JP2004348403A - Corporate activity evaluation method and evaluation device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a corporate activity evaluation method and device that can quickly respond to a change in corporate activities by quickly evaluating a business process made up of a series of steps and evaluating each department and an entire corporation according to the evaluation. <P>SOLUTION: For every corporate unit of each step making up a business process, output data on a quality index, a speed index, and a cost index are calculated as output indices. The output data are totaled across the business process to create evaluation data on the business process. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a company activity evaluation method and an evaluation device for evaluating a business process composed of a series of steps.
[0002]
[Prior art]
Conventionally, various methods and indices have been proposed as methods for evaluating corporate activities. A typical method is to perform evaluation using data on finance and accounting. Since the main purpose of corporate activities is to pursue profits, valuation using accounting data is one of the most important methods, but accounting data is used for valuation for external reporting such as terminal profit or loss. It tends to be biased and is inadequate when it comes to managing internal corporate activities. In other words, when evaluating corporate activities based on accounting data, it is easy to focus on costs directly related to profits, such as reductions in personnel and procurement costs. It is difficult to understand factors that increase costs, such as hidden waste and points to be improved.
[0003]
Therefore, a method of performing cost calculation including direct costs and indirect costs for all corporate activities has been proposed (see Non-Patent Document 1). In this method, indirect costs are also set by classifying quality costs, inventory costs, design costs, and the like, and all business activities are converted into costs for evaluation. If such cost accounting is performed for all activities, it becomes possible to evaluate each company activity from the viewpoint of cost data, and it becomes easy to grasp the factors of the cost increase.
[0004]
In addition, a method has been proposed in which actual data and plan data of corporate activities are compared with each other and evaluated using a computer. For example, in Patent Document 1, with respect to financial data extracted from financial statements such as sales and profits and non-financial data such as a new merchandising rate and market share, the current term actual data, the previous year actual result data, the current term plan data, the next term plan It collects data and the results data for the next year of the previous year, calculates and processes data related to evaluation items based on these data, and ranks the data related to evaluation items according to a predetermined scoring criterion. ing.
[0005]
Also, in Patent Document 2, production plan information is extracted by dynamically loading actual data in an actual system, and the extracted production plan information is dynamically fed back to the actual system to produce production plan information corresponding to customer needs. A production management method is described in which the accuracy of production management is improved by repeating the hypothesis verification.
[0006]
[Patent Document 1]
JP 2001-350911 A
[Patent Document 2]
JP 2001-282346 A
[Non-patent document 1]
Peter L. Grieco, Jr. One author, translated by Shuji Mizoguchi and one other, "Introduction to Activity-Based Costing", Sigma Bay Capital, June 30, 2000
[0007]
[Problems to be solved by the invention]
In the preceding literature, if cost calculations are to be performed strictly for corporate activities in general, it is necessary to analyze each corporate activity, list the basic items, and convert the cost for each item. You have to put a lot of effort. In recent years, corporate activities have tended to become more complex in terms of mass, such as reviewing operations associated with IT and responding to environmental issues, and cost accounting itself in response to such changes could be a heavy burden.
[0008]
In addition, with the globalization and networking of corporate activities, it is necessary for the corporate organization itself to capture corporate activities in a dynamic organizational form based on business processes, rather than a static organizational system. In other words, it is important to evaluate each section as a whole of the corporate activities in each step of the business process, rather than making an evaluation based on each section of the organizational system, in order to perform a more accurate evaluation. In addition, the globalization and networking of corporate activities, in order to further accelerate the speed of corporate activities, evaluate each section after performing an overall evaluation as in Patent Literature 1 and Patent Literature 2. Performing a top-down evaluation from the top to the bottom as described above leads to speedy evaluation. Therefore, in order to respond to the speeding up of corporate activities, it is quicker to perform bottom-up evaluation from bottom to top, such as evaluating the entire corporate activity from each step evaluation. It can be performed.
[0009]
Therefore, according to the present invention, it is possible to quickly evaluate a business process composed of a series of steps, and to evaluate each department and the entire company based on the evaluation, thereby enabling a company activity to respond immediately to changes in the company activity. It is an object of the present invention to provide an evaluation method and an apparatus therefor.
