JP2003198595A - Call system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a call system in which high-quality services can be provided to a client by reporting the number of waiting persons or a waiting time to the client under the wait of a call so that a talk with a store can not be clearly heard by other clients when clients successively apply calls. <P>SOLUTION: When there is access of a communication terminal 2, a desired service and the store are designated by a service server and when there is the designation, the communication terminal 2 sends information on the designated service and store to a manager server 1 together with information on that communication terminal 2. The manager server 1 receiving this information permits the access after the authentication based on client information stored beforehand and forms a channel with the side of the designated store after channel forming instruction operation by a communication terminal 3. Thus, the manager server 1 manages the access condition of the communication terminal 3, sends a prescribed waiting picture and reports the access condition of the communication terminal 2 to that store. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a management server that stores customer information and store information, a customer-side communication terminal device, a store-side communication terminal device, and a customer-side and store-side communication terminal device. The present invention relates to a call system in which a service server that provides a predetermined call service for access is connected to a communication network.

[0002]

2. Description of the Related Art Conventionally, in a so-called telephone conference system,
Along with a call, first, the other party is called, and at the same time when the other party answers the call, the call is started with an image.

In addition, in the videophone system utilizing the Internet, a call can be made with video only when the other party is called after being connected to the Internet and the other party is also connected to the Internet.

[0004]

However, in such a videophone system, so-called chat is required, especially in the case where customers successively apply for calls to stores, such as a customer-to-net store. Like,
There was a problem that calls to the store were cut off for other customers. Moreover, a conversation was started at the same time as the connection, and technically it was not possible to charge under a specific condition.

Further, in order to solve such a problem, one of a plurality of call requesters is designated on the store side, and first, a waiting state in which the call requester waits is made, so that one person can make one call. It is possible to make a call and to charge under specific conditions. Further, there is a system in which the call is not cut off to other customers, but there is no system in which the customer waiting for the call is timely notified of the waiting time.

Further, if the customer cuts off the access to the other party, there is a problem that the customer will be out of the waiting order and will be rearranged when he / she accesses again.

Further, in any of the systems, the identification information such as its own mail address is disclosed not only to the other party of the call but also to the other party, which is a security problem.

The present invention is proposed to solve the above problems.

[0009]

In order to achieve the above object, in the call system according to claim 1 of the present invention, a management server storing customer information and store information, a communication terminal device on the customer side, A call system in which a communication terminal device on a store side and a service server that provides a predetermined call service for access to the communication terminal devices on the customer side and the store side are connected to a communication network. When there is access from the communication terminal device on the side, the communication terminal device is caused to specify the desired service and store, and when there is such a specification, the communication terminal device causes the management server to specify the specified service and store. Information about the store,
The information is sent to the management server together with the information of the communication terminal device, and the management server which receives the information permits the access after authentication based on the customer information stored in advance, and instructs the communication channel device of the store side to form a communication path. After operation, it is configured to form a communication path with the specified store side, the management server manages the access status of the communication terminal device for each store, and the communication path formation instruction of the communication terminal device at the store side Before the call path with the customer is formed by the operation, a predetermined waiting screen is sent to notify the access status or the waiting status of the communication terminal to the store.

Here, all the management server, the customer side, the store side, and the service server are connected in a chat manner, and after confirming the charging conditions, the server displaying the address is disconnected, and the substitute address is displayed. No. By leaving only the connection in, the privacy can be maintained, and as a result, only the provider and the customer can be connected, and the server does not burden the server because the email address is not known to others.

According to another aspect of the call system of the present invention, the management server designates one or more of the accessed communication terminals by a call path formation instruction operation in the communication terminal on the store side, and designates the designated communication terminal. It is configured to form a communication path with.

[0012] In the call system according to the third aspect of the present invention, the management server, during a call between the communication terminal device on the customer side and the communication terminal device on the store side, makes a call by video and voice between the respective communication terminal devices. It is configured to let

In the call system according to the fourth aspect, each of the customer-side communication terminal device and the store-side communication terminal device is
A camera, a microphone, and a speaker are connected, and the video captured by each camera is sent as a video to the management server, the audio input by each microphone is sent to the management server, and the audio from the management server is sent to the speaker. It is configured to output more.

In the call system according to claim 5, a camera, a microphone, and a speaker are connected to at least one of the communication terminal unit on the customer side and the communication terminal unit on the store side, and an image is taken by each camera. The video is sent as a moving image to the other communication terminal device, and the sound input by each microphone is sent to the other communication terminal device and output from the speaker.

According to another aspect of the call system of the present invention, each store is provided with a store management server that manages access to the management server of the communication terminal of the store, and access of the communication terminal of the store is provided. The situation is notified to a predetermined communication address.

