JP2002334222A - Medium issuing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To shorten processing time and to improve the recovery efficiency of media and the operation efficiency of a remote window terminal. SOLUTION: When processing execution media required for a processing are fed to the remote window terminal 2 by a customer, recovery media requiring the processing in an operation management center 21 among the fed processing execution media are separated depending on the presence/absence of the need of an instantaneous processing and housed. Further, a holding box 33 to house the processing execution media of the customer who interrupts the use of the remote window terminal 2 is provided. In the case that an internal processing is being performed, when the customer selects the interruption of the use of the remote window terminal 2 and registers individual confirmation information such as a password or an iris to be required for canceling the interruption of the use, the processing execution media of the customer are housed in the holding box 33 while the internal processing is performed, the use of the remote window terminal 2 by the customer is interrupted and the processing of the other customer is received.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a medium issuing system in which a customer operates a terminal by himself to issue a medium such as a passbook or a certificate.

[0002]

2. Description of the Related Art A conventional technique will be described with reference to FIG. FIG. 2 is an explanatory view showing a conventional technique. In FIG. 2, reference numeral 1 denotes an unmanned store such as a financial institution, and reference numeral 2 denotes an unmanned store which is installed in the unmanned store 1. The customer inputs necessary items and inputs necessary documents. And a remote counter terminal that executes the processing.

[0003] The remote counter terminal 2 includes an iris recognizing unit 3 for recognizing the iris of the customer, a customer consultation unit 4 for enabling the operator to interact with the customer by being displayed on the screen of the remote counter terminal 2, A display unit 5 for displaying words or the like for guiding the operation, an operation unit 6 for the customer to input information necessary for the process and execute the process, a passbook issuing unit 7 for issuing a medium such as a passbook or certificate, A hopper unit 8 for temporarily holding a medium such as cash inserted by a customer and sending it backward, an identification document reading unit 9 for reading a document for identifying the person, and an image handling unit 1 for acquiring an image of the medium.
0, a printing unit 11 for performing a stamping process on a form or a passbook, a card handling unit 12 for reading and writing a magnetic stripe attached to a card inserted by a customer, a slip loading unit 13, an important medium loading unit 14. , A communication unit 16 that communicates with the operation management center 21 via the network 20, a storage unit 17, and the operation of, for example, an application form among the media input by the customer. A collection cassette unit 18 for storing a medium that needs to be processed in the management center 21 and is collected in the remote counter terminal 2 after the processing (hereinafter referred to as a collection medium). Control unit 19 for controlling each component
Consists of

[0004] The operation of the prior art with the above configuration will be described below. First, the customer is the remote counter terminal 1
Goes to an unmanned store where is installed, and selects a processing item from a menu displayed on the display unit 5 of the remote counter terminal (S201). When the customer selects processing, an application form corresponding to the selected processing item is sent to the remote counter terminal 2
(S202).

[0005] When the customer fills in the application form and enters the application form into the remote counter terminal 2 (S203), the contents of the application form are read into the remote counter terminal 2 and a medium is input to the customer. A prompt message is displayed on the display unit 5 (S204). When the customer confirms the contents of the message and inserts a medium such as a passbook or a card into the remote counter terminal 2 (S205), it is requested to present identification documents such as a license (S206).

At this time, verification of the iris and input of a password are required as required. When the customer inserts the identification document (S207), the identification document reading unit 9 reads the identification document, and when the identity is confirmed, the process is executed, and the return of the medium such as a passbook or a card is performed. Issuance of forms and collection cassette unit 1 for collection media
8, and the process ends (S208).

Then, the operation management center 21 is notified that the collection medium has been collected in the collection cassette section 18 (S20).
9) The medium stored in the collection cassette unit 18 is collected by the collection company at regular intervals and collected by the operation management center 21 (S210). However, in the above-described conventional technology, all the collected media are collected at regular intervals, and the media that requires processing in the operation management center is not immediately collected after the customer executes the processing.
There was a problem that it took time to complete the processing.

[0008] Further, while the internal processing such as the examination is being performed, the customer must stay in the store, and it takes a long time for the processing, and there is a problem that the operation efficiency of the remote counter terminal is reduced.

[0009]

Therefore, in the present invention,
It aims at shortening the processing time and improving the medium collection efficiency and the operation efficiency of the remote counter terminal.

[0010]

When a processing execution medium required for processing is inserted into a counter terminal by a customer, a recovery medium that requires processing at the operation management center among the input processing execution mediums is immediately stored. It is stored separately depending on the necessity of processing, when the recovery medium that requires immediate processing is stored, and when the recovery medium that does not require immediate processing exceeds a certain amount, or when the storage period has passed, The information of the collection medium is notified from the counter terminal to the operation management center via a network.

[0011] Further, a holding box for storing the processing execution medium of the customer who has stopped using the counter terminal is provided, and when the internal processing is being performed, the customer selects to stop using the counter terminal, If you register your password or personal identification information, such as iris, required to release the suspension of use,
While the internal processing is being performed, the processing execution medium of the customer is stored in the holding box, the use of the customer's counter terminal is interrupted, and the processing of another customer is accepted.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS (First Embodiment) FIG.
It is explanatory drawing which shows embodiment. The configuration of the first embodiment is the same as the collection cassette 1 of the conventional remote window terminal 2.
8 is a medium to which a cassette 30 that requires immediate processing and a cassette 31 that does not require immediate processing are added, and if the processing is executed by the customer, is it a medium that should be collected immediately to execute the processing, or a medium that should be collected at regular intervals. Can be stored separately.

In FIG. 1, when the processing is executed by the customer and the medium is stored in the cassette 30 of the remote window terminal 2 that requires immediate processing, or the medium stored in the cassette 31 that does not require immediate processing is likely to exceed a certain amount. Or if the interval between the storage devices of the media exceeds a certain period of time, the collection media stored in the immediate processing-necessary cassette 30 and the immediate processing-unnecessary cassette 31 from the remote counter terminal 2 to the operation management center 21 via the network 20. Information (below,
Collected media information. ) Is notified (S101).

The operation management center 21 that has received the collection medium information transmitted from the remote counter terminal 2 makes a collection plan such as a collection date and a collection route based on the collection medium information (S102). Then, the collection company receives in advance the key of the collection cassette unit 18 of the remote window terminal 2 that performs collection, or registers a password or iris and issues an IC card (hereinafter referred to as an identity verification means) in advance. In advance (S103), the user goes to the unmanned store 1 by referring to a wireless communication or a map according to the collection plan from the operation management center 21 (S104).

Upon arriving at the unmanned store 1, the collection company confirms the identity by means of the identification means for unlocking the collection cassette 18 registered in advance (S10).
5) After confirmation by the operation management center 21 (S1)
06), the collection operation of the collection medium stored in the collection cassette unit 18 is performed (S107). When unlocking the collection cassette unit 18 using the key, the collection company contacts the operation management center 21 from the remote counter terminal 2 via the network 20, and the operation management center 21 confirms the collection company. Then, the collection cassette unit 18 is unlocked.

When the collection operation is completed and the collection company locks the collection cassette 18, information on the collected medium (hereinafter referred to as collected medium information) is notified from the remote counter terminal 2 to the operation management center 21. (S108). Further, when the collection medium is accurately collected based on the collection plan, a collection completion notification is transmitted from the remote counter terminal 2 to the operation management center 21 (S109).

The operation management center 21 having received the notification of the completion of collection from the remote counter terminal 2 collates the notification of the completion of collection with the collection plan, and grasps whether or not the collection company is performing collection work according to the collection plan. However, if the collection company recognizes that collection is being performed against the collection plan,
Instruct the mobile phone of the collection company to carry out the collection work according to the collection plan

When the collection company collects the collection medium in the operation management center 21, the collected medium information held in the operation management center 21 is compared with the collection medium collected by the collection company ( S110). in this way,
According to the first embodiment, by providing the collection cassette unit 18 with a collection medium cassette that should be collected immediately and a collection medium cassette that performs collection at regular intervals,
The operation management center 21 can execute quick business processing according to the processing content.

Further, by performing the collection operation based on the collection plan, the collection efficiency can be increased and the collection cost can be reduced. Further, in the collection operation, the collection company performs identity verification by an identity verification means such as an iris, a password, an IC card, or the like, and the operation management center 21 confirms the person attempting to collect the collection medium from the collection cassette unit 18 and then performs remote control. Collection cassette section 18 of window terminal 2
, The security can be improved.

Further, after the collection medium is collected by the collection company, the collected medium information is notified to the operation management center 21 so that the collection work of the collection company can be grasped and the collected information is collected from the remote counter terminal 2. It is possible to collate the collection medium with the collection medium collected by the collection company in the operation management center 21, and it is possible to suppress the occurrence of illegal acts such as loss and falsification of the collection medium.

Further, since the collection operation is performed while comparing the collection completion notification notified after the collection operation is completed with the collection plan, occurrence of a collection error can be prevented. (Second Embodiment) FIG. 3 is an explanatory view showing a second embodiment. In the second embodiment, a buzzer 32 is added to the remote counter terminal 2 in the configuration of the first embodiment.

In the first embodiment, when the collection company A locks the collection cassette 18 of the remote window terminal 2 without collecting a part of the collection medium set in the collection plan, and ends the collection operation ( Hereinafter, it will be referred to as a collection omission.)
(S301), the buzzer 32 sounds (S302), and notifies the collection company A that the collection medium to be collected is still stored in the collection cassette unit 18.

If the collection company A does not access the collection cassette section 18 after the buzzer sounds for a certain period of time, the remote contact terminal 2 notifies the operation management center 21 via the network 20 of the omission of collection. (S3
03). The operation management center 21 recognizing that the collection omission has occurred, sets the mobile phone of the collection company A in charge of the collection operation of the remote counter terminal 2 in which the buzzer 32 sounds, or the vehicle of the vehicle on which the collection company A is riding. Call the phone etc.
The fact that the collection was missed is notified (S304).

Thus, the collection company A can return to the remote counter terminal 2 where the collection has been omitted, and can collect the collection medium that has been forgotten to be collected. The collection agent A who has been notified of the omission of collection is, for example, the remote counter terminal 2 having the omission of collection.
If it is difficult to recover again (S30)
5), the operation management center 21 searches the collection plan for another collection company B passing the vicinity of the remote counter terminal 2 where the collection was omitted (S306), drafts the collection plan again, and B is notified of the re-created collection plan (S307).

As described above, according to the second embodiment,
By providing the collection cassette 18 with a buzzer, it is possible to notify the collection company that the collection medium to be collected remains, and to prevent the occurrence of collection omission. Furthermore, when the operation management center 21 detects that the collection omission has occurred, the collection agent that has caused the collection omission or the collection agent passing near the remote counter terminal 2 where the collection omission has occurred collects the collection omission medium. By instructing
It is possible to efficiently collect the collection medium that has not been collected.

It is possible to prevent the recovery medium from remaining due to a recovery leak. Further, in the first and second embodiments,
If the collection medium stored in the cassette 30 required for immediate processing of the remote counter terminal 2 is not collected during the day, for example, if there is a mistake in the collection plan and the collection is omitted, the next business day The remote counter terminal 2 notifies the operation management center 21 of alarm information indicating that the collection medium remains, and the operation management center 21 drafts a collection plan again, thereby collecting the medium requiring immediate processing. Delay damage can be minimized. (Third Embodiment) The third embodiment relates to suspension of use of the remote counter terminal 2.

FIG. 4 is an explanatory diagram showing the third embodiment. In the configuration of the third embodiment, a holding box 33 is added to the conventional remote counter terminal 2. The holding box 33 is used when a customer suspends use of the remote counter terminal 2 while internal processing such as examination (hereinafter referred to as internal processing) in the remote counter terminal 2 and the operation management center 21 is performed. Remote counter terminal 2 by customer
This is to hold the medium that has been inserted into the storage medium.

It is assumed that the holding box 33 can hold a plurality of media. In FIG. 4, the customer A starts the processing, and inputs a medium such as an application form, a passbook, a card, and a personal identification document into the remote counter terminal 2 according to the instruction displayed on the display unit 5 (S401). Then, when the customer A suspends the use of the remote counter terminal 2, the user selects suspension of use and registers in advance a password required for canceling the suspension of use (S402).

When the use suspension is selected by the customer A and the password is registered, the medium of the customer A is stored in the image acquisition unit 1.
0, an image is acquired, and the acquired media image of the customer A is stored in the storage unit 17 together with the password and the customer information of the customer A.
(S403). Thereafter, the medium is stored in the holding box 33 (S404), and the use of the remote counter terminal 2 of the customer A is interrupted (S405).

While the use of the customer A is suspended, the remote counter terminal 2 accepts the processing of the other customers B and C and executes the processing (S406). When the customer A resumes the suspended use of the remote counter terminal 2, the customer A
The user presses the use continuation button displayed on the display unit 5 and inputs a password registered in advance when the use is interrupted (S407).

If the password input by the customer A matches the registered password, the medium image of the customer A stored in the storage unit 17 is read out (S40).
8) The medium stored in the holding box 33 is fed out by a feeding mechanism (not shown), is conveyed to the image acquiring unit 10 by the traveling system 34, and the image of the medium in the holding box 33 is acquired by the image acquiring unit 10 ( S409).

Then, a medium that matches the medium image of the customer A stored in the storage unit 17 is removed from the holding box 33 (S410), and the suspension of use of the customer A is released (S411). As described above, according to the third embodiment, the customer A can suspend the use of the remote counter terminal 2 while the internal processing is being performed. Since the processing of another customer can be executed while the internal processing is being performed, the operation efficiency of the remote counter terminal 2 can be improved.

In the above-described embodiment, all the media images stored in the holding box 33 are stored in the storage unit 17, and the medium image of the holding box 33 stored in the storage unit 17 is stored in the storage unit 17. The collation of the medium image of A eliminates the need to acquire the medium image stored in the holding box 33 every time the suspended use of the remote counter terminal 2 is resumed. Can be shortened.

Further, in the above example, when the customer A interrupts the use of the remote counter terminal 2, the customer A registers the password and resumes the use interrupted by the registered password. Instead, it is also possible to perform identity verification using biometrics information such as iris, thereby improving security.

Further, in the case of performing identity verification using an iris for canceling the suspension of the use of the remote counter terminal 2, when the customer A heads for the remote counter terminal 2, the iris is automatically read and the use is interrupted. By checking the iris information of the customer, if the person standing in front of the remote counter terminal 2 matches the iris of the customer whose use is suspended, it is automatically released from use by the customer whose iris matches. Is also good.

Further, in the above-described example, when the customer A resumes the use of the remote window terminal 2 which has been interrupted, the image of the customer A's medium acquired in advance and the image stored in the holding box 33 are stored. Although the medium corresponding to the medium image of the customer A was taken out of the holding box 33 by comparing the medium image acquired from the medium having been stored, the identification code such as a barcode was previously placed at a predetermined position of the medium. By providing the information, the medium can be identified only by reading the part of the identification code, and the storage capacity of the storage unit 17 can be reduced. The time required can be reduced. (Fourth Embodiment) FIG. 5 is an explanatory diagram showing a fourth embodiment.

The fourth embodiment is different from the third embodiment in that an internal processing completion notification for notifying that the internal processing has been completed is transmitted to the customer who has stopped using the remote counter terminal 2. is there. That is, when the customer A interrupts the processing, for example, a mobile phone, a home telephone number, an e-mail address, or the like is registered in the remote counter terminal 2 as a contact for notifying that the internal processing has been completed (S50).
1).

The remote counter terminal 2 is connected to the network 20
To the operation management center 21 via the contact information of the customer A. If the customer A wants to change the contact of the internal processing completion notice after entering his / her contact information and leaving the remote counter terminal 2, the remote counter terminal 2 needs The customer A contacts the contact of the department that notifies the internal processing completion of the operation management center 21 that the customer A has notified, enters the password, confirms the identity of the customer A, and then inputs the new contact. The operation management center 21 changes the contact information of the customer A and notifies the new contact information of the customer A of the completion of the internal processing (S502).

In the processing of the customer A, for example,
If additional information is required due to omission of the application form, and the omission can be replaced by a response or input by telephone, etc., contact the registered customer A contact information. Then, the input for the omission items is received by a spoken word or telephone, and the contents received from the customer A are added, and the internal processing is continuously performed (S503).

When the internal processing of the customer A is completed,
The operation management center 21 notifies the contact information of the customer A obtained in advance that the internal processing such as the examination is completed (S
504). The customer A who has received the notification from the operation management center 21 goes to the remote counter terminal 2 and cancels the suspension of the use of the remote counter terminal 2.

If the customer A is inconvenient and cannot go to the remote counter terminal 2, the customer A enters his password and confirms his / her identity, and then checks the remote counter terminal 2.
Enter the date and time to go to by e-mail or mobile phone, etc.
It is possible to make a reservation (S505). Further, in the case where the customer A has made a reservation in the remote counter terminal 2, the customer who started the processing before the reservation time of the customer A,
If it is determined that the processing takes time and the reservation time of the customer A will take time, the remote counter terminal 2 contacts the operation management center 21, and the operation management center 21 shifts the customer A to the store from the reservation time. Tell

Further, when customer A arrives at the reservation time,
It is also possible to interrupt the use of the customer's remote counter terminal 2 that had been processing at the customer A's reservation time, and have the customer A resume use at the reservation time. Furthermore, if the customer does not resume using the remote counter terminal 2 for a certain period of time after the completion of the internal processing of the operation management center 21, the operation management center 21 contacts the customer again to urge the customer to return to the store.

As described above, according to the fourth embodiment,
By registering the contact information of the customer in advance when the use of the remote counter terminal 2 is interrupted, the customer can receive the notification of the completion of the internal processing from the operation management center 21 and can also use the mobile phone or the like for the entry omission. Since input reception becomes possible, the customer does not need to wait for the completion of the internal processing in the unmanned store 1, and even if there is an omission of entry, it is not necessary to return to the store again, and the service of the customer can be improved. Become. (Fifth Embodiment) In a fifth embodiment, a medium to be returned to the customer among the media input by the customer and an issuance medium issued after processing (hereinafter, collectively referred to as a processed medium) will be described. It concerns emissions.

FIG. 6 is an explanatory diagram showing the fifth embodiment. The configuration of the fifth embodiment is obtained by adding a processed medium storage unit 35 and a processed medium discharge unit 36 to the conventional remote counter terminal 2. In FIG. 6, when the processing of the customer is completed, the processed medium managed for each type is separated for each customer and stored in the processed medium storage unit 35.

Then, the processed medium is discharged from the processed medium discharge unit 36 to the customer. As described above, according to the fifth embodiment, by storing the processed media of each type separately for each customer, the media of the customer can be collectively discharged, and the medium can be discharged to the customer. Can be shortened. (Sixth Embodiment) FIG. 7 is an explanatory diagram showing a sixth embodiment.

The sixth embodiment is different from the third to fifth embodiments in that a receiving box 40 connected to the remote counter terminal 2 via a line and storing a processed medium is provided.
A medium transport unit 37 for transporting the processed medium for each customer from the remote counter terminal 2 to the receiving box 40;
0 and a media distribution unit 38 for storing processed media for each customer.

In the above-described configuration, when the processing of the customer A is completed (S701), the remote counter terminal 2 separates the processed medium for each customer (S702), discharges the processed medium from the processed medium discharge unit 36, and transfers the processed medium to the medium transport unit. 37, a medium distribution unit 38
Then, the processed media sorted for each customer are stored in the receiving box 40 in the media sorting unit 38 (S703).

Then, the customer A confirms his / her identity by checking the iris and the password with the remote counter terminal 2 (S704), and when the customer is confirmed, the remote counter terminal 2 sends the customer A a receiving box. Instructing the user to head to the receiving box 40, the receiving box 40 is connected via a line connecting the receiving box 40 and the remote counter terminal 2.
Receiving box 40 containing the processed medium of customer A
Is issued (S705).

The customer A receives his or her processed medium from the unlocked receiving box (S706). As described above, according to the sixth embodiment, by providing the receiving box 40 that is connected to the remote counter terminal 2 via the line and the medium transport path 37 and stores the processed medium of the customer, The operation efficiency of the counter terminal 2 can be improved.

It is to be noted that a guard that disables the use of the processed medium taken out of the receiving box 40 is set in advance, and after receiving the processed medium, the customer A who has received the processed medium again uses the iris, a password, or the like to identify the user. By performing the confirmation, it is possible to remove the guard applied to the processed medium taken out of the receiving box 40.

As a result, security can be further improved. Further, in the above-described sixth embodiment,
The remote counter terminal 2 used a password or an iris to confirm the user's identity. However, while connecting the receiving box 40 to the operation management center 21 via the network 20,
The receiving box 40 may be provided with a password input unit 42 and an iris recognizing unit 41, and the receiving box 40 may perform identity verification using a password, an iris, or the like.

Further, in addition to the iris recognizing unit 41 and the password input unit 42, a card issuing machine, a printer, and the like are provided in the receiving box 40. It is also possible to issue an issuance medium such as a certificate. Further, as shown in FIG. 8, the remote window terminal 2 and the place where the receiving box 40 is installed are separated by a door, and the iris recognition is performed at the entrance of the processed medium receiving exclusive store 43 where the receiving box 40 is installed. A device 44 is provided to receive only the result of the iris collation, for example, only returning customers.
It may be possible to enter a place where 0 is installed.

Further, when the remote window terminal 2 or the receiving box 40 is destroyed or a fake personal identification document is inserted as the personal identification document, the entrance and the window are locked as shown in FIG. Or shutter to keep malicious people out of the store,
A report is sent to the security company or the police from the remote counter terminal 2, the receiving box 40, or the operation management center 21. (Seventh Embodiment) FIG. 10 is an explanatory diagram showing a seventh embodiment.

According to the seventh embodiment, in the above-described embodiment, the customer A can designate a store to receive the processed medium after the completion of the internal processing. For example, if the customer A wishes to resume the processing that was being performed at the store A at the store B and receive the processed medium at the store B, when the internal processing completion notification is received from the operation management center 21 ( S1),
The store manager B who wants to receive the processed medium and the desired date and time of receiving the medium are transmitted to the person in charge of the operation management center 21 (S2).

The operation management center 21 contacts a collection company that performs a medium collection operation around the unmanned store 1 and
An instruction is issued to transfer the designated medium from the store A to the store B (S3). Upon receiving the instruction from the operation management center 21, the collection company goes to the store A, confirms the identity with an iris, a password, or the like (S4), removes the designated customer's medium from the receiving box 40, and removes the designated customer B from the designated store B. The medium of the customer A collected from the store A is stored in the receiving box 40 (S5).

The customer A visits the store B after the designated date and time, confirms the identity with an iris or a password (S6), and receives the processed medium at the store B (S7). As described above, according to the seventh embodiment, the customer A can receive the medium at the designated store at the designated date and time. (Eighth Embodiment) FIG. 11 is an explanatory diagram showing an eighth embodiment.

The structure of the eighth embodiment is different from the sixth embodiment in that an area only accessible to staff members is provided, and a processed medium shelf 46 for storing the processed medium is provided therein. The processed medium shelf 46 is connected to the remote counter terminal 2 and the receiving box 40 via the medium transport unit 37. Then, the operation management center 21 determines the processed medium to be stored in the receiving box 40 based on the reservation for receiving the processed medium from the customer (S111) (hereinafter, referred to as a medium storage plan) (S112). The processed medium is transported from the processed medium shelf 46 to the receiving box 40 through the medium distribution / in / out section 45 and the medium transport section 37 and stored therein (S113).

The customer A confirms his / her identity with an iris, a password or the like at the scheduled date and time of receiving the processed medium (S114), unlocks the receiving box 40, and receives the medium (S115). As described above, according to the eighth embodiment, only the processed media for which the receiving is reserved is taken out of the processed medium shelf 46 and stored in the receiving box 40 based on the medium storing plan. The number of processed media stored in the storage box 40 can be reduced, the customer can easily find his or her processed media, and the installation area of the receiving box 40 can be reduced.

Further, in the above example, FIG.
As shown in FIG. 2, after the customer receives the processed medium, the medium remaining in the receiving box 40 can be moved to a place where the customer can easily take out the medium. For example, if the receiving box is numbered in advance, and the customer has a lower numbered receiving box, it is easier to remove the medium than a higher numbered receiving box. If the number is smaller than the number of the stored receiving box, the medium stored in the higher numbered receiving box may be moved to the lower numbered receiving box.

Further, as shown in FIG. 13, only one processed medium can be stored in the receiving box 40.
At the time when the customer identification is completed, the processed medium of the customer whose identity has been confirmed is taken out from the processed medium shelf 46,
You may make it convey to the receiving box 40. This eliminates the need for the customer to search the receiving box 40 for the place where his / her processed medium is stored, and further enhances security by discharging the processed medium from the processed medium shelf 46 after confirming the identity. Can be.

[0061]

As described above, according to the present invention,
Of the input processing execution media, the recovery media that requires processing at the operation management center are stored separately according to the necessity of immediate processing, so that the operation management center can quickly process business according to the processing content. Becomes executable.

Further, while the internal processing is being performed, the processing of another customer can be executed, so that the operation efficiency of the remote counter terminal can be improved.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing a first embodiment.

FIG. 2 is an explanatory view showing a conventional technique.

FIG. 3 is an explanatory view showing a second embodiment.

FIG. 4 is an explanatory diagram showing a third embodiment.

FIG. 5 is an explanatory view showing a fourth embodiment.

FIG. 6 is an explanatory view showing a fifth embodiment.

FIG. 7 is an explanatory view showing a sixth embodiment.

FIG. 8 is a diagram showing a store dedicated to receiving processed media.

FIG. 9 is a diagram showing an operation when an emergency occurs

FIG. 10 is an explanatory diagram showing a seventh embodiment.

FIG. 11 is an explanatory view showing an eighth embodiment.

FIG. 12 is a diagram showing movement of a medium in a receiving box.

FIG. 13 shows an example of a receiving box for one person.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Unattended store 2 Remote counter terminal 3 Iris recognition part 4 Customer consultation part 5 Display part 6 Operation part 7 Passbook certificate issuing part 9 Identity verification document reading part 10 Image handling part 11 Printing part 12 Card handling part 17 Storage part 18 Collection cassette part REFERENCE SIGNS LIST 20 network 21 operation management center 30 immediate processing necessity set 31 immediate processing unnecessary cassette 33 holding box 34 traveling system 35 processed media storage unit 36 processed media discharge unit 37 media transport unit 38 media distribution unit 40 receiving box 41 iris recognition Part 42 Password input part 45 Medium distribution obtaining part

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G07D 9/00 451 G07D 9/00 451B 461 461A F-term (Reference) 3E040 AA04 AA05 AA07 BA16 BA18 BA20 CA05 CB04 DA02 EA05 EA10 FL04

Claims (34)

[Claims] 1. A customer inputs necessary items and inputs a processing execution medium necessary for executing a processing through a counter terminal,
In a medium issuing system that receives an issuing medium such as a passbook or a certificate, an operation management center that performs operation management of the teller terminal is connected to the teller terminal via a network, and the customer executes the processing on the teller terminal. When a medium is inserted, among the inserted processing execution media, a collection medium that requires processing in the operation management center is stored separately according to whether or not immediate processing is required, and the collection medium that requires immediate processing is stored. When the collection medium is stored, and when the amount of the collection medium that does not require immediate processing exceeds a certain amount, or when the storage period has elapsed, the collection terminal transmits the collection medium to the operation management center via a network from the counter terminal. A medium issuing system to which information is notified. 2. The operation management center according to claim 1, wherein, when the operation management center receives the information on the collection medium stored in the window terminal, the operation management center drafts a collection plan of the collection medium, and based on the collection plan. And collecting the collection medium stored in the counter terminal. 3. The collection agent according to claim 2, wherein a collection company that collects the collection medium registers personal identification information such as an iris or a password in advance,
Whether the contact terminal obtains the identity verification information of the collection company, or causes the collection company to input the identity verification information, and compares the obtained identity verification information with the pre-registered identity verification information, The medium issuing system, wherein the contact terminal is unlocked only when the result of the comparison is a match, and the collection company collects the collection medium. 4. The medium according to claim 3, wherein when the collection company collects the collection medium, information about the collected collection medium is notified from the counter terminal to the operation management center. Publishing system. 5. The method according to claim 3, wherein the collection company completes the collection of the collection medium.
A collection work completion notification notifying the completion of the collection work is notified from the counter terminal to the operation management center, and if the collection work is not performed based on the collection plan, the operation management center notifies the collection company. A medium issuing system, which is notified. 6. The collection terminal according to claim 2, wherein the window terminal includes a buzzer, and when a collection error occurs, the buzzer sounds to notify a collection company that collects the collection medium that there is a collection error. Characterized media issuing system. 7. The collection terminal according to claim 6, wherein, after the buzzer sounds for a certain period of time, if the collection company does not access the counter terminal, the counter terminal notifies the operation management center of the occurrence of a collection error. ,
A medium issuing system, wherein the operation management center notifies the collection company that there is a collection error. 8. The collection management system according to claim 7, wherein when it is difficult for the collection company in charge of the contact terminal in which the collection error has occurred to supplement the collection error, the operation management center supplements the collection mistake with the collection plan. A medium issuance system characterized by searching for a possible supplementary collection company capable of retrieving, and notifying the supplementary collection company of a re-planned collection plan again, and the supplementary collection company supplementing a collection error. . 9. The storage medium according to claim 2, wherein the recovery medium that requires immediate processing is still stored, the recovery medium that does not require immediate processing exceeds a certain amount, or the storage period has passed. In this case, an alarm is notified from the counter terminal to the operation management center. 10. A medium issuing system in which a customer inputs necessary items and inputs a processing execution medium necessary for execution of processing by using a counter terminal, and receives an issuing medium such as a passbook or a certificate. The operation management center performing the operation is connected to the teller terminal via a network, and has a holding box for storing the processing execution medium of the customer who has stopped using the teller terminal. When an internal process is performed in the management center and the counter terminal, when the customer selects suspension of use of the counter terminal and registers personal identification information such as a password or iris necessary for canceling the suspension of use. The processing execution medium of the customer is stored in the holding box while the internal processing is performed, and the use of the customer's counter terminal is interrupted; If the customer selects to continue using the counter terminal, the counter terminal acquires the customer's identity information, or causes the customer to input the identity information, and the obtained identity information is registered in advance. A medium issuance system, wherein the system is compared with the personal identification information, and the suspension of use of the counter terminal is released only when the result of the comparison is a match. 11. The medium issuing system according to claim 10, wherein while the use of the counter terminal is suspended, another customer's process is accepted and the process is executed. 12. The processing execution medium according to claim 10, wherein a feeding mechanism for feeding the processing execution medium stored in the holding box, a transport unit that transports the processing execution medium, and an image of the processing execution medium are acquired. An image acquisition unit, and a storage unit for holding an image of the processing execution medium, wherein the holding box is capable of storing a plurality of the processing execution media, and the customer selects interruption of use of the counter terminal. Then, the image of the processing execution medium of the customer is acquired by the image acquisition unit and held in the storage unit, and the processing execution medium is stored in the holding box, and the customer stops using the counter terminal. Upon release, the image acquisition unit acquires an image of the processing execution medium stored in the holding box and holds the image in the storage unit in advance. Comparing the image of the processing execution medium of the customer with the image of the processing execution medium of the customer, taking out the processing execution medium matching the image of the processing execution medium of the customer from the holding box, and resuming the use of the counter terminal by the customer. Media publishing system. 13. The storage unit according to claim 12, wherein an image of the processing execution medium stored in the holding box is stored in the storage unit, and when the customer cancels the suspension of use of the counter terminal, the storage unit stores the image. The image of the processing execution medium stored in the holding box that is held is read out, compared with the image of the processing execution medium of the customer, and the processing execution medium that matches the image of the processing execution medium of the customer is stored. A media issuing system, wherein the customer is taken out of the box and the customer uses the counter terminal again. 14. The customer terminal according to claim 10, wherein when the customer goes to the window terminal, the window terminal automatically acquires the iris of the customer, and stops using the acquired iris and the window terminal. A media issuing system characterized in that a customer whose iris is matched with the iris is released from suspension of use of the counter terminal. 15. The processing execution medium according to claim 12, wherein an identification code such as a bar code is previously assigned to the processing execution medium, and the identification code of a processing execution medium of a customer who interrupts processing is stored in the storage unit. When the interruption of the use of the counter terminal is released by the customer, the identification code of the processing execution medium of the customer is read out from the storage unit and assigned to the processing execution medium stored in the holding box. The processing execution medium provided with the identification code matching the identification code assigned to the processing execution medium of the customer is checked out from the holding box by collating with the identification code set in the customer, and the customer resumes using the counter terminal. Media issuing system. 16. The operation management center according to claim 10, wherein when suspending use of the counter terminal, if the customer registers his / her contact information in the counter terminal, the internal management processing is completed when the internal processing is completed. Notifies the contact of the customer of the completion of the internal processing. 17. The method according to claim 16, wherein, when the use of the window terminal is interrupted, the window terminal informs the customer of the contact of the department to notify the completion of the internal processing of the operation management center to the customer, and the customer receives the password. A media issuance system, wherein when the identity of the customer is confirmed and the department of the operation management center is notified of the changed contact information, the operation management center updates the contact information of the customer. 18. The method according to claim 16, wherein, while the use of the counter terminal is interrupted by the customer, a defect such as omission of a medium required for the internal processing is found. And receiving an input for the defect by telephone or the like. 19. The medium issuing system according to claim 16, wherein when the operation management center notifies the customer of the completion of the internal processing, the customer accepts a reservation for use of the counter terminal after the completion of the internal processing. . 20. The method according to claim 19, wherein when it is determined that the use of the counter terminal by another customer overlaps with the counter terminal reservation date and time of the customer making the reservation, the contact of the customer making the reservation is notified. A medium issuance system, wherein a notice is given to use a counter terminal at a time shifted from a reservation time first. 21. The window terminal according to claim 19, wherein when it is determined that the use of the window terminal by another customer overlaps with the window terminal reservation date and time of the customer making the reservation, the window terminal makes a reservation. A medium issuing system, wherein a change in a reservation date and time is received by contacting a customer contact. 22. The method according to claim 19, wherein when it is determined that the use of the counter terminal by another customer overlaps with the counter terminal reservation date and time of the customer making the reservation, the counter terminal is changed without making a reservation. A medium issuing system wherein the use of a customer is interrupted. 23. The method according to claim 16, wherein, after the notification of the completion of the internal processing, if the customer does not resume using the counter terminal for a certain period of time, the operation management center notifies the customer of the completion of the internal processing again. A medium issuing system characterized by the following. 24. The medium issuing system according to claim 10, wherein the completed medium is stored for each customer when the internal processing is completed. 25. The receiving terminal according to claim 10, wherein the receiving terminal is connected to the teller terminal, and receives a processed medium such as a medium returned to the customer and a processed medium such as an issuing medium from the teller terminal. And a transport unit for transporting the processed medium to the receiving box. When the processing is completed, the transporting unit transports the processed medium from the counter terminal to the receiving box, and stores the processed medium in the receiving box for each customer. Then, the customer uses the personal identification information such as an iris and a password at the counter terminal to perform identity verification, and when the customer is recognized as the identity, the receiving box is unlocked, and the customer receives the processed medium. A medium issuing system for discharging a medium. 26. The processing medium according to claim 25, wherein after the customer receives the processed medium, the customer confirms his / her identity by using personal identification information such as an iris and a password, and only when the user is recognized as the principal. A medium issuing system characterized in that a medium can be used. 27. The medium issuing system according to claim 25, wherein the receiving box is provided with a means for performing identity verification such as an iris authentication device or a password input receiving unit, and performing identity verification in the receiving box. 28. An iris authentication device according to claim 27, wherein an iris authentication device is provided at an entrance of the processed medium receiving room in which the receiving box is installed, and only persons registered in advance can enter the room by checking the iris. A medium issuing system characterized by the following. 29. The system according to claim 28, wherein, when an emergency such as a crime occurs, all the entrances and exits of the processed medium receiving room are locked, and a person who was in the processed medium receiving room at the time of the crime is treated with the processed medium receiving room. A medium issuance system, which is confined in a medium receiving room and notified to police and a security company. 30. The medium according to claim 25, wherein the receiving box is provided with a medium issuing unit such as a card issuing machine or a printer necessary for creating an issuing medium, and an identification means such as an iris authentication device or a password input receiving unit. The issuing unit creates an issuance medium such as a passbook or a certificate, performs identity verification by the identity verification unit, and discharges the processed medium to a customer determined to be the identity. system. 31. The operation management center according to claim 16, wherein the operation management center accepts the store desiring to receive the processed medium from the customer and the desired date and time of contact and contacts the collection company, and the collection company that has confirmed the identity of the customer by the desired date and time A medium issuing system for transporting the customer's medium to the desired store. 32. The processed media storage according to claim 25, wherein a processed media storage for storing processed media is provided between the receiving box and the window terminal. Of the received medium, determines the processed medium to be stored in the receiving box, takes out the processed medium stored in the processed medium storage based on the receiving reservation, and transports the processed medium to the receiving box. A medium issuing system characterized by: 33. The medium according to claim 32, wherein the processed medium is moved to a position where a customer can easily take out the processed medium of a plurality of customers in the receiving box storing the processed medium for each customer. Publishing system. 34. The receiving box according to claim 10, wherein the receiving box is connected to the counter terminal and stores processed media for one customer, and the processed medium is transported from the counter terminal to the receiving box. After the processing is completed, the customer performs identity verification at the counter terminal using personal identification information such as an iris and a password, and when the customer is recognized as an identity, the transport section performs the contact. A medium issuing system, wherein the processed medium taken out of a terminal is transported and stored in the receiving box, and the processed medium is discharged to a customer.