JP2004328525A - Ip telephone system and its message informing method in no answer to incoming call - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To inform a message from a caller in an appropriate form being conscious of a plurality of users who share a telephone terminal, during a call while the telephone terminal is busy. <P>SOLUTION: When an IP telephone terminal 15 is unable to answer an incoming call, a voice response to the caller is performed by a voice response part 111. A voice message from the caller is stored in a voice message storage part 107 and further converted into a text message by applying voice recognition thereto in a voice recognizing part 112. When a message information timing and a user are designated from the caller in response to the voice response, the text message and the voice message are managed for each user, the text message is sent by a text message transmission control part 113 to a terminal device that is linked to the IP telephone terminal 15, and pop-up display of the text message is performed on its display part in a form that can be discriminated by the user. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention comprises a main device having an interface connected to an IP (Internet Protocol) network, an IP telephone terminal, and a terminal device, and the main device performs IP communication control between the IP telephone terminal and the terminal device and the IP network. More specifically, when an IP telephone terminal cannot respond to an incoming call, an IP telephone system for displaying a voice message from the caller as a text message on a terminal linked to the IP telephone terminal and a method of notifying a message when there is no incoming call About.
[0002]
[Prior art]
As one of the service functions of the telephone system, a voice mail service that stores voice messages from a caller by a voice mail function when a telephone terminal can not answer an incoming call and allows the callee to receive a message when requested is provided. is there.
[0003]
However, this service requires a two-step operation of confirming reception (accumulation) of a message and then confirming the content of the message. For example, during a call with the first caller, When there is an incoming call from a caller and a voice message is left without being able to respond to the incoming call, the voice message cannot be instantaneously confirmed while talking with the first caller.
[0004]
In order to eliminate such inconvenience of the voice mail function, Japanese Patent Application Laid-Open No. H10-163,1992 discloses a method for receiving an incoming call that is busy on a first call and receiving a signal indicating that the subscriber cannot perform a call. A technique for recording a message generated by a caller and transmitting to the subscriber information associated with the message being recorded, substantially simultaneously with the recording of the message. I have.
[0005]
In the prior art system described in this known document, a subscriber who is already on a call with a first call is associated with a message that is being recorded by a second caller trying to talk to this subscriber during that call. You can check the information.
[0006]
However, in this conventional system, when a message from the second caller is recorded during a call with the first call, each user of the subscriber terminal to be called is stored without any distinction. Was. For this reason, in a case where a plurality of users use subscriber terminals for which an incoming call cannot be answered, it has not been possible to accumulate and report messages conscious of each user.
[0007]
[Patent Document 1]
JP-A-10-224777
[Problems to be solved by the invention]
As described above, in the above-described conventional system, when a new incoming call is received while the telephone terminal is already in a call, a message from the sender of the new incoming call is transmitted without distinguishing a plurality of users who use the telephone terminal. In the environment where the subscriber terminal is shared by multiple users, it is not possible to accumulate and report messages that differentiate each of these users because the subscriber terminal is stored and forwarded to the telephone terminal. However, there is a problem that the message cannot be appropriately transmitted to each user.
[0008]
The present invention eliminates the above-described problems, and when a telephone terminal has already received a call during a call, a message from the caller can be appropriately transmitted to a plurality of users who are sharing the telephone terminal during the call. It is an object of the present invention to provide an IP telephone system capable of notifying in a form and a method of notifying a message when a call is not answered.
[0009]
[Means for Solving the Problems]
In order to achieve the above object, the invention according to claim 1 comprises a main device having an interface connected to an IP network, an IP telephone terminal, and a terminal device, wherein the main device includes the IP telephone terminal, the terminal device, and the IP device. In an IP telephone system for controlling IP communication between networks, if the IP telephone terminal cannot respond to an incoming call, a voice response is made to ask the caller to leave a message, to notify the message and to designate a user. Voice response means, voice message storage means for storing a voice message from the caller in response to the voice response, message conversion means for voice recognition of the voice message and convert it into a text message, If the caller has specified the timing and the user, determine the specified content Another means, a message management means for managing the text message and the voice message for each user, and a message sending means for sending the text message to a terminal device linked to an IP telephone terminal that has failed to answer the incoming call And the terminal device further comprises display control means for pop-up displaying a text message sent from the message sending means on a display unit.
[0010]
According to a second aspect of the present invention, in the first aspect of the present invention, there is provided control means for controlling the text message based on preset user information, and the terminal device sets the user information. It is characterized by comprising setting means.
[0011]
The invention according to claim 3 comprises a main device having an interface connected to an IP network, an IP telephone terminal, and a terminal device, and the main device controls IP communication between the IP telephone terminal and the terminal device and the IP network. In the IP telephone system, when the IP telephone terminal cannot respond to an incoming call, the terminal device performs a voice response for inquiring a caller to leave a message, to notify the message, and to specify a user when the IP telephone terminal cannot answer the incoming call. Voice message storage means for storing a voice message from the caller in response to the voice response; message conversion means for recognizing the voice message by voice and converting it to a text message; and Determining means for determining the specified content when the timing and the user specify; And message management means for managing serial text message and the voice message to each user, characterized by comprising a display control means for pop up the text message on the display unit.
[0012]
According to a fourth aspect of the present invention, in the third aspect of the present invention, the terminal device further comprises: a setting unit configured to set user information used for controlling the text message, based on the user information set by the setting unit. Control means for controlling the text message.
[0013]
According to a fifth aspect of the present invention, in the second aspect of the present invention, the setting means may include one or more second terminal devices different from the first terminal device linked to the IP telephone terminal. Setting, and when the text message sent to the first terminal device is not received by the first terminal device, the control means sends the text message to the second terminal device. Features.
[0014]
According to a sixth aspect of the present invention, in the second or fourth aspect of the present invention, the setting unit sets whether to delete a voice message before the text conversion of the text message. When the setting to delete is made, the voice message before the text conversion of the text message is deleted.
[0015]
According to a seventh aspect of the present invention, in the second or fourth aspect of the present invention, the setting means sets a priority regarding a pop-up display timing of the text message, and the control means sets a plurality of times to be transmitted at the same time. When there is a text message, the plurality of text messages are transmitted according to the priority.
[0016]
According to an eighth aspect of the present invention, in the first or the third aspect of the present invention, the terminal device sets the timing of pop-up display of the text message received from the main device at least immediately after the reception of the text message, at the time of terminal startup. , A display timing setting means for selecting and setting one from a predetermined application start time.
[0017]
According to a ninth aspect of the present invention, in the first or the third aspect of the present invention, the terminal device includes a telephone function unit that controls outgoing / incoming and outgoing telephone calls and a predetermined operation for a text message that is being displayed in a popup. Transmission means for automatically transmitting the text message to the transmission source terminal.
