JP2004151861A - Method for detecting web page display failure, restoration method therefor, and program of customer terminal for making the method executed - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method for automatically detecting Web page display failure, when it occurs and to provide a method for automatically restoring the failure. <P>SOLUTION: A customer terminal which uses a WWW browser to display a Web page, and a Web server having a Web page group are connected via a communication network. The occurrence of display failure, when a Web page is to be displayed, is detected by an event that the Web page is not displayed, even if a predetermined time has elapsed after a request for displaying the WEb page is transmitted, on detecting the display failure occurrence, a failure occurrence screen is displayed for a predetermined time, and then an initial screen is displayed, thereby restoring the Web page display failure. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a method of detecting a web page display failure of a system that is installed in a financial institution, a convenience store, or the like and displays a web page using a WWW (World Wide Web) browser, a method of restoring the same, and a customer terminal that executes the method. About the program.
[0002]
[Prior art]
[Patent Document 1]
JP-A-2001-142996 (mainly, pages 3-4, [0010]-[0017], FIG. 1)
The conventional automatic transaction apparatus for displaying a web page disclosed in Patent Document 1 is a technique for performing a transaction while downloading an application program from a Web server connected to the automatic transaction apparatus in accordance with the progress of the transaction.
[0004]
A monitoring program mounted on an automatic transaction apparatus having a display screen having a touch panel detects a failure of the Web browser itself, and detects that a download of the application program has timed out by a notification from the Web browser, This is a technique for jumping to a corresponding processing page in a local application program capable of realizing the same transaction as an application program downloaded from a Web server resident in an automatic transaction apparatus by a failure processing program and continuing the transaction.
[0005]
In a customer terminal that displays a web page using such a conventional WWW browser (hereinafter, referred to as a web browser), a failure of a communication network, a failure of a web server installed in a center, or the like during the progress of the web page causes a failure. When a web page display failure such as a timeout in which the web page is not displayed occurs, the notification is made by an error message or the like prepared by the web browser and the contents of the recovery procedure are displayed.
[0006]
[Problems to be solved by the invention]
However, in the above-described conventional technology, an error message prepared by a web browser displayed when a web page display failure occurs indicates a recovery procedure or the like to a user of a personal computer or the like, that is, a keyboard or an error message. This shows the procedure for restoring a failure by mouse input, etc., and does not show the restoration procedure of a customer terminal that operates only by touch panel input. Therefore, there is a problem that the convenience of the customer is extremely poor.
[0007]
Further, there is a problem that a provider such as a financial institution that provides services such as transactions and information to a customer cannot detect the occurrence of a failure unless the customer reports the occurrence of the failure.
Accordingly, an object of the present invention is to provide a method for automatically detecting the occurrence of a web page display failure when it occurs and a method for automatically recovering the failure.
[0008]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, the present invention connects a customer terminal that displays a web page using a WWW browser and a web server that has a group of web pages via a communication network, and displays the web page. The occurrence of a display failure at this time is detected by not displaying the web page even if a predetermined time has elapsed after the transmission of the web page display request.
[0009]
Then, when the occurrence of the display failure is detected, an initial screen is displayed.
Also, a display screen request transmission for transmitting a web page display request to the web server to a customer terminal displaying a web page using a WWW browser by connecting to a web server having a web page group via a communication network. Executing a step, a request screen reception waiting step of waiting for display of the requested web page, and a failure occurrence detecting step of detecting occurrence of a web page display failure by not displaying the web page after a predetermined time has elapsed. It is characterized by.
[0010]
Then, when an occurrence of a web page display failure is detected, an initial screen display step of displaying an initial screen is executed.
[0011]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of a method for detecting a failure in displaying a web page and a method for restoring the same according to the present invention will be described with reference to the drawings.
[0012]
First Embodiment FIG. 1 is a flowchart showing a failure recovery process according to a first embodiment of the present invention, and FIG. 2 is a block diagram showing the system.
In FIG. 2, reference numeral 1 denotes a store such as a branch of a financial institution or an information providing company, a convenience store, or an unmanned booth.
Reference numeral 2 denotes a customer terminal, which is installed in the store 1 and has a display screen provided with a screen input means such as a touch panel for inputting the customer by touching the screen for receiving services such as transactions and information, and a customer cache. It has a card reading unit for reading card information of cards such as cards and membership cards.
