JP2005173650A - Information processing method, information processing system, program and storage medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide information to a card member at the time of validation of the card by the card member. <P>SOLUTION: Card members that are users of terminals 91-93 can connect with an information processing system 10 of a card company by use of the terminals 91-93, after they receive new cards or update cards which are still invalid at the point of time, to validate the cards. At that time, the information processing system 10 selectively provides one or more of a plurality of pieces of providing information (e.g., a commodity guide, a campaign guide) according to member information for each card member (e.g., whether the member is a new member or nor, the use result of the card, the age) and the communicating mode between the information processing system 10 and the terminals 91-93 to the card members. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an information processing method, an information processing system, a program, and a recording medium.

  Conventionally, an invalid card is initially issued to a card enrollee, and the card is validated when the applicant connects to the card company via the telephone or the Internet and performs a prescribed operation. (Activation) is known (see, for example, Patent Document 1).

JP 2003-85483 A (pages 2 to 4, FIGS. 1 to 4)

  When a card member contacts a card company, it is a great opportunity to provide information to the card member. As the information to be provided, for example, various contents such as product guidance, campaign guidance, and guidance on how to use a special service can be considered.

  However, conventionally, such information has not been provided when a card member validates a card.

  Accordingly, an object of the present invention is to provide information to a card member when the card member validates the card.

  In order to achieve the above object, an information processing method according to the present invention is an information processing system comprising means for storing validity information relating to the validity of each card and means for storing provided information to be provided to card members. An information processing method comprising: receiving card identification information identifying a card from a terminal; validating validity information of a card identified by the received card identification information; and providing the provided information Transmitting to the terminal.

  Here, the means for storing the provision information stores a plurality of provision information, and the information processing method further includes a step of selecting one or more of the plurality of provision information, and the step of transmitting includes The selected provision information may be transmitted to the terminal.

  Here, the information processing system further includes means for storing member information related to the members of each card, and the selecting step includes the plurality of information according to the member information of the card identified by the received card identification information. One or more of the provided information may be selected.

  Here, the member information includes information on whether or not the member is a new member, and the selecting step includes the plurality of provision information depending on whether or not the member is a new member. One or more of these may be selected.

  Here, the member information includes information on the card usage record of the member, and the selecting step selects one or more of the plurality of provided information according to the card use record of the member. Can be.

  Here, the member information includes information on the age of the member, and the selecting step selects one or more of the plurality of provided information according to the age of the member. be able to.

  Here, the information processing system and the terminal can communicate with each other in a plurality of communication modes, and the selecting step includes the plurality of provisions according to a communication mode between the information processing system and the terminal. One or more of the information may be selected.

  Here, the plurality of communication modes include a communication mode in which the provision information is transmitted as voice and a communication mode in which the provision information is transmitted as data. The selecting step includes the information processing system and the terminal. One of the plurality of pieces of provision information depending on whether the communication mode is a communication mode in which the provision information is transmitted as a voice or a communication mode in which the provision information is transmitted as data. The above can be selected.

  Here, the provision information may be information relating to a card and not information relating to card validation.

  The program according to the present invention is a program for causing the information processing system to execute the information processing method.

  The recording medium which concerns on this invention is a recording medium which recorded the program for making the said information processing system perform the said information processing method.

  An information processing system according to the present invention receives means for storing validity information relating to the validity of each card, means for storing provision information provided to a card member, and card identification information for identifying a card from a terminal. Means, means for validating validity information of the card identified by the received card identification information, and means for transmitting the provision information to the terminal.

  According to the present invention, when a card member validates a card, information can be provided to the card member.

  FIG. 1 is a diagram illustrating a configuration example of a communication system according to an embodiment of the present invention. The communication system shown in FIG. 1 includes an information processing system 10 and terminals 91 to 93. Each system or terminal can communicate with another system or terminal via the network 1. The network 1 may include the Internet, a public network, a mobile phone network, and the like.

  After receiving a new card or an updated card that is still invalid at that time, the card member who is a user of the terminals 91 to 93 uses the terminals 91 to 93 to connect to the information processing system 10 of the card company and insert the card. Can be activated. At that time, the information processing system 10 is used for membership information of the card member (for example, whether or not the card member is a new member, the card usage record, age), and communication between the information processing system 10 and the terminals 91 to 93. Depending on the communication mode being selected, one or more of a plurality of provision information (for example, product guidance, campaign guidance) is selected and provided to the card member.

