JP2002366497A - Unreading management system and b-to-b type communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an unreading management system and a B-to-B type communication system capable of managing the presence or absence information of a reference request from at least one user inputted through a user system for at least one spoken document information in two prescribed user systems based on the user information. SOLUTION: A receiving part 301 accepts a request from a request user system. An information managing part 302 stores and manages spoken document information in a spoken information storing part 311 for each electronic conference room, and stores and manages system unreading management information in an unreading management information storing part 312. A display information editing part 303 retrieves user unread spoken document information, user already read spoken document information, group unread spoken document information, and group already read spoken document information based on the spoken document information and the system unreading management information, and edits the unreading management display information requested from the request user system. A transmitting part 304 transmits the processed result to the request user system.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to an unread management system and a BtoB type communication system. In particular, based on the user information, the presence / absence information of one or more users input via the user system to one or more utterance document information in two predetermined user systems is determined based on the user information. The present invention relates to an unread management system and a BtoB type communication system characterized by managing.

[0002]

2. Description of the Related Art An individual or a person belonging to a group uses a computer system to transmit various information about a topic common to another person or a person belonging to another group via a network such as a LAN, a telephone line, or the Internet. In the case of providing or providing various information from another person or a person belonging to another group (hereinafter referred to as "communication"), it is possible to use communication systems such as electronic conference rooms and electronic bulletin boards provided by providers etc. is there.

[0003] Communication systems include a "CtoC type communication system" used for individual-to-individual communication, a "BtoC type communication system" used for group-to-individual communication, and a "BtoB type communication" used for group-to-group communication. There is a system. Group-to-group communication is communication between two different groups. For example, when the two groups are the A group and the B group, the communication is between any “a” belonging to the A group and any “b” belonging to the B group. The communication system is managed by a “management server”. The provided information is referred to as “utterance document information”. The original information of the “utterance document information” stored in the computer system is referred to as “utterance input information”.

[0004] In a communication system, information for distinguishing individuals belonging to individuals or groups is user information. Here, using a computer system,
User information that specifies a person requesting the communication system for processing is called “requester user information”, and user information that specifies other people is called “non-requester user information”. Further, a computer system used by a person requesting processing is called a "requesting user system", and the other computer systems are called "non-requesting user systems".

Further, using a computer system,
The statement document information registered and changed by the person requesting the communication system are referred to as “requester statement document information”, and the statement document information registered and changed by other persons are referred to as “non-requester”. Statement document information. " In addition, the statement document information and the changed statement document information registered from the requesting user system are referred to as “request group statement document information”, and the statement document information and the changed statement document information registered from the non-requesting user system are referred to as “non-requested statement document information”. Group statement document information. "

[0006] In the case of individual-to-individual communication and group-to-individual communication, it is important how to know information provided by others. For example,
When communicating using the electronic conference room,
It is important how to know the comment document information which is not read by the user among the comment document information of another person written in the electronic conference room. That is, in the CtoC type communication system and the BtoC type communication system, it is important how to easily output the non-requester utterance document information in the requesting user system.
Therefore, an unread mark is attached to the title of the non-requester utterance document information for which the display output request has not been requested from the requesting user system, and a read mark is attached to the title of the non-requester utterance document information for which the display output is requested, and the display is output. There were CtoC type communication systems and BtoC type communication systems.

[0007]

In a group-to-group communication, it is important how the other group knows that there is information provided by one group. That is, in a BtoB type communication system,
It is important how to easily output that there is non-request group comment document information in the request user system.
Also, in the case of group-to-group communication, it is important how one group is informed that one group has provided information that the other group has not read. For example, consider a consulting business between an accounting firm and an advisor company using an electronic conference room. When the request information of the document to be submitted from the accounting office is written in the electronic conference room, a problem occurs that the document is not submitted forever unless the consulting company sees the request information written in the electronic conference room. In other words, it is important how to output to the requesting user system that there is request group utterance document information not requested to be displayed by the non-requesting user system.

Conventionally, in one BtoB type communication system, an unread mark is added to the title of the unrequested group utterance document information not requested for display output from the requesting user system, and the unrequested group utterance document information requested for display output is provided. It is possible to add a read mark to the title of the title and display and output it.
In the B-type communication system, there is a problem that there is no system or method for easily outputting a plurality of non-requested user systems having non-requested group utterance document information for which display request has not been requested from the requesting user system. Therefore, there is also a problem that the non-requested group utterance document information with an unread mark must be searched for each BtoB communication system in which the requesting user system is one of the computer systems.

[0009] Further, there is a request group statement document information that is not requested to be displayed by the non-requesting user system,
There is also a problem that the requesting user system does not have a system or method for easily outputting. In addition, even in the case of request group utterance document information requested to be displayed by a non-requesting user system, non-requester user information requested to be displayed by the non-requesting user system is not output to the requesting user system.

In addition, when there is a large number of non-request group utterance document information for which no display output request has been made from the requesting user system and a large number of request group utterance document information for which no display request has been made from the non-requesting user system, necessary utterance document information is retrieved. There was also a problem that it took time to do so.

SUMMARY OF THE INVENTION Accordingly, the present invention has been made to solve the above-described problems, and is intended to address one or a plurality of message document information in two predetermined user systems.
An unread management system and B, wherein information on presence / absence of a reference request from one or more users inputted via a user system is managed based on the user information.
An object is to provide a toB type communication system.

[0012]

Means for Solving the Problems The present inventor has conducted studies to solve the above-mentioned conventional problems. As a result, in the communication system, the user information of the person who referred to the statement document information via the computer system is
By storing in the read user information section of the message document information, unread message document information (hereinafter, referred to as “user unread message document information”) and read message document information (hereinafter, “user read Statement document information ”). Further, in the BtoB type communication system, unread message document information (hereinafter, referred to as “group unread message document information”) and read message document information (hereinafter, referred to as “group unread message document information”) for each computer system.
(Referred to as “group read utterance document information”). Accordingly, it has been found that the request group statement document information not requested to be displayed by the non-requesting user system can be searched, and the searched request group statement document information can be notified to the requesting user system.

