JP2003058974A - Emergency message system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain an emergency message system by which a labor and costs for system management are relieved while surely performing a message operation in case of emergency. SOLUTION: An emergency message device 2 installed in a dweller's house 1 is connected with one or a plurality of message destinations A via a communication line 3 and a message is given from the emergency message device 2 to the message destinations A in case of the emergency, etc. A managing part B such as a service center is connected with the emergency message device 2 via the communication line 3. The emergency message device is managed so that it is normally operated by the managing part B.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency call system for making an emergency call such as a fire station or a police station in case of an emergency such as a fire or a sudden illness of a living person.

[0002]

2. Description of the Related Art In this type of emergency call system, an emergency call device is installed in a home of a consumer as disclosed in Japanese Patent Laid-Open No. 11-220552, for example. At this time, when the person in question presses the emergency button of the emergency call device, a call is automatically made to a predetermined call destination such as a fire station or a close relative through a telephone line. As a result, the safety of consumers such as the elderly is secured and the lives of consumers are supported.

[0003]

In the above-mentioned emergency call system, it is necessary to perform management such as regular inspection so that the callee can be surely notified in case of emergency. There is a problem in that it takes time and cost to manage the system if the worker is dispatched to the house for inspection.

Further, when the telephone number of the callee is changed, it is necessary to change the telephone number of the callee stored in the emergency call device. However, an unfamiliar person operates the emergency call device. Entering a telephone number by using the method imposes a heavy burden on consumers and may make a mistake in entering the telephone number. Further, since telephone numbers of close relatives are related to the privacy of consumers, it is necessary to prevent the telephone number of the other party from being changed without the consent of the consumer.

An object of the present invention is to obtain an emergency call system capable of reducing the labor and cost for system management while surely performing an emergency call operation. Another object of the present invention is to reduce the burden on the consumer due to the change of the telephone number of the other party and to prevent the wrong address from being input. Another object of the present invention is to prevent the telephone number or the like of the other party from being changed without the consent of the consumer.

[0006]

In an emergency call system to which the present invention is applied, an emergency call device 2 installed in a home 1 of a consumer and one or a plurality of callees A are connected via a communication line 3. Thus, the emergency call device 2 can make a call to the callee A. The report destination A here includes a fire station, a police station, a hospital, a welfare facility, a management center, a close relative, and the like. The communication line 3 corresponds to a telephone line or the Internet.

The emergency notification device 2 is connected to a management unit B via a communication line 3, and the management unit B manages the emergency notification device 2 so that it operates normally. The management unit B here corresponds to a service center or a management center that performs maintenance of the emergency notification device 2. To manage the emergency call device 2 to operate normally means to inspect the control system 10 of the emergency call device 2 to operate normally and to manage the emergency call device 2 to communicate with a communication partner having a correct telephone number. And so on.

More specifically, the emergency call device 2
Is configured to transmit data related to the operation state of the emergency notification device 2 to the management unit B, and the management unit B based on the data from the emergency notification device 2
The operation of is checked. The data relating to the operating state of the emergency notification device 2 here includes the voltage of the CPU, the memory and the built-in battery used in the emergency notification device 2, the telephone number of the communication partner stored in the emergency notification device 2, and the like. Applicable The inspection is applicable when the inspection is performed regularly.

The emergency call device 2 has a storage means 10a for storing the address of a predetermined call partner, and is adapted to perform a communication operation only with respect to the call partner stored in the storage means 10a. The management unit B uses the storage means 10a.
The other party's address stored in can be changed.

The address here corresponds to a telephone number or an e-mail address. Call parties include fire stations, police stations, medical personnel, welfare personnel, management personnel, and close relatives. The communication operation includes an operation of dialing from the emergency call device 2 to the other party, an operation of dialing the emergency call device 2 from the other party to talk with a living person, and the like. Changing an address includes adding or deleting the address.

