JP2002342467A - System for supporting tire keeping service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for easily realizing a service for exchanging tires and keeping the tire after exchange. SOLUTION: The tire keeping service support system of the present invention is provided with a Web site established in relation to a dealer who provides the service for exchanging the tire of user's automobile from the first kind tire to the second kind one and keeping the first kind tire for reuse and a database for storing information concerning the tire to be kept in connection with the user. The Web site is constituted such that the database is retrieved in response to access from the user, a page is generated which provides information concerning the tire which is kept for the user and the information is transmitted to the user.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for supporting a season tire replacement and storage service of an automobile.

[0002]

2. Description of the Related Art With the spread of season tires for automobiles such as studless tires, it is common to use tires according to the season, but for that purpose it is necessary to replace tires at appropriate times. For a car user, this replacement is a labor and time consuming task. Also, the tires installed on the car before replacement are
It must be kept until the next replacement.
Generally, a tire needs to be stored in a shaded and dry place to maintain its quality, but it is not easy for a user to secure such a place.

[0003]

Although it is possible to request the replacement of tires at a car dealer or a service shop, the user still has to bring the car to the dealer or the like by himself. In addition, the tires mounted on the automobile before replacement must be replaced by the user.

Accordingly, there is a demand for a tire replacement service including a business trip replacement in which an operator goes to a place designated by a user to replace a tire and a service for storing tires after replacement, and this service is easily realized. There is a need for technology that can do it.

[0005]

SUMMARY OF THE INVENTION In one aspect, the present invention replaces a user's automobile tire from a first type of tire to a second type of tire and stores the first type of tire for reuse. A website provided in connection with a dealer providing a service, and a database storing information on the stored tires in association with the user, wherein the website, in response to access by the user, A tire storage service management system configured to search the database, create a page providing information about the tires stored for the user, and transmit the page to the user.

According to this embodiment, the user can always refer to the stored information of his / her tire, so that the user can easily manage the tire and can refer to replacement or purchase of the tire.

[0007] In another aspect of the present invention, the user is able to transmit service content data to the website from the page in order to request a service from a dealer. The transmitted data is configured to transfer the data to the dealer.

According to this embodiment, the user can easily request the tire replacement and storage service from the dealer online.

[0009] In another aspect of the present invention, there is provided a second database for storing information related to the service in association with the dealer, and the website stores the second database in response to access by the dealer. It is configured to search and create a page providing information related to the service and send it to the dealer.

According to this embodiment, the dealer easily grasps information of other dealers and the information is shared between the dealers, so that the tire storage equipment can be shared and the tire replacement service can be provided. .

[0011] In still another mode of the present invention, the data of the service content includes information of a date and a dealer at which the user desires the service, and the website includes:
The second database is searched according to the transmission of the data by the user, and it is determined whether or not the schedule of the service at the dealer is available on the desired date. It is configured to select a vacant dealer, determine a second dealer in charge of the service, and send a notification to the second dealer to instruct the second dealer to perform the service.

According to this aspect, the website manages schedule information of a plurality of dealers and determines an appropriate user to provide the service. Therefore, the exchange of the schedule of the tire replacement service between the dealers and the sharing of the storage location are performed. It is easily realized. In addition, weather forecasts, dealer service capabilities,
When it is time to replace the tires by referring to the schedule set in consideration of the number of tires that can be stored in the tire storage location, an email is sent to the user to prompt the user to replace the tires or to advertise new product tires. It is also possible to add functionality to a website.

[0013]

FIG. 1 is a diagram showing the overall configuration of an embodiment of the present invention. A web server 10 such as a personal computer or a workstation is connected to a network 11 such as the Internet and provides a tire management website (hereinafter, simply referred to as a “website”). The server 10 is installed in a headquarters or the like that manages all dealers that provide services and equipment described below.

The user terminal 14 is, for example, a personal computer, and is provided to a user who requests a tire replacement and storage service of a car owned by the user.

The dealer terminals 15 and 16 are, for example, personal computers, and are installed at dealers who provide tire replacement and storage services. Although only two dealer terminals 15 and 16 are shown in FIG. 1 for easy understanding, the number of dealer terminals can be increased as necessary.

The user terminal 14 and the dealer terminals 15 and 16 are provided with a display unit such as a display and an input unit such as a keyboard and a mouse. In addition, a browser is installed in each terminal, and can be connected to the tire management website via the network 11. Furthermore, a mailer is installed in each terminal so that e-mail can be transmitted and received.

The server 10 is connected to a user database 12 and a dealer database 13. The user database 12 stores user information such as the name, user ID, password, and e-mail address of each user who has requested a tire replacement and storage service, and information on the user's car in association with the user information. Tire information and wheel information such as a tire brand name, a size, and the status of a stored tire are stored. The information is provided on a website, and the user can refer to the stored information of his tire using the user terminal 14.

The dealer database 13 stores, in addition to dealer information such as a name, an address, and an e-mail address of each dealer performing a tire replacement and storage service, tires for cleaning and storing tires in association with the dealer information. Storage facility information and tire replacement information relating to provision of a replacement service are stored. This information is provided on the website, and each dealer can, if necessary,
16 can be used to refer to information of other dealers.

Each page included in the website provided by the server 10 is described in, for example, HTML. The server 10 receives the URLs requested from the terminals 14, 15, and 16.
In accordance with the address, necessary information is retrieved from the databases 12 and 13, an HTML of the requested page is created, and transmitted to each terminal. The browser of each terminal uses the transmitted HTM
L is analyzed and a page is displayed on the display unit of the terminal. The server 10 also has a CGI that is started based on an event such as an HTML description transmitted to the terminal or a click by the user.
Programs such as programs are installed,
Predetermined processes such as searching a database and sending an e-mail can be performed.

In this specification, the tire replacement service is a service for replacing a tire mounted on an automobile with a stored tire on behalf of a user. The tire replacement service includes both a case in which a dealer replaces a tire and a business trip replacement in which a dealer dispatches an operator to a place specified by a user at the request of the user to perform replacement. By using the tire replacement service, the user can change the tire at an appropriate timing, and it is expected that the life of a studless tire having fast wear is prolonged.

The tire storage service is a service in which a dealer stores tires mounted on a vehicle before replacement in an appropriate environment until replacement is performed again. The user does not need to secure a storage space, and the tires are stored in an environment suitable for maintaining quality, so that the service life of the tires is extended. Tire storage services may include optional services such as cleaning tires, maintaining tires during storage, and checking before reuse.

The process of the tire replacement / storage service will be described below with reference to FIGS.

The user who receives the tire replacement / storage service accesses the homepage of the website using the user terminal 14. From the homepage, links are provided to a tire information page for referring to tire information stored by the dealer and a tire replacement order page for applying for a tire replacement / storage service. The homepage also displays announcements of tire replacement times and advertisements for tire sales.

FIG. 2 is an example of the tire information page 20. When the user selects the link to the tire information page on the homepage, after performing user authentication by inputting a user ID and a password, the server 10 searches the user database 12 for tire information associated with the accessing user. Then, the HTML of the page 20 is created and transmitted to the user terminal 14. As shown in the figure, the page 20 displays the stored tire information such as the brand name and size of the stored tire, the status of the stored tire, and the information of the wheel status. Further, a link is provided from the tire information page to a tire purchase page for purchasing a tire and an order form for requesting a tire replacement / storage service. Clicking the button 21 takes you to the tire purchase page, and clicking the button 22 allows you to request an order form.

By referring to the tire information page 20, the user can always refer to the stored information of his / her own tire, so that the user can easily manage it and use it for studying new tire purchase and replacement timing. .

FIG. 3 shows an example of the tire replacement order form 30 transmitted from the server 10 to the user terminal 14 upon request. Form 30 allows the user to book a replacement between the stored tires and the tires currently installed on the vehicle. The form 30 displays fields for inputting a place where tire replacement is to be performed, a desired replacement date, a tire maintenance instruction, a storage period, and the like. When you click the quote button 32,
The input data is transmitted to the server 10. Server 10
Analyzes the transmitted data, calculates a service fee, and transmits the information to the user terminal 14. The transmitted fee information is displayed in the field 31.

When the transmission button 33 is clicked, the input data is transmitted to the server 10. The server 10 stores the transmitted data in the user database 12,
The e-mail is sent to the terminal of the dealer designated by the user.

When the user makes a reservation by e-mail, the dealer takes out the stored tires from the storage facility and replaces the tires on the day designated by the user. In the case of a business trip replacement, the tire is brought to a place designated by the user to perform the replacement.

After the tire replacement is performed, the tire removed from the automobile is checked by a dealer for its appearance and the like, and is stored until the next replacement is performed. If the replacement dealer has a storage facility, the tires are stored at the dealer. After implementing the exchange and storage service,
After performing maintenance such as cleaning of tires at the request of the user, the dealer updates the tire information stored in the user database 12 using the dealer terminals 15 and 16.

If the exchange service cannot be implemented on the day desired by the user, the dealer who has made the reservation entrusts the exchange service to another dealer. In addition, if the dealer who changed the tires does not have storage facilities,
Alternatively, if the storage facility is already full and there is no space for newly storing tires, storage is entrusted to another dealer having the storage facility. In such a case, the dealer uses the dealer terminals 15 and 16 to access the website of the website. From the home page, links are provided to a dealer data page and a user data management page.

FIG. 4 shows an example of the dealer data page 40. The page 40 is for the dealer to confirm the facilities of other dealers, the reservation status of tire replacement, and the like. When a link to the dealer data page is selected on the homepage, the server 10 transmits a screen for selecting a dealer name. When the name of the dealer whose information is to be referred to is selected, the server 10 searches the dealer database 13 for information on the selected dealer, and retrieves the HTM of the page 40.
L is created and transmitted to the dealer terminals 15 and 16. Page 40
Is configured as one page for each dealer. Page 40
, Dealer information 41, facility information 42, and tire replacement information 43 are displayed as shown in FIG.

The facility information 42 includes information on whether each dealer has a tire storage facility, a facility for cleaning or puncture repair, and information on the number of remaining tires that can be stored and the number of tires remaining. I have. A dealer who cannot execute the storage service can select a dealer who has the replaced tires stored instead by referring to the facility information 42.

The tire replacement information 43 includes information as to whether or not each dealer provides a replacement service, information on a time during which the replacement service can be provided, and information on a reservation currently received. By referring to the tire replacement information 43, a dealer who cannot perform the replacement service can select a dealer to which the replacement service is entrusted.

As described above, by referring to the dealer data page 40, it is possible to easily grasp a store that has room, so that exchange and storage services can be provided between dealers.

The dealer entrusted with the exchange / storage service selects a user data management page from the home page. In response to the selection, the server 10 transmits a screen for inputting the user name to the dealer terminals 15, 16. When the user name for the exchange / storage service is entered, the server 10
Searches the user database 12 for user information and associated information of the input user, creates an HTML of the user data management page, and
Send to 5,16.

FIGS. 5 and 6 show examples of the user data management page. Scrolling down the screen from page 50 of FIG. 5 refers to page 60 of FIG. Page 50 displays user information and vehicle information, and page 60 displays tire information. According to this information, the dealer takes out the stored tires from the storage location and replaces the tires on the day specified by the user.

The user data management page allows the dealer to provide an appropriate service even for a first-time user. If it is determined that there is a danger due to bad or too old tires based on the tire data, the user can be prompted to purchase new tires at the time of replacement.

As described above, the system of the present invention enables a dealer to easily grasp information of other dealers and to provide a tire replacement service and a storage location of tires.

The exchange service and the selection of the trustee of the storage location can be configured to be automatically executed by the server 10. FIG. 2 is a flowchart showing the processing procedure of the server 10 at that time.

The user sends an order form shown in FIG. 3 to request an appropriate dealer for a tire replacement / storage service. When the form is transmitted, the server 10 stores the contents of the transmitted data in the user database 12.
(71) and transmits the data to the terminal of the dealer designated by the user (hereinafter referred to as "designated dealer") (72). Subsequently, by referring to the tire replacement schedule of the designated dealer stored in the dealer database 13, it is determined whether or not the designated dealer can perform tire replacement on a day desired by the user (73).

If there is a schedule and the replacement service can be performed, the designated dealer is stored in a memory (not shown) as a dealer responsible for tire replacement (hereinafter referred to as a "replacement dealer") (77). If the schedule is not vacant, a search is made for a tire replacement schedule of a dealer other than the designated dealer stored in the dealer database 13 to find a dealer who can execute the tire replacement service on the desired date of the user (74). In step 75, it is determined whether or not a dealer capable of performing the service is found. If found, the dealer is stored in a memory as a replacement dealer (77). Even in this case, the user is not notified that the designated dealer and the dealer in charge of exchange are different. This is for the purpose of not causing confusion to the user and not complicating the procedure.

If no dealer capable of performing the service is found, a message requesting a change of the desired date is transmitted to the user terminal 14 (76), and this process is terminated.

Steps 74 and 75 are performed only when the exchange service is a business trip exchange.

Subsequently, the server 10 determines whether or not the replacement dealer stored in the memory can execute the storage service (77). That is, it is determined whether or not the replacement dealer has a storage facility, and the number of storable units is searched to determine whether there is room. If maintenance such as cleaning has been selected, it is also determined whether or not maintenance equipment is provided.

If it is determined that there is equipment, the replacement dealer is stored in the memory as a dealer that performs the storage service (hereinafter referred to as “storage dealer”) (8).
0).

If it is determined that there is no equipment, the dealer database 13 is searched and a dealer who can execute the storage service is selected from among dealers other than the dealer in charge of replacement (79). The selected dealer is stored in the memory as a storage dealer (80).

When the replacement dealer and the storage dealer are determined, the server 10 searches the user database 12 for the user information of the user receiving the service and the associated tire information, and stores the replacement dealer and the storage stored in the memory. An e-mail is sent to the terminal of the dealer in charge (81), and the process ends.

Further, the server 10 sets a replacement schedule in consideration of the weather forecast, the service processing capacity of the dealer, and the number of tires that can be stored in the storage location, and determines when the tires should be replaced (that is, from normal tires to season tires). When the replacement is performed, or vice versa), the user database 12 is searched and an e-mail is sent to the terminal of the user who received the last replacement service to prompt the user to replace the tire and to notify the advertisement of the new tire product. Can also be configured.

As described above, since the server manages the information on the schedules and storage facilities of a plurality of dealers, the exchange of the schedule of the tire replacement service between the dealers and the sharing of the storage place and the maintenance facilities can be easily realized. You.

Although the present invention has been described with reference to specific embodiments and examples, the present invention is not limited to these embodiments, and various modifications that can be easily made by those skilled in the art are also included in the scope of the present invention. It is.

[0051]

According to the present invention, a user can refer to information on his / her tires online and can easily request a dealer for a tire replacement service and a storage service. Even if the requested dealer has no schedule or storage space available, the service can be received from another dealer. At this time, the dealer obtains information about the user through the website, so that not only can the dealer respond smoothly to new users,
The cost can be reduced by accommodating the equipment.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of an embodiment according to the present invention.

FIG. 2 is a diagram illustrating an example of a tire information page referred to by a user.

FIG. 3 is a diagram illustrating an example of a tire replacement order form.

FIG. 4 is a diagram showing an example of a dealer data page.

FIG. 5 is a diagram illustrating an example of a user data management page.

FIG. 6 is a diagram illustrating an example of a user data management page.

FIG. 7 is a flowchart illustrating processing of a system according to another embodiment.

[Explanation of symbols]

 10 Server 12 User database 13 Dealer database

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (reference) G06F 17/30 170 G06F 17/30 170Z

Claims (4)

[Claims] Claims: 1. A tire is provided in connection with a dealer providing a service for replacing tires of a user's automobile from tires of a first type to tires of a second type and storing the tires of the first type for reuse. And a database that stores information on the stored tires in association with the user, wherein the website searches the database in response to access by the user and stores the database for the user. A tire storage service support system configured to create a page that provides information on the tire that is running and to transmit the page to the user. 2. From the page, the user can transmit service content data to the website in order to request a service from a dealer, and the website transmits the transmitted data to the website. 2. The system of claim 1, wherein the data is configured to be transferred to the dealer.
The tire storage service support system according to 1. 3. A second database for storing information related to the service in association with the dealer, wherein the website searches the second database in response to the access by the dealer, and stores the information in the service. The tire storage service support system according to claim 1, wherein the system is configured to create a page providing relevant information and transmit the page to the dealer. 4. The data of the service content includes information of a date and a dealer at which a user desires a service, and the website stores the second database in response to transmission of the data by the user. A search is performed to determine whether the schedule of the service at the dealer is vacant on the desired date, and when the schedule is not vacant, a dealer whose schedule is vacant on the desired date is selected, and the second person in charge of the service is selected. 3. The tire storage service support system according to claim 2, wherein the system is configured to determine a dealer and transmit a notification instructing the second dealer to perform the service. 4.