JP2004164521A - Counseling service providing method and system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a counseling service providing method and system which is one method for realizing counseling service particularly capable of forming and enhancing counseling culture. <P>SOLUTION: A consulter selects either one of a major member aiming to become a professional or a professional expert member as a desired counselor when using a counseling service. That is to say, the counseling service is composed of three levels which are the consulter, the major member, and the expert member. Since a step of consulting the major member wherein the consulter can request service for free or at a low cost is provided, the consulter can use the service more easily. Meanwhile, the major member obtains a chance to enhance counseling ability. As a result, the counseling culture is formed and enhanced. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a method and a system for providing a counseling service utilizing IT (Information Technology).
[0002]
[Prior art]
In Korea and Japan, the practice of “consultation” is common, but not fully established as a “counseling culture”. This is because
(1) I do not want others to know that I am receiving counseling.
(2) In order to receive counseling, the counselor must go directly to the counselor's office and cannot use the counselor casually.
(3) It is difficult for a consultant to find the best counselor for his / her consultation.
and so on.
[0003]
On the other hand, the need for counseling is increasing in order to solve and eliminate the problem of school refusal at school, the depression of companies, and the feeling of loneliness of the elderly. In particular, "human" is a property in companies, and the importance of mental health is being called out so that "depression" and the like do not reduce the productivity of "human".
[0004]
Japanese Patent Laid-Open No. 2001-160009 is a prior art document relating to the provision of counseling services. This document discloses a method for providing a counseling service on the Internet. Specifically, the consultant writes the consultation content written on the consultation content input screen on the homepage to the service operator by e-mail, and the service operator selects the most appropriate counselor for the consultation content, Offers a counseling service that can satisfy them.
[0005]
[Problems to be solved by the invention]
According to the above-mentioned prior art documents, it is possible to set a counselor most suitable for the contents of a consultant's consultation, and to provide a highly confidential counseling service. However, this document lacks the viewpoint of "formation of counseling culture". That is, by providing the counseling service to each consultant, each consultant may have a predetermined effect. However, this prior art document is merely one way to provide counseling services. It does not actively create a counseling culture.
[0006]
A main object of the present invention relates to a counseling service providing method and system different from the above-mentioned prior art documents. A further object of the present invention relates to a method and system for providing counseling services that can form and enhance a counseling culture.
[0007]
[Means for Solving the Problems]
In order to solve the above-mentioned problem, the present invention
In a counseling service providing method and system for providing a counseling service via a net such as the Internet,
The Internet includes a counselor, a plurality of counselor members divided into two levels, low and high, based on careers and counselor histories, a service operator operating this counseling service providing system, And a server that performs a predetermined operation in response to instructions from the plurality of counselor members and the service operator are connected,
If the consultant's consultation content is new, request a consultation to a lower-ranked counselor, and if the consultant's consultation content is almost the same as the previous content, consult a higher-ranked counselor. It is characterized by requesting.
[0008]
Further, in a counseling service providing method and system for providing a counseling service via a net such as the Internet,
The network includes a counselor operated by a counselor, a counselor group including a plurality of counselor members satisfying predetermined conditions, and a server that performs a predetermined operation in response to an instruction from the counselor and the counselor member And are connected,
When the counselor desires group counseling, the counselor group counsels the counselor.
[0009]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 is a configuration diagram showing an outline of the present invention. The terminal device 1 of the consultant, the terminal device 2 of the major member, the terminal device 3 of the expert member, the terminal device 4 of the service operator, the WWW server 5, and the data management server 6 are connected via the Internet 7. . Major and expert members will be counselors who will respond to the consultation of the consultant. Various information terminals such as a personal computer and a mobile phone can be considered as the terminal device.
[0010]
The consultant can be anyone who wants to use the counseling service. The major member is assumed to be, for example, a person who is studying psychology including counseling to become a professional. The expert member is assumed to be, for example, a professional who can receive compensation for consultation.
In the embodiment of the present invention, the members are divided into three stages by the above-described dividing method, but the essence of the present invention is not limited to this embodiment. For example, major members and expert members may be classified according to counselor histories and the like.
[0011]
Although the embodiment of the present invention is composed of three-stage members of a counselor, a major member, and an expert member, the present invention is not limited to this embodiment. For example, a major member who aims to be a professional may be composed of members of a total of four or more stages, for example, by dividing the member into two stages according to counselor history. In other words, it is essential to establish one or more intermediate-level counselor members between the counselor and the counselor member expected to perform the highest level of performance in this counseling service.