The emergency notification device 2 has an access permission switch for permitting access from the management section B, and manages when the emergency notification device 2 is operated by the access permission switch. The section B can change the address of the other party stored in the storage unit 10a of the emergency notification device 2.

[0012]

In the emergency call system of the present invention, the management unit B manages the emergency call device 2 so that the emergency call system 2 operates normally.
It is not necessary to go to and check whether the emergency notification device 2 is operating normally. That is, it is possible to reduce the labor and cost for system management while reliably performing the reporting operation in an emergency.

If the management unit B changes the address of the other party stored in the emergency call device 2, an unskilled consumer does not have to change the address of the other party, and the burden on the consumer. In addition, it is possible to reduce the number of users and prevent the wrong address from being entered by a consumer, and to prevent the user from being notified to the wrong place in an emergency.

When the access permitting switch is operated by a consumer or the like to be accessible, if the management section B can change the address of the other party stored in the emergency notification device 2, It is possible to prevent the other party's address from being changed without permission without the consent of the person.

[0015]

1 to 3 illustrate an emergency call system according to the present invention. As shown in FIG. 1, an emergency call device 2 installed in a proper place such as a living room of a consumer's home 1 is shown. However, it can be connected to an emergency related institution A such as a fire station or a police station, a predetermined management unit B such as a management center, or the like via a communication line 3 such as a telephone line.

As shown in FIG. 2, various push buttons, a power lamp 15 and the like are arranged on the front surface of the emergency call device 2, and the microphone 13 and the speaker 14 are provided inside the emergency call device 2. A control unit 10 for automatically making a notification to the emergency agency A in response to an operation with the push button.
(See FIG. 3) are arranged.

As shown in FIG. 3, the control unit 10 is provided with a storage means 10a for storing a preset message, a telephone number of the emergency related organization A, etc., an emergency related organization A, etc., and a communication line 3 and the like. Communication means 10 for communicating
b and the communication means 10b according to the operation of the push button or the like.
A control means 10c for controlling the above is provided. Further, the emergency notification device 2 is connected with one or a plurality of motion sensors 16 installed at appropriate places in the home 1 of the consumer. The human sensor 16 is composed of a thermal sensor, an ultrasonic Doppler sensor, or the like, and detects a person such as a living person or an intruder.

As shown in FIG. 2, the emergency call device 2 includes a push button 4 for making a fire report to the fire department, a push button 5 for making an emergency call to request the fire department to dispatch an ambulance, and an emergency call to the police station. Pushbuttons for reporting to the emergency related organization A, such as the pushbutton 6 of No. 6 are arranged. The emergency notification device 2 includes a push button 8 for contacting a predetermined contact, a push button 9 for executing a mode selected by a push button 24 described later such as a security mode or a safety confirmation mode, and an emergency notification device. Two
A push button 7 for confirming voice data such as an address and a name stored in the table, a check for checking the communication line 3, and a push button 12 for canceling the notification or interrupting the call.
And so on.

Inside the emergency call device 2, an input key 26 for setting a contact address, name, telephone number, etc., and a display section 27 including an LCD for displaying input data etc. by the input key 26. And a push button 24 for selecting the security mode, the safety confirmation mode, and the like.

In the security mode, the human sensor 16 detects an intruder, and in the safety confirmation mode, the human sensor 16 detects the condition of a living person. With the push button 24, it is possible to select the security mode and the safety confirmation mode at the same time, or the sleeping security mode and other modes at the same time.

The emergency notification device 2 is adapted to be operated by a commercial power source such as AC100V, while being operated by a built-in battery (not shown) in case of a power failure. LEDs are attached to the pushbuttons 4 to 9 and the pushbuttons inside the apparatus, respectively.
The corresponding LED blinks when the button is pressed.

