JP2003216793A - Processing condition management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a processing condition management technique capable of easily and accurately managing job processing contents in a business place or the like. <P>SOLUTION: A processing condition management device 100 records processing content data composed of the operation start time, operation end time and processing items of a processing terminal 200, prepares the duty record data of a worker from the processing content data, stores the duty record data, receives processing condition information such as the contents of the processing of the processing terminal 200, displays the processing condition information and stores the processing condition information. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a processing status management technique for work using a processing terminal in a business establishment or the like.

[0002]

2. Description of the Related Art Generally, the frequency of performing business processing using a computer at business establishments is increasing year by year.
In addition, the degree of sophistication and complexity of the business processing is also
It is increasing year by year.

For this reason, the ratio of employees who are engaged in work processing by computers in the business establishments is increasing. In addition, in the case of sophisticated or complicated business processing, the work is often processed by a plurality of operators using a plurality of computers.

With these technologies, it has become possible to perform more sophisticated and complicated business processing using a computer.

[0005]

However, even if the above-mentioned technique is used, there are the following problems.

First, when a plurality of operators perform common business processing on a plurality of computers, in order for the business manager to grasp the progress status of the work assigned to each, a question is asked to each operator or a daily report is sent. It was not efficient because it would be submitted.

Further, in the case of a process having a deadline for business, it is necessary for both the business manager and the operator to grasp the deadline and complete the work. Examples of the processing with the deadline include payment business with a fixed deadline.

However, in such a case, in order to thoroughly manage the deadline, the business manager verbally notifies each operator that the deadline is approaching. It was hard to say that it was done.

[0009] Further, the business manager must know the error caused by the program or the input contents in a plurality of computers that perform business processing, except to receive a report from each operator.

The present invention has been made in view of the above matters, and it is an object of the present invention to provide a processing status management technique that enables easy and accurate management of business processing contents.

[0011]

In order to solve the above problems, the present invention has the following means.

That is, according to the present invention, the management device records the processing content data including the operation start time and the operation end time of the processing terminal and the processing item, and creates the work record data of the worker from the processing content data. Stored work record data.

Further, according to the present invention, the management device receives the processing status information such as the processing start time, the processing end time, or the content of the processing for each processing on the processing terminal and displays the processing status information. The processing status information may be stored.

Further, according to the present invention, the management device extracts the processing deadline information from the processing status information, receives error information such as a failure or a defect from the processing terminal, and stores the processing deadline information and the error information. However, the processing terminal that performs the processing may be notified of the processing deadline information and the error information.

Further, according to the present invention, when managing the status of processing performed by a plurality of processing terminals, the management device discriminates processing content data for each processing terminal and stores work record data for each processing terminal. It may be like.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. In the present embodiment, an example is shown in which the processing status management method of the present invention is installed in a computer as a program and is used as a processing status management device that manages the processing statuses of a plurality of processing terminals in a business establishment or the like. .

In this embodiment, A in FIG.
The processing terminal 200 of B performs the payment business processing, the processing terminal 200 of B performs the billing business processing, and the processing terminal 200 of C
The description will be made assuming that product ordering / ordering work processing is carried out, and inventory management / shipping work processing is carried out at the processing terminal 200 of D.

The network of the processing status management apparatus shown in this embodiment is constituted by the following elements shown in FIG. Note that FIG. 1 is a schematic configuration diagram of a network configured by the processing status management device in the present embodiment.

First, each element of the network configured by using the processing status management apparatus is the Internet (TCP / TCP /
Data transfer network by IP, LAN (Local Area Net)
work) and other general-purpose networks. In this embodiment, the network uses a LAN. Further, in FIG. 1, the networks in the present embodiment are star-type connections, but other bus-type or hub-type connections may be used.

A processing status management device 100 is connected to the network, which receives the result of the business processing provided from the processing terminal 200 and provides data for notifying the processing terminal 200.

Further, a plurality of processing terminals 200 having a communication function connectable to the network, in which an operator uses the processing status management apparatus 100 to perform business processing, are connected to the network.

