JP2004248256A5 - - Google Patents
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- JP2004248256A5 JP2004248256A5 JP2003408434A JP2003408434A JP2004248256A5 JP 2004248256 A5 JP2004248256 A5 JP 2004248256A5 JP 2003408434 A JP2003408434 A JP 2003408434A JP 2003408434 A JP2003408434 A JP 2003408434A JP 2004248256 A5 JP2004248256 A5 JP 2004248256A5
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Claims (25)
前記被管理装置と通信するための通信手段と、
前記被管理装置から前記異常情報を受信して管理する異常情報管理手段とを設け、
該異常情報管理手段に、前記被管理装置から前記異常解消情報を受信する異常解消情報受信手段と、
前記異常情報を受信した場合でも、その異常情報と対応する前記異常解消情報を受信した場合には、その異常情報に係る異常は解消されたものと判断する手段とを設けたことを特徴とする管理装置。 Remote management of a managed device having abnormality notification means for transmitting abnormality information when its own abnormality is detected and abnormality cancellation notification means for transmitting abnormality resolution information when its own abnormality is detected is detected via a network A management device that performs
A communication means for communicating with the managed device;
Providing abnormality information management means for receiving and managing the abnormality information from the managed device;
Abnormality resolution information receiving means for receiving the abnormality resolution information from the managed device to the abnormality information management means,
Even when the abnormality information is received, there is provided means for determining that the abnormality related to the abnormality information is resolved when the abnormality elimination information corresponding to the abnormality information is received. Management device.
前記異常情報は、異常の種類毎に異なる情報であり、
前記異常情報管理手段は、異常の種類毎にその解消の有無を判断する手段を有することを特徴とする管理装置。 The management device according to claim 1,
The abnormality information is different information for each type of abnormality,
The abnormality information management means includes means for judging whether or not to solve each abnormality type.
前記異常解消情報は、前記異常情報に対応して、解消された異常の種類毎に異なる情報であることを特徴とする管理装置。 The management device according to claim 2,
The management apparatus according to claim 1, wherein the abnormality elimination information is different information for each type of anomaly resolved corresponding to the abnormality information.
前記異常解消情報は、前記被管理装置において全ての異常が解消されたことを示す情報であることを特徴とする管理装置。 The management device according to claim 1 or 2,
The management apparatus characterized in that the abnormality elimination information is information indicating that all abnormalities have been eliminated in the managed apparatus.
前記異常情報の受信から第１の所定時間以内に前記異常情報管理手段が該異常情報に係る異常が解消されたものと判断しなかった場合にその異常の発生を当該管理装置のオペレータに通知する異常通知手段を設けたことを特徴とする管理装置。 The management device according to any one of claims 1 to 4,
If the abnormality information management means does not determine that the abnormality relating to the abnormality information has been resolved within a first predetermined time from the reception of the abnormality information, the operator of the management apparatus is notified of the occurrence of the abnormality. A management apparatus comprising an abnormality notification means.