Although the WWW server 5 and the data management server 6 are shown separately, they may be a single server.
[0012]
Furthermore, in the embodiment of the present invention, the Internet is used to connect each member, service operator, and server, but the scope of the right is not limited to this mode. As another example, a local area network (LAN) or an intranet can be used to provide a counseling service in a company. In addition, a VAN used when trading between companies can be used. Of course, it is also possible to use a simple mobile phone. In other words, an appropriate network form may be selected depending on the purpose of use.
The form of connection from the terminal device 1 of the consultant, the terminal device 2 of the major member, the terminal device 3 of the expert member, the terminal device 4 of the service operator, the WWW server 5, and the data management server 6 to these networks is as follows. It may be wireless or wired. In the present invention, the term “terminal device and server” “connected” to the network includes not only the case where the terminal device and the server are connected online, but also those which can be connected at any time.
[0013]
In the counselor information DB 8, purchase information of counseling services, counseling consultation contents, answers to the consultation contents, and personal medical records are registered for each reception number.
In the counselor information DB 11, information such as the profile and face photograph of the major member and the expert member, years of counseling experience, counseling fee, and what kind of counseling they are good at are input in advance.
[0014]
The WWW server 5 includes a homepage display unit 51, a purchase information transmission unit 52, a personal chart information reference unit 53, and a counselor member search unit 54. The term “purchase” in the present invention includes not only a purchase to settle the price at the same time as placing an order, but also a so-called order stage in which the price is settled at a different timing from the order.
[0015]
The data management server 6 includes a purchase information registration unit 61, a consultation content registration unit 62, a data reference unit 63, an answer registration unit 64, a personal chart information registration unit 65, a value settlement unit 66, and a counselor group determination unit 67. The value settlement means 66 is a means for settingtle the price for providing the counseling service at a predetermined timing.
[0016]
Further, as a modified example of the embodiment of the present invention, a form in which recording media 9 and 10 such as a magnetic disk device and a semiconductor memory are connected to each of the WWW server 5 and the data management server 6 via a signal line can be considered. . In this case, the WWW server 5 and the data management server 6 may execute the processing according to the programs loaded from the recording media 9 and 10 via the signal lines.
[0017]
The operation of the embodiment of the present invention will be described in detail.
[0018]
FIG. 2 is a flowchart showing a process of requesting a counseling service by sending a consultant to the data management server 6 and a process of receiving an answer to the consultation content from the data management server 6.
[0019]
When the consultant sends the URL of the homepage providing the counseling service from the terminal device 1 of the consultant to the Internet 7 (S1), the homepage display means 51 transmits the data of the homepage to the terminal device 1 of the consultant. Then, a home page is displayed (S2).
[0020]
In this homepage, first, the consultant is caused to select one of a consultation content input screen and a personal chart information reference screen (S3).
The consultation consultation content input screen is a screen for inputting a new consultation content. The personal chart information reference screen is a screen for receiving an answer to the consultation content already requested.
[0021]
If the consultant wants to newly use the counseling service, he or she selects a consultation content input screen (S4). When the consultation content input screen is selected, a screen classified according to the type of consultation is displayed, and the consultant selects a category that he / she wants to consult (S5).
[0022]
The types of consultation are classified according to, for example, school life, going to school, employment, savings, loans, law, heterosexual and sexual troubles, marriage, appearance, and the like. These may be further subdivided according to age, sex, and the like.
Considering the case where the contents of consultation relate to a plurality of types, a plurality of consultation categories may be selected.
[0023]
Next, the counselor is made to select one-on-one counseling using e-mail or group counseling using a mailing list (S6).
[0024]
If the counselor wants a one-on-one counseling service using e-mail (S7), request a free or low-cost counseling major member or a professional member who needs a reasonable price. A request is made to select (S8).
[0025]
When requesting a new consultation, the consultant desirably first asks the major member for a counselor in S8. If a more specialized consultation is desired with respect to the previous consultation contents, it is desirable to call up the consultation contents input screen again and request a counselor to an expert member in S8.
Of course, even when requesting a new consultation, there may be a case where a counselor is directly requested from an expert member.
[0026]
Here, I would like to mention the novelty of the content of the consultation. If you have never consulted before, you can ask a major member for a counselor as a new consultation. If only a part of the previous consultation has been changed, this consultation is not considered to be new, and a counselor can be requested from an expert member who can expect deeper counseling.
