JP2004213218A - Facility collective management center device and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a facility collective management center device collectively managing facility terminals installed inside facilities by means of a management center device located apart from the facilities. <P>SOLUTION: The facility collective management center device collectively managing the facilities by communicating with one or more facility terminals installed inside a plurality of facilities and terminals belonging to one or more management company/service company managing the facilities is provided with a means, which automatically analyzes information transmitted from the facility terminals to decide a countermeasure to the information and selects the management company terminal coping with the information to transmit the decided processing information to the selected management company terminal. The degree of importance is attached to the information to be transmitted to the management company/service company so that important information is highlighted. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a facility integrated management center device, a facility integrated management center system using the device, and a facility integrated management method, and in particular, sent from a terminal in a facility installed in a plurality of facilities located at remote locations. A facility integrated management center that collects information at the management center, automatically analyzes the information, and instructs the manager or service provider of each facility to maintain and manage each facility in an integrated manner. The present invention relates to an apparatus, a facility integrated management system, and a facility integrated management method.
[0002]
[Prior art]
Conventionally, facility management of office buildings, factories, stores, and the like has been performed by installing a management center device for each facility, and in order to operate this management center device, specialized management is performed for each type of terminal in the facility. A contractor is stationed.
[0003]
In such a conventional facility management method, since a management center device is installed for each facility, facility costs are increased. In addition, since a specialized management company is resident for each type of terminal in each facility, the management cost becomes enormous.
[0004]
In addition, in the conventional facility management method, the management company of each in-facility terminal manages it separately, so problems that occurred in each facility are dispersed to each management company, and the whole is grasped centrally. It is difficult to manage. For this reason, there is a problem that processing omission occurs.
[0005]
Furthermore, when trying to grasp the overall management situation performed by a plurality of management companies using the conventional facility management method, it is necessary to further set up an integrated management company and interview the management status of each facility. It takes a lot of trouble. In addition, when an integrated management company is established to centrally manage the status of each facility in this way, if information of low importance is frequently generated on one terminal, important information generated on another terminal will be lost. There is a risk that the response will be delayed.
[0006]
Furthermore, depending on the type of processing, service providers who actually deal with the problems that occurred at each facility, such as a maintenance ledger that describes the inspection history of the facility where the problem occurred, a floor plan of the facility where the facility is installed, etc. However, in the conventional facility management method, the service provider has to search for these ledgers and drawings by themselves and deal with them.
[0007]
As an example of a conventional management system, Patent Literature 1 describes a communication facility management system that analyzes collected data sent from a base station and repairs equipment or remotely controls a power supply. Patent Document 2 discloses a remote site management system for centrally managing a customer's computer and peripheral devices.
[0008]
[Patent Document 1]
JP-A-2002-132959
[Patent Document 2]
JP-A-2002-157357
[0009]
[Problems to be solved by the invention]
The present invention aims to centralize management by managing terminals in a facility provided in a facility such as a building or factory collectively by a management center device located at a place remote from the facility, and to implement equipment for management. The aim is to reduce costs and management costs. Also, the importance of the information sent from many facility terminals is automatically determined and displayed on the manager terminal (service provider terminal), so that important information generated at the terminal in the facility is buried. It is intended to prevent the occurrence of processing omission. Still another object of the present invention is to provide facility management that enables a management company and a service company to easily obtain a maintenance ledger and a floor plan of each facility related to processing and prevent delays in processing.
[0010]
[Means for Solving the Problems]
In order to solve the above-mentioned problem, the invention according to claim 1 includes one or more in-facility terminals installed in a plurality of facilities, and terminals owned by a plurality of management companies that manage the facilities. A facility integrated management center device that communicates with each of the facilities to integrally manage the facility, automatically analyzes information transmitted from the in-facility terminal, determines a process for the information, and deals with the information. And a means for transmitting the determined processing information to the selected management company terminal.
[0011]
With this configuration, it is possible to centrally manage the in-facility terminal at a remote location by the center device. In the description of the claims, the management company is a concept that includes both a company that comprehensively manages each facility, a company that manages terminals within the facility and facilities related to the terminal, etc. This includes the case where one management company manages and the case where a plurality of management companies manage one facility.
[0012]
Further, the facility integrated management center device according to claim 1 is characterized in that the processing information to be transmitted to the manager terminal is attached with importance and transmitted. Thereby, it is possible to prevent important information from being buried.
[0013]
In addition, the invention according to claim 3 can be applied to one or two or more in-facility terminals installed in a plurality of facilities, a terminal of one or more management companies that manage the facilities, and a terminal for the in-facility terminals. In a facility integrated management center device that communicates with each of the terminals of one or more service providers performing the processing and integrally manages the facility, information transmitted from the in-facility terminal is automatically Analyze and determine the processing for the information, appropriately select a management company terminal and / or service company terminal corresponding to the information, and store the determined processing information in the selected management company terminal and / or service company. It is characterized by comprising means for transmitting to the terminal.