The emergency call device 2 is connected with a fire sensor, a gas leak sensor (not shown), etc., installed at appropriate places in the consumer's home 1 as needed, and a fire is detected by these sensors. When a gas leak or the like is detected, the emergency related organization A or the like is automatically notified.
Some fire sensors, gas leak sensors, etc., have an output as a contact and the contact is opened and closed according to the detection result, and the output voltage is switched between high and low according to the detection result. In addition, the output voltage may differ depending on the type of sensor. For this reason, a fire sensor, a gas leak sensor, etc. are connected to the emergency notification device 2 via an interface.

As shown in FIG.
An alarm lamp 17 provided outside the front door of the consumer's house 1 or outside the gate or the like is connected to the pushbuttons 4, 5, ...
When any one of 6 is pressed, when an intruder is detected in the security mode, etc. and the emergency related organization A is notified, or when a resident is not detected in the safety confirmation mode etc. For example, the alarm lamp 17 is adapted to blink. The alarm lamp 17 is turned off by pressing the push button 12 of the emergency notification device 2, for example. The alarm lamp 17 may be turned off when a predetermined time has passed since the blinking.

The emergency notification device 2 is a portable remote controller 2
0 is wirelessly communicable, and the remote controller 20 is provided with push buttons having the same functions as the push buttons 4, 5, 6, etc., and notifies the emergency related organization A etc. via the emergency call device 2. It is possible. Further, the emergency notification device 2 is capable of wirelessly communicating with a portable pendant type wireless transmitter 21, and by pressing a push button provided on the wireless transmitter 21, the emergency notification device 2 can be used for emergency communication. Related organization A
It is possible to report to. A normal telephone 22 is connected to the emergency notification device 2.

Next, how to use the emergency call system will be specifically described. For example, in the event of a fire, when a person presses the fire notification push button 4 of the emergency notification device 2,
As shown in the flowchart of FIG. 2, a message such as "fire notification is started" is output by voice from the speaker 14 of the emergency notification device 2 in step S1. Then, in step S2, the fire department is automatically dialed and the outdoor alarm lamp 17 blinks.

At this time, if the push button 12 is pressed to cancel the notification (NO in step S3), the line is connected to the fire station (YES in step S4). At this time,
While it is possible for a consumer to talk by pressing the push button 12 (YES in step S5) to directly report to the fire department, it is also possible to call without calling the push button 12 (NO in step S5). This is a fire. (Address)
A message such as "(name)" is automatically sent to the fire station by repeating it twice, for example, and a message such as "Please speak" is output from the speaker 14 by voice.

Then, when there is a response from the fire department (YES in step S7), the consumer can talk with the fire department about the fire situation using the built-in microphone 13 and speaker 14 in step S8. After this, in step S9, the fire department disconnects the line, or push button 1
2 is pressed to disconnect the line. Based on this notification, the fire department dispatches the fire engine to the residential home 1 to extinguish the fire. In addition, in step S4, when the fire station cannot be connected due to busy or the like (NO in step S4), the process returns to step S2 and the fire station is dialed again. If the push button 12 is pressed before the message in step S1 is completed, the notification is canceled.

When a person pushes the push button 5 for emergency notification in case of sudden illness, the same process as in the case of the fire is performed as shown in the flow chart of FIG. That is, in step S11, a message such as "start emergency report" is output from the speaker 14, the fire station is automatically dialed, and the alarm lamp 17 blinks (step S12).

Without canceling the notification (step S
When the line is connected to the fire station (YES in step 13) (YES in step S14), a message such as "I am an emergency. This is (address) (name)" is repeated to the fire station, for example, by repeating it twice. To be notified (step S16). After the response from the fire department (YES in step S17), the consumer talks with the fire department about the medical condition through the microphone 13 and the speaker 14 and the line is disconnected (steps S18 and S1).
9), for example, an ambulance is dispatched from the fire department to the residential home 1. If the push button 12 is pressed in step S15 (YES in step S15), the consumer can directly report to the fire station.

