JP2003150548A - Electronic equipment operation procedure service system, server used therefor and electronic equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service system chargeable when necessary by indicating the operation procedure on electronic equipment by the operation procedure application and the operation procedure shortening application distributed via a network without requiring a user to store and carry an instruction manual. SOLUTION: This electronic equipment operation procedure service system comprises a server 110 having a means for storing and distributing the operation procedure application for indicating the operation procedure of the equipment to the user on the electronic equipment 120, and the electronic equipment 120 having a receiving means 121 of the operation procedure application distributed from the server, a storage means 122, and an executing means 123. The system gathers, analyzes, and reports an operation procedure attaining state of the electronic equipment. The server 110 may have a charging means when necessary.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention replaces the instruction manual up to now and operates an electronic device by an operation procedure application distributed from an electronic device supplier via a network to operate the electronic device user. Is shown,
The present invention relates to an electronic device operation procedure service system that can be charged as needed, a server therefor, and an electronic device compatible with this system.

[0002]

2. Description of the Related Art A conventional instruction manual for an electronic device is an electronic medium such as a printed matter in a package or a CD-ROM provided by an electronic device provider (manufacturer, seller, etc.). When the user of the electronic device does not know the first operation or the operating method, he or she learned the operating method by operating the electronic device while reading the printed material or displaying it on a computer screen.

Conventional instruction manuals usually include sentences, drawings, table of contents, index, etc. for explaining the names, roles, functions, operating methods, etc. of each part of the electronic equipment.
From the beginning of this instruction manual, or from the table of contents or index, turn over the pages that explain the required items and operation methods, and proceed with the operation while comparing the instruction manual and the electronic device according to the procedure described.

Since this instruction manual is usually included in the package of the electronic device, it is delivered from the manufacturer together with the electronic device main body to the purchaser through the distribution / sales route. If an error is found in the description, the instruction manual will be revised, but users who have already purchased electronic equipment will be notified via the website, and registered users will be sent mail or email. Use it to make announcements.

[0005]

However, in order to learn the handling method of the equipment, it is necessary to hold the instruction manual in one hand and operate it while looking at it. The user understands the sentences and diagrams written in the manual and searches for the operation buttons on the device,
Check the operation result against the manual, check if the process is correct, understand the sentences and diagrams of the next procedure, etc.
The troublesome work will be repeated.

If the operation method is incorrect, the procedure that has been advanced up to that point is restarted from the beginning, or the operation procedure that has been memorized in some places is erased and initialized and replaced with the memory of the correct procedure. I had to repeat such troublesome work several times before I could learn the operation procedure without the instruction manual.

In addition, it is not easy to find the parts (switches, buttons, etc.) necessary for the operation on the device when the device is touched for the first time or the operation is performed for the first time. It costs. This is especially true when the explanation of the parts is only text.

There are also cases where the instruction manual is lost or is not carried when going out. You can call the manufacturer's service center by phone, but it is not easy and the service time is limited. Even if you are lucky enough to connect, it is difficult for them to understand each other through verbal explanations via the telephone.

Further, when the instruction manual is updated, it costs much to send the latest version and to post it on the home page.

In view of the above, the present invention solves the problems of the conventional instruction manuals described above, and it is not necessary for the user to store and carry the instruction manuals for reference, and the operation procedure application distributed via the network is used. The purpose is to provide a service system in which the operating procedure is shown to the user of the electronic device and the fee can be charged as needed.

In addition, the achievement status of the operation procedure of the user is collected,
It is an object of the present invention to provide a service system that can be returned to the improvement of electronic equipment and its operation method by analyzing and reporting to the manufacturer.

Further, it is another object of the present invention to provide a service system in which an operation procedure or an application for shortening the operation procedure can be freely created by a person other than an electronic equipment supplier, and the application can be widely disclosed on a network for a fee or for free. .

[0013]

The electronic equipment operation procedure service system of the present invention for achieving the above object is an operation procedure application for showing a procedure for operating the electronic equipment to a user on the electronic equipment. An electronic device having a server for storing the operation procedure application and a means for delivering the operation procedure application to an electronic device via a network, a receiving means for the operation procedure application delivered from the server, a storage means, and an executing means. And equipment.

With such a system, it is possible to eliminate the need for a conventional instruction manual, make the updated latest operating procedure available at any time by the electronic device, and execute it on the device.

Here, the electronic device means, for example, a mobile phone, a camera (still image / moving image, film / digital), a television,
Radio, player / recorder (semiconductor memory, DV
D, CD, CD-R, MD, music / video cassette, etc.), personal computer, robot, game machine,
It includes a toy, a clock, a calculator, a tester, and various mobile devices, and is not particularly limited.

