JP2003296656A - Data mining support system using internet web server, its server system and support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To actively maintain business soil by effectively supporting so that not only partial people but also more clients can utilize a data mining tool and information obtained by this tool. <P>SOLUTION: This data mining support system uses an Internet Web server, and has a Web site side system 1 opened as a Web site on the Internet NT on the center side for providing support service for supporting data mining processing executed by using a computer, browsably controlling information on the support service on the Internet, a communication terminal 3 usable on the client side for receiving the support service, and allowing browsing of information provided by the Web site side system 1 on the Internet, and a communication terminal 4 usable on the specialist side on the support service, and allowing browsing of information provided by a server system on the Internet NT. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to the Internet W.
The present invention relates to a data mining support system using an eb (“WWW: World Wide Web”) server, its server system, and a support method.

[0002]

2. Description of the Related Art Recently, I represented by client / server technology, Internet technology, Web server technology, etc.
As the penetration of T (Information Technology) technology into the enterprise progresses, B2B (Business to Busines)
s: Business-to-business transaction, B2C (Business to Consu)
Business transactions such as mer: transactions between companies and consumers) are often carried out on the network.
Focusing on business transactions that make full use of such IT technology, an increasing number of companies are trying to innovate in ways that are different from conventional ones in a difficult business environment in which the economic growth rate remains stagnant for a long time. .

In particular, the processing performance of a PC (personal computer) that can be used as a terminal device on a network has been dramatically improved in recent years, and advanced data processing that could only be processed by a general-purpose computer up to a decade ago can also be processed by the PC. As a result, the business transactions that make full use of the IT technology are becoming more familiar to small-scale enterprises represented by SOHO (Small Office / Home Office).

Further, recently, on a Web server or an application server which has been popularized along with the development of Internet technology, a calculation processing capacity dedicated to the processing of routine core business and the artificial intelligence established in the 1990s. IT technology, which is linked with many knowledge about data processing, such as neural networks and neural networks, attracts attention, and with this IT technology, company managers (top companies)
Are also emerging to support higher-level decision-making.

[0005] For example, an IT for extracting useful information that can be utilized in business from a large amount of transaction data accumulated in a company.
Recently, data mining tools are drawing attention as a technology. This data mining tool uses, for example, a system called a data warehouse (DWH) that extracts data necessary for obtaining information useful for management from a core system and accumulates it as a warehouse of information. It is software for discovering useful knowledge for business (for example, prediction, classification, tendency, correlation, etc.) from the data accumulated in the warehouse and using it for management activities.

[0006]

[Problems to be Solved by the Invention] However, if the above-mentioned data mining tools are used to utilize these knowledge in an actual business, an expert, a consultant SE (system engineer), who is familiar with the type of business / business, Since it requires the knowledge and experience of specialists such as management consultants, only some people who have such knowledge and experience can benefit from it, and general clients (users) can use word processors, spreadsheets, The actual situation is that it is not possible to use it only by educating only the operation knowledge that is implemented when introducing an office package represented by presentation tools.

In view of such circumstances, there are the following restrictions and inconveniences when using the data mining tool. 1) Some users install statistical analysis packages and the like on their PCs and servers to process their own accumulated data. 2) Data mining tools are often limited to standalone statistical analysis packages. 3) Even if a statistical analysis package is introduced, it is difficult to fully use it. 4) Even if I try to attend a seminar held by a package vendor, I often cannot work because of my work. 5) The client needs a lot of time, such as investigating a technical book when it needs specialized knowledge. 6) If you have any questions or doubts regarding your professional knowledge,
It is difficult to find an expert who can give you the appropriate advice. 7) Even if the package tool is introduced in-house, it is difficult to find an introduction example of another company. 8) Regarding the statistical analysis results obtained with the package tools introduced, sometimes it may not be possible to receive sufficient support even if we consult with our own management consultants. 9) Data mining specialists are not always familiar with business knowledge and business decision making, and vice versa, so clients cannot receive comprehensive support. 10) The client is limited to the range of the traditional transaction form for the statistical information of the industry to which the company belongs, and EC (Electr
It is difficult to obtain and obtain statistical information on new transaction forms such as commercial transactions through the Internet represented by onic commerce.

The present invention has been made in consideration of such conventional circumstances, and the use of data mining tools and the knowledge obtained by them can be utilized not only by some people but also by more clients. The purpose is to effectively support and improve the business soil.