Next, each component of this network will be described. The processing status management device 100 according to the present embodiment is configured by the following elements shown in FIG. 2 is a schematic configuration diagram of the processing status management device 100.

First, the processing status management device 100 is
An arithmetic processing unit 103 that includes a U (central processing unit) 101 and a main memory (MM) 102 and that performs processing based on an application program is provided.

A storage device 104 is connected to the arithmetic processing unit 103 as a storage means via a bus 108.
A large-capacity storage medium such as a hard disk device is used as the storage device 104. The storage device 104 has an operating system (OS) necessary for the processing status management device 100 to function normally.
In addition to a normal application program, a computer-executable processing status management program created to realize the processing status management apparatus of the present invention is installed.

These programs are stored on a CD-not shown.
This processing status management device 1 is stored in a storage medium such as a ROM.
00, and is installed in the storage device 104 in an executable state through the CD-ROM drive device 109 shown in FIG.

Then, the CPU 101 loads (reads) the processing status management program in the storage device 104 into the main memory 102 as needed, and sequentially executes the program, thereby realizing the processing status management apparatus according to the present embodiment. is doing.

In the storage device 104, a report database concerning the work of the operator of each processing terminal 200 is provided. In the report database,
Connection start time to the network for each processing terminal 200,
In addition, information about the connection end time, information about the name of the process, the progress status of each process, the product name handled in each process, the name of the operator, the work completion report for each process, and the like are stored.

In addition, the storage device 104 is provided with an error information database that stores records relating to errors that have occurred in business processing in each processing terminal 200.

Further, in the storage device 104, there is provided a deadline management database for storing data relating to deadline management of business processing for which the processing deadline must be strictly adhered to.

Further, in the storage device 104, the information posted in the electronic information presentation system for posting information to be notified from the business manager who uses the processing status management device 100 to the operator who operates the processing terminal 200 is managed. An information presentation database is provided.

Further, an input means and an output means are connected to the arithmetic processing section 103 of the processing status management apparatus 100 via a bus 108. First, as an input means, an input device such as a keyboard 107 or a mouse for inputting various information is provided. Then, as output means, an output device such as the display 106 or the printer 105 is connected to the arithmetic processing unit 103 via the bus 108.

Subsequently, the processing terminal 2 in the present embodiment
The configuration of 00 will be described with reference to FIG. In addition,
FIG. 3 is a schematic configuration diagram of the processing terminal 200 in this network.

First, the processing terminal 200 has a CPU (cent
ral processing unit) 201 and main memory (MM) 2
And an arithmetic processing unit 203 configured to perform processing based on an application program.

A storage device 204 is connected to the arithmetic processing unit 203 as a storage means via a bus 208.
Note that the storage device 204 uses a storage medium such as a hard disk device. Then, the storage device 20
In addition to the operating system (OS) required for the processing terminal 200 to function normally and a normal application program, information can be provided to the processing status management device 100 by the processing status management method of the present invention. A computer-executable processing status report program created to realize the processing terminal 200 is installed.

The processing status reporting program determines the processing status management device 10 based on the business processing content of each processing terminal 200.
It has a function to find and send only the items to be reported to 0. Further, the processing status report program also has a function of browser (browsing) software for browsing the electronic information presentation of the processing status management device 100.

These programs are not shown on the CD-
The CD-ROM drive device 20 shown in FIG. 3 stored in a storage medium such as a ROM and provided to the processing terminal 200 is shown.
9 is installed in the storage device 204 in an executable state.

Then, the CPU 201 loads (reads) the processing status management program in the storage device 204 into the main memory 202 as needed, and sequentially executes the program, thereby implementing the processing status management method of this embodiment. A possible processing terminal 200 is realized.

A database for temporarily storing each data transferred from the processing terminal 200 to the processing status management device 100 is provided in the storage device 204. Specifically, all the records related to the business processing actually performed by the operator are stored. In addition, the history of defects of the processing terminal 200 that occurred during business processing is recorded,
An error information database is provided.