[0013]
Although FIG. 2 shows a state in which two customer terminals 2 are installed, the number of customer terminals may be larger than this or one.
Reference numeral 3 denotes a local content database (hereinafter, referred to as a local content DB), which is provided in the customer terminal 2 and stores a fixed group of pages such as an initial screen and an input screen which the customer terminal 2 always uses. .
[0014]
Reference numeral 11 denotes a center, which is installed in a financial institution, an information providing company, or the like, and an operator or the like who handles customers of a plurality of stores 1 is resident.
Reference numeral 12 denotes a web server, which has a web content database (hereinafter, referred to as web content DB) 13 that stores a group of web pages whose contents need to be constantly updated and whose contents are frequently changed.
[0015]
Reference numeral 14 denotes an operator terminal, which is installed in the center 11 and is used by an operator resident in the center 11 to respond to a customer of the customer terminal 2.
Reference numeral 21 denotes a store LAN (Local Area Network) to which a customer terminal 2 installed in the store 1 is connected.
Reference numeral 22 denotes a center LAN, which connects the operator terminal 14 and the web server 12 installed in the center 11.
[0016]
The store LAN 21 and the center LAN 22 are connected via a public network such as a telephone line. The customer terminals 2 of the plurality of stores 1 and the operator terminals 14 of the center 11 and the web server 12 are connected to each other to transmit data. A communication network 23 that enables communication is configured.
The operation of the above configuration will be described with reference to the flowchart shown in FIG.
[0017]
In the present embodiment, a description will be given of an operation when a display failure of a web page occurs in a process in which a customer performs a transaction operation using an unattended customer terminal 2 installed in a branch of a financial institution.
S1, the customer terminal 2 extracts and displays a transaction selection screen as an initial screen shown in FIG. 3 from a group of pages stored in the local content DB 3 on its display screen, and waits for a customer selection input. ing.
[0018]
On the transaction selection screen, you will need to apply for a card loan, apply for a new account, and send a change of address button for conducting a transaction while communicating with the operator. "Product information" and "Contact customer" buttons are displayed.
S2, the customer selects the details of the transaction or the like, touches and presses the button displayed on the display screen with his finger, and inputs the selected content. In the present embodiment, a “contact customer” button is pressed.
[0019]
The customer terminal 2 detects this signal with a screen input unit such as a touch panel, and recognizes the pressed button.
S3, the customer terminal 2 determines the end of the process based on the content of the pressed button.
That is, the "end" button or a button corresponding thereto, which is not displayed on the transaction selection screen shown in FIG. 3 but is displayed on another screen such as an input screen for personal data or an information providing screen, is pressed. If so, the process proceeds to step S4, and if any other button is pressed, the process proceeds to step S5.
[0020]
S4, the customer terminal 2 ejects the customer's card inserted in step S6 described later from the card reading unit and returns it to the customer, confirms that the customer has received the card, returns to step S1, and returns to the transaction selection screen. Display and wait.
S5, the customer terminal 2 checks whether the card information of the customer's card is stored in a storage unit (not shown). If the card information is stored, the process proceeds to step S7, and if not, the process proceeds to step S6. I do.
[0021]
S6, the customer terminal 2 displays, on the display screen, a message prompting insertion of the customer's card into the card reading unit, and reads the card information recorded on the card when the customer inserts the card accordingly.
S7, the customer terminal 2 attaches card information and the like as a display screen request to the web server 12 installed in the center 11 by a web browser according to the content of the pressed button. The data is transmitted via the communication network 23.
[0022]
At the same time as the transmission, the customer terminal 2 starts measuring the elapsed time after the transmission.
The web server 12 that has received the display screen request extracts the requested web page from the web page group in the web content DB 13 and transmits the extracted web page to the customer terminal 2 via the communication network 23 as a request screen.
S8, the customer terminal 2 waits in a request screen reception waiting state for waiting for the arrival of the requested screen from the web server 12, and branches to step S9 when the request screen arrives.
[0023]
S9, the customer terminal 2 displays the received request screen on the display screen.
Thereafter, in step S2, the customer selects and presses a desired content, for example, a “deposit maturity notice” or “market information” button from a newly displayed screen, for example, a menu screen for contacting the customer. Then, the customer terminal 2 repeatedly executes the steps S3, S5, S7, S8, and S9, and moves to step S4 when the "end" button or the like is pressed, and ends the processing.