[0018]
According to a tenth aspect of the present invention, in the first or the third aspect of the present invention, the terminal device calls and transmits a call to an IP telephone terminal linked in advance based on a predetermined operation for a text message during popup display. A return call requesting unit for transmitting a request, wherein the IP telephone terminal automatically sends, based on the return call request from the terminal device, a transmission source terminal of a text message being pop-up displayed on the terminal device. It is characterized by having a call-back sending means for sending a call back.
[0019]
In an IP telephone system including an IP telephone terminal and a terminal device having an interface for connecting to an IP network, the invention according to claim 11 provides a method for receiving a call from a caller when the IP telephone terminal cannot respond to an incoming call. In the message notifying method at the time of unanswered incoming call for notifying a message, when the IP telephone terminal cannot respond to the incoming call, a voice response is performed to ask the caller to leave the message, to notify the message, and to specify a user. A voice response step, a message conversion step of recognizing a voice message from the caller with respect to the voice response and converting the voice message into a text message, and the caller receiving the timing and user's designation for the voice response. In the case, the step of determining the specified content and the determined user A message management step of managing a text message and the voice message, and a pop-up display step of pop-up display of the text message on a display unit of a terminal device linked to the IP telephone terminal that has failed to answer the incoming call. Features.
[0020]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
[0021]
FIG. 1 is a diagram showing an overall configuration of an IP telephone system according to the present invention.
[0022]
This IP telephone system includes a main device 10 connected to both an IP network 40 and a public network 50, an IP telephone terminal 15 (for example, IP telephone numbers 123-456) connected to the main device 10 via a LAN 30, Computer (PC) 20 (for example, IP address 192.168.1.1) and personal digital assistant (PDA: Personal Digital Assistants) 25, main device 10 and IP telephone terminal 15, PC 20, PDA 25 (IP address 193.169. 1.1) and the like, and a RAS (Remote Access Server) 35 provided between the LAN 30 and the public network 50.
[0023]
An access point (AP) 45 is provided between the IP network 40 and the public network 50, and the mobile phone terminals 65a and 65b connected to the public network 50 or the PC 70 access the IP network 40 via the AP 45. Is making it possible.
[0024]
The main device 10, the IP telephone terminal 15, the PC 20, and the PDA 25, which are components of this system, each have an interface means for connecting to the IP network 40 via the LAN 30, and thereby connect to the public network 50. The mobile phone terminals 65a and 65b or the PC 70 and the like and the IP phone terminal 15 in the present system can perform IP communication via the IP network 40.
[0025]
In this system, for example, in response to an incoming call from the mobile phone terminal 65a in the public network 50, the main device 10 calls the incoming call destination, for example, the IP telephone terminal 15, and the IP telephone terminal 15 receives the incoming call. Is connected to the caller terminal (mobile phone terminal 65a), and exchange control for securing a communication path between them is performed.
[0026]
Thus, the IP telephone terminal 15 can make a telephone call with the mobile telephone terminal 65a via the IP network 40 by IP voice communication using the technology of Voice (Voice over IP).
[0027]
Further, if the IP telephone terminal 15 is in a call with the mobile telephone terminal 65a and, for example, there is an incoming call from the mobile telephone terminal 65b in the public network 50 and the IP telephone terminal 15 cannot respond to the incoming call, After receiving a voice message from a caller (user of the mobile phone terminal 65b), converting the voice message into text data, sending the data (text message) to a terminal linked to the IP telephone terminal 15 And perform message notification control when a response is not possible to display a pop-up.
[0028]
In FIG. 1, a PC 20 is a terminal linked to the IP telephone terminal 15 as a text message pop-up display target related to the above-mentioned message notification service at the time of non-response.
[0029]
The PDA 25 is a terminal linked to the IP telephone terminal 15 as a transfer destination for sending a message instead of the PC 20 when the PC 20 cannot receive a text message because the power of the PC 20 is turned off (when not activated). is there. Alternatively, the mobile phone terminal 65c can be set as the transfer destination terminal.
[0030]
In order to realize the above-described message notification control at the time of non-response, the main device 10 of the system according to the first embodiment is configured as shown in FIG. 2, for example.
[0031]
In FIG. 2, a main device 10 includes IPs such as a LAN interface (I / F) 101, a public network I / F 102, a control unit (CPU: central processing unit) 103, a TSW 104, a voice gateway (GW) 105, and a storage unit 108. In addition to the normal function of controlling the whole system related to communication (including voice communication), the timer circuit 106, voice message storage unit 107, user information management table 109, user information It comprises a management unit 110, a voice response unit 111, a voice recognition unit 112, and a text transmission control unit 113.
[0032]
The voice message storage unit 107 stores a voice message from the caller in response to a voice response to the caller in the voice response unit 111 described later.
[0033]
The user information management table 109 includes, for example, “a first terminal device linked to the IP telephone terminal 15 and one or a plurality of second terminals different from the first terminal device”, which are set from a terminal such as the PC 20. It manages various types of user information such as “device”, “whether or not to delete a voice message before text conversion of a text message”, and “priority (set for each user) regarding text message popup display timing”.
[0034]
The user information management unit 110 performs, for example, construction of the user management table 109 based on the above-described user information set from a terminal such as the PC 20, and control of message transfer and the like based on the user management table 109.
[0035]
When the IP telephone terminal 15 cannot respond to the incoming call, the voice response unit 111 performs a voice response asking the caller to leave a message, to notify the message, and to specify a user.
[0036]
The voice recognition unit 112 performs voice recognition processing when converting the stored voice message into a text message.
[0037]
The text transmission control unit 113 controls transmission of a text message to a terminal device linked to the IP telephone terminal 15 that has failed to answer the incoming call.
[0038]
The timer circuit 106 measures the time for determining the transmission timing (message display timing) of the text message.
[0039]
As shown in FIG. 3, the IP telephone terminal 15 according to the first embodiment includes a LAN I / F 151, an encoding / decoding unit 152, a modulation / demodulation unit 153, an audio processing unit 154, a handset 155, a display unit 156, an input A message control unit 161 is provided as a component related to the incoming message notification control in addition to a normal IP telephone terminal function such as a / operation unit 157, a control unit 158, a sounder 159, and a storage unit 160.
[0040]
The message control unit 161 controls the setting of the timing of pop-up display of the text message sent from the main device 10, the control of pop-up display of the message at the set timing, and the predetermined operation performed on the displayed message. Then, control to send a callback request to the main device 10 is performed.
[0041]
When a call is made in response to an incoming call, the IP telephone terminal 15 inputs and modulates a transmission voice signal input from a transmitter of the handset 155 to a modulation / demodulation unit 153 through a voice processing unit 154. The encoding / decoding unit (codec) 152 encodes the audio signal in a predetermined encoding system, and further, the encoded audio signal is IP-packetized by the control unit 158 and transmitted from the LAN I / F 151 using the IP communication protocol. , A control unit 158 extracts a coded voice signal from an IP packet received through the LAN I / F 151, decodes the coded voice signal with a codec 152, and then demodulates with a modulation / demodulation unit 153. The IP voice communication operation such that the signal is reproduced by the handset of the handset 155 through the voice processing unit 154 is controlled by the control unit 158. And it is executed under.
