JP2004118501A - Information technology asset management service system, computer for information technology asset management center, and computer software - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for the management service of information technology (IT) assets as a part of IT asset management corresponding to each enterprise while reducing cost for the IT asset management of each enterprise, and to provide a computer for an IT asset management center, and computer software. <P>SOLUTION: The IT asset management service system is provided with a computer 11 for the IT asset management center, and a client asset database 12, and transmits and receives information to and from a client system 2 connected via a communication line 3, to provide the operation service of IT assets of the client. The computer 11 for the IT asset management center has an inventory storage function, an extension change work function, a trouble coping function and an information maintenance management function. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an IT resource management service system, a computer for an IT resource management center, and computer software, and relates to a system for providing a service for managing IT (information technology) resources of a customer.
[0002]
[Prior art]
At present, most companies have a large amount of IT resources (especially personal computer (PC) assets), and their management and operation have become a major issue. In addition, there is a need to review IT resource management and PC operation, and IT companies manage and operate IT resources for them individually. That is, each company individually builds and operates a system as an integral part of IT resource management and operation. For this reason, it is a fact that the cost up to the construction of the initial IT resource management service system and the large cost at the time of the subsequent IT resource management have been required.
[0003]
[Problems to be solved by the invention]
In view of the above, the present invention reduces a cost for IT asset management and operation of each company, and provides a system and an IT asset for providing and managing IT resources as an integral part of IT asset management and operation corresponding to each company. An object of the present invention is to provide an operation center computer and computer software.
[0004]
[Means for Solving the Problems]
The present invention relates to an IT asset management service system that includes a computer for an IT asset management center and a customer asset DB, transmits / receives information to / from a customer system connected via a communication line, and operates and manages a customer's IT asset. The computer for the IT resource management center is an IT resource management service system having an inventory storage function, an extension change work function, a failure handling function, and an information maintenance management function.
[0005]
Further, the present invention is the IT asset management service system, wherein the inventory storage function is a function of storing and managing inventory / spare parts and managing the entry / exit of inventory / spare parts.
[0006]
In the present invention, the extension change work function performs setting / installation of the extension device, individually sets the extension / change device, performs relocation / removal / recycling / destruction, performs logistics, and performs software distribution. This is an IT resource management service system that is a function for performing
[0007]
Further, the present invention is the IT resource management service system, wherein the failure handling management function is a function of performing a spare machine operation and performing a send-back agency.
[0008]
In addition, the present invention provides a function of the above information maintenance and management function, which performs addition / change of IT resource information accompanying operation, corrects actual difference from IT resource information, and collects / feeds back hardware / software inventory information. This is a certain IT resource management service system.
[0009]
The present invention also provides an IT asset management service system that transmits / receives information to / from a customer system connected via a communication line and manages and provides the IT resources of the customer with a customer asset DB. A computer for an IT asset management center having an inventory storage management function, an extension change work management function, a failure handling management function, and an information maintenance management function.
[0010]
Further, the present invention provides an IT resource management service system for transmitting / receiving information to / from a customer system connected via a communication line and operating and managing a customer's IT resource using a customer resource DB. Computer software used for a computer for use, which is a computer software program for realizing an inventory storage management function, an extension change work management function, a failure handling management function, and an information maintenance management function.
[0011]
BEST MODE FOR CARRYING OUT THE INVENTION
An embodiment of the present invention will be described.
An embodiment of an IT resource management service system and a computer for an IT resource management center according to the present invention will be described with reference to FIGS. FIG. 1 is a conceptual diagram for explaining an IT resource management service system according to an embodiment, and FIG. 2 is an explanatory diagram illustrating an example of a procedure of an operation service in the IT resource management service system according to the embodiment.
[0012]
An embodiment will be described. The IT resource management service system of this embodiment is installed in an IT resource management center 1 as shown in FIG. 1 and includes, for example, a server 11, a customer resource DB (database) 12, a PC (PC) 13, a router 14, and the like. Is connected to the customer system 2 via the network 3. The IT resource operation center computer 1 has an inventory storage management function, an extension change work management function, a failure handling management function, and an information maintenance management function. The customer system 2 includes a server 21, a software storage DB 22, a PC 23, an asset manager PC 24, a router 25, and the like.
[0013]
The inventory storage management function of the IT resource operation center computer 1 is a function of storing and managing inventory and spare parts, and managing the entry and exit of inventory and spare parts.
[0014]
The extension change work management function of the computer 1 for the IT asset management center arranges and installs extension devices, performs individual setting of extension / change devices, performs relocation, removal, recycling, and destruction, performs logistics, and This function distributes software.
[0015]
The failure handling management function of the computer 1 for the IT resource operation center is a function of operating a spare machine and performing a send-back agent.
[0016]
The information maintenance function of the IT asset management center computer 1 is a function to add / change IT asset information during operation, correct actual differences from IT asset information, and collect and feedback hardware / software inventory information. It is.
[0017]
An IT resource management service in the IT resource management service system according to the embodiment will be described with reference to the flowchart of FIG. First, the operation center starts in S101, and in S102, the operation center starts to execute an operation service contract with a customer. Then, in S103, it is determined whether or not the inventory management is designated. If the determination is no (N), the process proceeds to S141. If the determination is yes (Y), it is determined in S111 whether the inventory / spare parts are stored / managed. • Perform spare part storage / management and proceed to S141. If N, perform inventory / spare part in / out management in S131 and proceed to S141.
[0018]
In S141, it is determined whether the addition / change work is designated. If it is N, the flow proceeds to S251. If it is Y, it is determined whether the setting / installation of the expansion device is performed in S151. If it is N, the flow proceeds to S171. Perform setting and installation of additional equipment. Next, in S171, it is determined whether or not the individual setting of the extension / change device is performed. If N, the process proceeds to S191. If the determination is Y, the individual setting of the extension / change device is performed in S181. If it is N, the process proceeds to S211. If it is Y, relocation / removal / recycling / destruction is performed in S201. It is determined whether or not it is logistics in S211. If it is N, the process proceeds to S231. Is carried out. In S231, it is determined whether or not the software is distributed. If N, the process proceeds to S251. If Y, the software is distributed in S241.
[0019]
In S251, it is determined whether or not a failure response is designated. If it is N, the flow proceeds to S301. If it is Y, it is determined whether or not it is a standby operation in S261. If it is N, the flow proceeds to S281. I do. In S281, it is determined whether or not send-back substitution is performed. If N, the process proceeds to S301. If Y is determined, send-back substitution is performed in S291.
[0020]
In S301, it is determined whether or not the information maintenance management is designated. If it is N, the process proceeds to S371. If it is Y, it is determined in S311 whether the IT resource information is added / changed due to the operation. If it is N, the process proceeds to S331. For example, in step S321, the IT resource information is added or changed accompanying the operation. In S331, it is determined whether or not the IT asset information and the actual difference are corrected. If N, the process proceeds to S351. If Y, the IT asset information and the actual difference are corrected in S341, and hardware / software inventory information collection / feedback is performed in S351. If it is N, the process proceeds to S371, if it is Y, hardware / software inventory information collection / feedback is performed in S361, it is determined whether all operation functions are performed in S371, and if it is N, the process returns to S103. If Y, the process ends (S381).
In this way, the IT resource management service system can manage the IT resources of the customer.
[0021]
In the embodiment, the computer for the IT asset management center has been described. However, a program for realizing an inventory storage management function, an extension change work management function, a failure handling management function, and an information maintenance management function on a computer, or a record storing the program. By using a medium (for example, a CD-ROM or the like), a server or the like can be used as a computer for the IT asset management center.
[0022]
【The invention's effect】
ADVANTAGE OF THE INVENTION According to the present invention, a system for managing IT resources as an integral part of IT asset management and operation corresponding to each company by reducing costs for IT asset management and operation of each company, a computer for an IT asset management center, and You can get computer software.
[Brief description of the drawings]
FIG. 1 is an explanatory conceptual diagram of an IT resource management service system according to an embodiment.
FIG. 2 is an explanatory diagram illustrating an example of an operation service procedure in the IT resource operation service system according to the embodiment;
[Explanation of symbols]
1 IT Asset Management Center, IT Asset Management Center Computer 11 Server 12 Customer Asset DB
13 PC
14 Router 2 Customer system 21 Server 22 Software storage DB
23 PC
24 PC for asset manager
25 Router 3 Network