[0014]
According to this configuration, processing information can be sent directly not only to the management company but also to a service company that actually performs the facility management process, so that it is possible to respond more quickly to information from the terminal in the facility. It becomes.
[0015]
Further, the facility integrated management center apparatus is characterized in that the processing information to be transmitted to the manager terminal and / or the service provider terminal is attached with importance and transmitted. Thereby, it is possible to prevent important information from being buried.
[0016]
The invention according to claim 5 provides the facility by communicating with one or more in-facility terminals installed in one facility, and terminals of one or more managers that manage the facility. In a facility integrated management center device that performs integrated management, a management company that automatically analyzes information transmitted from the in-facility terminal, determines a process for the information and determines the importance of the process, and handles the information. A terminal is appropriately selected, and means for transmitting the determined processing information and its importance to the selected management company terminal is provided.
[0017]
In addition, the invention according to claim 6 can be applied to one or two or more in-facility terminals installed in one facility, a terminal of one or more management companies that manage the facility, and a terminal for the in-facility terminal. In a facility integrated management center device that communicates with each of the terminals of one or more service providers performing the processing and integrally manages the facility, information transmitted from the in-facility terminal is automatically Analyzing and determining the processing for the information and the importance of the processing, appropriately selecting a management company terminal and / or a service company terminal corresponding to the information, and converting the determined processing information to the selected management company terminal; And / or means for transmitting to the service provider terminal.
[0018]
In this way, when managing one or more in-facility terminals installed in one facility, sending processing information with a degree of importance to a management company or a management company and / or a service company. As a result, important information is not buried, and appropriate management can be performed.
[0019]
When assigning importance to both the manager and the service provider, it is preferable to assign the importance separately to the processing information transmitted to the manager terminal and the processing information transmitted to the service provider terminal. This is because the management company and the service company may have different degrees of importance for each.
[0020]
The facility integrated management center device of the present invention includes a first database for automatically classifying information transmitted from the in-facility terminal, and a management company terminal for transmitting at least the processing information and / or a service company terminal. The contents of the processing information to be transmitted to the management company terminal and / or the service company terminal are specified based on the first database.
[0021]
According to this configuration, by matching the information from the in-facility terminal to the first database, it is possible to easily specify the agent terminal and / or the service agent terminal to which the processing information is to be sent.
[0022]
In addition, since the maintenance information and the drawing data related to the terminal in the facility are owned as the second database, the management company and / or the service company can easily obtain the maintenance information and the drawing information related to the processing. .
[0023]
Further, in the device of the present invention, the integrated management center device manages a communication history between the device and the in-facility terminal and a communication history between the device and the manager terminal and / or the service provider terminal. A third database is provided.
[0024]
In this way, by managing the communication history as a database, it is possible to perform management tasks more smoothly.
[0025]
Further, the facility integrated management center device of the present invention converts the local information sent from each single or plural types of in-facility terminals into global information uniquely determined in the management center device. The center device performs each process based on the global information converted by the information conversion unit.
[0026]
In this case, it is preferable that the information conversion means includes an information conversion module corresponding to each communication protocol of the single or plural types of in-facility terminals.
[0027]
According to such a configuration, it is possible to process information from each terminal in one device even when communication protocols from single or plural types of terminals in the facility are different from each other.
[0028]
Preferably, the manager terminal and / or the service terminal are configured to be able to access the respective conversion modules. Since the local information is directly transmitted to the management company terminal and / or the service company terminal, processing can be performed more accurately and quickly.
[0029]
The invention according to claim 15 is characterized in that the facility communicates with one or more in-facility terminals installed in a plurality of facilities and terminals of a plurality of management companies that manage the facilities. In the facility integrated management method for integrated management of information, a step of automatically analyzing information transmitted from the in-facility terminal and determining a process for the information, and selecting a management company terminal that deals with the information. And transmitting the determined processing information to the selected management company terminal.
[0030]
The invention according to claim 17 executes one or more terminals in one or more facilities installed in a plurality of facilities, a terminal of one or more managers that manages the facilities, and executes processing for the managers. In a facility integrated management method for performing integrated management of the facility by communicating with each of the terminals having one or more service providers, the information transmitted from the in-facility terminal is automatically analyzed and Deciding a process for the information, and appropriately selecting a management company terminal and / or a service company terminal corresponding to the information, and selecting the determined processing information for the selected management company terminal and / or the service company. Transmitting to the terminal.
