JP2005173756A - Business operation management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow management of proper business operation according to a business operation manual only reading the business operation manual for reducing cost and time required for training and to properly manage individual work contents even if there are a great number of employees and the like. <P>SOLUTION: This business operation management system is provided with the business operation manual including a business operation flow and 5W1H items, a server to which a database 15 storing a file for inputting an operation result of the 5W1H items is connected, a display means displaying the business operation manual, and a terminal having an input means for input to the file. The business operation manual is constructed hierarchically according to the respective commodities. When a commodity code is designated, the business operation flow in the uppermost layer at least in the business operation manual is displayed in the display means of the terminal. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a business operation system.

Conventionally, in an organization such as a company that operates various businesses, a business manual that describes procedures, methods, etc. for operating the business is digitized and can be browsed by operating a computer terminal. A large number of employees belonging to the company can share one business manual (for example, see Patent Document 1). Thereby, for example, a business manual is stored in a storage means such as a server, and each employee etc. operates a computer terminal such as a personal computer via a network such as an intranet or the Internet to access the server. You can browse the latest business manuals from any remote location.
JP-A-4-182856

  However, in the above-described conventional system, since the business manual is only in a state where it can be browsed from the computer terminal, it has not been possible for employees or the like to appropriately operate the business in accordance with the business manual. In general, the operations performed by companies are wide-ranging and complicated, so the procedures and methods for operating the operations described in the operation manual are also diverse. Since it is complicated, it is difficult to understand by just reading. For this reason, employees or the like simply cannot view the business manual and operate properly according to the business manual. In this case, the business of a company or the like is not performed smoothly, and the quality of products and services provided to customers is degraded.

  Therefore, companies conduct training for employees, etc., and have them understand the procedures and methods described in the business manual. However, the cost and time for training are enormous, The cost to bear increases.

  In general, when employees become accustomed to work, they tend to operate their work according to their own changed procedures and methods without observing the procedures and methods described in the work manual. In this case, the business of the company, etc. is not operated smoothly as a whole, and the quality of the products and services provided to the customer will deteriorate, but if the number of employees etc. It was difficult to manage properly, and it was not possible to grasp who operated how.

  Furthermore, in recent years, changes in customer needs, social environment, etc. are remarkable, so procedures and methods for operating business are frequently changed. Along with this, the business manual is frequently changed, but as mentioned above, employees cannot operate properly in accordance with the business manual simply by browsing the business manual. Need to be implemented. Therefore, it is necessary to carry out the training frequently, and the cost to be borne by the company becomes high.

  Furthermore, even if a new employee is trained, it takes time to get used to the work, so it takes time for the business of the company to be smoothly operated. On the other hand, since old employees take time to get used to the changed work, if the work contents are changed, it takes time until the work is smoothly operated.

  In addition, regarding business management policies such as which business should be prioritized, that is, how to determine business management priorities, even for old employees, etc. You may not have a grasp. Even if there are a large number of employees, etc., it is necessary for each person to manage the business in accordance with the business management policy of the company.

  Furthermore, when the amount of work in a company or the like is large, it is difficult to appropriately manage the progress status of each work, and it is difficult to grasp which work is progressing to what extent. And the expense and time which it takes to manage the progress of all the work becomes enormous, and the cost which a company bears becomes high.

  Furthermore, in general, when employees become accustomed to work, they tend to operate the business without considering the essence of the work, and if a problem occurs, it becomes impossible to deal with it appropriately.

  Furthermore, various know-hows are necessary to smoothly operate the business, but the conventional business manual does not describe the know-how acquired in the process of operating the business. For this reason, it was not possible to share the know-how necessary for operating the business by all employees.

  Furthermore, when the scale of a company or the like is large or when it is necessary to operate a business in a wide area, the various problems described above become more serious.

  The present invention solves the problems in the conventional system, can operate the business appropriately according to the business manual simply by browsing the business manual, and can reduce the cost and time for training. Yes, even if there are a large number of employees, etc., it is possible to appropriately manage the work contents of each person, and even if the procedures and methods for operating the work are changed frequently, there is no need to conduct training , Can shorten the time to get used to the business, and even if there are many employees etc., each one can manage the business according to the business management policy of the company, etc., and manage the progress of the business Employees can always think about the essence of the business, share know-how acquired in the process of operating the business, and the size of the company is large or spreads over a wide area Business An object of the present invention is to provide the business operations for the system that can smoothly run the business even if you operate.

  In the business operation system of the present invention, a business manual having a business flow and 5W1H items, a server to which a database storing a file to which the implementation result of the 5W1H items is input, and the business manual are stored. A display means for displaying and a terminal provided with an input means for inputting to the file, and the business manual is configured in a hierarchical manner for each product, and a business corresponding to a product code is designated. The business flow of at least the highest hierarchy of the manual is displayed on the display means of the terminal.