  As the terminals 91 to 93, in addition to a fixed terminal (for example, a fixed phone and a combination thereof with a personal computer), a portable terminal (for example, a mobile phone, a PHS, and a combination of these with a portable computer) It is also possible to take the form of In the case of a portable terminal, it is connected to the network 1 via a base station or the like.

  FIG. 2 is a diagram illustrating a configuration example of the information processing system 10 in the present embodiment. The information processing system 10 illustrated in FIG. 2 includes a control unit 12, a storage unit 14, a voice processing unit 16, an interface unit 18, an input unit 20, a display unit 22, and a printing unit 24. The information processing system 10 can be configured by a personal computer, a workstation, or the like.

  The control unit 12 can take the form of a CPU (Central Processing Unit) or the like, and performs various controls of the information processing system 10. The storage unit 14 includes a RAM, a ROM, a hard disk, a floppy (registered trademark) disk, an optical disk, and the like, and stores various programs, various data, and the like. The voice processing unit 16 can provide voice guidance to a card member who makes a call to the information processing system 10 using an ordinary landline or mobile phone. Information for voice guidance is stored in the storage unit 14 in advance. The input unit 20 includes a keyboard, a mouse, and the like. The display unit 22 is used for displaying various data. The printing unit 24 prints various data.

  The control unit 12 is a control program such as an OS (Operating System) stored in the storage unit 14, a program for performing various types of information processing such as card validation and determination of provided information, and a WWW (World Wide Web) server. The processing is performed based on a program for realizing the function. These programs can be recorded on a recording medium such as a floppy (registered trademark) disk, a CD-ROM, or an optical disk, and read into a main storage device, a hard disk, or the like before being executed.

  The information processing system 10 can communicate with a terminal via the interface unit 18 and a network.

  On the other hand, the card member can connect to the information processing system 10 and communicate with the information processing system 10 by using a terminal using a predetermined network address, telephone number, or the like. In the case of using an ordinary fixed phone or mobile phone, the card member can input various data via a push line in response to a voice response from the information processing system 10, for example.

  In addition, the card member can perform communication based on HTTP (Hyper Text Transfer Protocol) with the information processing system 10 having a function as a WWW server via a terminal in which a browser program is installed. The card member can browse and input various data on the web page provided by the information processing system 10.

  Thus, the card member (terminals 91 to 93) and the information processing system 10 can communicate in a plurality of communication modes. When the card member communicates with the information processing system 10 using an ordinary landline or mobile phone, the provided information (for example, product guidance, campaign guidance) is voiced from the information system 10 to the terminals 91 to 93. As sent. In addition, when a card member performs communication based on HTTP with the information processing system 10 using a terminal in which a browser program is installed, provided information is transmitted from the information system 10 to the terminals 91 to 93 instead of voice. As sent.

  FIG. 3 is a diagram illustrating an example of functional blocks of a main part of the information processing system 10 in the present embodiment. The information processing unit 34 performs various types of information processing and exchanges with a terminal (card member) via the interface unit 32. In addition, the information processing unit 34 performs processing by accessing each database.

  The validity information database 52 stores (manages) validity information regarding the validity of each card.

  FIG. 4 is a diagram illustrating an example of information stored in the validity information database 52. In the example of FIG. 4, for each card identification information (here, a card number), information (validity information) indicating whether the card is valid (“1”) or invalid (“0”). I remember it. For example, the card identified by the card number “39618755” is currently invalid. In this embodiment, the card is a card that has been newly issued and has not yet been activated (activated) by a new member, or has been issued by renewal. It is possible that the card has not yet been processed for activation by a previous member. When the card company issues a new card or an updated card, the validity information of the card in the validity information database 52 is set to “0” (invalid).

  Returning to FIG. 3, the member information database 54 stores information on each card member (member information).

  FIG. 5 is a diagram illustrating an example of information stored in the member information database 54. In the example of FIG. 5, for each card identification information (here, a card number), whether or not a new member is used, the card usage record, age, sex, e-mail address, and the like are stored. Information regarding whether or not a new member is registered is a new member (“1”) until the member performs the first activation process, and after the activation process, the non-new member ( “0”). In the present embodiment, the card usage record is the amount used by the card for the past one year.

  Returning to FIG. 3, the provision information database 56 stores provision information to be provided to card members.

