JP2003023485A - Method, system and program for converting origination telephone number - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent the occurrence of wasteful confusion and troubles due to failure of a telephone set by automatically connecting a system to the other appropriate telephone sets, when the telephone set of a call destination is in trouble when making a telephone call. SOLUTION: A failure detection terminal 20 detects the failure of the telephone set of the call destination, and transmits failure information to a call processing terminal 10. The call processing terminal 10 updates a telephone number conversion table 10-2, on the basis of received failure information and search a telephone number conversion table 10-2 on the basis of a transmission telephone number. When the transmission telephone number is the object of conversion, it is converted into a conversion telephone number, analyzed as to whether the conversion telephone number is a line wire number or an extension number, and then the call is made in accordance with an analyzed transmission type.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call origination telephone number conversion method, a call origination telephone number conversion system, and a call originator, in which a call origination processing terminal is installed between a telephone and an exchange, and the origination telephone number is converted according to a telephone number conversion table. Phone number conversion program.

[0002]

2. Description of the Related Art When a telephone is used, an incorrect telephone number may be used, resulting in extra expense or inconvenience such as inability to make a call. For example, if the destination phone and the source phone are connected by a dedicated line and the destination phone has an external number and an extension number, you can dial the extension number to open the public line. Although the usage fee can be saved, there is a case where unnecessary costs are incurred because an outside number may be mistakenly called.

Japanese Unexamined Patent Publication No. 9-46741 and Japanese Unexamined Patent Publication No.
Japanese Patent Laid-Open No. 1-205832 discloses a private branch exchange connection method and a called number conversion device at the time of calling in order to prevent such waste. When a telephone call is made using an outside line number by using the method or device disclosed in these, even though the telephone set of the call originator and the telephone set of the callee are connected by a dedicated line. In addition, since it is automatically converted into an extension number corresponding to the external line number and then connected to the destination, it is possible to suppress the generation of extra cost.

In addition, when the telephone number of the call destination is changed due to a change in address or the like, or when the telephone number is revised due to an increase in the number of subscribers to the telephone contract, the managed telephone number Depending on the number of numbers, the change could require a lot of man-hours.

Japanese Unexamined Patent Application Publication No. 2001-69542 discloses a telephone exchange device for solving such a problem. The date and time when a telephone number is revised and conversion dial information are set in the telephone exchange device in advance. By doing so, the user of the telephone exchange device will not be aware of the telephone number revision,
After starting the revision, you can automatically make a call to a new telephone number and make automatic and accurate changes without manually re-registering dial information such as speed dials registered on the telephone exchange. It becomes possible.

[0006]

However, such a conventional private branch exchange connection method, an outgoing call incoming number conversion device, a telephone exchange device, and the like are out of order when the destination telephone set is out of order. It was not feasible to automatically connect to a phone that did not. In particular, JP-A-9-
The inventions disclosed in Japanese Patent No. 46741 and Japanese Patent Laid-Open No. 11-205832 can convert an external line number into an internal line number, but when the internal line number is out of order, the external line number of another telephone It was not possible to connect to the or extension number.

[0007] Further, it is not assumed that the extension number is multiplied by the external number, which is contrary to the spirit of the invention. Therefore, the extension number is not distinguished from the external number. However, it may be necessary to convert the extension number to the external number in order to connect to the other phone when the destination phone is out of order. Or outside line. The same shall apply in the following).

Further, although the telephone exchange device disclosed in Japanese Patent Laid-Open No. 2001-69542 has telephone number information before and after conversion, the telephone number is automatically converted at the conversion start date and time. , Was replaced with a new phone number. Therefore, this telephone exchange device usually uses the telephone number before conversion to make a call, and the telephone number after conversion needs to be used only when the destination telephone is out of order. It was not able to handle phone number conversion.

The present invention has been made in view of the above circumstances, solves the inconveniences associated with conventional telephone exchanges, etc., and, when the destination telephone is in trouble, provides a telephone that is not in trouble. An object is to provide a calling telephone number conversion method, a calling telephone number conversion system, and a calling telephone number conversion program that enable automatic connection.

[0010]

In order to achieve the above object, the calling telephone number conversion method according to claim 1 of the present invention is
A calling telephone number conversion method in which a calling processing terminal is installed between the calling telephone and the exchange, and the calling telephone number is converted according to a telephone number conversion table. And the corresponding conversion phone number is registered in the phone number conversion table, the phone number conversion table is searched based on the calling phone number, and the calling phone number is registered as a conversion target in the phone number conversion table. Based on this telephone number conversion table, the calling telephone number is converted into a converted telephone number, and it is analyzed whether this converted telephone number is an external number or an extension number. When the telephone number is an outside line number, the outside line calling means is used, and when the converted telephone number is an extension number, the extension calling means is used to make a call to the destination telephone corresponding to the converted telephone number. Method and And Aru.