  In another business operation system of the present invention, the display means of the terminal further displays an input field corresponding to the item of 5W1H of the business manual, and the execution result input in the input field is stored in the file. Entered.

  In still another business operation system of the present invention, the database further stores a business progress table including a business flow for each transaction, and corresponds to the business progress table displayed on the display means of the terminal. When a business content item in the business flow of a transaction is selected, an input column for the execution result of the business content item is displayed.

  In still another business operation system of the present invention, the business progress table further indicates a business operation priority.

  In still another business operation system of the present invention, the work progress table is configured for each person in charge of work, and the execution result input in the input field is reflected in the work progress table of the next person in charge. The

  In still another business operation system according to the present invention, the server compares the content of the business manual with an implementation result input to the file, and the implementation result is different from the content of the business manual ( When it is separated, a notification that it is separated is displayed on the display means of the terminal.

  Still another business operation system of the present invention includes a server connected to a database for storing a business progress table including a business flow for each transaction, a display unit for displaying the business progress table, and an input unit. When a business content item in the business flow of the corresponding transaction is selected from the business progress table displayed on the display means of the terminal, an input field for the execution result of the business content item is displayed.

  According to the present invention, in the business operation system, a server connected to a database that stores a business manual including a business flow and 5W1H items, and a file into which an execution result of the 5W1H items is input, A display unit that displays a business manual, and a terminal that includes an input unit that inputs to the file. The business manual is configured for each product in a hierarchical manner, and a product code is designated. The business flow of at least the highest hierarchy of the corresponding business manual is displayed on the display means of the terminal.

  In this case, it is possible to reduce the time and cost required for employee training in new employee training and business change, and to support the performance of business. In addition, management can be performed so that the business is performed according to the policy of the company or the like. Furthermore, when using the Internet, business can proceed smoothly regardless of the scale or geographical conditions of the company.

  Furthermore, since the employees can be educated in a short time and the business execution support can be performed, the employees can be homogenized and further managed. Therefore, it is possible to carry out business specialized in business support that has never existed before. Or, since a service can be performed on behalf of other companies, a specialized business that has never existed can be performed.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of a business operation system in an embodiment of the present invention, FIG. 2 is a first diagram showing a data file configuration of a business manual database in the embodiment of the present invention, and FIG. 3 is a diagram of the present invention. FIG. 4 is a first diagram showing a data file configuration of a master database according to an embodiment of the present invention, and FIG. 5 is an embodiment of the present invention. FIG. 6 is a first diagram showing the data file configuration of the input database in the embodiment of the present invention, and FIG. 7 is a diagram of the input database in the embodiment of the present invention. It is a 2nd figure which shows a data file structure.

  In FIG. 1, reference numeral 10 denotes a business operation system, which includes a business operation server 11 as a server, a network 12, business terminals 13a and business terminals 13b as terminals, management terminals 14a and management terminals 14b as terminals. And a database 15 including a business manual database 15a, a master database 15b, and an input database 15c. When the business terminal 13a, the business terminal 13b, the management terminal 14a, and the management terminal 14b are described in an integrated manner, they will be described as the business terminal 13 and the management terminal 14, respectively. The number of business terminals 13 and management terminals 14 may be singular or may be three or more, and can be arbitrarily set.

  Here, the business management system 10 includes various industries such as a manufacturing industry that manufactures various raw materials, parts, and final products, a wholesale business that sells or sells various products, and a service industry that provides various services. This is a computer system that is used by companies, organizations, associations, offices, etc. belonging to the company to manage their operations. The business management system 10 may be used by any company, organization, association, office, etc. in any industry, but in the present embodiment, for convenience of explanation, it is general. The case where an individual is used by a company that publishes a literary work such as a novel, essay, song book, photo book, etc., that provides services related to so-called personal publishing will be described.

  The business terminal 13 includes arithmetic means such as a CPU and MPU, storage means such as a semiconductor memory and a magnetic disk, input means such as a keyboard, mouse, joystick, touch panel and pen input tablet, CRT, liquid crystal display, LED ( Light Emitting Diode) A computer equipped with a display means such as a display, an input / output interface, a communication interface, etc., and operated by a person who actually operates the business, such as an employee employed by the company. Yes. The business terminal 13 is a personal computer, for example, but may be a mobile phone, a PHS (Personal Handy-Phone System) phone, a PDA (Personal Digital Assistant), an electronic notebook, a game machine, or the like. Any device that has a function and can be connected to the network 12 may be used.