When the resident presses the push button 6 for emergency call, the police station is automatically dialed as shown in the flowchart of FIG. 6 (step S21). And
When the line is connected to the police station without canceling the report (NO in step S22) (YES in step S23),
In step S24, the consumer uses the microphone 13 and the speaker 1.
You can use 4 to call the police station. After this, the line is disconnected at the police station in step S25, or the push button 1
2 is pressed and the line is disconnected. Based on this report,
For example, a police car will be dispatched from the police station to the consumer's home 1. In addition, in step S23, when the connection to the police station cannot be established due to busy or the like (NO in step S23), the process returns to step S21 and the police station is dialed again.

When the safety confirmation mode is executed by pushing the push button 9 or the like, detection of the living person by the human sensor 16 is started as shown in the flowchart of FIG. 7 (step S32). When the human body sensor 16 cannot detect the occupant within a preset predetermined period (for example, 24 hours) (NO in step S34) because the occupant does not move for a long time, the emergency notification device 2 Judges that the consumer is in a state of immobility due to sudden illness, etc., and in step S35, a message such as "Start safety notification" is output from the speaker 14 and automatically contacted by the management department B or the like. The alarm lamp 17 blinks as it is dialed. It is also possible to automatically set the safety confirmation mode when the emergency notification device 2 is powered on.

As the report destination, for example, the emergency-related organization A and the management section B are set at three places. And
The emergency call device 2 sequentially dials the call destinations, and repeats dialing each contact address until the line is connected to all the call destinations to make a call. As the number of times of repeating this dial, for example, three times is selected, and the dialing is not repeated to the connected contact.

Then, with respect to the management section B or the like to which the line is connected (YES in step S36), in step S37, "No reaction to life. This is (address) (name)" and "urgently, please check." , Etc. will be sent automatically to report. In addition, the emergency notification device 2 automatically transmits a signal indicating a safety notification to the management unit B or the like. Upon receiving the signal, the management unit B or the like that has received the notification displays the content of the notification on the screen of the computer and records the notified message or the like.

In response to this notification, the management unit B or the like attempts to make a call with the consumer and, if there is no response from the consumer, contacts a helper or the like and dispatches it to the consumer's home 1. When the push button 9 is pressed again in step S33 (YES in step S33), for example, the mode is switched to the security mode (step S38). Instead of switching to the security mode, the safety confirmation mode may be canceled.

When the security mode is executed by pressing the push button 9 when the consumer goes out, a message such as "Start security" is displayed in step S41 as shown in the flowchart of FIG. Is output from the speaker 14. Next, until the consumer leaves home 1
For example, after waiting for 2 minutes (YE in step S42)
S), detection of an intruder by the human sensor 16 is started in step S43.

When the human sensor 16 detects an intruder (YES in step S44), the speaker 14 outputs a message such as "I am an intruder" in step S45. If the detected person is not the intruder but the living person who has returned home, the living person performs a predetermined release operation (YES in step S46).
S), the detection of the intruder by the human sensor 16 is canceled in step S47, and a message indicating the cancellation is output in step S48.

On the other hand, when the release operation is not performed in step S46 (NO in step S46), the intruder is detected, so the emergency related organization A is automatically dialed in step S49 and the alarm lamp 17 is turned on. Flashes. Here as well, similar to the above, for example, three call destinations are set, and the emergency call device 2 dials these three places sequentially. Then, in step S51, a message such as "This is an intruder. This is (address) (name)" is sent to the emergency agency A to which the line is connected (YES in step S50) to be notified. In response to this, for example, a police car will be dispatched to the consumer's home 1.

In an emergency such as when the resident cannot be detected in the safety confirmation mode or when an intruder is detected in the security mode, the emergency notification device 2 sends a signal indicating an emergency notification to the management section B of the notification destination. Send to automatically. As this signal, for example, the signal "0" of the push button of the telephone
It is composed of a combination of one or more signals selected from "9", "*" and "#". Upon receiving the signal, the management unit B or the like of the report destination displays the content of the report on the screen of the computer and records the reported message and the like.