[0027]
The significance of choosing between a major member and an expert member for counseling is as follows. That is, many counselors are worried about using the counseling service and are worried that they can obtain an effect equivalent to the service fee. In this case, some counselors hesitate to use the counseling service if the service is paid or expensive.
[0028]
However, if the step of requesting a major member can be provided so that the counseling service can be provided free of charge or for a small amount, the number of consultants who intend to apply for the service will increase. And if you want to consult a more specialized person, ask your professional member to provide counseling services.
[0029]
Further, even when the counselor directly asks the expert member for a counselor without taking the step of consulting the major, the following predetermined effects can be expected. That is, the counseling service usage fee varies depending on the counselor's history and qualifications of the counselor requested by the consultant. In other words, when selecting a counselor, it is possible to compare and examine the counselor's specialty and the corresponding service usage fee, so it is easy to be satisfied with paying a relatively high fee set for a highly specialized counselor Become.
[0030]
As described above, the consultation system has a three-stage structure including a consultant, a major member, and an expert member, and a step is provided in which the consultant consults a major member who provides free or low-cost counseling. This has made it easier for consultants to use the counseling service. On the other hand, major members also have the opportunity to improve their counseling skills. As a result, a counseling culture can be formed and enhanced.
[0031]
After selecting whether to request the counseling from the major member or the expert member, the counselor instructs to display the counseling service purchase screen. The purchase information means 52 transmits and displays the data of the counseling service purchase screen on the homepage (S9).
On this purchase screen, enter the personal information of the consultant and the contents of the consultation, select which member to request a counselor from, for example, multiple major members, and if counseling is paid, the settlement method and settlement Select the timing and so on.
[0032]
In addition, information such as consultant's personal information, consultation content, counselor selection information, value payment method and payment timing are collectively referred to as purchase information. The purchase information transmitting means 52 transmits the input purchase information to the data management server 6 (S10).
[0033]
The consultant's personal information includes, for example, the consultant's name, age, gender, address, telephone number, family structure, e-mail address, company name, and credit card number to settle the fee. In order to reduce the resistance to counseling, it is conceivable that names, addresses, telephone numbers, etc. are not required.
[0034]
A page that lists major members or expert members according to the type of consultation selected in S5, so that the counselor can select which member to request a counselor for, for example, a counseling fee and a page describing the profile of each counselor member It is good to prepare. This page is provided with a counselor member search means 54 that has a search function to narrow down according to the number of years of counselor experience, gender, etc. and what kind of consultation classification they are good at, so that the consultant can find the most suitable member for himself. . The member search means 54 searches the counselor information DB 11 in the data management server 6 for members satisfying desired conditions.
Assuming a case where the consultant cannot select which member to request counseling, an item of “discretion to the operator” may be included.
[0035]
As a settlement method of the counseling fee, a method using a mobile phone in cooperation with a mobile phone company, a method using an IC card or a credit card, a transfer using a financial institution such as a bank or a post office, and the like can be considered. These settlement methods can be realized by a known technique and will not be described in detail.
[0036]
It should be noted that there are various timings, as described below, for the fee settlement.
(1) Settlement the entire amount at the time of consultation request.
(2) Settle a part when requesting a consultation, and settle the balance when receiving an answer to the contents of the consultation. (3) Settlement the full amount when receiving an answer to the consultation content.
(4) After receiving the answer to the consultation content, settle the fee for each stage according to the consultant's satisfaction (satisfaction, normal, dissatisfaction, etc.).
[0037]
Of course, the timing of the payment is not limited to the above (1) to (4). For example, in the case of (2), a part of the fee may be settled when receiving the answer to the consultation content, and the remaining amount may be settled after receiving the answer. Further, the settlement is not limited to the two-stage settlement, but may be a settlement in three or more stages. A settlement method combining the settlement methods of (2) and (4) is also conceivable.
[0038]
In order to set a step-by-step fee according to the degree of satisfaction of the counselor, for example, an unsatisfied counselor is required to answer which point was unsatisfactory.
The timing of the fee settlement may be determined by the service operator, or may be selected by a consultant. At the timing thus determined, the value settlement means 66 asks the consultant for a price and confirms whether the price has been paid. If the consideration is paid, the process proceeds to the subsequent processing. If the payment is not paid, the subsequent processing is interrupted, and a function to call a counselor, a counselor, a service operator, or the like is provided.