[0009]

In order to achieve the above object, the present invention provides a data mining support service (business) utilizing an Internet Web server or its application server which is established mainly by a large number of clients and specialist groups. Was inspired by the provision of.

The term "data mining" as used herein refers to the data to be analyzed using a computer,
A method such as a statistical analysis method such as multivariate analysis, an artificial intelligence method such as a neural network or a genetic algorithm, or a decision tree construction method, which is constructed on a data warehouse (DWH) as a database and targets the data Is the processing by software that finds out the regularities, patterns, etc. hidden in the data.

According to this data mining support service, the following features and effects due to their use are expected. 1) A client can receive data mining support on a Web server or application server on the Internet. 2) A client is a W that a data mining center establishes for its own electronic data even from a remote location.
The output result can be obtained by applying the data mining tool that operates on the eb server and application server. 3) The client can find an expert, a consultant SE, or a management consultant who can receive appropriate guidance for each specialized field from the HP (homepage) on the Internet established by the data mining center. 4) Clients can receive the support of experts, consultants SE, and management consultants registered in the data mining center. 5) Clients can send and receive questions and their answers to experts, consultants SE, and management consultants using communication means such as e-mail and fax. 6) The data mining center can contract with experts, consultants SE, and management consultants necessary for operating the data mining support business, and can provide clients with comprehensive advice from a data-driven perspective. 7) The data mining center can educate the client on the basis of the request of the client by using the distance learning means utilizing the Web server, which is necessary for mastering the data mining tool. 8) The data mining center can provide the clients with statistical reports in the same kind of business field for each industry based on the processing cases of a plurality of clients. The client can use the statistical report as reference material when determining the management policy of the company. 9) By posting the presentation examples of other clients in the forum established by the data mining center, it can be used as a reference for similar cases. 10) Experts, consultants SE, and management consultants can introduce their specialty areas, sales points, achievements, etc. in the HP established by the data mining center.

The present invention has been completed based on such an idea.

That is, a data mining support system using an Internet Web server according to a first aspect of the present invention provides a center side which provides a support service for supporting a data mining process executed by using a computer on the Internet. Server system that is opened as a website for managing information related to the support service so that it can be browsed on the Internet, and browses information provided by the server system that is used on the client side that receives the support service. It is characterized in that it is provided with a communication terminal capable of browsing, and a communication terminal used on the expert side regarding the support service and capable of browsing the information provided by the server system on the Internet.

A server system for a data mining support system according to a second aspect of the present invention is established as a website on the Internet on the center side which provides a support service for supporting a data mining process executed by using a computer. And a server system that manages information about the support service so that the information can be viewed on the Internet from a communication terminal on the client side that receives the support service and a communication terminal on the expert side related to the support service, the communication terminal on the client side. In response to a request sent from the information related to the support service from the, based on the support from the expert side, the data mining process that causes the computer to execute the data mining process and output the processing result. Execution means and the data mining For each based on the processing result by the processing execution unit of the client and the professional and having a accounting process execution means for executing accounted for using the computer.

According to another aspect of the invention, the data mining processing executing means responds to the request sent from the communication terminal on the client side based on the information on the support service, on the communication terminal on the expert side. Based on the support from, a means for creating a plan for the execution of the data mining process using the computer, and the data mining process is executed by the computer based on the plan, and the processing result is used as the basis. And means for creating the report for the client using the computer.

According to a fourth aspect of the present invention, there is provided a data mining support method using an Internet Web server, wherein data mining processing executed by a computer is performed from a server system provided on the center side as a Web site on the Internet. In response to a request for the support service sent from the communication terminal on the client side that receives the support service, information about the support service for support is provided so that it can be browsed on the Internet.
It is characterized in that data mining processing executed by using the computer is executed based on the support from an expert regarding the support service, and the processing result is sent as a report to the communication terminal on the client side.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of a data mining support system using an Internet Web server, a server system thereof, and a support method according to the present invention will be described below with reference to the accompanying drawings.

FIG. 1 shows an outline of a data mining support system using an Internet Web server according to this embodiment, and FIG. 2 shows a detailed example thereof.

The data mining support system shown in FIG. 1 has a communication network (public line or leased line) on the side of a center (data mining center) that provides a support service for supporting data mining processing executed using a computer. On the Internet NT using Internet
It was established as an eb site, and information on its support services is provided by TCP / IP (Transmission Control Protocol).
Data mining center side Web server / application server system (hereinafter referred to as "Web site side system") 1 as a server system that enables browsing on the Internet NT using an Internet communication protocol based on .

