JP2005084844A - System, program and method for sharing e-mail - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To widely share information regarding transmission of e-mails and to initiate actions at appropriate timing. <P>SOLUTION: A web server 6 comprises a message analyzing/sharing function 62 that receives a mail having the description of a mail address addressing to a bulletin board 10 in a CC column from a mail server 3 and acquires first information (bulletin board ID of fixed form sentences of a mail body, category information, information of In-Replay-To, References of a mail header) specifying the relationship between the bulletin board posting mails and the mails posted on the bulletin board from the mail and second information (information of status of the fixed form sentences of the mail body) specifying an application to be started and that constructs a new thread with the name of the mail on the bulletin board specified on the basis of the acquired first information or posts a title name below an existing thread, and a business action automatic division start function 63 that starts a business flow (application) previously registered on the basis of the acquired second information. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an e-mail sharing system, an e-mail sharing program, and an e-mail sharing method for exchanging e-mails and sharing the information in, for example, a maintenance service industry.

  Traditionally, business using e-mail, such as maintenance services between users and maintenance companies, has been performed, but e-mail is a person-to-person (PtoP), so third parties other than the sender and recipient Because important information cannot be shared, it is difficult to manage deadlines with third parties.

  Therefore, as one of the technologies for sharing the information of the e-mail, the address and the text described in CC and BCC are extracted from the first e-mail received by the mail server, There has been proposed a technique (mail information providing method) for storing in a storage location and sending a second e-mail to the CC and BCC addresses indicating that the text is registered (see, for example, Patent Document 1).

However, in the end, such a mail information providing method only sends a copy of the number of addresses described in the first e-mail by the second e-mail. In this case, to, CC, BCC A person with the listed address can check the contents of the e-mail, but no other person can see the contents of the e-mail.
JP 2003-60708 A

As described above, the conventional mail information providing method has a problem that only a limited number of people who have the address described in advance at the sender can view the contents of the electronic mail, and the original information cannot be shared.
Also, e-mail notifications are not known unless the e-mail recipient receives the e-mail, and there will be a delay before the next action occurs. If timing is missed, business problems will occur. A situation is also assumed.

  The present invention has been made to solve such a problem, and widely shares information related to the exchange of e-mails and can take action at an appropriate timing, and an e-mail sharing program It aims to provide an email sharing method.

  In order to solve the above-described problems, an electronic mail sharing system according to the present invention includes: a receiving unit that receives an e-mail having a destination address of a recipient and a destination address of a bulletin board; and an e-mail received by the receiving unit. A first bulletin board for posting the electronic mail, first information for specifying the relevance between the electronic mails posted on the bulletin board, second information for triggering an application, and acquisition means for acquiring the first information. In the bulletin board identified based on the first information, a new thread is set up with the title name of the e-mail, or a title name is added under the existing thread to register the contents of the e-mail, and the acquisition means Means for starting an application registered in advance based on the acquired second information. There.

  The e-mail sharing program of the present invention is an e-mail sharing program that causes a server computer that publishes a bulletin board to execute processing, and that the server computer receives an e-mail having a recipient address and a bulletin board address. And first information for identifying the relevance between the bulletin board for posting the electronic mail and the electronic mail to be posted on the bulletin board from the electronic mail received by the receiving means, and the second information as a trigger for starting the application A new thread with the title name of the e-mail on the bulletin board identified based on the first information acquired by the acquiring means, or by adding a title name under the existing thread Means for registering the contents of the mail, and second means obtained by the obtaining means It is characterized in that to function as a means to start the application which has been previously registered on the basis of the distribution.

  The electronic mail sharing method of the present invention includes a step in which a server computer receives an electronic mail having a recipient address and a bulletin board address, a bulletin board for posting the electronic mail from the received electronic mail, and the bulletin board. The server computer obtains first information for identifying relevance between posted electronic mails, second information for triggering activation of an application, and a bulletin board identified by the server computer based on the obtained first information And registering the contents of the e-mail by adding a title name under the existing thread and registering the contents of the e-mail in advance based on the second information acquired by the server computer Start the application registered on the server computer It is characterized by having a flop.