前記異常情報管理手段に、前記被管理装置が電源をＯＮされた場合に送信する電源ＯＮ通知を受信する電源ＯＮ通知受信手段を設け、
前記異常情報の受信から第１の所定時間以内または、該異常情報の受信後前記第１の所定時間以内に該異常情報の発信元の被管理装置から前記電源ＯＮ通知を受信してかつ該受信から第２の所定時間以内に、前記異常情報管理手段が前記異常情報に係る異常が解消されたものと判断しなかった場合に、その異常の発生を当該管理装置のオペレータに通知する異常通知手段を設けたことを特徴とする管理装置。 The management device according to any one of claims 1 to 4,
The abnormality information management means is provided with a power ON notification receiving means for receiving a power ON notification to be transmitted when the managed device is turned on,
The power-on notification is received from the managed device that is the source of the abnormality information within the first predetermined time from the reception of the abnormality information or within the first predetermined time after the reception of the abnormality information, and the reception If the abnormality information management means does not determine that the abnormality relating to the abnormality information has been resolved within a second predetermined time from the abnormality notification means for notifying the operator of the management apparatus of the occurrence of the abnormality A management apparatus characterized by comprising:
前記異常情報管理手段に、前記被管理装置が電源をＯＮされた場合に送信する電源ＯＮ通知を受信する電源ＯＮ通知受信手段と、
管理対象となっている異常情報の送信元の被管理装置から前記電源ＯＮ通知を受信し、該受信から第２の所定時間以内にその異常情報と対応する前記異常解消情報を受信しない場合には、該異常情報に係る異常は電源の再投入では解消されない異常であるものと判断する手段を設けたことを特徴とする管理装置。 The management device according to any one of claims 1 to 4,
A power ON notification receiving means for receiving a power ON notification to be transmitted to the abnormality information managing means when the managed device is powered on;
In the case where the power ON notification is received from the managed device that is the transmission source of the abnormality information to be managed, and the abnormality elimination information corresponding to the abnormality information is not received within the second predetermined time from the reception. A management apparatus comprising means for determining that an abnormality relating to the abnormality information is an abnormality that cannot be resolved by re-powering on the power.
前記異常情報の受信から第１の所定時間以内または、該異常情報の受信後前記第１の所定時間以内に該異常情報の発信元の被管理装置から前記電源ＯＮ通知を受信してかつ該受信から前記第２の所定時間以内に、前記異常情報管理手段が前記異常情報に係る異常が解消されたものと判断しなかった場合に、その異常の発生を当該管理装置のオペレータに通知する異常通知手段を設け、
該異常通知手段に、前記異常情報管理手段が前記通知に係る異常は電源の再投入では解消されない異常であるものと判断した場合に、その旨を前記オペレータに通知する手段を設けたことを特徴とする管理装置。 The management device according to claim 7,
The power-on notification is received from the managed device that is the source of the abnormality information within the first predetermined time from the reception of the abnormality information or within the first predetermined time after the reception of the abnormality information, and the reception If the abnormality information management means does not determine that the abnormality related to the abnormality information has been resolved within the second predetermined time, the abnormality notification notifies the operator of the management device of the occurrence of the abnormality Providing means,
The abnormality notification means is provided with means for notifying the operator of the abnormality when the abnormality information management means determines that the abnormality related to the notification is an abnormality that cannot be resolved by turning on the power again. Management device.
前記異常情報の受信後、前記異常通知手段による通知より前には、該異常情報に係る異常の発生を前記オペレータに通知しないようにしたことを特徴とする管理装置。 The management device according to any one of claims 5, 6 and 8,
The management apparatus, wherein after receiving the abnormality information, before the notification by the abnormality notification means, the operator is not notified of the occurrence of the abnormality related to the abnormality information.
管理対象とする被管理装置のユーザ情報を記憶するユーザ情報記憶手段を設け、
前記第１の所定時間を、該手段に記憶しているユーザ情報に従って定めるようにしたことを特徴とする管理装置。 The management device according to any one of claims 5, 6 and 8,
User information storage means for storing user information of managed devices to be managed is provided,
The management apparatus characterized in that the first predetermined time is determined according to user information stored in the means.
前記第２の所定時間を、前記被管理装置の機種に応じて定めるようにしたことを特徴とする管理装置。 The management device according to any one of claims 6 to 8,
The management apparatus characterized in that the second predetermined time is determined according to a model of the managed apparatus.
前記異常情報及び前記異常解消情報は構造化言語形式で記載された情報であることを特徴とする管理装置。 The management device according to any one of claims 1 to 5,
The abnormality information and the abnormality elimination information are information described in a structured language format.
前記異常情報，前記異常解消情報及び前記電源ＯＮ通知は構造化言語形式で記載された情報であることを特徴とする管理装置。 The management device according to any one of claims 6 to 8,
The management apparatus, wherein the abnormality information, the abnormality elimination information, and the power-on notification are information described in a structured language format.