Further, this data mining support system is used on the client side for receiving the support service, and the information on the internet NT provided by the website side system 1 is converted into a communication protocol for internet based on TCP / IP. It is used on the client side communication terminal (hereinafter, “client side terminal device”) 3 that can be browsed based on the above, and on the side of the expert / consultant SE / management consultant (hereinafter, “specialist etc.”) related to the support service. Information on the Internet NT provided by the site-side system 1 is transmitted via TCP / IP.
The communication terminal 4 on the expert side (hereinafter, referred to as “specialist side terminal device”) 4 that can be browsed based on the Internet communication protocol based on the above.

The website system 1 constitutes a server system for the data mining support system of the present invention and is equipped with each means thereof. As shown in FIG. 2, on the communication network usable as the Internet NT. And a web server 11 connected via a communication device (relay) such as a router, and an application server 12 connected to the web server 11.

The Web server 11 is a computer machine (CPU, RAM, ROM, I / O) such as a dedicated server or a PC server for executing the processing of the software for the Web server.
O, a storage medium such as a hard disk, and other components based on the computer architecture are installed), and as a website on the Internet NT,
Information on the support service can be obtained from HTML (Hyper Te
xt Markup Language), XML (Extensible Markup La)
Published on HP (homepage, Web page) 11a created in markup description language such as nguage)
However, it has a function of managing its operation.

The application server 12 cooperates with the Web server 11 to execute processing of specific application software 16 such as the data mining tool 14 and the data mining support tool 15 (CPU, RAM, ROM, I / O, It is equipped with components based on computer architecture such as storage media such as a hard disk).

In the data mining tool 14 here, a data warehouse (DWH) 14a for registering analysis data to be analyzed as a database is constructed on the application server 12 as necessary, and the analysis is performed. Rules that are hidden in the analysis data by using statistical analysis methods such as multivariate analysis, artificial intelligence methods such as neural networks and genetic algorithms, or decision tree construction methods. Various software (statistics package,
Neural network, genetic programming, CR
Various tools such as M (Customer Relationship Management) analysis software) are applied.

The data mining support tool 15 has a function 15a corresponding to various tasks related to data mining support on the center side, that is, client support, through computer processing by the application server 12 that executes the data mining tool and the Web server 11 that cooperates with this. Request application acceptance processing function 17, quotation creation function 18, plan document creation function 19, report creation function 20, data mining management function 21, analysis data management function 22, enrollment / withdrawal procedure contract / management function (client enrollment / unsubscription Procedure function, expert membership / withdrawal procedure function) 23, member management function 24, website operation function 25, billing / depositing application function 26, payment transfer / clearing function 27, distance learning function 28, and statistical function 29. It is feasible.

The client side terminal device 3 is, for example, a PC
(CPU, RAM, ROM, I / O, storage media such as a hard disk, and other components based on computer architecture are mounted). In the example shown in FIG. 2, each of these constituent elements includes We on the Internet.
b Web browser software (client software) for browsing the HP provided by the server 11
In addition to the Web browser 31 on the function to be executed by the operator, a keyboard 32 for an operator, an operating device 32 such as a pointing device (mouse, etc.), a CRT (Cathode Ray Tube) and an LCD for performing various displays by the Web browser.
A display device 33 such as (liquid crystal display) is exemplified.

The expert side terminal device 4 is also composed of, for example, a PC, like the client side terminal device 3 described above.
In each of the components, in the example shown in FIG. 2, a W for browsing an HP provided by a Web server on the Internet is provided.
In addition to the Web browser 41 having the function of causing the CPU to execute the software for the eb browser (client software), an operator operating keyboard 42, an operating device 42 such as a pointing device, and a display device such as a CRT or LCD for performing various displays by the Web browser. 43 is illustrated.

The client side terminal device 3 and the expert side terminal device 4 are not limited to PCs and may be any communication terminals that can be connected to the Internet NT regardless of wired / wireless communication. The type can also be applied, and examples thereof include a PDA (Portable Digital Assistant) and a mobile phone.

Here, the flow of the entire processing by the data mining support system of the present embodiment will be described with reference to FIGS.
This will be described with reference to 0.