[0031]
The invention according to claim 19 is that the facility is communicated with one or more in-facility terminals installed in one facility, and a terminal of one or more managers that manages the facility, thereby establishing the facility. In a facility integrated management method for integrated management, a step of automatically analyzing information transmitted from the in-facility terminal to determine a process for the information and a degree of importance of the process, and a management corresponding to the information. Transmitting the determined processing information and the importance thereof to the selected management provider terminal as appropriate.
[0032]
The invention according to claim 20 is the one or more in-facility terminals installed in one facility, the terminals of one or more management companies that manage the facility, and / or the in-facility terminal. In the facility integrated management method of performing integrated management of the facility by communicating with each of the terminals of one or more service providers that perform processing for the terminal, information transmitted from the terminal in the facility is automatically Analyzing the information to determine the processing of the information and the importance of the processing, and appropriately selecting a management agent terminal and / or a service agent terminal corresponding to the information, and determining the determined processing information and the importance thereof. Transmitting the degree to the selected management company terminal and / or service company terminal.
[0033]
In these methods, a standard processing time is further set for the processing information, and when processing is not performed even when the standard processing time is exceeded, the processing information is assigned a higher importance than the previous time, and the management company The information is transmitted to a terminal and / or a service provider terminal.
[0034]
By setting the standard time, if processing is not performed beyond this time, processing is encouraged, or processing is omitted by requesting that processing be performed again with higher importance. The likelihood of occurrence is reduced and a more rapid response is possible.
[0035]
The present invention further relates to a computer program for causing a computer to execute the steps recited in claims 15 to 22.
[0036]
BEST MODE FOR CARRYING OUT THE INVENTION
Next, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a schematic diagram showing the configuration of the facility management system of the present invention. The facility management system of the present invention includes one or more facilities 10, one or more in-facility terminals 20 installed in the facilities 10, and a management company owned by a management company that manages the facilities of each facility 10. The terminal 30 includes a service provider terminal 40 of a service provider that actually performs processing in accordance with information from the in-facility terminal 20, and an integrated management center device 50 that integrally manages all in-facility terminals 20. . The integrated management center device 50, each in-facility terminal 20, each integrated administrator terminal 30, and each service provider terminal 40 are mutually connected via a network 100.
[0037]
The facility 10 is an office building, a factory, a store, another building, or the like. Each facility has one or more in-facility terminals 20.
[0038]
The in-facility terminal 20 is, for example, a power monitoring terminal, an air-conditioning monitoring terminal, a LAN device, a computer device, a telephone, a tenant terminal, a POS terminal, another information communication device, and the like. Is also good. The in-facility terminal 20 is, for example, information indicating the state of the equipment managed by the terminal, such as a fault alarm or meter reading data, or a facility reservation application, an air conditioning reservation application, a claim, an inquiry, a store sales data, or the like. It has a function of transmitting information input to the terminal as local information to the integrated management center device 50 via the network 100. The in-facility terminal 20 having a control function such as a power control terminal, an air conditioning control terminal, and a network control terminal has a function of automatically controlling a subordinate device in accordance with an instruction from the integrated management center device 50.
[0039]
The management company terminal 30 is a terminal of a management company that integrally manages each facility 10 and has a function of communicating with the integrated management center device 50 and a function of displaying information received from the device 50. As the management company terminal 30, a personal computer, a mobile terminal, or another information processing device can be used.
[0040]
The service provider terminal 40 is a terminal owned by a provider that actually performs processing for a failure that has occurred in each facility 10. Examples of the service provider include a facility management company, a system maintenance company, a cleaning company, and a construction company. The service provider terminal 40 also has a function of communicating with the integrated management center device 50 and a function of displaying information received from the device 50. As the service provider terminal 40, a personal computer, a mobile terminal, or another information processing device can be used.
[0041]
The integrated management center device 50 is composed of a server, a workstation, and other information processing devices, and communicates with the in-facility terminal 20, the management agent terminal 30, and the service agent terminal 40 to communicate with the in-facility terminal 20. The obtained information is appropriately processed to manage each facility 10. The integrated management center device 50 manages an automatic classification database 51 for automatically classifying information collected from the in-facility terminals 20, and communication contents performed with the in-facility terminals 20, the management company terminals 30, and the service company terminals 40. The management system includes a history management database 52, a maintenance ledger database 53 for managing maintenance information related to each in-facility terminal 20, and a drawing management database 54 for managing drawings related to each in-facility terminal 20. The data managed by the maintenance ledger database 53 includes basic information, contract information, inspection information, repair plan information and the like of each facility, and the data managed by the drawing management database 54 includes construction drawings and plan views of each facility. , Elevation drawings, equipment drawings, layout drawings, and the like.