[0010]
[Means for Solving the Problems]
A business activity evaluation method according to the present invention calculates output data based on an output index for each business activity unit corresponding to each step of a business process composed of a series of steps, and applies the calculated output data to a business process. It is characterized in that evaluation data on a business process is created by totaling for each process.
[0011]
Another business activity evaluation method according to the present invention calculates output data based on an output index for each business activity unit corresponding to each step of a business process composed of a series of steps, and The evaluation data of each section is created by summing up the output data related to the corporate activity units.
[0012]
Yet another business activity evaluation method according to the present invention calculates output data based on an output index for each business activity unit corresponding to each step of a business process composed of a series of steps, and calculates all output data within a company. It is characterized in that output data relating to a company activity unit is totaled to create evaluation data for the entire company.
[0013]
In the above-mentioned method for evaluating corporate activities, the output index is composed of a quality index, a speed index, and a cost index. Further, the quality index is set by a ratio between the number of input cases and the number of output cases that have achieved the target standard. Further, the speed index is set based on the time required for processing each case in the unit of corporate activity.
[0014]
A business activity evaluation device according to the present invention includes: a calculation unit configured to calculate output data based on an output index for each business activity unit corresponding to each step of a business process including a series of steps; and the calculated output. Generating means for totalizing data for each business process and generating evaluation data relating to the business process.
[0015]
Another corporate activity evaluation device according to the present invention is a calculating means for calculating output data based on an output index for each corporate activity unit corresponding to each step of a business process composed of a series of steps, It is characterized in that it is provided with a creating means for creating output data of each section by totalizing output data on the unit of business activity for each section.
[0016]
Still another business activity evaluation device according to the present invention includes: a calculation unit configured to calculate output data based on an output index for each business activity unit corresponding to each step of a business process including a series of steps; A means for totalizing the output data of all the company activity units and creating evaluation data of the entire company.
[0017]
Since the present invention has the above-described configuration, it is possible to evaluate corporate activities based on business processes, and not based on a static organizational structure such as each department in the company, but based on a flow of corporate activities. Evaluation becomes possible. Therefore, it is possible to evaluate non-stationary activities, such as various new development projects and activities for improvement, other than the steady activities for maintaining the company among the company activities.
[0018]
Then, when performing the evaluation, the output data based on the output index is calculated for each business activity unit corresponding to each step constituting the business process, and the evaluation data is created by totaling for each business process. , It is possible to evaluate quickly. In other words, by looking at the evaluation data, it is possible to easily understand which step has a problem together with the evaluation of the entire business process, so that it is possible to immediately take measures for improvement. As described above, since the evaluation is performed based on the specific output index, there is no labor burden such as performing the business analysis and the cost calculation with respect to the company activity unit, and the quick evaluation can be performed with simple calculation.
[0019]
When business processes are evaluated based on output indicators related to corporate activity units, if a problem occurs in a series of business flows because the output of the previous process continues as the input of the subsequent process, The effect appears on the output index of the corporate activity unit. Therefore, the key department responsible for the entire business process needs to catch the problem as soon as possible and take necessary measures. In this case, the main department handles the problem resolution not from the department directly in charge of the problematic step but from the overall business process, so that it is possible to avoid the harm caused by so-called "partial optimization" for each step. .
[0020]
Also, by summarizing the output data of each step for each department, the contribution of each department to various business processes of corporate activities can be evaluated, and the contribution of each department from the viewpoint of the business process in the company can be evaluated. The degree can be accurately determined. Similarly, by totaling the output data of each step, it is possible to quickly evaluate the entire company.
[0021]
By setting a quality index, a speed index, and a cost index as output indexes, evaluation can be performed from multiple viewpoints, and a comprehensive evaluation of each step can be obtained more accurately. Here, “quality” refers to the quality of the product or service content obtained by the business activity, and can be evaluated based on the evaluation criteria set for each business activity. By setting the quality index based on the ratio between the number of output cases and the number of input cases that have achieved the target criterion, it is possible to easily calculate and quickly evaluate. In addition, by setting the speed index based on the time required for processing each case in the unit of corporate activity, it is possible to similarly easily calculate.
[0022]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail. Note that the embodiments described below are preferred specific examples for carrying out the present invention, and therefore, various technical limitations are made. However, the present invention is particularly limited in the following description. It is not limited to these forms unless otherwise specified.