The operation procedure application is, for example, Ja.
The software is written in a programming language such as va, and is created so that the electronic device itself can show the operation procedure on the electronic device to the user and guide the operation. The operation procedure application is described so that the desired operation can be achieved by combining the description of the operation of the device, such as displaying a character string on the display device of the device, lighting / blinking of operation buttons, input standby, input confirmation, etc. .

It is desirable that this operation procedure application can be created not only on an electronic device but also on a computer. For example, if a programming language such as Java is adopted, restrictions on the application development environment are reduced.

To operate such a system, a server having means for storing the operation procedure application and means for distributing the operation procedure application to the electronic device via the network can be used. In this system,
It is also possible to collect a charge for the service, and a charge system setting means and a charge means may be added to the server. The payer of the charge is any one or more of the electronic device user or the operation procedure application provider, and the payee is the system administrator, the electronic device supplier, or the operation procedure application provider. Is any one or more of the above.

The electronic device targeted by such a system may have a receiving means, a storing means, and an executing means for the operation procedure application distributed from the server via the network.

Further, the electronic equipment operation procedure service system of the present invention for achieving the above object is a server having a receiving means for an operation procedure application provided by a creator via a network, a storing means, and a delivering means. When,
It is configured to include an electronic device having a receiving unit for the operation procedure application distributed from the server, a storing unit, and an executing unit.

With such a system, not only the manufacturer can provide the operation procedure application, but also the general person including the user can provide the operation procedure application.

For the operation of such a system, a server having a receiving means for an operation procedure application provided by the creator via the network, a storing means, and a delivering means can be used. In this system, it is possible to collect a charge for the service, and it is sufficient to add a charge system setting means and a charge means to the server. The payer of the charge is one or more of the electronic device user, the electronic device supplier, and the operation procedure application provider, and the payee is the system administrator, the electronic device supplier, or the One or more of the operation procedure application providers.

The electronic equipment targeted by such a system includes a receiving means for the operation procedure application distributed from the server via the network, a storing means, and
It suffices to have an execution means.

Further, the electronic equipment operation procedure service system of the present invention for achieving the above object provides information on whether the electronic equipment user has completed, erroneously operated, or interrupted a predetermined operation of the electronic equipment. The electronic device sends the operation procedure achievement status consisting of the electronic equipment to the server via the network, and the server receiving the operation procedure achievement status stores and analyzes the operation procedure achievement status to create an operation procedure achievement status report, The feature is that it is provided to customers such as equipment suppliers.

The electronic device targeted by such a system may have a means for transmitting the operation procedure achievement status to the server via the network.

To operate such a system, an operation procedure achievement status receiving means, a storage means, an analyzing means,
A server having a reporting means can be used. In this system, it is possible to collect a charge for the service, and it is sufficient to add a charge system setting means and a charge means to the server. The payer of the charge is an electronic device user, or
Any one or more of the electronic equipment suppliers, and the recipient of the charge is any one or more of the system administrator or the electronic equipment suppliers.

Further, the electronic equipment operation procedure service system of the present invention for achieving the above object is an operation procedure shortening application for executing a shortened procedure for operating the electronic equipment on the electronic equipment. Storage means,
A server having a means for delivering the operation procedure shortening application to the electronic device via the network, a receiving unit for the operation procedure shortening application delivered from the server, a storage unit, and an electronic device having an executing unit are included. Composed.

With such a system, a conventional instruction manual is not required, and the latest shortened operating procedure can be easily obtained by the electronic device at any time and executed on the device.

It is desirable that this operation procedure shortening application can be created not only on an electronic device but also on a computer. For example, if a programming language such as Java is adopted, restrictions on the application development environment are reduced.

For the operation of such a system, a server having means for storing the operation procedure shortening application and means for delivering the operation procedure shortening application to the electronic device via the network can be used. In this system, it is possible to collect a charge for the service, and it is sufficient to add a charge system setting means and a charge means to the server. The payer of the charge is the electronic device user,
It is one or more of an electronic device supplier or an operation procedure shortening application provider, and the recipient of the charge is either a system administrator, an electronic device supplier, or an operation procedure shortening application provider. Or 1 or more.

The electronic device targeted by such a system may have a receiving means, a storing means, and an executing means for the operation procedure shortening application distributed from the server via the network.

Further, the electronic equipment operating procedure service system of the present invention for achieving the above object has a receiving means, a storing means, and a delivering means of an operating procedure shortening application provided by a creator via a network. It is configured to include an electronic device having a server, a receiving unit for the operation procedure shortening application distributed from the server, a storing unit, and an executing unit.

With such a system, a conventional instruction manual is not necessary, and the updated and latest shortened operating procedure can be easily obtained and executed by the electronic device at any time. Further, not only the manufacturer can provide the operation procedure shortening application, but also the general public including the user can provide the operation procedure shortening application.