  FIG. 6 is a diagram illustrating an example of information stored in the provision information database 56. In the example of FIG. 6, as the provision information, provision information 61 (service guide by web page), provision information 62 (guidance of usage statement transmission service by e-mail), provision information 63 (guidance of finance product), provision information 64 (guidance guidance) and provision information 65 (guidance for promoting card use by new members) are stored.

Next, the flow of processing in the information processing system 10 (information processing unit 34) will be described.
FIG. 7 is a flowchart showing an example of the flow of processing in the information processing system 10 of the present embodiment.

  First, a card member connects to the information processing system 10 using the terminals 91 to 93. As described above, the card member (terminals 91 to 93) and the information processing system 10 can communicate in a plurality of communication modes, but in the following, mainly the card member uses a terminal installed with a browser program. A case of performing communication based on HTTP with the information processing system 10 will be described.

  FIG. 8 is a diagram illustrating an example of a screen transmitted by the information processing system 10 to a terminal connected to the information processing system 10. This screen is transmitted to the terminal, and this screen is displayed on the terminal. The card member inputs his / her card number and password using a keyboard, mouse, or the like. When “OK” is clicked with the mouse, the input card number and password are transmitted from the terminal to the information processing system 10 (step S10 in FIG. 7).

  When a card member communicates with the information processing system 10 using a normal landline or mobile phone, for example, a voice response from the information processing system 10 “Please enter card number and password”. On the other hand, a card member inputs a card number and a password by pressing a button on a landline or mobile phone. The input card number and password are transmitted to the information processing system 10 via, for example, a push line.

  In this embodiment, it is assumed that a password is set and registered in advance between a card member and a card company. In the information processing system 10, a password is registered for each card number. If the received card number corresponds to the password, the information processing system 10 allows the process to proceed to the following process.

  FIG. 9 is a diagram illustrating an example of a service selection screen that the information processing system 10 transmits to the terminal. If the password is correct, the screen shown in FIG. 9 is transmitted to the terminal and displayed on the terminal.

  In the present embodiment, it is assumed that the information processing system 10 can provide services other than card validation. However, the description will be continued here assuming that the card member selects the card activation (service).

  When the card member selects card validation, the information processing system 10 validates the card of the member (step S20 in FIG. 7). More specifically, the validity information database 52 is accessed, and validity information corresponding to the card number input earlier is set to “1” (valid). As a result, the card member can use the card thereafter.

  Next, the information processing system 10 selects providing information according to the membership information of the card member and the communication mode between the information processing system 10 and the terminal (step S30 in FIG. 7). One provision information may be selected, or two or more provision information may be selected.

  As the selection according to the member information, for example, when the member is a new member, the provision information 65 for the new member (guidance for promoting card use by the new member) is selected. If the member is not a new member, the provision information 65 may be excluded from selection.

  Also, for example, when the provided information 64 (campaign guide) is particularly effective information for members who frequently use cards, the card member's card usage record (for example, the amount used in the past year) is a predetermined amount or more. In this case, it is conceivable that the provision information 64 is selected as a selection target, and otherwise, it is excluded from the selection target.

  In addition, for example, when the provided information 61 (information on the service on the web page) is particularly effective information for a specific age group (for example, 20 to 40 generations), and the card member is the age group, On the other hand, it is conceivable that the provided information 61 is selected as the target of selection, and if not, it is excluded from the selection target.

  Also, for example, since the provision information 62 (guidance of the usage statement transmission service by e-mail) requires an e-mail address, if the card member has registered the e-mail address, the provision information 62 is selected. On the other hand, if not, it may be excluded from the selection.

  In addition to the above examples, it is conceivable to select provided information according to other member information (for example, gender).

  In the present embodiment, the provision information is selected according to the communication mode between the information processing system 10 and the terminal.

  For example, in the communication mode in which the provision information is transmitted as voice, the provision information having a small content (short) is preferentially selected, while in the communication mode in which the provision information is transmitted as data, the content is long (long). ) It is possible to preferentially select provided information.

  The information processing system 10 transmits the provision information selected in this way to the terminal (step S40 in FIG. 7). The card member can view and listen to the provided information at the terminal.

  FIG. 10 and FIG. 11 are diagrams illustrating examples of screens including provision information that the information processing system 10 transmits to the terminal after the card is validated. This screen is displayed on the terminal.

