JP2005284850A - Welfare service consultation apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To present detailed eligibility requirements for welfare services. <P>SOLUTION: A service identification part 105 matches basic information about a subject resident acquired from a welfare master storage part 101 against eligibility requirements of each welfare service in an eligibility requirements storage part 104 to identify unconditionally eligible welfare services, conditionally eligible welfare services, and currently enjoyed but ineligible services. A service display part 107 provides tabs of 'all', 'received', 'eligible', 'conditional' and 'ineligible', and displays welfare services depending on a selected tab mode. A tab of 'consultation history' is also provided to allow a view of the history of past consultations of the subject resident. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a welfare service consultation technology capable of giving appropriate advice to residents regarding welfare services provided by local governments to residents.

  In recent years, welfare services provided by local governments have been enriched and diversified. For this reason, it has become difficult to determine what kind of welfare service each individual resident can receive. Residents consult about welfare services at the consultation desk, but since the welfare services are diverse, such as health, long-term care insurance, welfare for persons with disabilities, welfare for the elderly, child welfare, and subsidies for medical expenses, consult in which department In many cases, the lack of advice on welfare services may occur. Even if a single window is used, it is difficult for the counselor to fully understand various welfare services, and it is expected that the advice will be routine.

  It is desired that the welfare services that residents can receive can be determined easily and reliably so that the residents can be advised.

  Patent documents related to the present invention include the following.

  Patent Document 1 and Patent Document 2 disclose that an external terminal is used to specify the type of business and content to be consulted, answer questions to be confronted, and advise welfare services that can be applied based on the answers. .

  Patent Document 3 discloses a system that proposes a welfare service that can be received by inputting predetermined information from an Internet information homepage.

Patent Document 4 discloses that a receiver management system for managing reception of welfare services and the like is linked to a resident information system so that changes in resident information are immediately reflected in service reception.
Japanese Patent Laid-Open No. 9-231266 JP 2000-11036 A JP 2001-282963 A JP 2002-133030 A

  The present invention has been made in view of the above circumstances, and an object thereof is to provide a welfare service consultation technology that can easily and reliably determine welfare services that residents can receive and give advice to the residents. .

  According to this invention, in order to achieve the above-mentioned object, the configuration as described in the claims is adopted. Here, prior to describing the invention in detail, supplementary explanations of the claims will be given.

  That is, according to one aspect of the present invention, in order to achieve the above-described object, the welfare service consultation apparatus stores: receiving condition storage means for storing each receiving condition of the welfare service; and stored in the receiving condition storage means. Basic information storage means for storing the basic information of the target inhabitants necessary to determine whether the target inhabitants can receive welfare services with reference to the receiving conditions, and stored in the receiving condition storage means A welfare service that can be received unconditionally by the target inhabitants, and a welfare service that can be received by the target inhabitants under a predetermined condition, by comparing the receiving conditions with the basic information stored in the basic information storage means Welfare service specifying means for specifying the welfare service; the welfare service specified by the welfare service specifying means, which can be actually received by the target inhabitants, and the fortune that can be received by the target inhabitants under predetermined conditions And a service, and to provide a welfare service display means for displaying distinguished.

  In this configuration, not only the welfare services that can be actually received, but also the services that can be received with conditions are displayed, so that it is possible to deal with consultation in detail. Since the basic information for determining whether or not it can be received is held, the determination can be made reliably.

  Moreover, you may identify and display the welfare service which the said target inhabitants have received while having lost the eligibility.

  Further, some of the basic information of the target inhabitants may not be displayed when not specified, and may be designed so that a predetermined qualification is required to display this.

  Basic information may be updated in cooperation with the resident information system and all related systems.

  Basic information may be appropriately acquired from the resident information system and all related systems each time a condition is determined.

  The operator may input basic information and present a welfare service accordingly.

  According to another aspect of the present invention, the welfare service consultation device includes: a receiving condition storage means for storing each receiving condition of the welfare service; and referring to the receiving condition stored in the receiving condition storage means. Basic information input means for receiving basic information of the target inhabitants necessary for determining whether the target inhabitants can receive welfare services from the operator; receiving conditions stored in the receiving condition storage means; The basic information received by the basic information input means is collated, the welfare service that the target inhabitants can receive unconditionally on the premise of the basic information received from the operator, and the basic information received from the operator. A welfare service specifying means for specifying a welfare service that can be received by the target inhabitants under predetermined conditions as a premise; and the welfare service specifying means specified by the welfare service specifying means, A welfare service that can be received unconditionally by the target inhabitants based on the basic information received from the author, and a welfare service that can be received by the target inhabitants under the prescribed conditions on the basis of the basic information received from the above operators. Welfare service display means for displaying separately is provided.

  In this configuration, on the premise of the information input by the operator, not only welfare services that can be received unconditionally but also services that can be received with conditions are displayed, so it is possible to deal with consultations in detail.

  The present invention can be realized not only as an apparatus or a system but also as a method. Of course, a part of the invention can be configured as software. Of course, software products used to cause a computer to execute such software are also included in the technical scope of the present invention.

  These and other aspects of the invention are set forth in the appended claims and will be described in detail below with reference to examples.

  According to the present invention, it is possible to easily and reliably determine the welfare services that can be received by the inhabitants and give advice to the inhabitants.

  Examples of the present invention will be described below.

  FIG. 1 shows a welfare management system 10 and related systems of the present invention as a whole. In this figure, a welfare management system 10, a resident information system 20, a tax-related system 30, and a client terminal 40 are connected to a communication network 50. ing.

  The welfare management system 10 manages various information for providing welfare services. The welfare management system 10 manages the details and conditions of welfare services provided by the local government, the current status of welfare services received by each resident. ing. In connection with this invention, it is possible to perform consultation services for welfare services, but various other welfare services can be performed. Of course, the welfare management system 10 may be configured separately from a welfare service consultation service server and other servers.

  The resident information system 20 is for performing resident records and the like, and resident record information and the like are held in the resident information master storage unit 201.

  The tax-related system 30 manages tax-related operations such as resident tax, corporate resident tax, and property tax. Income, resident tax, property tax, and the like are stored and managed in the tax-related master storage unit 301.

  In addition, various systems can be provided in conjunction with the local government's business, but this is not described here. Of course, the resident information system 20 and the tax-related system 30 have different detailed configurations depending on the local government.

  The client terminal 40 is a terminal that uses the welfare management system 10, and a counselor or a consultant supplies various commands and information to the welfare management system 10 using the client terminal 40. Although only one client terminal 40 is shown, a plurality of client terminals 40 are usually received. The client terminal 40 may be connected to the welfare management system 10 via a LAN, or may be connected to the welfare management system 10 via the Internet or the like. The service provided may differ depending on which site is accessed. For example, when a resident accesses from home or the like via the Internet, only the navigation service shown in FIG.

  The welfare management system 10 is a related part of the present invention, and is represented by a functional block. The welfare management storage unit 101, the target resident identification unit 102, the search unit 103, the receipt condition storage unit 104, the service identification unit 105, and basic information input Unit 106, service display unit 107, linkage unit 108, and the like. Note that the functional blocks described above are portions related to welfare service consultation, and other portions are omitted in the figure.

  The welfare master storage unit 101 holds basic information of each inhabitant necessary for providing welfare services. For example, the address, date of birth, gender, income, current status of receiving welfare services are recorded. Has been. Of these, the address, income, etc. can be obtained and updated from the resident information system 20 and the tax related system 30 via the linkage unit 108.

  The target inhabitant specifying unit 102 specifies inhabitants to be consulted. Resident identification can typically be identified using a resident number. The basic information (age, income, etc.) of the corresponding resident can be extracted from the welfare master storage unit 101 using the resident number. In this example, the target inhabitants can be specified using the search unit 103. For example, as shown in FIG. 2, the target residents can be narrowed down by inputting a search condition such as a name. The residents can be uniquely identified by using the residents number and pension number. The search result is, for example, a list display as shown in FIG. 3, and the desired inhabitant is specified by selecting one desired entry from the list.

  The receipt condition storage unit 104 stores each condition of the welfare service.

  The service specifying unit 105 matches the basic information of the target inhabitants acquired from the welfare master storage unit 101 with the receiving conditions of each welfare service in the receiving condition storage unit 104, and (1) a welfare service that can be received unconditionally, (2) Welfare services that can be received under predetermined conditions, (3) Identify services that are currently received but have lost qualifications.

  The welfare services that can be received unconditionally are those in which the basic information of the target inhabitants meets all the conditions for welfare services, and can be received if requested.

  The welfare service that can be received under a predetermined condition is a welfare service that can be received on condition that a predetermined service, for example, acquisition of care certification is obtained. Predetermined conditions are set in the system in advance. For example, a condition that can be easily satisfied by authorization or application can be set as the predetermined condition. When the number of unsatisfied conditions is less than a predetermined number, the condition may be set as the predetermined condition.

  Services that have lost their qualification can be identified by matching the current status of receiving with welfare services that cannot be received.

  The service display unit 107 (1) a welfare service that can be received unconditionally, (2) a welfare service that can be received under predetermined conditions, and (3) a current welfare service that has been lost Display by service. For example, as shown in FIG. 4, “all cases” (all welfare services), “receiving” (welfare services that are supposed to be received on the welfare master), “receivable” (whatever the conditions are Welfare services that can be received without any), "possible conditions" (welfare services that can be received under the prescribed conditions), "disqualification" (welfare services that are currently received but are not originally acceptable) The welfare service is displayed according to the mode of the selected tab. In the display example of FIG. 4, “all cases” is selected and all welfare services are displayed.

  In addition, a tab for “consultation history” is also provided so that past consultation history can be browsed by performing for the target inhabitants. By referring to this history, it becomes easy to understand the points of consultation content of the residents.

  In this embodiment, for example, a search screen as shown in FIG. 2 is used to search for residents who are in consultation, identify the residents from the list of search results in FIG. ) Welfare services that can be received unconditionally, (2) Welfare services that can be received under specified conditions, (3) Consultation of welfare services from various viewpoints by identifying services that are currently being received but have lost qualifications Can be hesitant.

  We can propose not only welfare services that can be received but also welfare services that can be received if certain conditions are met. , I can advise how I can receive it, and can respond to consultations in detail.

  Further, in this embodiment, since the actual data of the residents is obtained from the residents information system 20 and the tax related system 30 and is used to determine whether or not the welfare service can be used, an accurate determination can be made. , It is not necessary to make inquiries to other departments or consult with other departments, and it is convenient for both the consulting residents and the person in charge of consultation.

  Note that displaying other system information as it is is often not desirable for security or to reduce the psychological burden on the consultant. For example, it may be preferable not to display income and family structure as they are. In this embodiment, some of the basic information, such as income, is not displayed unless the “display other information” button is operated. Further, the “display other information” button may not be displayed even when operated by a person who does not have viewing qualifications. If a person who does not qualify to view information such as income is logged in, the “display other information” button may not be displayed.

  The present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the spirit of the invention. For example, in the above-described example, the predetermined condition is set by the system. However, the operator may set the predetermined condition individually by presenting a setting screen as shown in FIG. In the example of FIG. 5, the type of condition, for example, related to nursing care certification may be specified, or the maximum number of conditions may be specified. For example, the maximum number is initially set to zero so that welfare services that can be received under a predetermined condition are not substantially displayed, and when there are few services that can be received unconditionally, the maximum number of the predetermined condition is set to, for example, As 2, the number of unsatisfied conditions may be up to 2 welfare services.

  In addition, as shown in FIG. 6, navigation may be performed based on input from a consultant, instead of acquiring actual basic information of the target inhabitants from the welfare master. A counselor or counselor can input necessary items using the user interface of FIG. 6 and present welfare services in the same manner as shown in FIG.

  Further, in the example of FIG. 4, the types of welfare services are shown without being divided, but it is also possible to further specify the types of received services, for example, available facilities, daily goods to be assisted, and the like. For example, a detailed classification may be selected by further clicking the selected tab in FIG. In this way, it is possible to immediately know information on the facilities used and the daily commodities that can be used.