To operate such a system, a server having an operation procedure shortening application receiving means, a storage means, and a delivery means can be used. In this system, it is possible to collect a charge for the service, and it is sufficient to add a charge system setting means and a charge means to the server. The payer of the charge is one or more of an electronic device user, an electronic device supplier, or an operation procedure shortening application provider, and the payee is a system administrator, an electronic device supplier, or , One or more of the operation procedure shortening application providers.

[0035]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Several embodiments of the present invention will be described below with reference to the drawings. In the present specification and the drawings, some components having substantially the same functional configuration are designated by the same reference numerals, and duplicate description is omitted.

(First Embodiment) FIG. 1 shows a first embodiment of the present invention.
It is a figure which shows the structure of embodiment of this. The electronic device operation procedure service system 150 of this embodiment includes a server 110 and an electronic device 120. Server 110
Means 112 for storing an operation procedure application for showing a procedure for operating the electronic device to the user on the electronic device 120; and means 113 for distributing the operation procedure application to the electronic device 120 via the network 140. And have. Network 140 is public I
For example, a P network or an intranet. The electronic device 120 receives the operation procedure application distributed by the server 110, and a storage unit 122.
And execution means 123.

For example, a specific example in which the electronic device 120 is the mobile phone 10 and a specific operation is executed will be described with reference to FIGS. The mobile phone 10 includes a display unit 11, a cross arrow key 12, an OK key 13, a ten-key pad 14, a call key 15 and the like (FIG. 2). A registration number is defined in advance in the operation procedure, and the operation procedure and the registration number are described in a list (not shown) provided by the electronic device supplier. The list may be stored in the electronic device.

(Specific example 1 "Selecting a ringing melody")
When the user of the mobile phone 10 wants to select an incoming melody, he or she looks up the registration number corresponding to the operation and looks at the display unit 11 and registers the registration number “# 123” corresponding to the mobile phone 10.
4 ”is keyed in (FIG. 3 (a)).

The mobile phone 10 first has a registration number # 1234.
Search whether the operation procedure application corresponding to is stored in the device. If it is memorized, it is taken out, and if it is not memorized, it is sent to the server 110, and the telephone line is passed through the public network 140.
Download the operation procedure application that corresponds to "Select ringtone". And the mobile phone 10
The operating procedure application is executed.

Operation Procedure for "Select Ringtone" When the application is executed, the display section 11 first displays "Please press the" menu button "" and the menu button 15 lights up or blinks (Fig. 3 ( b)).

When the user presses the menu button 15, "Please adjust to" function "" is displayed on the display unit 11 and below each line such as "function", "phone book", "schedule". Option is displayed and the arrow key 12 lights up or blinks (see FIG. 3).
(C)).

When the user presses the up and down buttons of the arrow keys 12 to move the cursor to "function", the display section 11 displays "Please press" OK ""
The K key 13 lights up or blinks (FIG. 3 (d)). When the user presses the OK key 13, the display section 11 displays "Please adjust to the sound", and "General",
The options of each line such as “sound” and “setting” are displayed, and the arrow key 12 is lit or blinks (FIG. 3 (e)).

When the user presses the up and down buttons of the arrow keys 12 to move the cursor to "sound", the display 11
"Please press" OK "" is displayed, and OK key 1
3 lights up or blinks (FIG. 3 (f)). User is OK
When the key 13 is pressed, the display section 11 displays "" Ring melody "
Please, please. ”Is displayed, and below that, options for each line such as“ Ring volume ”,“ Ring melody ”, and“ Vibe ”are displayed, and the arrow key 12 lights up or blinks (FIG. 3 (g)).

When the user presses the up and down buttons of the arrow keys 12 to move the cursor to "incoming melody", the display unit 1
The message "Please press" OK "" is displayed on 1.
The key 13 lights up or blinks (FIG. 3 (h)). When the user presses the OK key 13, the display section 11 displays "Please adjust to" Voice call "" and the lines below "Voice call", "E-mail call", "Alarm" etc. The options are displayed, and the arrow key 12 lights or blinks (FIG. 3 (i)).

When the user presses the up and down buttons of the arrow keys 12 to move the cursor to "voice call", the display unit 11
Is displayed, "Please press" OK "", and the OK key 13 lights up or blinks (FIG. 3 (j)). When the user presses the OK key 13, the display section 11 displays "Please press" OK "according to your favorite song", and the song name and "Original song 1" and "Original song 2" are displayed below it. The options of each line such as are displayed, the arrow key 12 first lights up or blinks, and when the arrow key 12 is operated, the OK key 1
3 lights up or blinks (FIG. 3 (k)).

The user presses the up and down buttons of the arrow key 12 to move the cursor to the selected song title, and then the OK key 1
When "3" is pressed, "setting completed" is displayed on the display unit 11, the incoming melody is completely selected, and the operation procedure application is terminated (Fig. 3 (l)).