[0039]
An advantage of the settlement timing of the above (2) to (4) is that the counselor can reduce the resistance when using the counseling service.
When using a service on the Internet, such as the Internet, for a fee, there is a problem that the user is paid, but he is not sure that the service is provided. As a means for solving this problem, it is desirable to use the settlement timings of the above (2) to (4).
[0040]
Further, a questionnaire or the like may be conducted to improve the counseling service. The consultant who has provided useful advice in this questionnaire may be, for example, issuing a discount ticket for a counseling usage fee, or giving away a prize. This can provide better counseling services and increase the number of repeaters.
[0041]
FIG. 3 is a flowchart showing a process in which the management server 6 that has received the purchase information in S10 of FIG. 2 processes the purchase information and transmits a reply to the consultation content to the WWW server 5.
[0042]
The purchase information registration means 61 of the data management device 6 adds a reception number to the purchase information transmitted from the WWW server 5 and registers the purchase information in the consultant information DB 8 (S11). At the same time, the reception number is transmitted to the terminal device 41 of the consultant to display a counseling / service purchase screen (S12). Then, the registration of this purchase information in the data management server 6 and the reception number corresponding to the purchase information are transmitted to the terminal device 4 of the service operator (S13).
[0043]
The consultation content registration unit 62 of the data management server 6 associates the consultation content included in the purchase information received from the WWW server 5 with the reception number assigned by the purchase information registration unit 61 and associates the consultation information with the consultation information DB 8. Register (S14). Then, the registration of the consultation content and the reception number assigned to the consultation content are transmitted to the terminal device 4 of the service operator (S15).
[0044]
When the service operator receives the registration of the consultation content and the reception number on the terminal device 4 of the service operator, the service operator connects to the data management server 6. If the settlement timing is a method of partially or fully paying at the time of requesting a consultation, settlement is performed by the consideration settlement means 66 at this time, and the process proceeds to the subsequent processing.
[0045]
The data reference means 63 confirms the consultation content corresponding to the reception number and the counselor desired by the consultant, and determines to which counselor member to order counseling (S16).
If the counselor specifies the desired counselor, decide on this counselor. If the counselor is left to the service operator, determine the optimal counselor based on the content of the consultation.
[0046]
The registration of the consultation content and the reception number corresponding to the consultation content are transmitted to the counselor (S17).
[0047]
When the counselor receives the registration of the consultation content and the reception number corresponding to the consultation content from the terminal device 2 of the major member or the terminal device 3 of the expert member, the counselor connects to the data management server 6. Then, the consultation content corresponding to the reception number is referred to by the data reference means 63, and the answer to the consultation content is registered by the response registration means 64 in association with the reception number in the consultant information DB 8 (S18). At the same time, the registration of the answer to the consultation content and the corresponding reception number are transmitted to the service operator (S19).
[0048]
When the service operator receives that the answer to the consultation content has been registered and the corresponding reception number on the terminal device 4 of the service operator, the service operator connects to the data management server 6. Then, the response corresponding to the reception number is confirmed by the data reference means 63, and the response is formatted into a predetermined chart format by the personal chart information registration means 65, and is associated with the reception number in the consultant information DB8. Register (S20). At the same time, the consultant is notified of the registration of the personal chart and the corresponding reception number (S21).
[0049]
The consultant receives the registration of the personal chart and the reception number on the terminal device 1 of the consultant. Upon receiving this information, the consultant performs the operations of S1 to S3 in FIG.
[0050]
In S3, when the personal chart information reference screen is selected (S31), the personal chart information reference means 53 connects to the data management server 6. If the settlement timing is to settle a part or the whole amount when receiving the answer to the consultation content, the consideration settlement means 66 performs the settlement at this time.
The data of the personal chart corresponding to the reception number is read out by the data reference means 63, transmitted to the homepage and displayed (S32).
[0051]
The consultant receives an answer to the consultation content. If the settlement timing is a method of paying a step-by-step fee according to the degree of satisfaction of the consultant (satisfaction, normal, dissatisfaction, etc.) after receiving the answer to the consultation content, the consultant was attached to the consultation content The reception number and the degree of satisfaction with the answer are transmitted to the data management server 6 (S33).
[0052]
The data management server 6 transmits the obtained degree of satisfaction to the service operator and the counselor. The service operator instructs the value settlement means 66 to charge for each stage according to the result of the satisfaction. The consideration settlement means 66 announces and asks the counselor to pay the consideration.