If such a method is used for the calling telephone number conversion method, the calling party can be aware of the called party's telephone or exchange even if the called party's telephone or exchange is out of order. It becomes possible to properly connect to the telephone instead of the telephone. That is, when the destination telephone is out of order, the telephone numbers of telephones other than the faulty telephone are associated with the telephone number of the destination telephone and registered in the telephone number conversion table. In the case of a failure of the exchange, it is realized by registering the telephone numbers of telephones other than the telephone connected to the faulty exchange with the telephone numbers of the destination telephones in the telephone number conversion table. It becomes possible.

As a result, for example, even when the telephone number of the caller who has called by the extension number or the exchange or the like connected to the telephone is out of order, the telephone is connected to a different exchange near the telephone. It is possible to connect to a telephone or the like that is being used. The term "failure" refers to a state in which the telephone or exchange cannot communicate, and includes cases where the telephone or exchange itself is out of order, or when the telephone or exchange is under maintenance.

Next, in the calling telephone number conversion method according to the second aspect of the present invention, when the failure detection terminal detects a failure of the destination telephone or exchange, and the destination telephone or exchange fails. The method of transmitting the failure information to the transmission processing terminal, and the transmission processing terminal updates the telephone number conversion table based on the transmitted failure information.

If the calling telephone number conversion method is such a method, the registration of the telephone number conversion table can be automated. That is, the failure detection terminal periodically checks whether or not the destination phone can talk, detects a failure, and sends failure information to the transmission processing terminal. Based on this, it becomes possible to update the telephone number conversion table.

As a method of setting the converted telephone number at this time, for example, there is a method of dividing the destination telephones into a predetermined group and randomly selecting from them.
By this, for the administrator of the outgoing processing terminal,
It is not necessary to update the telephone number conversion table based on the failure information of the destination telephone, etc., and accurate information can be collected.

The detection of the failure of the exchange does not have to be for detecting the failure of the exchange itself, and the cause of the failure of connection to the destination telephone is the exchange to which the telephone is connected. In some cases, this may prove to be the result. That is, in this case, it suffices to understand that all the telephones connected to the faulty exchange are out of order as fault information, and it is not always necessary to give the fault of the exchange itself as fault information.

Next, in the calling telephone number conversion system according to claim 3 of the present invention, a calling telephone number conversion system in which a calling telephone and a called telephone are connected via a calling exchange and a called exchange Register the phone number of the destination phone and the corresponding conversion phone number in the phone number conversion table, search the phone number conversion table based on the calling phone number, and convert the calling phone number to the phone number conversion table. If it is registered as, the calling telephone number is converted into the converted telephone number based on the telephone number conversion table, and it is analyzed whether this converted telephone number is an external number or an extension number. As a result of the analysis, if the converted telephone number is an external number, the external line transmission means is used, and if the converted telephone number is an extension number, the internal line transmission means is used,
The configuration includes a call processing terminal for making a call to a call destination telephone corresponding to the converted telephone number, a call source exchange connected to the call processing terminal, and a communication line connecting the call source exchange and the call destination exchange.

If the originating telephone number conversion system is configured as described above, the originator does not need to be aware of this even if the destination telephone set or exchange is out of order It becomes possible to properly connect to the telephone instead of the telephone.

Next, in the calling telephone number conversion system according to claim 4 of the present invention, a failure occurs in the calling telephone number conversion system in which a calling telephone and a called telephone are connected via a calling exchange and a called exchange. The other phone number conversion table stored in the detection terminal is searched based on the calling phone number, and it is registered in the other phone number conversion table that the destination phone corresponding to this calling phone number is out of order. If it is, the failure detection terminal that converts the calling telephone number to another conversion telephone number based on the other telephone number conversion table and makes a call to the destination telephone corresponding to the other conversion telephone number, and the call processing The configuration includes a source exchange connected to the terminal, a destination exchange connected to the destination telephone and the failure detection terminal, and a communication line connecting the source exchange and the destination exchange.

If the originating telephone number conversion system has such a configuration, the originating telephone number can be converted into an appropriate telephone number by the failure detection terminal connected to the destination exchange. If the destination telephone corresponding to the originating telephone number is out of order is registered in another telephone number conversion table, it is simply known that the telephone number is registered in the telephone number conversion table. It does not matter if it is done. If the destination telephone is out of order is registered in the telephone number conversion table or another telephone number conversion table, the same applies in other cases.

Next, in the calling telephone number conversion system according to claim 5 of the present invention, a failure occurs in the calling telephone number conversion system in which the source telephone and the destination telephone are connected via the source exchange and the destination exchange. Register the telephone number of the destination phone you are calling and the corresponding conversion telephone number in the telephone number conversion table, search the telephone number conversion table based on the calling telephone number, and make the calling telephone number in the telephone number conversion table. If it is registered as a conversion target, based on the telephone number conversion table, the calling telephone number is converted to a conversion telephone number, and it is analyzed whether this conversion telephone number is an external number or an extension number, and a failure occurs. The call processing terminal that makes a call to the destination telephone corresponding to the converted phone number via the detection terminal, and other phone number changes stored in the failure detection terminal after receiving a call from the call processing terminal. The table is searched based on the telephone number transmitted by the transmission processing terminal, and if the destination telephone corresponding to this telephone number is registered as being out of order, it is also based on another telephone number conversion table. , A failure detection terminal that converts the telephone number sent by the outgoing call processing terminal to another converted telephone number and makes a call to the destination telephone corresponding to the other converted telephone number, and a source connected to the outgoing call processing terminal The configuration includes an exchange, a destination exchange connected to the destination telephone and a failure detection terminal, and a communication line connecting the source exchange and the destination exchange.

If the originating telephone number conversion system has such a configuration, for example, the information of the telephone number conversion table registered in the originating processing terminal is old and the converted telephone number once converted by the originating processing terminal. Even if the destination telephone is actually out of order, the failure detection terminal can convert the phone number again into an appropriate phone number. Thus, the user of the telephone can appropriately make a call even if the information in the telephone number conversion table in the call processing terminal is incorrect.

Next, in the originating telephone number conversion system according to claim 6 of the present invention, the failure detection terminal detects a failure of the destination telephone and transmits the failure information to the origination processing terminal for origination processing. The terminal is configured to update the telephone number conversion table based on the transmitted failure information. If the originating telephone number conversion system is configured in this way, it becomes possible to automate the registration of the telephone number conversion table.

Next, in the calling telephone number conversion system according to claim 7 of the present invention, the failure detection terminal detects a failure of the destination telephone and updates other telephone number conversion tables based on this failure information. Then, the transmission processing terminal updates the telephone number conversion table stored in the transmission processing terminal based on the other transmitted telephone number conversion table.

If the originating telephone number conversion system is configured in this way, the failure detection terminal can have its own telephone number conversion table, and it can be confirmed whether or not the destination telephone can talk. By properly controlling the frequency of, it is possible to improve the accuracy of the telephone number conversion table. Further, by transmitting this telephone number conversion table to the transmission processing terminal, it becomes possible to cause the transmission processing terminal to automatically update the highly accurate telephone number conversion table.

Next, in the calling telephone number conversion system according to claim 8 of the present invention, at least either the telephone number conversion table or another telephone number conversion table has a priority of the converted telephone numbers. If the calling telephone number conversion system has such a configuration, it is possible to determine the converted telephone number in accordance with the priority order. Also, by setting a flag etc. indicating that the converted telephone number is valid in the telephone number conversion table, the call processing terminal can automatically convert the outgoing telephone number into the converted telephone number determined according to the priority order. It is also possible to

Next, the calling telephone number conversion program according to the ninth aspect of the present invention converts the calling telephone number to the calling processing terminal installed between the calling telephone and the exchange according to the telephone number conversion table. This is a calling telephone number conversion program that allows the call processing terminal to register the telephone number of the destination telephone and the corresponding conversion telephone number in the telephone number conversion table, and the telephone number conversion table based on the calling telephone number. If the calling telephone number is registered as a conversion target in the telephone number conversion table, the calling telephone number is converted to the converted telephone number based on this telephone number conversion table, and this converted telephone number is It is analyzed whether it is an external number or an extension number, and as a result of this analysis, if the converted telephone number is an external number, the external telephone transmission means is used to convert the converted telephone number to an extension number. Case, by using the extension transmitting means, it is constituted to perform a call to the destination telephone corresponding to convert the telephone number.

If the calling telephone number conversion program is configured in this way, the calling party will not be aware of this even if the called party's telephone or exchange is out of order, and the called party's telephone It becomes possible to properly connect to the telephone instead of the.

Next, a calling telephone number conversion program according to a tenth aspect of the present invention causes a failure detection terminal to detect a failure of a destination telephone or exchange, and when the destination telephone or exchange fails. The failure information is transmitted to the call processing terminal, and the call processing table is updated based on the failure information transmitted. If the originating telephone number conversion program is configured in this way, it becomes possible to automate the registration of the telephone number conversion table.

[0030]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below.
A description will be given with reference to the drawings. First Embodiment First, a first embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of a calling telephone number conversion system according to each embodiment of the present invention.

As shown in the figure, the calling telephone number conversion system has a facility X (source), a facility Y (destination), a communication line 40 and a communication line 41. Facilities X and Y
Are various facilities such as factory facilities and office buildings, and have a private telephone system with a plurality of telephones.

The facility X has a telephone set A, an outgoing call processing terminal 10 and an exchange 30, and the facility Y has an exchange 31, an exchange 32, a telephone set B, a telephone set C and a telephone set D. As the telephones A to D, conventionally known telephones that can be connected to an exchange or a computer terminal can be used.

However, in the present embodiment, the telephone set A
Is a source (sometimes referred to as a source telephone), telephones B to D are destinations (each may be referred to as a destination telephone), and telephones B and D are in failure. There is. Further, the exchange 30 is a source exchange (sometimes referred to as a source exchange), and the exchanges 31 and 32 are destination exchanges (sometimes referred to as a destination exchange), respectively. Known ones can be used. The number of installed telephones and exchanges and the installation configuration can be arbitrary according to need.

