JP2003242318A - Management consulting method, management consulting support system, server thereof, client terminal, program thereof, and recording medium recorded with the program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To uniformly provide a high quality solution adaptive to an individual client. <P>SOLUTION: The management consulting method comprises the processes of: temporarily providing a matter of concern and interest of a client (CL); verifying the temporarily provided matter of concern and interest; designing a solution to be provided on the basis of the verified matter of concern and interest; and introducing the designed solution and performing an after-follow. Each process is provided with an accomplishment target. Various tools are provided so as to clear respective accomplishment targets. This provides the CL with a high quality solution constructed by a uniform procedure. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a management consulting method, a management consulting support system, a server therefor, a client terminal, a program therefor, and a recording medium recording the program.

[0002]

2. Description of the Related Art Conventionally, in sales of solutions, individual sales staff have made their own decisions from initial contact with clients (hereinafter referred to as CL) to after-sales follow-up.

[0003] Further, each sales person classifies the CLs according to the scale and the type of business, and sells and sells the solutions based on the classifications.

[0004]

However, at present, the solution requested by the CL side does not depend on the scale or the type of industry, but changes depending on the individual management constitution. For this reason, it is becoming difficult to sell solutions that can obtain sufficient customer satisfaction by the conventional method.

Further, as described above, since each sales person makes the initial contact to the CL to the after-sales service by his / her own judgment, a high-quality solution and a standardized solution for all CLs are provided. Difficulties exist in providing services.

[0006] Therefore, the present invention has been made in view of the above problems, and a management consulting method and a management consulting support system capable of uniformly providing high-quality solutions suitable for individual clients. , A server thereof, a client terminal, a program thereof, and a recording medium recording the program.

[0007]

[Means for Solving the Problems] In order to achieve the object, the invention according to claim 1 is a management consulting method using a server for designing a solution according to a customer's management problem and / or reform needs. And a verification tool for verifying the management issue and / or reform needs of the customer, which is temporarily set in the first step, based on the information obtained in the basic survey. A verification tool creating step, and a summary creating step for designing a solution overview based on the management issue and / or reform needs verified by the verification tool, and a solution overview designed in the overview creating step. Based on the solution design step, which allows you to design the solution to be actually introduced, It is characterized in that.

As a result, in the invention according to the first aspect, it is possible to uniformly provide a high-quality solution suitable for each client.

That is, according to the present invention, the customer's request is accurately grasped on the basis of the temporary management problem and the reform needs, and the customer side is understood by using the outline of the solution prepared from the more accurately grasped request. It is possible to provide high-quality solutions that meet the needs of customers.

Further, in the invention according to claim 2, based on the outline of the solution designed in the outline creating step, the human resources who are qualified to design the solution are A person who designs the solution is identified by transmitting a notification of predetermined contents to the qualified person identifying step to be identified from the registered first database and the contact information of the personnel identified in the qualified person identifying step. And a step of convening human resources to convene.

As a result, in the invention described in claim 2, it is possible to design a solution by qualified personnel, and it is possible to provide a higher quality solution.

Further, in the invention according to claim 3, the member necessary for constructing the solution designed in the solution designing step is registered as a second member.
It is characterized by having a member specifying step for specifying it from the database.

Thus, according to the third aspect of the present invention, it is possible to easily specify the member for constructing the solution, a more detailed design drawing is created, and the process of ordering the member is speeded up. It is possible to provide a solution in a shorter period of time.

Further, the invention according to claim 4 is based on a request registration step for registering a management problem and / or reform needs in the server, and the management problem and / or reform needs registered in the request registration step. And an outline improving step for improving the outline of the solution created in the outline creating step, wherein the solution designing step causes the solution to be designed based on the outline of the solution improved in the outline improving step. It is characterized by that.

As a result, according to the invention described in claim 4, it is possible to meet management problems and reform needs that arise from time to time, and it is possible to provide a solution of higher quality and high customer satisfaction.

Further, in the invention according to claim 5, an evaluation registration step of registering an evaluation of the introduced solution in the server, and an improvement step of improving the solution based on the evaluation registered in the evaluation registration step. And are characterized by having.

As a result, in the invention described in claim 5, it is possible to meet management issues and reform needs that arise from time to time, and it is possible to provide a solution of higher quality and high customer satisfaction.

Further, the invention according to claim 6 is a server for supporting the design of a solution according to a customer's management problem and / or reform needs, and a client terminal connected to the server via a predetermined network. A management consulting support system having: a server for verifying the temporary management means and / or reform needs of the customer, and the temporary management means and / or reform needs of the customer. Verification tool creating means for creating a verification tool, a general design means for designing an overview of a solution based on the management problem and / or reform needs verified by the verification tool, and the solution designed by the general design means Based on the new overview or improved overview of the solution A solution design means for designing a solution to be introduced, wherein the client terminal browses at least one or more of the verification tool, the outline of the solution, and the solution via the predetermined network. It is characterized by having means.

As a result, in the invention described in claim 6, it is possible to support the uniform provision of a high-quality solution suitable for each client.

That is, according to the present invention, the customer's request is accurately grasped based on the temporary management problem and the reform needs, and the customer side is understood by using the outline of the solution created from the more accurately grasped request. As a result, it is possible to support the provision of high-quality solutions that reliably meet the needs of customers.

The invention according to claim 7 is a server for supporting the design of a solution according to the management problem and / or reform needs of the customer, and is a temporary installation for temporarily setting the management problem and / or reform needs of the customer. Means and a verification tool creation means for creating a verification tool for verifying the management reform and / or the reform needs provisionally provided by the hypothesis means, and the provisionally established management problem and / or reform At least one of the needs and the verification tool,
It is characterized in that it is transmitted to a client terminal via a predetermined network.

As a result, in the invention according to the seventh aspect, it is possible to support the uniform provision of a high-quality solution suitable for each client.

That is, according to the present invention, since the customer's request can be accurately grasped based on the temporary management problem and the reform needs, it is possible to surely support the provision of a high-quality solution that meets the customer's needs. It becomes possible to do.

The invention according to claim 8 is a server for supporting the design of a solution according to the management problem and / or reform needs of the customer, and based on the management problem and / or reform needs of the customer, It is characterized in that it has an outline design means for designing an outline of the solution, and transmits the outline of the solution created by the outline design means to the client terminal via a predetermined network.

As a result, in the invention described in claim 8, it is possible to support the uniform provision of a high-quality solution suitable for each client.

That is, according to the present invention, since the customer side can be deepened by using the outline of the created solution,
It will be possible to reliably support the provision of high-quality solutions that meet the needs of customers.

Further, in the invention according to claim 9, based on the outline of the solution designed by the outline designing means, the qualified human resources for designing the solution, the material, and the e-mail address of the human resource are assigned. E-mail for transmitting e-mail having the content of notifying that the solution is designed to the qualified person identifying means for identifying from the registered first predetermined database and the human resource identified by the qualified person identifying means. And a transmission means.

As a result, in the invention according to claim 9, it is possible to design a solution by qualified personnel, and it is possible to support the provision of a higher quality solution.

Furthermore, the invention according to claim 10 has a solution design means for designing a solution to be actually introduced based on the outline of the solution designed by the outline creating means, and the solution design means designs the solution. The design drawing of the solution is transmitted to a client terminal via a predetermined network.

As a result, according to the invention of claim 10,
Since it is possible to design a solution based on the outline of the solution that is accurately understood, it is possible to reliably support the provision of a high-quality solution that meets the needs of customers.

Further, the invention according to claim 11 is a member specifying means for specifying a member necessary for constructing the solution designed by the solution designing means from a second predetermined database in which the member is registered. It is characterized by having.