(Specific example 2 "Selecting a party from the phonebook to make a call") When the user of the mobile phone 10 wants to make a call by selecting a party from the phonebook, the registration number corresponding to the operation , And enter the registration number “# 4321” corresponding to the mobile phone 10 while looking at the display unit 11 (see FIG. 4).
(A)).

The mobile phone 10 first has a registration number # 4321.
Search whether the operation procedure application corresponding to is stored in the device. If it is memorized, it is taken out, and if it is not memorized, it is sent to the server 110, and the telephone line is passed through the public network 140.
Download the applicable operating procedure application. Then, the mobile phone 10 executes the operation procedure application.

When the application procedure is executed, "Select the other party from the telephone directory and make a call", the display section 11 first displays "Please press the" → "direction", and the arrow key 12 lights up or Flashes (Fig. 4
(B)).

When the user presses the “→” direction of the arrow key 12, the display section 11 then displays “Please select the search method using the“ ↑ ”and“ ↓ ”buttons and press“ OK ”.” The search methods are sequentially displayed below, and the arrow key 12 and the OK button 13 are lit or blinking (FIG. 4 (c)).

When the user presses the up and down buttons of the arrow keys 12 to display "group search" and presses the OK key 13,
The display section 11 displays "Please select a group with the" ← "and" → "buttons and press" OK "", and the groups are sequentially displayed below that, and the arrow keys 12 are lit or blinking, and the arrow keys 12 are displayed. When is pressed, the OK button 13 also lights up or blinks (FIG. 4 (d)).

When the user presses the left and right buttons of the arrow key 12 to move the cursor to "company relations", the display unit 11
, "Please select the destination using the" ↑ "and" ↓ "buttons."
Is displayed, and the other party belonging to the company-related group is displayed below it, and the arrow key 12 lights up or blinks (Fig. 4).
(E)). When the user presses the arrow key 12, the display unit 11
Is displayed, "Please press" Call "". When the user further presses the arrow key 12 to move the cursor to the desired destination and presses the transmission key 15, the call is transmitted to the destination and the operation procedure application ends (FIG. 4 (f)).

In the above-mentioned first and second specific examples, the operation instruction is displayed in characters on the display section, but a picture may be combined with this, or only a picture may be used, and further, a moving picture, a voice, etc. are also used. be able to.

(Second Embodiment) FIG. 5 shows a second embodiment of the present invention.
It is a figure which shows the structure of embodiment of this. The electronic equipment operation procedure service system 150 of the present embodiment further includes a charge system setting means 114 and a charging means 115 in addition to the server 110 of the first embodiment. The payer of the charge is an electronic device user who directly receives the benefit of the service, an operation procedure application provider who can use the system, or the like. Further, the payee is a system administrator who provides the system, an operation procedure application provider including the electronic device supplier, and the like.

(Third Embodiment) FIG. 6 shows a third embodiment of the present invention.
It is a figure which shows the structure of embodiment of this. The electronic device operation procedure service system 250 of this embodiment includes a server 210 and an electronic device 220. In this embodiment, a third party other than the electronic device supplier and the user can create and distribute the operation procedure application. This includes individuals who are interested in creating applications, software companies that are in charge of creating applications, and so on. Operation procedure The application creator may create the application using the electronic device 220, but
It is possible to create even on a general computer 230 by adopting a programming language such as.

The operation procedure application distribution means 232 of the computer 230 distributes the operation procedure application created by the creator by the operation procedure application creating means 231 of the computer 230.
Then, the operation procedure application passes through the public line network 241 and the server 210 having the receiving means 211.
To be received. In the server 210, the received operation procedure application is stored in the storage unit 212, and the electronic device 220 is stored in the distribution unit 212 via the network 240.
Will be delivered to. In the server 210, the charge system setting means 2
14 and charging means 215 may be included.

The electronic device 220 which has received the operation procedure application from the network 240 by the receiving means 221.
Is a storage means 22 for storing the operation procedure application.
2 and execution means 223 are also provided.

With such a system, not only the manufacturer but also the general public including the user can provide the operation procedure application.

When collecting the charge for the service,
A fee system setting means 214 and a charging means 215 are further added to the server 210. The payer of the charge is an electronic device user who directly receives the benefit of the service, an electronic device supplier who can use the system, or an operation procedure application provider (creator). In addition, the recipient of the bill is the operation procedure application provider (creator) including the system administrator who provides the system and the electronic device supplier.
And so on.

(Fourth Embodiment) FIG. 7 shows a fourth embodiment of the present invention.
It is a figure which shows the structure of embodiment of this. The electronic device operation procedure service system 350 according to the present embodiment determines whether a predetermined operation of the electronic device 320 has been completed by the electronic device user.
Whether the operation was mistaken or interrupted, the operation procedure achievement status consisting of information such as the time required to complete the operation, the number of input characters, and the number of steps.
The electronic device 320 transmits the server 3 via the network 340.
Send to 10. Additional information such as the gender, age, occupation of the user may be stored in the server 310 in advance or together with the operation procedure achievement status.

