 3 and on the right side as viewed from the operator.

  Next, the electrical connection of each part provided in the graphic terminal 3 will be described with reference to FIG. As shown in FIG. 8, the graphic terminal 3 incorporates a microcomputer (hereinafter referred to as a microcomputer) 43 that functions as a control means, and the microcomputer 43 includes a display 41 with a touch panel, a keyboard 42, and the like described above. Are controlled via the bus line 44 and various control circuits (not shown). The microcomputer 43 is capable of rewriting variable data with a ROM 46, which is a storage medium for preliminarily storing fixed data such as a control program for operating the microcomputer 43, via the bus line 44 to the CPU 45 that controls each part centrally. It is configured by connecting a RAM 47 to be stored.

  In addition, a communication control device 48 is connected to the microcomputer 43 via a bus line 44 so that data can be transmitted / received to / from the store computer 5 and the POS terminal 2 via the LAN 4.

  In accordance with the control program stored in the ROM 46, the microcomputer 43 displays image information indicating the position of the input key used for inputting predetermined information on the display of the display 41 with the touch panel. By synchronizing the positional relationship with the coordinates of the touch panel, the display 41 with the touch panel is caused to function as an operation unit.

[2. Accounting aggregation function for product delivery operations in the product delivery system 1]
A description will be given of the accounting function for product delivery business, which is a characteristic function among the functions exhibited by the product delivery system 1.

[2-1. Processing in graphic terminal 3]
Of the functions that the control program stored in the ROM 46 built in the graphic terminal 3 causes the microcomputer 43 to execute, the collective order processing that is a characteristic function of the graphic terminal 3 will be described. This aggregated order processing is executed according to the operation of the store clerk when each customer places an order to the store by telephone or the like.

  Here, FIG. 9 is an explanatory diagram showing screen transitions displayed on the graphic terminal 3 during the consolidated order processing. A screen P1 shown in FIG. 9 is a top page for executing the aggregate order processing. Here, when the “order” button in the screen P1 is clicked via the display 41 with the touch panel, the process proceeds to the next screen P2.

  A screen P2 shown in FIG. 9 is a member confirmation page. The operator uses the keyboard 42 to input the telephone number of the customer who has called the screen P2. When the customer's telephone number is input, the customer master file F1 of the store computer 5 is searched according to the input telephone number, and the member number, name, address, etc. are displayed on the screen P2. Here, when the “order input” button in the screen P2 is clicked via the display 41 with a touch panel, it is determined whether or not the customer who has made a call is a child customer. The determination as to whether or not the customer is a child customer is made based on whether or not the aggregation destination is registered in the customer master file F1 of the store computer 5. If the customer who made the call is a child customer, the process proceeds to the next screen P3. In addition, when the customer who made the call is not a child customer, since it is not different from the conventional processing, description thereof will be omitted.

  A screen P3 shown in FIG. 9 is a delivery date selection page. A calendar is displayed on the screen P3. The operator clicks a desired date on the calendar displayed on the screen P3 via the display 41 with a touch panel. Then, after clicking on a desired date on the calendar, clicking the “OK” button in the screen P3 via the display 41 with a touch panel proceeds to the next screen P4.

  A screen P4 shown in FIG. 9 is an aggregate customer selection page. The screen P4 displays a list of child customers that are aggregated in the parent customer associated with the customer who made the call (child customer). The operator clicks on a customer (child customer) who has made a call from among the sub-customers listed on the screen P4 via the display 41 with the touch panel, and then clicks an “order input” button on the screen P4. Is clicked via the display 41 with a touch panel, the process proceeds to the next screen P5.

  A screen P5 shown in FIG. 9 is an order input page. On the screen P5, the operator inputs the order contents of the customer who has called the screen P5 using the keyboard 42 or the like. When the input of the order details is completed, when the operator clicks the “end” button in the screen P5 via the display 41 with the touch panel, the process proceeds to the screen P4.

  When the order process is completed, the operator clicks the “Delivery” button in the screen P4 via the display 41 with the touch panel, and proceeds to the next screen P6.