As a result, according to the invention of claim 11,
Since it is possible to easily identify the materials for constructing the solution, it is possible to support the creation of more detailed blueprints, and the process of ordering the materials can be expedited, so that the solution can be provided in a shorter time. Can be supported.

Further, the invention according to claim 12 is an outline for updating the outline of the solution designed by the outline design means, based on the management task / reform needs of the customer received from the client terminal via a predetermined network. It is characterized by having an updating means.

As a result, according to the invention of claim 12,
It will be possible to support the provision of higher quality and customer satisfaction solutions that respond to management issues and reform needs that arise from time to time.

The thirteenth aspect of the present invention is characterized by having solution improving means for improving the solution based on the evaluation of the solution received from the client terminal via the predetermined network.

Accordingly, in the invention of claim 13,
It will be possible to support the provision of higher quality and customer satisfaction solutions that respond to management issues and reform needs that arise from time to time.

According to a fourteenth aspect of the present invention, there is provided a client terminal which connects to the server according to any one of the above through a predetermined network, wherein the customer's management problem and / or reform needs and It is characterized by having a receiving means for receiving at least one or more of a verification tool, an outline of the solution, and a design drawing of the solution from the server via the predetermined network.

As a result, according to the invention of claim 14,
It will be possible to support the uniform provision of high-quality solutions suitable for individual clients.

That is, according to the present invention, in contact with the CL side, it is possible to assist in understanding the temporary management issues and reform needs, as well as the outline of the created solution and the design drawing of the solution, and the reaction of the customer. It is possible to accurately support the provision of high-quality solutions that meet customer needs.

The invention according to claim 15 is a program for causing a computer to support the design of a solution corresponding to a customer's business problem and / or reform needs, the customer inputting the customer information. Information input process and interest specifying process for specifying the interest of the customer corresponding to the customer information input in the customer information input process from the first correspondence table in which the customer information and the interest are associated with each other. And an interest selection process for selecting any of the interests identified in the interest identification process, and the interests associated in the first table with the interests selected in the interest selection process. The computer is caused to execute a question item specifying process for specifying a question item for verifying a matter.

As a result, according to the invention of claim 15,
It will be possible to support the uniform provision of high-quality solutions suitable for individual clients.

That is, according to the present invention, it is possible to provide a program capable of accurately grasping the customer's request based on the temporary management problem and the reform needs, so that a high-quality solution surely meeting the customer's needs can be provided. It becomes possible to support the provision of.

The invention according to claim 16 is a program for causing a computer to support the design of a solution corresponding to a customer's management problem and / or reform needs, wherein the customer's management problem and / or The computer is caused to execute a rough design process for designing a rough outline of the solution based on the reform needs.

As a result, according to the invention of claim 16,
It will be possible to support the uniform provision of high-quality solutions suitable for individual clients.

That is, according to the present invention, it is possible to provide a program capable of deepening the understanding of the customer side by using the outline of the created solution, so that it is possible to reliably support the provision of a high quality solution that meets the needs of the customer. Is possible.

Further, the invention according to claim 17 is based on the outline of the solution designed by the outline design means, and assigns human resources suitable for designing the solution,
The first registered personnel and their e-mail address
Eligible person identification processing to identify from the prescribed database of
The computer is caused to execute an e-mail transmission process of transmitting an e-mail having the content of designing the solution to the e-mail address corresponding to the human resource specified in the qualified person specifying process.

As a result, according to the invention of claim 17,
A program can be provided to identify the right people to design a solution, which can help provide a higher quality solution.

Furthermore, the eighteenth aspect of the present invention causes the computer to execute a solution design process for designing a solution to be actually introduced based on the outline of the solution designed by the general design process.

As a result, according to the invention of claim 18,
Since it is possible to provide a program that enables a solution to be designed based on an outline of an accurately understood solution, it is possible to reliably support the provision of a high-quality solution that meets the needs of customers.

Further, the invention according to claim 19 is a member specifying process for specifying a member necessary for constructing the solution designed by the solution designing process from a second predetermined database in which the member is registered. Is executed by the computer.

Accordingly, in the invention of claim 19,
A program can be provided to easily identify the materials for constructing the solution, which can assist in the creation of more detailed blueprints, and a program that can expedite the process of ordering the materials can be provided in a shorter period of time. It becomes possible to support the provision of the solution.

Furthermore, the invention according to claim 20 updates the outline of the solution designed by the outline design process based on the management problem and / or reform needs of the customer inputted via a predetermined network. Causes the computer to execute a rough update process.

As a result, according to the invention of claim 20,
Since it is possible to provide a program that can respond to management issues and reform needs that arise from time to time, it is possible to support the provision of solutions with higher quality and higher customer satisfaction.

Further, the invention according to claim 21 causes the computer to execute a solution improving process for improving the solution based on the evaluation of the solution input through a predetermined network.

As a result, according to the invention of claim 21,
Since it is possible to provide a program that can respond to management issues and reform needs that arise from time to time, it is possible to support the provision of solutions with higher quality and higher customer satisfaction.

According to a twenty-second aspect of the present invention, the program according to any one of the above is recorded on a recording medium.

As a result, according to the invention of claim 22,
It is possible to record and provide each of the above programs on a recording medium.

[0058]

Preferred embodiments of the present invention will be described in detail below with reference to the drawings.

[First Embodiment] A first embodiment of the present invention will be described below.

This embodiment comprises a management consulting side (hereinafter referred to as MC side) and a client side (hereinafter referred to as CL side), and the MC side provides the CL side with a solution such as an improved business system. . The solution provided in this embodiment is actually CL
A system consisting of electronic equipment such as a computer, a copier, a facsimile machine, a printer, etc., to be introduced to
Not only the T system), but also applications such as human resources, accounting, and other know-how such as operating policies and methods in the business system.

On the CL side, it may be a corporate group for the purpose of profit of a company or the like, or a group for the purpose of welfare or the like, and conduct activities based on a predetermined business system. Any of the above can be applied.

On the other hand, the MC side proposes an improvement point of the current business system to the CL side, and finally provides a solution to realize a business system that can satisfy the CL side. .

Flow of First Embodiment Next, the outline of the operation performed by the MC side according to this embodiment will be described with reference to the flowchart of FIG.

As is apparent from FIG. 1, the MC side is roughly divided into four strokes. Further, a goal is set for each process, and a process for achieving this is performed.

The first step is "hypothesis design step (step S
100) ”, and the processing is performed with the goal being to hypothesize what kind of problems the CL side is having now or in the future by a preliminary investigation. The second step is the "temporary verification step (step S200)", in which the CL side makes a request now or in the future by contacting the CL side and sorting out actual problems based on the hypothesis established in step S100. By identifying the improvement points and conceptually grasping what kind of solution can be provided on the MC side, this is CL
Processing is performed with the goal of explaining to the side. In this process, strengthening the relationship with CL is one of the goals. The third step is the "solution design step (step S300)", and based on the conceptual solution obtained in step S200, a solution that satisfies the improvement points on the CL side (solves problems) is actually implemented. The process is performed with the goal of designing. The fourth step is the “solution providing step (step S400)”, and processing is performed with the goal of proposing / introducing, operating and operating the solution designed in step S300. This process also includes aftercare, and one of the goals is to continue to maintain, manage, and improve after introducing the solution.

By setting the achievement target in each process in this way, the solution provided to the CL side can have a certain level of quality or higher, and the CL side can provide a satisfactory high-quality solution. .

Further, the operation when each process in FIG. 1 is divided into the steps for clearing the above-mentioned goal will be described in more detail with reference to FIGS. 2 to 5.

FIG. 2 shows step S100 in FIG.
It is a flowchart which shows the detailed operation | movement of (temporary design process).

