JP2004096778A - Information processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system capable of surely making contact with an information transmitter by telephone while saving labor and time required for acquiring a telephone number. <P>SOLUTION: In an information processing apparatus having both a telephone function and a network function, when a telephone number is requested from a terminal within a connected network (Y in #203), a preset telephone number for transmission is transmitted to the terminal of a demander (#205) and when a contact button included in information received from the terminal within the connected network is clicked (Y in #304), a telephone number is requested to a terminal of the information transmitter (#305). Then, the telephone number transmitted in response to the request is dialed (#307). <P>COPYRIGHT: (C)2004,JPO

Description

The present invention relates to an information processing system that can be connected to a network and uses a telephone function.

In a browser function widely used for information collection / transmission in an Internet / intranet network, a mail address 901 displayed on a home page shown in FIG. It was common to communicate using email.

連絡 However, since communication using e-mail is not instantaneous, if an emergency is required, communication will be performed using a telephone. Then, when contacting by telephone, it is necessary to obtain the telephone number of the other party, but the work required to obtain the telephone number is time-consuming and troublesome, and the work efficiency is poor. There was a problem.

In order to solve the above problems, a plurality of system terminals including a telephone, a personal computer, and a display device are connected to a telephone directory database, and a personal identification number accessible to the telephone directory database is entered, whereby the telephone directory database is entered. A telephone directory search method in a system terminal that obtains a telephone number stored in a telephone number and automatically dials the telephone number is disclosed (for example, Patent Document 1).
JP-A-5-22430

However, although the telephone directory search method described above may certainly save the time and effort required to obtain a telephone number, the work of searching for a telephone number is required, and a search error or other error may result. In some cases, a telephone number may be dialed, and it cannot be said that the person who wants to be contacted can be reliably contacted by telephone.

Therefore, an object of the present invention is to provide an information processing system that enables an information receiver to reliably contact an information sender by telephone while reducing the time and effort required to obtain a telephone number. I do.

In order to achieve the above object, the present invention is an information processing system for transmitting and receiving information between an information providing device and a viewing terminal connected via a network, wherein the viewing terminal requests a telephone number. Display means for displaying screen information including a contact button, a requesting means for requesting transmission of a telephone number, and a dialing means for dialing using the received telephone number, and the information providing apparatus requests the telephone number. Screen information transmitting means for transmitting screen information including a contact button for, a storage means for storing a telephone number, and a telephone number transmitting means for transmitting a telephone number based on a request for transmitting a telephone number by the requesting means, The browsing means displays the screen information transmitted from the screen information transmitting means on the display means, and by instructing the contact button, the requesting means sends the information to the information providing apparatus. Requesting transmission of the telephone number, the information providing device reads the telephone number stored in the storage means, transmits the telephone number to the browsing terminal requesting the telephone number by the telephone number transmitting means, and the browsing terminal dials the received telephone number. Is configured to dial.

The information providing device in the information processing system may include a change unit that changes a telephone number stored in the storage unit.

With the configuration described above, the information receiver can reliably contact the information sender by telephone while saving the trouble and time required for obtaining the telephone number. Further, even if the telephone number of the information sender is changed, the information receiver can make a telephone call without performing any operation for the change. Further, the telephone number of the information sender is not known to the information receiver, which is excellent in terms of confidentiality.

In addition, the information sender can freely change the telephone number from which the information receiver can make a call, that is, the device and location for receiving the telephone call from the information receiver, and the telephone call can be reliably made. Can receive. Therefore, complicated processing associated with the absence is not required, and the work efficiency is improved.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. The information processing apparatus according to the present invention is capable of collecting and transmitting information by voice communication via a telephone and a network. As an example of the configuration of the information processing apparatus having both the telephone function and the network function, as shown in FIG. 1, a block diagram of the information processing apparatus includes a CPU 1 that controls the operation of each unit constituting the apparatus and executes a program. The CPU 1 is connected to a RAM 2 for storing various data such as browsing data and received data, and a ROM 3 for storing a control program.

Then, the user performs predetermined operations using the information to input or specify information such as data. That is, the pen 4, the mouse 5, the touch panel 6, and the keyboard 7, which are input means, are respectively a pen interface 104, a mouse A floppy (R) disk 8, a fixed disk 9, and an IC card 10 for loading / saving data via an interface 105, a touch panel interface 106, and a key interface 107 are respectively an FD controller 108, an HD controller 109, and an IC card interface. A display device 11 for displaying information such as data, a telephone device 12 for reproducing / capturing voice, and a line 13 for communicating various data are provided via a display controller 111 and a voice input device 110, respectively. Interface 112, through the line controller 113, it is connected through a data bus 14 to the CPU 1.