[0024]
In this way, the processing when no display failure occurs is performed.
The process of detecting and recovering when a display failure has occurred is performed as follows.
S10, the customer terminal 2 compares the elapsed time after transmission of the display screen request started in step S7 with a predetermined time set in advance, and if less than the predetermined time, configures steps S8 and S10. While waiting in the failure detection step, the system waits for the arrival of the request screen, and branches to step S9 when the request screen arrives.
[0025]
If the request screen does not arrive even after the predetermined time has elapsed, it is determined that a display failure of the web page has occurred, and the process branches to step 11.
That is, in this failure detection step, the customer terminal 2 measures the time until the request screen arrives in step S10 while waiting for the arrival of the request screen in step S8, during which the failure of the communication network 23 or the web server In this case, the occurrence of a web page display failure is uniquely detected by the fact that the requested display screen does not arrive even after the predetermined time elapses, that is, the requested web page is not displayed even after the predetermined time elapses.
[0026]
S11, the customer terminal 2 extracts and displays on its display screen a uniquely prepared failure occurrence screen shown in FIG. 4 from a group of pages stored in the local content DB3.
The failure occurrence screen displays information indicating that a Web page display failure has occurred, prompting the user to wait for a while, operating procedures after recovery, and the like.
[0027]
At this time, the customer terminal 2 starts measuring time after displaying the failure occurrence screen.
S12, the customer terminal 2 continues to display the failure occurrence screen if the display time of the failure occurrence screen is within a predetermined time set in advance, and branches to step S1 when the display time exceeds the predetermined time to display the display screen. A web page display failure is restored by displaying a transaction selection screen as an initial screen.
[0028]
In this way, the web page display failure is restored, and the customer can select a transaction or the like again and receive the service.
When a button other than the “contact customer” button is selected, a necessary screen is extracted from a group of pages stored in the local content DB 3 such as a standard input screen or a prepared product guide. Being used.
[0029]
As described above, in the present embodiment, the occurrence of a web page display failure is detected by not displaying a web page even after a predetermined time has elapsed after transmission of a web page display request, thereby enabling financial A service provider such as an institution can detect the occurrence of a web page display failure without a report from a customer.
[0030]
Further, when the occurrence of the webpage display failure is detected, the initial screen is displayed after the failure occurrence screen is displayed for a certain period of time to recover the webpage display failure, so that the customer can continue the transaction or the like. Is possible, and the convenience of the customer can be improved.
[0031]
Second Embodiment The configuration of the system of the present embodiment is the same as that of the system of FIG. 2 shown in the first embodiment, and a description thereof will be omitted.
In this configuration, the operation performed when a display failure of a web page occurs in a process in which a customer performs a transaction operation using an unattended customer terminal 2 installed in a branch of a financial institution, is described with reference to FIG. A description will be given with reference to a flowchart showing the failure recovery processing according to the second embodiment.
The same steps as those in the flowchart of the first embodiment shown in FIG. 1 are denoted by the same step numbers, and description thereof is omitted.
[0032]
S21, the customer terminal 2 attaches card information and the like as a display screen request to the web server 12 installed in the center 11 by a web browser according to the content of the pressed button. The data is transmitted via the communication network 23.
The web server 12 that has received the display screen request extracts the requested web page from the web page group in the web content DB 13 and transmits the extracted web page to the customer terminal 2 via the communication network 23 as a request screen.
[0033]
S22, the customer terminal 2 waits in a request screen reception waiting state to wait for the arrival of the requested screen from the web server 12, and branches to step S9 when the request screen arrives, and the first embodiment differs from the first embodiment. In the same manner, processing when no display failure occurs is performed.
The process of detecting and recovering when a display failure has occurred is performed as follows.
[0034]
S23: If no failure occurrence signal transmitted from the web browser is detected, the customer terminal 2 continues the request screen reception waiting state of step S22, and branches to step S9 when the request screen arrives.
If a failure occurrence signal is detected, it is determined that a display failure of the web page has occurred, and the process branches to step 11.