[0042]
The integrated management center device 50 refers to the automatic classification database 51 to determine the processing content for the information collected from the in-facility terminal 20 and the instruction destination thereof, and sends the processing content to the determined instruction destination via the network 100. Send. In a preferred embodiment, the information to be transmitted to the management agent terminal 30 and / or the service agent terminal 40 is transmitted with the degree of importance. Further, referring to the maintenance ledger database 53 and the drawing management database 54, the maintenance information and the drawing information related to the information from the in-facility terminal 20 are transmitted.
[0043]
The history management information database 52 records a transmission / reception history performed between the integrated management center device 50 and the in-facility terminal 20, or between the integrated management center device 50 and the management agent terminal 30 or the service agent terminal 40.
[0044]
The network 100 is a communication means for connecting the in-facility terminal 20, the management company terminal 30, the service company terminal 40, and the integrated management center 50 to each other, and specifically, the Internet, a dedicated line, a LAN, It is composed of other communication means.
[0045]
Although a plurality of facilities 10 are described in the present embodiment, the present invention can be applied to one facility. Further, the management company may be a form in which one company manages all the facilities 10 collectively, or may be a form in which a separate management company manages each facility 10 or each type of in-facility terminal. As for the service provider, one service provider may deal with all information from each in-facility terminal 20, or a different service provider depending on the type of the in-facility terminal 20. It is sufficient that at least one in-facility terminal 20 provided in each facility is provided in each facility, and the number and type of each terminal may differ depending on each facility.
[0046]
Next, specific configurations of the facility 10, the in-facility terminal 20, the management company terminal 30, the service company terminal 40, and the integrated management center 50 will be described with reference to FIG.
[0047]
In a facility 10 such as a building or a factory, a power / air-conditioning monitoring device, a tenant PC, a mobile PC, a gate device such as a card reader, a LAN device such as a router, a terminal 20 such as a telephone exchange system are installed.
[0048]
The integrated management center device 50 includes a receiving unit 501 that receives information transmitted from each in-facility terminal 20 of the facility 10, an information processing unit 502 that processes the information received by the receiving unit 501, and the management company terminal 30 or An ASP authentication unit 503 for performing authentication when the service provider terminal 40 accesses the device 50 is provided.
[0049]
The receiving unit 501 includes an information conversion module (business application) corresponding to the communication protocol of each in-facility terminal 20. This application is configured to convert local information sent from each in-facility terminal 20 into global information uniquely determined by the entire system and send it to the information processing unit 502. Also, global information can be transmitted between modules according to the configuration of the business application.
[0050]
The local information is information individually defined between the in-facility terminal 20 and the corresponding information conversion module, and includes a local source ID indicating the in-facility terminal 20 that is the source of the information, and, for example, an “air conditioner alarm occurrence”. And local detailed information including specific and detailed contents such as, for example, "the filter of the air conditioner on the third floor of the building is dirty or needs replacement." The global information includes a global sender ID obtained by converting a local sender ID into a value uniquely determined by the entire system, and a global message ID obtained by converting a local message ID into a value uniquely determined by the entire system. . The global information may be added with the global detailed information obtained by converting the local detailed information into data recognizable by the entire system as necessary, such as when transferring data between the information conversion modules.
[0051]
The information processing unit 502 includes the above-described automatic classification database 51, history management database 52, maintenance ledger database 53, and drawing management database 54. The global information sent from the information receiving unit 501 with reference to these databases. Is analyzed, and the management company terminal 30 and / or the service company terminal 40 as the instruction destination and the processing content are specified and transmitted.
[0052]
The information sent from the integrated management center device 50 is displayed on the trader management terminal 30 and the service trader terminal 40, and necessary management / service is executed. Each terminal communicates with the center device 50 via the network 100, starts an application (trader management application) of the information processing unit 502, accesses each of the databases 51 to 53, or performs a task of the receiving unit 501. It is possible to launch the application and get the necessary local information.
[0053]
After receiving the information from the center device 50, the management company 30 or the service company 40 can know the detailed information by activating a business application related to the information.
[0054]
【Example】
Hereinafter, the present invention will be described in detail based on examples.
FIG. 3 is a flowchart for explaining the first embodiment. In the first embodiment, a case will be described in which the in-facility terminal 20 issues an instruction to extend the air conditioning time.
[0055]
First, a request to extend the air-conditioning time is input to the tenant terminal (in-facility terminal) 20a in the building 10 (step S1). The tenant terminal 20a transmits, to the integrated management center device 50, local information including a local transmission source ID having the terminal as the transmission source, a local message ID relating to the change of the air-conditioning time, and local detailed information relating to the change.
[0056]
In the receiving unit 501 of the management center device 50, a conversion module (office service application 501a) corresponding to the communication protocol of the tenant terminal 20a is activated, and converts local information from the tenant terminal 20a into global information (step S2).