In a plurality of BtoB communication systems in which the requesting user system is one of the computer systems, unread group utterance document information of a non-requesting user system and all user unread of the requesting user system are provided for each BtoB communication system. A plurality of non-requesting user systems having non-request group utterance document information for which display output has not been requested from the requesting user system can be notified to the requesting user system by the user system management document information that manages the utterance document information. There was found.

Based on the above research results, the following invention is provided.

A first aspect of the BtoB type communication system according to the present invention is a computer system for converting one or more message document information registered via predetermined two computer systems in a plurality of computer systems. A reference request from one or a plurality of users input through the is registered based on predetermined user information by managing user information for identifying a user of the computer system for each statement document information. This is a BtoB type communication system provided with an unread management system, which is characterized by discriminating all the commented document information into user unread message document information and user read message document information.

A first aspect of the unread management system according to the present invention is a receiving section for receiving request information from a computer system, and storing user information of a user who has requested via the computer system, as required message message information. By storing the information in the read user information section, which is an area, for each message document information, an information management section that manages user information, and a predetermined user information based on the read user information section of the plurality of message document information. Is used as the user read message document information based on the predetermined user information, or the comment document information not stored in the read user information By discriminating as user unread utterance document information based on user information,
An unread management system comprising: a display information editing unit that edits unread management display information of message document information; and a transmission unit that transmits a processing result to the computer system based on request information received from the computer system by the reception unit. It is.

According to a second aspect of the unread management system of the present invention, the display information editing unit described above converts the comment document information into a user unread request requested to be registered by one of the computer systems in which predetermined user information is registered. The statement document information, the user unread statement document information requested to be registered from the other computer system different from the computer system in which the predetermined user information is registered, or the all user information of the other computer system is a read user information section. An unread management system is characterized in that message document information that is not stored in the document information is discriminated, and unread management display information is edited for each piece of message document information using different symbols.

According to a third aspect of the unread management system of the present invention, the display information editing section described above uses one or a plurality of pieces of user information stored in a read user information section of predetermined message document information. An unread management system is characterized in that list display information is edited based on user information of a user who has made a request for reference to comment document information input via a computer system.

According to a fourth aspect of the unread management system of the present invention, the above-mentioned information management unit is provided for each user information registered in a predetermined computer system based on the read user information part of the message document information. User unread utterance document information, and group unread utterance document information of the other previous computer system based on the user unread utterance document information of all user information registered in the other computer system different from the predetermined computer system, This is an unread management system that is managed as system unread management information. The information management unit described above, based on the read user information unit of the comment document information, in a combination of a plurality of two computer systems in a plurality of computer systems, a predetermined computer system becomes one computer system, the other computer system In each of one or more different computer systems, user unread utterance document information based on each user information of a predetermined computer system, and user unread utterance document information based on all user information of the other computer system, This is an unread management system that is managed as system unread management information.

In a fifth aspect of the unread management system according to the present invention, the display information editing unit described above uses one or more symbols to display one or a plurality of system unread management information based on predetermined user information. An unread management system characterized by editing unread management display information for each combination of two computer systems.

In a sixth aspect of the unread management system according to the present invention, the display information editing unit described above is arranged such that the display information editing unit performs the processing based on the user unread message document information or the user read message document information based on all the discriminated user information. An unread management system for retrieving message document information serving as a predetermined unread patrol search condition.

According to a seventh aspect of the unread management system of the present invention, in the unread patrol search condition, the utterance document information is stored in a user unread request registered from one of the computer systems in which predetermined user information is registered. The statement document information, the user unread statement document information requested to be registered from the other computer system different from the computer system in which the predetermined user information is registered, or the all user information of the other computer system is a read user information section. An unread management system characterized in that it is determined based on message document information that is not stored in a document and searched.

In an eighth aspect of the unread management system according to the present invention, the unread patrol search condition is such that the oldest message document is set in ascending or descending order using the statement date and / or change date of the message document information as key information. An unread management system characterized in that information, the latest statement document information, or unread document information searched last time is used as search start position information.

According to a ninth aspect of the unread management system of the present invention, the display information editing unit edits display information for designating and displaying searched user unread message document information based on predetermined user information. An unread management system characterized in that

[0025]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described with reference to the drawings. Note that the embodiments described below are for explanation, and do not limit the scope of the present invention. Therefore, those skilled in the art can adopt embodiments in which each of these elements or all elements are replaced by equivalents, and these embodiments are also included in the scope of the present invention.

FIG. 1 is a diagram showing an example of a system configuration of a BtoB type communication system.

The BtoB type communication system stores statement document information input from the A computer system 102 and the B computer system 103 via a network 105 such as a LAN, a telephone line, and the Internet in a communication management system 101 such as a provider. Then, the communication management system 101 provides necessary comment document information based on requests from the A computer system 102 and the B computer system 103, thereby causing information exchange between the A computer system 102 and the computer system 103 to be executed. , Communication management system 1
01 is a communication system such as an electronic conference room managed.

Further, the communication management system 1
01 is a computer system that manages a BtoB type communication system between the A computer system 102 and the B computer system 103 and a BtoB type communication system between the A computer system 102 and the C computer system 104. Manage a plurality of BtoB type communication systems.

Communication management system 101
Is a management server 110 for managing a BtoB type communication system, and a customer database 11 for managing system information such as user information for each computer system.
1 and a communication information database 112112 and a knowledge database 113 for managing communication information such as statement document information for each BtoB type communication system. The knowledge database 113 stores various types of information accumulated by experts in each field.