The transmission processing terminal 10 is an information processing apparatus connected to the telephone set A and the exchange 30 of the transmission source, and the telephone number conversion table registration means 1 for registering the telephone number conversion table 10-2.
Has 1. Further, when the outgoing call processing terminal 10 receives the outgoing call from the telephone set A, it searches the telephone number conversion table 10-2 based on the outgoing telephone number and determines whether or not the outgoing telephone number is a conversion target. The analysis means 10-3 is included. Further, if the outgoing telephone number is to be converted, the telephone number converting means 10 extracts the converted telephone number from the telephone number conversion table 10-2 and passes the converted telephone number to the transmission type analyzing means 10-5. -4.

Then, the transmission type analyzing means 10-5, to which the converted telephone number is passed, has the converted telephone number as an external telephone number (external number) or an internal telephone number (extension number). If it is for an outside line, it is passed to the outside line transmission means 10-6, and if it is for an extension line, it is passed to the extension line transmission means 10-7. Make a call. As the transmission processing terminal 10, a personal computer, a notebook computer, or the like can be used as well as an information processing device such as a workstation or a server.

A publicly known public line can be used as the communication line 40, and a conventionally known dedicated line can be used as the communication line 41. Generally, the communication line 40
May be referred to as a public network or an outside line, and the communication line 41 may be referred to as a private network or an extension line.

Next, a processing procedure in the originating telephone number conversion system of the first embodiment will be described with reference to FIG. The figure is an operation procedure diagram showing a processing procedure in the originating telephone number conversion system of the present embodiment.

First, the transmission processing terminal 10 registers the telephone number conversion table 10-2 (step 10). The registration of the telephone number conversion table 10-2 is performed manually based on the maintenance information of the telephones B to D, the failure report, and the like.

FIG. 3 is a diagram showing an example of the contents of the telephone number conversion table 10-2. A calling telephone number and a converted telephone number are registered in the telephone number conversion table 10-2, and when the telephone having the calling telephone number is out of order,
It becomes possible to convert into the conversion telephone number corresponding to the calling telephone number. In addition, in the telephone number conversion table 10-2, the correspondence between the outgoing telephone number and the converted telephone number is registered in advance for all target telephones, and a flag for determining whether or not to use the information, etc. In addition, by additionally providing the telephone number conversion table 10-2, the telephone number conversion table 10-2 can be easily registered.

The telephone number conversion table 10-2 can be registered with priorities as shown in FIG. By doing so, even if the telephone corresponding to a certain converted telephone number is also out of order, the converted telephone numbers of other telephones can be selected according to the priority order, and the telephone number conversion can be performed. It is possible to easily register Table 10-2.

Also in this case, the telephone number conversion table 10
2 is registered, for example, a flag for deciding which one of the converted telephone numbers corresponding to each outgoing telephone number is to be converted is registered in the telephone number conversion table 10-2.
By giving it, it becomes possible to easily use the priority order. In addition, as long as the converted telephone number can be determined based on the priority order, the details of the processing procedure may be arbitrary.

Next, with respect to the call from the telephone A (step 11), the telephone number analyzing means 10-3 of the call processing terminal 10 is executed.
Is a telephone number conversion table 10-2 based on the originating telephone number.
Is analyzed and it is analyzed whether or not the calling telephone number is a conversion target (step 12). If the outgoing telephone number is to be converted, the telephone number converting means 10-4 extracts the converted telephone number from the telephone number conversion table 10-2 and converts the outgoing telephone number into the extracted converted telephone number. (Step 13).

Further, the transmission type analysis means 10-5 judges whether the converted telephone number is an external telephone number or an extension telephone number, and if the converted telephone number is an external telephone line, the external telephone transmission means. If it is for extension, the converted telephone number is passed to the extension transmitting means 10-7 (step 14).

Each transmitting means which has received the converted telephone number,
The call is made through a line suitable for the telephone number (step 15). For example, when a call is made to the telephone B of FIG. 1, the telephone number is 03-XXXX-XXX0, and according to the telephone number conversion table 10-2 shown in FIG. 3, this is the conversion target. , Conversion phone number is 03-XXXX
-Because it is XXX1, an external line is transmitted and the telephone set C is received.

When a call is made to the telephone D by using the extension number, the extension number is 000 according to FIG.
2, and according to the telephone number conversion table 10-2 shown in FIG. 3, this is a conversion target and the converted telephone number is 0001, so an extension call is made to the telephone C.

Further, even when the telephone number conversion table 10-2 has a priority order, when a telephone call is made to the telephone set B, the telephone number is 03-XX.
XX-XXX0, and the telephone number conversion table 10 shown in FIG.
-2, the first candidate for conversion phone number is 03-XXX
It can be seen that it is X-XXX1.

When it is determined that the converted telephone number is a number to be applied due to a flag or the like set separately in the telephone number conversion table 10-2, an external call is made and the telephone C is received. In the present embodiment, the call processing terminal 10 is also installed between each of the exchanges connected to the telephones B to D so that the telephones A to D can be used as a source or a destination. Of course, what is possible is possible. The present invention can also be used as a transfer telephone system, and a failure of the telephone in this embodiment means that the telephone cannot be used.

If the processing procedure in the originating telephone number conversion system is set in such an order, the correspondence between the appropriate originating telephone number and the converted telephone number is preliminarily associated with each other.
By registering in 2, it becomes possible to make a telephone call without being aware of whether the telephone at the destination of the call is out of order or under maintenance.

Further, it is possible to freely set the telephone number of the conversion destination regardless of whether it is an outside line or an extension line. Furthermore, by setting the priority order in the telephone number conversion table 10-2, when updating the telephone number conversion table 10-2,
It becomes possible to determine the conversion telephone number easily and effectively.

Second Embodiment Next, a second embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of a calling telephone number conversion system according to each embodiment of the present invention. The configuration of the calling telephone number conversion system of this embodiment is the one of which the failure detection terminal 20 is added to the configuration of the first embodiment.

The failure detection terminal 20 is an information processing device connected to the exchange on the telephone side of the call destination, and periodically tries to call the telephones B and C, so that the telephones B and C can talk. It is determined whether or not the faulty telephone is detected. Further, the failure detection terminal 20 transmits this failure information to the transmission processing terminal 10.

In FIG. 5, the failure detection terminal 20
Is connected to the exchange 32, but at the same time the exchange 31
It is also preferable that the state of the telephone D is monitored by connecting to the above. It is also preferable that a separate failure detection terminal 20 is connected to the exchange 31 so that the status is monitored by the failure detection terminal 20 that is different for each exchange. In this case, the plurality of failure detection terminals 20
It is also preferable that the detected failure information is centrally managed by a server or the like that integrates the. Also, the function of the failure detection terminal 20 can be provided to the exchange 32 or the like.

Next, a processing procedure in the calling telephone number conversion system of the second embodiment will be described with reference to FIG. The figure is an operation procedure diagram showing a processing procedure in the originating telephone number conversion system of the present embodiment. In the following, it is assumed that the failure detection terminal 20 is also connected to the exchange 31.

First, the failure detection terminal 20 is operated by the telephones B to D.
By periodically trying to make a call, it is monitored whether or not a call is possible, and the faulty telephone is detected (step 10). Next, the failure information is transmitted to the transmission processing terminal 10 (step 11). Then, based on this failure information, the transmission processing terminal 10 causes the telephone number conversion table 10-
2 is registered (updated) (step 12).

At this time, as a method of setting the converted telephone number, for example, the destination telephones are divided into predetermined groups,
There is a method such as randomly selecting from among them. In addition, the calling telephone number and the converted telephone number are associated in advance, and a flag for setting whether or not each information is available is provided in the telephone number conversion table 10-2, and the flag is set based on the failure information. It is also preferable to update the telephone number conversion table 10-2 by setting.

Further, the failure detection terminal 20 is also made to hold the telephone number conversion table 20-3 independently, and when the failure telephone is detected in step 10, it is held in the failure detection terminal 20 based on the failure information. Telephone number conversion table 2
It is also preferable to update 0-3 and transmit the telephone number conversion table 20-3 to the transmission processing terminal 10 in step 11. Then, the transmission processing terminal 10 updates the telephone number conversion table 10-2 held by itself based on the transmitted telephone number conversion table 10-2.

The failure information in step 11 and the transmission timing of the telephone number conversion table 20-3 can be set as appropriate according to the operating mode of the originating telephone number conversion system. Telephone number conversion table 1 in the transmission processing terminal 10
In order to improve the accuracy of 0-2, it is preferable that the transmission in step 11 is performed every time the fault detection terminal 20 detects a faulty telephone, but it may be performed periodically from the viewpoint of operation. It The operation after this (Step 1
3 to 17) is the same as the operation (steps 11 to 15) of the first embodiment.

If the processing procedure in the originating telephone number conversion system is arranged in this order, the telephone number conversion table 10-2 will be described.
It becomes possible to automatically register. As a result, the time difference between the failure timing and the registration timing, which is assumed when the registration of the telephone number conversion table 10-2 is manually performed, and the state of the telephone are constantly monitored, and when the failure occurs, the telephone number is changed. It is possible to solve the problem that it takes time and effort to register the number conversion table 10-2.

[Third Embodiment] Next, a third embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of a calling telephone number conversion system in each embodiment of the present invention. Each component of this embodiment is
It is similar to that in the second embodiment.

However, in addition to the function of the second embodiment, the failure detection terminal 20 further mediates and receives the outgoing call made from the outgoing call processing terminal 10 to each destination telephone, and the outgoing call telephone number thereof. Based on this, the telephone number conversion table 20-3 held by the failure detection terminal 20 is searched to analyze whether or not the calling telephone number is a conversion target. Further, the failure detection terminal 20 uses the calling telephone number (if the calling telephone number is once converted by the calling processing terminal 10, if the calling telephone number is to be converted). The calling telephone number (10) is converted into a converted telephone number, and the telephone having the converted telephone number is called.