前記複数の通信装置にそれぞれ、前記管理装置と通信するための通信手段と、自身の異常及びその異常の解消を検出する異常検出手段と、該手段が異常を検出した場合に前記管理装置に異常情報を送信する異常通知手段と、前記異常検出手段が異常解消を検出した場合に前記管理装置に異常解消情報を送信する異常解消通知手段とを設け、
前記管理装置に、前記通信装置と通信するための通信手段と、前記通信装置から前記異常情報を受信して管理する異常情報管理手段とを設け、
該異常情報管理手段に、前記通信装置から前記異常解消情報を受信する異常解消情報受信手段と、
前記異常情報を受信した場合でも、その異常情報と対応する前記異常解消情報を受信した場合には、その異常情報に係る異常は解消されたものと判断する手段とを設けたことを特徴とする遠隔管理システム。 A remote management system for remotely managing a plurality of communication devices via a network by a management device,
A communication means for communicating with the management apparatus to each of the plurality of communication apparatuses, an abnormality detection means for detecting its own abnormality and elimination of the abnormality, and an abnormality in the management apparatus when the means detects an abnormality An abnormality notification means for transmitting information, and an abnormality elimination notification means for transmitting abnormality elimination information to the management device when the abnormality detection means detects abnormality elimination,
The management device is provided with communication means for communicating with the communication device, and abnormality information management means for receiving and managing the abnormality information from the communication device,
Abnormality elimination information receiving means for receiving the abnormality elimination information from the communication device to the abnormality information management means,
Even when the abnormality information is received, there is provided means for determining that the abnormality related to the abnormality information is resolved when the abnormality elimination information corresponding to the abnormality information is received. Remote management system.
前記異常情報は、異常の種類毎に異なる情報であり、
前記異常解消情報は、該異常情報に対応して、解消された異常の種類毎に異なる情報であり、
前記管理装置の前記異常情報管理手段は、異常の種類毎にその解消の有無を判断する手段を有することを特徴とする遠隔管理システム。 15. The remote management system according to claim 14, wherein
The abnormality information is different information for each type of abnormality,
The abnormality eliminating information is information that differs depending on the type of anomaly resolved corresponding to the abnormality information,
The abnormality management means of the management device has means for judging whether or not to resolve each abnormality type.
前記管理装置に、前記異常情報の受信から第１の所定時間以内に前記異常情報管理手段が該異常情報に係る異常が解消されたものと判断しなかった場合にその異常の発生を当該管理装置のオペレータに通知する異常通知手段を設けたことを特徴とする遠隔管理システム。 The remote management system according to claim 14 or 15,
If the abnormality information management means does not determine that the abnormality relating to the abnormality information has been resolved within a first predetermined time from the reception of the abnormality information, the management apparatus is notified of the occurrence of the abnormality. A remote management system comprising an abnormality notification means for notifying an operator of
前記通信装置に、電源をＯＮされた場合に前記管理装置に対して電源ＯＮ通知を送信する電源ＯＮ通知手段を設け、
前記管理装置の前記異常情報管理手段に、前記通信装置から前記電源ＯＮ通知を受信する電源ＯＮ通知受信手段を設け、
該管理装置に、前記異常情報の受信から第１の所定時間以内または、該異常情報の受信後前記第１の所定時間以内に該異常情報の発信元の被管理装置から前記電源ＯＮ通知を受信してかつ該受信から第２の所定時間以内に、前記異常情報管理手段が前記異常情報に係る異常が解消されたものと判断しなかった場合に、その異常の発生を当該管理装置のオペレータに通知する異常通知手段を設けたことを特徴とする遠隔管理システム。 The remote management system according to claim 14 or 15,
The communication device is provided with power ON notification means for transmitting a power ON notification to the management device when the power is turned ON,
The abnormality information management means of the management device is provided with a power ON notification receiving means for receiving the power ON notification from the communication device,
The management device receives the power-on notification from the managed device that is the source of the abnormality information within the first predetermined time from the reception of the abnormality information or within the first predetermined time after the reception of the abnormality information. And when the abnormality information management means does not determine that the abnormality related to the abnormality information has been resolved within the second predetermined time from the reception, the operator of the management apparatus is notified of the occurrence of the abnormality. A remote management system comprising an abnormality notification means for notification.
前記第２の所定時間を、前記通信装置の機種に応じて定めるようにしたことを特徴とする遠隔管理システム。 The remote management system according to claim 17, wherein
The remote management system characterized in that the second predetermined time is determined according to a model of the communication device.
前記管理装置に、管理対象とする通信装置のユーザ情報を記憶するユーザ情報記憶手段を設け、
前記第１の所定時間を、該手段に記憶しているユーザ情報に従って定めるようにしたことを特徴とする遠隔管理システム。 The remote management system according to any one of claims 16 to 18, comprising:
The management device is provided with user information storage means for storing user information of a communication device to be managed,
The remote management system according to claim 1, wherein the first predetermined time is determined according to user information stored in the means.
前記被管理装置と通信するための通信手段と、
前記被管理装置から前記異常情報を受信して管理し、前記被管理装置から前記異常解消情報を受信し、前記異常情報を受信した場合でも、その異常情報と対応する前記異常解消情報を受信した場合には、その異常情報に係る異常は解消されたものと判断する異常情報管理手段として機能させるためのプログラム。 Remote management of a managed device having abnormality notification means for transmitting abnormality information when its own abnormality is detected and abnormality cancellation notification means for transmitting abnormality resolution information when its own abnormality is detected is detected via a network A computer that controls the management device
A communication means for communicating with the managed device;
Received and managed the abnormality information from the managed device, received the abnormality resolution information from the managed device, and received the abnormality resolution information corresponding to the abnormality information even when the abnormality information was received In this case, a program for functioning as abnormality information management means for determining that the abnormality relating to the abnormality information has been resolved.
前記異常情報を、異常の種類毎に異なる情報とし、
前記異常解消情報を、該異常情報に対応して、解消された異常の種類毎に異なる情報とし、
前記異常情報管理手段は、異常の種類毎にその解消の有無を判断する機能を有することを特徴とするプログラム。 The program according to claim 20, wherein
The abnormality information is different information for each type of abnormality,
Corresponding to the abnormality information, the abnormality elimination information is different information for each type of abnormality eliminated,
The abnormality information management means has a function of determining whether or not to solve each abnormality type.
前記コンピュータを、前記異常情報の受信から第１の所定時間以内に前記異常情報管理手段が該異常情報に係る異常が解消されたものと判断しなかった場合にその異常の発生を当該管理装置のオペレータに通知する異常通知手段として機能させるためのプログラムをさらに含むことを特徴とするプログラム。 The program according to claim 20 or 21,
If the abnormality information management means does not determine that the abnormality relating to the abnormality information has been resolved within a first predetermined time from the reception of the abnormality information, the computer detects the occurrence of the abnormality. A program further comprising a program for functioning as an abnormality notification means for notifying an operator.
前記異常情報管理手段は、前記被管理装置が電源をＯＮされた場合に送信する電源ＯＮ通知を受信する機能を有し、
前記コンピュータを、前記異常情報の受信から第１の所定時間以内または、該異常情報の受信後前記第１の所定時間以内に該異常情報の発信元の被管理装置から前記電源ＯＮ通知を受信してかつ該受信から第２の所定時間以内に、前記異常情報管理手段が前記異常情報に係る異常が解消されたものと判断しなかった場合に、その異常の発生を当該管理装置のオペレータに通知する異常通知手段として機能させるためのプログラムをさらに含むことを特徴とするプログラム。 The program according to claim 20 or 21,
The abnormality information management means has a function of receiving a power ON notification to be transmitted when the managed device is turned ON,
The computer receives the power-on notification from a managed device that is the source of the abnormality information within a first predetermined time from the reception of the abnormality information or within the first predetermined time after receiving the abnormality information. If the abnormality information management means does not determine that the abnormality related to the abnormality information has been resolved within the second predetermined time from the reception, the operator of the management apparatus is notified of the occurrence of the abnormality. A program further comprising a program for functioning as an abnormality notification means.
前記第２の所定時間を、前記被管理装置の機種に応じて定めるようにしたことを特徴とするプログラム。 A program according to claim 23, wherein
A program characterized in that the second predetermined time is determined according to a model of the managed device.
前記コンピュータを、管理対象とする被管理装置のユーザ情報を記憶するユーザ情報記憶手段として機能させるプログラムをさらに含み、
前記第１の所定時間を、該手段に記憶しているユーザ情報に従って定めるようにしたことを特徴とするプログラム。 A program according to any one of claims 22 to 24,
A program that causes the computer to function as user information storage means for storing user information of a managed device to be managed;
A program characterized in that the first predetermined time is determined according to user information stored in the means.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2003408434A JP4184247B2 (en) | 2003-01-24 | 2003-12-08 | Management device, remote management system, and program |
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2003016407 | 2003-01-24 | ||
| JP2003408434A JP4184247B2 (en) | 2003-01-24 | 2003-12-08 | Management device, remote management system, and program |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2004248256A JP2004248256A (en) | 2004-09-02 |
| JP2004248256A5 true JP2004248256A5 (en) | 2006-06-15 |
| JP4184247B2 JP4184247B2 (en) | 2008-11-19 |
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| Application Number | Title | Priority Date | Filing Date |
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| JP2003408434A Expired - Fee Related JP4184247B2 (en) | 2003-01-24 | 2003-12-08 | Management device, remote management system, and program |
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| JP (1) | JP4184247B2 (en) |
Families Citing this family (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2006190118A (en) * | 2005-01-07 | 2006-07-20 | High Pressure Gas Safety Institute Of Japan | Pressure regulator monitoring system |
| JP4973342B2 (en) * | 2007-07-04 | 2012-07-11 | 株式会社豊田自動織機 | Information transmission method in automatic guided vehicle system |
| US9483615B2 (en) * | 2007-08-10 | 2016-11-01 | Smiths Medical Asd, Inc. | Communication of original and updated pump parameters for a medical infusion pump |
| JP4877354B2 (en) | 2009-04-14 | 2012-02-15 | ブラザー工業株式会社 | COMMUNICATION SYSTEM, COMMUNICATION DEVICE USED IN COMMUNICATION SYSTEM, AND INFORMATION DISPLAY DEVICE PROGRAM USED IN COMMUNICATION SYSTEM |
| JP4840497B2 (en) | 2009-09-24 | 2011-12-21 | ブラザー工業株式会社 | Communication system, program mounted on information display device, communication device, and program mounted on communication device |
| JP6051512B2 (en) * | 2011-11-18 | 2016-12-27 | 村田機械株式会社 | Communication system and center device |
| JP2015014941A (en) * | 2013-07-05 | 2015-01-22 | 富士ゼロックス株式会社 | Startup control device, power control device, power control system, and program |
| US11307813B2 (en) | 2019-02-18 | 2022-04-19 | Kyocera Document Solutions Inc. | Recovery control device in image forming system, control method thereof, and non-transitory recording medium |
| JP6558177B2 (en) * | 2015-09-24 | 2019-08-14 | セイコーエプソン株式会社 | Device management apparatus, device monitoring system, and device management program |
| JP6676934B2 (en) | 2015-11-12 | 2020-04-08 | セイコーエプソン株式会社 | PRINTING APPARATUS AND CONTROL METHOD OF PRINTING APPARATUS |
| JP6819493B2 (en) * | 2017-07-14 | 2021-01-27 | 京セラドキュメントソリューションズ株式会社 | Defect information management system and defect information management method |
-
2003
- 2003-12-08 JP JP2003408434A patent/JP4184247B2/en not_active Expired - Fee Related
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