  Further, the management terminal 14 includes CPU, MPU and other arithmetic means, semiconductor memory, magnetic disk and other storage means, keyboard, mouse, joystick, touch panel, pen input tablet and other input means, CRT, liquid crystal display and LED display. Etc., a computer having an input / output interface, a communication interface, etc., and operated by a person who manages the business contents such as an employee, such as an officer or manager of the company. The management terminal 14 is, for example, a personal computer, but may be a mobile phone, a PHS phone, a PDA, an electronic notebook, a game machine, or the like, and has a communication function and can be connected to the network 12. Anything is acceptable.

  Further, the network 12 includes a wireless or wired dedicated communication line network or public communication line network, the Internet, an intranet, a LAN (Local Area Network), a WAN (Wide Area Network), a VPN (Virtual Private Network), a telephone line network, Any type of network such as a cellular phone network may be used, or a combination of a plurality of types of networks may be used. Here, when the network 12 includes the Internet, the business can be smoothly performed regardless of the scale of the company and the geographical conditions.

  Further, the business operation server 11 includes CPU, MPU and other computing means, semiconductor memory, magnetic disk and other storage means, keyboard, joystick, touch panel, pen input tablet and other input means, CRT, liquid crystal display, LED display, etc. The computer includes display means, an input / output interface, a communication interface, and the like, and is connected to the network 12. Note that the business operation server 11 does not necessarily have to be a single server, may be a distributed server in which a plurality of servers are organically combined, and is configured integrally with another large computer. It may be one of the systems built inside the large computer.

  Further, the database 15 is a database including a storage means such as a semiconductor memory and a magnetic disk, an input / output interface, a communication interface, etc., and is connected to the business operation server 11, and includes a business manual database 15 a, a master database 15 b and an input. A database 15c is provided. The database 15 may not be configured independently, and may be constructed in the storage means of the business operation server 11. Further, the business manual database 15a, the master database 15b, and the input database 15c may be configured independently of each other. The business manual database 15a stores business manuals and has a data file structure as shown in FIGS. Here, a case will be described in which the business manual is a business manual used by a company that provides a service related to so-called personal publishing.

  In this case, the business manual includes items of 5W1H (when, where, who, what, why, and how). (2) Where (where): Department name in charge of business, (3) Who (who): Name of the person in charge of business, (4) What (what): business content (text), (5) why (why): reason and purpose of business (text), (6) how (how): business execution know-how (text), etc. It is configured to include

  In addition, the business manual includes a column for entering 5W1H items as a result of actual business operations. (2) Where (where): Department name in charge of the business, (3) Who (who): Name of the person in charge of the work (for the work of the person in charge) (ID number of the terminal 13), (4) what (what): the person-in-charge report column indicating whether or not the contents of the work have been done according to the manual, (5) why (why): the reason and purpose of the work have been carried out according to the manual (6) How (how): It is configured to include a column such as a person-in-charge observation column indicating whether or not the method of performing the work has been performed in accordance with the manual.

  The master database 15b stores master files other than the master file stored in the business manual database 15a, that is, other master files, and has a data file structure as shown in FIGS. Have.

  In this case, the other master file includes a product master file. A transaction code (“advertising code” for manuscript recruitment work and “work code” for ordering work, production work, and sales work) is defined for each transaction. A code has been established. In addition to the product code, the product master file includes at least two items among the items of 5W1H in the business manual. That is, it is configured to include items such as (1) product code, (2) what time (when): standard time until the business is terminated, and (3) what (what): business content (text). .

  The input database 15c has a data file structure as shown in FIGS. 6 and 7, and actually implements at least 5W1H items corresponding to the business manual in addition to the transaction code, product code, and transaction start time. It includes a field where you can enter the results. (2) Where (where): Department name in charge of the business, (3) Who (who): Name of the person in charge of the work (for the work of the person in charge) (ID number of the terminal 13), (4) what (what): the person-in-charge report column indicating whether or not the contents of the work have been done according to the manual, (5) why (why): the reason and purpose of the work have been carried out according to the manual (6) How (how): Person in charge column of whether or not the method of carrying out the work was done as per the manual, (7) Transaction code, (8) Product code, (9) Start of transaction It is configured to include a time column. A transaction code is defined for each transaction, a product code is defined for each transaction type, a standard processing time table is called from the product code, and data such as the time until the business is terminated is actually It can be compared with the input data.

  In the present embodiment, the business operation server 11 executes business processing of a company that provides services related to the personal publication. Further, an employee of the company browses a business manual stored in the business manual database 15a by operating the business terminal 13 and accessing the business operation server 11, or a predetermined location of the business manual. Can be written on. Further, the master file stored in the master database 15b can be browsed.