[0057]
The global information includes a global sender ID having the tenant terminal 20a as a sender, a global message ID indicating that the process is related to the air conditioning time, and global detailed information about the content of the change in the air conditioning time. The global information is transmitted to the information processing unit 502, the monitoring control application 501b, and the tenant management application 501c.
[0058]
In the information processing unit 502, upon receiving global information from the receiving unit 501 (office service application 501a), the trader management application 502a is activated. The business management application 502a records the global sender ID and global message ID of the global information in the history database 52, and assigns a new log number (step S3).
[0059]
The trader management application 502a further matches the received global sender ID with the automatic classification database 51 to specify the management trader terminal 30a that manages the tenant terminal 20a, and matches the global message ID with the automatic classification database 51. Then, the contents of the instruction to the management company terminal 30a and its importance are determined, and these contents of the instruction and the importance are transmitted to the management company terminal 30a (step S4).
[0060]
In response to this, the instruction content and the importance are displayed on the management company terminal 30a (step S5).
[0061]
On the other hand, upon receiving the global information from the office service application 501a, the monitoring control application 501b converts the global transmission source ID into its own local ID, and sends the local ID together with the local ID change information to the air conditioning monitoring terminal 20b. Is transmitted (step S6), and the air-conditioning monitoring terminal 20b receives this and changes the setting of the predetermined air-conditioning time of the building 10a (step S7).
[0062]
The tenant management application 501c, which also receives the global information, converts this global source ID into its own local ID, calculates the cost of extending the air conditioning time of the tenant, and issues it to the tenant monthly. The extension is included in the bill (step S8).
[0063]
In the first embodiment, the change of the air-conditioning time is executed by the monitoring control application 501b, and the addition of the billing amount accompanying the change is executed by the tenant management application 501c. This simply reports that the air-conditioning time is to be changed, and accordingly, the importance displayed in step S5 is set to be low.
[0064]
The management company terminal 30a can access the office service application 501a, the monitoring control application 501b, and the tenant management application 501c, and displays on the display screen which tenant terminal has changed the air-conditioning time or the actual air-conditioning time. Detailed information such as whether the information has been changed or whether a fee has been added can be displayed (step S9).
[0065]
FIG. 4 is a flowchart for explaining the second embodiment of the present invention. In the second embodiment, the present invention is applied to a failure monitoring process when a failure occurs in a lighting fixture in the building 10.
[0066]
When equipment such as a lighting fixture in the facility 10 fails, local information is automatically transmitted from the power monitoring terminal (terminal in the facility) 20c to the monitoring control application 501d in the receiving device 501 of the integrated management center device 50 (step). S11). The local information includes the power monitoring terminal 20c as a local transmission source ID, a local message ID such as "alarm information generated at the power monitoring terminal", and contents such as "failure occurred in the lighting equipment on the third floor of the building and replacement is required". Includes local details of The monitoring control application 501d of the receiving unit 501 converts the local information into global information including a global source ID and a global message ID, and transmits the global information to the information processing unit 502 (Step S12).
[0067]
In response to the global information, the information processing unit 502 activates the trader management application 502a. The trader management application 502a records the global sender ID and the global message ID in the history management database, and assigns a new log number (step S13).
[0068]
The trader management application 502a further matches the global sender ID with the automatic classification database 51, specifies the control trader terminal 30b of the power monitoring terminal 20d and the service trader 40a that deals with this information, and further automatically sets the global message ID. The content of the instruction to the management company terminal 30b and its importance, and the content of the instruction to the service provider terminal 40a and its importance are specified by matching with the classification database 51, and transmitted to each terminal (step S14).
[0069]
These instruction contents and importance are displayed on the display screens of the management agent terminal 30b and the service agent terminal 40a (steps S15 and S16). Each terminal can access the management center device 50 as needed to browse and obtain a portion related to the global sender ID from the maintenance information and the drawing information (step S17). . In addition, the monitor control application 501d can be activated to obtain detailed information such as which building, which lighting fixture has failed, and which part is to be replaced (step S18).
[0070]
In this example, since the information to the management company terminal 30b is a report of only the fact that a failure has occurred, the importance to the service company is low. Since the instruction is included, the importance is high.
[0071]
When the service provider 40a actually finishes the processing, the service provider terminal 40a transmits the fact to the provider management application 502a as report information (step S19). Based on this report, the supplier management application 502a records the processing completion time in the history management database, further transmits the notification to the target management provider terminal 30b (step S20), and ends the processing.
[0072]
In this example, the service provider performs a task of replacing a failed lighting fixture by directing personnel, but depending on the contents of the service, directly drives the power / air conditioning monitoring device 20c via the monitoring control application 501d. May be performed.
[0073]
FIG. 5 is a flowchart showing the processing of the third embodiment of the present invention. In the third embodiment, a case will be described in which an inspection result report of equipment in a building is made.