  In the present invention, when the server computer receives an e-mail having the destination address of the recipient and the destination address of the bulletin board, the bulletin board displaying the electronic mail and the correlation between the electronic mails posted on the bulletin board from the received electronic mail. The first information for specifying the sex and the second information for triggering the application are acquired, and a new thread is set up with the title name of the e-mail on the bulletin board specified based on the acquired first information, or the existing thread Since the title name is added to the subordinate and the contents of the e-mail are registered, a third party other than the person who exchanges the e-mail can view the contents of the exchange on the bulletin board. Further, since the server computer starts an application registered in advance based on the acquired second information, an action can be taken at an appropriate timing by the application started together with the posting of the contents of the e-mail.

  As described above, according to the present invention, it is possible to widely share information related to the exchange of electronic mail and to take action at an appropriate timing.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram showing the configuration of an electronic mail sharing system according to an embodiment of the present invention. As examples of utilization of the e-mail sharing system, various forms may be considered as long as an e-mail can be used. Here, an example of a shared bulletin board in maintenance management will be described.
As shown in FIG. 1, an electronic mail sharing system includes a computer 1 (hereinafter referred to as mail terminal 1) in which a user who is a maintenance contractor transmits and receives electronic mail (hereinafter referred to as mail), and the mail terminal 1 is connected to the Internet. 2 and a computer 5 of a maintenance person who is connected to the mail server 3 via a network 4 such as the Internet or an intranet, and receives a mail from the user and returns a reply (response). (Hereinafter referred to as a maintenance terminal 5), a Web server 6 as a server computer connected to the network 4 and publishing a maintenance site (hereinafter referred to as a bulletin board 10) on the network 4, and a bulletin board released by the Web server 6 10 is composed of an administrator computer 7 (hereinafter referred to as a management terminal 7) for browsing To have. The maintenance terminal 5, the Web server 6, and the management terminal 7 are devices provided in the maintenance company.

  The mail terminal 1, the mail server 3, the maintenance terminal 5, the management terminal 7, the Web server 6 and the like include a CPU, a memory, a hard disk device, a communication interface device for connection to a LAN or the Internet, a keyboard, a mouse, and the like. It is a computer having an input device, an output device such as a disc player.

  The hard disk device of the mail terminal 1 is installed with e-mail software for the user to send and receive mail. The mail server 3 accumulates mail exchanged between the user and the person in charge of maintenance, and downloads the corresponding mail in response to a read request. The maintenance terminal 5 is installed with e-mail software for returning a reply e-mail to the inquiry e-mail received from the user. The hard disk device of the management terminal 7 is installed with browser software for browsing the contents of the mail exchange between the user and the maintenance staff posted on the bulletin board 10.

A user master, a bulletin board master, and the like are registered in the hard disk device of the Web server 6. The user master stores user information (user ID, user name, mail address, etc.) for identifying whether or not the user can post to the bulletin board 10. In the bulletin board master, bulletin board information registered in the Web server 6 (bulletin board ID, bulletin board title name, category name, bulletin board configuration information for configuring the bulletin board itself (name (item name) for each display item, width and color) Information, trigger presence / absence, right / left alignment conditions (arrangement)), bulletin board display items (classification, presence / absence of attached file (AF), title, status, registered user, receiving user, receiving date, etc. ), Information on whether each display item is disclosed or not is stored. A message storage table is provided in the memory of the Web server 6. In this message storage table, information obtained from e-mail (bulletin board ID, Message-id, In-reply-to, References, Date, FROM, TO, Subject, status, category, comment, attached file, etc.) is the item name. Is stored as a stored value associated with.
Further, business application software is installed in the hard disk device of the Web server 6. The business application software provides a new bulletin board creation screen 20 (see FIG. 2) to the user, and the bulletin board configuration information (bulletin board title, item name, width, color arrangement condition) input to the new bulletin board creation screen 20 ..) And the like, a bulletin board automatic generation function 61 for automatically generating the bulletin board 10, a message analysis / sharing function 62, a business action distribution start function 63, and the like.

The bulletin board automatic generation function 61 generates the bulletin board 10 by defining the bulletin board configuration information as an XML sentence. The menu elements for automatically generating the bulletin board 10 are the bulletin board major classification and the bulletin board name. Note that the bulletin board automatic generation function 61 has an extended area for defining a search window in which full-text keywords can be searched for a plurality of bulletin boards.
Parameters constituting the bulletin board 10 include a search condition element and a display item element. The search condition element includes a search target item, a display name, a search input guide character string, a search condition (AND / OR search, forward / backward / complete match), the number of MAX search items (up to 6), and the like. The display item element has a display item title part and a display item data part. The display item title part includes a display name, display size, sort target, font (size, bold, italic), background color, and the like. The display item data portion includes a display size, a font (size, bold, italic), and the like. One “status” is always provided as the display item data portion. The status is a status name, row background color, business action activation parameter, and the like.