  Next, the operation of the business operation system 10 having the above configuration will be described.

  8 is a first diagram showing the screen of the terminal display means in the embodiment of the present invention, FIG. 9 is a second diagram showing the screen of the terminal display means in the embodiment of the present invention, and FIG. FIG. 11 is a fourth diagram showing the screen of the terminal display means according to the embodiment of the present invention, and FIG. 12 is a diagram showing the screen of the terminal display means according to the embodiment of the invention. FIG. 13 shows a screen of the terminal display means in the embodiment of the present invention, FIG. 13 shows a screen of the terminal display means in the embodiment of the present invention, and FIG. 14 shows a screen of the terminal in the embodiment of the present invention. FIG. 15 shows the screen of the display means of the terminal according to the embodiment of the present invention, FIG. 15 shows the screen of the display means of the terminal according to the embodiment of the present invention, and FIG. 16 shows the screen of the display means of the terminal according to the embodiment of the present invention. FIG. 17 shows a diagram of the terminal in the embodiment of the present invention. FIG. 18 shows the screen of the display means of the terminal according to the embodiment of the present invention, FIG. 18 shows the screen of the display means of the terminal according to the embodiment of the present invention, and FIG. 19 shows the operation of the business operation system according to the embodiment of the present invention. It is a flowchart which shows.

  Here, a case will be described in which the business manual is a business manual used by a company that provides a service related to so-called personal publishing. In this embodiment, the business manual is hierarchized to form a plurality of hierarchies, and when a business content item included in a higher hierarchy is selected, a business in a lower hierarchy included in the business content item is selected. Content items are expanded. In other words, the business is classified into several business content items from a large viewpoint, the business belonging to each business content item is further classified into several business content items from a smaller viewpoint, and each business content item is further classified. From the viewpoint of a smaller point of view, the work belonging to is classified into several work content items. The number of hierarchies may be two or four or more, but here, the case of three will be described. In this case, the business flow at the highest level in the business manual is referred to as an overall flow, the business flow at an intermediate level is referred to as a step flow, and the business flow at the lowest level is referred to as an item flow. To do.

  The business flow is displayed on the display means of the business terminal 13. In addition, when the screen size of the display means of the business terminal 13 is small and the entire business flow cannot be displayed on one screen, it is desirable to display by scrolling.

  In the present embodiment, when a 5W1H item is entered as a result of actually operating a business in the input database 15c, the person in charge operates the business terminal 13 and inputs an employee password. The employee password is transmitted to the business operation server 11 via the network 12. When the business operation server 11 receives the employee password, the business operation server 11 accesses the master database 15b of the database 15 to inquire about the employee password and the department under its direct control. When it is confirmed that the employee password and the department under the direct control are correct, a product name selection screen is displayed on the display means of the business terminal 13 based on the data obtained from the business operation server 11 from the master database 15b.

  Subsequently, when the person in charge selects a product name displayed on the product name selection screen, a screen for displaying a business manual as shown in FIG. 8 is displayed based on the program. The screen includes the uppermost layer, that is, the entire flow (location in Table 1-A) that is the business flow of the highest layer. The overall flow differs depending on the selected product, and is incorporated in the program in advance. Then, a product code corresponding to the selected product name is acquired from the master database 15b, and a screen corresponding to the acquired product code is displayed. FIG. 8 shows an example in which the product is a general manuscript joint publication and the product code is 11. In addition, in order to manage the flow of all work from a time point of view, a standard processing time after starting the first work item is shown under each work item.

  Subsequently, when the person in charge presses the “document recruitment” button and selects “document recruitment” from the job selection buttons shown in the overall flow on the screen shown in FIG. 8, a screen as shown in FIG. 9 appears. Is displayed. The screen includes a step flow (location in Table 1-B-1) that is a business flow of the second layer, that is, an intermediate hierarchy. When “order”, “production”, and “sales” are selected, step orders of “order”, “production”, and “sales” are displayed, respectively. Then, when the person in charge presses the “business manual” button after pressing the “original recruitment” button, the business manual for “original recruitment” (location in Table 1-B-2) is displayed. Further, when the person in charge presses the “business progress table” button after pressing the “original recruitment” button, as shown in FIG. 10, the business progress table for “original recruitment” (in Table 1-B-3). ) Is displayed. The desired item can be selected by operating an input means such as a mouse of the business terminal 13, for example, by placing a cursor or pointer on the desired item and clicking and pressing a button.