As described above, if a plurality of callees are sequentially dialed to make a call, even if one callee cannot make a call while the call is in progress, the other callee is notified, which may lead to a sudden illness of a living person. Can respond promptly and surely. Further, by displaying the content of the notification on the computer screen in the management unit B or the like, and recording the reported message or the like,
You can check the address of the person who made the report and the content of the report.

When the fire sensor is connected to the emergency notification device 2, when the fire detection state by the fire sensor continues for, for example, 2 minutes or more, the same processing as the flowchart of FIG. 4 described above is performed. Be seen. In step S6 in this case, a message such as "The automatic fire alarm system has been activated. This is (address) (name)" is sent to the contact information of the emergency agency A, etc., and based on the detection of the fire sensor. The fact that it is a notification is notified. Here as well, similar to the above, for example, three call destinations are set, and the emergency call device 2 dials these three places sequentially. Based on this, for example, a fire engine will be dispatched to the consumer's home 1 from the fire department. Further, the emergency notification device 2 automatically transmits, for example, a signal indicating a safety notification to the contact information. At the notified contact address, the contents of the notification are displayed on the screen of the computer in response to the signal, and the notified message and the like are recorded.

When the gas leak sensor is connected to the emergency notification device 2, if the gas leak detection state of the gas leak sensor continues for, for example, 2 minutes or more, the same as in the flow chart of FIG. 4 described above. Is processed. In step S6 in this case, a message such as "The gas leak detector has been activated. This is (address) (name)" is sent to the emergency agency A, etc., and notified based on the detection of the gas leak sensor. Is notified. Here as well, similar to the above, for example, three call destinations are set, and the emergency call device 2 dials these three places sequentially. Based on this, a fire engine or the like will be dispatched from the fire department to the residential home 1.

Although the address, name and telephone number of the contact information of the emergency related institution A and the close relatives stored in the storage means 10a can be set and changed by the input key 26 of the emergency notification device 2. In the management section B, when the telephone number of a contact is changed in response to a request from a resident, the emergency call device 2 is dialed,
The consumer is notified that the telephone number is to be changed, and requested to turn on the access permission switch of the emergency notification device 2, for example.

When the consumer approves the change of the telephone number and turns on the access permission switch, the management section B transfers the data of the changed telephone number to the emergency notification device 2 via the communication line 3. Send. As a result, the telephone number stored in the storage unit 10a of the emergency notification device 2 is changed. After this change, the consumer operates the access permission switch to be turned off, and the management unit B is prohibited from changing the telephone number.

Similarly, when adding or deleting a telephone number, the management section B notifies the consumer to that effect and requests the access permission switch to be turned on. Then, in response to the ON operation of the access permission switch by the consumer, the management unit B transmits the additional data or the deletion data of the telephone number to the emergency notification device 2 via the communication line 3. Thereby, the storage means 10a of the emergency notification device 2
The telephone number stored in is added or deleted.
The management unit B checks the contents of the telephone number stored in the storage unit 10a of the emergency notification device 2 as necessary, and checks whether an incorrect telephone number is stored.

As described above, since the management unit B can change, add, and delete the telephone number, the consumer does not have to perform these operations, and the labor of the consumer is reduced. Moreover, since the telephone number stored in the storage means 10a cannot be changed unless the access permission switch is turned on by the consumer, it is possible to prevent the telephone number from being changed without permission of the consumer.

When the predetermined call partner such as the management section B such as the management center dials the telephone number of the emergency call device 2, the emergency call device 2 automatically connects the predetermined call partner and the emergency call device 2. When the dialed call partner is different from the predetermined call partner, the call is made to the call partner and an emergency call is made. The device 2 is prevented from being connected.