[0074]
A worker traveling in the building 10 inputs an inspection result from the mobile terminal (the in-facility terminal 20d) (step S21). The mobile terminal 20d sends, as local information, the local transmission source ID having the self transmission source, the local message ID indicating the inspection report, and the local detailed information as the inspection result to the receiving device 501 of the integrated management center device 50. In the receiving device 501, a patrol inspection application 501e corresponding to the communication protocol of the mobile terminal 20d is activated.
[0075]
The traveling inspection application 501e converts the local information into global information including a global sender ID and a global message ID, and transmits the global information to the information processing unit 502 (Step S22). In the information processing section 502, a trader management application 502a is started. The trader management application 502a records the global sender ID and the global message ID in the history management database, and assigns a new log number (step S23).
[0076]
The trader management application 502a matches the global sender ID of this global information with the automatic classification database 51, and specifies the manager trader terminal 30c that is the designated destination. In addition, by matching the global message ID with the automatic classification database 51, the content of the instruction to the management company terminal 30c and its importance are specified, and transmitted to the management company terminal 30c (step S24). In this case, since only the fact that the inspection has been completed is reported, the importance is the lowest, and the transmission destination is only the management company terminal 30c. In the management agent terminal 30c, the instruction content (report) and the importance are displayed (step S25), and all the processing ends.
[0077]
The management company terminal 30c can access the patrol inspection application 501e, and can know the details of the inspection contents (step S26).
[0078]
FIG. 6 is a diagram showing a configuration of an example of the automatic classification database 51. The automatic classification database 51 includes a first management table for matching global message IDs and a second management table for matching global sender IDs.
[0079]
The first management table includes, for the global message ID, a management company terminal ID, a message content, an instruction content to a management company, an instruction content to a service company terminal, importance to the management company, importance to the service company, and The standard processing times are stored in association with each other. At the time of matching with the global message ID in steps S4, S14, and S24, the first management table is referred to. Specifically, in step S4, using the global message ID as a key, the instruction content to be sent to the corresponding management company and its importance are specified. In step S14, using the global message ID as a key, the instruction content to be sent to the corresponding management company and its importance, the instruction content to be sent to the corresponding service company, and its importance are specified. In step S24, using the global message ID as a key, the instruction content to be sent to the corresponding management company and its importance are specified. As shown in FIG. 6, the same global message ID may be set to a different instruction content or a different importance for each manager terminal 30. In this case, the contents of the instruction to be sent to the management company and its importance in steps S4 and S24, the specification of the contents of the instruction to the management company and its importance in step S14, and the specification of the contents of the instruction to the service company and its importance are determined. The specification is performed using a combination of the global message ID and the management company ID as a key.
[0080]
The second management table associates the in-facility terminal name, the institution ID, the application type to be started in the receiving unit, the management company ID, the service provider ID, the drawing ledger ID, and the maintenance ledger ID with the global sender ID. Is memorized. At the time of matching with the global sender ID in steps S4, S14, and S24, the second management table is referred to. Specifically, in step S4, the corresponding management company ID is specified using the global transmission source ID as a key. In step S14, the corresponding management company ID and service company ID are specified using the global transmission source ID as a key. In step S24, the corresponding management company ID is specified using the global transmission source ID as a key.
[0081]
In the first management table of the automatic classification database, a standard processing time is set for each message. If the processing completion time of the history management database 52 is not recorded even after the processing time, the management company An instruction may be sent to the terminal 30 and / or the service provider terminal 40 again. In this case, it is preferable that the transmission to both terminals is performed with a higher importance than the original importance.
[0082]
Specifically, the trader management application 502a performs matching between the history management database and the first management table in the automatic classification database at regular intervals, for example, and takes measures even after the standard processing time has passed by this matching. If no global message is found, the importance is set high for the manager and service provider related to this message, and the instruction content is resent.
[0083]
In this case, it is preferable that the importance of the instruction to the management company is particularly high so that the service company is aware that no action is taken. The management company sends instructions to the service company by telephone or other means so as to urge them to take measures. Further, the management company terminal 30 can access the management center device 50, activate the company management application 502a, and change the degree of importance to be sent to the service company terminal 40.
[0084]
FIG. 7 is a diagram illustrating an example of the configuration of the history management database 52. The history management database 52 has items such as a log number, a global sender ID, a global message ID, a global information arrival time, and a processing completion time. The history information is transmitted from the receiving unit 501 of the center device 50 to the information processing unit 502. Every time is sent, history information is recorded. Also, each time the service provider 40 reports the end of processing, the processing completion time is recorded in the log.
