JP2005070907A - Information processing method, information processing system, program, and recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable on-site announcement of information such as password number or the like to a person who needs the information by use of voice print authentication. <P>SOLUTION: A card member registers his/her voice print to the information processing system. Thereafter, the information processing system collates, on receipt of a voice input from the terminal of the card member, the voice print of this voice with the registered voice print, and announces the password number to the card member when the both are matched. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an information processing method, an information processing system, a program, and a recording medium.

  2. Description of the Related Art Conventionally, there is a service for requesting a personal identification number notification by calling a card company system and operating a telephone according to an automatic voice when attempting to inquire a personal identification number of a card. For example, in addition to the card number, when the personal authentication is performed by pushing the date of birth, telephone number, etc., a personal identification number notice is sent to the destination of the usage statement at a later date. The reason why the personal identification number is not answered on the spot is because security is taken into consideration.

  However, since the personal identification number cannot be answered on the spot, the card member cannot enjoy services requiring the personal identification number (shopping at an IC card member store, borrowing at an ATM / voice response service, etc.). This is not only inconvenient for cardholders, but also has the disadvantage of missing revenue opportunities for card companies.

  Conventionally, when applying for a card, a membership examination is performed and the card is issued, but the card has been sent to the applicant by a delivery record mail.

  However, delivery-recorded mail is expensive, and the applicant cannot receive the card unless he is at home. In addition, there is a risk of loss or theft during delivery.

  Conventionally, there have been insufficient points in terms of smooth processing, security, etc., in issuing a password for a card, issuing a card, and selling a product by card payment.

  On the other hand, a system is known in which a user's voiceprint is registered in the system in advance and the user is uttered to authenticate the user when the user accesses the system (see, for example, Patent Document 1).

JP 2002-24182A (pages 4-6, FIGS. 1-4)

  Therefore, an object of the present invention is to make it possible to notify a person who needs the information on the spot information such as a personal identification number by utilizing voiceprint authentication.

  In addition, various services using voiceprint authentication (for example, enabling sending cards by ordinary mail, enabling automatic card issuance, enabling automatic sales of goods, etc.) Is to provide.

  Also, it is to enhance security by using voiceprint authentication.

  In order to achieve the above object, an information processing method according to the present invention is an information processing method in an information processing system comprising storage means for storing first information, second information, and a voiceprint in association with each other. The first information input step for inputting first information, the first voice input step for inputting voice, the voice print of the voice input in the first voice input step, and the first information input step. The first determination step for determining whether or not the voice print stored in the storage means corresponding to the first information matches, and the first determination step determines that the first determination step matches the first information. And outputting the second information stored in the storage means corresponding to the first information input in the information input step.

  Here, the first information may be card identification information, and the second information may be password information.

  Here, the step of outputting the second information may output the second information as sound.

  Here, in the information processing method, the step of inputting a correspondence relationship between the first information and the second information and the first information and the second information are associated with each other based on the correspondence relationship. And a step of storing in the storage means.

  Another information processing method according to the present invention is an information processing method in an information processing system including storage means for storing first information and a voiceprint in association with each other, and the first information for inputting the first information The storage corresponding to the input step, the first voice input step for inputting voice, the voice print of the voice input in the first voice input step, and the first information input in the first information input step A first determination step for determining whether or not the voiceprint stored in the means matches, and a step for instructing the service provider to provide a service when it is determined in the first determination step that the two match With.

  Here, the first information may be card identification information, and the service providing machine may be a merchandise vending machine.

  Here, the information processing method includes: a second information input step for inputting first information; a second voice input step for inputting voice; and the first information input in the second information input step; A step of associating the voice print of the voice input in the second voice input step with the storage means;

  Here, in the second information input step and the second voice input step, the first information and the voice can be input by inputting a voice including the first information.

  Another information processing method according to the present invention is an information processing method in an information processing system including storage means for storing first information, third information, and a voiceprint in association with each other. A third information input step for inputting; a third voice input step for inputting voice; a third information input in the third information input step; and a voice print of the voice input in the third voice input step. Are stored in the storage means, the step of inputting the correspondence between the first information and the third information, and the first information and the third information based on the correspondence Input in the storage means, the first information input step for inputting the first information or the third information, the first voice input step for inputting voice, and the first voice input step. Voice voice And a first determination step of determining whether or not the voice print stored in the storage unit corresponding to the first information or the third information input in the first information input step matches. .