[0042]
The PC 20 of the system according to the first embodiment includes, for example, normal PCs such as a LAN I / F 201, a display unit 202, an input / operation unit 203, a storage unit 204, and a control unit 205, as shown in FIG. In addition to the function described above, a message control unit 206 is provided as a component related to the incoming message notification control.
[0043]
The message control unit 206 controls the setting of the timing for pop-up display of the text message sent from the main device 10, the control for pop-up display of the message at the set timing, and the predetermined operation performed on the displayed message. Then, control to send a callback request to the main device 10 is performed.
[0044]
In the IP telephone system according to the first embodiment having the above-described configuration, when the IP telephone terminal 15 cannot respond to the incoming call, the message from the caller is displayed as a pop-up message. Preparation is required.
[0045]
That is, as a preparatory step, in the present system, it is necessary to link and register a terminal for pop-up displaying a message from the caller when the IP telephone terminal 15 cannot respond to the incoming call.
[0046]
When the terminal linked to the IP telephone terminal 15 cannot display the pop-up message sent out because the power is turned off (when not activated), the second, third,. Terminal) must be set.
[0047]
In addition, it is possible to specify whether or not the voice message before text conversion corresponding to the text message is deleted.
[0048]
Further, the priority regarding the pop-up display timing of the text message can be designated for each user who uses the IP telephone terminal 15.
[0049]
Further, it is necessary to set the timing of pop-up display of the text message sent from the main device 10 for each terminal which can be a destination of the text message from the main device 10 and has a function of displaying the message in a pop-up manner. .
[0050]
In the present system, the terminals that satisfy the above conditions include the PC 20, the PDA 25 set as the transfer destination, the mobile phone terminal 65C, and the like.
[0051]
In the present system, each of these terminals is configured such that the pop-up display timing can be set for each terminal, for example, immediately after a text message is received (default), when the terminal is started, and when other applications are started. ing.
[0052]
In the following description, it is assumed that a default setting (display on the screen immediately after receiving the text message) is set as the pop-up display timing in each terminal.
[0053]
Among the information that requires the above-described preparation, the terminal to be linked for the pop-up display, the transfer destination terminal, the deletion of the voice message corresponding to the text message, the information of the priority regarding the pop-up display timing for each user are, for example, The setting can be performed by inputting setting data from the input / operation unit 205 of the PC 20 and transmitting the setting data to the main device 10 via the LAN I / F 201.
[0054]
On the other hand, the main device 10 fetches each setting data sent from the PC 20 into the user information management 110 through the LAN I / F 101, and the user information management unit 110 prepares these various setting data in, for example, the storage unit 108. The information is managed on a user information management table 109 having a configuration as shown in FIG.
[0055]
The user information management table 109 in this example includes a link management unit 1091 and a message management unit 1092, and the link management unit 1091 determines that the IP telephone terminal A of the telephone number (123-456) (the IP telephone terminal 15 in FIG. As a link destination of (corresponding to), a PC (corresponding to PC 20 in FIG. 1) having an IP address (192.168.1.1) is set.
[0056]
When the PC 20 is not activated (when the power is turned off), the transfer destination terminals to which the text message is transferred include the PDA terminal 1 (corresponding to the PDA terminal 25 in FIG. 1) having the IP address (193.169.1.1). , The mobile phone terminal 1 of the telephone number (090-xxxx-yyyy) is set.
[0057]
In addition, the message management unit 1092 stores, for each user such as “Akasaka”, “Ito”, and “Ueda”, the priority of the pop-up display timing as a value “1”, “1”, and “2”, respectively ( However, priority 1>2> 3) is set.
[0058]
The message management unit 1092 is set to delete (1) to delete or not delete the voice message before converting the text message into text (deletion = 1, non-deletion = 0).
[0059]
In addition, the message management unit 1092 manages information of a message pop-up time, presence / absence of a stored message, a terminal of a caller who has responded to the stored message, and a terminal of a transfer destination, corresponding to each user name. ing.
[0060]
Among these, the information on the user name and the pop-up time is transmitted to the user specified by voice or key operation, which is sent together with the voice message from the caller in the message notification process when the incoming call cannot be answered (see FIG. 6) described later. The information is constructed in the table 109 by the user information management unit 110 based on the information of the name and the pop-up time.
[0061]
The information on the presence or absence of the stored message is set by storing the voice message from the caller in the voice message storage unit 107 during the message notification process when the incoming call cannot be answered, and the information on the caller terminal is broadcast. This is set by capturing terminal information notified from the caller terminal when there is an incoming call to be processed.
[0062]
The voice message from the caller is stored in the voice message storage unit 107, converted into a text message through voice recognition by the voice recognition unit 112, and stored in a predetermined memory area of the storage unit 108, for example. However, at this time, the user information management unit 110 links the voice message with the memory area of the text message and manages the voice message and the text message for each user.
[0063]
In the user information management table 109 that manages various types of user information by the above-described method, the state shown in FIG. 5 is such that one message without designation of a user name, a pop-up time, and a priority is accumulated and "Akasaka" , “Ito”, and “Ueda” and the management state when three messages specified by the caller and the pop-up time are accumulated.
[0064]
Here, “10:00” is specified for the user “Akasaka” as the user-specified pop-up time by the caller, and for the user “Ito” and the user “Ueda”, , “13:00” and “10:00” are designated.
[0065]
In this example, there are two messages addressed to “Akasaka” and “Ueda” at the same pop-up timing specified by the user (10:00). Thus, according to the pop-up priority of each user, a message addressed to “Akasaka” is sent to the link destination terminal prior to (prior to) a message addressed to “Ueda”.
[0066]
Further, in this example, the case where the pop-up is performed by specifying the time, such as “13:00”, has been described. However, the present invention is not limited to this.
[0067]
Next, the processing operation of the system according to the first embodiment after the preparation described above is completed will be described.
[0068]
FIGS. 6 and 7 are flowcharts showing the message notification processing operation at the time of unanswered incoming call in the IP telephone system according to the first embodiment.
[0069]
In FIG. 6, when there is an incoming call to an IP telephone terminal 15 (in this example, an IP telephone terminal having an IP telephone number 123-456), the main device 10 calls the IP telephone terminal 15, If the user does not respond to the incoming call within the predetermined time, the process of notifying the incoming call unanswered message to the IP telephone terminal 15 is started.
[0070]
As a situation in which this processing operation is started, for example, in FIG. 1, a case where an incoming call is received from the mobile phone terminal 65b to the IP phone terminal 15 while the IP telephone terminal 15 is in a call with the mobile phone terminal 65a is assumed. You.
[0071]
At the start of the above-mentioned message notification processing operation when there is no incoming call, main device 10 makes a voice response from voice response unit 111 to the calling terminal at this time (step S601).