Further, the arithmetic processing section 20 of the processing terminal 200
An input unit and an output unit are connected to 3 via a bus 208. First, an input device represented by a pointing device such as a keyboard 207 or a mouse for inputting various information is provided as an input unit. Then, an output device such as the display 205 and the printer 206 is connected to the arithmetic processing unit 203 via the bus 208 as an output unit.

Further, the arithmetic processing unit 20 of the processing terminal 200
A modem 2 for connecting to the network via the bus 208 and transmitting information to the processing status management device 100.
10 are provided.

Next, the functions realized by the processing status management device 100 and the processing terminal 200 in this embodiment will be described with reference to FIG.

First, the processing status management device 100 realizes a function of storing the business process report data received from each processing terminal 200 in a database and a function of displaying the report data. Furthermore, the processing status management device 1
00 is the processing terminal 200 that processes the information in the information presentation database.
It also realizes the function of editing and displaying in a form that can be viewed with. Further, the processing status management device 100 includes a processing terminal 200.
It also realizes the function of posting deadline management information for each electronic information presentation. Further, the processing status management device 100 has a function of posting error information generated in the processing terminal 200 in electronic information presentation.

Next, the functions realized by the processing terminal 200 will be described.

The processing terminal 200 analyzes the information on the executed business processing, extracts only the information to be reported to the processing status management apparatus 100, and further extracts data of various kinds of business processing application software from the processing status management apparatus 100. It has the function of converting to data that can be received at. Further, the processing terminal 200 also realizes a function of creating a business process report based on the converted business process information and transmitting the business process report to the processing status management device 100. The processing terminal 200 also has a function of recording the date and time, the type, the situation, and the like of the error that has occurred in the processing terminal 200. Further, the processing terminal 200 has a function of filling in and browsing the electronic information presentation provided in the processing status management device 100.

Next, the procedure for creating and reporting a business process report in this embodiment will be described using the flowchart shown in FIG.

First, the processing terminal 200 is activated by an operator's operation (step 101 in FIG. 5, hereinafter omitted as S101). Further, the processing status management device 100 constantly monitors that the processing terminal 200 is connected via the network (S102).

When the processing status management device 100 detects that the processing terminal 200 is connected via the network, the processing status management device 100 records that the operator has attended the work schedule data of the operator in charge of the processing terminal 200 (S).
103). Then, the attendance status of each operator is displayed in the attendance record table 1 shown in FIG. The work status record table 1 is generated by the processing status management device 100 for each operator. In addition, in the work status record table 1 described above, a work start time 1a, a work end time 1b, a regular work time 1c, a non-scheduled work time 1d such as early work or overtime work, or a holiday work 1e, and a late night work time 1e Items such as the work content 1f, the terminal name used 1g, the check box 1i for the business manager, the type of vacation 1j, the reason for vacation 1k, and the check box 1l for the business manager are provided. Note that these items can be arbitrarily set by each business establishment.

By using the work status record table 1 shown in FIG. 6, the work manager can easily and accurately know the work status of each operator, and the work efficiency can be improved.

The processing status management device 100 checks whether or not the processing terminal 200 connected through the network has started the business processing (S104). At the start of the business processing, the processing terminal 200 notifies the processing status management device 100 of the processing start, and the processing status management device 10 that has received the notification
0 records the processing start time in the business processing report database.

The processing terminal 200 records the contents of the processing during the execution of the business processing (S105). The recording method may be based on the file format of each application software for business processing. Specifically, it is like the payment task processing screen 2 shown in FIG. 7, but is not limited to the format shown in FIG.

The recording processing of the processing content of step 105 is continued until the processing is completed (S106).

After the processing is completed, the processing terminal 200
Then, an analysis process is performed to extract only the items that need to be reported to the processing status management device 100 from the record of the processing content (S107). As shown in FIG. 7, each processing terminal 20
The process name, the process deadline, the progress status, etc. required by the business manager are extracted from the business process items processed by different application software for each 0.