  Subsequently, when the person in charge presses the “draft plan / application” button from the job selection buttons shown in the step flow on the screen shown in FIG. 9 or 10, the third layer as shown in FIG. That is, the item flow (location in Table 1-C-1) that is the business flow of the lowest hierarchy is displayed. Then, when the person in charge presses the “business manual” button after pressing the “draft plan / application” button, the business manual (location in Table 1-C-2) for “draft plan / application” is displayed. . The business manual includes items of 5W1H. If you select “Content Planning / Manuscript Creation”, “Advertising Production”, “Submission / Posting” and “Resonance Survey”, “Content Planning / Manuscript Creation”, “Advertising Production”, “Submission / Business manuals for “Publication” and “Resonance Survey” are displayed. Further, when the person in charge presses the “work progress table” button after pressing the “submission plan / application” button, as shown in FIG. C-3) is displayed. If you select “Content Planning / Manuscript Creation”, “Advertising Production”, “Submission / Posting” and “Resonance Survey”, “Content Planning / Manuscript Creation”, “Advertising Production”, “Submission / Business progress tables for “Post” and “Resonance Survey” are displayed. Further, when the person in charge presses the “input screen” button after pressing the “draft plan / application” button, as shown in FIG. 13, the input screen for the “draft plan / application” (Table 1-C). -4) is displayed. If you select “Content Planning / Manuscript Creation”, “Advertising Production”, “Submission / Posting” and “Resonance Survey”, “Content Planning / Manuscript Creation”, “Advertising Production”, “Submission / Input screens for “Publish” and “Resonance Survey” are displayed.

  Subsequently, when the person in charge presses a “business manual” button after pressing the “publishing date selection” button from the business selection buttons shown in the item flow on the screens shown in FIGS. A business manual for “publishing date selection” as shown (location in Table 1-D-1) is displayed. The business manual includes items of 5W1H. In addition, when “Examine Budget”, “Select Publication Media”, “Select Publication Space” and “Application for Publication” are selected, “Examine Budget”, “Select Publication Media”, “Select Publication Space” and “ A business manual for “Posting Application” is displayed. Further, when the person in charge presses the “work progress table” button after pressing the “post date selection” button, as shown in FIG. 15, the work progress table for “post date selection” (Table 1-D- 2) is displayed. In addition, when “Examine Budget”, “Select Publication Media”, “Select Publication Space” and “Application for Publication” are selected, “Examine Budget”, “Select Publication Media”, “Select Publication Space” and “ The business progress table for “Posting Application” is displayed. In this way, if the operations are performed by narrowing down by item name, the same operations can be performed together, and the operation efficiency is improved.

  When the person in charge presses the “select posting date” button in the work progress table and selects “posting date selection” and then presses the “input screen” button, the “posting date selection” as shown in FIG. The input screen (location in Table 1-D-3) is displayed. In addition, even if the “Select posting date” button is selected from the job selection buttons shown in the item flow, “Select posting date” is selected and then the “Input screen” button is pressed, the “Posting date selection” as shown in FIG. "Is displayed (the location in Table 1-D-3). On the input screen, only an advertising medium (advertising code: 100017) for which “publishing date selection” has not yet been input is displayed. In this way, operations are performed by narrowing down to item operations, so the same operations can be performed together, and the operation efficiency is improved. In addition, when “Examine Budget”, “Select Publication Media”, “Select Publication Space” and “Application for Publication” are selected, “Examine Budget”, “Select Publication Media”, “Select Publication Space” and “ An input screen for “publishing application” is displayed.

  By the way, as shown in FIG. 9, in the screen showing the step flow (location of Table 1-B-1), various screens are selected without selecting the job selection button shown in the step flow. Can be displayed. Similarly, when the person in charge presses the “business manual” button, business manuals as shown in Tables 1-C-2 and 1-D-1 in FIGS. 11 and 14 are displayed on the business terminal 13. Displayed on the means. The contents of the business manuals as shown in Tables 1-B-2, 1-C-2 and 1-D-1 are accessed by the business operation server 11 in the business manual database 15a of the database 15. And get.

  Further, as shown in FIG. 9, in the screen showing the step flow (the location of Table 1-B-1), the person in charge does not select the job selection button shown in the step flow, When the “Progress Table” button is pressed, a business progress table as shown in Tables 1-B-3, 1-C-3 and 1-D-2 in FIGS. Displayed on the display means. In this case, the screen display mode of the work progress table is stored in the program. And since a display mode changes with goods, the said display mode is determined based on the goods code stored in the goods master file of the master database 15b. As the business name included in the display mode, the step business name and item business name of the product master file are displayed. In order to display a business progress table for each transaction (for each advertisement code in the case of manuscript recruitment), the delay of each business based on the business processing time data file of the input database 15c and the standard processing time table of the business manual database 15a Calculate the situation. In this case, the end time of the previous task input to the task processing time data file of the input database 15c and the end time of the corresponding task (when the person in charge presses the end button based on the clock of the server for business operation 11). The difference is calculated automatically by the program. Then, the difference is compared with the standard processing time included in the standard processing time table of the business manual database 15a as the business processing time. The business delay status is displayed on the basis of the standard displayed on the screen of the business progress table, and the transaction with the longest delay time of the entire business (advertising medium in the case of manuscript recruitment) is displayed sequentially.