[0072]
In this voice response, the voice response unit 111 sends a message such as "The called terminal cannot respond. Please input any voice message." Please send a voice message to the calling terminal, such as "Please specify if there is a user's designation."
[0073]
In response to the voice message sent from main device 10, if there is a message to be left, the caller (user of the calling terminal) inputs the message by voice.
[0074]
At that time, if necessary, the caller can specify the time for popping up the input voice message and the user.
[0075]
As a method of designating the pop-up time and the user at the calling terminal, for example, there is a method in which the caller uses the calling terminal to instruct the pop-up time and the user name by voice, and a method of instructing by a predetermined key operation. (Step S710).
[0076]
On the other hand, after the voice response to the calling terminal in step S601, main device 10 checks whether or not there is a voice response from the caller (whether or not a voice message has been received) (step S602). If not (step S602 NO), the process ends.
[0077]
If there is a voice response from the caller (step S602 YES), main device 10 receives the voice message via LAN I / F 101 and stores it in voice message storage unit 107 (step S603).
[0078]
Next, main device 10 checks whether or not the caller has specified a pop-up time or a user with respect to the received voice message (step S604).
[0079]
In the process of step S604, when the pop-up time or the user is instructed by a voice from the caller, the main device 10 recognizes the voice by the voice recognition unit 112 to recognize the specified pop-up time or the user name. recognize.
[0080]
When an instruction is given by a key operation, the control unit 103 analyzes information input by the key operation and recognizes a specified pop-up time or a user name.
[0081]
As a result of the check in step S604, when there is no user designation or pop-up time designation (step S604 NO), the main device 10 updates the user information management table 109 provided in the storage unit 109 by the user information management unit 110. The processing is performed (step S605).
[0082]
On the other hand, if the user has been specified and the pop-up time has been specified (YES in step S604), the user information management unit 110 performs a process of updating the user information management table 109 according to the specified content (step S606).
[0083]
Specifically, in step S605, in response to the absence of the user designation and the pop-up time designation, the user information management unit 110 notifies the user information management table 109 that the message without the user designation and the popup time designation has been accumulated. And manage the voice messages stored at this time independently of the user.
[0084]
In step S606, in response to the user designation and the pop-up time designation, the pop-up time and the fact that there is a stored message are registered in the user information management table 109 in association with the user, and stored at this time. Manage messages for each user.
[0085]
After that, the main device 10 reproduces the voice message stored in the voice message storage unit 107, converts the voice message into text by performing voice recognition by the voice recognition unit 112, and converts the text into text data (text message) (step S607). ).
[0086]
Then, the user information management unit 110 stores the text message in, for example, a predetermined storage area in the storage unit 108, and links the storage area with the storage area of the previously stored voice message, thereby storing the text message. The message and the voice message are managed for each user who uses the IP telephone terminal 15 (the user specified and recognized in step S604).
[0087]
Next, the user information management unit 110 searches the user information management table 109 and checks whether there are a plurality of messages at the same timing (pop-up time) specified by the user (step S608).
[0088]
Here, if there are no multiple messages at the same timing specified by the user (step S608 NO), the text transmission control unit 113, when the timing specified by the user is reached, the PC 20 to which the IP telephone terminal 15 is linked (in this example, The PC having the IP address 192.168.1.1 is searched from the user information management table 109, and the corresponding text message is transmitted to the linked PC 20 (step S609).
[0089]
On the other hand, when there are a plurality of messages at the same timing specified by the user (step S608 YES), the user information management unit 110 searches the user information management table 109, and the priority is specified for these specified users. It is checked whether or not there is (Step S610).
[0090]
Here, when the priority order is not specified for the target user (step S610 NO), the text transmission control unit 113 changes the link destination PC 20 of the IP telephone terminal 15 from the link information management table 109 when the timing specified by the user is reached. The text message is retrieved and sent to the link destination PC 20 in the order of arrangement (for example, the order of accumulation) (step S612).
[0091]
When the priority is specified for the target user (step S610 YES), the text transmission control unit 113 sorts the text messages addressed to each user according to the priority (step S611).
[0092]
Thereafter, when the text transmission control unit 113 reaches the timing specified by the user, the text transmission control unit 113 sorts the corresponding text messages to the link destination PC 20 of the IP telephone terminal 15 in the order rearranged in step S612 (in order of the highest priority). It is sent (step S612).
[0093]
In the process of step S612, since it is confirmed that the destination user of the text message has been specified in advance, the text transmission control unit 113 can display the text message so that the specified user can be identified ( (See FIG. 8) and send the text message.
[0094]
Note that the message transmission processing from step S608 to step S612 discloses an example of processing in the case where voice messages with user designation and popup time designation are stored.
[0095]
When a voice message without user designation and pop-up designation is received and stored, the text transmission control unit 113 sends the voice message to the linked PC 20 immediately after the reception.
[0096]
Next, the text transmission control unit 113 checks whether or not the PC 20 to which the message is sent is running (step 613).
[0097]
The check here uses, for example, when the power of the PC 20 is turned off (when not activated), the message sent to the PC 20 returns to the main device 10 without being received. This is done by monitoring whether the message has returned.
[0098]
As a result of the check in step S613, when the PC 20 to which the message is to be sent is activated (step S613 YES), the text message sent from the main device 10 is received by the PC 20.
[0099]
Thereby, in the PC 20, the message control unit 206 stores the text message received from the LAN I / F 201 from the main device 10 in the storage unit 204, and then pops up the text message on the display unit 202 (step S614). ).
[0100]
However, the PC 20 has a pop-up timing setting function, and the message control unit 206 reads out the text message from the storage unit 204 and displays the pop-up message on the display unit 202 at the set timing.
[0101]
On the other hand, when the message sending destination PC 20 is not running (power OFF) (step S613 NO), in the main device 10, the text transmission control unit 113 searches the user information management table 109 and sends it to the IP telephone terminal 15. On the other hand, it is determined whether or not the second link destination terminal [the transfer destination terminal when the first link destination terminal (link destination PC 20) is not activated] is specified (step S615).
[0102]
Here, when the second link destination terminal (for example, PDA 25 in FIG. 1: IP address 193.169.1.1) is specified (step S615YES), the text transmission control unit 113 returns from the PC 20. A text message is sent to the second link destination terminal.
[0103]
Accordingly, in the second link destination terminal (for example, the PDA 25: provided that the functional block is the same as that of the PC 20), the message control unit transmits the text from the main device 10 received from the LAN I / F. After storing the message in the storage unit, the text message is pop-up displayed on the display unit (step S616).
[0104]
The second link destination terminal also has a pop-up timing setting function, like the first link destination terminal (PC 20), and the message control unit sends a text message from the storage unit at the set timing. Read and pop-up display on the display.