Hereinafter, the above-mentioned A computer system 10
2 is the computer system of the accounting firm, B computer system 103 is the computer system of the consulting firm, and the computer system of the accounting firm and the computer system of the consulting firm managed by the management server 110 of the communication management system 101. The following describes an electronic conference room in between. The accounting firm's computer system is called "office system",
The computer system of the adviser company is called the "company system" and the electronic meeting room is called the "meeting room." The user information of the accounting office staff is referred to as “employee user information”, and the user information of the employee of the advisor company is referred to as “employee user information”.

FIG. 2 is a diagram showing unread message document information in the electronic conference room.

Message document information a, b, c, d and e are registered in the conference room. Statement document information a, c and d
Has been registered by the staff of the accounting firm via the office system. The comment document information b and e are registered by an employee of the adviser company via the corporate system. The statement document information a is referenced by an employee of the adviser company via the corporate system, and the statement document information b is referenced by a member of the accounting office via the office system.

The unread statement document information of the staff member output to the office system is statement document information e, and the unread statement document information of the distribution destination company is statement document information c and d. On the other hand, the unread statement document information of the employee output to the corporate system is statement document information c and d, and the unread statement document information of the distribution destination company is statement document information e.

FIG. 3 is a diagram showing a block configuration of the unread management system.

The unread management system includes a receiving unit 301, an information managing unit 302, a display information editing unit 303, and a transmitting unit 30.
4 is provided.

The receiving section 301 receives a request from the requesting user system.

The information management unit 302 stores and manages the comment document information in the comment information storage unit 311 for each electronic conference room.
The system unread management information is stored and managed in the unread management information storage unit 312. Here, the statement document information in the statement information storage unit 311 and the system unread management information in the unread management information storage unit 312 will be described in detail with reference to FIGS.

FIG. 13 is a diagram showing the structure of message document information.

As shown in FIG. 13, the statement document information 130
0 is a statement title section 1 for storing the title of the statement document
301, statement content section 130 for storing the content of the statement document
2. A utterance user information section 1303 for storing utterance information such as utterance date, requester user information requesting registration of utterance information, and information of readers such as requester user information requesting reference to utterance document information. A read user information section 1304 is provided. Note that the read user information unit 1304 is information that is not displayed when displaying the comment document information.
The comment document information is uniquely assigned a document ID.

FIG. 14 is a diagram showing unread management of message document information for each electronic conference room. FIG. 14A shows a statement information storage unit 31 based on each member user information of the office system.
FIG. 14 is a diagram showing unread management of message document information No. 1;
(B) is a statement information storage unit 31 based on a corporate system.
FIG. 14 is a diagram showing unread management of message document information No. 1;
(C) is a diagram showing the configuration of system unread management information in the unread management information storage unit 312.

As shown in FIGS. 14A and 14B,
The unread management of the statement document information in the statement information storage unit 311 manages the statement document information in ascending or descending order using the statement date as key information. Here, if the statement document information is changed,
The change date is the remark date. Further, the "unread" message document information and the "read" message document information in the figure differ depending on the requester user information. Therefore, as shown in FIG. 14A, based on each staff user information of the office system,
"Unread" message document information and "read" message document information, that is, the message document information is determined and managed as user unread message document information and user unread message document information.

As shown in FIG. 14 (b), based on the company system, "unread" message document information and "read"
, The user unread utterance document information determined based on at least one employee user information of the enterprise system as group unread utterance document information, and the utterance document information as group unread utterance document information It is managed by discriminating it from read message document information.

As shown in FIG. 14C, the system unread management information 1400 includes a customer information section 1401 for storing a company ID of a consultation destination company that specifies an electronic conference room, and user unread message document information for each staff member. And a distribution destination unread management information section 1403 for storing the document ID of the oldest group unread utterance document information in the adviser company. The user unread management information section 1402 includes a latest unread document information section 1411 storing the document ID of the latest user unread message document information and an oldest unread document information section storing the document ID of the oldest user unread message document information. 1412 is provided.

At the time of a registration request, the information management section 302 generates statement document information 1300 based on the statement input information and the requester user information received from the requesting user system, and stores it in the statement information storage section 311. Furthermore, the system unread management information 1400 stored in the unread management information storage unit 312 is updated. At the time of a reference request, the comment document information 13 requested to be referenced by the requesting user system
00 is retrieved from the comment information storage unit 311, and the requester user information is stored in the read user information unit 1304 of the retrieved comment document information 1300. Further, the unread management information storage unit 31
The system unread management information 1400 stored in No. 2 is updated. When a deletion request is made, the statement document information 1300 requested to be deleted by the requesting user system is deleted from the statement information storage unit 311. Further, the unread management information storage unit 31
The system unread management information 1400 stored in No. 2 is updated. In addition, at the time of a change request, the comment document information 1300 requested to be changed by the requesting user system is searched from the statement information storage unit 311, and based on the comment input information and the requester user information received from the requesting user system, the searched comment is The document information 1300 is updated.

The display information editing section 303 is based on the requester user information, the statement document information 1300 stored in the statement information storage section 311 and the system unread management information 1400 stored in the unread management information storage section 312. The user unread message document information, the user read message document information, the group unread message document information, and the group read message document information are searched, and the unread management display information of the home page requested by the requesting user system is edited.

The transmitting section 304 transmits a processing result based on the request from the requesting user system received by the receiving section 301 to the requesting user system.

When the received request from the requesting user system is access to the message document information, the receiving unit 301 passes the received request information to the information management unit 302 and edits the unread management display information of the homepage. In this case, the received request information is passed to the display information editing unit 303. The information management unit 302 updates the information in the comment information storage unit 311 and the unread management information storage unit 312 based on the requested access to the comment document information, and passes the processing result to the transmission unit 304. The display information editing unit 303 searches necessary information from the comment information storage unit 311 and the unread management information storage unit 312, edits the unread management display information, and transmits the processing result to the transmission unit 304.
Pass to The transmission unit 304 transmits the display information to the client.