[0085]
FIG. 8 is a diagram showing an example of a Web browser displayed on the management agent terminal 30 or the service agent terminal 40. In the first frame 601, information transmitted to the management agent terminal 30 or the service agent terminal 40 is displayed in the order of importance. The order of importance differs between the management company terminal 30 and the service company terminal 40 because the importance is different for the management company terminal and the service company terminal. Here, information is displayed in descending order of importance. However, information having higher importance may be displayed in bold, for example, a special mark such as a star may be attached, or blinking may be displayed. . Also, these may be displayed in combination.
[0086]
Clicking on each item of information in the first frame 601 displays the instruction content in the second frame 602 and the related maintenance ledger and / or drawing information in the third frame 603. In the fourth frame 604, a menu of business applications available from the management company terminal 30 or the service company 40 is displayed. When this menu is clicked, the corresponding business application (any information conversion module in receiving unit 501) is displayed in second frame 602.
[0087]
In the above-described embodiment, the information transmission from the trader management application to the management trader terminal and the service trader terminal is of the event doblin type. However, the display database of each user such as the management company and the service trader is stored in the data center 50. In advance, the supplier management application may change this database and transmit all the changes to the manager terminal and the service provider terminal at regular intervals.
[0088]
In the above example, information is transmitted to the Web terminal. However, for example, automatic mail transmission or automatic telephone transmission can be used. Also, these methods can be used in combination.
[0089]
Although the above-described embodiment has been described with a focus on the maintenance management of the equipment installed in the facility, the present invention is not limited to the above-described embodiment. For example, entry / exit management, energy management, A wide range of applications are conceivable, such as telephone usage management, network management, leasing management of each facility, and business analysis management of each facility (company).
[0090]
【The invention's effect】
As described above, according to the system of the present invention, the in-facility terminal 20 installed in the facility 10 can be centrally managed by the facility integrated management center 50, so that the management cost can be reduced. Further, the integrated manager can comprehensively grasp the problem of facility management that tends to be distributed to each management company or each service company.
[0091]
In addition, it is possible to quickly process information from the in-facility terminals while managing the information sent from the in-facility terminals in an integrated manner. Furthermore, by assigning importance levels to information transmitted to managers or service providers, important information is buried in frequent, less important information. Can be avoided.
[0092]
Furthermore, the management company or service company can grasp the diversified situation including the maintenance information of the facility, the drawing information, etc. in response to the information sent from the terminal in the facility, so that it can respond more quickly. Can be taken.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing an overall configuration of a facility integrated management system of the present invention.
FIG. 2 is a diagram showing each configuration of a facility integrated management system according to the present invention.
FIG. 3 is a flowchart illustrating a flow of a process according to the first embodiment of the present invention.
FIG. 4 is a flowchart illustrating a flow of processing according to a second embodiment of the present invention.
FIG. 5 is a flowchart showing a processing flow in a third embodiment of the present invention.
FIG. 6 is a diagram showing a configuration of an automatic classification database of the present invention.
FIG. 7 is a diagram showing a configuration of a history management database of the present invention.
FIG. 8 is a diagram showing a configuration of an example of a web browser displayed on a management company terminal or a service company terminal of the present invention.
[Explanation of symbols]
10 facilities
20 In-facility terminals
30 Manager terminal
40 Service Provider Terminal
50 Integrated Management Center Equipment
51-53 Database
501 Receiver
502 Information Processing Unit
503 Authentication Department

Claims (23)

One or more in-facility terminals installed in a plurality of facilities, and a facility integrated management that communicates with each of the terminals of a plurality of management companies that manage the facilities and integrally manages the facilities. The center device automatically analyzes the information transmitted from the in-facility terminal, determines a process for the information, selects a management company terminal corresponding to the information, and selects the determined process information. A facility integrated management center device comprising means for transmitting the information to a management company terminal. 2. The facility integrated management center apparatus according to claim 1, wherein the processing information to be sent to the management agent terminal is transmitted with a degree of importance. One or more in-facility terminals installed in a plurality of facilities, terminals of one or more managers that manage the facilities, one or more service providers that execute processing on the in-facility terminals In the facility integrated management center device that communicates with each of the terminals that have and manages the facility in an integrated manner, automatically analyzes information transmitted from the in-facility terminal and determines a process for the information, A means for appropriately selecting a management company terminal and / or service company terminal corresponding to the information and transmitting the determined processing information to the selected management company terminal and / or service company terminal. Facility integrated management center device. 