[0105]
When the second link destination terminal is not specified (step S615 NO), the text transmission control unit 113 converts the text message returned from the PC 20 into, for example, a predetermined memory area in the storage unit 108 [PC 20 is activated. (A memory area accessible at the time of power-on).
[0106]
Accordingly, in the linked PC 20, when the power is turned on (at startup), the message control unit 206 accesses the memory area of the main device 10 (however, the pop-up timing = startup time is set in the PC 20). If yes, the text message is fetched and the text message is displayed in a pop-up on the display unit 204 (step S617).
[0107]
FIG. 8 shows an example of a text message pop-up display on the link destination PC 20 of the IP telephone terminal 15 as an example of the text message pop-up display in steps 614, S616, and S617. .
[0108]
FIG. 8 shows, in particular, that the main apparatus 10 stores two voice messages specifying the user “Akasaka” and the user “Ueda”, and the pop-up time specified by each sender for each of these messages. Are identical, these two messages (text messages) are sent to the PC 20 according to the priority of each user (see FIG. 5) (see steps S611 and S612), and are displayed on the display screen (display unit 202) of the PC 20. An example is shown in which a text message M1 addressed to a user with a high priority "Akasaka" is displayed above a text message M2 addressed to a low priority "Ueda".
[0109]
Here, the text messages M1 and M2 addressed to each user are displayed in such a manner that the designated users (Akasaka and Ueda in this example) can be identified by the editing process by the text transmission control unit 113 of the main device 10.
[0110]
Therefore, by looking at the display screen of the PC 20, the user "Akasaka" among the plurality of users of the IP telephone terminal 15 can view the message M1 addressed to him / herself preferentially over others (Ueda), The confirmation is also easy.
[0111]
Note that the display example of FIG. 8 is a display example in the case where there are a plurality of messages at the same timing (pop-up time) specified by the user. Will be displayed.
[0112]
After performing the above-described text message pop-up display control (steps S614, S616, and S617), in the main device 10, for example, the control unit 103 makes a call from each terminal (PC20, PDA25, etc.) to which the IP telephone terminal 20 is linked. It is monitored whether there is a back request (step S618).
[0113]
Note that the callback request to the main device 10 at each of the linked terminals is instructed by, for example, selecting a text message pop-up displayed on the display unit of each of these terminals and performing a callback operation such as a click. Yes (step S720).
[0114]
For example, in the case of the PC 20, in the example of FIG. 8, a text message M1 [“Tell me. Taro”] addressed to “Akasaka” displayed in a pop-up on the display unit 202 is selected, and a mouse or the like of the input / operation unit 202 is used. When the click operation is performed, the message control unit 206 generates a callback request to the transmission source of the text message M1, and sends the callback request to the main device 10 via the LAN I / F 201.
[0115]
The second link destination terminal (one or more) can also issue a callback request to the message sending source for the main device 10 by performing the same operation.
[0116]
Now, as a result of the monitoring in step S618, when there is a callback request from each of the linked terminals (PC20, PDA25, etc.) (step S618YES), the main device 10 transmits the telephone function to the callback requesting terminal. It is checked whether there is, or whether there is a linked IP telephone terminal 15 (step S619).
[0117]
Here, if the terminal requesting the callback has a telephone function or has a linked IP telephone terminal 15 (step S619 YES), in main device 10, control section 103 is pop-up displayed on the terminal. The terminal that sent the message (caller terminal) is obtained from the user information management table 109, a call is made to the terminal, and the terminal of the callback request source at this time or the IP telephone terminal linked to the terminal 15 is controlled (step S620).
[0118]
Accordingly, the linked terminal having the telephone function simply accesses the message transmission terminal using the telephone function by simply performing the callback request operation of selecting and clicking the message displayed in the pop-up. A link destination terminal that is only linked to the IP telephone terminal 15 and does not have a telephone function can access the message transmission source terminal using the IP telephone terminal 15 after performing the same callback request operation as described above. Can make calls.
[0119]
In this description, an example is given in which the main device 10 holds information on a calling terminal (caller terminal) that has received a voice message, and the main device 10 plays a leading role to realize a callback function. However, the terminal to which the IP telephone terminal 15 is linked (if the terminal has a telephone function) or the IP telephone terminal 15 itself (if the linked terminal does not have a telephone function) has a callback control function. It can also be done.
[0120]
In this case, when sending a message to the terminal to which the IP telephone terminal 15 is linked, the main device 10 transmits the information (dial information) of the caller terminal held in its own device to the terminal at the link destination (the terminal). May be transmitted to the IP telephone terminal (when the link destination terminal does not have the telephone function).
[0121]
As a result, in a link destination terminal linked to the IP telephone terminal 15 and having a telephone function unit that controls outgoing / incoming and outgoing calls and a telephone call, a predetermined call-back operation for a text message being displayed in a pop-up ( Based on the above-mentioned callback request operation), a function of automatically calling back and transmitting (calling back) to the source terminal of the text message can be provided.
[0122]
A link destination terminal linked to the IP telephone terminal 15 which does not have the telephone function unit is provided with an IP telephone terminal linked in advance based on the predetermined operation on the text message being displayed in the popup. Can have a call-back call request function of sending a call-back call request (callback request), and at this time, the link source IP telephone terminal 15 receives the call-back call request from the link destination terminal. Based on this, the terminal can be provided with a call back transmission function for automatically calling back (call back) to the transmission source terminal (caller terminal) of the text message being popped up.
[0123]
After the execution of the callback, the main device 10 monitors whether or not there is a request to delete the voice message from each terminal (PC 20, PDA 25, etc.) linked to the IP telephone terminal 15 (step S621).
[0124]
The voice message deletion request from each of these linked terminals can be made by performing an appropriate message deletion operation, such as selecting a text message pop-up displayed on the display unit of each of these terminals and pressing a deletion key or the like. An instruction can be given (step S730).
[0125]
As a result of the monitoring in step S621, if there is a voice message deletion request from each of the linked terminals (PC 20, PDA 25, etc.) (step S621 YES), in the main device 10, the user information management unit 110 sends the message deletion request source A voice message before text conversion corresponding to the text message already sent to the terminal is specified and deleted from the voice message storage unit 107 (step S622), and the user information management table 109 is updated to a state where the message is not stored. I do.
[0126]
In the process of step 622, the user information management unit 110 determines whether the voice message to be deleted (set value = 1) is set in the user information management table 109, Perform erasure.
[0127]
Thus, in the present system, each terminal displaying a text message in a pop-up display confirms the content of the text message, and then performs the above-described message deletion operation. The corresponding voice message stored in the storage unit 107) can be deleted, so that voice messages with extremely large amounts of data are not unnecessarily stored, and the storage capacity of the voice message storage medium can be effectively used.
[0128]
By the way, in the first embodiment, when the IP telephone terminal 15 cannot answer the incoming call, the voice response to the calling terminal, the reception / storage of the voice message from the caller, the text conversion of the voice message, the voice message and the text message Although an example in which functions such as management for each user and message transmission control based on the management are provided in the main device 10 has been described, a configuration in which these functions are provided in other than the main device 10 is also possible.