FIG. 4 is a diagram showing a flowchart of the unread management process.

First, the request information is received from the requesting user system (S401), and the processing is determined based on the received request information from the requesting user system (S402).

If the received request is an access to the message document information in the electronic conference room (S402; "speak access"), that is, a request for registration of the message document information, a reference request,
If the request is a deletion request or a change request, the statement document information in the statement information storage unit 311 is stored, transmitted, or deleted based on the request information. The system unread management information is updated (S403). Next, the process returns to step S401 and waits until the next request information is received.

When the received request is a display of unread management information of the electronic conference room (S402: "Display of unread management information")
Are requester user information, statement document information stored in the statement information storage unit 311, and unread management information storage unit 312.
Based on the system unread management information stored in the system, the user unread message document information, the user read message document information, the group unread message document information, and the group read message document information are searched, and the homepage requested by the requesting user system The unread management display information is edited (S404). Next, home page information based on the edited unread management display information is transmitted to the requesting user system (S405). Next, the process returns to step S401 and waits until the next request information is received.

If the received request is other than the above-mentioned request (S402; "Other"), a process corresponding to the received request information is executed (S410). Next, the process returns to step S401 and waits until the next request information is received.

FIG. 5 is a diagram showing an example of a flowchart of the information management process in the unread management process.

First, the type of access to the comment document information is determined (S501).

If the access to the comment document information is a request to register the comment document information (S501; “Registration”), the statement document information is generated based on the comment input information and the requester user information received from the request system. Then, the generated statement document information is stored in the statement information storage unit 311, and the system unread management information in the unread management information storage unit 312 is updated based on the stored statement document information (S 502).

If the access to the comment document information is a request to refer to the comment document information (S501; "reference"), the comment document information to be referred to is extracted from the comment information storage unit 311 and the requester user information is commented. The unread management information is added to the read user information section of the document information, and further, the system unread management information in the unread management information storage unit 312 is updated based on the updated statement document information (S503).

If the access to the comment document information is a request to delete the comment document information (S501; "delete"), the comment document information to be deleted is deleted from the comment information storage unit 311. The system unread management information in the unread management information storage unit 312 is updated based on the document information (S504).

If the access to the comment document information is a request to change the comment document information (S501; “change”), the comment document information to be changed is extracted from the comment information storage unit 311 and the comment received from the request system is retrieved. Updates the comment document information based on the input information and the requester user information, and further stores the unread management information storage unit 3 based on the updated comment document.
Twelve system unread management information is updated (S505).

FIG. 6 is a diagram showing an example of a flowchart of a registration process in the information management process.

First, utterance document information is generated based on utterance input information and requester user information received from the requesting user system (S601), and the generated utterance document information is registered in the utterance information storage unit 311 (S602). Here, FIG.
3 and the comment content part 1 shown in FIG.
The received utterance input information is set in 302, the requester user information is set to the utterer of the utterance user information section 1303, and the read user information section 1304 is initialized. Hereinafter, the registered statement document information is referred to as “registered document information”, and the system unread management information is extracted from the unread management information storage unit 312 (S603). From the extracted system unread management information, the user unread management information section 1402 shown in FIG. 14C is searched for each member user information (S604). It is determined whether or not the searched staff user information of the unread management information section 1402 is requester user information (S60).
5). If the searched staff user information is not the requester user information (S605; Yes), the latest unread document information section 1411 of the searched user unread management information section 1402
Then, the document ID of the registered document information registered in step S602 is set (S606).

Next, it is determined whether or not the user unread management information section 1402 of all staff user information has been searched (S6).
07). If the user unread management information section 1402 of all staff user information has been searched (S607; Yes), the process proceeds to the next step S608. On the other hand, if the user unread management information section 1402 of all staff user information has not been searched (S607; No), the process proceeds to step S700 until the user unread management information section 1402 of all staff user information is searched.
Steps 604 to S606 are repeated. If the searched staff user information is requester user information (S605; No), the process proceeds to step S607.

Next, it is determined whether or not the requester user information is staff user information (S608). When the requester user information is staff user information (S608; Yes)
Determines whether the document ID of the oldest group unread message document information in the corporate system is already stored in the distribution destination unread management information section 1403 (S609). If the document ID of the oldest unread message document information of the group is not stored (S609; Yes), the document ID of the stored registered document information registered in step S602 is set in the distribution destination unread management information section 1403 ( (S610), and updates the system unread management information in the unread management information storage unit 312 (S611).

On the other hand, when the document ID of the oldest unread message document information in the group has already been stored (S609;
No) moves to the next step S611. Further, when the requester user information is not the staff user information (S60
8; No) also moves to the next step S611.

FIG. 7 is a diagram showing an example of a flowchart of a reference process in the information management process.

First, reference is made to the comment document information requested by the requesting user system from the comment information storage unit 311 (S701), and the requester user information is added to the read user information unit 1304 of the retrieved comment document information. Then, the statement document information is updated (S702). Hereinafter, the comment document information to be referred to is referred to as “reference document information”.

Next, system unread management information is extracted from the unread management information storage unit 312 (S703). From the extracted system unread management information, a user unread management information part of the requester user information is searched (S704). It is determined whether or not the statement document information stored in the latest unread document information section of the searched user unread management information section is reference document information (S705). If the utterance document information of the latest unread document information section of the searched user unread management information section is reference document information (S705; Yes), the utterance date is used as key information from the reference document information based on the requester user information in descending order. Then, the document ID of the user unread message document information following the reference document information is set in the latest unread document information section of the user unread management information section (S706). Here, if the user unread message document information next to the reference document information cannot be retrieved, “all documents read” is set in the latest unread document information section of the user unread management information section. On the other hand, if the utterance document information in the latest unread document information section of the searched user unread management information section is not reference document information (S705; No), the process proceeds to the next step S707.

Next, it is determined whether or not the comment document information stored in the oldest unread document information section of the searched user unread management information section is reference document information (S707). When the statement document information in the oldest unread document information section of the searched user unread management information section is reference document information (S707; Yes)
Is based on the requester user information, when the utterance date is searched from the reference document information as key information in ascending order, the document ID of the user unread utterance document information next to the reference document information is set to the oldest in the user unread management information section. Set in the unread document information section (S7
08). Here, if the user unread message document information next to the reference document information cannot be retrieved, “all documents read” is set as the oldest unread document information section of the user unread management information section.
On the other hand, when the comment document information of the oldest unread document information section of the searched user unread management information section is not the reference document information (S7).
07; No), the process moves to the next step S709.

Next, it is determined whether or not the requester user information is employee user information (S709). When the requester user information is employee user information (S709; Yes)
S) determines whether the oldest group unread message document information of the distribution destination unread management information section is reference document information (S).
710). When the oldest unread message document information of the group is the reference document information (S710; Yes), when the utterance date is searched in the ascending order from the reference document information based on the corporate system as the key information, the search is performed next to the reference document information. The document ID of the group unread message document information is set in the distribution destination unread management information section (S711), and the system unread management information in the unread management information storage section 312 is updated (S712). Here, if the group unread message document information next to the reference document information cannot be searched, “distribution destination already read” is set in the distribution destination unread management information section. On the other hand, if the oldest group unread message document information is not the reference document information (S710; No), the process moves to the next step S712. Also, when the requester user information is not the employee user information (S709; No)
Also proceeds to the next step S712.

FIG. 8 is a diagram showing an example of a flowchart of a deletion process in the information management process.

First, the comment document information to be deleted requested by the requesting user system is deleted from the comment information storage unit 311 (S801). Hereinafter, the comment document information deleted is referred to as “deleted document information”.

Next, system unread management information is extracted from the unread management information storage unit 312 (S802). From the extracted system unread management information, a user unread management information section is searched for each member user information (S803). It is determined whether or not the comment document information stored in the latest unread document information section of the searched user unread management information section is the deleted document information (S804). If the uttered document information in the latest unread document information section of the retrieved user unread management information section is the deleted document information (S804; Yes), the utterance date is used as key information from the deleted document information as key information based on the requester user information. Then, the document ID of the user unread message document information following the deleted document information is set in the latest unread document information section of the user unread management information section (S805). Here, if the user unread utterance document information subsequent to the deleted document information cannot be searched, “all documents read” is set in the latest unread document information section of the user unread management information section. On the other hand, if the message document information in the latest unread document information section of the searched user unread management information section is not the deleted document information (S804; No), the process proceeds to the next step S806.

Next, it is determined whether or not the utterance document information stored in the oldest unread document information section of the searched user unread management information section is the deleted document information (S806). When the statement document information in the oldest unread document information section of the searched user unread management information section is the deleted document information (S806; Yes)
When the retrieval date is searched from the deleted document information as the key information in ascending order based on the requester user information, the document ID of the user unread message document information next to the deleted document information is set to the oldest in the user unread management information section. Set in the unread document information section (S8
07). Here, if the user unread message document information next to the deleted document information cannot be retrieved, “all documents read” is set in the oldest unread document information section of the user unread management information section.
On the other hand, when the comment document information in the oldest unread document information section of the searched user unread management information section is not the deleted document information (S8)
06; No), the process moves to the next step S808.

Next, it is determined whether or not the user unread management information section of all staff user information has been searched (S808).
If the user unread management information section of all staff user information has been searched (S808; Yes), the next step S809
Move to On the other hand, when the user unread management information section of all the staff user information is not searched (S808; No)
Repeats steps S803 to S807 until the user unread management information section of all staff user information is searched.

Next, it is determined whether the oldest group unread message document information in the distribution destination unread management information section is the deleted document information (S809). If the oldest unread message document information of the group is the deleted document information (S809; Yes), when the utterance date is searched from the deleted document information as the key information in ascending order based on the corporate system, the next of the deleted document information is searched. The document ID of the group unread message document information is set in the distribution destination unread management information section (S810), and the unread management information storage section 31
The second system unread management information is updated (S811). Here, if the group unread message document information next to the deleted document information cannot be retrieved, “distribution destination read” is set in the distribution destination unread management information section. On the other hand, when the oldest unread message document information of the group is not the deleted document information (S809; N)
In step (o), the procedure moves to the next step S811.

FIG. 9 is a diagram showing an example of a flowchart of a change process in the information management process.

First, utterance document information to be changed requested by the requesting user system is extracted from the utterance information storage unit 311 (S901), necessary information in the extracted utterance document information is changed, and the utterance of the utterance user information unit is changed. The user is changed to the requester user information, the read user information section is initialized, and the comment document information is updated (S902). Hereinafter, the changed statement document information is referred to as “changed document information”.

Next, system unread management information is extracted from the unread management information storage unit 312 (S903). From the extracted system unread management information, a user unread management information section is searched for each member user information (S904). It is determined whether or not the found user information of the unread management information section is the requester user (S905). If the member user information of the searched user unread management information section is not the requester user (S905; Yes), the latest unread document information section of the searched user unread management information section searched is stored in step S9.
The document ID of the changed document information updated in 02 is set (S906). On the other hand, when the searched staff user information of the user unread management information section is the requester user (S90)
5; No), it is determined whether or not the utterance document information in the latest unread document information section of the searched user unread management information section is changed document information (S907). If the utterance document information of the latest unread document information section of the retrieved user unread management information section is the change document information (S907; Yes), the utterance date is used as key information from the change document information based on the requester user information in descending order. Then, the document ID of the user unread message document information next to the changed document information is set in the latest unread document information section of the user unread management information section (S908). Here, if the user unread utterance document information subsequent to the changed document information cannot be retrieved, “all documents read” is set in the latest unread document information section of the user unread management information section. On the other hand, if the utterance document information of the latest unread document information section of the searched user unread management information section is not the changed document information (S907; No), the process proceeds to the next step S909.

Next, it is determined whether or not the comment document information stored in the oldest unread document information section of the retrieved user unread management information section is changed document information (S909). When the statement document information in the oldest unread document information section of the retrieved user unread management information section is the changed document information (S909; Yes)
Is based on the requester user information, when the utterance date is searched from the modified document information as key information in ascending order, the document ID of the user unread utterance document information next to the modified document information is set to the oldest user unread management information section Set in the unread document information section (S91
0), and it moves to the next step S911. Here, if the user unread utterance document information next to the changed document information cannot be retrieved, “all documents already read” is set in the oldest unread document information section of the user unread management information section. On the other hand, if the utterance document information of the oldest unread document information section of the searched user unread management information section is not the changed document information (S909; No), the process proceeds to the next step S911.

Next, it is determined whether or not the user unread management information section of all staff user information has been searched (S911).
When the user unread management information section of all the staff user information is searched (S911; Yes), the next step S912
Move to On the other hand, when the user unread management information section of all the staff user information is not searched (S912; No)
Repeats steps S904 to S910 until the user unread management information section of all staff user information is searched.

Next, it is determined whether the oldest group unread message document information in the distribution destination unread management information section is changed document information (S912). When the oldest unread message document information of the group is the changed document information (S912; Yes), when the utterance date is searched from the changed document information as key information in ascending order based on the corporate system, the next of the changed document information is searched. The document ID of the group unread message document information is set in the distribution destination unread management information section (S913), and the unread management information storage section 31 is set.
The second system unread management information is updated (S914). Here, if the group unread message document information next to the changed document information cannot be retrieved, “distribution destination read” is set in the distribution destination unread management information section. On the other hand, when the oldest unread message document information of the group is not the changed document information (S912; N)
In step (o), the procedure moves to the next step S914.

FIG. 10 is a diagram showing an example of a flowchart of the display information editing process in the unread management process.

First, the type of display information editing is determined (S
1001).

When the display information editing process is a display of unread management information of the message document information of the designated electronic conference room (S100)
1; “Unread display of statement in designated electronic conference room”) is to display all statement document information registered in the designated electronic conference room.
Based on the requester user information, a group of user unread utterance document information and a group of user read utterance document information are determined, and the group of user unread utterance document information is further classified into a request group utterance document information group and a non-request group. Discriminating into the group of message document information, discriminating the group of the user's read message document information into the group of the group unread message document information and the group of the group read message document information of the non-requesting user system, and different messages for each group The unread management display information of the home page for displaying with the unread mark is edited (S1002). FIG. 15 is a diagram illustrating an example of display of unread management information of message document information in a specified electronic conference room.

If the display information editing process is the display of unread management information of the electronic conference room (S1001: "unread display of electronic conference room"), one or more electronic conference rooms are displayed based on the requester user information. At least 1 per electronic conference room
Discriminated into a group of electronic conference rooms in which the user unread message document information exists and a group of electronic conference rooms in which all user read message document information are present. The group of the unread message document information of the non-requesting user system is distinguished into the group of the unread message document information and the group of the group read message document information. Edit (S1003). FIG. 16 is a diagram illustrating an example of the display of unread management information in the electronic conference room.

In the case where the display information editing processing is the display of the unread patrol result of the message document information of the designated electronic conference room (S100)
1; “Unread patrol of statements in designated electronic conference room”), based on the requester user information, ascending order of the statement document information of the group of designated statement unread marks grouped in step S1002 using the statement date as key information Alternatively, the search is performed in descending order (S1004), and the unread management display information of the homepage for specifying and displaying the searched message document information or displaying the homepage information of the searched message document information is edited (S1005). Here, even if the comment document information at the start of the search is the comment document information stored in the latest unread document information section or the oldest unread document information section of the user unread management information section, the statement document information designated and displayed last time It may be. FIG. 17 is a diagram showing an example of displaying the unread patrol result of the message document information in the electronic conference room.

When the display information editing process is the display of unread tour results of one or more electronic conference rooms (S1001;
The “unread tour of the electronic conference room”) searches the electronic conference rooms of the specified conference room unread mark grouped in step S1003 based on the requester user information using the company ID as key information in ascending or descending order (S1006). Further, the user unread utterance document information of the searched electronic conference room is searched in ascending or descending order using the utterance date as key information (S1)
007). Next, the unread management display information of the homepage for designating and displaying the searched message document information or displaying the homepage information of the searched message document information is edited (S1008). Here, even if the comment document information at the start of the search is the comment document information stored in the latest unread document information section or the oldest unread document information section of the user unread management information section, the statement document information designated and displayed last time It may be. FIG. 18 is a diagram illustrating an example of displaying an unread tour result in the electronic conference room.

When the display information editing process is an unread list display of statement document information of one or more electronic conference rooms (S
1001; “Display unread list of statements”), the electronic conference room of at least one group of electronic conference rooms in which there is at least one user unread statement document information grouped in step S1003 based on the requester user information. ID
Are searched in ascending or descending order as key information (S100
9) Further, the user unread utterance document information of the searched electronic conference room is searched in ascending or descending order using the utterance date as key information (S1010). The unread management display information of the homepage for displaying a list of all the user unread message document information of all the searched electronic conference rooms together with the related message document information in a tree structure is edited (S1011). here,
Related statement document information refers to a group of statement document information resulting from the same statement document information. FIG. 19 is a diagram illustrating an example of an unread list display of the electronic conference room.

If the display information editing process is a list display of the referents of the commented document information (S1001; “displaying a list of referrers”), the user information stored from the read user information section of the specified commented document information (S101)
2) Edit the unread management display information of the homepage for displaying the list of the referrers based on the user information (S10).
13). Here, by further subdividing the unread message mark in step S1002, it is possible to edit the unread management display information of the homepage that identifies the referrer / unreader. FIG. 20 is a diagram illustrating an example of a list display of the reference person of the comment document information.

FIG. 11 is a diagram showing an example of a flowchart of the unread display processing of a statement in the designated electronic conference room in the display information editing processing.

First, the statement document information of the designated electronic conference room is extracted from the statement information storage unit 311 (S1101). Based on the requester user information, the extracted statement document information is user unread statement document information or not. It is determined whether the message is read message document information (S1102). That is, it is determined whether or not the requester user information is stored in the read user information section of the extracted comment document information. If the extracted comment document information is user unread comment document information (S1102; Yes), it is determined whether the retrieved comment document information is non-request group comment document information (S1103). That is, it is determined whether or not the user information of the speaker of the extracted comment document information belongs to the non-requesting user system. When the extracted comment document information is non-request group comment document information (S1103; Y
es) sets the unread message mark of the group that is the user unread message document information and the non-requested group comment document information, that is, the unread message mark of the unread document created by the other party (S1104), and the next step S1108. Move to

If the extracted comment document information is the request group comment document information (S1103; No), the comment unread mark of the group that is the user unread comment document information and is the request group comment document information, and the company-created unread mark A comment unread mark of the document is set (S1105), and the flow shifts to the next step S1108. Here, if the requester user information is staff user information, the unread comment mark of the unread document created by the other party becomes the unread comment mark of the unread document created by the advisor company, and the unread mark of the unread document created by the company is the accounting office. It becomes the unread comment mark of the unread document created by the office. Also,
If the requester user information is employee user information, the unread comment mark of the unread document created by the other party becomes the unread comment mark of the unread document created by the accounting firm, and the unread comment mark of the unread document created by the company is created by the consulting company. It becomes the unread mark of the unread document.

On the other hand, when the extracted comment document information is the user's already-read message document information (S1102; No), whether the retrieved statement document information is the group unread message document information in the non-requesting user system or the group already-read message It is determined whether the information is document information (S1106). That is, it is determined whether there is no non-requester user information in the read user information section of the extracted comment document information, or whether the extracted comment document information is not the non-request group comment document information. When the extracted utterance document information is group unread utterance document information in the non-requesting user system (S11)
06; Yes) is the user's read utterance document information, and sets the utterance unread mark of the group unread utterance document information of the non-requesting user system, that is, the utterance unread mark of the distribution destination unread document (S1107). Step S1108
Move to If the extracted utterance document information is already-read utterance document information in the non-requesting user system (S1106; No), the process proceeds to the next step S1108.

Next, as the unread management information display of the message document information in the electronic conference room, the title of the extracted message document information, the date of the message, the speaker, the unread comment mark, etc. are added, and the unread management display information of the homepage is displayed. Edit (S110
8). Next, it is determined whether or not all statement document information has been extracted (S1109). If all statement document information has been extracted (S1109; Yes), the next step S1
Move to 110. On the other hand, if not all the comment document information has been extracted (S1109; No), steps S1101 to S1108 are repeated until all the comment document information is extracted.

FIG. 12 is a diagram showing an example of a flowchart of the unread display processing of the electronic conference room in the display information editing processing.

First, the system unread management information of each electronic conference room is extracted from the unread management information storage unit 312 (S120).
1). Next, it is determined whether or not the user unread message document information exists in the electronic conference room (S1202). That is, it is determined whether or not both the latest unread document information section and the oldest unread document information section of the user unread management information section have the document ID of the statement document information.

If there is user unread message document information in the electronic conference room (S1202; Yes), the meeting room unread mark of the group of electronic conference rooms in which at least one user unread message document information exists, ie, an unread document A meeting room unread mark is set (S1203), and the next step S1 is performed.
Move to 206. If the user unread message document information does not exist in the electronic conference room (S1202; No), it is determined whether or not the group unread message document information of the non-requesting user system exists in the electronic meeting room (S1204). That is, whether or not the oldest group unread message document information of the distribution destination unread management information section is “distribution destination read” and whether the oldest group unread message document information of the distribution destination unread management information section is in the initial state It is determined whether or not there is.

When there is group unread utterance document information of the non-requesting user system in the electronic conference room (S1204; Y)
es) sets a meeting room unread mark of the group of the group unread utterance document information of the non-requesting user system, that is, a meeting room unread mark with a distribution destination unread document (S120).
5) Then, proceed to the next step S1206. On the other hand, if the group unread utterance document information of the non-requesting user system does not exist in the electronic conference room (S1204; No), the process moves to the next step S1206.

Next, as the unread management information display of the electronic conference room, the company ID, company name, business type,
The unread management display information on the homepage is edited by adding a telephone number, a conference room unread mark, and the like (S1206). Next, it is determined whether or not the system unread management information of all the electronic conference rooms has been extracted (S1207). When the system unread management information of all the electronic conference rooms is extracted (S120)
7; Yes) ends the unread display process for the electronic conference room. On the other hand, when the system unread management information of all the electronic conference rooms has not been extracted (S1209; No), steps S1201 to S1206 are repeated until the system unread management information of all the electronic conference rooms is extracted.

[0099]

As described above, according to the present invention,
The following effects are obtained.

In the communication system, the user information of the person who referred to the commented document information via the computer system is stored in the read user information section of the commented document information. It is possible to determine the read utterance document information. Further, in the BtoB type communication system, it is possible to determine the group unread message document information and the group read message document information for each computer system. Therefore, it is possible to search for the request group statement document information that has not been requested to be displayed from the non-requesting user system, and notify the request user system of the searched request group statement document information.