  Then, as shown in FIG. 17, on the screen showing the business progress table (the location of Table 1-C-3), the person in charge has the “draft plan / application” button for the advertisement code 100013 in the business progress table. After pressing, when the “input screen” button on the input screen (the location in Table 2-A) is pressed, an input screen for “Draft Plan / Application” as shown in FIG. ) Is displayed. Further, as shown in FIG. 18, on the screen showing the business progress table (the location of Table 1-D-2), the person in charge clicks the “post date selection” button of the advertisement code 100017 in the business progress table. After pressing, when the “input screen” button on the input screen (location in Table 2-B) is pressed, the input screen for “publishing date selection” as shown in FIG. 16 (location in Table 1-D-3) Is displayed.

  Furthermore, as shown in FIG. 9, in the screen showing the step flow (table 1-B-1), the person in charge does not select the job selection button shown in the step flow, The input screen can be displayed by pressing a “screen” button. On the input screen, input fields corresponding to items of 5W1H (when, where, who, what, why, and how) are displayed. Here, the time when the “end” button is pressed is input to the where based on the clock of the business operation server 11. In this case, the program calculates the difference between the end time of the previous job and the end time of the corresponding job entered in the job processing time data file of the input database 15c. The difference is compared with the standard processing time included in the standard processing time table of the business manual database 15a as the business processing time. When the actual business processing time deviates from the contents of the business manual, a notification to the effect of the deviation is displayed on the display means. For example, when the actual business processing time is longer than the standard processing time, “business name” and “→” are displayed with an underline. In the “where” and “where”, passwords of departments and persons in charge are input based on data acquired from the master database 15b. In addition, the executed work is input for each work item in what. Further, in the how field, it is input whether or not the business can be performed in the same manner as the business manual.

  When the input on the input screen is completed to the end, the person in charge presses an “end” button. If the input on the input screen does not end to the end, the input can be ended by pressing the “Register” button. The input data is stored in the input content data file, the end / registration data input file, the business processing time data file, and the manual content check data file of the input database 15c, and the processing is completed.

  As a result, the work progress table is configured for each person in charge of work, and the execution result input in the input field is reflected in the work progress table of the next person in charge. For example, looking at the advertisement manager master, the person in charge of the “draft planning / application” step job is different from the person in charge of the next “content planning / manuscript preparation” job. Here, for example, as shown in FIG. 12, the person in charge is responsible for “publishing application” of the advertisement code 100013 in the work progress table (location in Table 1-C-3) of “Drafting plan / application” shown in the overall flow. "Is entered from the input screen (Table 1-C-4) as shown in FIG. 13, and the" End "button is pressed. Then, an end flag of “1” is set in the column of the “draft plan / application” step code in the advertisement code 10003 of the advertisement / termination / registration data input file of the input database 15c. Therefore, when the person in charge of the next “content planning / manuscript preparation” work displays the work progress table on the display means of the work terminal 13, the advertisement / end / registration data for the item work handled by the advertising person in charge master is displayed. Transactions that are blank in the input file and that have an end flag of “1” in the previous “draft plan / application” step code column are retrieved and displayed.

  The business manual is also displayed on the display means of the management terminal 14. As a result, corporate officers and managers can also view the business manual.

Next, a flowchart will be described.
Step S1: When the employee password is input to the business terminal 13, the business operation server 11 accesses the database 15b and inquires about the department under the direct control of the employee password.
Step S2 The product name selection screen is displayed on the display means of the business terminal 13, and the person in charge selects the product name.
Step S3: The entire uppermost flow is displayed on the display means of the business terminal 13.
Step S4: Press the job selection button of the overall flow.
Step S5 The step flow of the second layer is displayed on the display means of the business terminal 13. If the job selection button is selected, the process proceeds to step S6. If various screens are selected, the process proceeds to step S9.
Step S6: Press the job selection button in the step flow.
Step S7 The item flow of the third layer is displayed on the display means of the business terminal 13.
Step S8: Press the job selection button for the item flow.
Step S9: Select a screen. If “business manual” is selected, the process proceeds to step S10. If “business progress table” is selected, the process proceeds to step S12. If “input screen” is selected, the process proceeds to step S15.
Step S10 Press the “business manual” button.
Step S11 The business manual is displayed on the display means of the business terminal 13.
Step S12: Press the “business progress table” button.
Step S13 The work progress table is displayed on the display means of the work terminal 13.
Step S14: Press the business operation selection button in the “business progress table”.
Step S15 Press the “input screen” button.
Step S16 An input screen is displayed on the display means of the business terminal 13.
Step S17: Input in the input field.
Step S18 “Registration” is pressed in the middle of the input screen, and when input is completed, the “End” button is pressed to end the processing.