FIG. 3 is a processing process diagram (processing on the center side) executed by using the data mining support system of the present embodiment along the respective work flows on the center side, the client side, and the expert side. Processes: Steps S1 to S14, client side processing processes: Steps S21 to S36, expert side processing processes: Steps S41 to S52).

In FIG. 3, on the center side, by the processing of the website system 1 (website operation function 25, etc.), the client side and the expert side are targeted.
The HP 11a preset in the Web server 11 is published (posted) on the Internet NT so that it can be viewed from the outside, and information regarding the data mining support service is transmitted through the HP 11a (step S).
1).

The information on the data mining support service here includes information on the procedure for joining the center, the purpose of establishment, the introduction of the support menu, the operational rules, the operational organization, and the like. 4 and 5 show the HP11
4 is an example of a screen display of outgoing information posted on a. In FIG. 4, display screens P1 and P2 on the HP 11a displaying guidance on the enrollment procedure and the purpose of establishment, and FIG. 5 are display screens on the HP 11a introducing a support menu. P3 is shown respectively.

On the other hand, on the client side, the above-mentioned HP 11a is browsed on the screen of the display 33 by the processing of the Web browser 31 of the client-side terminal device 3 (step S21), and it is posted on the HP 11a. If it is determined that the data mining support may be received by referring to the support menu and the operation rules for members, the application for admission to the center is sent to the center using Internet NT (step S22). .

FIG. 6 shows a display screen P4 for application for membership application on the HP 11a. On the display screen P4 on the HP 11a shown in FIG. 6, the operation button B for "do not join the center"
1. Operation button B2 for "enroll in center" and necessary items required for enrollment (for example, company name,
Representative company name, head office address, contact name, contact information, fax (facsimile phone number), e-mail address, industry, number of establishments, sales, capital, number of employees, products handled, financial institutions, etc.) Column A1 and the like are displayed. This allows
While the client sees the display screen P4, the operation unit 3
By operation 2 (keyboard input, click operation, etc.),
By pressing the operation button B2 for "enroll in the center" after entering the necessary items in the entry field A1, the application for admission to the center is made.

In response to this, when the center side receives an application for admission (application notification) from the client, the application is processed by the processing of the website system 1 (entrance / withdrawal procedure contract / management function 23, etc.). The client who submitted the notification is examined for suitability as a member (step S2), the user ID (user registration number) and the password are distributed to the client, and a subscription contract is exchanged with the client (step S3). ).
This subscription contract includes items such as confidentiality obligations, disclaimers, observance matters regarding security on the Internet NT connection, and copyrights.

On the other hand, on the expert side as well as on the client side, the Web browser 4 of the expert side terminal device 4 is used.
By the processing of 1, the above-mentioned HP is displayed on the screen of the display 43.
11a is browsed (step S41), and an application for joining the center is sent to the center side using the Internet NT (step S42).

In response to this, the center side sends the We
b Site system 1 processing (membership / withdrawal procedure contract /
When a membership application (application notification) is received from an expert, etc. by the management function 23 etc.), the expert who submitted the application notification is examined for suitability as a member (step S2), and the expert etc. The user ID (user registration number) and password are distributed, and a subscription contract is exchanged with the expert or the like (step S3). This subscription contract includes items such as confidentiality obligations, disclaimers, observance matters regarding security on the Internet NT connection, and copyrights.

Next, on the client side, the above HP
After exchanging a subscription contract for data mining support with the center side through 11a, the operation device 3
By operating 2 (mouse operation, click operation, keyboard input operation, etc.), a menu for which support is desired is selected from the support menu in HP 11a (see FIG. 5 described above), and is displayed in HP 11a by the selection. After filling in the necessary items on the support request application form, a request for quotation according to the description contents is sent to the center side using the Internet NT (step S24).

FIG. 7 shows an example of a display screen for displaying the support request application form in the HP 11a. HP11 shown in FIG.
In the display screen P5 in a, in addition to the entry field A2 for the user ID and password issued from the center side, in the example shown in FIG. 7, the company outline regarding the support request, the work outline, the background of the request, the purpose of the request, the request Outline, goals and current situation, challenges,
The explanation about the data to be analyzed, the support request range, the support request menu, the entry field A3 for the content of the support request such as the desired delivery date, and the operation button B3 for "Request for support" (support request) are displayed. As a result, the client operates the operation device 32 while watching the display screen P3, inputs the user ID and the password into the entry field A2, and then fills in the entry field A3 with the necessary support request contents. Operation button B3 for request
By pressing, a request for quotation according to the request contents is sent to the center side.