Referring to FIG. 2, in step S100,
First, in step S101, the MC side performs a basic survey on the CL side. The target CL in this process may be a CL that has some kind of percussion, or a CL selected by the MC side by its own judgment. The basic survey is
The MC side is an act of collecting CL information (hereinafter referred to as customer information), and if the CL has some kind of connection in advance, it may be performed based on the information accumulated there.
In addition, based on, for example, a homepage that the CL side publishes on the Internet, a customer owned by the CL, a corporate yearbook of the CL, an industry paper of the industry to which the CL belongs, an affiliated company of the CL (including personal contacts, etc.), etc. May be. Furthermore, not only in the same industry, but future trends of CL may be estimated from a wide range of general movements, and this may be used as one of the customer information. This basic survey allows the MC side to know the CL's current business system and future prospects.

Next, in step S102, the MC side selects CL from among several segments exemplified below based on the needs (corresponding to the reform needs below) estimated from the customer information collected in step S101. 1
Classify into one.

Here, the segment corresponds to the type of solution provided, and in this embodiment, the cost reduction type (hereinafter referred to as A type), the productivity improving type (hereinafter referred to as B type), and the high Value-added pursuit type (hereinafter referred to as C type), environmental management promotion type (hereinafter referred to as X type), and complex type combining A type to C type and X type (hereinafter each AX
Type, BX type, CX type). However, the type of segment is not limited to this, and C
It may be variously modified in accordance with the business form or improvement content requested by L.

In this embodiment, the basic concept of the solution provided by the MC side is finally determined by classifying the CL into any of the above segments.

Further, in the present embodiment, based on the basic survey results (customer information) and the classified segments obtained as described above, the CL side presents a problem that the CL side may have or may have in the future. Furthermore, the MC side assumes a concern on the CL side (hereinafter referred to as an assumed concern), which can be inferred from the above-mentioned provisional problem. This is performed based on the assumed interest list shown in FIG. Here, the assumed concern is C
It is a matter obtained by assuming a matter that the L side is interested in, and is for deriving a current or future improvement point of CL or for verifying a temporary problem.

As shown in FIG. 6, the assumed interest in this embodiment is a middle-level concept such as “human resource development” or “customer focus” to a higher level concept (classification) such as “ability development” or “claim handling”. (Items), subordinate concepts (viewpoints) such as “planned skill improvement education” and “company-wide quality improvement efforts”. The MC side selects a higher-level concept (category) of assumed interests that can be derived from the temporarily set problems based on the basic survey results, segments, etc., and then selects a middle-level concept (item) and lower-level concept (viewpoint). .

Further, the assumed interest matter question table used in verifying the selected assumed interest matter (classification, item, viewpoint) is associated with the assumed interest matter list in FIG. Therefore, when selecting the supposed interest, the assumed interest question items are also selected, and the supposed interest question questionnaire as shown in FIG. 7 is created using these. Further, the created expected interest question questionnaire is used for verification of the assumed interest matter selected in step S103 in the subsequent operation (step S202 in FIG. 3). Note that the assumed interest list is a predetermined database (hereinafter,
This is registered in the solution model bank database (the database is abbreviated as DB below) and read out as needed.

Further, the prepared enquired interest question questionnaire is registered as electronic data in a predetermined database (hereinafter referred to as customer solution DB) provided on the network, and a user ID and password are given. It is also provided to predetermined users (staff on the MC side, staff on the CL side, etc.) so that they can browse from any terminal via the network. This is because the supposed interest concern questionnaire is managed as electronic data so that the CL side or the MC side that has contacted with the CL side can be viewed by a personal computer or the like.

Through the steps described above, the attainment target, which hypothesizes by the preliminary investigation what kind of problems the CL side in the first step has now or in the future, is achieved.

When the problem on the CL side is provisionally set up in this way and the supposed concern question table is created, the MC side shifts to step S200 (temporary verification step) in FIG. Step S
The detailed operation of 200 is shown in FIG.

Referring to FIG. 3, the MC side first contacts the CL side and conducts a hearing using the prepared enquiry concern questionnaire (step S202). Further, based on the reaction (answer) on the CL side obtained by carrying out the hearing in this way, the provisionally set problem is verified in step S100 (step S202).

However, in step S201, a contact method may be selected in accordance with the hierarchy of the CL staff member who makes a contact by using a table (list of initial contact methods by hierarchy) as shown in FIG. . still,
This hierarchy-level initial contact method list is registered in the solution model bank DB and read out as necessary, as in the above.

Further, in step S202, it is preferable that the CL side can easily understand the assumed interest selected on the MC side by using the image (the assumed interest image) shown in FIG. As a result, the answer (answer to the supposed concern question) that is obtained from the CL side can be made more accurate, and an accurate conclusion can be obtained in the subsequent verification.

Here, regarding the image of supposed interest, FIG.
Will be described in detail. As described above, the assumed interest image is provided for the CL side to easily understand the assumed interest selected by the MC side in step S103. In order to realize this, in the present embodiment, the superordinate concept (classification) of the hypothetical concern derived from the temporary problem is located near the center of the image, and the midterm of the hypothetical concern belonging to each superordinate concept is positioned. The concept and subordinate concepts are arranged in order toward the edge of the image. However, the configuration is not limited to the above-described image as long as the CL can easily understand the selected assumed interest (or the temporarily set problem), and the image or the document according to another configuration may be changed. It is also possible to modify and implement.

Further, FIG. 19 shows a concrete example of the image of supposed interest according to this embodiment.

This assumed interest image is obtained in step S2.
It is created before the contact with the CL side in 01 is made, for example, in step S103.
It is registered in the customer solution DB described above or managed as electronic data such as an image file. As a result, similar to the above-mentioned assumed interest question questionnaire, it is possible to browse on the personal computer when making contact with the CL side in step S201.

When the CL side obtains a response (answer) to the assumed concern by making contact, the MC side then verifies the problem temporarily set up in step S103 based on the obtained response, and the CL side The improvement points (hereinafter referred to as reform needs) that are held or will be held in the future are sorted out (step S203). Further, this reform need is fed back to the CL side (step S204). However, the operations of steps S203 and S204 are repeated until the CL side is satisfied with the reform needs presented by the MC side.

More specifically, in step S203, the MC side verifies each supposed interest based on the contents of the hearing with respect to the supposed interest question questionnaire (and the assumed interest image) obtained in step S202. After confirming the pros and cons of the temporary problems, and regarding the problems judged to be correct, the reform needs that arise to solve them are systematically summarized using the management strategy grasping table as illustrated in FIG. This clarifies the needs on the CL side.

The management strategy grasping table according to this embodiment will be described in more detail with reference to FIG. In this embodiment, six types of items are illustrated as the items, “business purpose”, “business goal”, “business strategy draft”, “core competence”, “strategic task”, and “business reform task”. The staff on the MC side prepares reform needs for each item with reference to the verification results obtained based on the content of the above hearing. The management strategy grasping sheet is also registered in the customer solution DB, and the MC side staff member or the CL side staff member can browse it from any terminal using the user ID and password.

Further, in step S203, a strategy design image as illustrated in FIG. 11 is created based on the created business strategy grasping table. This outlines what kind of problems or reform needs the CL side has now or in the future, and what kind of solutions the MC side will solve or achieve this problem or reform needs. This is to explain to the CL side in an easy-to-understand manner, and it is created according to a template prepared in advance for each achievement goal that arises from concerns, problems and reform needs on the MC side.

More detailed description will be given with reference to FIG.
The strategy design image provided in this example is
The solution for satisfying the achievement target obtained based on the management strategy grasping table is expressed by one or more conceptual blocks, and they are associated and diagrammed. This strategic design image is also registered in the above customer solution DB, and the staff or CL on the MC side
It is configured so that the staff on the side can browse from any terminal using the user ID and password.