It is a figure which shows the Example of this invention as a whole. It is a figure explaining the example of the search screen of a resident in the above-mentioned Example. It is a figure explaining the example of the search result of the resident in the above-mentioned Example. It is a figure explaining the example of the screen which shows the list of the welfare service in the said Example. It is a figure explaining the modification of the above-mentioned Example. It is a figure explaining the other modification of the above-mentioned Example.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Welfare management system 20 Resident information system 30 Tax related system 40 Client terminal 50 Communication network 101 Welfare master memory | storage part 102 Target inhabitant specific part 103 Search part 104 Receiving condition memory | storage part 105 Service specific part 106 Basic information input part 107 Service display part 108 Cooperation unit 201 Resident information master storage unit 301 Tax-related master storage unit

Claims (7)

Receiving condition storage means for storing each receiving condition of the welfare service;
Basic information storage means for storing basic information of the target inhabitants necessary for determining whether the target inhabitants can receive welfare services with reference to the receiving conditions stored in the receiving condition storage means;
A welfare service that can be received unconditionally by the target residents by comparing the receiving conditions stored in the receiving condition storage means with the basic information stored in the basic information storage means, Welfare service identification means for identifying welfare services that residents can receive,
Having welfare service display means for distinguishing and displaying the welfare service that can be actually received by the target inhabitants specified by the welfare service specifying means and the welfare services that can be received by the target inhabitants under a predetermined condition. Specialized welfare service consultation device.   The welfare service specifying means identifies a welfare service that is received while the target inhabitant has lost the eligibility, and the welfare service display means is received while the target inhabitant has lost the eligibility. The welfare service consultation device according to claim 1, wherein the welfare service is displayed separately from a welfare service that can be received unconditionally by the target inhabitants and a welfare service that can be received by the target inhabitants under predetermined conditions.   The welfare service consultation apparatus according to claim 1 or 2, wherein a part of the basic information of the target inhabitants is not displayed when not designated.   The welfare service consultation apparatus according to claim 3, wherein qualification authentication is performed when displaying the basic information of the target inhabitants that is not displayed when not designated.   Basic information input means for receiving basic information input by an operator is further provided, wherein the welfare service specifying means includes basic information received by the basic information input means and receiving conditions stored in the receiving condition storage means. Based on the basic information input by the operator, the welfare service that the target inhabitant can receive unconditionally, and the basic information input by the operator, the target inhabitant receives the specified information. The welfare service display means identifies the welfare service that can be received unconditionally by the target inhabitants and the basic information input by the operator, based on the basic information input by the operator. The welfare service consultation apparatus according to claim 1, 2, 3 or 4, wherein, as a premise, the welfare service that can be received by the target inhabitants under a predetermined condition is distinguished and displayed. Receiving condition storage means for storing each receiving condition of the welfare service;
Basic information input for receiving the basic information of the target inhabitants necessary for determining whether the target inhabitants can receive the welfare service with reference to the receiving conditions stored in the receiving condition storage means from the operator Means,
By comparing the receiving conditions stored in the receiving condition storage means with the basic information received by the basic information input means, the target inhabitants can receive unconditionally on the basis of the basic information received from the operator. A welfare service specifying means for specifying a welfare service and a welfare service that can be received by the target inhabitants under predetermined conditions on the basis of the basic information received from the operator;
The welfare service specified by the welfare service specifying means, which can be received unconditionally by the target inhabitants on the basis of the basic information received from the operator, and the predetermined conditions on the basis of the basic information received from the operator A welfare service consultation device characterized by having welfare service display means for distinguishing and displaying welfare services that can be received by the target inhabitants. In the welfare service consultation device that operates in conjunction with the resident-related system and tax-related system,
Receiving condition storage means for storing each receiving condition of the welfare service;
Basic information storage means for storing basic information of the target inhabitants necessary for determining whether the target inhabitants can receive welfare services with reference to the receiving conditions stored in the receiving condition storage means;
A welfare service that can be received unconditionally by the target residents by comparing the receiving conditions stored in the receiving condition storage means with the basic information stored in the basic information storage means, Welfare service identification means for identifying welfare services that residents can receive,
Welfare service display means for distinguishing and displaying the welfare service that can be received by the target inhabitants and the welfare service that can be received by the target inhabitants under a predetermined condition, identified by the welfare service specifying means;
A welfare service consultation apparatus, characterized by comprising means for reflecting updates of information on the resident-related system and tax-related system in the basic information stored in the basic information storage means.

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