In response to this, when the center side receives the support request application (estimation request) from the client, the processing of the website side system 1 (client support request application acceptance processing function 17 and quotation creation notification function) 18 etc.), it is confirmed whether necessary items are filled in, and after confirmation, the support request is consulted with an expert or the like, and if it is understood, a request for preparation of the estimate is made (step S4).

As a result, when the expert or the like receives the support request consultation and the request for creating the estimate from the center side, the contents of the support request application are confirmed on the expert or the like communication terminal 4 (step (S44), an estimate answer sheet is created, and the estimate answer sheet is returned / replied to the center side (step S45).

In response to this, on the side of the center, the processing of the Web site system 1 (client support request application acceptance processing function 17 and quotation preparation notification function 18) is performed based on the quotation reply from the expert side. Etc.) to create a formal quotation (quote response) and send the quotation to the client side (step S5).

As a result, the client side confirms the content of the quote reply from the center side on the client side terminal device 3 (step S25), and whether or not to formally order the support request with this quote content. If the support request is to be ordered based on the examination (cancellation), the fact (ordering instruction) is notified to the center side through the client side terminal device 3 (steps S26 to S26).
28).

In response to this, when the center side receives the ordering instruction from the client, the center side takes charge of the requested property requested by the client by the processing of the website side system 1 (plan document creation function 19 etc.). With the support of the specialists, etc., and with the support thereof, a plan including a system chart and a schedule for processing the requested property is created (step S6), and the plan is presented to the client (step S7). . At the same time, the created plan will be sent to experts.

As described above, while the plan is created on the side of the center, the expert or the like supports the plan creation through the terminal device 4 on the side of the expert (step S46). Receive the created plan (step S47).

In response to the above, the client side receives the plan document from the center side through the client side terminal device 3 and confirms the contents on the HP 11a (step S29). FIG. 8 shows an example of a display screen of the proposal document on the HP 11a.

In FIG. 8, on the display screen P6 of the project document on the HP 11a, a user ID and password entry field A
4 as well as the contents of the plan document (for example, in the example shown in FIG.
Project title, client name, background, purpose, goal / current situation and issues,
Analysis target work, support range, improvement policy, analysis tool,
A display column A5 etc. for displaying examination and evaluation of analysis results, verification method, report table of contents, system table, schedule, confidentiality items, disclaimer, copyright, etc. is displayed. Thereby, when the client operates the operation device 32 of the client side terminal device 3 while watching the display screen P5 and inputs the user ID and the password into the entry field A5, the contents of the plan document are displayed in the display field A5. It is displayed and can be confirmed.

As a result, on the client side, after confirming the contents of the above plan through the client side terminal device 3, the data mining tool 1 is checked according to the contents.
The analysis data to be input to 4 is sent to the center side (step S30).

In response to this, when the center side receives the analysis data from the client side, the processing is performed by the website side system 1 (data mining tool management function 21, analysis data management function 22, etc.). The contents are confirmed (step S8), the analysis data is processed and edited if necessary, and the data warehouse (DWH) is stored on the application server 12.
14a is built (registered).

On the center side, the analysis data registered in the data warehouse 14a is processed by the processing of the website system 1 (data mining tool management function 21, analysis data management function 22, etc.).
Apply the data mining tool 14 consisting of various tools such as statistical package, neural network, genetic programming, CRM analysis software, and output the analysis result (analysis result regarding regularity hidden in analysis data). To do. At this time, verification is repeated by several methods in order to improve the accuracy of the analysis result.

FIG. 9 shows an example of processing results when a tool adopting a neural network method is used as the data mining tool 14. In FIG. 9, HP
The display screen P7 of the data mining tool processing result displayed in 11a displays the result of the analysis processing by the neural network method for the analysis data from the client under the analysis conditions according to the plan.

In parallel with this, according to the contract with the client, the center side needs to use the data mining tool 14 as necessary by the processing (distance learning function 28 etc.) of the website side system 1. Education on basic knowledge and specialized fields
Distance learning (DL) utilizing the server 11
To the client (step S9).

As a result, the client side can receive the education regarding the data mining tool 14 through the client side terminal device 3 and, if necessary, through the distance learning utilizing the center side Web server 11 (step. S31).