[0053]
After receiving the answer to the consultation content, the consultant can answer the questionnaire. This questionnaire result is transmitted to the data management server 6 (S34). The data management server 6 transmits the questionnaire result to the service operator. The service operator also feeds back some or all of the questionnaire results to the counselor as needed.
[0054]
Next, a brief description will be given of a case where the consultant selects group counseling using a mailing list in S6.
[0055]
Group counseling is, for example, a counselor group composed of a counselor and about three major members.
Thereby, the consultant can obtain multifaceted answers to the consultation content from various counselors.
On the other hand, the major member is given the opportunity to train as a counselor, gains the ideas of other counselors, and can improve counseling ability.
Note that the counselor group is divided into groups based on the field in which the counselor excels, the counselor's history, gender, age, and the like.
[0056]
When the consultant selects the group counseling using the mailing list (S61), the consultant instructs to display the group counseling / service purchase screen. The purchase information transmitting means 52 transmits and displays the data of the group counseling / service purchase screen on the homepage (S62). On this purchase screen, the consultant's personal information and consultation content are entered. Then, the purchase information is transmitted to the data management server 6 by the purchase information transmitting means 52 (S63).
[0057]
Group counseling may be free or promoted at a lower price to promote the counseling service homepage. In the case of a fee, the settlement method and the settlement timing are selected.
[0058]
The purchase information registration means 61 of the data management device 6 attaches a reception number to the purchase information transmitted from the WWW server 5 and registers the purchase information in the consultant information DB (S64). At the same time, the reception number is transmitted to and displayed on the terminal device 41 of the consultant (S65).
[0059]
The consultation content registration unit 62 of the data management server 6 associates the consultation content received from the WWW server 5 with the reception number assigned by the purchase information registration unit 61 and registers the association in the consultant information DB 8 (S66).
[0060]
The data management server 6 reads the information of the category that the consultant wants to consult obtained in S5, determines the counselor group suitable for this classification by the counselor group determining means 67, and transmits the content of the consultation (S67).
[0061]
When each member of the counselor group receives the registration of the consultation content and the reception number corresponding to the consultation content from the terminal device 2 of the major member or the terminal device 3 of the expert member, data management is performed. Connect to server 6. Then, the consultation contents corresponding to the reception number are referred to by the data reference means 63, and the answer to the consultation contents is registered by the response registration means 64 in association with the reception number in the consultant information DB 8 (S68).
[0062]
The data management server 6 transmits the answer to the counselor and other members of the counselor group.
[0063]
As described above, the group of counselors and counselors can realize group counseling using the mailing list method.
[0064]
The consideration settlement means 66 is required when performing settlement processing by means such as a credit card. If the value settlement is settled by, for example, a bank transfer, the service operator or the like performs the settlement processing.
[0065]
【The invention's effect】
As described above, according to the present invention, a counseling service different from the prior art document can be provided.
Further, according to the present invention, it is possible to provide a counseling service capable of forming and enhancing a counseling culture.
[Brief description of the drawings]
FIG. 1 is a configuration diagram showing an outline of the present invention.
FIG. 2 is a flowchart showing a process of requesting a counseling service by sending a consultant to a data management server 6 and a process of receiving an answer to a consultation content from the data management server 6.