4. The facility integrated management center apparatus according to claim 3, wherein the processing information to be transmitted to the manager terminal and / or the service provider terminal is transmitted with a degree of importance. One or more in-facility terminals installed in one facility, a facility integrated management center that communicates with a terminal of one or more management companies that manage the facility and integrally manages the facility The apparatus automatically analyzes the information transmitted from the in-facility terminal, determines a process for the information, and determines the importance of the process, and appropriately selects a management company terminal that deals with the information, and performs the determination. Means for transmitting the processed information and its importance to the selected management company terminal. One or more in-facility terminals installed in one facility, terminals of one or more managers that manage the facility, one or more service providers that execute processing on the in-facility terminal In the facility integrated management center device that communicates with each of the terminals and integrally manages the facility, automatically analyzes the information transmitted from the in-facility terminal, processes the information, and processes the information. Means for determining the degree of importance, appropriately selecting a management company terminal and / or service company terminal corresponding to the information, and transmitting the determined processing information to the selected management company terminal and / or service company terminal A facility integrated management center device comprising: 7. The facility integrated management center apparatus according to claim 4, wherein the processing information to be transmitted to the management agent terminal and the processing information to be transmitted to the service agent terminal are separately assigned importance. Integrated management center device. The facility integrated management center device according to any one of claims 1 to 7, further comprising a first database for automatically classifying information transmitted from the in-facility terminal, and a manager terminal for transmitting at least the processing information. And / or a service provider terminal, and a facility integrated management center for specifying the contents of processing information to be transmitted to the manager terminal and / or the service provider terminal based on the first database. apparatus. 9. The facility integrated management center apparatus according to claim 8, further comprising a second database for managing maintenance information and drawing data related to information transmitted from the in-facility terminal. . The facility integrated management center device according to claim 8, wherein the communication history between the center device and the in-facility terminal and the communication history between the center device and the manager terminal and / or the service provider terminal are stored. A facility integrated management center device comprising a third database for management. The facility integrated management center device according to any one of claims 1 to 10, wherein the center device uniquely determines local information transmitted from a single or a plurality of types of in-facility terminals. The facility integrated management center device comprises an information conversion means for converting the information into global information, and performs each processing in the center device based on the global information converted by the information conversion means. 12. The facility integration management center device according to claim 11, wherein said information conversion means comprises an information conversion module corresponding to each communication protocol of said single or plural types of in-facility terminals. Management center device. 13. The facility integrated management center device according to claim 11, wherein the management agent terminal and / or the service agent terminal are configured to be able to access the conversion modules. . 14. A system using the facility integrated management center device according to any one of claims 1 to 13, wherein the center device and the in-facility terminal, the manager terminal and / or the service provider terminal are connected via a network. An integrated facility management system. One or more in-facility terminals installed in a plurality of facilities, and a facility integrated management that communicates with each of the terminals of a plurality of management companies that manage the facilities and integrally manages the facilities. In the method, automatically analyzing information transmitted from the in-facility terminal and determining a process for the information, selecting a management company terminal corresponding to the information, and Transmitting to the selected management company terminal. 16. The facility integrated management method according to claim 15, further comprising a step of assigning importance to the processing information transmitted to the management company terminal. One or more in-facility terminals installed in a plurality of facilities, terminals of one or more managers that manage the facilities, one or more service providers that execute processing for the managers In a facility integrated management method for communicating with each of the terminals having and managing the facility in an integrated manner, a step of automatically analyzing information transmitted from the in-facility terminal and determining a process for the information, Appropriately selecting a management company terminal and a service company terminal that deal with the information, and transmitting the determined processing information to the selected management company terminal and / or service company terminal. Facility integrated management method. 18. The facility integrated management method according to claim 17, further comprising a step of assigning importance to the processing information transmitted to the manager terminal and / or the service provider terminal. One or more in-facility terminals installed in one facility, a facility integrated management method for integratedly managing the facility by communicating with a terminal owned by a management company that manages the facility, Automatically analyzing the information transmitted from the terminal to determine the processing for the information and the importance of the processing, and appropriately selecting a management company terminal that deals with the information; and Transmitting the importance to the selected management company terminal. One or more in-facility terminals installed in one facility, terminals of one or more managers that manage the facility, and / or one or two terminals that execute processing on the in-facility terminal In the facility integrated management method of communicating with each of the terminals of the service provider and integrally managing the facility, the information transmitted from the in-facility terminal is automatically analyzed and the processing for the information is performed. Determining the importance of the processing, and appropriately selecting a management agent terminal and / or a service agent terminal that deals with the information, and determining the determined processing information and the importance of the selected management agent terminal, And / or transmitting to a service provider terminal. 21. The facility integration management method according to claim 18, wherein the processing information to be transmitted to the management agent terminal and the processing information to be transmitted to the service agent terminal are separately assigned importance. Management method. 22. The facility integrated management method according to claim 15, wherein a standard processing time is set for the processing information, and if processing is not performed even when the standard processing time is exceeded, the processing information is higher than the previous time. A facility integrated management method, characterized in that the facility management server and / or the service provider terminal are assigned a degree of importance and transmitted again. A computer program for causing a computer to execute each of the steps according to claim 15.

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