That is, as shown in the flowchart of FIG. 9, when the call partner dials the telephone number of the emergency call device 2 and transmits the telephone number of the call partner to the emergency call device 2 (step S61). And YE
S), the control means 10 of the emergency notification device 2 in step S62
c determines whether or not the received telephone number of the other party is the telephone number of the other party who is permitted to make a call in the management unit B or the like which is stored in the storage unit 10a in advance.

When the telephone number of the other party is the telephone number stored in the storage means 10a (YES in step S62), the ring tone is output from the speaker 14 in step S63 and the telephone call is made. The other party and the emergency notification device 2 are connected. Then, step S64
Then, the consumer can talk with the other party by using the microphone 13 and the speaker 14. Thereafter, the push button 12 is pressed in step S65, and the line connection is disconnected.

When the management section B dials the telephone number of the emergency call device 2, steps S62 to S65.
Instead of the above process, the management unit B may change the telephone number.

On the other hand, if the other party does not send the telephone number of the other party to the emergency notification device 2 (step S61)
If the telephone number of the other party is not stored in the storage means 10a (NO in step S62), the call is transferred to the normal telephone 22 connected to the emergency notification device 2 in step S66. Then, the call partner and the telephone 22 are connected. In this case, the consumer takes the handset of the telephone 22 to talk with the other party.

As described above, the emergency notification device 2 can communicate with the other party via the built-in microphone 13 or the like for the convenience of the consumer. The microphone 13 allows the user to hear the sound even if the person does not approach the microphone 13 so much, and thus hears the surrounding sound. Therefore, the other party who dials the emergency call device 2 can hear the sound in the consumer's house 1 through the microphone 13.

Therefore, when the dialed call partner does not transmit the phone number of the call partner to the emergency notification device 2, or when the dialed call partner phone number is stored in the storage means 10a.
In the case of a third party whose telephone number is not stored in, the third party is prevented from being connected to the emergency notification device 2 so that the third party cannot hear the sound in the home 1 of the consumer. We try to ensure privacy.

When the emergency call device 2 side inspects and confirms the connection state of the communication line 3 and the like, the consumer pushes the check button 7 for inspecting, and the speaker 14 "reproduces the address" or the like. A message is output and the address, name, etc. of the consumer are output. Then, a message such as "I will confirm communication" is output, and the management unit B such as the management center is automatically dialed. Then, the consumer uses the microphone 13 and the speaker 14 to manage the management section B.
It is possible to confirm the connection state of the communication line 3 by talking to, for example. Also, by pressing push button 7 again,
The operation status of sensors such as the human sensor 16 can be checked.

When confirming various messages stored in the emergency call device 2, by pushing a push button or the like for confirming voice data in the emergency call device 2, the message is output as voice from the speaker 14. Can be confirmed.

The management section B is adapted to remotely manage the emergency notification device 2. That is, the management unit B checks the CPU, the memory, the built-in battery, and the like used in the control unit 10 of the emergency notification device 2 and changes the telephone number stored in the storage unit 10a of the emergency notification device 2. And checks.

That is, the management unit B is the CP of the emergency notification device 2.
When the operating voltage data of the U or the memory is requested to the emergency notification device 2 via the communication line 3 on a regular basis, and the operating voltage data of the CPU or the like is received,
Whether the CPU or the like is operating normally is checked by checking whether the operating voltage is within a predetermined standard voltage range.

When the operating voltage of the CPU or the like is out of the standard voltage range, the management unit B determines that the operation of the CPU or the like is abnormal, and dispatches a service person to the home 1 of the consumer, for example. The emergency call device 2 is then repaired or replaced. In addition, the management unit B causes the emergency notification device 2 to perform a self-check of the CPU and the like, and requests the result to the emergency notification device 2 to check whether the CPU or the like is operating normally. Has become.

The management unit B requests the emergency notification device 2 for data such as the battery voltage of the built-in battery of the emergency notification device 2 and the voltage during charging, for example, periodically via the communication line 3 and the battery concerned. When data such as voltage is received, it is checked whether the built-in battery has reached the end of its life or not, depending on whether the battery voltage is within a predetermined standard voltage range. Then, when the voltage of the built-in battery is out of the range of the standard voltage, the management unit B sends a service person to the consumer's home 1 to replace the built-in battery, for example.