FIG. 20 shows a concrete example of the strategic design image according to this embodiment.

At step S204, the MC side makes a presentation to the CL side by using the strategy design image created in this way, and thus the recognition of the CL side is obtained.
Furthermore, by making improvements based on the reaction on the CL side, the policy of the solution to be finally provided is determined. However, at this time, the strategy design image registered in the customer solution DB is updated to reflect the final policy. In addition, it is advisable to create the update location with a visual effect such as a color difference so that the update location can be easily identified.

CL using the strategy design image
When presenting to the side, it may be arranged to also describe the solution that the MC side can provide. That is,
For example, regarding the solution to be provided while creating an image (hereinafter referred to as a support area explanation tool) that expresses the solution that can be provided by the MC side and having the CL side understand what can be provided by using this. Explain using a strategic design image. This makes it possible for the CL side to give a presentation in step S304 for clearer and easier understanding. The support area explanation tool is also registered in the customer solution DB, and the MC side staff member or the CL side staff member can browse it from any terminal using the user ID and password. However,
This support area explanation tool may be prepared for each CL or one unified type may be prepared.

21 to 25 show specific examples of the support area explanation tool according to this embodiment. However, FIG. 21 shows C
It is a figure which shows typically the area | region which the MC side can support according to the role function of L, and FIGS. 22-25 is a figure which shows typically the area | region which the MC side can support for every concern.

The strategic design image registered as described above may be updated at any time when a new request (management problem, reform needs, etc.) is notified from the CL side. In this configuration, for the notification of the request, for example, the CL side accesses the customer solution DB 11 from the terminal 20 via the network 1 and writes a comment or the like regarding the request in a margin such as a management strategy grasp table. Will be realized in. In addition, when registered in this way, the newly registered location is marked in a different color so that the MC staff who has checked this can recognize the new request. Further, the MC staff member who confirms that the registration has been completed updates the management strategy grasping table. As a result, the strategy design image created based on the management strategy grasping table is updated.

Through the steps described above, the goal to be achieved in the second step can be achieved, the problems on the CL side can be sorted out, and a conceptual solution can be grasped. Furthermore, deepening the relationship with CL is also achieved.

When the final solution policy is determined in this way, the MC side proceeds to step S300 in FIG.
Move to. The detailed operation of step S300 (solution design process) is shown in FIG.

Referring to FIG. 4, the MC side executes step S2.
According to the policy determined in 00, what kind of problem or reform need to be solved by what kind of solution (including IT system) is examined (step S301).
In other words, in this step, by grasping the relationship between problems and reform needs and the goal (department k goal), and clarifying the specific task of CL by function, how this task will be addressed. We will consider whether to solve with other solutions (including IT systems).

Further, in this consideration, a problem finding template as illustrated in FIG. 12 is used.

Referring to FIG. 12, the problem finding template according to the present embodiment has a line in which the roles and functions of CL are listed,
It is created as a table consisting of columns listing major issues, and the matrix is configured so that the current evaluations for each role function and each issue are entered in the corresponding columns. This evaluation is entered in a method that is easy to organize, such as “○” if there is no need for improvement, “△” if some improvement is required, and “X” if overall improvement is required. It
In addition, the created problem excavation template is the same as above.
It is registered in the customer solution DB and read out as needed.

In this way, in step S301, if the positions of the problems or reform needs, the achievement targets, and the solution method are clarified, the MC side next determines the achievement target based on this position. Specific solution (Solution including IT system: Hereinafter, this is referred to as customer benefit realization model)
Is designed (step S302).

At this time, in this embodiment, a customer benefit realization model is automatically created using a file as shown in FIG. 13 (hereinafter referred to as a benefit realization model file).

Here, referring to FIG. 13, in the benefit realization model file according to the present embodiment, the benefit realization model prepared for each segment corresponding to the task (task keyword) to be a keyword, and this benefit realization. The effect (expected effect) produced by the model is stored. Note that the benefit realization model file is stored in the solution model bank DB and read out as necessary, as in the above.

In this structure, in the process of step S302, the staff on the MC side uses, as keywords, the problem identified in step S301, the reform needs or achievement goals, or the words and phrases contained therein and the segment to which the CL side is assigned. , LAN (Local Area Net) from a predetermined terminal (personal computer, etc.)
work) and WAN (Wide Area Network)
It is given to the solution model bank DB via a network such as rk). On the other hand, the solution model bank DB refers to the benefit realization model file based on the input keywords (problems / reform needs / achievement targets and segments) and issues keywords corresponding to or including this keyword Is specified, and the specified benefit realization models are displayed as a list. When the list is displayed in this way, the operator on the MC side selects the desired realization model (or the name attached to these) from the displayed list of desired models using a GUI such as a mouse.
Select one with I (Graphical User Interface) and create a customer benefit realization model for achieving the goals set for each department.

Here, as the benefit realization model,
It may be a concrete example of a business system or a concrete example of an IT system. Further, in addition to this, any modification may be possible as long as it has a specific configuration for solving the problem. Furthermore, the MC side matches the specified / selected benefit realization model with the issues on the CL side (customer benefit realization model).
It can be modified to. This is configured so that it can be performed on a predetermined terminal as described above.

When the customer benefit realization model is completed in this way, the MC side next acquires resources or materials (components, components, etc.) necessary to realize the customer benefit realization model.
Clarify the support system / alliance destination), identify the human resources required to realize the customer benefit realization model, and form a team with these human resources (step S
303).

In the present embodiment, this process is configured to be automatically performed using the files shown in FIGS. 14 and 15 (hereinafter referred to as adaptive technology element file and technical element human resource file, respectively). The adaptive technology element file and the technology element human resource file are also stored in the solution model bank DB and read out as necessary, as in the above.

Referring to FIG. 14, in the adaptive technology element file according to the present embodiment, the IT parts (resources that compose the benefit realization model (only the title or the identifier for identifying the benefit realization model is sufficient) are provided. Or a list of materials) and the qualifications of qualified persons (qualified qualifications) who are in charge of and constructing this benefit realization model are stored.

In the technical element human resource file according to the present embodiment, human resources (name), company name, affiliation, contact address (e-mail, etc.), and holding qualification are stored in association with each other.

Therefore, in step S303, the list of IT components stored in the adaptive technology element file is specified in correspondence with the benefit realization model (title or identifier for identifying this) selected in step S302. Further, the correspondingly stored qualified qualifications are similarly identified, and the corresponding personnel in the technical element personnel file are identified based on the qualified qualifications. In addition, the staff on the MC side selects a desired person from the specified human resources to form a team.

Furthermore, in this embodiment, the members of the team thus organized are automatically notified / convened.
An e-mail having a predetermined content may be automatically sent to the corresponding contact address. This is for example
This can be realized by configuring the solution model bank DB so as to specify the contact address of the member selected from the terminal and send an e-mail having a predetermined content. The contents to be transmitted include a brief description of the customer benefit realization model and customer solution D.
The access destination of B, the identification information attached to each team, and the user ID and password given to each member (changeable thereafter) are included.

Next, on the MC side, a flow for realizing the customer benefit realization model by the organized team is created (step S304). In addition, at this time, the obstacles that may be assumed before the realization of the customer benefit realization model and the workarounds are considered. Here, the deployment plan includes the flow until the customer benefit realization model is realized, possible obstacles, and measures for avoiding them. The created deployment plan is also registered in the customer solution DB in the same manner as described above, and is configured so that the MC side staff or the CL side staff can browse it from any terminal using the user ID and password.

Through the steps as described above, the goal to be achieved in the third step can be achieved, and the solution (customer benefit realization model) to be provided is designed.