The server 31 which has received the operation procedure achievement status
0 stores this in the storage means 312, analyzes it by the analysis means 316, creates an operation procedure achievement status report, and reports it to the reporting means 3
From 17 to electronic equipment suppliers. Electronic device 32
0 has means 321 for transmitting the operation procedure achievement status to the server 310 via the network 340.

When collecting the charge for the service,
A charge system setting means 314 and a charging means 315 are further added to the server 310. The payer of the charge is an electronic device user who directly receives the benefit of the service or an electronic device supplier who can use the system. Further, the payee is a system administrator who provides the system, an electronic equipment supplier, or the like.

As the analysis item of the operation procedure achievement status, for example, "operation procedure achievement rate" indicating the rate at which the user can operate to the end according to the procedure, "operation step not yet" indicating the rate at which the operation was not achieved "Progress rate", "Interruption frequent occurrence point" that points out frequent occurrence points by totaling the frequency of interruptions for each operation procedure,
Examples include "operation time" that measures and aggregates the time required for each procedure of each operation, comparison by attributes such as the user's age and gender address, and comparison between similar products of the same model of other companies.

The server 310 reports these analysis results to the electronic equipment supplier by an output means (not shown). For example, it can be output on paper, recorded as an electronic document on a recording medium such as a CD-R, or transmitted as an electronic file via a network.

The electronic equipment supplier or the like who has received the operation procedure achievement status report service can improve the malfunction of the electronic equipment operation procedure or apply the improvement to a new product. The server 310 may collect a service charge as an information charge when providing the analysis item to the electronic device supplier. At this time, the collection fee may be set according to the content of the analysis item and the amount and quality of the information such as the number of items. In addition, a collection fee that sets some analysis items,
The discounted collection fee may be determined according to the number of items of the operation procedure achievement status report which will be disclosed later.

Furthermore, since the electronic equipment supplier registered in the server 310 may register not only one company but also a plurality of companies, it is possible to statistically include, for example, a plurality of products which cannot be obtained by the product of only one company. Accurate operation procedure achievement status, product comparison, operational procedure know-how with excellent usability, etc. can be accumulated. Further, based on such information, a consulting service can be further realized and a consulting fee can be collected from the customer.

When providing the operation procedure achievement status report to a plurality of companies, each customer selects from the items of the operation procedure achievement status report from the general user for his or her own product, the items that are permitted to be disclosed to other companies and the operation procedure achievement is achieved. Items that are permitted to be used for situation analysis may be registered in the server 310. Then, it is possible to decide whether or not to obtain the information of other companies based on the public information and private information of the company's product. For example, for items of the operation procedure achievement status that are not disclosed by the company, acquisition of information on other companies corresponding thereto is also prohibited.

This will be described with reference to Table 1. The analysis items are i, ii, iii, iv, ..., and the items of the operation procedure achievement status report necessary for the analysis are items 1 and 2, respectively.
Item 3 and 4, item 5 and 6, item 7 and 8 and 9, ... The customer A, who receives the operation procedure achievement status report, has applied for items 1, 2, 5, 6, and 9 as the items permitted to be disclosed and used in the operation procedure achievement status report. At this time, the analysis items that the customer A can receive from the server 310 are the analysis items i and iii using the items of the operation procedure achievement status report permitted by the customer A, and the other analysis items ii and iv are provided. I can't receive it. In order for the customer A to receive the analysis item iv, the items 7 and 8 of the operation procedure achievement status report must be disclosed.

Further, for example, if the customer B requests to provide the requested analysis items i and ii, it is necessary to publish the items 1, 2, 3 and 4 of the operation procedure achievement status report.

[0070]

[Table 1]

In Table 1, the items of the operation procedure achievement status report necessary for the analysis are represented by numbers 1, 2, ... To facilitate the explanation, but a concrete example of the actual analysis is shown in Table 2. Show. The necessary items may be included in multiple analysis items.

[0072]

[Table 2]

(Fifth Embodiment) FIG. 8 shows the fifth embodiment of the present invention.
It is a figure which shows the structure of embodiment of this. The electronic device operation procedure service system 450 of this embodiment includes a server 410 and an electronic device 420. Server 410
The operation procedure shortening application storage unit 412 for executing a shortened procedure for operating the electronic apparatus 420 on the electronic apparatus 420, and the operation procedure shortening application via the network 440.
And means 413 for delivering to. Network 4
Reference numeral 40 is a public IP network, an intranet, or the like. The electronic device 420 receives the operation procedure shortening application delivered from the server 410 by receiving means 421.
It has a storage means 422 and an execution means 423.

For example, a specific example in which the electronic device 420 is the mobile phone 10 and a specific operation is executed by the operation procedure shortening application will be described with reference to FIGS. 9 and 10. The mobile phone 10 has the same display unit and keys as those of the first embodiment (FIG. 2). A registration number is set in advance for the shortened operation procedure, and the shortened operation procedure and the registration number are described in a list (not shown) provided by the electronic device supplier. The list may be stored in the electronic device.

The operation procedure shortening application is written in a programming language so that the electronic device itself performs each operation internally, and the user usually selects and executes the operation procedure shortening application. The operation can be completed by a procedure with less input than the operation procedure of. The operation procedure shortening application is written so that the intended operation can be achieved by combining these descriptions of device operation, such as character string display on the device display device, blinking operation buttons, input standby, and input confirmation. .

(Specific example 3 "Selecting the incoming melody")
When the user of the mobile phone 10 wants to select an incoming melody, he or she looks up the registration number corresponding to the operation and looks at the display unit 11 and registers the registration number “# 223” corresponding to the mobile phone 10.
4 ”is keyed in (FIG. 9 (a)).

The mobile phone 10 first has a registration number # 2234.
Search whether or not the operation procedure shortening application corresponding to is stored in the device. If it is stored, it is retrieved, and if it is not stored, it is sent to the server 410, and the operation procedure shortening application corresponding to “selection of incoming melody” is downloaded from the telephone line via the public network 440. Then, the mobile phone 10 executes the operation procedure shortening application.

When the operation procedure shortening application for "selecting a ringing melody" is executed, first, on the display unit 11,
"Select a setting item" is displayed, and below that, options for each line such as "Voice call reception", "E-mail reception", "Alarm" are displayed, and the arrow key 12 lights or blinks (Fig. 9 ( b)).

If the user presses the up and down buttons of the arrow key 12 and the cursor does not move for 5 seconds, it is considered that the line is selected. The input waiting time here can be appropriately selected. When the cursor moves to "Voice call" and stops for 5 seconds, "Select your favorite song" is displayed on the display unit 11 and "Original song 1" and "Original song 2" are displayed below it. , "Original song 3", etc. are displayed, and the arrow key 12 is lit or blinks (FIG. 9 (c)).

If the user presses the up and down buttons of the arrow key 12 and there is no input for 5 seconds after the cursor moves, it is considered that the line is selected. When the cursor moves to "Original song 3" and 5 seconds elapses after the cursor is stopped, the melody of the voice incoming call is set to "Original song 3", "Setting completed" is displayed on the display unit 11, and the operation procedure is shortened. The application ends (FIG. 9D).

(Specific Example 4 "Select Phone from Phonebook and Make Call") When the user of the mobile phone 10 wants to make a call by selecting a phonebook from the phonebook, the registration number corresponding to the operation is performed. , And enter the registration number “# 4322” corresponding to the mobile phone 10 while looking at the display unit 11 (see FIG. 1).
0 (a)).

The mobile phone 10 first has a registration number # 4322.
Search whether or not the operation procedure shortening application corresponding to is stored in the device. If it is stored, it is taken out, and if it is not stored, it is sent to the server 410, and the relevant operation procedure shortening application is downloaded from the telephone line via the public network 440. Then, the mobile phone 10 executes the operation procedure shortening application.

When the application for shortening the operation procedure of "selecting the other party from the telephone directory and making a call" is executed, first, "Select a group with the" ← "and" → "buttons" is displayed on the display unit 11. ， Under that "company relations",
Options such as "family" and "business partner" are sequentially displayed, and the arrow key 12 is lit or blinks (FIG. 10 (b)).

If there is no input for 5 seconds after the cursor is moved by the user pressing the left and right buttons of the arrow key 12, it is considered that the line has been selected. The input waiting time here can be appropriately selected. When the cursor moves to "Corporate relations" and 5 seconds pass after it is stopped, "Please select the destination using the" ↑ "and" ↓ "buttons" is displayed on the display unit 11 The destination to which the user belongs is displayed, and the arrow key 12 lights up or blinks (FIG.
(C)).

If the user presses the up and down buttons of the arrow key 12 and the cursor does not move for 5 seconds, the line is considered to be selected. When the cursor moves to "Hanako Suzuki" and the user presses the call key or 5 seconds after stopping, the call is automatically sent to Hanako Suzuki. This ends the operation procedure shortening application.

In the above-mentioned specific examples 3 and 4, the operation instruction is displayed in characters on the display section, but a picture may be combined with this, or only a picture may be used, and further, a moving picture, a voice, etc. are also used. be able to.

(Sixth Embodiment) FIG. 11 is a diagram showing the configuration of the sixth embodiment of the present invention. The electronic equipment operation procedure service system 450 of the present embodiment has a charge system setting means 414 and a charging means 415 in addition to the server 410 of the fifth embodiment. The payer of the charge includes an electronic device user who directly receives the benefit of the service, an electronic device supplier, and an operation procedure shortening application provider who can use the system. Further, the payee is a system administrator who provides the system, an operation procedure shortening application provider including the electronic device supplier, and the like.