On the center side, the analysis result obtained by applying the above-mentioned data mining tool 14 is presented to the expert in charge by the processing of the website side system 1 (report creating function 20 etc.). (Step S10),
We will discuss the processing results with the experts, prepare analysis results including proposals and guidelines for clients as a report with the support of experts, and present the report to the client side. Yes (step S1
1).

In the meantime, the expert or the like examines the processing result obtained by applying the data mining tool 14 through the terminal device 4 of the expert or the like (step S48) and assists the center side in preparing the report. Perform (step S49).

On the client side, when a report is received from the center side through the client-side terminal device 3 (step S32), the contents related to the report are asked by a question or an expert, if necessary. You can ask for advice and get the answer (step S3).
3).

In this case, on the side of the center, if there is a request for a question or advice from a client through the website system 1, the center side is specialized so that an appropriate answer or advice can be received from an expert or the like. Mediate between homes, etc.

As a result, on the side of the expert or the like, through the terminal device 4 for the expert or the like, an answer sheet including comprehensive advice from a data-driven point of view is sent through the center to the question from the client regarding the contents of the report. Then, a reply is sent to the client side (step S50), a bill for the center relating to the cost generated by the above processing is issued, and the bill is sent to the center side (step S51).

Then, on the client side, through the client side terminal device 3, based on the contents of the report from the center and the reply including the advice from experts,
Raise the acceptance of the requested property and issue an acceptance notice to the center.

On the side of the center, upon receipt of an inspection notification of the requested property from the client by the processing of the system 1 on the website side (the billing / depositing clearing function 26 etc.), the invoice from an expert etc. is sent. Originally, various expenses such as center operating expenses are added to issue an invoice for the client regarding the requested property, the invoice is sent to the client side (step S12), and accounting processing of accounts receivable is performed. , The analysis data that was kept is returned to the client.

As a result, the client side transfers the billed amount for the requested property in the bill from the center to the financial institution account designated by the center through the client side terminal device 3 (step S35).

Therefore, the center side confirms the deposit by the client by the processing of the website side system 1 (the billing / payment clearing function 26 and the payment transfer / clearing function 27, etc.), and then cancels the deposit by the accounts receivable business for the client. Inclusive processing is performed, a consultant fee is paid to an expert or the like, and clearing processing is performed (step S13). It also issues a receipt and sends it to the client (step S1).
4).

As a result, the client side receives the receipt through the client side terminal device 3 (step S36), and the expert side receives the deposit from the center through the expert side terminal device 4. After the confirmation, a payment clearing process is performed (step S52).

FIG. 10 is a summary of the flow of each process performed by the above-described data mining support system on the center side, the client side, and the expert side from the viewpoint of a business model. is there. The reference numerals in the figure correspond to the above processing steps.

Therefore, according to the present embodiment, it is possible to effectively support the use of the data mining tool and the knowledge obtained by this so that not only some people but also more clients can utilize the data mining tool. It is possible to actively maintain.

In addition to this advantage, on the center side, 1) admission fee from the client, membership fee income, 2) support fee income to the client (including distance learning fee income), and 3) advertisements posted on the HP of the Web server Profit can be obtained by income from fees. On the client side, 1) promote management innovation by improving decision-making support by top management, 2) establish quantitative and objective evaluation scales rooted in data driven, and 3) discover rules and rules that are useful for business. By doing so, it is possible to improve the work efficiency and to obtain a profit. In addition, on the expert side, the consultant fee income can be efficiently obtained.

In this embodiment, the client is
From the HP 11a of the Web server 11 opened on the center side, using Internet NT, refer to the statistical reports in the same kind of business field for each industry and use this as a reference when determining the management policy of the company. Alternatively, it is possible to refer to application similar cases of other clients through the member forum set on the HP 11a. Further, an expert or the like can introduce his / her specialty field, sales point, achievement, etc. from the HP 11a of the Web server 11 opened on the center side by using the Internet NT.

The processing process corresponding to the business flow shown in FIG. 3 is a series of processing flows such as enrollment, recruitment, quotation, ordering, transportation and delivery, delivery, billing, and collection depending on the type and type of business. It can be applied after being modified or changed.

Further, the data mining support center can provide a case study to an entrepreneur who intends to start a venture business by accumulating management / business innovation cases of clients, and thereby to a new information providing service. Can be expected to develop. further,
The data mining support center can obtain an advertisement fee income by performing the procedure when the management consultant or an affiliated industry company fills out an advertisement posting application on the HP established by the data mining support center.

It should be noted that the present invention is not limited to the above-described representative embodiments, and those skilled in the art will understand that
Based on the content of the claims, the invention can be modified and changed into various modes without departing from the spirit of the invention. These changes and modifications also belong to the scope of rights of the present invention.

[0071]

As described above, according to the present invention,
It is possible to effectively support the use of data mining tools and the knowledge gained by these so that not only some people but also more clients can utilize them, and actively develop the business ground.

[Brief description of drawings]

FIG. 1 is a schematic diagram showing an overall configuration of a data mining support system according to an embodiment of the present invention.

FIG. 2 is a schematic block diagram showing a main configuration of a data mining support system.

FIG. 3 is a schematic flowchart illustrating a processing process of a data mining support system.

FIG. 4 is a diagram showing an example of a display screen on the HP regarding the procedure for joining the data mining support center, the purpose of its establishment, and the like.

FIG. 5 is a diagram showing an example of a display screen on HP regarding a support menu of a data mining support center.

FIG. 6 is a diagram showing an example of a display screen on an HP regarding membership application to a data mining support center.

FIG. 7 is a diagram showing an example of a display screen on a HP regarding a support request application to a data mining support center.

FIG. 8 is a diagram showing an example of a display screen on the HP regarding a support service plan document.

FIG. 9 is a diagram showing an example of a display screen regarding a data mining tool processing result.

10 is a schematic diagram summarizing the processing process shown in FIG. 3 from the viewpoint of a business model.

[Explanation of symbols]

1 Data mining center side Web server / application server system (Web site side system) 3 Client side terminal device 4 Expert / consultant SE / management consultant side (expert etc.) terminal device 11 Web server 11a HP (homepage) 12 Application server 14 Data mining tool 14a Data warehouse (DWH) 15 Data mining support tool 16 Application software 17 Client support request application acceptance processing function 18 Quote creation notification function 19 Planning document creation function 20 Report creation function 21 Data mining tool management Function 22 Analysis data management function 23 Membership / withdrawal procedure contract / management function 24 Membership management function 25 Website management function 26 Billing / payment clearing function 27 Payment transfer Clearing function 28 Distance learning function 29 Statistical function 31 Web browser (client side terminal device) 32 Operating device (client side terminal device) 33 Display device (client side terminal device) 41 Web browser (terminal device such as expert) 42 Operating device ( Professional terminal device) 43 Display (expert terminal device)

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Claims (4)

[Claims] 1. A website provided on the Internet side of a center that provides a support service for supporting a data mining process executed using a computer, and manages information about the support service so that the information can be browsed on the Internet. Server system to be used, and used on the client side to receive the support service,
A communication terminal capable of browsing the information provided by the server system on the Internet; and a communication terminal used by an expert on the support service and capable of browsing the information provided by the server system on the Internet. A data mining support system using an Internet Web server, comprising: 2. A website provided on the center side that provides a support service for supporting a data mining process executed by using a computer, and information about the support service is provided on the Internet. A server system that manages so that it can be browsed from a communication terminal on the client side and a communication terminal on the expert side related to the support service that receives a request sent from the communication terminal on the client side based on the information related to the support service. Accordingly, based on the support from the expert side, the data mining processing executing means for executing the data mining processing using the computer and outputting the processing result, and the processing result by the data mining processing executing means To that of the client and the expert Server system for data mining support system and having a accounting process execution means for executing accounted for using the computer to Re. 3. The data mining processing execution means is based on support from the communication terminal on the expert side in response to a request sent from the communication terminal on the client side based on the information on the support service. A means for creating a plan concerning the execution of the data mining process using the computer, and causing the computer to execute the data mining process based on the plan, and using the computer based on the processing result. 3. A server system for a data mining support system according to claim 2, further comprising means for creating the report for the client. 4. A server system provided on the center side as a Web site on the Internet provides information on a support service for supporting data mining processing executed by using a computer so that the information can be browsed on the Internet, In response to a request for the support service sent from a communication terminal on the client side that receives the support service, a data mining process that is executed using the computer is executed based on support from a specialist regarding the support service. A data mining support method using an Internet Web server, wherein the processing result is sent as a report to the communication terminal on the client side.