[0023]
FIG. 1 shows a tree diagram in which the corporate activity 1 is classified from three viewpoints: infrastructure maintenance, business support, and business business. Here, a business process corresponding to the classification will be described by taking a general corporate activity relating to the manufacturing industry as an example.
[0024]
The infrastructure maintenance activity 2 is a corporate activity for providing an infrastructure such as organization management, labor management, and accounting management of a company. The business process 5 includes an organization management business process, a finance / accounting business process, and a personnel / labor management business. Something like a process. In the organization management business process, business activities such as management of goals in business activities, management accounting for business operations of the entire company, and revision of in-house systems are processed. In the financial and accounting business processes, corporate activities such as planning of a company's annual budget, budget execution management, and payroll are processed. In the human resources and labor management business process, corporate activities such as the implementation of education and training for employees, the management of human resources including the evaluation of personnel, the maintenance and management of various systems and regulations necessary for business operations, and the management of health and safety. It is processed.
[0025]
The main department 6 is predetermined for each business process. The main department is responsible for the corporate activity units of the steps that make up the business process, and is responsible for the entire business process. In this example, the corporate planning office is the main division of the organization management business process, and the finance and accounting business process and the personnel and labor management business process are the main divisions of the accounting department and the personnel and labor department, respectively.
[0026]
The business support activity 3 is a corporate activity for smoothly performing business business, and includes a business which is conventionally called an indirect business. Examples of the business process include an information system management business process, a quality system management business process, an environmental system management business process, a fixed asset management business process, and a production equipment / equipment management business process. In the information system management business process, corporate activities such as management of electronic information such as documents and data created in the company are processed. In the quality system management business process, business activities such as management related to ISO9001, improvement and preventive measures accompanying quality check are processed. In the environmental system management business process, business activities such as management related to ISO14001 and facility management for dealing with environmental problems are processed. In the fixed asset management business process, business activities such as management of land, buildings, and communication facilities are processed. In the production equipment / equipment management business process, business activities such as management of production equipment, measurement equipment, and the like owned by the enterprise are processed.
[0027]
The main department of the information system management business process is the information system department, the main department of the quality system management business process and the environmental system management business process is the quality and environment management department, the main department of the fixed asset management business process is the general affairs department, production equipment and equipment management. The main department of the business process is the Production Engineering Department.
[0028]
The business operation activity 4 forms the core of a company and is a series of activities directly related to the sales of the company, and has been conventionally called direct business. The business processes include a product / service development business process, a sales promotion business process, a product supply business process, a service / parts supply business process, a repair / after-service business process, and a complaint / complaint processing business process. In the product / service development business process, corporate activities from product planning to sales preparation are processed. In the sales promotion business process, marketing, sales support, and corporate activities from inquiries to orders are processed. In the product supply business process, a series of corporate activities such as order receiving, shipping, installation, acceptance, and payment are processed. In the service / parts supply business process, a series of corporate activities such as order receiving-shipping-paying are processed. In the repair / after-sales service business process, a series of corporate activities such as reception of repairs, etc., execution, and payment are processed. In the complaint / complaint processing business process, a series of corporate activities such as receiving a complaint, first aid measures, and permanent measures are processed.
[0029]
The main department of the product / service development business process is the sales department and the design department, the main department of the sales promotion business process is the sales department, the main department of the product supply business process and the service / parts supply business process is the production management department and the sales department, and repair. -The main department of the after-sales service business process is the service department and the sales department, and the main department of the complaint / complaint processing business process is the service department and the quality and environmental management department.
[0030]
When the evaluation is performed, the evaluation is performed for each step of the business process as described later, and the evaluation result 7 regarding the degree of contribution of the department in charge of the unit of corporate activity in each step to the business process is calculated. The evaluation for each step is totaled in the business process, and the evaluation result 8 of the main department is calculated. Therefore, the main department is expected to improve the evaluation of the entire business process by checking other departments supporting the business process as well as the contribution at each step. Therefore, it is possible to avoid the adverse effect of “partial optimization” caused by each department focusing on only the evaluation of each step. As in the past, if corporate activities were costed and evaluated, reduction of costly data would be the center of improvement activities, and the effect of improvement would not necessarily be seen from the viewpoint of the entire business process. Although `` partial optimization '' is likely to occur, performing the above-mentioned evaluation enables each step of the business process and the whole to be evaluated in a multilayered manner, and optimal improvement activities while organically linking each step of the business process It is possible to proceed. In addition, it is possible to objectively indicate how much contribution (impact) each step exhibits in the entire business process.