  Here, the first information may be card identification information, and the third information may be application identification information.

  Here, the storage means stores card identification information and information relating to the validity of the card identified by the card identification information in association with each other, and the information processing method is determined to match in the first determination step. In this case, the method may further comprise a step of validating information relating to the validity of the card identified by the card identification information.

  Here, the information processing method may further include a step of instructing the card issuing machine to issue a card when it is determined that the two match in the first determination step.

  Here, the third information input step and the third voice input step can input the third information and the voice by inputting the voice including the third information.

  Here, the first information input step and the first voice input step can input the first information and the voice by inputting a voice including the first information.

  Here, in the information processing method, whether the random information is included in the voice input in the step of generating random information, the step of outputting the random information, and the voice input in the first voice input step. A second determination step of determining whether or not.

  Another information processing method according to the present invention is an information processing method in an information processing system including a storage unit that stores first information and a voiceprint in association with each other, the step of generating random information, A step of outputting random information; a first information input step for inputting first information; a first voice input step for inputting voice; and a voice print of the voice input in the first voice input step; A first determination step for determining whether or not the voice print stored in the storage means corresponding to the first information input in the first information input step matches, and input in the first voice input step. And a second determination step for determining whether or not the random information is included in the voice.

  The program according to the present invention is a program for causing the information processing system to execute the information processing method.

  A recording medium according to the present invention is a computer-readable recording medium recording a program for causing the information processing system to execute the information processing method.

  An information processing system according to the present invention includes a storage unit that stores first information, second information, and a voiceprint in association with each other, a first information input unit that inputs first information, and a first unit that inputs voice. 1 voice input means, the voice print of the voice input by the first voice input means matches the voice print stored in the storage means corresponding to the first information input by the first information input means A first determination unit that determines whether or not to match with the first information input by the first information input unit when it is determined that the first determination unit and the first determination unit match. Means for outputting the second information.

  Another information processing system according to the present invention includes a storage unit that stores first information and a voiceprint in association with each other, a first information input unit that inputs first information, and a first voice input that inputs voice. Whether the voiceprint of the voice input by the first voice input means matches the voiceprint stored in the storage means corresponding to the first information input by the first information input means First determination means for determining whether or not the first determination means determines that the two match, and means for instructing the service provider to provide the service.

  Another information processing system according to the present invention includes a storage unit that stores first information, third information, and a voiceprint in association with each other, a third information input unit that inputs the third information, and a voice input And a third voice input means that associates the third information input by the third information input means with the voiceprint of the voice input by the third voice input means, and stores it in the storage means. Means for inputting the correspondence between the first information and the third information, and means for storing the first information and the third information in the storage means in association with each other based on the correspondence; First information input means for inputting first information, first voice input means for inputting voice, voice voice input by the first voice input means, and input by the first information input means Voice stored in the storage means corresponding to the first information DOO comprises a first determining means for determining whether or not matching.

  Another information processing system according to the present invention includes a storage unit that stores first information and a voiceprint in association with each other, a unit that generates random information, a unit that outputs the random information, A first information input means for inputting information; a first voice input means for inputting voice; a voice print of voice input by the first voice input means; and a first voice input by the first information input means. The random information is included in the sound input by the first sound input means and the first determination means for determining whether or not the voice print stored in the storage means corresponding to the information matches. Second determining means for determining whether or not there is.

  According to the present invention, information such as a personal identification number can be notified to a person who needs the information on the spot using voiceprint authentication.

  In addition, various services using voiceprint authentication (for example, enabling sending cards by ordinary mail, enabling automatic card issuance, enabling automatic sales of goods, etc.) Can be provided.

  In addition, security can be enhanced by using voiceprint authentication.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(First embodiment)
FIG. 1 is a diagram illustrating a configuration example of a communication system according to the first embodiment of the present invention. The communication system shown in FIG. 1 includes an information processing system 10 and terminals 91 to 93. Each system or terminal can communicate with another system or terminal via the network 1. The network 1 may include the Internet, a public network, a mobile phone network, and the like.