The management section B is capable of stopping the operation of the emergency notification device 2 or reactivating the emergency notification device 2 after the stop. As a result, the management unit B temporarily stops the operation of the emergency notification device 2 when misinformation from the emergency notification device 2 occurs frequently due to mischief of a child or the like,
The emergency notification device 2 can be activated again after the misinformation such as stopping the mischief is dealt with.

Although the detection of a living person and the detection of an intruder may be switched by the same human sensor 16, the human sensor 16 dedicated to detecting a living person and the human sensor dedicated to detecting an intruder are detected. A sensor 16 is provided separately, and for example, in the case of the safety confirmation mode, only the motion detection sensor 16 dedicated to occupant detection is operated, while in the case of the sleep security mode or security mode, a person dedicated to intruder detection is operated. Alternatively, only the sensor 16 may be operated. In this case, the motion sensor 16 dedicated to detecting the inhabitant is installed on the ceiling of the living room, the kitchen, the bedroom, or the like, where the activity of the inhabitant is, and the motion sensor 1 dedicated to detecting the intruder 1
6 will be installed at the entrance, veranda, etc. that are likely to be the entry route.

When the human sensor 16 dedicated to detecting a living person and the human sensor 16 dedicated to detecting an intruder are respectively installed as described above, detection of a living person and detection of an intruder should be performed at the same time. Is also possible. A push button for executing the safety confirmation mode and a push button for executing the security mode may be separately provided.

As shown in FIG. 10, a handset 19 may be provided on the front of the emergency call device 2 for making a call with the emergency agency A or the like. In this case, the consumer can hold the handset 19 and talk to the other party.

[Brief description of drawings]

FIG. 1 is a block diagram of an emergency call system according to the present invention.

FIG. 2 is a front view of the emergency notification device according to the present invention.

FIG. 3 is a block configuration diagram of an emergency notification device.

FIG. 4 is a flowchart showing the operation of a fire report.

FIG. 5 is a flowchart showing the operation of an emergency report.

FIG. 6 is a flowchart showing the operation of an emergency call.

FIG. 7 is a flowchart showing the operation of the safety confirmation mode.

FIG. 8 is a flowchart showing an operation in an answering mode.

FIG. 9 is a flowchart showing an operation when dialing an emergency call device.

FIG. 10 is a front view of another embodiment of the emergency notification device.

[Explanation of symbols]

1 consumer's home 2 Emergency call device 3 communication lines 10a storage means 24 Access permission switch A Emergency related organizations B Management Department

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Claims (4)

[Claims] 1. An emergency call device 2 installed in a consumer's home 1.
And one or a plurality of report destinations A are connected via a communication line 3, and an emergency report system capable of making a report from the emergency report device 2 to the report destination A is provided. A management unit B is connected via 3, and the management unit B manages the emergency notification device 2 so as to operate normally. 2. The emergency notification device 2 is the emergency notification device 2.
2. The emergency call according to claim 1, wherein the management section B transmits data relating to the operation state of the emergency report apparatus 2 to the management section B, and the management section B checks the operation of the emergency notification apparatus 2 based on the data from the emergency notification apparatus 2. system. 3. The emergency call device 2 has a storage means 10a for storing the address of a predetermined call partner, and is adapted to perform a communication operation only to the call partner stored in the storage means 10a. The management unit B is capable of changing the address of the other party stored in the storage unit 10a.
The emergency call system described. 4. The emergency notification device 2 has an access permission switch for permitting access from the management section B, and when the emergency notification device 2 is operated by the access permission switch to be accessible. The emergency notification system according to claim 3, wherein the management unit B is capable of changing the address of the other party stored in the storage means 10a of the emergency notification device 2.