[0035]
That is, in this failure detection step, the customer terminal 2 waits in a failure occurrence signal detection waiting state in step S23 while waiting for the arrival of a request screen in step S22, during which a failure of the communication network 23 or a failure of the web server 12 occurs. The occurrence of a web page display failure is detected by detecting a failure occurrence signal transmitted by a web browser when a display failure occurs due to a failure or the like.
[0036]
In this case, processing is performed so that an error message or the like prepared by the web browser is not displayed.
The subsequent operation after step S11 is the same as in the first embodiment.
Thus, in addition to the effect of the first embodiment, the occurrence of the web page display failure is detected immediately and more accurately by detecting the occurrence of the web page display failure by the failure occurrence signal transmitted from the web browser. Can be detected.
[0037]
In each of the above embodiments, the case where a web page is displayed on a screen of a customer terminal installed at a branch of a financial institution using a web browser has been described as an example. In a system for displaying a web page, the method for detecting occurrence of a web page display failure and the recovery method at that time according to the present invention may be applied to a terminal that accepts input only from icons and buttons displayed on a screen by a screen input unit such as a touch panel or a tablet. In this case, the same effects as those of the present invention can be obtained.
[0038]
In addition, a method for detecting occurrence of a web page display failure and a recovery method at that time are configured by combining windows and modules for time measurement, screen display detection, and failure signal detection prepared in advance in a web browser. This does not impair the effects of the present invention.
[0039]
【The invention's effect】
As described above, the present invention detects the occurrence of a web page display failure by not displaying a web page even after a predetermined time has elapsed after transmission of a web page display request. This provides an effect that the service provider can detect the occurrence of a web page display failure without a report from the customer.
[0040]
Further, when the occurrence of the web page display failure is detected, the initial screen is displayed to restore the web page display failure, so that the customer can continue the transaction and the like, thereby improving the convenience of the customer. Can be improved.
[Brief description of the drawings]
FIG. 1 is a flowchart showing a failure recovery process according to the first embodiment. FIG. 2 is a block diagram showing a system according to the first embodiment. FIG. 3 is a display example of a transaction selection screen according to the first embodiment. Display example of failure occurrence screen according to first embodiment [FIG. 5] Flow chart showing failure recovery processing according to second embodiment [Description of reference numerals]
1 store 2 customer terminal 3 local content DB
11 Center 12 Web server 13 Web content DB
14 Operator terminal 21 Store LAN
22 Center LAN
23 Communication Network

Claims (7)

Connecting a customer terminal for displaying a web page using a WWW browser and a web server having a web page group via a communication network;
A method for detecting a display failure of a web page, wherein a display failure when displaying a web page is detected by not displaying the web page even after a predetermined time elapses after transmitting a display request for the web page. Connecting a customer terminal for displaying a web page using a WWW browser and a web server having a web page group via a communication network;
A method for detecting a web page display failure, comprising detecting occurrence of a failure in displaying a web page by transmitting a failure request signal from a WWW browser after transmitting a web page display request. Connecting a customer terminal for displaying a web page using a WWW browser and a web server having a web page group via a communication network;
The failure of displaying the web page is detected by detecting that the web page is not displayed even after a predetermined time has elapsed after transmitting the web page display request,
A method for recovering from a web page display failure, comprising displaying an initial screen when the display failure is detected. Connecting a customer terminal for displaying a web page using a WWW browser and a web server having a web page group via a communication network;
Detecting the occurrence of a failure in displaying the web page by a failure occurrence signal from the WWW browser after transmitting the display request of the web page,
A method for recovering from a web page display failure, comprising displaying an initial screen when the display failure is detected. A customer terminal that connects to a web server having a web page group via a communication network and displays a web page using a WWW browser,
A display screen request transmission step of transmitting a display request of a web page to the web server,
A request screen reception waiting step of waiting for display of the requested web page;
A failure detection step of detecting the occurrence of a web page display failure by not displaying the web page even after a predetermined time has elapsed. A customer terminal that connects to a web server having a web page group via a communication network and displays a web page using a WWW browser,
A display screen request transmission step of transmitting a display request of a web page to the web server,
A request screen reception waiting step of waiting for display of the requested web page;
A failure occurrence detecting step of detecting occurrence of a web page display failure based on a failure occurrence signal from a WWW browser. In claim 5 or claim 6,
When the occurrence of the web page display failure is detected, an initial screen display step of displaying an initial screen is executed.

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