  A card member who is a user of the terminals 91 to 93 uses the terminals 91 to 93 to connect to the information processing system 10 of the card company and registers his / her voiceprint, and thereafter connects to the information processing system 10. You can listen to your PIN on the spot just by uttering a voice according to a predetermined instruction. This improves the convenience for members. In other words, it is not necessary to memorize the code number, and it can be inquired by telephone anytime for 24 hours. There is no worry about forgetting the voiceprint. In addition, security is strong because it uses voiceprints. In addition, since the personal identification number can be inquired on the spot, loss of profit opportunities of the card company can be prevented.

  As the terminals 91 to 93, in addition to a fixed terminal (for example, a fixed phone and a combination thereof with a personal computer), a portable terminal (for example, a mobile phone, a PHS, and a combination of these with a portable computer) It is also possible to take the form of In the case of a portable terminal, it is connected to the network 1 via a base station or the like.

  In the present embodiment, the terminal 80 of the service desk unit takes the form of a fixed telephone. The operator talks with the card member via the terminal 80 of the service desk unit, and provides various services.

  FIG. 2 is a diagram illustrating an example of functional blocks of the information processing system in the present embodiment. The information processing system 10 illustrated in FIG. 2 includes a control unit 12, a storage unit 14, a voice processing unit 16, an interface unit 18, an input unit 20, a display unit 22, and a printing unit 24. The information processing system 10 can be configured by a personal computer, a workstation, or the like.

  The control unit 12 can take the form of a CPU (Central Processing Unit) or the like, and performs various controls of the information processing system 10. The storage unit 14 includes a RAM, a ROM, a hard disk, a floppy (registered trademark) disk, an optical disk, and the like, and stores various programs, various data, and the like. The voice processing unit 16 provides voice guidance to a card member who has called the information processing system 10, recognizes the voice of the card member, and acquires a voiceprint from the voice of the card member. Information for voice guidance is stored in the storage unit 14 in advance. Further, the acquired voiceprint can be stored in the storage unit 14. The input unit 20 includes a keyboard, a mouse, and the like. The display unit 22 is used for displaying various data. The printing unit 24 prints various data.

  The control unit 12 performs processing based on a control program such as an OS (Operating System) stored in the storage unit 14, programs for various information processing such as voice processing, and the like. These programs can be recorded on a recording medium such as a floppy (registered trademark) disk, a CD-ROM, or an optical disk, and read into a main storage device, a hard disk, or the like before being executed.

  The information processing system 10 can communicate with a terminal via the interface unit 18 and a network.

  On the other hand, the card member can use the terminal to call the information processing system 10 using a predetermined telephone number and respond in response to voice guidance from the information processing system 10.

  FIG. 3 is a diagram illustrating a configuration example of the information processing system in the present embodiment. The information processing system 10 shown in FIG. 2 includes a private branch exchange (PBX) 32, telephony servers 34 and 36, application servers 38 and 40, a voice processing server 42, and a database server 44. The telephony servers 34 and 36 perform telephone environment management (line control and media control). The application servers 38 and 40 manage the computer environment (workflow control and host access). The voice processing server 42 performs processing for voice recognition, voiceprint authentication, and the like. The database server 44 accumulates voiceprints. In the example of FIG. 3, two telephony servers and two application servers are installed in consideration of failure and the like.

  FIG. 4 is a diagram illustrating an example of information stored in the information processing system. For example, as illustrated in FIG. 4, the information processing system 10 performs password information (here, a password number), date of birth (all or one date of birth) with respect to card identification information (here, a card number). The phone number, CVV, and voiceprint are stored. Card identification information and personal identification information may include characters, symbols, and the like. CVV is information written on the card, and here is a three-digit number written next to the sign field on the back of the card. In this embodiment, before starting a service for notifying a card member of a password, a card company inputs a card number, a password, a date of birth, a telephone number, and a CVV into the information processing system 10 in advance. . When these correspondences are input, the information processing system 10 stores them in association with each other. The voice print is registered by the card member connecting to the information processing system 10.

  FIG. 5 is a flowchart showing an example of the flow of voiceprint registration. When a card member inputs a predetermined telephone number using a terminal and connects to the information processing system 10, the information processing system 10 outputs a voice guidance to the terminal "You are using the voice registration service." Then, the card member can listen to the guidance (step S105). In FIG. 5 and the subsequent drawings, the content surrounded by “” represents voice guidance from the information processing system 10 to the card member.

  Next, the information processing system 10 performs a member number (card number) check process (S110).

  FIG. 6 is a flowchart illustrating an example of the flow of a card number check process. The information processing system 10 requests the card member to speak the card number (S205). When the card member utters the card number, the voice is input to the information processing system 10, and voice recognition processing is performed (S210).

  If the voice recognition is not successful (in the case of NG), the process proceeds from step S215 to S220. If NG exceeds three times, the card member terminal is connected to the operator (terminal 80 of the service desk section). (S225) If NG is within 3 times, the user is requested to speak the card number again (S230, S235).

  If the speech recognition is successful (in the case of OK), the process proceeds from step S215 to S240, and a check digit check process is performed. In the present embodiment, a part of the card number is a check digit. By checking this, it can be determined whether the card number is valid.

  If it is determined that the card number is not valid, the process proceeds from step S245 to step S250, requesting to speak the card number again, or connecting to the operator.

  If it is determined that the card number is valid, the process proceeds from step S245 to S260, and the recognized card number is notified to the card member. Then, confirmation is requested from the card member (S265), and when the card member speaks, voice recognition processing is performed (S270).

  If the voice recognition result is “Yes”, the card number check process is terminated, and if not, a request is made to speak the card number again, or an operator is connected (S275, etc.).

  Returning to FIG. 5, when the card number check process is completed, the information processing system 10 next performs an identity verification process (S 115).

  FIG. 7 is a flowchart illustrating an example of the flow of identity verification processing. In the example of FIG. 7, the date of birth check process (S305), the telephone number check process (S310), and the CVV check process (S315) are performed as an example of the person confirmation process.

  FIG. 8 is a flowchart showing an example of the flow of the birth date check process. The information processing system 10 requests the card member to speak his / her date of birth (S405). When the card member utters the date of birth, voice recognition processing is performed (S410).

  When the voice recognition is not successful (in the case of NG), a request is made to speak the card number again, or an operator is connected (S420 to S435).

  If the voice recognition is successful (in the case of OK), the card member is notified of the recognized date of birth (S440). Then, confirmation is requested from the card member (S445), and when the card member speaks, voice recognition processing is performed (S450).

  If the voice recognition result is not “Yes”, it requests to speak the date of birth again or connects to the operator.

  If the speech recognition result is “Yes”, the recognized date of birth is collated with the date of birth that has been input and stored in advance in the information processing system 10 (S470), and if they match, the date of birth is checked. The process is terminated, and if they do not match, error processing is performed (S475). As error processing, it is conceivable to request to speak the date of birth again, connect to an operator, or terminate the connection between the information processing system 10 and the cardholder's terminal.

  FIG. 9 is a flowchart showing an example of the flow of the telephone number check process, and FIG. 10 is a flowchart showing an example of the flow of the CVV check process. The flow of any process is the same as the flow of the check process for the date of birth.

  Returning to FIG. 5, when the identity verification process is completed, the information processing system 10 next performs a voiceprint registration process (S120). The voiceprint can be acquired from the voice uttered by the card member before performing the voice recognition processing (S210, S270, S410, S450, etc.). That is, when performing the voice recognition process, a process for acquiring a voiceprint may be performed. The voiceprint may be acquired using all of the voices that the card member has made so far, or may be acquired using a part thereof. The information processing system 10 stores the acquired voiceprint in association with the card number specified in the member number check process, the personal identification number corresponding to the card number, and the like.

  When the registration of the voiceprint is thus completed, the card member is notified of this (S125, S130). In the present embodiment, the card member is not notified of the password after registration of the voiceprint. However, for example, when a card member makes an inquiry for a PIN for the first time, a series of voiceprint registration processes including identity verification as described above are performed, and the PIN is notified to the cardholder after registration of the voiceprint. You can also.

