JP2004054449A - Enterprise data base system using electronic mail - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an enterprise data base system using an electronic mail to let a person concerned know the contents of a personal destination electronic mail transmitted through an in-enterprise network as necessary. <P>SOLUTION: This enterprise data base system using an electronic mail where a plurality of customer terminal equipment and the server of an in-enterprise network are connected through the Internet with each other is provided with a means for making the server receive and store an electronic mail transmitted from the customer terminal equipment, a means for storing activity information, a means for reading the mail address of the transmission origin from the received electronic mail, a means for collating the mail address of the transmission origin with the customer mail address of the activity information, and a means for additionally storing the received electronic mail as the activity information in a project associated with the customer mail address when the transmission origin mail address of the electronic mail is made coincident with the customer mail address. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a corporate database system using electronic mails for utilizing electronic mails transmitted to a corporate network for corporate activities.
[0002]
[Prior art]
Utilization of information is called for to be useful for corporate activities. More recently, knowledge management has been in the limelight and attempts have been made to share information that has remained in the hands of individuals with all employees involved. For example, information on behavior patterns practiced by salespeople with good performance is made into information, and this is shared by all concerned parties, thereby improving the business performance of the entire company.
[0003]
Needless to say, information useful for corporate activities is extensive. Here, we focus on e-mail, especially to make effective use of e-mail for business activities. Since the e-mail is transmitted to the individual via the corporate network, the information of the e-mail is often limited to the activity of the individual. Since the e-mail software has a transfer function, it is possible to transfer the e-mail to another person using this transfer function. However, if the person receiving the e-mail does not act to forward it, the information will be lost to the individual.
[0004]
That is, an e-mail received by an individual does not necessarily reach a person who needs the e-mail. Even if an electronic mail exchanged between companies is received by an individual, it is often related to the entire business of the company, and therefore, it is necessary for the persons concerned to know necessary e-mails inevitably. This is why there is a need for a system that allows the required parties to know the content of the received e-mail when needed, regardless of the will of the person who received the e-mail. There is a need for a system that can classify and register e-mails and call those who need them when needed.
[0005]
Regarding such a system, for example, Japanese Patent Application Laid-Open No. 2000-215123 states that "a user creates a document and sends the created document as an attached file to an e-mail to a destination address for registration only. The registration address in the storage device that is read by the document sharing server based on the source address of the header information that is fetched from the e-mail and the mail address, registration position information, personal certificate, etc. prepared in advance in the server And register the attached file "system is described.
[0006]
Japanese Patent Application Laid-Open No. H10-173697 describes that a keyword checking unit for checking whether or not a specific keyword exists in a destination mail address of a received electronic mail on the electronic mail server side, and a destination including the specific keyword. A destination decryption unit for converting to a real address, an email address managed by the email server, an email address list file in which information of a boss and subordinates having the address is registered, and a spooler of the destination email address And an e-mail distribution unit for distributing e-mail. "
[0007]
However, Japanese Patent Application Laid-Open No. 2000-215123 is directed to a method of converting an electronic mail into a file attached to an electronic mail and transmitting the electronic mail to a destination address dedicated to registration. It is not the target. Japanese Patent Application Laid-Open No. H10-173697 discloses that "a specific keyword in a destination mail address of a received electronic mail is checked, a destination including the specific keyword is converted into a real address, and then the electronic mail is delivered to a spooler of the destination mail address. It is a system. This is to deliver an e-mail with a specific keyword to a predetermined person, not to an e-mail sent to each employee of the company, and to transmit it to a person who needs information. Not necessarily.
[0008]
[Problems to be solved by the invention]
The present invention seeks to provide a corporate database system that uses e-mail so that a person who needs the information, when necessary, can know the contents of an e-mail addressed to an individual transmitted via a corporate network. Is what you do.
[0009]
[Means for Solving the Problems]
The present invention provides a system in which a plurality of customer terminals and a server of a company network are connected via the Internet, wherein the server receives and stores an e-mail transmitted from the customer terminal, and stores activity information. Means for reading the source mail address from the received e-mail, means for comparing the source e-mail address with the customer e-mail address of the activity information, and the source e-mail address of the received e-mail is a customer e-mail. An enterprise database system using electronic mail, comprising means for additionally storing the electronic mail as activity information in a project associated with the customer mail address when the address matches with the customer email address.
[0010]
Further, a receiver name, a sender name, and a reception date and time can be further added as a means for collating and associating. That is, means for reading a destination (recipient name), a sender name and a reception date and time from the received e-mail, and a destination (recipient name), sender name and reception date and time read from the received e-mail Means for matching with the corresponding customer information of the business activity information, and the destination of the received e-mail (recipient name), the sender name and the reception date and time are the destination of the corresponding customer information (recipient name), sender name and reception A corporate database system using an electronic mail, comprising means for additionally storing the electronic mail as business activity information in a related project when the date and time match.