In a plurality of BtoB communication systems in which the requesting user system is one of the computer systems, the unread group utterance document information of the non-requesting user system and all user unread of the requesting user system are provided for each BtoB communication system. The user system management document information that manages the message document information can notify the requesting user system of a plurality of non-requesting user systems having the non-request group comment document information that has not been requested for display output from the requesting user system.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an example of a system configuration of a BtoB type communication system.

FIG. 2 is a diagram showing unread message document information in an electronic conference room.

FIG. 3 is a diagram showing a block configuration of an unread management system.

FIG. 4 is a diagram showing a flowchart of an unread management process.

FIG. 5 is a diagram illustrating an example of a flowchart of an information management process in an unread management process.

FIG. 6 is a diagram illustrating an example of a flowchart of a registration process in the information management process.

FIG. 7 is a diagram illustrating an example of a flowchart of a reference process in the information management process.

FIG. 8 is a diagram illustrating an example of a flowchart of a deletion process in the information management process.

FIG. 9 is a diagram illustrating an example of a flowchart of a change process in the information management process.

FIG. 10 is a diagram illustrating an example of a flowchart of a display information editing process in the unread management process.

FIG. 11 is a diagram illustrating an example of a flowchart of a process of displaying unread messages of a designated electronic conference room in a display information editing process.

FIG. 12 is a diagram illustrating an example of a flowchart of an unread display process of the electronic conference room in the display information editing process.

FIG. 13 is a diagram showing a configuration of message document information.

14A is a diagram showing unread management of statement document information in a statement information storage unit based on each member user information of an office system, and FIG. 14B is a diagram illustrating a statement information storage unit based on a company system; The figure which shows unread management of statement document information, (c)
FIG. 4 is a diagram illustrating a configuration of system unread management information in an unread management information storage unit.

FIG. 15 is a diagram illustrating an example of displaying unread management information of message document information in a designated electronic conference room.

FIG. 16 is a diagram illustrating an example of display of unread management information in an electronic conference room.

FIG. 17 is a diagram illustrating an example of an unread tour result display of statement document information in the electronic conference room.

FIG. 18 is a diagram illustrating an example of displaying an unread tour result in the electronic conference room.

FIG. 19 is a diagram illustrating an example of an unread list display of the electronic conference room.

FIG. 20 is a diagram showing an example of a list display of the referrers of statement document information.

[Explanation of symbols]

 101 Communication Management System 102 A Computer System 103 B Computer System 104 C Computer System 105 Network 110 Management Server 111 Customer Database 112 Communication Information Database 113 Knowledge Database

 ────────────────────────────────────────────────── ─── Continued on the front page (72) Inventor Sadaaki Horiuchi 3-5-5 Yamato, Suwa-shi, Nagano Seiko Epson Corporation F-term (reference) 5B075 KK02 ND20 ND34 NR03 PQ46 UU24

Claims (10)

[Claims] 1. Use of one or more information input via a computer system to one or more message document information registered via predetermined two of the computer systems in a plurality of computer systems A reference request from a user, for each of the message document information, by managing user information for identifying the user of the computer system, based on the predetermined user information, all of the registered message documents A BtoB type communication system comprising an unread management system characterized in that information is discriminated into user unread message document information and user read message document information. 2. A receiving unit for receiving request information from the computer system, and a read user information which is a required storage area of the statement document information and the user information of the user requested via the computer system. By storing in the unit, for each of the statement document information, the information management unit that manages the user information, based on the read user information section of the plurality of statement document information, the predetermined user information is the The comment document information stored in the read user information section, as the user read statement document information based on the predetermined user information, or the statement document information not stored in the read user information section Editing the unread management display information of the utterance document information by determining the unread utterance document information based on the predetermined user information The unread management according to claim 1, further comprising: a display information editing unit; and a transmission unit configured to transmit a processing result to the computer system based on the request information received from the computer system by the reception unit. system. 3. The unread message document information requested to be registered by one of the computer systems in which the predetermined user information is registered, wherein the display information editing unit stores the message document information, the predetermined user information. The user unread utterance document information requested to be registered from the other computer system different from the registered computer system, or all the user information of the other computer system is stored in the read user information section. 3. The unread management system according to claim 2, wherein the unread management display information is edited for each piece of the comment document information using a different symbol by determining the message document information that has not been written. 4. The message input by the display information editing unit via the computer system according to one or more pieces of the user information stored in the read user information unit of the predetermined message document information. 3. The unread management system according to claim 2, wherein list display information is edited based on the user information of the user who has made a reference request for document information. 5. The user unread message document information for each of the user information registered in the predetermined computer system, based on the read user information unit of the message document information, The group unread message document information of the other computer system based on the user unread message document information of all the user information registered in the other computer system different from the predetermined computer system, the system unread management information The unread management system according to claim 2, wherein the system is managed as: 6. The display information editing unit, based on the predetermined user information, converts one or a plurality of the system unread management information using a symbol for each combination of the two computer systems. 6. The unread management system according to claim 2, wherein the unread management display information is edited. 7. The display information editing unit according to claim 1, wherein the unread message document information based on all of the determined user information or the user read message document information is a predetermined unread cyclic search condition. The unread management system according to claim 2, wherein the comment document information is searched. 8. The unread cyclic search condition is such that the message document information is a request for registration from one of the computer systems in which the predetermined user information is registered, and the predetermined user information is The user unread utterance document information requested to be registered from the other computer system different from the registered computer system, or all the user information of the other computer system is stored in the read user information section. The unread management system according to claim 7, wherein the unread management system determines the utterance document information that has not been read and performs a search. 9. The unread cyclic search condition includes the oldest statement document information, the latest statement document information, or the last search using the statement date and / or change date of the statement document information as key information in ascending or descending order. 8. The unread management system according to claim 7, wherein the obtained unread document information is used as search start position information. 10. The display information editing unit according to claim 7, wherein the display information editing unit edits display information for designating and displaying the searched user unread message document information based on the predetermined user information. Unread management system.