[0129]
In the second embodiment described below, each of the above functions in the main device 10 of the first embodiment is provided in a PC 20 (hereinafter referred to as 20A for convenience) linked to an IP telephone terminal 15. .
[0130]
FIG. 9 is a block diagram illustrating a functional configuration of the PC 20A according to the second embodiment.
[0131]
This PC 20A includes a voice message storage unit 211, a user information management table 212, a user information management unit 213, a voice response unit 214, a voice recognition unit, in addition to the components (see FIG. 4) of the PC 20 according to the first embodiment. And a text display control unit 216.
[0132]
Here, the voice message storage unit 211, the user information management table 212, the user information management unit 213, the voice response unit 214, and the voice recognition unit 215 correspond to the voice message storage unit 107 of the main device 10 according to the first embodiment. It has functions equivalent to those of the information management table 109, the user information management unit 110, the voice response unit 111, and the voice recognition unit 112, respectively.
[0133]
The text display control unit 216 replaces the text transmission function of the text transmission control unit 113 of the main device 10 according to the first embodiment with the text display function of the display unit 202 of the own device (PC 20A).
[0134]
As a result, in the system according to the second embodiment, the main device 10A (not shown) includes the voice message storage unit 107, the user information management table 109, the user information management unit 110, the voice response unit 111, and the voice recognition unit. 112, a configuration without the text transmission control unit 113 can be realized.
[0135]
The difference between the user information management table 212 of the PC 20A and the user information management table 109 of the first embodiment (see FIG. 5) is that the link management unit 1091 is not provided.
[0136]
FIG. 10 and FIG. 11 are flowcharts showing the message notification processing operation when there is no incoming call in the IP telephone system according to the second embodiment.
[0137]
In this processing operation, the PC 20A performs control performed by the main device 10 during the processing operation of the system according to the first embodiment shown in FIGS. 6 and 7, and the operation will be described below.
[0138]
In FIG. 10, PC 20A receives an incoming call to IP telephone terminal 15 (in this example, an IP telephone terminal having IP telephone numbers 123 to 456) under its control, and main device 10 calls IP telephone terminal 15. However, if the call is not answered within the predetermined time, a message notification process operation for the incoming call unanswered message to the IP telephone terminal 15 is started.
[0139]
Upon starting the message notification processing operation when the incoming call has not been answered, the PC 20A makes a voice response from the voice response unit 214 to the calling terminal at this time (step S1001).
[0140]
In this voice response, the voice response unit 214 sends to the calling terminal a voice message indicating that the voice message is to be left and a voice message notifying the caller whether to specify the pop-up time of the message or the user. .
[0141]
In response to the voice message sent from the PC 20A, if there is a message to be left, the caller (the user of the calling terminal) voice-inputs the message and specifies the time and user for popping up the input voice message. In this case, for example, designation is made by voice or a predetermined key operation (step S710).
[0142]
On the other hand, after the voice response to the calling terminal in step S1001, the PC 20A checks whether or not there is a voice response from the caller (whether or not a voice message has been received) (step S1002), and there is no voice response. In this case (step S1002 NO), the process ends.
[0143]
If there is a voice response from the caller (step S1002 YES), PC 20A receives the voice message via LAN I / F 201 and stores it in voice message storage unit 211 (step S1003).
[0144]
Next, the PC 20A checks whether or not the caller has specified the pop-up time or the user with respect to the received voice message (step S1004).
[0145]
In the process of step S1004, when the pop-up time or the user is instructed by voice from the caller, the PC 20A recognizes the specified pop-up time or user name by performing voice recognition of the voice by the voice recognition unit 215. .
[0146]
When an instruction is given by a key operation, the control unit 205 analyzes information input by the key operation and recognizes a specified pop-up time or a user name.
[0147]
As a result of the check in step S1004, if there is no user designation or popup time designation (step S1004 NO), the PC 20A uses the user information management unit 213 to update the user information management table 212 provided in the storage unit 204. Perform (step S1005).
[0148]
On the other hand, if the user has been specified and the pop-up time has been specified (step S1004: YES), the user information management unit 213 performs a process of updating the user information management table 212 according to the specified content (step S1006).
[0149]
Specifically, in step S1105, the user information management unit 213 notifies the user information management table 212 that the message without the user designation and the popup time designation has been accumulated in response to the absence of the user designation and the popup time designation. And manage the voice messages stored at this time independently of the user.
[0150]
In addition, in step S1006, in response to the user designation and the pop-up time designation, the pop-up time and the fact that there is a stored message are registered in the user information management table 212 in association with the user, and stored at this time. Manage messages for each user.
[0151]
After that, the PC 20A reproduces the voice message stored in the voice message storage unit 211, converts the voice message into text by performing voice recognition by the voice recognition unit 215, and converts the voice message into text data (text message) (step S1007).
[0152]
Then, the user information management unit 213 stores the text message in, for example, a predetermined storage area in the storage unit 204, and links the storage area with the storage area of the previously stored voice message, thereby storing these text messages. The message and the voice message are managed for each user who uses the IP telephone terminal 15 (the user specified and recognized in step S1004).
[0153]
Next, the user information management unit 213 searches the user information management table 212 to check whether there are a plurality of messages at the same timing (pop-up time) specified by the user (step S1008).
[0154]
Here, if there are no multiple messages at the same timing specified by the user (step S1008 NO), the text display control unit 216 displays the text message on the display unit 202 when the timing specified by the user is reached (step S1009). ).
[0155]
On the other hand, when there are a plurality of messages at the same timing specified by the user (step S1108 YES), the user information management unit 213 searches the user information management table 212 and the priority is specified for these specified users. It is checked whether or not there is (Step S1010).
[0156]
Here, when the priority order is not specified for the target user (step S1010 NO), the text display control unit 216 arranges these text messages on the display unit 202 when the timing specified by the user is reached (for example, (Step S1012).
[0157]
If the priority order is specified for the target user (step S1010 YES), the text display control unit 216 sorts the text messages addressed to each user according to the priority order (step S1011).
[0158]
Thereafter, when the timing specified by the user is reached, the text display control unit 216 superimposes and displays the plurality of text messages in the order rearranged in step S1012 (higher priority is higher). It is displayed on the unit 202 (step S1012).
[0159]
However, the PC 20A has a pop-up timing setting function similarly to the PC 20 according to the first embodiment, and the text display control unit 216 reads a text message from the storage unit 204 at the set timing. A pop-up is displayed on the display unit 202.
[0160]
The text message pop-up display in the step 1012 is also performed, for example, in the form shown in FIG. 8 [the text message M1 addressed to the user “Akasaka” with high priority is displayed on the text message M2 addressed to “Ueda” with low priority. And display].