Now, an operation when a home page is exchanged between the information processing apparatuses according to the first embodiment of the present invention will be described. First, the operation of the information processing apparatus on the homepage provider side will be described with reference to the flowchart shown in FIG. In addition to monitoring whether there is a request for display data of the homepage (# 201), it also monitors whether there is a request for a telephone number (# 203).

(4) When there is a request for the display data of the home page (Y of # 201), the display data is transmitted to the request destination (the side who desires to browse the home page) (# 202). When a telephone number is requested (Y in # 203), if a telephone number has been set in advance (Y in # 204), the telephone number (hereinafter referred to as a "transmission telephone number") is requested. (# 205).

Note that the transmission telephone number can be confirmed on a screen as shown in FIG. 3, and can be set or changed using input means such as a keyboard 7 on the screen.

On the other hand, the operation of the information processing apparatus on the side of the homepage viewer will be described with reference to the flowchart shown in FIG. First, the homepage provider is requested to display homepage display data (# 301). Since the display data is transmitted from the provider in response to the request in # 301, the display data is captured and displayed (# 302), and a home page as shown in FIG. 4 is displayed on the display device 11, for example. I do.

After that, it is monitored whether or not the contact button 401 in the displayed data is clicked (# 304), and the presence or absence of a browsing end command is monitored (# 309). However, in # 303, it is determined whether or not there is a contact button 401 in the displayed data. If there is no contact button 401 (N in # 303), only the presence or absence of a browsing end command is monitored. When the contact button 401 is clicked (Y in # 304), a request for a telephone number is made to the provider of the homepage (# 305). When the browse command is input, the routine ends (Y of # 309).

When the telephone number is transmitted from the homepage provider in response to the request in # 305 (Y in # 306), the telephone number is dialed (# 307), while the telephone number is transmitted from the homepage provider. Is not transmitted (N of # 306), an indication to that effect (for example, "Automatic dialing is not possible because the information provider has not set a telephone number") is displayed on the display device 11. (# 308).

From the above operations, when the homepage viewer (information recipient) wants to contact the homepage provider (information sender) by telephone, the homepage viewer will be notified of the communication displayed on the homepage. This can be realized only by the operation of clicking the button 401 (assuming that the homepage provider has correctly set the telephone number that is his / her contact), which takes time and effort. It is possible to contact the provider of the homepage by telephone without any trouble.

Even if the provider of the homepage changes the setting of the telephone number, the viewer of the homepage can contact the provider by telephone simply by clicking the contact button 401 without performing any other operation. .

In addition, the homepage provider does not display the contact button 401 in the display data of the homepage when it is difficult to receive a call from the homepage viewer. No call will be received unless the party obtains the provider's phone number in some other way.

Furthermore, since the homepage viewer is not notified of the telephone number sent from the homepage provider, it is excellent in terms of confidentiality.

Next, an information processing apparatus according to a second embodiment of the present invention will be described. In the information processing apparatus according to the second embodiment, the user performs a predetermined operation using an input unit such as the mouse 5 on a screen as shown in FIG. It is possible to switch between “off” and “on”, and it is also possible to optionally set a transmission telephone number from among a plurality of telephone numbers registered in advance.

The homepage is exchanged between the homepage provider and the viewer according to the flow shown in FIG. 2. In addition to the operation and effect of the information processing apparatus according to the first embodiment, the homepage is exchanged. Can freely, easily and immediately change the device and location from which a call is made by a viewer of the homepage, and can reliably receive a telephone call from the viewer. Therefore, complicated processing when the user is absent becomes unnecessary, and the work efficiency is improved.

Next, an operation when a homepage is exchanged between information processing apparatuses according to the third embodiment of the present invention will be described with reference to FIGS. First, as shown in the flowchart of FIG. 6, the information processing apparatus on the homepage provider side monitors whether there is a request for display data of the homepage (# 601), and sets a transmission telephone number. If it is (Y in # 609), it is monitored whether there is a request for a telephone number (# 610). If there is a request for display data of a homepage (Y in # 601), the process proceeds to # 602, On the other hand, if there is a request for a telephone number (Y in # 610), the process proceeds to # 611.

