JP2003114945A - Automobile inspection order reception managing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently transfer various information with a cooperative maintenance factory accompanied with an automobile inspection order receiving task which used to be executed mainly by a telephone or facsimile equipment. SOLUTION: In this system, a WEB, CTI, and IVR or the like are used, and various information to be transferred on the WEB is confirmed on a personal computer screen, and at the time of distributing the information, notification over a telephone is automatically executed from the IVR so that a time difference can be minimized, and that any artificial cost or mistake can be prevented.

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an Internet homepage, CTI and IVR, etc., which are used for ordering and work management with affiliated maintenance factories nationwide and work management. By constructing a system capable of performing exchanges in real time, work management can be performed efficiently. 2. Description of the Related Art Conventionally, information has been exchanged using an exchange between a telephone and a facsimile. Therefore, it is necessary to consider the convenience of the other party such as holidays and business hours. Was very inefficient. [0003] In order to eliminate the drawbacks of the present invention, the present invention aims to construct a system that enables efficient use of a personal computer or the like in time and that enables information exchange in real time. Research was promoted as an issue. [0004] In order to efficiently exchange information using a personal computer or the like, a method of interlocking an Internet homepage with automatic transmission of a telephone call by an IVR has been discovered. This makes it possible to simultaneously notify the other party that the information has been transmitted even in a place where the connection is not always made. [0007] Vehicle inspection order data registered in an in-house application is transmitted on the Web. The maintenance shop checks the distribution data on the WEB and makes an order. On the day of the vehicle inspection, the maintenance shop will take over the applicant's vehicle. At that time, call the IVR from the mobile phone and report the receipt. IV
R performs authentication based on the order number and the maintenance shop code, and if the authentication is successful, registers the current date and time in the database.
If the authentication fails due to an input error or the like, a call is made to the person in charge of the call center. Since the registered information is monitored in the application on the call center side, the work status and the progress status can be easily grasped. The same procedure as described above is applied to the delivery notification after the vehicle inspection. After taking over the vehicle, check the vehicle and enter the parts and maintenance contents that need or need to be replaced from the homepage. Recognition of the exchange on the center side is performed by the call center side application described above. The exchange and the maintenance contents are confirmed to the customer, and whether or not the exchange is permitted is registered in the DB. The registered information is also distributed on the web. if,
If the garage had a dial-up connection, the connection to the Internet would be cut off, so there would be a considerable delay in checking. Therefore, at the timing of distribution on the WEB,
Use the IVR to make an automatic call to the maintenance shop and make a phone call announcement. If it is a telephone, the notification can be performed almost simultaneously with the WEB distribution, so the time difference can be minimized,
Since the call is left to the IVR, human costs, mistakes, and reductions in work time can be expected. According to the present invention, based on the above configuration,
Compared to the conventional method, it leads to shortening of ordering work time and improvement of work efficiency.

[Brief description of the drawings] FIG. 1 shows the mechanism of the present invention.

Claims (1)

Claims: 1. Exchanging order information, work information, etc. with an affiliated maintenance shop during a vehicle inspection ordering business is performed on a dedicated website and a comprehensive environment of CTI and IVR. Send various information from the call center to partner factories. At the same time, the partner factory was notified by telephone. (Automatic transmission of guidance by IVR) The factory that confirms the received information responds to the IVR by telephone. (Push signal) Car pickup report and delivery report from the customer are made by IVR.