[0161]
Also in this case, the text messages M1 and M2 addressed to the respective users are displayed in a form in which the designated users (Akasaka and Ueda in this example) can be identified by the editing process by the text display control unit 216.
[0162]
After performing the above-described text message pop-up display control (steps S1009 and S1012), in the PC 20A, for example, the control unit 205 monitors whether there is a callback request (step S1013).
[0163]
This callback request can be instructed, for example, by selecting a text message pop-up displayed on the display unit 202 of the PC 20A and performing a callback operation such as a click (step S750).
[0164]
As a result of the monitoring in step S1013, if there is a callback request (step S1014 YES), the PC 20A checks whether the own device has a telephone function or whether there is a linked IP telephone terminal 15. (Step S1015).
[0165]
Here, if there is a telephone function or if there is a linked IP telephone terminal 15 (step S1015 YES), in PC 20A, control unit 205 transmits the message displayed as a pop-up message on display unit 202 ( A caller terminal) is obtained from the user information management table 212, and callback (call back transmission) control is performed on the caller terminal using the telephone function or using the IP telephone device 20 (step S1015). .
[0166]
As a result, the PC 20A accesses the message source terminal using the telephone function of the linked IP telephone terminal 15 only by performing the above-mentioned callback request operation of selecting and clicking the message displayed in the pop-up. Can make a call.
[0167]
When the PC 20A has a telephone function, the telephone function can be used to directly access the message transmission terminal from the PC 20A to make a call.
[0168]
After the execution of the callback, the PC 20A monitors whether there is a request to delete the voice message (step S1016).
[0169]
This voice message deletion request can be instructed by, for example, selecting a text message displayed in a pop-up on the display unit 202 and performing a message deletion operation such as pressing a delete key prepared in the input / operation unit 203. (Step S760).
[0170]
As a result of the monitoring in step S1016, if there is a voice message deletion request (step S1016 YES), in the PC 20A, the user information management unit 213 specifies the voice message before text conversion corresponding to the text message displayed on the display unit 202. Then, the message is deleted from the voice message storage unit 211 (step S1017), and the user information management table 212 is updated to a state where the message is not stored.
[0171]
Note that, in the process of step S1017, the user information management unit 213 determines whether or not the voice message is to be deleted (set value = 1) in the user information management table 212, and sets the voice message of the voice message requested to be deleted. Perform erasure.
[0172]
As described above, according to the present invention, when the IP telephone terminal 15 cannot respond to an incoming call, a voice response for asking the caller to leave a message, to notify the message, and to specify a user is performed. The voice message from the caller is voice-recognized and converted into a text message. When the caller receives a message notification timing and a user's designation in response to the voice response, the designated content is determined, and The text message and the voice message are managed, and the text message is displayed in a pop-up display on a display unit of a terminal device (PC 20, PDA 25, mobile phone terminal, etc.) linked to the IP telephone terminal 15.
[0173]
According to such a configuration, when an incoming call is already received by the IP telephone terminal 15, a message from the caller is transmitted in an appropriate form that is conscious of a plurality of users sharing the IP telephone terminal 15 (see FIG. 8). ) Can be displayed in a pop-up on the terminal device, so that each user of the IP telephone terminal 15 can easily confirm a message addressed to the user.
[0174]
Further, according to the present invention, a message from a caller can be displayed in a pop-up at the specified time according to a pop-up time specified by the caller. At that time, if the pop-up time is not specified, the message can be displayed as a pop-up at the timing of receiving the message, that is, “during a call” in the IP telephone terminal 15, and the reception and the confirmation of the message can be linked. As a result, it is possible to instantly check the message content of another person who needs urgency without missing it.
[0175]
Further, in the present invention, in addition to the configuration in which the functions from the voice response to the text message pop-up display described above are provided in the main device 10, the functions can also be provided in the terminal device side. And control can be simplified.
[0176]
In particular, in the present invention, since the voice message from the caller is converted to text and handled in the form of text data, the message transmission from the main device 10 to the terminal device and the terminal device side Can greatly reduce the processing load associated with displaying a message pop-up.
[0177]
Also, in the present invention, the message pop-up display function can eliminate the need for a dedicated device such as a voice mail device. It is also possible to avoid situations such as accidents.
[0178]
In the present invention, for example, a setting device for setting user information is provided in the terminal device, and a control device for controlling a message on the system side (main device 10) based on the user information set by the setting device. Or the terminal device is provided with the setting means and the control means.
[0179]
Thereby, in the present invention, for example, one or a plurality of second terminal devices different from the first terminal device linked to the IP telephone terminal are set as user information and transmitted to the first terminal device. If the text message is not received by the first terminal device, the first control for sending the text message to the second terminal device is to erase the voice message before text conversion of the text message as user information. If the user sets whether or not the text message is to be deleted, the second control for deleting the voice message before the text conversion of the text message is performed. If there are multiple text messages to be sent at the same time, the Can be realized a third control sending in accordance with the priority.
[0180]
According to the first control, when the IP telephone terminal is powered off, a message can be displayed on the second terminal device, and the transfer of the message to the user is ensured.
[0181]
According to the second control, the voice message is deleted as necessary, so that the storage capacity of the message storage medium can be effectively used.
[0182]
According to the third control, it is possible to cause a user set to a higher priority to preferentially check a message addressed to the user.
[0183]
Further, in the present invention, means for selecting and setting at least one of the timings at which each terminal device displays a text message in a pop-up display immediately after receiving a text message, at the time of starting a terminal, or at the time of starting a predetermined application, is provided. Therefore, the timing of displaying the message pop-up on the terminal device side can be flexibly set according to the system.
[0184]
Further, according to the present invention, when the terminal device has a telephone function, it is possible to have a function of automatically transmitting a text message to a source terminal of the text message based on a predetermined operation on the text message during popup display. .
[0185]
Further, in the present invention, the terminal device is provided with means for sending a call-back call request to an IP telephone terminal linked in advance based on a predetermined operation on a text message being displayed in a pop-up, Means may be provided for automatically returning and transmitting a text message being pop-up displayed on the terminal device to the transmission source terminal based on a return call transmission request from the device.
[0186]
Thereby, in response to an operation such as selecting and clicking a text message that has been popped up on the terminal device, the message can be easily transmitted from the terminal device or an IP telephone terminal linked to the terminal device to the terminal that has sent the message. You can access and make calls.
[0187]
The present invention is not limited to the embodiment described above and shown in the drawings, but can be appropriately modified and implemented without departing from the scope of the invention.
[0188]
For example, in the above-described embodiment, the terminal device including the voice message storage unit, the user information management unit, the voice response unit, the voice recognition unit, the text display control unit, and the like is replaced with the PC 20 in place of the main device 10. Alternatively, any other terminal may be used.