[0031]
Then, if the evaluation result 9 of the entire company is calculated by totalizing the evaluations of the main departments, the evaluation of the entire company can be performed more quickly. In a series of business processes, when there are a plurality of main departments, the department in charge of the final step has greater responsibility for the business process, and thus is positioned as the main department of the entire process. The other main divisions are positioned as main divisions responsible for a sub-process consisting of some steps in the business process.
[0032]
FIG. 2 shows a flow of steps related to the product supply business process. The product supply business process is composed of three sub-processes: ordering-shipping, installation-inspection, and billing-collection. The order-shipping sub-process includes ten steps from confirmation of order contents to shipping, as shown in the figure. The departments responsible for the order-to-shipment sub-process are listed in the left column, and the departments responsible for the corporate activity units corresponding to each step correspond to the departments indicated by the circles in the lower column of each step. For example, in order content confirmation, order information from a customer is transmitted to the sales department, and the sales department contacts the design department to confirm the content. Other business processes can be similarly shown as a flow of steps as shown in FIG. In this example, the main department related to the order-delivery sub-process is the production management department, and the main department related to the installation-inspection and billing-collection sub-processes is the sales department, and the sales department handles the final step. The sales department is positioned as the main department.
[0033]
FIG. 3 shows a generalized flow of the business process as described above, and is assumed to be composed of steps S1 to Sn. When the business process is viewed as a flow, there is a request item (input) that needs to be processed and a result item (output) that has been processed in each company activity unit for each step. For example, in step S2, The result item (output) of S1 is accepted as a request item (input). Further, the result item (output) of step S2 is inherited as the request item (input) of the next step S3, and finally the result item (output) from step Sn becomes the result item of the business process. As described above, the request item (input) and the result item (output) of each step are linked and connected, and one business process flow is established.
[0034]
Therefore, by focusing on the required items and the result items of each step, it is possible to evaluate the work status of each step in the activity unit, and if the achievement items that meet the predetermined criteria are counted. In addition, the quality of work can be evaluated. Therefore, as a quality index (Q),
Q = OUTPUT / INPUT
Is defined. Here, OUTPUT is data corresponding to the outcome item, and may be, for example, the number of cases for which processing has been completed, or any data indicating the outcome. INPUT is data corresponding to the received request item, and may be, for example, the number of cases requiring processing. Looking at the quality index (Q), for example, in the case of 100/100, it is evaluated that the work is proceeding without any problem, but in the case of 85/100, the number of processed cases is stagnant or defective cases occur. And it is necessary to take some measures.
[0035]
In order to evaluate the work status of each step in the activity unit from the viewpoint of processing speed, as a speed index (LT),
LT = Tout−Tin
Is defined. Here, Tin is the time at which the case is accepted, and Tout is the time at which the case processing is completed. Therefore, the speed index (LT) indicates the time required for the case processing.
[0036]
In addition, in order to evaluate the work status of each step in the activity unit from the viewpoint of the cost required, the cost index (C) is
C = C1 + C2
Is defined. C1 is an expense related to an article necessary for processing material costs and the like, and C2 is a labor cost, which is obtained by multiplying a wage per hour by a working time.
[0037]
By performing the evaluation based on the above three indices, the evaluation can be performed quickly and accurately, and the evaluation can be performed organically by linking the steps. That is, in the quality index (Q), for example, assuming the following work situation,
STEP INPUT OUTPUT
S1 100 85
S2 100 100
S3 100 125
Data on the overall operation of the quality index (Q)
Q = 85/100 × 100/100 × 125/100
Can be easily obtained. In addition, the data relating to the entire operation of the speed index (LT) and the cost index (C) may be obtained as the sum total of the data calculated in each step. Then, the evaluation data of the entire business process obtained as described above becomes the evaluation data of the main department.