  Thus, the person in charge of actually operating the business like an employee operates the business terminal 13, or the person who manages the business content such as an employee operates the management terminal 14 to actually When the result of operating the business is entered in the input database 15c, the business operation server 11 calls the product master file stored in the master database 15b based on the product code determined for each type of transaction, With respect to data such as the time until the process is terminated, the business manual stored in the business manual database 15a is compared with the data input in the input database 15c.

Here, as described above, the master database 15b is a column in which a transaction code, a product code, and at the start of the transaction, as well as a field where at least 5W1H items corresponding to the business manual are actually executed can be input. Is included. Therefore, for example, the following (1) to (3) can be performed.
(1) The business operation server 11 displays the time required for the standard business defined in the business manual so as to be able to confirm the delay of the business by comparing the actual time taken. . Therefore, a person who manages the work contents such as an employee can easily manage the delay of the work. For example, when the business is delayed, the business management server 11 changes the delayed business in the business progress table to a color that calls attention such as “red”. Among the items of 5W1H in the business manual, the standard work time from the start of the business to the relevant business and the standard work time for performing the relevant business correspond to “what”. Therefore, with regard to “when”, the business operation server 11 compares the standard work time from the start time of the work to the relevant work with the time from the start time of the work to the present time based on the built-in clock. In the case where the transaction itself is delayed in the progress table of the transaction in which the delay occurs, for example, a line connecting the steps is displayed in red. In addition, when the time from the start of business to the current time is longer than the standard work time for performing the business, that is, when there is a delay with respect to the business currently being performed, the business operation server 11 , The name of the step or item that is delayed is displayed in red.
(2) The person who manages the work contents such as employees, for 5W1H matters other than “when”, by comparing the work implementation status with the standard matters described in the work manual Can manage business content.
(3) The person who actually operates the business can perform the implementation report in the form of 5W1H by inputting a predetermined matter on the input screen.

  In the present embodiment, the business operation server 11 can display a history of changes when there is a change in the contents of the business manual. Thereby, it can be easily grasped that the contents of the business manual have been changed. Note that the period or number of times for displaying the change history can be appropriately limited. For example, the change history may not be displayed when a certain period of time has elapsed after the change, or the change history may not be displayed more than a predetermined number of times.

  In the present embodiment, when one transaction is performed by a plurality of persons in charge, if one person in charge enters the result of actual operation in the input database 15c, the entered result is the next person in charge. It is automatically reflected in the work progress table. For example, in the item of 5W1H in the input database 15c, when the entry about “business” is completed, the business operation server 11 determines “end” and searches for the person in charge of the next item. Also, it is possible to display a work progress table reflecting the result written in the display means of the business terminal 13 of the person in charge.

Further, since the business operation server 11 compares the business manual stored in the business manual database 15a with the data input to the input database 15c, for example, the following (1) and (2) it can.
(1) Since the work execution status is entered in the input database 15c and recorded as a record, even if the work is not being performed in accordance with the work manual, the work contents of employees, etc. without stopping the work. Can be managed and the work content can be improved.
(2) When the business is not performed according to the business manual, that is, when the execution result deviates from the content of the business manual, the business terminal 13 of the person in charge or the management terminal 14 of the manager deviates. “Notice” or “Warning” can be displayed as a notification to the effect. Thereby, the manager can also stop the work of the person in charge. It should be noted that even when the business content item of the business manual is missing or the business procedure is different, “caution” or “warning” is displayed on the business terminal 13 of the person in charge or the management terminal 14 of the manager. be able to.

  The business progress table may have a display form based on business management priority. In each of the work progress tables created for each person who actually manages the work, it is possible to display the work having a greater importance or delay in the upper part. In this case, the degree of importance and the degree of delay can be determined based on the predetermined “business importance” and the underline indicating that the execution has been delayed. For example, the business operation server 11 compares the standard work time from the start of the business to the relevant business with the time from the actual business start to the present, and displays the business progress table of the delayed transaction. Is displayed above.