(Seventh Embodiment) FIG. 12 is a diagram showing the configuration of the seventh embodiment of the present invention. The electronic device operation procedure service system 550 of the present embodiment includes a server 510.
And an electronic device 520. Server 510
Is a reception means 511 of an operation procedure shortening application for executing a shortened procedure for operating the electronic device on the electronic device 520 provided by the creator via the network 541, and a storage means 512. It has a means 513 for delivering the operation procedure shortening application to the electronic device 520 via the network 540, a charge system setting means 516, and a charging means 517. The networks 540 and 541 are public IP networks, intranets, and the like.

The electronic device 520 receives the operation procedure shortening application 5 delivered by the server 510.
21, a storage unit 522, and an execution unit 523.

In the system of this embodiment, the payer of the charge is an electronic device user who directly receives the benefit of the service, an electronic device supplier, an operation procedure shortening application provider (creator) who can use the system, and the like. . Further, the payee is a system administrator who provides the system, an operation procedure shortening application provider (creator) including the electronic device supplier, and the like.

The seventh embodiment is the same as the third embodiment and the sixth embodiment.
It is a combination of the above-mentioned embodiments. Other, 4th
The fifth and sixth embodiments may be combined with the above embodiment.

In the description of the first to seventh embodiments, an example in which the operation procedure application and the operation procedure shortening application are distributed via the network is shown.
You may distribute using recording media, such as OM. Also,
Software for application creation can be sold for a fee or distributed free of charge. Further, although an example in which the fee is charged via the network is shown, it is also possible to collect the fee not via the network, for example, when collecting the CD-ROM.

The preferred embodiments of the electronic equipment operating procedure service system, the server used therein, and the electronic equipment according to the present invention have been described above with reference to the accompanying drawings, but the present invention is not limited to these examples. It is obvious that a so-called person skilled in the art can come up with various changes or modifications within the scope of the technical idea described in the claims, and of course, the technical scope of the present invention is also applicable to them. Be understood to belong to.

[0094]

According to the present invention, it is not necessary for the user to store, carry and refer to the instruction manual, and the operation procedure application distributed through the network shows the operation procedure to the user of the electronic device, which is required. Service system that can be charged according to the number of users, a service system that can collect and analyze the user's operation procedure achievement status, and can report to the manufacturer, etc. Furthermore, the operation procedure and applications for shortening the operation procedure can be supplied as electronic devices. It is possible to provide a service system that can be freely created by anyone other than the person who publishes it on the network.

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of a first exemplary embodiment of the present invention.

FIG. 2 is a diagram showing an example of an electronic device (a mobile phone).

FIG. 3A to FIG. 3L are examples of an electronic device display of a specific example 1 of the first embodiment.

FIG. 4A to FIG. 4F are examples of electronic device displays according to specific example 2 of the first embodiment.

FIG. 5 is a diagram showing a configuration of a second embodiment.

FIG. 6 is a diagram showing a configuration of a third embodiment.

FIG. 7 is a diagram showing a configuration of a fourth embodiment.

FIG. 8 is a diagram showing a configuration of a fifth embodiment.

9A to 9D are examples of electronic device displays according to specific example 3 of the fifth embodiment.

FIG. 10A to FIG. 10C are examples of an electronic device display of a specific example 4 of the fifth embodiment.

FIG. 11 is a diagram showing a configuration of a sixth exemplary embodiment.

FIG. 12 is a diagram showing a configuration of a seventh embodiment.

[Explanation of symbols]

10 ... Mobile phone 11 ... Display unit 12 ... Arrow key 13 ... OK key 14 ... Numeric keypad 15 ... Call key 110, 210, 310, 410, 510 ... Server 211, 311, 511 ... Server receiving means 112, 212, 312, 412, 512 ... Server storing means 113, 213, 313, 413, 513 ... Server delivering means 114, 214, 314, 414, 514 ... Charge system setting means 115, 215, 315, 415, 515 ... Charging means 316 ... Analyzing means 317 ... Reporting means 120, 220, 320, 420, 520 ... Electronic equipment 121, 221, 421 ... Electronic device receiving means 321, 521 ... Electronic device receiving / delivering means 122, 222, 322, 422 , 522 ... Electronic device storage means 123, 223, 323, 423, 523 ... Electronic device execution means 230, 330, 530 ... Computer 231, 331, 531 ... Application creating means 232, 332 , 532 ... Computer distribution means 140, 240, 241, 340, 341, 440, 5
40,541 ・ ・ ・ Network