[0038]
FIG. 4 shows a case where the evaluation data for the business process A is totaled. The business process A is composed of steps S1 to S5 shown in the upper column. As the department in charge, X1 to X7 shown in the left column are in charge of each step, and the main department is X1. The department in charge of each step is shown with a circle in each step column. The evaluation of the activity unit in each step is performed based on the quality index (Q), the speed index (LT), and the cost index (C) as described above. For example, in step Sn, Qn, LTn, and Cn are calculated, which becomes the evaluation xna of the department in charge. Here, when a plurality of departments in charge are involved as in steps S3 and S5, as shown in FIG. 5, step S3 is divided into S31, S32 and S33 for each department in charge and the evaluation is performed. , May be summed up and evaluated in step S3. Similarly, step S5 may be divided into S51 and S52, evaluated, and totaled.
[0039]
When the evaluation data of each department in charge in the business process A is totaled in the right column, the contribution of each department in the business process A is clearly shown. Also, based on the quality index (Q), speed index (LT) and cost index (C) of each step
Qa = Q1 × Q2 × Q3 × Q4 × Q5
LTa = LT1 + LT2 + LT3 + LT4 + LT5
Ca = C11 + C12 + C21 + C22 + C31 + C32 + C41 + C42 + C51 + C52
The evaluation data Σxna of the entire business process A is calculated, and is used as the evaluation of the main department X1.
[0040]
Then, as shown in FIG. 6, the evaluations (xnb to h) for each department are similarly tabulated for the business processes B to H other than the business process A, and the evaluation data (@xnb to h) for the entire business process is calculated. I do. By further summarizing the evaluation data of the entire business process, the evaluation data of the entire company is calculated.
[0041]
As described above, the evaluation data based on the quality index (Q), the speed index (LT), and the cost index (C) are easily calculated in a multilayered manner for each department, each business process, and the entire company. The evaluation can be performed quickly, and the step or the business process having the problem can be easily grasped. When the evaluation is performed, the evaluation can be performed based on the numerical range set when the business activity is planned, or the evaluation can be performed based on the average value of the whole. When formulating a plan for corporate activities, set evaluation criteria for the entire company as goals and assign them as evaluation criteria for each business process accordingly, so that the key departments can achieve the evaluation standards for each business process. By setting the goals of the department in charge and the goals of the department in charge, it is possible to set clear goal management based on unified evaluation standards for the entire corporate activities.
[0042]
Further, in addition to the business process shown in FIG. 2, the present invention can be applied to an irregular project. FIG. 7 shows an example. In this example, the process of the project includes P1 to P11, and P1 to P3 are step S1, P4 to P9 are step S2, P10 is step S3, and P11 is step S4. In step S1, processes P1, P2 and process P3 are processed in parallel. In step S2, processes P5, P6, and P9 and processes P7 and P8 are processed in parallel. Specific examples of such a project include a series of steps such as foundation construction, upper building / exterior construction, interior construction, and exterior construction, such as housing construction.
[0043]
For the quality index (Q), the number of items to be realized in each of the processes P1 to P11 is tabulated for each of the steps S1 to S4 to be plan values K1p to K4p. Assuming that the actual values K1d to K4d are totaled for each of steps S1 to S4, the quality index (Qn) of step Sn is
Qn = Knd / Knp
Is calculated. Assuming that the target value of the entire project is Qp, the overall actual value Qd is
Qd = Qp × Q1 × Q2 × Q3 × Q4
Is calculated. And the achievement rate is
Qd / Qp = Q1 × Q2 × Q3 × Q4
Is calculated. From the above data, the quality can be evaluated.
[0044]
The speed index (LT) is such that in step S1, the longer lead time of the processes P1, P2 and P3 is set to LT1, and in step S2, any of the processes P5, P6 and P9 and the processes P7 and P8 The longer lead time is referred to as LT2. In steps S3 and S4, the lead times of steps P10 and P11 are set to LT3 and LT4, respectively. Then, the speed index (LT) of the entire project is LT = LT1 + LT2 + LT3 + LT4
Is calculated. It is possible to evaluate the processing speed by setting the above data as target values to be realized and comparing them with the actual values when the project is actually performed.
[0045]
In the cost index (C), in step S1, the input man-hours in the processes P1, P2, and P3 are C1, and in step S2, the input man-hours in the processes P5, P6, P7, P8, and P9 are C2. In steps S3 and S4, the input man-hours in steps P10 and P11 are set to C3 and C4, respectively. And the cost index (C) of the whole project is
C = C1 + C2 + C3 + C4
Is calculated. It is possible to evaluate the cost by setting the above data as target values to be realized and comparing them with the actual values when the project is actually performed.
[0046]
Further, the present invention can be applied to a case where an improvement project for improving a business process is evaluated. An example is shown in FIG. This example relates to a business process for responding to an estimated price requested by a customer. As a step in the business process,
S1: Receiving requests from customers and creating materials
S2: Accepted request case and confirmed contents
S3: Creation of quote specification
S4: Calculation of cost estimate
S5: Create answer of estimated price
S6: Receiving the answer for the request and sending the quotation
And set.
[0047]
Then, as a result of implementing an improvement project in this business process, it is assumed that the average number of cases processed each week has been improved as follows.
Before improvement After improvement
S1: 25 cases → 25 cases
S2: 25 cases → 25 cases
S3: 20 cases → 25 cases
S4: 20 → 25
S5: 20 cases → 25 cases
S6: 20 cases → 25 cases
As shown in FIG. 8, the quality index (Q) is calculated by multiplying the ratio between the number of inputs and the number of outputs in each of steps S1 to S6. At present, the number of outputs is five less than the number of inputs in step S3, and the number of processed cases is limited to 20 in subsequent steps. Therefore, the current quality index (Qp) is 0.8. After the improvement, the number of processes increases in step S3, and the number of outputs becomes the same as the number of inputs. The number of subsequent processes also increases accordingly, and the quality index (Qi) after the improvement becomes 1.0. Therefore, an improvement effect of 20% is recognized for the quality index.
[0048]
Looking at the average required man-hours per project to evaluate these improvements,
S1: 1.75 hours / item → 1.75 hours / item
S2: 0.25 hours / item → 0.25 hours / item
S3: 5.00 hours / item → 4.00 hours / item
S4: 1.25 hours / item → 1.00 hours / item
S5: 0.75 hours / item → 0.25 hours / item
S6: 0.25 hours / item → 0.25 hours / item
As a result, the man-hour reduced by the improvement is 1.5 hours / item in total. Therefore, in one year, reduction man-hours are
1.5 hours / case x 25 cases / week x 50 weeks = 1,875 hours
It becomes. The man-hours required for the improvement project
3 people x 8 hours x 5 days x 4 weeks x 3 months = 1,440 hours
, The rating for this improvement project is:
1,875 / 1,440 = 1.302
It can be evaluated that there was a 30% investment effect.
[0049]
As described above, it is possible to analyze at which step the effect was achieved by the improvement project, and to evaluate the investment effect of the improvement project itself using such evaluation data.
[0050]
FIG. 9 shows an example of a block configuration diagram of an apparatus for performing the above-described processing related to evaluation. As the device, a known information processing device such as a computer can be used. Storage devices 11 and 14 are connected to the CPU 10 that performs information processing. The storage device 11 is processed as a basic data table 12 that stores company organization data, wage data per hour, and the like, and is processed daily as a company activity. A business management DB 13 in which data on business is stored is provided. The storage device 14 stores a target management DB 15 in which target data relating to evaluation is stored, and evaluation data based on a quality index (Q), a speed index (LT), and a cost index (C) corresponding to actual business activities. An evaluation DB 16 is provided. An input device 17 for inputting data such as corporate organization data and target data, and a display device 18 for displaying evaluation results processed by the CPU 10 are connected to the CPU 10.
[0051]
First, when a business activity plan is formulated and evaluation criteria are determined, those data are input from the input device 17 and the CPU 10 stores the data in the target management DB 15. Data created by daily processing of corporate activities is transmitted from a terminal (not shown) to the CPU 10 as needed, and the data is sequentially accumulated in the business management DB 13. When the evaluation data is created after the elapse of the predetermined period, the CPU 10 reads out the company organization data and the like from the basic data table 12, extracts the data necessary for the evaluation from the business management DB 13, performs the processing, and executes the quality index (Q). , Evaluation data based on the speed index (LT) and the cost index (C). In addition, the evaluation reference data is read from the target management DB 15 to create a comparison result with the actual data, and is stored in the evaluation DB 16 together with the evaluation data. Then, the CPU 10 appropriately processes the evaluation data and the comparison result into a list or a graph on the display device 18 and displays the list or the graph.
[0052]
【The invention's effect】
As described above, according to the present invention, a company activity can be evaluated based on a business process, and a dynamic evaluation based on a flow of the company activity, not a static organizational system such as each department in the company. Becomes possible. Therefore, it is possible to evaluate non-stationary activities, such as various new development projects and activities for improvement, other than the steady activities for maintaining the company among the company activities.
[0053]
Then, when performing the evaluation, the output data based on the output index is calculated for each business activity unit corresponding to each step constituting the business process, and the evaluation data is created by totaling for each business process. , It is possible to evaluate quickly. In other words, by looking at the evaluation data, it is possible to easily understand which step has a problem together with the evaluation of the entire business process, so that it is possible to immediately take measures for improvement. As described above, since the evaluation is performed based on the specific output index, there is no labor burden such as performing the business analysis and the cost calculation with respect to the company activity unit, and the quick evaluation can be performed with simple calculation.
[0054]
Also, by summarizing the output data of each step for each department, the contribution of each department to various business processes of corporate activities can be evaluated, and the contribution of each department from the viewpoint of the business process in the company can be evaluated. The degree can be accurately determined. Similarly, by totaling the output data of each step, it is possible to quickly evaluate the entire company.
[0055]
By setting a quality index, a speed index, and a cost index as output indexes, comprehensive evaluation of each step can be performed more accurately. By setting the quality index based on the ratio between the number of output cases and the number of input cases that have achieved the target criterion, it is possible to easily calculate and quickly evaluate. In addition, by setting the speed index based on the time required for processing each case in the unit of corporate activity, it is possible to similarly easily calculate.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating a business process relating to a corporate activity and a main department thereof.
FIG. 2 is a diagram illustrating steps related to a product supply process.
FIG. 3 is a flowchart regarding a business process.
FIG. 4 is a diagram showing a relationship between a department in charge and a step relating to a business process.
FIG. 5 is a diagram showing a relationship between a department in charge and a step relating to a business process.
FIG. 6 is a diagram showing a relationship between business processes of the entire company and evaluation data.
FIG. 7 is an explanatory diagram of steps related to a project and evaluation thereof.
FIG. 8 is an explanatory diagram relating to evaluation of a business process improvement project.
FIG. 9 is a device block diagram according to an embodiment of the present invention.
[Explanation of symbols]
10 CPU
11 Storage unit
12 Basic data table
13 Business management DB
14 Storage unit
15 Goal Management DB
16 Evaluation DB
17 Input device
18 Display device

Claims (9)

Calculate the output data based on the output index for each business activity unit corresponding to each step of the business process consisting of a series of steps, and aggregate the calculated output data for each business process to evaluate the business process A corporate activity evaluation method characterized by creating data. Calculate the output data based on the output index for each corporate activity unit corresponding to each step of the business process consisting of a series of steps, and aggregate the output data for the corporate activity unit for each department in the company A corporate activity evaluation method characterized by creating evaluation data for each department. Calculate the output data based on the output index for each corporate activity unit corresponding to each step of the business process consisting of a series of steps, aggregate the output data for all corporate activity units in the company, and collect A method for evaluating corporate activities, characterized by creating evaluation data. 4. The method according to claim 1, wherein the output index comprises a quality index, a speed index, and a cost index. The business activity evaluation method according to claim 4, wherein the quality index is set by a ratio between the number of input cases and the number of output cases that have achieved the target standard. The business activity evaluation method according to claim 4, wherein the speed index is set based on a time required for processing each case in a business activity unit. A calculating means for calculating output data based on an output index for each business activity unit corresponding to each step of a business process composed of a series of steps, and calculating the calculated output data for each business process to perform the business And a creation means for creating evaluation data relating to a process. Calculation means for calculating output data based on an output index for each corporate activity unit corresponding to each step of a business process composed of a series of steps, and output data relating to the corporate activity unit for each department in the company A corporate activity evaluation device comprising a creation means for creating evaluation data of each section by totalizing. Calculation means for calculating output data based on output indicators for each corporate activity unit corresponding to each step of a business process consisting of a series of steps, and aggregation of output data for all corporate activity units within a company A business activity evaluation device, which comprises a creation means for creating evaluation data for the entire enterprise.

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