  A screen P6 shown in FIG. 9 is a delivery time selection page. A list of delivery times is displayed on the screen P6. The operator clicks a desired time zone from the delivery time zones displayed on the screen P6 via the display 41 with the touch panel.

  Here, when there is a customer who orders other than the customer who calls (child customer) (a child customer who is aggregated to the same parent customer), from among the child customers listed on the screen P4. A customer (child customer) can be selected to repeat the order process as described above. When the order process is repeated in this way, the operator clicks the “continuous order” button in the screen P6 via the display 41 with the touch panel, and returns to the screen P4.

  When all the order processes are completed, the operator clicks the “determined transmission” button in the screen P6 via the display 41 with the touch panel, and proceeds to the next screen P7.

  A screen P7 shown in FIG. 9 is an order data transmission page. On the screen P7, a “Send” button for sending the order data to the store computer 5 is displayed. The operator can transmit the order data to the store computer 5 by clicking the “Send” button displayed on the screen P7 via the display 41 with the touch panel.

[2-2. Processing in store computer 5]
Of the functions that the program stored in the HDD 14 built in the store computer 5 causes the CPU 10 to execute, the aggregated order processing that is a characteristic function of the store computer 5 will be described. This collective order processing is executed when order data is received from the graphic terminal 3.

  When receiving the order data transmitted from the store computer 5, the CPU 10 of the store computer 5 assigns an order number to the received order data and then stores the order data in the HDD 14. FIG. 10 is a front view showing a display example of the order list for each aggregated customer. As shown in FIG. 10, the order number a is attached to the order list displayed on the display device 19 connected to the store computer 5, and the three child customers c associated with the parent customer b are listed. Each ordered item is displayed. Further, a subtotal amount is calculated for each child customer c, and a subtotal amount totaling the subtotal amounts of the three child customers c is also displayed. That is, if the ordered customer is a child customer, the accounting is aggregated to the associated parent customer. Also, as shown in FIG. 10, the delivery service usage fee is not generated for each customer, but the delivery service usage fee d is generated for the collected orders.

[2-3. Processing at POS terminal 2]
Of the functions that the control program stored in the HDD 35 built in the POS terminal 2 causes the microcomputer 30 to execute, the aggregated slip issuing process that is a characteristic function of the POS terminal 2 will be described. This aggregated slip issuance process is executed according to the operation of the store clerk when the store side performs delivery work.

  Here, FIG. 11 is an explanatory diagram showing screen transitions displayed on the POS terminal 2 during the aggregated slip issuing process. A screen P11 shown in FIG. 11 is a top page for executing the aggregated slip issuing process. Here, when the “delivery declaration” button in the screen P11 is clicked via the display 23 with the touch panel, the process proceeds to the next screen P12.

  A screen P12 illustrated in FIG. 11 is a job selection page. On the screen P12, a “issue slip” button for issuing a delivery slip, a “sales confirmation” button for depositing sales collected at the time of product delivery, and a “sales confirmation” button for confirming the delivery case of the day are displayed. The “Same-day delivery confirmation” button is displayed. When the operator clicks the “issue slip” button displayed on the screen P12 via the display 23 with the touch panel, the microcomputer 30 of the POS terminal 2 receives the order data from the store computer 5 and displays the screen P13. move on. The processing when the “confirm sales” button and the “confirm delivery on the day” button is operated is not different from the conventional one, and the description thereof is omitted.

  A screen P13 shown in FIG. 11 is an order data selection page. On the screen P13, a list of order numbers of the order data is displayed. Note that the order data of the aggregate customer is displayed in a different color. When the operator clicks a desired order number from the order number group displayed on the screen P13 via the display 23 with a touch panel, a POPUP screen as shown on the screen P14 is displayed on the POS terminal 2. Is done.

  In the POPUP screen of the screen P14 shown in FIG. 11, a button for selecting a delivery slip issuing mode for the order data of the selected order number is displayed. Specifically, there are an “issue with receipt” button that includes a receipt, and an “issue without receipt” button that does not include a receipt. Here, when one of the buttons is clicked via the display 23 with a touch panel, a delivery slip is printed and issued from the printer 24 of the POS terminal 2.

  Here, FIG. 12 is a plan view showing an example of a delivery slip to be issued. FIG. 12 shows a delivery slip issued when the “issue without receipt” button is operated. A receipt R1 shown in FIG. 12 (a) is a receipt for a parent customer, and the delivery service usage fee and the ordered products for each child customer are printed together. The product confirmation sheet R2 shown in FIG. 12 (b) is affixed to each customer's delivery, and the customer-ordered product is printed. The delivery service usage fee is printed on the parent customer's merchandise confirmation R2. A delivery note R3 shown in FIG. 12C is issued as a receipt for each customer. On the delivery note R3, as with the product confirmation note R2, an order product for each customer is printed. Further, the delivery service usage fee is printed on the invoice R3 of the parent customer.

  On the delivery slip (receipt R1) as described above, the ordered products for each customer are printed together, so the store clerk picks the merchandise based on the delivery slip (receipt R1), and then the customer Separately, the products are put together and a delivery slip (product confirmation document R2) is pasted. Thereafter, the store clerk delivers to the parent customer the products ordered by the child customer.

  After delivery of goods, the parent customer pays the price together with the delivery service usage fee. The child customer receives the merchandise and the delivery slip (invoice R3) from the parent customer and pays the parent customer for the price. The store clerk may visit each customer and receive a price for each customer.

  In this embodiment, the usage fee for the delivery service is added to the price of the parent customer. However, it is apportioned for each customer who placed an order and added to the product price of each customer. It may be printed on a slip.

  As described above, according to the delivery service in the product delivery system 1 of the present embodiment, the customer side may freely place an order with the store side, and the usage fee of the delivery service is assumed by the parent customer or on the order. Since it is apportioned by the number of customers and the cost is reduced, it is possible to provide an inexpensive and convenient product delivery system for the customer. In addition, as a customer, it is a system in which the usage fee per person is cheaper if an order is made by a plurality of people, so that it is inevitably called on other customers in the same facility. As a result, the sales of the store that delivers the goods are improved. In addition, since a delivery slip is printed out for each product to be delivered, customer product distribution and management becomes easy.

1 is a system configuration diagram schematically showing an overall configuration of a commodity delivery system according to an embodiment of the present invention. It is a block diagram which shows the electrical connection of each part of a store computer. It is a schematic diagram which shows the data structure of a customer master file. It is a schematic diagram which shows the data structure of a parent master file. It is an external appearance perspective view which shows a POS terminal schematically. It is a block diagram which shows the electrical connection of each part with which a POS terminal is equipped. It is a top view which shows a graphic terminal. It is a block diagram which shows the electrical connection of each part with which a graphic terminal is equipped. It is explanatory drawing which shows the screen transition displayed on a graphic terminal at the time of a consolidated order process. It is a front view which shows the example of a display of the order list according to aggregation customer. It is explanatory drawing which shows the screen transition displayed on a POS terminal in the integrated slip issuing process. It is a top view which shows an example of the delivery slip issued by printing.

Explanation of symbols

1 ... Product delivery system, R1, R2, R3 ... Delivery slip

Claims (4)

In the product delivery system used in the delivery service business, which accepts product orders from customers, delivers the products, and receives the product price when handing over the products to the customer,
A means for associating and setting a plurality of child customers to one parent customer;
Means for determining whether or not the ordered product received the order is an order from a child customer;
If it is determined that the order is from a child customer, a means for managing the ordered product as one order by consolidating the parent customer with the child customer,
Means for adding a delivery service usage fee to one order in which orders of at least one or more child customers are aggregated to the parent customer;
A product delivery system comprising: The total amount of the ordered product for each parent customer and child customer is the amount charged for each customer and printed on the delivery slip.
The product delivery system according to claim 1, wherein: Add the usage fee for the delivery service to the total amount for the order product of the parent customer to charge the parent customer and print it on the delivery slip.
The product delivery system according to claim 1 or 2, characterized by the above. The distribution service usage charge is apportioned by the number of customers who placed the order, and the delivery service usage fee apportioned to the total amount for each customer's ordered product is added to each customer's bill, and printed on the delivery slip.
The product delivery system according to claim 1 or 2, characterized by the above.

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