Furthermore, in the present embodiment, since the business manual is hierarchized, the following (1) and (2) can be performed.
(1) Generally, unless the work is subdivided and managed, it is not possible to deal with the situation where the person in charge differs for each work execution date and time, but the detailed work is listed in the work manual. Then, since it is difficult to grasp the entire business, it cannot be used for new employee education. However, in this embodiment, since the business manual is hierarchized, it is possible to cope with the situation where the person in charge differs for each business execution date and time, and for new employee education etc. Can be used.
(2) Generally, in order to clarify at least the work for each department, it is necessary to organize detailed work for each department. However, in this embodiment, the work manual is layered. It can be managed in units of departments.

  In the business manual, when it is desired to know the purpose or reason for the business, for example, by clicking the right button of the mouse, a screen for selecting the 5W1H item of the business is displayed, and the left button of the mouse is pressed. When “reason (why)” is selected by clicking, an item of “reason (why)” can be displayed. Furthermore, when you want to know know-how about a business, click the right button of the mouse to display a screen for selecting items of 5W1H of the business, and click the left button of the mouse to select “Method”. When “” is selected, the item “how” can be displayed.

  Thus, in the present embodiment, the business manual includes items of 5W1H and is hierarchized so as to constitute a plurality of hierarchies. Therefore, it is possible to appropriately manage the business according to the business manual simply by browsing the business manual, and to reduce the cost and time required for the training.

  The business manual displays the “why” item when it is desired to know the purpose and reason for the business, and the “how” item is displayed when it is desired to know the know-how regarding the business. It has become. Therefore, even if there are a large number of employees, etc., each one can manage the business according to the business management policy of the company, etc., can manage the progress of the business, and always keep the essence of the business to the employees etc. It can make you think.

  Further, the input database 15c includes a column in which the result of actually executing at least 5W1H items corresponding to the business manual can be input in addition to the transaction code, the product code, and the transaction start time. Therefore, even if there are a large number of employees or the like, the work contents of each person can be appropriately managed. Moreover, even if the procedure and method for operating the business are changed frequently, it is not necessary to carry out the training, and the time can be shortened before getting used to the business. Furthermore, the know-how acquired in the process of operating the business can be shared, and the business can be smoothly operated even when the business is large or spread over a wide area.

  In addition, this invention is not limited to the said embodiment, It can change variously based on the meaning of this invention, and does not exclude them from the scope of the present invention.

It is a figure which shows the structure of the system for business management in embodiment of this invention. It is a 1st figure which shows the data file structure of the business manual database in embodiment of this invention. It is a 2nd figure which shows the data file structure of the business manual database in embodiment of this invention. It is a 1st figure which shows the data file structure of the master database in embodiment of this invention. It is a 2nd figure which shows the data file structure of the master database in embodiment of this invention. It is a 1st figure which shows the data file structure of the input database in embodiment of this invention. It is a 2nd figure which shows the data file structure of the input database in embodiment of this invention. It is a 1st figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 2nd figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 3rd figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 4th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 5th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 6th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 7th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is an 8th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 9th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a 10th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is an 11th figure which shows the screen of the display means of the terminal in embodiment of this invention. It is a flowchart which shows operation | movement of the system for business management in embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Business management system 11 Business management server 12 Network 13, 13a, 13b Business terminal 14, 14a, 14b Management terminal 15 Database

Claims (7)

(A) a server to which a database storing a business manual including a business flow and 5W1H items, and a file to which an implementation result of the 5W1H items is input;
(B) having a display means for displaying the business manual and a terminal provided with an input means for inputting to the file;
(C) The business manual is structured for each product and in a hierarchy.
(D) A business operation system characterized in that, when a product code is designated, a business flow at least in the highest hierarchy of the corresponding business manual is displayed on the display means of the terminal. (A) The display means of the terminal displays an input field corresponding to the item of 5W1H of the business manual,
(B) The business operation system according to claim 1, wherein the execution result input in the input field is input to the file. (A) The database stores a business progress table including a business flow for each transaction,
(B) When the business content item in the business flow of the corresponding transaction is selected from the business progress table displayed on the display means of the terminal, an input column for the execution result of the business content item is displayed. The business operation system described. The business operation system according to claim 3, wherein the business progress table indicates a business operation priority. 4. The business operation system according to claim 3, wherein the business progress table is configured for each business person in charge, and the execution result input in the input field is reflected in the business progress table of the next person in charge. The server compares the contents of the business manual with the implementation results input to the file, and if the implementation results deviate from the contents of the business manual, the server notifies the terminal device of the deviation. The business operation system according to any one of claims 1 to 5, which is displayed on a display means. (A) a server to which a database for storing a business progress table including a business flow for each transaction is connected;
(B) having a display means for displaying the work progress table and a terminal provided with an input means;
(C) When a business content item in the business flow of the corresponding transaction is selected from the business progress table displayed on the display means of the terminal, an input column for the execution result of the business content item is displayed. System for business operation.

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