Next, a processing procedure in the calling telephone number conversion system of the third embodiment will be described with reference to FIG. The figure is an operation procedure diagram showing a processing procedure in the originating telephone number conversion system of the present embodiment. Note that, in the present embodiment as well, as in the case of the second embodiment, the failure detection terminal 2
Assume that 0 is also connected to switch 31.

First, the failure detection terminal 20 is connected to the telephones B to D.
By periodically trying to make a call, it is monitored whether or not a call is possible, and the faulty telephone is detected (step 10). Next, the failure detection terminal 20 uses the step 10
The telephone number conversion table 20-3 held by itself is registered (updated) based on the failure information acquired by (step 11).

Then, the registration of the telephone number conversion table 10-2 in the transmission processing terminal 10 is performed independently of the telephone number conversion table 20-3 in the failure detection terminal 20 (step 12). It is assumed that the registration of the telephone number conversion table 10-2 in the transmission processing terminal 10 is manually performed based on the maintenance information scheduled in advance or the notification of the failure occurrence. in this case,
The order of step 12 and the steps before it can be performed in any order.

In step 12 of this embodiment, the transmission processing terminal 10 is made to receive the failure information acquired by the failure detection terminal 20, which is the operation in steps 11 and 12 of the second embodiment. It is also preferable to combine input registration and automatic registration. By registering the telephone number conversion table 10-2 in this way, it becomes possible to register the conversion information more flexibly.

Next, the operation from the call originating from the telephone A to the operation originating from the call processing terminal 10 (steps 13 to 17) is the same as the operation in the second embodiment (steps 13 to 17). is there. Then, the failure detection terminal 20 uses the transmission processing terminal 10 in step 17.
Is received as an intermediary for making a call to the destination telephone, and the telephone number conversion table 20-3 held by the failure detection terminal 20 is searched based on the originating telephone number, and the originating telephone number is the conversion target. It is analyzed whether or not (step 18).

The calling telephone number referred to here is not registered in the telephone number conversion table 10-2 in the call processing terminal 10 and is transmitted to the failure detecting terminal 20 without being converted. There is both the outgoing call telephone number which is once converted by the outgoing call processing terminal 10 and is originated by the outgoing call processing terminal 10 by using the converted telephone number.
Can be done similarly.

Further, when the received calling telephone number is to be converted, the failure detecting terminal 20 converts the calling telephone number into a converted telephone number (step 19) and calls the telephone having this converted telephone number. (Step 20).

For example, when the telephone number conversion tables of the transmission processing terminal 10 and the failure detection terminal 20 are prioritized, the telephone set A is 03-XXXX-XXXX.
Suppose that 2 is transmitted. According to the telephone number conversion table 10-2 in the transmission processing terminal 10 shown in FIG. 7, among the conversion telephone numbers corresponding to this transmission telephone number, the valid one is 03-XXXX-XXX0 of the priority order. I understand.

Therefore, in the transmission processing terminal 10, the transmission telephone number 03-XXXX-XXX2 is converted to the conversion telephone number 03-XXXX-XXX0, and then redialing is performed. The failure detection terminal 20 uses this 03-XXXX-X.
The transmission to XX0 is received as an intermediary, the telephone number conversion table 20-3 in the failure detection terminal 20 shown in FIG. 7 is searched, and it is analyzed whether or not to convert.

In this case, it can be seen that the redialed telephone number is a conversion target, and among the converted telephone numbers corresponding to this, the valid one is the priority 0001. Therefore, in the failure detection terminal 20, the redialed telephone number 03-XXXX-XXXX0 is converted into the converted telephone number 0001, then redialed again, and is received by the telephone C corresponding to this telephone number.

In FIG. 7, the determination of the converted telephone number is determined by the valid flag, but instead of this, a flag for determining whether or not the telephone having each converted telephone number is defective is used. It is also possible to make a judgment, and the detailed processing procedure may be any one as long as the converted telephone number can be judged.

Further, in the third embodiment, it is also preferable to eliminate the transmission processing terminal 10 and perform the transmission telephone number conversion only by the failure detection terminal 20. By doing so, it becomes possible to appropriately perform the telephone number conversion only by the state management of the telephone set at the destination without the state management of the destination telephone set at the source.

If the processing procedure in the originating telephone number conversion system is set in such an order, for example, in a case where the telephone number conversion table 10-2 in the originating processing terminal 10 cannot be kept in a real and latest state in operation. Also, the failure detection terminal 20
Since the telephone number can be converted on the side as well,
It is possible to realize outgoing telephone number conversion with higher accuracy.