  FIG. 11 is a flowchart showing an example of the flow of the password reference inquiry. The telephone number used when the personal identification number is inquired may be the same as the telephone number used when voiceprint registration is performed, or may be a different telephone number. If the same phone number is used, the card member may select which service to use after connection.

  When the card member inputs a predetermined telephone number using a terminal and connects to the information processing system 10, the information processing system 10 sends a guidance "You are using a PIN code inquiry service" (S705), and then Then, a member number (card number) check process is performed (S710). The member number check process is the same as the process described with reference to FIG. 6, and the card number is specified by this.

  Next, the information processing system 10 performs voiceprint authentication processing (S715).

  FIG. 12 is a flowchart showing an example of the flow of voiceprint authentication processing. In the example of FIG. 12, the information processing system 10 generates random information (here, a random four-digit number) and requests the card member to utter the number (S805 to S815). Random information is requested to be issued to an unauthorized person who uses the tape when the card member is uttered with a card number or the like and recorded on the tape for some reason (for example, intimidation). This is to prevent the password from being known. For this reason, in the present embodiment, a voiceprint is acquired from the voice of random information, and collation with a voiceprint that has already been registered is performed.

  When the card member utters a random number, the information processing system 10 performs voice recognition processing (S820). At that time, a process of acquiring a voiceprint from the voice is also performed. In the present embodiment, a random number utterance is requested three times (S825 to S835). However, it may be requested once, twice, or four times or more.

  The information processing system 10 extracts the voiceprint corresponding to the card number specified in step S710 from the registered voiceprints, and the voiceprint and the three voiceprints acquired during the three speech recognition processes (S820). Are compared (S840). As a result, if two or more of the three voiceprints match, it is considered that the voiceprint authentication has succeeded. On the other hand, if two or more of the three voiceprints do not match, it is considered that the voiceprint authentication has failed, and the operator is connected (S845).

  Returning to FIG. 11, when the voiceprint authentication is successful, the information processing system 10 extracts a password corresponding to the card number identified in step S710 from the registered passwords and notifies the card member by voice (S720). ).

  In this embodiment, voice print authentication is performed based on a voice print of random information, but instead of this voice print or together with this voice print, a voice print of the voice of the card number (issued by the card member in step S710). Voiceprint authentication can also be performed based on the above. If the voiceprint authentication is performed based only on the voiceprint of the voice of the card number, the trouble of speaking random information can be saved, but the security is weakened.

(Second Embodiment)
The configuration example of the communication system, the example of the functional block of the information processing system, and the configuration example of the information processing system in the second embodiment of the present invention are the same as the examples described with reference to FIGS.

  The card applicant uses his / her terminal to connect to the information processing system 10 and register his / her voiceprint before issuing the card. Then, after the card is issued, the card can be validated by connecting to the information processing system 10 again and emitting a sound according to a predetermined instruction. Since the card is invalid before the applicant activates the card, the card can be sent by low-cost ordinary mail, and can be put into the mailbox even if the applicant is absent at the time of delivery. Even if the card is stolen at the delivery stage, the card is invalid, so there is no fear of being misused.

  FIG. 13 is a flowchart showing an example of the flow of card issuing processing in the present embodiment. The applicant applies for card membership with a predetermined application form (S905). At that time, if necessary, attach documents etc. to the application form. In the application form, application identification information (here, an application number) is described.

  Next, the applicant registers a voiceprint (S910). The registration process is the same as the flow described with reference to FIGS. That is, an application number is input (spoken) instead of a card number (S110), and a voiceprint is registered in association with the application number (S120). Further, the identity verification process is omitted if the date of birth of the applicant is not registered in the information processing system 10.

  Next, an admission examination of the applicant is performed at the card company (S915). When the admission examination is passed, a card is issued to the applicant (S920), and a card number is given. However, at this stage, the card is still invalid. In the card company, the assigned card number is registered in the information processing system 10 in association with the corresponding application number. When the correspondence between the two is input, the information processing system 10 stores the two in association with each other. The issued card is sent to the applicant by ordinary mail (S925).

  Upon receiving the card, the applicant performs a use start declaration, that is, processing for validating the card (S930). The process for validation is the same as the flow described with reference to FIGS. However, instead of inputting (speaking) the card number, an application number may be input (speaking) (S710). This is because both the card number and the application number are associated with the voiceprint. In the voiceprint authentication process (S715), if the voiceprint of the input (speaking) voice matches the voiceprint registered corresponding to the input (spoken) card number or application number, the password is checked in step S720. Instead of being informed of the number, the card is activated. When the card is activated, the applicant (card member) can use the card (S935).

  FIG. 14 is a diagram illustrating an example of information stored in the information processing system. For example, as illustrated in FIG. 14, the information processing system 10 stores application identification information (here, an application number), card identification information (here, a card number), a voice print, and validity information in association with each other. In the validity information, “1” represents validity and “0” represents invalidity. The validity information is initially “0”, and is rewritten to “1” when the card is activated in step S930. In addition to the information shown in FIG. 14, the date of birth and the like may be stored in association with each other.

  In the above description, the card is sent by ordinary mail. However, depending on the type of card and the like, there may be a case where the card must be sent by delivery record mail. Even in such a case, there is still a merit that it is possible to prevent damage caused by theft during delivery by requesting the validation by voiceprint authentication.

(Third embodiment)
In the second embodiment of the present invention, when the membership examination is completed, the card is sent and activated, but instead, the voice issuing authentication is performed by the card issuing machine and the card is issued. You can also.

  FIG. 15 is a diagram illustrating a configuration example of a communication system in the present embodiment, and FIG. 16 is a flowchart illustrating an example of a flow of card issuing processing in the present embodiment.

  The card issuing machine 81 can have the same configuration as the terminals 91 to 93 except that it has a card issuing function.

  The processing in steps S1005 to S1015 is the same as the processing in steps S905 to S915.

  If the admission examination in step S1015 is passed, the card company notifies the applicant that the pass has been made and also notifies predetermined information (S1020). This information may be, for example, a card number of a card to be issued or a temporary number. Here, it is a card number. The card company registers this predetermined information (card number) in the information processing system 10 in association with the corresponding application number.

  The applicant goes to the place where the card issuing machine 81 is installed and performs an operation for issuing the card. The card issuing machine 81 performs processing for issuing a card including voiceprint authentication (S1025). The processing performed in step S1025 is the same as the flow described with reference to FIGS. 11 to 12 (communication is performed between the card issuing machine 81 and the information processing system 10). However, instead of inputting (speaking) the predetermined information, an application number may be input (speaking) (S710). This is because both the card number and the application number are associated with the voiceprint. In the voiceprint authentication process (S715), if the voiceprint of the input (speaking) voice matches the voiceprint registered corresponding to the input (spoken) card number or application number, the password is checked in step S720. Instead of being informed of the number, the card is allowed to be issued.

  When the information processing system 10 permits card issuance, the information processing system 10 instructs the card issuing machine 81 to issue the card. The card issuing machine 81 issues a card corresponding to the card number (S1030). As a result, the applicant (card member) can use the card (S1035).

(Fourth embodiment)
In the first embodiment of the present invention, a card member who has registered a voiceprint has been able to know the personal identification number by operating, uttering, etc. at the terminal. It is also possible to receive a predetermined service by card payment or the like (for example, a product can be purchased) by operating, uttering, etc. in the vending machine.

  FIG. 17 is a diagram illustrating a configuration example of a communication system in the present embodiment.

  The service providing machine 82 can have the same configuration as the terminals 91 to 93 except that a service providing function (for example, a vending function) is provided.

  The voiceprint registration process is the same as that described with reference to FIGS.

  When receiving a service, the card member performs a predetermined operation, utterance, etc. in the service provider, and the processing there is basically the same as the flow described with reference to FIGS. The same applies (communication is performed between the service provider 82 and the information processing system 10). If the voiceprint of the input (speaking) voice matches the voiceprint registered corresponding to the input (spoken) card number, the service provision is provided instead of notifying the personal identification number in step S720. Is recognized.

  When the information processing system 10 recognizes the provision of the service, the information processing system 10 instructs the service providing machine 82 to provide the service. The service providing machine 82 provides a service (for example, if it is a vending machine, a card member can receive a product). The information processing system 10 performs processing necessary for the card settlement for the card number of the card member.

(Other)
In the above-described embodiment, the information exchange between the information processing system 10 and the terminal is described as being performed by voice. However, some information can be exchanged by non-voice information. For example, a card member can input a card number using a push phone, and voiceprint registration, voiceprint authentication, and the like can be performed using other voice information. Further, for example, the personal identification number can be transmitted as non-voice information from the information processing system 10 to the terminal (mobile terminal) and displayed on the mobile terminal.

  The present invention can also be applied to information processing other than information processing related to a card (such as a credit card or a bank card) as described above. For example, when using a personal computer that requires the user ID and password to be used, if the user forgets the password, the password is registered to the information processing system that manages the password using voiceprint authentication. It may be possible to make an inquiry.

It is a figure which shows the structural example of the communication system in 1st Embodiment of this invention. It is a figure which shows the example of the functional block of the information processing system in 1st Embodiment of this invention. It is a figure which shows the structural example of the information processing system in 1st Embodiment of this invention. It is a figure which shows the example of the information which the information processing system has memorize | stored. It is a flowchart which shows the example of the flow of voiceprint registration. It is a flowchart which shows the example of the flow of a member number check process. It is a flowchart which shows the example of the flow of a personal identification process. It is a flowchart which shows the example of the flow of a birth date check process. It is a flowchart which shows the example of the flow of a telephone number check process. It is a flowchart which shows the example of the flow of a CVV check process. It is a flowchart which shows the example of the flow of a PIN code inquiry. It is a flowchart which shows the example of the flow of a voiceprint authentication process. It is a flowchart which shows the example of the flow of the card | curd issuing process in 2nd Embodiment of this invention. It is a figure which shows the example of the information which the information processing system has memorize | stored. It is a figure which shows the structural example of the communication system in 3rd Embodiment of this invention. It is a flowchart which shows the example of the flow of the card | curd issuing process in 3rd Embodiment of this invention. It is a figure which shows the structural example of the communication system in 4th Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Network 10 Information processing system 12 Control part 14 Memory | storage part 16 Audio | voice processing part 18 Interface part 20 Input part 22 Display part 24 Printing part 32 Private branch exchange 34, 36 Telephony server 38, 40 Application server 42 Voice processing server 44 Database server 80 Service Desk terminal 81 Card issuing machine 82 Service provider 91-93 terminal

Claims (22)

An information processing method in an information processing system comprising storage means for storing first information, second information, and a voiceprint in association with each other,
A first information input step for inputting first information;
A first voice input step for inputting voice;
It is determined whether or not the voice print input in the first voice input step matches the voice print stored in the storage unit corresponding to the first information input in the first information input step. A first determination step,
A step of outputting the second information stored in the storage means corresponding to the first information input in the first information input step when it is determined that they match in the first determination step. An information processing method characterized by the above.   The information processing method according to claim 1, wherein the first information is card identification information, and the second information is personal identification information.   The information processing method according to claim 1, wherein the step of outputting the second information outputs the second information as sound. The information processing method according to claim 1, wherein the information processing method comprises:
Inputting a correspondence relationship between the first information and the second information;
An information processing method, further comprising: associating the first information with the second information and storing the first information and the second information in the storage unit based on the correspondence relationship. An information processing method in an information processing system comprising storage means for storing first information and a voiceprint in association with each other,
A first information input step for inputting first information;
A first voice input step for inputting voice;
It is determined whether or not the voice print input in the first voice input step matches the voice print stored in the storage unit corresponding to the first information input in the first information input step. A first determination step,
An information processing method comprising: instructing a service provider to provide a service when it is determined to match in the first determination step.   6. The information processing method according to claim 5, wherein the first information is card identification information, and the service providing machine is a merchandise vending machine. The information processing method according to claim 1, wherein the information processing method includes:
A second information input step for inputting the first information;
A second voice input step for inputting voice;
The method further comprises the step of associating the first information input in the second information input step with the voice print of the voice input in the second voice input step and storing it in the storage means. Information processing method.   8. The information processing method according to claim 7, wherein the second information input step and the second voice input step input the first information and the voice by inputting a voice including the first information. An information processing method characterized by the above. An information processing method in an information processing system comprising storage means for storing first information, third information, and a voiceprint in association with each other,
A third information input step for inputting third information;
A third voice input step for inputting voice;
Associating the third information input in the third information input step with the voice print of the voice input in the third voice input step, and storing it in the storage means;
Inputting a correspondence relationship between the first information and the third information;
Storing the first information and the third information in the storage means in association with each other based on the correspondence relationship;
A first information input step for inputting the first information or the third information;
A first voice input step for inputting voice;
The voiceprint of the voice input in the first voice input step matches the voiceprint stored in the storage means corresponding to the first information or the third information input in the first information input step. And a first determination step for determining whether or not the information processing method.   The information processing method according to claim 9, wherein the first information is card identification information, and the third information is application identification information. An information processing method according to claim 10,
The storage means stores card identification information and information related to the validity of the card identified by the card identification information in association with each other,
The information processing method further comprises a step of validating information relating to the validity of the card identified by the card identification information when it is determined to match in the first determination step. .   10. The information processing method according to claim 9, further comprising a step of instructing a card issuing machine to issue a card when it is determined that the first determination step matches. An information processing method characterized by the above.   10. The information processing method according to claim 9, wherein the third information input step and the third voice input step input the third information and the voice by inputting a voice including the third information. An information processing method characterized by the above.   10. The information processing method according to claim 1, 5 or 9, wherein the first information input step and the first voice input step input the first information and the voice including the first information, An information processing method characterized by inputting voice. The information processing method according to claim 1, 5 or 9, wherein the information processing method is:
Generating random information; and
Outputting the random information;
An information processing method, further comprising: a second determination step of determining whether or not the random information is included in the voice input in the first voice input step. An information processing method in an information processing system comprising storage means for storing first information and a voiceprint in association with each other,
Generating random information; and
Outputting the random information;
A first information input step for inputting first information;
A first voice input step for inputting voice;
It is determined whether or not the voice print input in the first voice input step matches the voice print stored in the storage unit corresponding to the first information input in the first information input step. A first determination step,
An information processing method comprising: a second determination step of determining whether or not the random information is included in the voice input in the first voice input step.   A program for causing the information processing system to execute the information processing method according to claim 1, 5, 9 or 16.   A computer-readable recording medium having recorded thereon a program for causing the information processing system to execute the information processing method according to claim 1, 5, 9 or 16. An information processing system,
Storage means for storing the first information, the second information, and the voiceprint in association with each other;
First information input means for inputting first information;
First voice input means for inputting voice;
It is determined whether or not the voice print of the voice input by the first voice input means matches the voice print stored in the storage means corresponding to the first information input by the first information input means. First determining means for
Means for outputting second information stored in the storage means corresponding to the first information input by the first information input means when it is determined by the first determination means to match. An information processing system characterized by this. An information processing system,
Storage means for storing the first information and the voiceprint in association with each other;
First information input means for inputting first information;
First voice input means for inputting voice;
It is determined whether or not the voice print of the voice input by the first voice input means matches the voice print stored in the storage means corresponding to the first information input by the first information input means. First determining means for
An information processing system comprising: means for instructing a service provider to provide a service when it is determined by the first determination means that they match. An information processing system,
Storage means for storing the first information, the third information, and the voiceprint in association with each other;
Third information input means for inputting third information;
A third voice input means for inputting voice;
Means for associating and storing the third information input by the third information input means and the voice print of the voice input by the third voice input means in the storage means;
Means for inputting a correspondence relationship between the first information and the third information;
Means for associating and storing the first information and the third information in the storage means based on the correspondence relationship;
First information input means for inputting first information;
First voice input means for inputting voice;
It is determined whether or not the voice print of the voice input by the first voice input means matches the voice print stored in the storage means corresponding to the first information input by the first information input means. An information processing system comprising: a first determination unit that performs An information processing system,
Storage means for storing the first information and the voiceprint in association with each other;
Means for generating random information;
Means for outputting the random information;
First information input means for inputting first information;
First voice input means for inputting voice;
It is determined whether or not the voice print of the voice input by the first voice input means matches the voice print stored in the storage means corresponding to the first information input by the first information input means. First determining means for
An information processing system comprising: second determination means for determining whether or not the random information is included in the voice input by the first voice input means.

Images