In step # 602, the access number is requested from the requester of the display data of the homepage. When the access number is transmitted in response to the access number request in # 602 (Y in # 603), the process proceeds to # 604. On the other hand, when the access number is not transmitted (N in # 603), The process proceeds to # 608 described later.

In # 604, the setting of the display rule is confirmed. Here, in this example, as a display rule, the contact button 401 on the homepage is set to “always display (hereinafter, this display rule is referred to as“ R1 ”)” and “not always display (hereinafter, this display rule is referred to as“ R2 ”). ")," Display depending on the access number (hereinafter, this display rule is referred to as "R3") ", or" do not display depending on the access number (hereinafter, this display rule is referred to as "R4"). When setting display rules, a screen shown in FIG. 8 is displayed on the display device 11, and the user can use the mouse 5 on the screen. The setting of the display rule can be changed by performing a predetermined operation using an input unit such as the above.

If the access number is the telephone number, a telephone number displaying the contact button 401 (hereinafter, referred to as “access permission number”), and if the access number is the telephone number, a telephone number not displaying the contact button 401 (hereinafter, “access permitted number”). , "Access denied numbers"), each of which can be set in plural numbers. As a setting method, a plurality of telephone numbers are registered in advance, and the registered plural telephone numbers are registered. Is displayed in the screen displayed when the display rule is set (801 in FIG. 8), and the user performs a predetermined operation on the screen using an input unit such as the mouse 5 so that Each of a plurality of registered telephone numbers can be set as an access permission number or an access denial number, and the setting can be canceled ( Both the access permission number and the access disallowed numbers may be prevented from setting).

As a result of the confirmation in # 604, when the display rule is R1 (R1 in # 604), the home page display data is transmitted including the contact button 401 (# 607), and when the display rule is R2 (# 607). R2 of 604), the data is transmitted without including the contact button 401 in the display data of the homepage (# 608).

If the display rule is R3 (R3 of # 604), it is determined whether or not the access number corresponds to the access permission number (# 605). When the display rule is R4 (R4 of # 604), it is determined whether or not the access number corresponds to the access-disallowed number (# 606).

Then, the determination result in # 605 is YES (the transmitted access number corresponds to the access permission number), or the determination result in # 606 is NO (the transmitted access number corresponds to the access non-permission number). If not, the process proceeds to # 607, while the determination result in # 605 is NO (the transmitted access number does not correspond to the access permission number), or the determination result in # 606 is YES (transmission If the accessed access number corresponds to the access-disallowed number), the process proceeds to # 608. After the execution of step # 607 or # 608, the process proceeds to step # 609.

In # 611, it is determined whether or not the display rule is set to R2. If the display rule is not set to R2 (N in # 611), the transmission telephone number is transmitted to the telephone number request destination (# 612).

On the other hand, as shown in the flowchart of FIG. 7, the information processing apparatus on the homepage viewer side requests the homepage provider side for display data of the homepage (# 701). When an access number is requested from the provider side in response to the request in # 701 (Y in # 702), if the access number is set (Y in # 703), the access number is transmitted to the provider side. (# 704). It is assumed that a telephone number is set as the access number.

(4) Then, since the display data of the homepage is transmitted from the provider side, the display data is fetched and displayed (# 705). If there is no request for an access number from the provider side (N in # 702), or if no access number is set even if there is a request for an access number (N in # 703), # 704 is assumed. The process proceeds to step # 705 without executing.

When the processing of # 705 is completed, the home page is displayed on the display device 11 from the user's point of view, but the contact button 401 may or may not be displayed in the home page. That is, whether the contact button 401 is displayed or not displayed on the provided homepage depends on the operation content of the homepage provider described above, the setting of the display rule of the homepage provider, the access permission number and This is because it is determined according to the setting of the access disallowed number and the access number set on the side of the person desiring to browse the homepage.

If the contact button 401 is not displayed (N in # 706), and if the user does not click even if the contact button 401 is displayed (Y in # 706, N in # 707), The process proceeds to # 712, but when the displayed contact button 401 is clicked by the user (Y in # 706, Y in # 707), a telephone number is requested from the homepage provider (# 708).