The detection of the faulty telephone set, the call origination type analysis and the like in the above embodiment are executed by the caller telephone number conversion program. This calling number conversion program
Send commands to each component of the computer, perform predetermined processing,
For example, the detection processing of the faulty telephone and the transmission type analysis processing are performed. As a result, these processes are realized by the transmission processing terminal 10, the failure detection terminal 20 and the like in which the transmission telephone number conversion program and the computer cooperate.

The calling telephone number conversion program is stored in the ROM or the hard disk of the computer.
It can be stored in a computer-readable recording medium, such as an external storage device or a portable recording medium.
The external storage device is a storage expansion device that has a built-in recording medium such as a magnetic disk and is externally connected to, for example, the transmission processing terminal 10. On the other hand, the portable recording medium is a recording medium that can be mounted in a recording medium driving device (drive device) and is portable, and is, for example, a CD-ROM, a flexible disk, a memory card, a magneto-optical disk, or the like. .

The program recorded on the recording medium is loaded into the RAM of the computer and executed by the CPU. By this execution, the functions of the transmission processing terminal 10, the failure detection terminal 20, and the like of the present embodiment described above are realized. Further, when the calling telephone number conversion program is loaded on a computer, the calling telephone number conversion program held on another computer can be downloaded to its own RAM or an external storage device using a communication line. The downloaded calling telephone number conversion program is also executed by the CPU to realize the detection processing of the faulty telephone and the call type analysis processing of the present embodiment.

In the above embodiment, both sides of the source telephone and the destination telephone have the functions of both sides, that is, the failure detecting terminal is set in the exchange on the calling side and the telephone of the destination. By connecting the call processing terminals to the exchanges, it is possible to use the respective telephones as both the caller's telephone and the callee's telephone.

[0078]

As described above, according to the present invention, even if the destination telephone or exchange is out of order, the originator does not have to be aware of the fact that the destination telephone or exchange is out of order. It becomes possible to properly connect to the telephone instead of the. Further, by automatically detecting the telephone that is out of order, it is possible to eliminate the time lag between the occurrence of the failure and the registration of the telephone number conversion table, and to realize the outgoing telephone number conversion with high accuracy. Furthermore, by making it possible to convert the telephone number even in the failure detection terminal connected to the exchange on the telephone side of the transmission destination, it becomes possible to realize the conversion of the transmission telephone number with even higher accuracy.

Further, the calling telephone number conversion program can realize the function of detecting the faulty telephone and the function of analyzing the call type by sending a predetermined command to each component of the computer. As a result, these functions and the like can be realized by a transmission processing terminal, a failure detection terminal, etc. in which the transmission telephone number conversion program and the computer cooperate.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a calling telephone number conversion system according to each embodiment of the present invention.

FIG. 2 is an operation procedure diagram showing an operation of the calling telephone number conversion system according to the first embodiment of the present invention.

FIG. 3 is a diagram showing a telephone number conversion table according to each embodiment of the present invention.

FIG. 4 is a diagram showing a telephone number conversion table with priorities according to each embodiment of the present invention.

FIG. 5 is a block diagram showing a configuration of a calling telephone number conversion system according to the first and second embodiments of the present invention.

FIG. 6 is an operation procedure diagram showing an operation of the calling telephone number conversion system according to the second embodiment of the present invention.

FIG. 7 is an operation procedure diagram showing an operation of the calling telephone number conversion system according to the third embodiment of the present invention.

FIG. 8 is a diagram showing a detailed example of a telephone number conversion table with priorities according to the third embodiment of the present invention.

[Explanation of symbols]

A to D telephone X, Y facility 10 Call processing terminal 10-1 Telephone number conversion table registration means 10-2 Phone number conversion table 10-3 Telephone number analysis means 10-4 Telephone number conversion means 10-5 Transmission type analysis means 10-6 Outside line transmission means 10-7 Extension transmission means 20 Failure detection terminal 20-1 Failure detection means 20-2 Telephone number conversion table registration means 20-3 Telephone number conversion table 20-4 Telephone number conversion table transmission means 20-5 Telephone number analysis means 20-6 Telephone number conversion means 20-7 Extension transmission means 30-32 switch 40 communication lines (public network) 41 Communication line (private network)

Claims (10)