[0011]
An e-mail management system including means for transmitting an e-mail collated with a customer together with a business activity history to the user at the request of a user of the company network.
[0012]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, the present invention will be described based on embodiments. FIG. 1 shows the configuration of the system. A plurality of customers and a company server are connected via the Internet, and e-mails are transmitted and received. Then, a user as an employee in the company can access the server of the company.
[0013]
The operation procedure of the e-mail management system is shown in FIG. First, a server on the corporate network receives an e-mail from a customer. FIG. 3 shows an example of the received e-mail. The e-mail received from the customer is incorporated into the e-sales manager's mail data. The e-mail address of the customer who is the sender is compared with the e-mail address registered in the information matter master. If the e-mail addresses match, the case information is acquired. At this time, the recipient name, the sender name, and the reception date and time registered in the information matter master are further collated, and a project in which the mail address, the recipient name, the sender name, and the reception date and time match can be acquired. Regarding the collation of the reception date and time, it is collated whether the reception date and time match the activity period of the project.
[0014]
In the case information master, information on cases that are operating in business activities is registered. For each case, the project name, the company name of the partner company, the email address, the person in charge, the name of the person in charge, the activity period, and the like are recorded. The e-mail address in the sales activity record registered in the case information master is compared with the e-mail address of the received e-mail, and if they match, the e-mail is registered in the activity history data. At the time of collation, a receiver name, a sender name, and a reception date and time can be further added. In the activity history data, a sales activity history is registered for each project. FIG. 4 shows an example of the business activity history. The activity record is a record of the activity status since the start of the project. Records of meetings with the other company, telephone memos, quotes, e-mails, etc. are recorded. The newly received e-mail is added to the activity history data and registered.
[0015]
Users in the company can refer to the activity history data as needed to obtain and utilize information necessary for business activities as needed. Of course, you can also read email.
[0016]
According to the present invention, an e-mail is registered as a case of a project (business negotiation, etc.) in which a large number of persons including company employees and customer employees work together for a certain period of time. That is, not only is the electronic mail taken into the server, but the project is specified from the mail address or the mail address, the sender name, the receiver name, and the reception date and time, and the received electronic mail is registered as the activity information of the project.
[0017]
Add a description about collating projects from the received date and time. For example, when registering an e-mail between the employee A and the customer C, if there are a plurality of projects involving the employee A and the customer C, the activity period of the relevant project is referred to, and the date of the e-mail is applicable. If it matches the activity period of the project, it can be determined that the email is for the project.
[0018]
【The invention's effect】
According to the present invention, an e-mail transmitted from a customer is regarded as information on a sales activity and registered as information on a corresponding project. Then, when necessary, the person who needs it can know the contents of the e-mail addressed to the individual sent via the intra-company network. Since the e-mail can be used organically for sales activities and the e-mail can be referred to together with the materials registered with the activity history data, it is very easy to take over the project and manage the work history.
[Brief description of the drawings]
FIG. 1 is a diagram showing an example of the configuration of the present invention; FIG. 2 is a diagram showing a procedure of a system of the present invention; FIG. 3 is a diagram showing an example of a received e-mail; FIG. FIG. 4 is a diagram illustrating an example of history data.

Claims (3)

In a system in which a plurality of customer terminals and a server of a company network are connected via the Internet, the server receives and stores an e-mail transmitted from the customer terminal, a unit for storing activity information, Means for reading the source e-mail address from the received e-mail, means for comparing the source e-mail address with the customer e-mail address of the activity information, and the source e-mail address of the received e-mail matches the customer e-mail address In this case, a company database system using an e-mail, comprising means for additionally storing the e-mail as activity information in a project associated with the customer e-mail address. Means for reading a destination (recipient name), a sender name, and a reception date and time from the received e-mail; a destination (recipient name), sender name, and reception date and time read from the received e-mail; Means for comparing the information with the corresponding customer information, and the destination of the received e-mail (recipient name), the sender name and the reception date and time are the destination of the corresponding customer information (recipient name), the sender name and the reception date and time 2. The enterprise database system using electronic mail according to claim 1, further comprising means for additionally storing the electronic mail as sales activity information in a related project when the IDs match. 3. The corporate database using electronic mail according to claim 1, further comprising means for transmitting an electronic mail collated with a customer together with sales activity information to the user at the request of a user of the corporate network. system.

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