FIG. 3 is a flowchart showing a process in which a management server 6 that has received purchase information processes the purchase information and transmits a reply to a consultation content to a WWW server 5;
[Explanation of symbols]
1 Counselor's terminal device
2 Major member terminal devices
3 Terminal device for expert members
4 Terminal device of service operator
5 WWW server
6 data management server
7 Internet
8 consultant information DB
9 Recording media
10 Recording media
11 Counselor information DB
51 Homepage display means
52 Purchase information transmission means
53 Personal medical record information reference means
54 Member Search Method
61 Purchase information registration means
62 Consultation content registration means
63 Data reference means
64 Answer registration means
65 Personal chart information registration means
66 Value payment means
67 Counselor group decision means

Claims (16)

In a counseling service providing method for providing a counseling service via a network such as the Internet,
In the net,
With the consultant,
Based on career and counselor history etc., multiple counselor members divided into two levels, low and high,
A service operator that operates this counseling service provision system,
A server that performs a predetermined operation in response to an instruction from the counselor and the plurality of counselor members and the service operator;
Are connected,
If the consultant's consultation content is new, request a consultation from a counselor who has been classified at a lower rank,
If the consultation content of the consultant is almost the same as the previous content, request a consultation from a high-level counselor,
A method for providing counseling services, characterized in that: In a counseling service providing method for providing a counseling service via a network such as the Internet,
In the net,
With the consultant,
A counselor group consisting of a plurality of counselor members satisfying predetermined conditions,
The consultant, a server that performs a predetermined operation in response to an instruction from the counselor member,
Are connected,
If the counselor wants group counseling, for the counselor, the counselor group performs counseling,
A method for providing counseling services, characterized in that: In a counseling service providing system that provides a counseling service via the Internet such as the Internet,
In the net,
A terminal device of the consultant operated by the consultant;
Terminal devices of multiple counselor members divided into multiple levels based on careers and counselor histories,
A terminal device of a service operator who operates the counseling service providing system,
A first server;
A second server;
A counseling service providing system comprising: The second server receives predetermined information from the first server and the terminal devices of the plurality of counselor members and the service operator, and transmits predetermined information to the consultant, the plurality of counselor members, and the service. 4. The counseling service providing system according to claim 3, having a function of transmitting the counseling service to an operator. The first server has a counselor member search unit,
The second server has a counselor information DB in which a counselor profile and the like are stored in advance,
The counselor can search for a desired counselor from the counselor information DB by the counselor member search means,
5. The counseling service providing system according to claim 3, wherein: The first server displays a page for providing the service on a terminal device of the consultant, transmits purchase information including consultation contents input by the consultant to the second server, and transmits the purchase information to the second server. The counseling service providing system according to any one of claims 3 to 5, further comprising a function of referring to an answer to the registered consultation content. In a counseling service providing system that provides a counseling service via the Internet such as the Internet,
In the net,
A terminal device of the consultant operated by the consultant;
A counselor member terminal device used by a counselor group composed of a plurality of counselor members satisfying predetermined conditions,
A first server;
A second server;
A counseling service providing system comprising: The second server has a function of receiving predetermined information from the first server and the plurality of counselor members, and transmitting predetermined information to the consultant and the plurality of counselor members. The counseling service providing system according to claim 7. The first server displays a page for providing the service on a terminal device of the consultant, transmits purchase information including consultation contents input by the consultant to the second server, and transmits the purchase information to the second server. The counseling service providing system according to claim 7, further comprising a function of referring to an answer to the registered consultation content. The second server comprises:
It has a counselor information DB that is divided into groups based on the field that the counselor is good at or the counselor's history, and is stored in advance,
Based on the purchase information from the counselor, comprising a counselor determining means for determining a counselor group for counseling the counselor from the counselor information DB,
The counseling service providing system according to claim 9. The first server comprises:
Homepage display means for displaying a homepage providing the service on the terminal device of the consultant,
A counseling service purchase screen for requesting a consultation by the consultant on a terminal device of the consultant, and purchase information transmitting means for transmitting the purchase information input by the consultant to the second server;
Personal chart information reference means registered in the second server, for referencing an answer to the consultation content of the consultant;
The counseling service providing system according to any one of claims 3 to 10, further comprising: The system according to claim 1, further comprising a settlement means for setting a price of the counseling service when said consultant refers to an answer to the consultation content of said consultant registered in said second server. 12. A counseling service providing system according to any one of 3 to 11. The counselor considers the price of the counseling service by referring to the answer to the consultation content of the consultant registered in the second server, and setting a fee for each step according to the degree of satisfaction of the consultant for the answer. The counseling service providing system according to any one of claims 3 to 11, further comprising a settlement means for performing settlement. The counseling service
At the time when the consultation content input by the consultant is transmitted to the second server, a part of the payment is settled,
Comprising a value settlement means for settingtle the balance of the value at the time of referring to the answer to the consultation content registered in the second server,
The counseling service providing system according to any one of claims 3 to 11, characterized in that: The counseling service
At the time when the consultation content input by the consultant is transmitted to the second server, a part of the payment is settled,
A value settlement means for referring to the answer to the content of the consultation registered in the second server for the remaining amount of the price, and settling a fee for each step according to the degree of satisfaction of the consultant for the answer;
The counseling service providing system according to any one of claims 3 to 11, characterized in that: The counseling service providing system according to any one of claims 3 to 15, wherein a questionnaire is conducted to a consultant using the counseling service, and a profit is provided to the consultant.

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