In the call system according to the seventh aspect, the store management server manages access to the management server of the customer's communication terminal, and the customer's communication terminal accesses the management server. Sometimes, the access status of the communication terminal of the store is notified to the mail address of the communication terminal of the customer side, while when the communication terminal of the customer side is not accessing the management server, the communication terminal of the store side The access status is notified to the customer's phone.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a diagram showing an example of a main configuration of a call system of the present invention.

This system connects a management server 1, a communication terminal 2 on the customer side, a communication terminal 3 on the store side, a service server 4, and a store management server 5 to a communication network N such as the Internet. Then configured.

The management server 1 stores information on each of the customer side and the store side, and each of the customer information and the store information includes a user ID, a password, a call history, and the like.

Communication terminal devices 2 on the customer side and the store side, respectively
3 includes a camera C and a headset H in which a speaker and a microphone are set, and camera images and voices can be transmitted and received through the communication network N.

Dedicated software for transmitting and receiving camera video and audio through the communication network N, and dedicated software for accessing the management server 1 by the processing described later (here, Net Meeting of Microsoft Corporation). The dedicated software (here, a browser) for accessing the service server 1 by the processing described later is installed.

The service server 4 is configured to provide a predetermined call service to the access of the communication terminals 2 and 3 on the customer side and the store side, and the communication address of the management server 1 and the profile of the store side. Stores sales information.

The store management server 5 manages, for each store, access to the management server 1 of the communication terminal 3 on the side of the store. The access status is notified to a predetermined communication address.

In such a configuration, the service server 4 is accessed by a predetermined operation on the browsers of the communication terminals 2 and 3 on the customer side and the store side. then,
The service server 4 causes the communication terminal device 2 to display a predetermined service introduction screen and specify a desired service and store.

When these designations are completed in the communication terminal device 2, the service server 4 sends the address of the management server 1 to the communication terminal device 2 and gives an access command to the management server 1. Then, the communication terminal device 2 receives the management server
To the management server 1 together with the information (user ID, password, etc.) of the communication terminal device regarding the specified service and store.

Upon receipt of this, the management server 1 authorizes the access after authentication based on the customer information stored in advance, and after the call path formation instruction operation of the specified communication terminal device 3 on the store side, the designation is performed. Form a communication path with the opened store side.
After that, a video and audio call can be made between the two communication terminals 2 and 3.

Here, the management server 1 manages the access status of the communication terminal device 2 for each store, and forms a communication path with the store side by a call path formation instruction operation of the communication terminal device 3 on the store side. Before, a predetermined waiting screen is sent to notify the access status of the communication terminal 2 to the store.

That is, the management server 1 is the communication terminal 3
Before the call path is formed by the call path forming instruction operation, the customer is put in a waiting state, so the waiting screen as shown in Fig. 2 is sent out to wait for more people and wait for a few minutes. Etc. The waiting time can be calculated based on the past access status of each store.

The store management server 5 manages, for each store, access to the management server 1 of the communication terminal 3 on the store side, and stores this as data at any time. Based on the data, the fact that the communication terminal 3 has accessed the management server 1 and the access notice that the communication terminal 3 will be accessed soon are notified to a predetermined communication address.

FIG. 3 shows an example of the access notice screen. This screen is transmitted to the customer's communication terminal device 2 or mobile phone, and the communication terminal device 3 on the store side accesses or tries to access the management server 1. You can easily check that.

By using such a system, it becomes possible to make a call, connect and charge at a general site between anonymous parties, which has not been possible conventionally. In other words, you can enjoy the call because there is a person you are calling, but unlike the telephone, the address is not disclosed on the Internet, and disclosure with security is required.

Further, since it is possible to charge, it becomes a system in which a consultant or a special technician, who has been difficult to raise operating income on the Internet unlike the chat etc., can easily collect the revenue as a call charge, which has a social effect. large.

[0033]

As can be understood from the above description, in the call system according to claim 1 of the present invention, the management server manages the access status of the communication terminal for each store, and Before the call path formation instruction operation of the communication terminal device is performed to form a call path with the customer side, a predetermined waiting screen is sent out and the access status of the communication terminal device to the store is notified, so that the customer successively When you apply for a call to a customer, the number of people who are waiting for the call without waiting It can notify the waiting time and provide customers with extremely high quality service.

In the call system according to the second aspect, the management server designates one or more of the accessed communication terminals by a call path formation instruction operation in the communication terminal on the store side, and designates the designated communication terminal. Since it is configured to form a communication path with, it is possible to have a one-to-one business talk or a one-to-many business talk as needed.

In the call system according to the third aspect of the present invention, the management server uses the video and audio communication between the communication terminals at the customer side and the communication terminal at the store side during the call. This enables face-to-face calling and provides high quality service.

In the call system according to the fourth aspect, each of the customer-side communication terminal device and the store-side communication terminal device is
A camera, a microphone, and a speaker are connected, and the video captured by each camera is sent as a video to the management server, the audio input by each microphone is sent to the management server, and the audio from the management server is sent to the speaker. Since more information is output, the service using the management server according to claim 3 can be provided.

In the call system according to claim 5, each store is provided with a store management server that manages access to the management server of the communication terminal device of the store, and access of the communication terminal device of the store is provided. Since the situation is notified to a predetermined communication address, it is possible to notify the customer's communication terminal or mobile phone that the communication terminal at the store is accessing or trying to access the management server. Therefore, the customer can easily confirm that fact.

In particular, since the customer uses the store, even if he / she is doing other work while waiting for the formation of a communication path with the communication terminal device of the store, he / she sees the notification from the mobile phone or the like and makes a call. It is convenient because you can wait for the formation of the road.

In the call system according to the sixth aspect of the present invention, the store management server indicates the access status of the store-side communication terminal device when the customer-side communication terminal device is accessing the management server. While the customer's communication terminal is not accessing the management server, the customer's telephone is notified of the access status of the store's communication terminal, so the customer can open the store. It is convenient because you can easily check the situation.

[Brief description of drawings]

FIG. 1 is a diagram showing an example of a main configuration of a call system of the present invention.

FIG. 2 is a diagram showing an example of a waiting notification screen.

FIG. 3 is a diagram showing an example of a screen for notifying the access status of a communication terminal device on the store side to a predetermined communication address.

[Explanation of symbols]

1 ... Management server 2 ... Communication terminal (customer side) 3 ... Communication terminal (store side) 4 ... Service server 5 ... Store management server C ... camera H ... headset N: Communication network

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ identification code FI theme code (reference) H04N 7/14 H04N 7/14 (71) Applicant 502000344 Hiroaki Kobayashi 3-30-11 Nishiikebukuro, Toshima-ku, Tokyo No. Taikyo Flat Building No. 508 (72) Inventor Daisuke Kawai 4-1-11, Hiroo Shibuya-ku, Tokyo H-902 (72) Inventor Hiroki Ishikawa 1-2-7-602 F-term, Ikejiri, Setagaya-ku, Tokyo ( Reference) 5C064 AA01 AB04 AC04 AC06 AC12 AC16 AD06 AD14 AD16 5K015 AA10 AB01 AB02 AE01 AF06 FA04 5K024 BB07 CC02 CC09 DD01 DD04 FF03 GG01 GG08 5K030 GA16 HB08 JT04 LB02

Claims (7)

[Claims] 1. A management server storing customer information and store information, a communication terminal device on the customer side, a communication terminal device on the store side, and access to the communication terminal devices on the customer side and the store side,
A call system in which a service server that provides a predetermined call service is connected to a communication network, wherein the service server allows the communication terminal device on the customer side to access a desired communication A service and a store are designated, and when the designation is made, the communication terminal device sends information on the designated service and store to the management server together with information on the communication terminal device, to the management server. Upon receiving this, the management server, after authentication based on the customer information stored in advance, permits the access, and after the call path formation instruction operation of the communication terminal device on the store side, with the designated store side. The management server manages the access status of the communication terminal for each store, and the communication on the store side Before forming a communication path between the customer by end instrument speech path formation instruction operation, by sending a predetermined waiting screen, the call system configured to notify an access status of said communication terminal for the store. 2. The management server according to claim 1, wherein the management server designates one or more of the accessed communication terminals by a call path formation instruction operation in the communication terminal on the store side, and designates the designated communication terminal. A call system configured to form a call path. 3. The management server according to claim 1 or 2, wherein, when a call is made between the communication terminal unit on the customer side and the communication terminal unit on the store side, a video image is displayed between the communication terminal units. A call system configured to make voice calls. 4. The camera according to claim 3, wherein a camera, a microphone, and a speaker are connected to each of the communication terminal unit on the customer side and the communication terminal unit on the store side, and an image captured by each camera is displayed. A call system configured to be transmitted as a moving image to the management server, the voice input by each microphone is transmitted to the management server, and the voice from the management server is output from the speaker. 5. The camera according to claim 3, wherein a camera, a microphone, and a speaker are connected to at least one of the communication terminal unit on the customer side and the communication terminal unit on the store side, and an image captured by each camera. Is transmitted to the other communication terminal device as a moving image, the voice input by each microphone is transmitted to the other communication terminal device, and is output from the speaker. 6. The store management server according to claim 1, wherein each store is provided with a store management server that manages access to the management server of a communication terminal device of the store,
A call system configured to notify a predetermined communication address of an access status of a communication terminal device on the store side. 7. The store management server according to claim 6, managing the access of the communication terminal of the customer to the management server, and the communication terminal of the customer accessing the management server. While notifying the access status of the communication terminal device on the store side to the mail address of the communication terminal device on the customer side, while the communication terminal device on the customer side is not accessing the management server, A call system configured to notify the customer's telephone of the access status of communication terminals at stores.