The message analysis / sharing function 62 includes a Web service function for publishing the bulletin board 10 generated by the bulletin board automatic generation function 61 to authorized users in the network 4, and the address of the bulletin board 10 is a carbon copy (hereinafter referred to as CC) address. It has a mail function for reading a message such as a mail described in the column from the mail server 3, and a data mapping function for writing the contents of the mail received by this mail function into the corresponding thread. A thread is a collection of a plurality of articles belonging to a single topic, and is displayed as a list hierarchized by title names so as to indicate connection of conversations. A thread is also called a comment tree. Also, under the thread, the title name of the mail received by reply (also called “response: less”) is added.
The data mapping function is a function for registering and posting the contents of the mail at a corresponding position in the bulletin board by specifying the relationship between the bulletin board for posting the mail and the mail posted on the bulletin board. The data mapping function analyzes the contents of the mail received by the mail function, and creates a new thread with the title name described in the mail on the bulletin board 10 from information such as In-reply-to and References in the mail header and information on the bulletin board master. Or whether to add a title name under the existing thread. Information such as In-reply-to and References is first information for specifying the relevance of mails.
That is, the data mapping function checks whether or not the bulletin board ID acquired from the mail is registered in the bulletin board master. If the corresponding bulletin board ID is registered, the display item to be disclosed by the bulletin board ID is displayed in the bulletin board master. Check with information. After determining the bulletin board and display items, the data mapping function determines whether the information (1234567890, etc.) such as In-reply-to and References obtained from the email matches that registered in the bulletin board master, If they match, a new title name is added under the existing thread. If the In-reply-to and References information is different from that registered in the bulletin board master, a new thread is added with the title name obtained from the mail.
In other words, the data mapping function determines the display items to be disclosed to the bulletin board based on the information acquired from the mail and the information on the bulletin board master, and adds the title name acquired from the mail as a new thread or subordinate to the existing thread. This is a function for registering the contents of the mail as a file for posting in the memory or the hard disk device in a form linked to the title name. If the information in In-reply-to and References is the same, it is the first reply from the original mail, and if it is different, it is some reply.

  The business action distribution start function 63 is a function that causes a specific business action by analyzing status information that is trigger information acquired from a fixed sentence included in an email. As a specific example, the business action distribution start function 63 is associated with status information among business application programs installed in the hard disk device, such as approval workflow application software, monthly tabulation business application software, alert software, and the like. Start one of the programs.

  In this e-mail sharing system, a maintenance contractor user issues a mail to the maintenance staff from the mail terminal 1 when a question about the contracted equipment arises and maintenance is required, and the maintenance staff receives the mail received from the user. In response, a reply e-mail describing the answer is returned. In this way, maintenance services are provided by exchanging emails in person-to-person (PtoP).

However, in this case, the contents are known only to the person who is exchanging e-mails, and the only way for other managers to manage the deadline is to ask the person directly about the situation.
Therefore, in the present embodiment, when a user transmits an email, two conditions are required: the address addressed to the bulletin board is written in, for example, the CC column of the email header, and the fixed text is put in the email body. The mail is stored in the mail server 3, and the Web server 6 reads the mail from the mail server 3 at predetermined time intervals, analyzes the contents, and posts them on the bulletin board 10. Share information by allowing third parties other than to view the contents of email exchanges.

The specific operation of this electronic mail sharing system will be described below.
In this e-mail sharing system, the administrator of the maintenance company logs in to the Web server 6 and activates the bulletin board automatic generation function 61, so that a bulletin board for the administrator to browse can be easily created.

  In this case, the bulletin board automatic generation function 61 displays a new bulletin board creation generation screen 20 as shown in FIG. The new bulletin board creation screen 20 includes a bulletin board title entry field, an information entry field for each item (item name), width and color, etc., a selection field for the presence or absence of a trigger, an arrangement condition (arrangement), etc., and a bulletin board generation execution A button “Bulletin Board Generation” is provided. In the input fields for item name, width, color, etc., desired characters and numerical values are key-inputted. In the selection column of the arrangement condition (arrangement), either right alignment or left alignment is selected. Bulletin board configuration information (Bulletin board title, name for each item (item name), width) for creating a bulletin board having a desired item by inputting and selecting desired information in these input and selection fields. , Color, arrangement condition (arrangement), etc.).

The administrator inputs desired information in the input field and selection field of the generation screen 20 for creating a new bulletin board, and operates the bulletin board generation execution button “Bulletin Board Generation”. Figure showing bulletin board configuration information with parameters (information such as title name of bulletin board, name for each item (item name), width and color, presence / absence of trigger, right / left alignment) as parameters The bulletin board 10 as shown in FIG. 4 is generated by defining the XML sentence as shown in FIG.
The generated bulletin board 10 includes a search window 4 including a classification input field 11, a reception date input field 12, a search button 13, and the like, a list display field 15 for displaying a thread, a title name thereunder, and the like. A bulletin board link column 16 registered in the server 6 is provided. The list display column 15 includes columns for display items such as classification, presence / absence of attached file (AF), title, status, registered user, receiving user, and receiving date.

  On the other hand, a user who is a maintenance contractor activates mail software on his / her mail terminal 1 and creates an inquiry mail in a posting mail format.

  An example of a mail format for posting is shown in FIG. In the Date column of the mail header, the transmission date and time is automatically entered by the mail software. In the sender address field (From) of the mail header, the user who is the sender inputs his / her mail address, such as zzzz@xxxxx.ne.jp. In this sender address field (From), there is also mail software that automatically inputs an address from a previously created address book. In the destination address field (To) of the mail header, the user inputs the mail address of the maintenance person who is the recipient, for example, yyyy@yyyyy.ne.jp. In the carbon copy address field (CC) of the mail header, the user inputs a mail address addressed to the bulletin board 10, such as yyyy@yyyyy.ne.jp. In the Subject field (Subject) of the mail header, the user inputs a title for thread display. In the mail header's Message-id field (Message-id), In-Reply-To field (In-Reply-To), and References field (References), a unique ID number for each mail, such as 0123456789, is set by the mail software. Entered. In the In-Reply-To field (In-Reply-To), a unique ID number of the mail immediately before the reply, for example, 1234567890 is input by the mail software. In the References column (References), the original ID of the reply, such as 1234567890, is input by the mail software. The ID number unique to each mail is first information that is key information for thread configuration when the mail is received.

  In the body of the mail, the bulletin board ID, user ID, status, category, and comment are entered as standard sentences. By providing a rule that the title of a fixed phrase item is enclosed by “*” and the title and value are separated by “:”, it can be identified as different from a general document. In each item of the bulletin board 10, information after “:” of each fixed sentence item is displayed.

The bulletin board ID is key information for uniquely identifying one bulletin board registered in advance in the bulletin board master of the hard disk device of the Web server 6, and is, for example, “11083002”. This information is first information for specifying a bulletin board for posting mail.
The user ID is user information for identifying correctness as compared with user information (user ID, user name, mail address, etc.) that can be posted on the bulletin board 10 registered in advance in the user master of the hard disk device of the Web server 6. For example, “t-yyyyy” or the like. The status is a parameter for starting a business flow, and is, for example, “investigation request”. The category is classification information for specifying the posting position (thread) of the title name in the bulletin board 10 and is, for example, “operation”. Information such as a unique ID number, bulletin board ID, and category for each mail is the first information, and the position where the contents of the mail are posted (or posted) on the bulletin board is specified by the first information. The status information is second information, and this second information is used as a trigger to execute a business action. In the comment, notification information from the sender to the receiver displayed on the detailed screen, for example, if it is an inquiry, “There is a memory leak in the ZZZ system. Log will be sent to you. Please investigate.” Enter. The standard text before the comment may be registered in advance in the memory of the mail terminal 1 and read and pasted, or the user himself / herself may key-in. When attaching a file or the like to an e-mail, 20030717.log or the like as an attached file name is added to the attached file column.

  When the user who created the mail performs a mail transmission operation in this way, the mail software transmits the created mail from the mail terminal 1 to the mail server 3 through the Internet 2. The mail server 3 stores mail received through the Internet 2.

FIG. 6 shows a flowchart centering on the operation of each function of the Web server 6.
In the Web server 6, the message analysis / sharing function 62 publishes the bulletin board 10 generated by the bulletin board automatic generation function 61 to authorized users in the network 4 and periodically makes a reception request to the mail server 3. And read and receive the mail in which the mail address of the bulletin board 10 is written in the CC column.
Here, when a new mail is received by the Web server 6 (S101), the message analysis / sharing function 62 analyzes the content of the received mail and first executes a format check (S102).

  In this format check, the message analysis / sharing function 62 obtains information such as the received date, sender, recipient, title, Message-Id, In-Reply-To, References, etc. from the email header, and the email body. Information on the standard sentence (bulletin board ID, user ID, status, category, comment, etc.) is acquired and stored in the message storage table of the memory. After storing, the message analysis / sharing function 62 determines whether the information stored in the message storage table matches a pre-registered format (description items and order of fixed phrases). In the message storage table, the contents of the mail are stored for each item. For example, information is stored for items such as Date, From, To, CC, Subject, Message-Id, In-Reply-To, References in the mail header, bulletin board ID, user ID, status, Respective information is stored for items such as categories and comments.

Subsequently, the message analysis / sharing function 62 performs user authentication processing (S103).
In this user authentication process, the message analysis / sharing function 62 compares the user ID with the user ID that can be posted on the bulletin board 10 registered in the memory in advance, and matches each other. If so, the user is allowed to post on the bulletin board 10.
Then, the message analysis / sharing function 62 searches the bulletin board ID of the bulletin board 10 already registered by using the bulletin board ID acquired from the mail as a key, so that there is a registered bulletin board for registering the contents of the received mail. Is checked (S104).
As a result of checking whether or not there is a registration destination bulletin board, if there is a registration destination bulletin board, the message analysis / sharing function 62 specifies the information posting position in the bulletin board 10 based on the information of the category of the mail text. As shown, information obtained from the mail (in the columns of each public item (classification, presence / absence of attached file (AF), title, status, registered user, receiving user, receiving date, etc.)) A mail header, a mail standard sentence, an attached file, etc.) are inserted and registered (S105).

At this time, the message analysis / sharing function 62, when the information such as In-Reply-To and References in the mail header among the mail information stored in the message storage table of the memory is the same as previously received information Add a title field subordinate to an existing thread, and register classification, presence / absence of attached file, status, registered user, receiving user, receiving date, and the like.
In addition, when the information such as In-Reply-To and References in the mail header is different from the previously received information, the message analysis / sharing function 62 establishes a new thread, classifies the thread, and whether there is an attached file. , Title, status, registered user, receiving user, receiving date, etc.
After the thread is registered in this way, when the title of the bulletin board 10 in FIG. 7 is clicked, the message analysis / sharing function 62 displays the title, status, registered user, receiving user, and receiving as shown in FIG. Detailed contents such as date, comment text, and attached file are displayed.

  Next, the business action distribution start function 63 checks whether the status information of the information acquired from the mail stored in the memory matches the status in the bulletin board definition XML. In this case, the status information is read from the memory, and it is checked whether or not the read status information matches any setting contents in the status list in the bulletin board definition XML, and the business application (business flow) is set to the matching setting contents. Are associated with each other, that is, whether or not there is a flow setting is checked (S106).

  If the status information is associated with the business application (business flow) as a result of the check (Yes in S106), the business action sorting start function 63 starts and executes the business application (business flow) (S107). ). An example is shown in FIG. The status information of the standard text in the mail text is “Survey Request”, and this “Survey Request” is associated with the program “flow1” in the status list of the bulletin board generation XML definition. . The business action distribution start function 63 executes a business flow, that is, a business action, by starting a program “flow1” in response to the “investigation request”.

  Thereafter, when a log of the result of executing the business flow is output (S108), the business action distribution start function 63 determines that the operation has been normally completed and ends the process.

  In addition, in each of the above processes, if the result of check, authentication, registration, etc. is not normal (No in S102, No in S103, No in S104, No in S105, No in S106), the corresponding function (message analysis / sharing) The error processing is executed by the conversion function 62 and the business action distribution start function 63). In the error processing, an alarm mail (alert) is transmitted to the parties concerned, the log is updated, and the completion is abnormal. Related parties include senders, receivers, bulletin board managers, and the like.

As described above, according to the electronic mail sharing system of this embodiment, a mail in which the mail address addressed to the bulletin board is received in the CC column from the mail server 3 and the mail is posted from the mail is posted on the present board. 1st information that identifies the relevance of emails to be received (information such as bulletin board IDs in standard texts in email texts, category information, In-Reply-To, References in email headers, etc.), received by sender in email text Information sent to the user (comment text in the standard text in the email body) and second information (status information in the standard text in the email text) that triggers the application, and specified based on the acquired first information The contents of the e-mail are registered on the registered bulletin board and a business flow (application) registered in advance is started based on the acquired second information. A third party, for example, an administrator, can check the status of the exchange of email exchanges between the customer and the maintenance staff, and respond to emails received according to the business flow that was activated along with the posting of the email content Such as deadline management.
That is, when the administrator manages the exchange of mail, the administrator or the like can categorize and generate the bulletin board 10 that publishes the contents of the mail and generate it on the Web screen. can do. In addition, important information can be automatically shared for each category, and business actions can be taken at an appropriate time.

In addition, this invention is not limited only to the said embodiment.
In the above embodiment, the example of the shared bulletin board in the maintenance management has been described as an example, but other than this, for example, it can be used for an inter-company mail / project management board, an external public bulletin board / FAQ bulletin board, a biogenome / traceability solution, etc. .
The inter-company mail / project management board automatically records project communications by mail with customers and cooperating companies, and alerts necessary managers in real time to the contents of actions.
External bulletin boards and FAQ bulletin boards automatically update the FAQ bulletin board in cooperation with existing knowledge (Notes, etc.) triggered by the receipt of product inquiry emails. In this case, the startup application will take a business action such as summing up the number of FAQs / inquiries per month, graphing it, and sending an email to the administrator.
The biogenome traceability solution is a bulletin board equipped with a collaboration function that automatically records trace information between industries and companies, including format conversion.

In the above embodiment, the mail server 3 and the Web server 6 are provided separately, but these may be one piece of hardware. The three functions of the Web server 6 may be incorporated in separate hardware.
In the above embodiment, the mail address addressed to the bulletin board is described in the CC column. However, it may be described in the BCC column, or may be the TO column as long as it can be identified from the original recipient.

The figure which shows the structure of an electronic mail sharing system. The figure which shows the production | generation screen for new bulletin board preparation of this electronic mail sharing system. The figure which shows the bulletin board structure information defined by the XML sentence. The bulletin board which analyzed and displayed the XML definition sentence of FIG. The figure which shows the mail format for bulletin board contribution. The flowchart which shows operation | movement of this electronic mail sharing system. The figure which shows the bulletin board with which the content of the email was registered. The figure which shows the detailed content screen displayed when selecting the title of a bulletin board. The figure which shows the structure in which a business flow is started by using a status as a trigger.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Mail terminal, 2 ... Internet, 3 ... Mail server, 4 ... Network, 5 ... Maintenance terminal, 6 ... Web server, 7 ... Management terminal, 10 ... Bulletin board, 61 ... Bulletin board automatic generation function, 62 ... Message analysis and sharing 63, business action distribution start function.

Claims (3)

Receiving means for receiving an e-mail having a recipient address and a bulletin board destination address;
From the electronic mail received by the receiving means, the bulletin board for posting the electronic mail, the first information for specifying the relevance between the electronic mails posted on the bulletin board, and the second information for triggering the application are acquired. Acquisition means;
A means for setting up a new thread with the title name of the e-mail on the bulletin board specified based on the first information acquired by the acquiring means, or adding the title name under the existing thread and registering the contents of the e-mail When,
An e-mail sharing system comprising: means for starting an application registered in advance based on the second information acquired by the acquiring means. In an e-mail sharing program that causes a server computer that publishes a bulletin board to execute processing,
The server computer;
Receiving means for receiving an e-mail having a recipient address and a bulletin board destination address;
From the electronic mail received by the receiving means, the bulletin board for posting the electronic mail, the first information for specifying the relevance between the electronic mails posted on the bulletin board, and the second information for triggering the application are acquired. Acquisition means;
A means for setting up a new thread with the title name of the e-mail on the bulletin board specified based on the first information acquired by the acquiring means, or adding the title name under the existing thread and registering the contents of the e-mail When,
An e-mail sharing program that functions as means for starting an application registered in advance based on the second information acquired by the acquisition means. A server computer receiving an email having a recipient address and a bulletin board destination address;
The server computer obtains, from the received e-mail, the bulletin board for posting the e-mail, the first information for specifying the relevance between e-mails posted on the bulletin board, and the second information for triggering the application. When,
Creating a new thread with the title name of the email on the bulletin board identified by the server computer based on the acquired first information, or adding the title name under the existing thread and registering the content of the email; ,
Starting an application registered in advance in the server computer based on the second information acquired by the server computer.

Images