  FIG. 10 shows an example of a screen displayed on the terminal when the member with the card number “39618755” validates the card. Since this member has a high card usage record (use amount) (FIG. 5), provision information 64 (campaign guidance), which is particularly effective information for members who frequently use the card, is selected. Further, since this member has registered an e-mail address (FIG. 5), provision information 62 (guidance of usage statement transmission service by e-mail) is selected.

  FIG. 11 is an example of a screen displayed on the terminal when the member with the card number “39618757” validates the card. Since this member is a new member (FIG. 5), provision information 65 (guidance for promoting card use by a new member) is selected. Further, since this member has registered an e-mail address (FIG. 5), provision information 62 (guidance of usage statement transmission service by e-mail) is selected.

  In this embodiment, one or more pieces of provision information are selected and provided according to the member information and communication mode, but may be selected and provided according to one of them. . It is also possible to prepare only one provision information and always provide it.

It is a figure which shows the structural example of the communication system in embodiment of this invention. It is a figure which shows the structural example of the information processing system in embodiment of this invention. It is a figure which shows the example of the functional block of the principal part of the information processing system in embodiment of this invention. It is a figure which shows the example of the information which an effectiveness information database memorize | stores. It is a figure which shows the example of the information which a member information database memorize | stores. It is a figure which shows the example of the information which a provision information database memorize | stores. It is a flowchart which shows the example of the flow of a process in the information processing system of embodiment of this invention. It is a figure which shows the example of the screen which an information processing system transmits with respect to the terminal connected to the information processing system. It is a figure which shows the example of the service selection screen which an information processing system transmits with respect to a terminal. It is a figure which shows the example of the screen containing the provision information which information processing system transmits with respect to a terminal, after validating a card | curd. It is a figure which shows the example of the screen containing the provision information which information processing system transmits with respect to a terminal, after validating a card | curd.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Network 10 Information processing system 12 Control part 14 Storage | storage part 16 Audio | voice processing part 18, 32 Interface part 20 Input part 22 Display part 24 Printing part 34 Information processing part 52 Effectiveness information database 54 Membership information database 56 Provision information database 61-65 Provided information 91-93 terminal

Claims (12)

An information processing method in an information processing system comprising means for storing validity information regarding the validity of each card and means for storing provided information to be provided to card members,
Receiving card identification information for identifying the card from the terminal;
Validating validity information of a card identified by the received card identification information;
And a step of transmitting the provision information to the terminal. An information processing method according to claim 1,
The means for storing the provision information stores a plurality of provision information,
The information processing method further includes a step of selecting one or more of the plurality of provision information items,
The transmitting step includes transmitting the selected provided information to the terminal. An information processing method according to claim 2,
The information processing system further includes means for storing member information regarding each card member,
The information processing method characterized in that the selecting step selects one or more of the plurality of provision information according to member information of a card identified by the received card identification information. An information processing method according to claim 3,
The member information includes information on whether or not the member is a new member,
The information processing method characterized in that the selecting step selects one or more of the plurality of provision information according to whether or not the member is a new member. An information processing method according to claim 3,
The member information includes information on the card usage record of the member,
The selecting step selects one or more of the plurality of provided information according to the card usage record of the member. An information processing method according to claim 3,
The member information includes information regarding the age of the member,
The information selecting method according to claim 1, wherein the selecting includes selecting one or more of the plurality of provision information according to the age of the member. An information processing method according to claim 2,
The information processing system and the terminal can communicate in a plurality of communication modes,
The information processing method characterized in that the selecting step selects one or more of the plurality of provision information according to a communication mode between the information processing system and the terminal. The information processing method according to claim 7,
The communication modes include a communication mode for transmitting the provision information as voice, and a communication mode for transmitting the provision information as data.
Whether the selecting step is a communication mode in which the communication mode between the information processing system and the terminal is a communication mode in which the provided information is transmitted as voice, or a communication mode in which the provided information is transmitted as data. In response, one or more of the plurality of provision information are selected.   The information processing method according to claim 1, wherein the provided information is information relating to a card and not information relating to card validation.   A program for causing the information processing system to execute the information processing method according to claim 1.   A computer-readable recording medium storing a program for causing the information processing system to execute the information processing method according to claim 1. An information processing system,
Means for storing validity information regarding the validity of each card;
Means for storing information provided to cardholders;
Means for receiving card identification information for identifying the card from the terminal;
Means for validating validity information of the card identified by the received card identification information;
An information processing system comprising: means for transmitting the provision information to the terminal.

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