Claims (7)

An IT asset management service system comprising a computer for an IT asset management center and a customer asset DB, transmitting and receiving information to and from a customer system connected via a communication line, and operating and managing a customer's IT asset,
An IT resource management service system, wherein the computer for the IT resource management center has an inventory storage function, an extension change work function, a failure handling function, and an information maintenance management function. The IT asset management service system according to claim 1,
The IT asset management service system is characterized in that the inventory storage function is a function of storing and managing inventory / spare parts, and managing stocking / removal of inventory / spare parts. The IT asset management service system according to claim 1,
The above-mentioned extension change work function is a function that performs setting and installation of extension equipment, performs individual setting of extension and change equipment, performs relocation, removal, recycling, destruction, performs logistics, and distributes software An IT asset management service system characterized by the following. The IT asset management service system according to claim 1,
The IT resource management service system according to claim 1, wherein the failure handling management function is a function of performing a spare machine operation and performing a send-back agency. The IT asset management service system according to claim 1,
The information maintenance and management function is a function of adding / changing IT resource information during operation, correcting actual differences from IT resource information, and collecting and feedbacking hardware / software inventory information. IT asset management service system. A computer for an IT asset management center comprising a customer asset DB and an IT asset management service system for sending and receiving information to and from a customer system connected via a communication line and operating and managing a customer's IT asset,
A computer for an IT asset management center, which has a stock keeping management function, an extension change work management function, a failure handling management function, and an information maintenance management function. An IT asset management service system for sending and receiving information to and from a customer system connected via a communication line and operating and managing a customer's IT asset is used for a computer for an IT asset management center comprising a customer asset DB. Computer software,
Computer software consisting of a program that enables a computer to perform a stock keeping management function, an extension change work management function, a failure response management function, and an information maintenance management function.

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