[Claims] 1. A call origination telephone number conversion method, wherein a call origination processing terminal is installed between a caller telephone and an exchange, and a call origination telephone number is converted according to a telephone number conversion table, wherein the call origination processing terminal is The telephone number of the destination telephone and the corresponding converted telephone number are registered in the telephone number conversion table, the telephone number conversion table is searched based on the calling telephone number, and the calling telephone number is the telephone number. If it is registered in the conversion table as a conversion target, the calling telephone number is converted into the conversion telephone number based on the telephone number conversion table, and the conversion telephone number is an external number or an extension number. If, as a result of this analysis, the converted telephone number is an external number, an external line transmission means is used, and if the converted telephone number is an extension number, an internal line transmission means is used. , Calling telephone number conversion method and performing a call to the destination telephone corresponding to the conversion telephone number. 2. A failure detection terminal detects a failure of the destination telephone or exchange, and when the destination telephone or exchange is defective, transmits the failure information to the transmission processing terminal, 2. The calling telephone number conversion method according to claim 1, wherein the calling processing terminal updates the telephone number conversion table based on the transmitted failure information. 3. A calling telephone number conversion system in which a calling telephone and a called telephone are connected via a calling exchange and a called exchange, wherein a telephone number of the called telephone and a corresponding converted telephone number. Is registered in the telephone number conversion table, the telephone number conversion table is searched based on the calling telephone number, and if the calling telephone number is registered in the telephone number conversion table as a conversion target, the telephone number Based on the conversion table, the calling telephone number is converted to the converted telephone number, and whether the converted telephone number is an external number or an extension number is analyzed, and as a result of this analysis, the converted telephone number is If it is an outside line number, the outside line calling means is used. If the converted telephone number is an extension number, the extension calling means is used to call the destination telephone corresponding to the converted telephone number. A calling telephone number conversion, comprising: the calling processing terminal for making a call to the destination, the originating exchange connected to the calling processing terminal, and a communication line connecting the originating exchange and the destination exchange. system. 4. In the originating telephone number conversion system in which the originating telephone and the destination telephone are connected through the originating exchange and the destination exchange, the other telephone number conversion table stored in the failure detection terminal is originated. If it is registered in the other telephone number conversion table that the destination telephone corresponding to the calling telephone number is out of order, it is searched based on the other telephone number conversion table. , The failure detection terminal for converting the calling telephone number into another conversion telephone number and making a call to a destination telephone corresponding to the other conversion telephone number, and the source exchange connected to the call processing terminal. And a call destination exchange connected to the call destination telephone and the failure detection terminal, and a communication line connecting the call originator exchange and the call destination exchange. Telephone number conversion system. 5. In a calling telephone number conversion system in which a calling telephone and a called telephone are connected via a calling exchange and a called exchange, a telephone number of the called telephone in failure and a corresponding conversion The telephone number is registered in the telephone number conversion table, the telephone number conversion table is searched based on the calling telephone number, and if the calling telephone number is registered as a conversion target in the telephone number conversion table, the Based on the telephone number conversion table, the calling telephone number is converted into the converted telephone number, and it is analyzed whether the converted telephone number is an outside line number or an extension number, and the converted telephone is passed through a failure detection terminal. The call processing terminal for making a call to a call destination telephone corresponding to a number, and another phone number conversion table stored in the failure detection terminal upon receipt of a call from the call processing terminal. Search based on the telephone number transmitted by the message processing terminal, and if the destination telephone corresponding to this telephone number is registered as being out of order, based on the other telephone number conversion table, Connected to the failure detection terminal for converting the telephone number transmitted by the transmission processing terminal into another conversion telephone number and transmitting to the destination telephone corresponding to the other conversion telephone number; and the transmission processing terminal. And a source exchange, the destination exchange connected to the destination telephone and the failure detection terminal, and a communication line connecting the source exchange and the destination exchange. Number conversion system. 6. In the outgoing telephone number conversion system, the failure detection terminal detects a failure of the destination telephone and sends the failure information to the outgoing call processing terminal, and the outgoing call processing terminal sends the information. The calling telephone number conversion system according to claim 3, wherein the telephone number conversion table is updated based on the received failure information. 7. In the originating telephone number conversion system, the failure detecting terminal detects a failure of the destination telephone and updates the other telephone number conversion table based on the failure information to perform the calling process. A transmission to a terminal, and the call processing terminal updates the phone number conversion table stored in the call processing terminal based on the other phone number conversion table transmitted. The outgoing telephone number conversion system described in 3 or 5. 8. The calling telephone number conversion system according to claim 3, wherein at least one of the telephone number conversion table and the other telephone number conversion table has a priority of a converted telephone number. Calling telephone number conversion system described. 9. A calling telephone number conversion program for converting a calling telephone number according to a telephone number conversion table to a calling processing terminal installed between a calling telephone and an exchange, the calling processing terminal comprising: The telephone number of the destination telephone and the corresponding converted telephone number are registered in the telephone number conversion table, the telephone number conversion table is searched based on the calling telephone number, and the calling telephone number is the telephone number. If it is registered in the number conversion table as a conversion target, the calling telephone number is converted into the conversion telephone number based on the telephone number conversion table, and the conversion telephone number is an external number or an extension number. If the converted telephone number is an outside line number as a result of this analysis, an outside line transmission means is used to determine whether the converted telephone number is an extension number. A calling telephone number conversion program for causing a call destination telephone corresponding to the converted telephone number to be called using a line calling means. 10. The calling telephone number conversion program causes a failure detection terminal to detect a failure of the destination telephone or exchange, and when the destination telephone or exchange fails, the failure information is recorded as 10. The calling telephone number conversion program according to claim 9, wherein the calling processing number is transmitted to a calling processing terminal, and the calling processing terminal updates the telephone number conversion table based on the transmitted failure information.