[0189]
【The invention's effect】
As described above, according to the present invention, when an IP telephone terminal cannot respond to an incoming call, in addition to inputting a voice message from a caller, a timing for notifying the message and a user's designation are also accepted, and The voice message is converted to a text message by voice recognition, and when a message notification timing and a user's designation are received from the caller, the specified content is determined, and the text message and the voice message are managed for each user. Since the text message is displayed in a pop-up display on the display unit of the terminal device linked to the IP telephone terminal, if an incoming call is received while the IP telephone terminal is already in a telephone call, a message from the caller is displayed during the telephone call. And in an appropriate form that is aware of multiple users sharing the IP phone terminal Rukoto can, each user of the IP telephone terminal also becomes easy confirmation of the message addressed to itself.
[0190]
In addition, since the voice message from the caller is converted to text and then displayed on the terminal device in a pop-up manner, the amount of data to be transmitted to the terminal device is reduced, thereby reducing the processing load related to message transmission and display and reducing the necessity. Accordingly, by deleting the voice message before the text conversion, the storage capacity for the voice message can be reduced.
[Brief description of the drawings]
FIG. 1 is a diagram showing an overall configuration of an IP telephone system according to the present invention.
FIG. 2 is a block diagram showing a configuration of a main device of the system according to the first embodiment.
FIG. 3 is a block diagram showing a configuration of an IP telephone terminal of the system according to the first embodiment.
FIG. 4 is a block diagram showing a configuration of a PC of the system according to the first embodiment.
FIG. 5 is a diagram showing a configuration of a user information management table according to the first embodiment.
FIG. 6 is a flowchart showing a message notification processing operation when a call is not answered in the system according to the first embodiment;
FIG. 7 is a flowchart illustrating a message notification processing operation when a call is not answered in the system according to the first embodiment;
FIG. 8 is a view showing an example of a text message pop-up display on a PC.
FIG. 9 is a block diagram showing a PC configuration of a system according to a second embodiment.
FIG. 10 is a flowchart illustrating a message notification processing operation when a call is not answered in the system according to the second embodiment;
FIG. 11 is a flowchart showing a message notification processing operation when a call is not answered in the system according to the second embodiment;
[Explanation of symbols]
10 Main device
101 LAN interface (I / F)
102 Public network interface (I / F)
103 control unit (CPU)
104 TSW
105 Voice Gateway (GW)
106 Timer circuit
107 Voice Message Storage Unit
108 storage unit
109 User information management table
1091 Link management unit
1092 Message management unit
110 User information management unit
111 Voice response unit
112 Voice Recognition Unit
113 Text transmission control unit
15 IP telephone terminals
161 Message control unit
20, 20A, 70 Personal computer (PC)
201 LAN interface (I / F)
211 Voice message storage
212 User information management table
213 User information management unit
214 Voice response unit
215 Voice Recognition Unit
216 Text display control unit
206 Message control unit
25 Personal Digital Assistants (PDAs)
30 LAN
35 RAS (Remote Access Server)
40 IP network
45 AP (Access Point)
50 public network
65a, 65b, 65c mobile phone terminals

Claims (11)

An IP telephone system comprising a main device having an interface connected to an IP network, an IP telephone terminal, and a terminal device, wherein the main device performs IP communication control between the IP telephone terminal and the terminal device and the IP network.
If the IP telephone terminal cannot respond to the incoming call, voice response means for performing a voice response for asking the caller to leave a message, and to notify the message and to designate a user;
Voice message storage means for storing a voice message from the caller in response to the voice response,
Message conversion means for converting the voice message into a text message by voice recognition,
When the caller has specified the timing and the user in response to the voice response, a determination unit configured to determine the specified content;
Message management means for managing the text message and the voice message for each user,
Message transmitting means for transmitting the text message to a terminal device linked to the IP telephone terminal that has failed to answer the incoming call;
The terminal device further comprises display control means for pop-up displaying a text message sent from the message sending means on a display unit. Comprising control means for controlling the text message based on preset user information,
The terminal device,
2. The IP telephone system according to claim 1, further comprising a setting unit for setting the user information. An IP telephone system comprising a main device having an interface connected to an IP network, an IP telephone terminal, and a terminal device, wherein the main device performs IP communication control between the IP telephone terminal and the terminal device and the IP network.
The terminal device,
When the IP telephone terminal cannot respond to the incoming call, voice response means for performing a voice response for inquiring the caller to leave a message, to notify the message, and to specify a user,
Voice message storage means for storing a voice message from the caller in response to the voice response,
Message conversion means for converting the voice message into a text message by voice recognition,
When the caller has specified the timing and the user in response to the voice response, a determination unit configured to determine the specified content;
Message management means for managing the text message and the voice message for each user,
Display control means for pop-up displaying the text message on a display unit. The terminal device,
Setting means for setting user information used for controlling the text message;
4. The IP telephone system according to claim 3, further comprising control means for controlling the text message based on the user information set by the setting means. The setting means sets one or more second terminal devices different from the first terminal device linked to the IP telephone terminal,
When the text message sent to the first terminal device is not received by the first terminal device, the control means sends the text message to the second terminal device. The IP telephone system according to claim 2. The setting means sets whether to delete the voice message before text conversion of the text message,
The control means,
5. The IP telephone system according to claim 2, wherein the voice message before text conversion of the text message is deleted when the setting to delete is performed. The setting means sets a priority regarding a popup display timing of the text message,
The control means,
5. The IP telephone system according to claim 2, wherein when there are a plurality of text messages to be sent at the same time, the plurality of text messages are sent according to the priority. The terminal device,
A display timing setting means for selecting and setting at least one of a pop-up timing of a text message received from the main device from a time immediately after receiving the text message, at the time of terminal startup, or at the time of starting a predetermined application. 4. The IP telephone system according to claim 1, wherein: The terminal device,
A telephone function unit that controls outgoing / incoming calls and calls;
4. The IP telephone system according to claim 1, further comprising: a transmitting unit that automatically transmits a text message to a source terminal of the text message based on a predetermined operation on the text message being displayed in a pop-up. The terminal device,
A return call requesting means for transmitting a return call request to a pre-linked IP telephone terminal based on a predetermined operation on the text message being displayed in the popup,
The IP telephone terminal further includes a return call transmitting means for automatically returning and transmitting a text message being popped up to the terminal device based on the return call request from the terminal device. 4. The IP telephone system according to claim 1, wherein: In an IP phone system including an IP phone terminal having an interface connected to an IP network, an IP phone terminal, and a terminal device, when the IP phone terminal fails to respond to a call, a message from a caller is notified when the call is not answered. In the message notification method,
If the IP telephone terminal cannot respond to the incoming call, a voice response step of performing a voice response to ask the caller to leave a message and to notify the message and to designate a user;
A message conversion step of recognizing a voice message from the caller in response to the voice response and converting it into a text message
When the timing and the user are specified by the caller in response to the voice response, determining the specified content;
A message management step of managing a text message and the voice message for each of the determined users;
A pop-up display step of pop-up display of the text message on a display unit of a terminal device linked to the IP telephone terminal that has failed to answer the incoming call.

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