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) H04M 1/247 H04M 1/247 1/725 1/725 11/08 11/08 F term (reference) 2C001 CA01 CB01 CB04 CB06 CB08 CC02 CC03 5B085 BA06 BE07 BG03 BG07 5E501 AA02 AA17 AA20 AB03 AB06 BA05 CA02 CB02 DA02 FA05 FA13 FA43 FB30 5K027 AA11 BB02 FF01 FF22 5K101 KK16 LL12 MM07 NN48 NN18NN

Claims (25)

[Claims] 1. A means for storing an operation procedure application for showing a procedure for operating a user on the electronic device, and a means for distributing the operation procedure application to the electronic device via a network. An electronic device operation procedure service system, comprising: an electronic device having a server having a server, an operation procedure application receiving unit distributed from the server, a storage unit, and an executing unit. 2. The electronic equipment operation procedure service system according to claim 1, wherein the operation procedure application can be created on the electronic equipment or on a computer. 3. A server for an electronic equipment operating procedure service system, comprising: a means for storing the operating procedure application; and a means for delivering the operating procedure application to the electronic equipment via a network. 4. The server according to claim 3, further comprising a charge system setting means and a charging means. 5. The payer of the charge is at least one of an electronic device user and an operation procedure application provider, and the payee is a system administrator, an electronic device supplier, Alternatively, the server according to claim 4, wherein the server is one or more of operation procedure application providers. 6. An electronic device comprising: a receiving unit, a storing unit and an executing unit for an operation procedure application distributed from a server via a network. 7. A server having a receiving means, a storing means, and a distributing means for the operation procedure application provided by the creator via a network, a receiving means for the operation procedure application distributed from the server, and a storage. An electronic equipment operation procedure service system comprising an electronic equipment having means and execution means. 8. A server for an electronic equipment operation procedure service system, comprising: a reception means, a storage means, and a distribution means for the operation procedure application provided by a creator via a network. 9. The server according to claim 8, further comprising a charge system setting means and a charging means. 10. The payer of the charge is at least one of an electronic device user, an electronic device supplier, and an operation procedure application provider, and the payee is a system administrator. 10. The server according to claim 9, wherein the server is one or more of an electronic device supplier and an operation procedure application provider. 11. An electronic device user sends an operation procedure achievement status consisting of information such as whether the electronic device user has completed, erroneously operated, or interrupted a predetermined operation of the electronic device to the server via the network. The server which has transmitted and received the operation procedure achievement status stores and analyzes this, creates an operation procedure achievement status report, and provides it to the electronic equipment supplier. . 12. An electronic device, comprising means for transmitting the operation procedure achievement status to a server via a network. 13. A server for an electronic equipment operation procedure service system, comprising: the operation procedure achievement status receiving means, a storage means, an analyzing means, and a reporting means. 14. The server according to claim 13, further comprising a charge system setting means and a charging means. 15. The payer of the charge is one or more of an electronic device user and an electronic device supplier, and the payee is a system administrator or
15. The server according to claim 14, wherein the server is one or more of electronic device suppliers. 16. An operation procedure shortening application storing means for executing a shortened procedure for operating the electronic apparatus on the electronic apparatus, and the operation procedure shortening application to the electronic apparatus via a network. An electronic device operation, comprising: a server having a distribution unit; a reception unit for receiving an operation procedure shortening application distributed from the server; a storage unit; and an electronic device having an execution unit. Procedure service system. 17. The electronic equipment operation procedure service system according to claim 16, wherein the operation procedure shortening application can be created on the electronic equipment or on a computer. 18. An electronic equipment operation procedure service system comprising: means for storing the operation procedure shortening application; and means for distributing the operation procedure shortening application to the electronic equipment via a network. Server for. 19. The server according to claim 18, further comprising a charge system setting means and a charging means. 20. The payer of the charge is any one or more of an electronic device user, an electronic device supplier, and an operation procedure shortening application provider, and the payee is a system administrator. 20. The server according to claim 19, wherein the server is one or more of an electronic device supplier and an operation procedure shortening application provider. 21. An electronic device comprising: a receiving unit, a storing unit, and an executing unit for an operation procedure shortening application distributed from a server via a network. 22. A server having a receiving means for the operation procedure shortening application provided by the creator via the network, a storage means, and a distributing means, and a receiving means for the operation procedure shortening application distributed from the server. An electronic equipment operation procedure service system comprising an electronic equipment having a storage means and an execution means. 23. A server for an electronic equipment operation procedure service system, comprising: a reception means for the operation procedure shortening application, a storage means, and a distribution means. 24. The server according to claim 23, further comprising a charge system setting means and a charging means. 25. The payer of the charge is at least one of an electronic device user, an electronic device supplier, and an operation procedure shortening application provider, and the payee is the system administrator. 25. The server according to claim 24, wherein the server is one or more of an electronic device supplier and an operation procedure shortening application provider.