JP2005354562A - Internet telephone presence system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an Internet telephone service system by which group information is acquired when a plurality of managed terminals such as multi-line and main switchboard service are controlled and presence information of a representative user ID to be used as representative in the group information for controlling the plurality of terminals is managed. <P>SOLUTION: A presence server acquires the representative user ID used in service for controlling call termination to a plurality of user IDs using one user ID and the group information of the user ID to be controlled by the representative user ID from the Internet telephone system in the Internet telephone system. Then, the presence information of the user ID for controlling the plurality of terminals is controlled by providing the representative user ID with a pseudo transmitting means and a pseudo receiving means of a message and a means for integrating pieces of presence information of the plurality of user IDs and converting pieces of the presence information of the user IDs into the presence information of the representative user ID. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an internet telephone presence system in an internet telephone service system.

  In a telephone environment, there is a great benefit in making a successful call not only from the user's standpoint but also from the service provider's standpoint (see, for example, Patent Document 1). From this point of view, in the patent document shown on the left, not the “digital” concept like presence information indicating presence / absence of a user, for example, presence information or presence information, but “high”, “intermediate”, A technology is disclosed that provides availability information that is "graded" as "low" to subscriber terminals. Specifically, the change in the call state of the subscriber terminal is continuously monitored, and the subscriber terminal can access the interconnected availability system after a predetermined period from the change from the call to the call absence. .

  An example of another prior art recognized by the applicant is shown in FIG. 9 (not related to the literature known invention). This conventional Internet telephone service system includes an Internet telephone system 10, a presence system 11, and four subscriber terminals 120 to 123. The Internet telephone system 10 has an authorized user ID 13 for managing users who are permitted to use the Internet telephone service. The subscriber terminals 120 to 123 have user IDs 140 to 143 and are used by users with user IDs 140 to 143.

  The presence system 11 is a system that provides presence information to subscriber terminals 120 to 123 when a user uses an Internet telephone, and has user ID presence information 15 including presence information. The user ID presence information 15 includes presence information as “content”, presence information monitoring targets, and presence information monitoring targets.

  Hereinafter, the presence information is used as a broad concept including availability information without being limited to the above-mentioned “digital” concept. In addition, in the presence, states that occur in the user who uses the Internet telephone, such as “offline”, “online”, “busy”, “leave”, can be defined.

  The subscriber terminal 12n (n = 0 to 3) performs REGISTER (registration) on the Internet telephone system 10 using the assigned user ID 14n in order to shift to the service permission state of the Internet telephone system. . The Internet telephone system 10 confirms the permitted user ID 130 and permits REGISTER (register: registration) if the user ID 14n is a permitted user ID. Then, the subscriber terminal 12n notifies the presence system 11 that it has REGISTERd (registered) with the service.

  In response to this REGISTER (registration) notification, the presence system 11 performs SUBSCRIBE (subscription: subscription of status) to make the user ID 14n a subject of presence information monitoring, and starts monitoring presence information of the user ID 14n.

  In addition, the subscriber terminal 12n performs a SUBSCRIBE (subscription of status) of the user ID to the presence system 11 to be notified of presence information, that is, to be subject to presence information monitoring.

  Assume that the presence information monitoring target is a user ID 143 (subscriber terminal 123), and the presence information monitoring target is a user ID 140 (subscriber terminal 120). When the state of the subscriber terminal 123 is changed from online to off-run, the subscriber terminal 123 notifies the presence system 11 that the presence information has been changed to “offline” by NOTIFY (notification). The presence system 11 updates the presence information of the user ID 143 notified by NOTIFY (public notice), and the presence information of the user ID 143 is notified by NOTIFY (public notice) to the user ID 140 that monitors the presence information of the user ID 143. Make a notification.

  FIG. 10 shows details of the presence system 11. When the register receiving unit 1110 receives the REGISTER (registration) of the user ID 14n from the Internet telephone system 10, the register receiving unit 1110 expands the message and shifts the processing to the receiving unit 111. The reception unit 111 determines that transmission of SUBSCRIBE (status subscription) is necessary, and shifts the processing to the transmission unit 112. The transmission unit 112 registers the user ID 14n for monitoring presence information in the user ID presence information 15, and shifts the process to the subscribe transmission unit 1120. The subscribe transmission means 1120 generates and sends SUBSCRIBE (subscription of status).

  When receiving the SUBSCRIBE (subscription of status) of the user ID 14n from the subscriber terminal 12n, the subscribe receiving unit 1111 expands the message and shifts the processing to the receiving unit 111. The receiving means 111 registers the user ID 14n in the user ID presence information 15 with the transmission source of SUBSCRIBE (subscription of status) as the subject of presence information monitoring. Then, it determines that NOTIFY transmission is necessary, and shifts the processing to the transmission means 112. The transmission unit 112 reads the presence information of the presence information and shifts the processing to the notify transmission unit 1121. The notify transmission means 1121 generates and transmits NOTIFY (notification).

  When the NOTIFY receiving unit 1112 receives NOTIFY (notification) from the subscriber terminal 12n, it expands the message and shifts the processing to the receiving unit 111. The receiving unit 111 updates the presence information for the user ID 14n based on the presence information notified by NOTIFY (notification), determines that NOTIFY transmission is necessary, and shifts the processing to the transmitting unit 112. The transmission unit 112 reads the presence information and presence information monitoring target of the user ID 14n, and shifts the processing to the notify transmission unit 1121. The notify transmission means 1121 generates and transmits NOTIFY (public notice).

  Through the series of operations as described above, the presence information of the subscriber terminal 12n can be managed by the presence system 11, and the managed presence information can be notified to the subscriber terminal 12n.

Japanese Patent Laid-Open No. 2002-16696 (first to sixth pages, FIG. 2)

  However, since the above-described conventional technique is configured to manage and notify presence information for each subscriber terminal, when controlling a plurality of terminals constructed by the Internet telephone service system, for example, a multiline or a representative telephone service, etc. However, there is a first problem that there is no way to acquire group information for controlling a plurality of terminals.

  In addition, since SUBSCRIBE (status subscription) for monitoring presence information is issued only to existing terminals, presence information cannot be managed for user IDs of terminals that do not exist as subscribers. There is a problem.

  Accordingly, an object of the present invention is to provide an Internet telephone service system capable of acquiring group information when controlling a plurality of managed terminals such as a multiline or a representative telephone service.

  Another object of the present invention is to provide an Internet telephone service system capable of managing presence information of a representative user ID used as a representative in group information for controlling a plurality of terminals.

  The Internet telephone presence system of the present invention is notified by group information reference means (113 in FIG. 2) for referring to user ID group information managed by the Internet telephone system, and user ID group information managed by the Internet telephone system. And a group information change receiving means (114 in FIG. 2) for receiving the information, and operates to acquire group information for controlling a plurality of terminals managed by the Internet telephone system, that is, user ID group information. It is characterized by.

  Further, group presence control means (115 in FIG. 2) for managing and controlling the presence information of the representative user ID in accordance with the acquired user ID group information, and SUBSCRIBE () for the user ID controlled by the acquired user ID group information. Pseudo transmission means (116 in FIG. 2) for performing pseudo transmission of information subscription) and pseudo reception means (in FIG. 2) for performing pseudo reception of NOTIFY (disclosure) transmitted to the representative user ID of the acquired user ID group information. 117) for managing the presence information of the representative user ID and transmitting the presence information of the representative user ID to the subscriber terminal of the Internet telephone system.

  The first effect of the present invention is that when the presence system is provided with the group information reference means and the group information change receiving means, the Internet telephone system is used when controlling a plurality of managed terminals such as a multiline or a representative telephone service. The user ID group information possessed by can be acquired.

  Further, the second effect is that the presence system is provided with a pseudo transmission means and a pseudo reception means, and a pseudo message transmission process and a reception process are performed inside the system, so that a message is not received from the outside. Since processing equivalent to receiving a message can be generated, presence information of a user ID that does not exist as a user ID of a subscriber terminal, that is, a representative user ID, can be managed.

  The Internet telephone presence system of the present invention obtains representative user ID and user ID group information in an Internet telephone presence system that provides presence information indicating the state of a partner to a subscriber terminal when the user uses the Internet telephone system. Means for generating a representative user ID virtual terminal in accordance with the representative user ID in the presence system, means for aggregating presence information of the user ID group by the representative user ID virtual terminal and generating aggregate presence information, Means for notifying presence information, and enabling a service to control a user ID group constituted by a plurality of different user IDs by one representative user ID.

  Means for obtaining representative user ID and user ID group information includes means for referring to representative user ID and user ID group information held by the Internet telephone system, and representative user ID and user ID group from the Internet telephone system. Means for obtaining a notification of information, and means for retaining the obtained representative user ID and user ID group information.

  In addition, means for aggregating presence information of the user ID group by the representative user ID virtual terminal is configured to request notification of presence information of the user ID registered in the user ID group from the representative user ID virtual terminal to the presence system; Means for notifying the representative user ID virtual terminal of presence information of the user ID registered in the user ID group from the presence system, and aggregate presence as the user ID group of the presence information of the user ID registered in the user ID group Means for aggregating information.

  The means for aggregating the presence information of the user ID registered in the user ID group into the aggregated presence information as the user ID group loads a weight on the presence information of the user ID registered in the user ID group. Includes means for aggregation.

  Next, embodiments of the present invention will be described in detail with reference to the drawings.

  Referring to FIG. 1, the Internet telephone service system of the present invention comprises an Internet telephone system 100, a presence system 110, and four subscriber terminals 120-123. The Internet telephone system 100 includes an authorized user ID 130 for managing users permitted to use the Internet telephone service, and user ID group information 131 for providing a multi-terminal control service. The subscriber terminals 120 to 123 have user IDs 140 to 143 and are used by users with user IDs 140 to 143.

  Presence system 110 is a system for providing presence information to subscriber terminals 120 to 123 when a user uses an Internet telephone, and in particular, user ID presence information including presence information pseudo-monitoring target and group user ID information. 150. Presence system 110 acquires user ID group information 131 possessed by Internet telephone system 100 and manages presence information of user IDs that do not exist as user IDs 140 to 143 of subscriber terminals 120 to 123, that is, representative user IDs. Make it possible.

  FIG. 2 shows details of the presence system 110. Presence system 110 includes user ID presence information 150, register receiving means 1110, subscribe receiving means 1111, notify receiving means, receiving means 111, transmitting means 112, subscribe transmitting means 1120, notify transmitting means 1121, group. Information reference means 113, group information change reception means 114, group presence control means 115, pseudo transmission means 116, and pseudo reception means 117 are provided.

  When receiving the REGISTER (registration) of the user ID 14n from the Internet telephone system 100, the register receiving unit 1110 expands the REGISTER message and shifts the processing to the receiving unit 111.

  The subscribe receiving unit 1111 receives the SUBSCRIBE (subscription of status) notified from the subscriber terminal 12n, performs a SUBSCRIBE message expansion process, and shifts the process to the receiving unit 111.

  The notify receiving unit 1112 receives NOTIFY (disclosure) notified from the subscriber terminal 12n, expands the NOTIFY message, and shifts the processing to the receiving unit 111.

  The receiving unit 111 generates / updates presence information 150n, updates the presence information monitoring target 150n1, updates the presence information monitoring target 150n2, or updates the presence information for the user ID presence information 150 according to the information of the expanded message. The pseudo-monitoring target 150n3 is updated, and if the received message is not pseudo-SUBSCRIBE, the process proceeds to the transmission unit 112.

  The transmission means 112, in accordance with the information of the developed message, sends a transmission processing instruction to the subscribe transmission means 1120, a transmission processing instruction to the notify transmission means 1121, and a notify transmission means according to the presence information monitoring target 150n2. An instruction of the transmission process to 1121 or an instruction of the transmission process to the pseudo reception means 117 according to the presence information pseudo-monitoring target 150n3 is issued.

  The subscribe transmission unit 1120 transmits SUBSCRIBE (subscription of status) in accordance with the instruction from the transmission unit 112, and the notify transmission unit 1121 transmits NOTIFY (disclosure) in accordance with the instruction from the transmission unit 112.

  The group information reference unit 113 reads the user ID group information 131 managed by the Internet telephone system 100 and notifies the pseudo transmission unit 116 of the user ID group information.

  The group information change receiving unit 114 receives the change notification of the user ID group information 131 managed by the Internet telephone system 100, reads the user ID group information 131 from the received notification, and sends it to the pseudo transmission unit 116. The user ID group information 131 is notified.

  The group presence control means 115 reads the presence information 150n of the user ID according to the group user ID information 1510 of the representative user ID to be monitored, and aggregates the read presence information according to the weight of the presence information. Processing is performed to update the presence information 150n of the representative user ID. The “weight” of the presence information is synonymous with the above “grading” and is a concept representing the degree of availability.

  In accordance with the received user ID group information 131, the pseudo transmission means 116 generates / updates presence information 150n for the representative user ID of the user ID group information 131 for the user ID presence information 150, and the representative user ID is the sender. The presence group user ID information 1510 notifies the receiving means 111 of the pseudo SUBSCRIBE that is the destination.

  The pseudo reception unit 117 instructs the group presence control unit 115 for the representative user ID in accordance with the instruction from the transmission unit 112, and shifts the process to the transmission unit 112.

  FIG. 3 shows details of the user ID presence information 150. Referring to FIG. 3, user ID presence information 150 includes presence information 150n as “content”, presence information monitoring target 150n1, presence information monitoring target 150n2, presence information pseudo-monitoring target 150n3, and group user ID. It consists of information 151n. The presence information monitoring target 150n1 is specified by the user ID 150n1n, the presence information monitoring target 150n2 is specified by the user IDs 150n20 to 150n2n, the presence information pseudo-monitoring target 150n3 is specified by the user IDs 150n30 to 150n3n, and the group user ID information 151n is specified by the user IDs 151n0 to 151nn.

  Next, the operation of the present embodiment will be described in detail with reference to the flowcharts of FIGS. 2, 3 and 4 to 7.

  First, when the user ID group information 131 of the Internet telephone system 100 is acquired by the group information reference unit 113 or the group information change receiving unit 114, the user ID group information is notified to the pseudo transmission unit 116. (Step A1 in FIG. 4).

  The pseudo transmission means 116 generates / updates presence information 150n whose presence information monitoring target 150n1 is the representative user ID of the user ID group information 131 for the user ID presence information 150 (step A2). Furthermore, the pseudo transmission means 116 generates a pseudo SUBSCIRBE message with the representative user ID as the presence information monitoring target 150n2 and the user ID of the group user ID information 151n as the presence information monitoring target, and expands the message. Notification is made (step A3).

  The receiving unit 111 registers / updates the presence information monitoring target 150n1 as the representative user ID of the presence information monitoring target 150n3 of the user ID presence information 150n whose presence information monitoring target 150n1 is the presence information monitoring target according to the information of the developed message ( Step A4). Finally, the pseudo transmission means 116 reads the presence information in accordance with the user ID of the group user ID information 151n (step A5), and the group presence control means 115 registers / updates the presence information (step A6).

  Further, when SUBSCIRBE transmission is performed from the subscriber terminal to the representative user ID of the user ID group information, the information obtained by developing the SUBSCIRBE message is notified from the subscribe receiving means 1111 to the receiving means 111 (FIG. 5). Step B1). The receiving means 111 registers the user ID of the SUBSCIRBE transmission source subscriber terminal that transmitted the SUBSCIRBE to the presence information monitoring target 150n2 of the presence information 150n whose presence information monitoring target 150n1 is the representative user ID (step B2 ), The process is transferred to the transmission means 112.

  The transmission unit 112 instructs the notify transmission unit 1121 to notify the subscription source subscriber terminal of the presence information 150n whose presence information monitoring target 150n1 is the representative user ID (step B3).

  Next, when NOTIFY transmission is performed from the subscriber terminal, the notify receiving unit 1112 performs NOTIFY message expansion processing and notifies the receiving unit 111 (step C1 in FIG. 6). The receiving unit 111 updates the presence information 150n, which is the user ID of the NOTIFY transmission source subscriber terminal whose presence information monitoring target 150n1 is expanded, in accordance with the expanded message, and shifts the process to the transmission unit 112 (step C2).

  The transmission means 112 checks whether the presence information monitoring target 150n1 is registered in the presence information pseudo-monitoring terminal 150n3 of the presence information 150n that is the user ID of the NOTIFY transmission source subscriber terminal. The pseudo-reception means 117 is instructed so that the presence information monitoring target 150n1 notifies the presence information 150n that is the user ID of the NOTIFY transmission source subscriber terminal to the existing user ID 150n3n (step C3).

  The pseudo reception means 117 reads the presence information in accordance with the instructed user ID, that is, the user ID of the group user ID information 151n of the presence information 150n of the representative user ID (step C4), and the group presence control means 115 reads the presence information. Registration / update is performed (step C5). Then, the processing shifts from the pseudo reception means 117 to the transmission means 112.

  The transmission means 112 sends NOTIFY transmission means so as to notify the presence information monitoring terminal 150n2 of the presence information 150n whose presence information monitoring target 150n1 is the representative user ID and the presence information 150n whose presence information monitoring target 150n1 is the representative user ID. An instruction is issued to 1121 (step C6).

  Finally, presence information aggregation processing according to the weight of presence information by the group presence control means 115 will be described.

  The group presence control means 115 acquires the presence information 150n for each user ID according to the user ID 151nn of the group user ID information 151n of the presence information 150n (step D1). Furthermore, it is checked whether there is “online” with the highest weight in the acquired presence information (step D2). If “online” exists, presence information 150n is set to “online”. (Step D4). Furthermore, it is checked whether “busy” having the second highest weight in the acquired presence information exists (step D3). If “busy” exists, presence information 150n is “busy”. (Step D5). If “online” and “busy” do not exist, the presence information 150n is set to “offline” (step D6).

  Specifically, the presence system 110 can be mounted on a general general-purpose server device including a CPU, an HDD, and a memory. And as shown in FIG. 8, it is also possible to provide a plurality of general-purpose server devices 200, 210˜ and to place the presence system 110 in each of the general-purpose server devices 200, 210˜.

  Further, the aggregation processing based on the weight of the presence information can be independently controlled by the user without using the group presence control means 115.

The block diagram which shows the structural example of the internet telephone service system of this invention Detailed view of the presence system in the configuration example shown in FIG. Configuration diagram of user ID presence information in the present invention Flowchart when user ID group information 131 is acquired in the present invention Flowchart when SUBSCIRBE transmission is performed from the subscriber terminal to the representative user ID of the user ID group information in the present invention Flowchart when NOTIFY transmission is performed from a subscriber terminal in the present invention Flow chart showing presence information aggregation processing according to the weight of presence information by the group presence control means 115 of the present invention The block diagram which shows the other structural example of the internet telephone service system of this invention Block diagram showing the configuration of a conventional Internet telephone service system example Detailed view of the presence system in the configuration example shown in FIG.

Explanation of symbols

100 Internet phone system
110 Presence system
111 Receiving means
112 Transmission means
113 Group information reference means
114 Group information change reception means
115 Group presence control means
116 Pseudo transmission means
117 Pseudo reception means
120-123 subscriber terminals
130 Authorized user ID
131 User ID group information
140-143 User ID
150 User ID presence information
200, 210 General-purpose server device
1110 Register reception means
1111 Subscribing means
1112 Notify receiving means
1120 Subscribe transmission means
1121 Notification transmission means
150n presence information
151n User ID group presence information
150n1 Presence information monitoring target
150n2 Presence information monitoring target
150n3 Presence information to be simulated

Claims (4)

In an Internet telephone presence system that provides presence information indicating the state of a partner to a subscriber terminal when a user uses the Internet telephone system,
Means for obtaining information of the representative user ID and the user ID group;
Means for generating a representative user ID virtual terminal in accordance with the representative user ID in the presence system;
Means for aggregating presence information of the user ID group by the representative user ID virtual terminal to generate aggregate presence information;
An Internet telephone presence system comprising a means for notifying the aggregate presence information, and enabling a service for controlling a user ID group constituted by a plurality of different user IDs by one representative user ID. Means for obtaining information of the representative user ID and the user ID group includes:
Means for referring to the representative user ID and the user ID group information held by the Internet telephone system;
Means for obtaining a notification of the representative user ID and the user ID group information from the Internet telephone system;
2. The Internet telephone presence system according to claim 1, further comprising means for holding the acquired representative user ID and the user ID group information. Means for aggregating presence information of user ID groups by the representative user ID virtual terminal;
Means for requesting notification of presence information of a user ID registered in the user ID group from the representative user ID virtual terminal to a presence system;
Means for notifying presence information of a user ID registered in the user ID group from the presence system to the representative user ID virtual terminal;
The Internet telephone presence system according to claim 1, further comprising means for aggregating presence information of a user ID registered in the user ID group into aggregated presence information as the user ID group. Means for aggregating presence information of user IDs registered in the user ID group into aggregated presence information as a user ID group;
4. The Internet telephone presence system according to claim 3, further comprising means for loading and aggregating the presence information of the user ID registered in the user ID group with a weight.

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