Then, the processing terminal 200 performs a process of converting the record of the extracted item of the business process into a common file format that can be read by the process status management device 100, and further edits the completed report data of the process. Create (S10
8). The file format used when converting to the common file format is CSV (Comma Separa
ted Value format) A method to unify them into a file etc. is possible.

The created report data of each processing terminal 200 is sent to the processing status management device 1 via the network.
00 (S109). The report data is edited as a processing status management file by the processing status management device 100 and displayed on the display device such as the display 106 of the processing status management device 100 as the processing status display screen 3 as shown in FIG.

On the processing status display screen 3, the processing date 3
a, processing start time 3b, processing end time 3c, processing name 3d, processing deadline 3e, progress status 3f, processing terminal 200 name 3g, operator name 3h, product name 3i, transaction partner 3j, etc. It is provided. In addition, these items can be set arbitrarily by each business establishment,
The processing status management device 100 is also provided with a function of displaying the processing status of each processing terminal 200 and displaying the processing status of each processing deadline.

By using the processing status display screen 3 as described above, the processing status can be easily and accurately known for each item or each processing, and the work manager's burden is reduced.

After receiving the report data, the processing status management device 100 checks whether or not the connection from the processing terminal 200 has ended (S110), and the processing terminal 2 concerned.
If the connection from 00 continues, step 1
Returning to 04, processing start check is performed. Processing terminal 20
When 0 starts the business processing again, the processing status management device 100 repeats the processing from step 104 to step 110 in the present embodiment.

The processing terminal 200 is the processing status management device 100.
When the connection to the processing status management device 100 is released,
Records the disconnection time at the work end time 1b in the work status record table 1 and stores it in the database (S11).
1).

Next, the electronic information presenting function when information is provided from the processing status management device 100 to the processing terminal 200 in the present embodiment will be described with reference to the flowchart shown in FIG.

First, the processing status management device 100 determines whether or not the database in the storage device 104 needs to notify the business process deadline such as the unprocessed or mid-process business process which is approaching the process deadline. Is performed (step 201 in FIG. 9, hereinafter omitted as S201).

If it is determined in step 201 that the business processing deadline is to be notified, the processing status management device 100 generates deadline notification screen data (S202).

The processing status management device 100 performs a process of determining whether or not there is information regarding an error that has occurred in the processing terminal 200 in the database (S203).

If the error information is an error that needs to be notified to other processing terminals 200, the processing status management device 100 generates error countermeasure notification screen data (S204).

Further, the processing status management device 100 judges whether or not there is a matter to be notified to the operator of the processing terminal 200 other than the deadline notification and the error countermeasure notification (S205), and If there is, contact item notification screen data is generated (S206). The contact item notification screen data can display not only the item retrieved by the processing status management apparatus 100 but also the contact item entered by the business manager.

After the deadline notification screen data, the error countermeasure notification screen data, and the contact item notification screen data are generated, the processing status management device 100 can browse them in the processing terminal 200, as shown in FIG. It is generated as the electronic information presentation screen 4 (S207).

The electronic information presentation screen 4 includes a deadline notification screen 4a, an error countermeasure notification screen 4b, and a contact item notification screen 4
c is provided. Then, the processing status management device 100
Publishes the electronic information presentation screen 4 via the network (S208). The operator can browse the electronic information presentation screen 4 from the processing terminal 200.

The processing status management method of the present invention is not limited to the above-mentioned illustrated examples, and it is needless to say that various modifications can be made without departing from the gist of the present invention.

[0068]

As described above, according to the processing status management method of the present invention, the business manager can easily and accurately know the working status of each operator, thereby improving the efficiency of business. Also, by easily and accurately knowing the processing status for each item or processing, the burden on the business manager can be reduced.
That is, the excellent effect can be achieved.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram of a network configured by using a processing status management device according to an embodiment of the present invention.

FIG. 2 is a schematic configuration diagram of a processing status management device according to the present embodiment.

FIG. 3 is a schematic configuration diagram of a processing terminal according to the present embodiment.