When the telephone number is transmitted from the homepage provider in response to the request for the telephone number in # 708 (Y in # 709), the telephone number is dialed (# 710), while the homepage provider side When the telephone number is not transmitted from (No in # 709), a display to that effect (for example, "Automatic dialing is not possible because the telephone number has not been set on the information provider side") is displayed. (# 711).

(4) After execution of # 710 or # 711, if there is a browse end command, the routine ends, but if there is no browse end command, the routine returns to # 706 (# 712).

As described above, in addition to the functions and effects of the information processing apparatuses according to the first and second embodiments, the homepage provider displays the contact button 401 on the homepage only for specific viewers, that is, the specific button. It is possible to make telephone contact possible only to viewers, and not to display the contact button 401 on the home page only for specific viewers, that is, to disable telephone contact for specific viewers. Yes (assuming that the homepage provider knows the access number of a particular visitor and that the phone number of the homepage provider is not obtained in any other way).

In the operation of the information processing apparatus on the provider side of the homepage shown in (a) of FIG. 2 or FIG. 6, when the transmission telephone number is not set (N of # 204, N of # 609), A display prompting the user to set a telephone number may be displayed on the display device 11. Similarly, in the operation of the information processing apparatus on the viewer side of the homepage shown in FIG. 7, when the access number is not set (N in # 703), a display urging the user to set the access number is displayed on the display device 11. You may do so.

In the information processing apparatus according to the third embodiment, the access number is a telephone number. Instead, the access number may be replaced with another number such as a mail address or a specific password.

1 is a block diagram of an information processing device according to the present invention. (A) It is a flowchart which shows operation | movement of the information processing apparatus of the provider of a homepage at the time of exchange of a homepage between information processing apparatuses which are 1st and 2nd embodiment of this invention. (B) A flow chart showing the operation of the information processing apparatus on the side of the homepage viewer when the homepage is exchanged between the information processing apparatuses according to the first and second embodiments of the present invention. In the information processing apparatus according to the first embodiment of the present invention, an example of a display screen on which a user can set or change a transmission telephone number by performing a predetermined operation using an input unit thereon is shown. FIG. It is a figure showing an example of a display form of a homepage. In the information processing apparatus according to the second embodiment of the present invention, the user can switch between displaying and not displaying the contact button 401 on the homepage by performing a predetermined operation using the input means on the user. FIG. 7 is a diagram showing an example of a display screen on which a telephone number for transmission can be set or changed. It is a flowchart which shows operation | movement of the information processing apparatus of the provider of a homepage at the time of exchange of a homepage between information processing apparatuses which is 3rd Embodiment of this invention. It is a flowchart which shows operation | movement of the information processing apparatus of the viewer side of a homepage at the time of exchange of a homepage between information processing apparatuses which is 3rd Embodiment of this invention. In the information processing apparatus according to the third embodiment of the present invention, the user can perform a predetermined operation using the input means thereon to set the display rule and set the transmission telephone number. It is a figure showing an example of a display screen which can be changed. It is a figure showing an example of a display form of a homepage.

Explanation of reference numerals

1 CPU
2 RAM
3 ROM
4 pen 5 mouse 6 touch panel 7 keyboard 8 floppy (R) disk 9 fixed disk 10 IC card 11 display device 12 telephone device 13 line 14 data bus 104 pen interface 105 mouse interface 106 touch panel interface 107 key interface 108 FD controller 109 HD controller 110 IC card interface 111 Display controller 112 Audio interface 113 Line controller

Claims (2)

An information processing system for transmitting and receiving information between an information providing device and a browsing terminal connected via a network,
The viewing terminal includes display means for displaying screen information including a contact button for requesting a telephone number, request means for requesting transmission of a telephone number, and dial means for dialing using the received telephone number,
The information providing apparatus includes: a screen information transmitting unit that transmits screen information including a contact button for requesting a telephone number; a storage unit that stores a telephone number; and a telephone number based on a telephone number transmission request by the request unit. Telephone number transmitting means for transmitting the
The browsing means displays the screen information transmitted from the screen information transmitting means on the display means, and by instructing the contact button, the requesting means requests the information providing apparatus to transmit a telephone number. Is an information processing system configured to read out a telephone number stored in a storage unit, transmit the telephone number to a browsing terminal requesting the telephone number by a telephone number transmitting unit, and the browsing terminal dial the received telephone number by a dialing unit. 2. An information providing apparatus in an information processing system according to claim 1, further comprising changing means for changing a telephone number stored in said storage means.

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