When the flow to the final reaching point of the customer benefit realization model, the assumed obstacle and this workaround are created in this way, the MC side shifts to step S400 (solution providing step) in FIG. . The detailed operation of step S400 is shown in FIG.

Referring to FIG. 5, the MC side first proposes the expansion plan created in step S304 to the CL side (step S401). At this time, the proposed contents are the customer benefit realization model itself, explanation of the performance expected to improve on the CL side by this, the after-sales system provided by the MC side, and measurement of the degree of improvement in performance. Shall be included. Furthermore, if there is a further request from the CL side for this proposal, the MC side will reflect this request in the customer benefit realization model and re-suggest the improved customer benefit realization model while Create a benefit realization model and get approval from the CL side. Further, when the development plan is improved based on the request, the development plan registered in the customer solution DB is also updated to the improved one. At this time, regarding the improvement point, it is preferable to use a visual effect such as a color difference for differentiation so that the user can easily confirm the difference.

In addition, CL is proposed by the proposal of step S401.
When the approval of the side is obtained, the MC side prepares (orders / purchases) these IT parts specified in step S303 and the items improved in step S401, etc., and makes a final customer benefit realization model. Build this and CL
It is introduced to the side and operated (step S402).

After that, the MC side supports the performance improvement by continuously maintaining, managing and improving the introduced customer benefit realization model while measuring the performance improvement level (step S403). At this time, the MC side and the CL side are
A predetermined network, for example, a customer solution DB may be used to establish contact with each other.

Through the above-mentioned steps, the goal to be achieved in the fourth step can be achieved, and a solution which is prepared based on the standardized method and which the CL side can fully satisfy is provided. , It can be maintained and operated.

Structure of First Embodiment FIG. 16 shows an example of the system structure for realizing this embodiment.

Referring to FIG. 16, the system configuration of the present embodiment has the customer solution DB 11 on the MC side.
And the solution model bank DB12 are connected to each other. Further, the customer solution DB 11 is connected to the terminals 10 and 20 via the LAN 1 or the network 1 which is a wide area network such as the Internet.

The terminal 10 is an arbitrary terminal on the MC side, and is of tower type, desktop type, notebook type,
Various personal computers such as laptop type and palmtop type are applied. In addition, the terminal 20
Is an arbitrary terminal on the MC side or the CL side, and various personal computers and the like are similarly applied.

Therefore, the staff on the MC side or the staff on the CL side, to which the user ID and password have been given in advance, access the customer solution DB 11 from the terminals 10 and 20 via the predetermined network in this configuration, and obtain the necessary information. Process and browse. Further, all inputs to the solution model bank DB 12 (including the material DB 13 and the talent DB 14) are configured to be performed via the customer solution DB 11. However, the reason for using the user ID and password is to realize confidentiality preservation and security improvement.

Each database may be created as a hierarchical database, a relational database, a network database, or a normal file format.

17 and 18 show examples of the configurations of the customer solution DB 11 and the solution model bank DB 12 according to this embodiment.

Referring to FIG. 17, the customer solution DB 11 has the assumed interest question table 111, the assumed interest image 112, the management strategy grasping table 113, the strategy design image 114, and the problem finding template 115, as described above. And a deployment plan 116 are stored.
However, these are stored for each CL, and the customer solution DB 11 provides the information for each CL only to the user who has accessed using the user ID and password assigned in advance for each CL. As a result, other CLs cannot browse information registered for CLs other than itself. However, the staff on the MC side may be configured to browse a plurality of or CL-less information for each CL as needed. Further customer
The support area explanation tool 117 as described above is registered in the solution DB 11, and this is also the user ID.
It is configured so that it can be viewed by the staff of CL or MC who accessed using the password and the password.

Further, referring to FIG. 18, the solution model bank DB 12 has the assumed interest list 121 and the hierarchical initial contact method list 122 as described above.
The benefit realization model file 123, the adaptive technology element file 124, and the technology element human resource file 125 are stored. This solution model bank DB1
The information registered in 2 is also the customer solution DB
Similar to 11, it is provided only to the user who has accessed using the user ID and password assigned in advance. In this embodiment, the solution model bank D
The information of B12 is provided through the customer solution DB12. Further, the target to be provided is usually only the user on the MC side, but may be provided to the staff on the CL side as necessary.

Supporting Tool in First Embodiment Further, in this embodiment, some tools for supporting the activities of the staff on the MC side are prepared. This is an envisioned concern question table, envisioned concern image, management strategy grasping table, strategy design image, problem finding template, support area explanation tool, envisioned concern list, hierarchy-based initial contact method list, and benefits realization model file. And an adapted technology element file and a technology element human resource file. In these, the support contents using the benefit realization model file, the adaptive technical element file, and the technical element human resource file have been described above, and therefore the description thereof is omitted here.

Since the purpose of use of each of the other tools has also been described above, a tool that supports or creates these tools will be described below. However, these are prepared as software and operate on the customer solution DB 11, for example. That is, the customer solution DB 11 according to this embodiment
Also has the function of a server.

As these tools, a tool that supports the creation of a supposed interest question questionnaire (a supposed interest question questionnaire creation support tool), a tool that creates an assumed interest image (assumed interest image creation tool), A tool for specifying the contact method for each hierarchy (a tool for specifying the initial contact method for each hierarchy), a tool for supporting the creation of a management strategy grasp table (management strategy grasp table creation support tool), and a tool for creating a strategy design image (strategy A design image creation tool) and a tool (problem finding template creation support tool) that supports creation of a problem finding template.

The envisaged concern questionnaire creation support tool is executed in the customer solution DB 11, and is operated / input by the staff on the MC side from the terminal 10 (20).

FIG. 26 shows the operation of this assumed interest question table preparation support tool.

Referring to FIG. 26, the tool firstly, the basic survey result (customer information) and the segment (which may be configured to be selected from a list) input from the terminal 10 (20) in step S10, Alternatively, the expected interest list (see FIG. 6) is referred to by using the words / phrases included therein as keywords, and the classification including or related to the keywords is specified (step S11). Furthermore,
The tool specifies items and viewpoints corresponding to the classification specified in step S10 from the assumed interest list (step S12), and displays them on the terminal 10 (20) as a list (step S13). On the other hand, the creation operator selects a desired one from the list-displayed viewpoints using a GUI such as a mouse.
Select / enter with I. However, the information thus selected is transmitted from the terminal 10 (20) to the customer solution DB 11 and input to the tool.

When the information of the selected viewpoint is input (step S14), the tool specifies the supposed interested matter question items corresponding to the selected viewpoint from the assumed interested matter list (step S15). ), Based on the classification and items corresponding to the selected viewpoint, the selected viewpoint, and the corresponding expected concern question items, an assumed concern question questionnaire as shown in FIG. 7 is created (step S16). . In addition, the created expected concern questionnaire is registered in the customer solution DB 11 in association with the target CL (step S1).
7). As a result, the creation operator can easily create and register the envisaged concern questionnaire. Further, the created expected interest question questionnaire may be printed out on paper or the like.

Next, FIG. 27 shows the operation of the supposed interest image creating tool.

With reference to FIG. 27, the tool automatically creates an assumed interest question questionnaire when the assumed interest question questionnaire creation tool is created and registered in the customer solution DB 11 (step S20). An image of interest (see FIG. 9) is created (step S21), and this is made to correspond to the target CL and customer solution D
Register in B11 (step S22). However, as shown in FIG. 9, the creation is performed such that the classification is located near the center of the image,
Correspondingly, the middle concept and the subordinate concept are positioned in order toward the edge of the image. This allows you to create an assumed interest image without bothering the operator.
It becomes possible to register. The created supposed interest image may be printed out on paper or the like.

Next, FIG. 28 shows the operation of the hierarchy-level initial contact method specifying tool.

In the tool, before the staff on the MC side makes contact with the CL side, for example, the position of the target staff on the CL side (corresponding to the position in FIG. 8) and how to make contact (corresponding to the method in FIG. 8). ) Is known or determined.

Referring to FIG. 28, the tool first refers to the hierarchy-based initial contact method list (see FIG. 8) based on the position and the method input from the terminal 10 (20) in step S30, and the method and The contact method corresponding to the combination of positions is specified (step S31). Further, the specified contact methods are displayed in a list on the terminal 10 (20) (step S32).
Therefore, the staff on the MC side can act based on the listed contact method. Further, the specified contact method may be printed out on paper or the like.

Next, the operation of the management strategy grasping table preparation support tool is shown in FIG.

In the present embodiment, the management strategy grasping table prepares 6 kinds of items (22 kinds of small items) as described above. Therefore, the tool according to the present embodiment inputs the management problem and the reform needs for each item.

Referring to FIG. 29, the tool first displays a management strategy grasping table as shown in FIG. 10 on the terminal 10 (20) (step S40). On the other hand, the creation operator inputs the management task and reform needs for each item from the terminal 10 (20) (step S41). At this time, in order to configure the management issues and reform needs to be unified so that the nuances unique to the user are not included, a list of items listed as management issues and reform needs (see below) Management problem / reform needs list) may be registered in advance in the solution model bank DB 12 or the like, and desired items may be selected and input from the registered items. That is, in this embodiment, when the tool is activated, the customer solution DB 11
A list of management issues / reform needs is acquired from the solution model bank DB 12, and this is also displayed on the terminal 10 (20). Further, the displayed management problem / reform needs list is configured such that, when any item is selected, the selected item is input to the designated portion of the management strategy grasping table.

When the management strategy grasping table is created in this way, the tool CLs the created management strategy grasping table as a target.
Is registered in the customer solution DB 11 (step S42). Thus, the creation operator can easily create and register the management strategy grasping table.
The created management strategy grasping table may be printed out on paper or the like.

Next, the operation of the strategy design image creation tool is shown in FIG.

Referring to FIG. 30, when the management strategy grasping table is created by the management strategy grasping table preparation support tool and this is registered in the customer solution DB 11 (step S50), it is first prepared as described above. Words and phrases that are keywords are extracted for each item from the management issues / reform needs entered in the management strategy grasping table (step S5).
1).

Next, the tool specifies the achievement target corresponding to each item (step S52), and further specifies the schematic system block diagram for realizing this (step S52).
53). However, the correspondence between the items and the achievement goals, and the correspondence between the achievement goals and the schematic system block diagram (hereinafter, referred to as the achievement goal correspondence table) are set in advance in the solution model bank DB1.
It is registered in 2 and shall be specified based on this. That is, when the keyword is specified in step S51, the tool inputs the keyword into the achievement target correspondence table of the solution model bank DB 12, and specifies the corresponding achievement target and schematic system block diagram.

When the schematic system block diagram is specified in this way, the tool associates each block in the specified schematic system block diagram (step S54), and creates a strategic design image using the associated block (step S55). ). The created strategy design image is registered in the customer solution DB 11 in association with the target CL (step S17).
As a result, it is possible to create and register the assumed interest image without bothering the operator. Also,
The created strategy design image may be printed out on paper or the like.

Incidentally, when a new comment is registered from the CL side in the management strategy grasping table, the customer solution D
It is preferable that the B11 detects this and sends an e-mail with a predetermined content to the staff on the MC side (human resources organized in a team). Further, when the staff updates the management strategy grasping table, the strategy design image creation tool automatically detects this and creates a new strategy design image and updates it.

Next, the problem finding template creation support tool will be described.

The tool is for displaying the task excavation template as shown in FIG. 12 to the creation operator and inputting the evaluation for each item. As described above, the input evaluation should be easy to understand, such as "○", "x", "△".

When inputting, the task finding template shown in FIG. 12 is displayed on the terminal 10 (20) and the evaluation for each item is input. Furthermore, the input and created problem finding template is registered in the customer solution DB 11 in association with the target CL. With this, the creation operator can easily create and register the problem finding template. Further, the created problem finding template may be printed out on paper or the like.

By providing the tools as described above, in this embodiment, the load on the MC side is reduced and the CL
It is possible to give information that is easy for the side to understand.

The structure of the customer solution DB 11 in which the above-mentioned tools are stored, and the solution model bank DB 12 and the terminal 10 connected to the customer solution DB 11.
FIG. 31 shows a configuration example with (20).

[Second Embodiment] Another example of use of the task excavation template shown in the first embodiment will be described below as a second embodiment.

In the first embodiment, the problem finding template is used in the solution analysis in step S301. On the other hand, in this embodiment, the problem excavation template is used in the initial stage of contact with the CL side.

In other words, the MC side provides the CL side with the problem finding template at the time of initial contact with the CL side, and asks the CL side to input the current evaluation. This may be provided as electronic data or may be provided by printing out on a predetermined paper.

As a result, when the problem currently faced by the CL side becomes clear, the MC side carries out step S in the first embodiment.
The processing after 302 is executed. That is, according to the present embodiment, by using the problem excavation template at the time of initial contact, the steps of S100 and S200 in the first embodiment can be omitted.

As a result, in this embodiment, more quickly,
Precise solution (customer benefit realization model)
Can be provided to the CL side.

[Third Embodiment] Furthermore, the problem finding template can also be used as an input of the evaluation of the solution introduced from the MC side.

That is, in order to enhance after-sales follow-up, the MC side asks the CL side to submit a problem finding template filled in by the CL side at any time after introducing the solution, and based on this, the problem of the current solution Identify, improve and maintain.

To create a problem finding template, the CL creation operator accesses the customer solution DB 11 from the terminal 20 using the user ID and password, and the customer solution DB 11 is created.
Problem finding template creation support tool 1106
To use. The created problem finding template is associated with the corresponding CL and customer solution D is created.
It is registered in B11 (see FIG. 17). This makes it possible to easily register the task excavation template from the CL side to the MC side.

When the problem finding template is thus registered, the customer solution DB 11 stores
This will be notified to the personnel who are organized into a team by e-mail, etc., and instructions will be given to improve the solution so as to solve the problems found. As a result, the problems of the solution introduced at any time or regularly are solved.

As described above, in this embodiment, there is an effect that the solution introduced on the CL side is improved to a higher quality one, and the customer satisfaction can be continuously enhanced.

[Other Examples] The above-described examples are merely examples of the preferred embodiments of the present invention, and the present invention may be variously modified and implemented without departing from the gist thereof. Is possible.

[0163]

As described above, according to the first aspect of the invention, it is possible to uniformly provide a high-quality solution suitable for each client.

That is, according to the present invention, the customer's request is accurately grasped based on the temporary management problem and the reform needs, and the customer side is understood by using the outline of the solution created from the more accurately grasped request. It is possible to provide high-quality solutions that meet the needs of customers.

Further, according to the second aspect of the invention, it is possible to design a solution by qualified personnel, and it is possible to provide a higher quality solution.

Further, according to the invention described in claim 3, it is possible to easily specify the members for constructing the solution, a more detailed design drawing is created, and the process of ordering the members is quick. Therefore, it is possible to provide a solution in a shorter period of time.

Further, according to the invention described in claim 4, it is possible to meet management problems and reform needs that have arisen from time to time, and it is possible to provide a solution of higher quality and high customer satisfaction.

Further, according to the invention described in claim 5, it is possible to meet management issues and reform needs that have arisen from time to time, and it is possible to provide a solution of higher quality and high customer satisfaction.

According to the invention described in claim 6, it is possible to support the uniform provision of a high quality solution suitable for each client.

That is, according to the present invention, the customer's request is accurately grasped based on the temporary management problem and the reform needs, and the customer side is understood by using the outline of the solution prepared from the more accurately grasped request. As a result, it is possible to support the provision of high-quality solutions that reliably meet the needs of customers.

According to the invention described in claim 7, it is possible to support the uniform provision of high-quality solutions suitable for individual clients.

That is, according to the present invention, since it is possible to accurately grasp the customer's request based on the temporary management problem and the reform needs, it is possible to surely support the provision of a high-quality solution that meets the customer's needs. It becomes possible to do.

According to the invention described in claim 8, it is possible to support the uniform provision of a high-quality solution suitable for each client.

That is, according to the present invention, since the customer side can be deepened by using the outline of the created solution,
It will be possible to reliably support the provision of high-quality solutions that meet the needs of customers.

Further, according to the invention described in claim 9, it is possible to design a solution by qualified personnel, and it is possible to support the provision of a higher quality solution.

Furthermore, according to the invention described in claim 10, since it is possible to design a solution based on the outline of the solution that is accurately understood, it is possible to reliably provide a high-quality solution that meets the needs of customers. It becomes possible to support the provision.

Further, according to the invention described in claim 11, it is possible to easily identify the members for constructing the solution, and it is possible to support the creation of more detailed design drawings.
In addition, since the process of ordering parts can be performed quickly, it is possible to support providing a solution in a shorter period of time.

Further, according to the twelfth aspect of the invention, it is possible to support the provision of a solution of higher quality and a high degree of customer satisfaction, which meets management issues and reform needs that arise from time to time.

Further, according to the invention as set forth in claim 13, it is possible to support the provision of a solution of higher quality and a high degree of customer satisfaction, which responds to management problems and reform needs that arise from time to time.

According to the fourteenth aspect of the invention, it is possible to support the uniform provision of a high quality solution suitable for each client.

That is, according to the present invention, in contact with the CL side, it is possible to assist in understanding the provisional management issues and reform needs, as well as the outline of the created solution and the blueprint of the solution, and the reaction of the customer. It is possible to accurately support the provision of high-quality solutions that meet customer needs.

According to the fifteenth aspect of the invention, it is possible to support the uniform provision of a high quality solution suitable for each client.

That is, according to the present invention, it is possible to provide a program capable of accurately grasping a customer's request based on a temporary management problem and a reform need, and therefore a high-quality solution that surely meets the customer's need. It becomes possible to support the provision of.

According to the sixteenth aspect of the present invention, it is possible to support the uniform provision of a high-quality solution suitable for each client.

That is, according to the present invention, it is possible to provide a program that allows the customer side to deepen the understanding by using the outline of the created solution. Therefore, it is possible to reliably support the provision of a high quality solution that meets the needs of the customer. Is possible.

Further, according to the invention as set forth in claim 17, since it is possible to provide a program for identifying a person qualified for designing a solution, it is possible to support the provision of a higher quality solution.

[0187] Furthermore, according to the invention described in claim 18, since it is possible to provide a program capable of designing a solution based on an outline of the solution that is accurately understood, it is possible to reliably provide a program that meets the needs of customers. It becomes possible to support the provision of quality solutions.

Furthermore, according to the nineteenth aspect of the present invention, since a program for easily specifying the members for constructing the solution can be provided, it is possible to support the creation of a more detailed design drawing, and to order the members. Since it is possible to provide a program that can perform processing quickly, it becomes possible to support providing a solution in a shorter period of time.

Further, according to the invention as set forth in claim 20, since it is possible to provide a program capable of responding to management problems and reform needs that have arisen from time to time, it is possible to support the provision of solutions of higher quality and high customer satisfaction. It becomes possible to do.

Further, according to the invention of claim 21, since it is possible to provide a program capable of responding to management problems and reform needs that have arisen from time to time, it is possible to support the provision of solutions of higher quality and high customer satisfaction. It becomes possible to do.

According to the twenty-second aspect of the present invention, it is possible to record and provide the above-mentioned programs on a recording medium.

[Brief description of drawings]

FIG. 1 is a flowchart showing an outline of an operation in a first embodiment of the present invention.

FIG. 2 is a flowchart showing a detailed flow of step S100 in FIG.

FIG. 3 is a flowchart showing a detailed flow of step S200 in FIG.

FIG. 4 is a flowchart showing a detailed flow of step S300 in FIG.

5 is a flowchart showing a detailed flow of step S400 in FIG.

FIG. 6 is a table showing a supposed interest list according to the first embodiment of the present invention.

FIG. 7 is a table showing an expected interest question questionnaire according to the first embodiment of the present invention.

FIG. 8 is a table showing a hierarchy-based initial contact method list according to the first embodiment of the present invention.

FIG. 9 is a diagram showing an assumed interest image according to the first embodiment of the present invention.

FIG. 10 is a table showing a management strategy grasping table according to the first embodiment of the present invention.

FIG. 11 is a diagram showing a strategic design image according to the first embodiment of the present invention.

FIG. 12 is a diagram showing a task excavation template according to the first embodiment of the present invention.

FIG. 13 is a table showing a data structure of a customer benefit realization model file according to the first embodiment of the present invention.

FIG. 14 is a table showing a data structure of an adaptive technology element file according to the first embodiment of the present invention.

FIG. 15 is a table showing a data structure of a technical element human resource file according to the first embodiment of the present invention.

FIG. 16 is a block diagram showing a system configuration according to the first embodiment of the present invention.

FIG. 17 is a block diagram showing a data structure of a customer solution database 11 according to the first embodiment of the present invention.

FIG. 18 is a block diagram showing a data structure of a solution model bank database 12 according to the first embodiment of the present invention.

FIG. 19 is a diagram showing a specific example of a supposed interest image according to the first embodiment of the present invention.

FIG. 20 is a diagram showing a specific example of a strategy design image according to the first embodiment of the present invention.

FIG. 21 is a diagram showing an example of a support region explanation tool according to the first embodiment of the present invention, and is a diagram schematically showing regions in which the MC side can support according to the role function of CL.

FIG. 22 is a diagram showing an example of a support region explanation tool according to the first example of the present invention, and is a diagram schematically showing regions in which the MC side can support for each concern. (supply chain management)

FIG. 23 is a diagram showing an example of a support region explanation tool according to the first example of the present invention, and is a diagram schematically showing regions in which the MC side can support for each concern. (Customer Relationship Management)

FIG. 24 is a diagram showing an example of a support region explanation tool according to the first example of the present invention, and is a diagram schematically showing regions in which the MC side can support for each concern. (Human resource management)

FIG. 25 is a diagram showing an example of a support region explanation tool according to the first example of the present invention, and is a diagram schematically showing regions in which the MC side can support for each concern. (Security measures)

FIG. 26 is a flowchart showing an operation of the supposed interest question table making support tool according to the first example of the present invention.

FIG. 27 is a flowchart showing an operation of the supposed interest image creating tool according to the first embodiment of the present invention.

FIG. 28 is a flow chart showing an operation of the hierarchical initial contact method specifying tool according to the first exemplary embodiment of the present invention.

FIG. 29 is a flowchart showing an operation of the management strategy grasping table creation support tool according to the first example of the present invention.

FIG. 30 is a flowchart showing an operation of the strategy design image creation tool according to the first example of the present invention.

FIG. 31 is a block diagram showing a configuration of a customer solution DB 11 incorporating each tool according to the first embodiment of the present invention.

[Explanation of symbols]

1 network 2 LAN 10, 20 terminals 11 Customer Solution Database 12 Solution Bank Database 111 Assumed Interest Questionnaire 112 Assumed interest image 113 Management Strategy Grasping Table 114 strategy design image 115 Excavation Template 116 Deployment plan 117 Support area explanation tool 121 Assumed interest list 122 List of Initial Contact Methods by Hierarchy 123 Benefit Realization Model File 124 Adaptive Technology Element File 125 Technical Element Human Resource File 1101 Assumed concern questionnaire support tool 1102 Assumed concern image creation tool 1103 Hierarchical initial contact method identification tool 1104 Management strategy grasp table preparation support tool 1105 Strategy design image creation tool 1106 Task excavation template 1201 Management Issues / Reform Needs List 1202 achievement target correspondence table

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Kazuo Wakahara             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Kenichi Asaka             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Hiroyuki Hori             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Hiromi Tanaka, inventor             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Yu Hosoda             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Masaki Ito             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Masatoshi Suzuki             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Mototsugu Kadoya             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Takahiro Hosokawa             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Fumie Kanesaka             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Hiroshi Makino             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Takuya Uho             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Hachime Seiichi             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Fumie Sakakibara             4-12 Kita 7-jo Nishi 4 Kita-ku, Sapporo-shi, Hokkaido             ISSEY MK Building Hokkaido Ricoh Co., Ltd. (72) Inventor Hiroshi Watanabe             7 Ricoh, 592 Kashiyo-cho, Kitami-shi, Hokkaido             Stem Development Kitami Co., Ltd. (72) Inventor Kenichi Nakamura             Hokkaido, Chuo-ku, Sapporo, Kita 4-jo Nishi 3-chome, North Sea             Road Construction Hall, 3rd floor, Ricoh Techno System             Muzu Co., Ltd. Hokkaido branch office

Claims (22)

[Claims] 1. A management consulting method using a server for designing a solution according to a customer's management problem and / or reform needs, which is based on information obtained in a basic survey. A temporary step of temporarily setting needs, a verification tool creating step of creating a verification tool for verifying the management problem and / or reform needs provisionally set in the first step, and a management problem and / or verified by the verification tool. Or a solution design step of designing an outline of a solution based on reform needs, and a solution design step of designing a solution to be actually introduced based on the outline of the solution designed in the outline creating step. The characteristic management consulting method. 2. Based on the outline of the solution designed in the outline creating step, human resources suitable for designing the solution are registered from a first database in which human resources and contact points of the human resources are registered. A qualified person identifying step for identifying, and a personnel recruiting step for recruiting personnel who design the solution by transmitting a notification of predetermined contents to the contact information of the personnel identified in the qualified person identifying step,
The management consulting method according to claim 1, further comprising: 3. A member specifying step for specifying a member necessary for constructing the solution designed in the solution designing step from a second database in which the member is registered. Alternatively, the management consulting method described in 2. 4. A request registration step for registering a management problem and / or reform needs in the server, and the request creation step created in the summary creation step based on the management problem and / or reform needs registered in the request registration step. And an outline improving step for improving the outline of the solution, wherein the solution designing step causes the solution to be designed based on the outline of the solution improved in the outline improving step. The management consulting method according to any one of 1 to 3. 5. An evaluation registration step of registering an evaluation for the introduced solution in the server, and an improvement step of improving the solution based on the evaluation registered in the evaluation registration step. The management consulting method according to any one of claims 1 to 4. 6. A management consulting support system having a server for supporting the design of a solution according to a customer's management problem and / or reform needs, and a client terminal connected to the server via a predetermined network. The server is a verification tool for creating a temporary means for temporarily setting the management problem and / or reform needs of the customer, and a verification tool for verifying the management problem and / or reform needs provisionally set by the temporary means. A creating means, an outline designing means for designing an outline of the solution based on the management issue and / or reform needs verified by the verification tool, and an outline of the solution or an outline of the solution designed by the outline designing means. A real-world solution based on a new and improved overview Solution design means for designing, wherein the client terminal has a browsing means for browsing at least one or more of the verification tool, the outline of the solution, and the solution via the predetermined network. Management consulting support system characterized by. 7. A server for supporting the design of a solution according to a customer's management problem and / or reform needs, and a temporary means for temporarily setting the customer's management problem and / or reform needs, and the hypothesis means. And a verification tool creating means for creating a verification tool for verifying the management reform and / or the reform needs that have been established, and at least the temporary management problem and / or reform needs and the verification tool. A server which transmits one of them to a client terminal via a predetermined network. 8. A server for supporting the design of a solution according to a management issue and / or reform needs of a customer, wherein the server is based on the management issue and / or reform needs of the customer.
A server having a schematic design means for designing a schematic of a solution, and transmitting the schematic of the solution created by the schematic design means to a client terminal via a predetermined network. 9. Based on the outline of the solution designed by the outline design means, a first predetermined person in which a person qualified to design the solution is registered with the person and the e-mail address of the person. From the database of E., and e-mail sending unit for sending an e-mail notifying that the solution is designed to the human resources specified by the qualified person specifying unit. The server according to claim 8, wherein the server is a server. 10. A solution design means for designing a solution to be actually introduced based on the outline of the solution designed by the outline creating means, and a design drawing of the solution designed by the solution designing means. The server according to claim 8 or 9, wherein the server transmits to a client terminal via a predetermined network. 11. A member specifying unit for specifying a member necessary for constructing the solution designed by the solution designing unit from a second predetermined database in which the member is registered. Item 1
0 described server. 12. An outline updating unit for updating the outline of the solution designed by the outline designing unit based on the management problem / reformation needs of the customer received from a client terminal via a predetermined network. The server according to any one of claims 8 to 11. 13. The solution improving means for improving the solution based on the evaluation of the solution received from a client terminal via a predetermined network, according to claim 8. Server. 14. A client terminal for connecting to the server according to claim 7 through a predetermined network, the management problem and / or reform needs of the customer, and the verification tool. A client terminal for receiving at least one or more of the outline of the solution and a design drawing of the solution from the server via the predetermined network. 15. A program for causing a computer to support the design of a solution that meets a customer's management problem and / or reform needs, the customer information input processing for inputting the customer information, and the customer information. An interest specifying process for specifying the interest of the customer corresponding to the customer information input in the input process from a first correspondence table in which the customer information and the interest are associated with each other; Interest selection process for selecting any of the identified interests, and question items for verifying the interests associated with the interests selected in the interest selection process in the first table. A program for causing the computer to execute a question item specifying process for specifying. 16. A program for causing a computer to support the design of a solution corresponding to a business problem and / or reform needs of a customer, the program being based on the business problem and / or reform needs of the customer,
A program for causing the computer to execute an outline design process for designing an outline of a solution. 17. Based on the outline of the solution designed by the outline design means, a first predetermined person in which a person qualified to design the solution is registered with the person and the email address of the person. Process for identifying a qualified person from the database of E., and an email sending process for sending an email notifying that the solution is designed to the email address corresponding to the human resource identified in the qualified person identifying process. The program according to claim 16, for causing the computer to execute: 18. The program according to claim 16, for causing the computer to execute a solution design process for designing a solution to be actually introduced based on the outline of the solution designed by the rough design process. 19. A method for causing the computer to execute a member specifying process for specifying a member necessary for constructing the solution designed in the solution designing process from a second predetermined database in which the member is registered. The program according to claim 18. 20. An outline update process for updating the outline of the solution designed in the outline design process is executed on the computer based on the management problem and / or reform needs of the customer input via a predetermined network. The program according to any one of claims 16 to 19 for causing the program. 21. The method according to claim 16, wherein the computer is caused to execute a solution improving process for improving the solution based on an evaluation of the solution input via a predetermined network. Program of. 22. A recording medium on which the program according to any one of claims 15 to 21 is recorded.