FIG. 4 is a diagram illustrating functions implemented by a processing status management device and a processing terminal according to the present embodiment.

FIG. 5 is a flowchart of a procedure for creating and reporting a business process report according to the present embodiment.

FIG. 6 is a diagram showing a work status record table in the present embodiment.

FIG. 7 is a diagram showing a payment business processing screen in the present embodiment.

FIG. 8 is a diagram showing a processing status display screen in the present embodiment.

FIG. 9 is a flowchart of an electronic information presenting function when information is provided from a processing status management device to a processing terminal according to the present embodiment.

FIG. 10 is a diagram showing an electronic information presentation screen in the present embodiment.

[Explanation of symbols]

1 work situation record table 1a Work start time 1b Work end time 1c Working hours 1d working hours 1e Midnight work hours 1f Work content 1g Terminal name 1i check box 1j types 1k reason 1l check box 2 Business processing screen 3 Processing status display screen 3a Processing date 3b Processing start time 3c Processing end time 3d name 3e Processing deadline 3f Progress 3g name 3h Name 3i product name 3j Other party 4 Electronic information presentation screen 4a Deadline notification screen 4b Error countermeasure notification screen 4c Message notification screen 100 processing status management device 101 CPU 102 main memory 103 arithmetic processing unit 104 storage device 105 printer 106 display 107 keyboard 108 bus 109 CD-ROM drive device 110 modem 200 processing terminals 201 CPU 202 main memory 203 arithmetic processing unit 204 storage device 205 display 206 printer 207 keyboard 208 bus 209 Drive device 210 modem

Claims (10)

[Claims] 1. A method for managing the status of processing performed by a processing terminal by a management device, wherein the management device records processing content data including an operation start time, an operation end time, and a processing item of the processing terminal. A processing status management method for executing a step, a step of creating work record data of an operator from the processing content data, and a step of storing the work record data. 2. A management apparatus, for each processing on a processing terminal, receiving processing status information such as processing start time and processing end time, or processing content, and displaying the processing status information; The processing status management method according to claim 1, further comprising a step of storing processing status information. 3. The management device extracts processing deadline information from the processing status information, accepts error information such as a failure or defect from a processing terminal, and stores the processing deadline information and error information. 3. The processing status management method according to claim 1, further comprising: a step of performing the processing, and a step of notifying processing deadline information and error information to a processing terminal that performs the processing. 4. When managing the status of processing performed by a plurality of processing terminals, a management device determines the processing content data for each processing terminal, and the step of storing work record data for each processing terminal. The processing status management method according to claim 3, wherein the processing status management method is executed. 5. A program for causing a management device to manage the status of processing performed by a processing terminal, wherein the management device records processing content data including an operation start time, an operation end time, and a processing item of the processing terminal. A computer-executable processing status management program for executing steps, creating work record data of an operator from the process content data, and storing the work record data. 6. A management apparatus, for each processing on a processing terminal, a step of receiving processing status information such as a processing start time, a processing end time, or the content of processing, a step of displaying the processing status information, Executing the step of storing the processing status information,
The processing status management program according to claim 5. 7. A management apparatus stores processing deadline information from the processing status information, receiving error information such as a failure or defect from a processing terminal, and storing the processing deadline information and error information. 7. The processing status management program according to claim 5, which causes the processing terminal and the processing terminal that performs the processing to perform processing deadline information and error information notification step. 8. The management apparatus, when managing the status of processing performed by a plurality of processing terminals, a step of determining processing content data for each processing terminal, and a step of storing work record data for each processing terminal. The processing status management program according to claim 7, which executes the program. 9. A management apparatus for managing the status of processing performed by a processing terminal, wherein the management apparatus records processing content data including an operation start time and an operation end time of the processing terminal, and a processing item, A processing status management device comprising: means for creating work record data of an operator from the processing content data; and means for storing the work record data. 10. When managing the status of processing performed by a plurality of processing terminals, the management device comprises means for determining processing content data for each processing terminal, and means for storing work record data for each processing terminal. The processing status management device according to claim 9, comprising: