JP2002324255A - System and method for processing ticket issuing - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve operability and service property when a visually handi capped person or a person having difficulty in reaching to an operation surface operates a ticket machine in a ticket issuing job by the ticket machine (including not only railroad tickets but also various kinds of admission tickets, meal tickets, etc.). SOLUTION: The voice input/output part of a voice input type ticket machine is realized by using the function of the receiver part of a portable telephone set.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a ticket processing system and a ticket processing method for executing a ticket selling process by short-range wireless communication between a portable terminal having a short-range wireless communication function (Bluetooth function) and a portable telephone function.

[0002]

2. Description of the Related Art In general, a voice recognition type ticket vending machine which executes ticket sales processing using voice has been put to practical use. a) Blind passengers (buyers), for example in ticket vending machines
Keyboard (numbers, special symbols) as a service to
By exchanging the input and the voice guidance text from the speaker, it is possible to issue a ticket without touching a customer input operation unit (hereinafter also referred to as an account button).

B) As a function of issuing a ticket without touching a customer input operation unit, a microphone and a speaker or a telephone handset type handset attached to a ticket vending machine main body are provided, and a voice signal (analog signal) is provided by a signal code. ) Into the control unit amplifier, and has a function of issuing a corresponding ticket by recognizing phrases or words and taking in purchase conditions.

[0004] In the case of a), ten-key input is performed by utterance from a speaker. Therefore, in an environment where surrounding noise is intense, it is difficult to hear or if a ten-key input error occurs, it takes a long time to start over. Or bought the wrong ticket. If you raise the volume to make it easier to hear, you may get noisy back, or you may be aware that people around you will be able to hear your purchase status and get privacy.

[0005] Further, when a similar word is uttered from an adjacent car at the same time when the input money amount is confirmed, it may be confused with the similar sound and mistakenly heard. For example, even in the general purchase pattern of ordinary tickets, adults, and one ticket, it is necessary to exchange voice and numeric keypad several times, such as coupons, round-trip tickets, children's tickets, special tickets,
In addition, if the user wants to purchase the designated number of copies, the number of operation procedures increases, which takes time. In addition, the number of operation errors increases, and in the worst case, purchase may not be possible. As described above, there is a disadvantage that detailed operation guidance cannot be performed.

[0006] Then, the sales floor is secondarily congested and becomes dangerous. When the operation of the numeric keypad is performed frequently, the failure rate of the numeric keypad contact increases. In case b) above, when a microphone and a speaker are used, the operability itself seems to be easier and easier to use. However, if the sound collection part of the microphone is not close to the mouth, it cannot be recognized by the surrounding noise. It is difficult for people with disabilities to understand how close their mouth should be. The utterance method from the speaker itself has the above-mentioned disadvantages.

Further, the microphone may be damaged. Incorrect mouth contact with the microphone can cause hygiene problems. If it is handset-shaped, it may be damaged or cut off from the cord and stolen. Since an unspecified number of people come into contact with each other, there is a problem in hygiene. There was a drawback that ten-key operation remained as it was, and it was not possible to release various ticket types.

In a voice-recognition-type ticket vending machine, by using a mobile phone or a PHS as a microphone and a speaker, a blind passenger or a passenger who cannot reach a customer operation surface can easily purchase a ticket vending machine ticket. There is a demand for something to do.

[0009]

SUMMARY OF THE INVENTION The present invention relates to a portable terminal having a short-range wireless communication function and a ticket vending machine for issuing tickets by wireless communication with the portable terminal. The purpose of the present invention is to provide a ticketing processing system and a ticketing processing method in which a visually impaired passenger or a passenger who cannot reach the customer service operation surface can easily purchase a ticket by performing voice input from a mobile terminal based on this. And

[0010]

A ticket processing system according to the present invention comprises a portable terminal having a short-range wireless communication function and a ticket vending machine for performing ticket processing by wireless communication with the portable terminal. However, an antenna in which communication of information is performed by a short-distance wireless communication function in which a communication range is narrowed to a predetermined range in front of the ticket vending machine, and an operation setting request transmitted to the mobile terminal using the antenna 1
Using the mobile terminal by a blind person based on information indicating that the mobile terminal is to be purchased at the mobile terminal supplied from the mobile terminal via the antenna in response to the transmission. Determining means for determining all ticketing processes;
A second transmitting means for transmitting setting guidance voice data of purchase information of a ticket to be sold to the portable terminal using the antenna based on a result of the determination by the determining means; Issuance means for issuing a ticket based on the purchase information of a ticket to be released supplied from the mobile terminal via the antenna, and issuing of the ticket to the mobile terminal based on the issuance of the ticket by the issuance means And third transmission means for transmitting the completion guidance voice data indicating that the portable terminal is to purchase with the portable terminal based on an operation setting request supplied from the ticket vending machine. Fourth transmission means for transmitting information, first output means for outputting, in response to the transmission, voice information for setting guidance of purchase information of a ticket to be sold supplied from the ticket vending machine, First Setting means for setting the purchase information of the ticket to be released based on the setting guidance voice data output by the output means; fifth transmitting means for transmitting the purchase information of the ticket to be released set by the setting means; In response to the transmission, a second output means for outputting the completion guidance voice data supplied from the ticket vending machine by voice.

[0011] The ticket issuing system according to the present invention comprises a portable terminal having a short-distance wireless communication function and a ticket vending machine for issuing tickets by wireless communication with the portable terminal. A first transmitting unit for transmitting an operation setting request; a first setting unit for setting information indicating the portable terminal capable of issuing a ticket;
In response to the transmission of the transmission means, information indicating that the mobile terminal is to be purchased from the mobile terminal and information indicating the mobile terminal capable of performing the ticketing process set by the first setting means A determination means for determining a ticketing process using the mobile terminal when the mobile terminal matches; based on the determination result of the determination means, setting guidance voice data of purchase information of a ticket to be released to the mobile terminal. Second transmitting means for transmitting the ticket, issuing means for issuing a ticket based on the purchase information of the ticket to be released supplied from the portable terminal in response to the transmission, and issuing the ticket by the issuing means. And third transmission means for transmitting completion guidance voice data indicating completion of ticket issuance to the portable terminal based on the operation setting request supplied from the ticket vending machine. Purchase on mobile device Fourth transmission means for transmitting information indicating that the information is to be transmitted, and in response to the transmission, a first output for outputting, by voice, setting guidance voice data of purchase information of a ticket to be sold supplied from the ticket vending machine. Means, second setting means for setting purchase information of a ticket to be released based on the setting guidance voice data output by the first output means, and ticket to be released set by the second setting means Fifth transmission means for transmitting the purchase information, and second output means for outputting, in response to this transmission, the completion guidance voice data supplied from the ticket vending machine in voice.

[0012]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a perspective view showing the appearance of a ticket vending machine 1 as a ticket issuing apparatus according to the present invention. The ticket vending machine 1 is a compound ticket vending machine that is installed at a station or the like and has both functions of an automatic ticket vending machine and an automatic commuter pass issuing machine. Ticket) or a ticket (ticket, ordinary ticket).

The ticket vending machine 1 carries the portable telephone M by exchanging data with a portable telephone (wireless portable terminal) M carried by a visually impaired passenger (buyer) by Bluetooth communication. Blind passengers can perform ticketing processing by voice input and voice (guidance) output from the mobile phone M. The Bluetooth is a wireless communication technology of 2.4 GHz, 1 milliwatt output and a maximum reach range of about 10 m.

On the front face of the ticket vending machine 1, there are provided a fixed guidance display section 4 for displaying fixed guidance, and two customer service sections 2, 3 at an upper portion and a lower portion. As shown in FIG. 2, a display unit (service panel, liquid crystal touch panel) including a touch panel built-in color liquid crystal display unit (LCD) for displaying various kinds of guidance, as shown in FIG. ) 10, a call button 11 for calling a clerk, and a multiple purchase button 12 to be inserted when purchasing multiple tickets.

The upper customer service section 2 has a built-in loop antenna 13 indicated by a broken line. This antenna 13
It is a Bluetooth antenna and has radio wave directivity in the direction of the front of the customer service section 2 and in the range of the width of its own ticket vending machine. As a result, interference with an adjacent ticket vending machine can be avoided.

Further, if the output power of the antenna 13 is set lower than that in the case of normal Bluetooth, it is possible to avoid interference with an adjacent ticket machine. For example, the output may be narrowed down so that wireless communication in the maximum reach range of about 1 to 2 m can be performed.

As shown in FIG. 3, in the lower customer service section 3,
New commuter pass or new commuter pass to be issued when a commuter pass or prepaid card is inserted at the time of issuance of the commuter pass or card insertion / ejection slot 21 for discharging the inserted prepaid card, new ticket etc. to be issued Issuance ticket issuance opening 22, a usable bill display unit 23 for displaying usable bills, a bill insertion slot 24 for inserting bills, a bill ejection outlet 25 for discharging bills, and a coin insertion for inserting coins. An opening 26, a voice-capable start switch 27 operated by a visually impaired passenger or the like, and a ten-key unit 28 are provided.
A change outlet (not shown) is provided on the back side of the numeric keypad 28, and the change from the change outlet is discharged to a receiving tray (not shown).

The display section 10 has a display screen for displaying operation guidance relating to the purchase of a ticket or a commuter pass. A touch operation on this display screen is performed by inputting a touch corresponding to the display content of the touched position. This is imported as data.

FIG. 4 shows the structure of the ticket vending machine 1 having the customer service surface as described above. That is, the card insertion / ejection port 21 is connected to a card mechanism section 35 as a card processing section. The card mechanism unit 35 is a device for issuing a new commuter pass, and has a printing unit and an encoding unit (not shown). The ticket printed by the printing unit is sent to the encoding unit, where the magnetic recording unit The magnetic information of the commuter pass is recorded on the card, and the commuter pass is ejected from the card insertion / ejection port 21 as a new commuter pass. The card mechanism 35
Is a collection unit (not shown) that collects old commuter passes
have. In addition, the card mechanism section 35 is configured to withdraw the ticket purchase price from the received prepaid card, record and update the card, and discharge the card from the card insertion / discharge port 21.

The ticket issuing port 22 is connected to a ticket issuing section 34 as a ticket issuing mechanism. This ticketing section 34
Is a device for issuing a ticket, and comprises a printing unit and an encoding unit (not shown). The ticket printed by the printing unit is sent to the encoding unit, where the magnetic recording unit stores magnetic information for automatic ticket gates. Is recorded, and is released as a ticket from the ticket issuing port 22. The bill insertion port 24 and the bill discharge port 25 are connected to a bill mechanical unit 37 as a bill processing unit.

The coin insertion slot 26 is connected to a check section and a coin mechanism section 36 as a change section. This allows
The coins discriminated by the check section are stored as change in the change section and can be discharged from a coin outlet. The customer service units 2 and 3, the ticket issuing unit 34, the card mechanical unit 35, the coin mechanical unit 36, and the bill mechanical unit 37 are built in the ticket vending machine 1.

The ticket vending machine 1 further includes a clerk operating section 33 for clerk operation, a banknote which receives banknotes received by the banknote mechanism section 37, and discharges a hanging bill to the banknote mechanism section 37,
A recording unit 39 for recording issuance contents as transaction contents, a Bluetooth communication unit 31, and a power supply unit 40 for supplying a power supply voltage to the entire ticket vending machine 1 are incorporated. Customer service units 2 and 3, clerk operation unit 33, ticket issuing unit 34, card mechanism unit 3
5. The coin mechanism 36, the bill mechanism 37, the safe 38, the recording unit 39, the Bluetooth communication unit 31, the central control unit 30
And is controlled by the central control unit 30.

The central control unit 30 is connected with a memory unit 30a for recording a control program and used for work. The central control unit 30 controls the entire ticket vending machine 1 based on the control program. It is responsible for control. The Bluetooth communication unit 31 transmits a signal from the central control unit 30 to the mobile phone M via the antenna 13 or receives a signal from the mobile phone M via the antenna 13 using a short-range wireless communication function (Bluetooth). This signal is output to the central control unit 30.

Accordingly, the ticket vending machine 1 includes the Bluetooth antenna 13 and the Bluetooth communication unit 31.
And a Bluetooth function provided by the central control unit 30. The configuration and functions other than the voice recognition function are the same as the conventional functions. By adding these features,
There are no moving parts.

A voice recognition processing unit may be provided in the central control unit 30 of the ticket vending machine 1 in some cases. TCP / I for ticket vending machine 1
A wide area LAN can also be formed by adding a NIC such as a P and connecting the ticket vending machine 1 to a higher-level network.

As shown in FIG. 5, the portable telephone M includes a main body 61, a telephone antenna 62, and a Bluetooth antenna 6 as shown in FIG.
3. The front surface of the main body 61 includes, in order from the top, a speaker hole (not shown), a display unit 41, an input unit 42, and a microphone hole (not shown).
A speaker 43 as a receiver is provided in the main body 61 facing the speaker hole. In the main body 61 facing the microphone hole, a microphone 44 as a transmitting section is provided. The display unit 41 provides various operation guidance. The input unit 42 performs various settings when used as a mobile phone, inputs a telephone number, performs settings when used as a mobile terminal of a station radio system, and instructs to change mode settings. It is. That is,
The use permission and the value when used as the portable terminal of the station radio system are given, and the Bluetooth correspondence is effectively set by the Bluetooth application switching means.

In the main body 61, a CPU 60 as a control section for controlling the whole, a speaker 43 as a receiving section, a microphone 44 as a transmitting section, a radio transmitting / receiving section 45 as a modulation / demodulation circuit, a clock 46, a control program, etc. , A main memory 48 for storing data, a battery 55, a telephone antenna 62, a display unit 41,
In addition to the configuration of the existing mobile phone of the input unit 42, a Bluetooth antenna 63, a Bluetooth transmitting / receiving unit 54, and a nonvolatile RA
M and a voice recognition unit 5 for inputting voice.
1. Speech synthesis section 52.

The Bluetooth transmitting / receiving unit 54 includes a CPU 6
It is possible to exchange bidirectional information of transmission information from 0 and reception information from the central control unit 30 of the ticket vending machine 1. The Bluetooth memory unit 49 can store an authentication code and security information, and can further store a service program realized by Bluetooth.

That is, it is usually used as a portable telephone, and can be used in the ticket vending machine 1 using a short-range wireless communication function (Bluetooth) as an additional function. The microphone 44 converts words uttered by the user when used as the mobile phone M into audio information and outputs the audio information. The speaker 43 reproduces audio information received from another device and outputs the audio information from the speaker.

[First Embodiment] Next, an operation sequence shown in FIG. 6 and a flow chart shown in FIG. 7 show a process of purchasing a ticket (ticket) by a blind passenger carrying a mobile phone M. It will be described with reference to FIG. At this time, as shown in FIG. 8, in a ticket counter where a plurality of ticket vending machines 1,... Are arranged, the range of radio waves from the antenna 13 of each ticket vending machine 1 is narrowed to narrow down. The mobile phone M located in front of each machine 1 is configured so that there is no interference by radio waves from the adjacent ticket vending machine 1.

FIG. 7 is an example of an operation flowchart as viewed from a ticket purchaser. For example, the flow of the operation is shown in a flowchart assuming that a visually impaired passenger enters the station. Here, it is possible to distribute in advance whether there is a ticket vending machine 1 whose use has been discontinued, and if so, which machine. When the passenger recognizes that he / she has entered the station, he / she puts the cellular phone M into the ticket vending machine mode and walks while putting the speaker 43 corresponding to the handset to his / her ear.

First, a visually impaired passenger holding the mobile phone M sets the mobile phone M to the ticket vending mode before approaching the ticket counter (ST1). At this time, mode setting is performed based on voice guidance corresponding to the menu screen.

Further, when the passenger hears a notice that there is a ticket vending machine which has been discontinued by a guide broadcast near the ticket counter (ST2), a nearby person should go to which ticket vending machine to go to. Is confirmed (ST3). After there is no notification that there is a ticket vending machine that has been discontinued, or after confirmation of a ticket vending machine 1 that has not been discontinued, the passenger enters the radio range of the ticket vending machine 1 (ST
4).

At this time, when the passenger carrying the mobile phone M enters the radio range of the ticket vending machine 1, mutual authentication (piconet level) is performed between the ticket vending machine 1 and the mobile phone M (S1). After the mutual authentication is performed, the process proceeds to a session establishment sequence. First, an operation setting request (command data) is transmitted from the ticket vending machine 1 to the mobile phone M (S2: first transmission unit). . Based on this request, the CPU 60 of the mobile phone M reads information (information indicating a blind person: code data) indicating that the mobile terminal M is to be purchased from the Bluetooth memory unit 49 and transmits the information to the ticket vending machine 1. Yes (ST5) (S3: fourth transmission means).

Thus, the central control unit 30 of the ticket vending machine 1 performs a ticket purchase process (ticket issuance) by a visually impaired passenger based on the supplied information (code data) indicating purchase at the portable terminal. (ST6: determination means).

According to this determination, the central control unit 3 of the ticket vending machine 1
0 indicates the content of the ticket to be purchased as the first purchase guidance voice data (setting guidance voice data of the ticket to be sold) from the memory unit 30a in the order of the amount, the type of adult and child, the number of sheets, and the end "Please do it" and transmit it to the mobile phone M (S4: second transmission means).
As a result, the CPU 60 of the mobile phone M uses the speaker 43 based on the received first purchase guidance voice data to "speak the contents of the ticket to be purchased in the order of the amount, the type of adult and child, the number of sheets, and the end." (First output means).

In response to this guidance, the passenger said, "Ticket, ○
○ The purchase contents (purchase information of the ticket to be sold) of “Yen, adult, one, end” are uttered to the microphone 44 (ST
7: setting means). The speech content of the microphone 44 is recognized by the voice recognition unit 51, converted into voice data by the voice synthesis unit 52, and transmitted to the ticket vending machine 1 (S5: fifth transmission unit). The central control unit 30 of the ticket vending machine 1 that has received the voice data converts the voice data into code data and determines the purchase content. Then, the central control unit 30 generates voice data as confirmation text corresponding to the determined purchase content, and generates “ticket, OO yen,
"Is one adult?" Is transmitted to the mobile phone M (S6). Accordingly, the CPU 60 of the mobile phone M can use the received confirmation text voice data to output “Ticket, XX yen, adult, one sheet, or“ Yes ”by the mobile phone, Enter the M input key or the # key of the ticket vending machine 1. "
(ST8).

In response to this guidance, the passenger utters a confirmation voice of "Yes" to the microphone 44 (ST
9) The speech content of the microphone 44 is recognized by the voice recognition unit 51, converted into voice data by the voice synthesis unit 52, and transmitted to the ticket vending machine 1 (S7). The central control unit 30 of the ticket vending machine 1 that has received the voice data determines that the ticket issuing process is OK, and controls the ticket issuing unit 34 to issue a ticket corresponding to the purchase content from the ticket issuing port 22.

When the central control unit 30 of the ticket vending machine 1 determines that the ticket has been issued, the central control unit 30 generates voice data as confirmation text corresponding to the end of the ticket issuance, and generates voice data as confirmation text. Is transmitted to the mobile phone M (S8: third transmission means). As a result, the CPU 60 of the mobile phone M issues a guidance "Is ticketing completed?" From the speaker 43 based on the received confirmation text voice data (ST10: second output means).

In response to this guidance, when the passenger receives the ticket issued, the passenger utters a confirmation voice of "Yes" to the microphone 44. The speech content of the microphone is recognized by the voice recognition unit 51, converted into voice data by the voice synthesis unit 52, and transmitted to the ticket vending machine 1 (S9). Thereby, the ticket vending machine 1 ends the ticket selling process.

In step 9, when the input key of the input section 42 of the mobile phone M is input, the input content is transmitted to the ticket vending machine 1. Accordingly, the central control unit 30 of the ticket vending machine 1 determines that the ticket issuing process is OK.

In step 9 above, the ticket vending machine 1
When the # key in the numeric keypad section 28 is input, the central control section 30 determines ticketing processing OK based on the input contents. In addition, in response to the confirmation message from the ticket vending machine 1,
The response operation may be performed by using a numeric keypad or by inputting, for example, “Yes” from the mobile phone M by voice.

As described above, the output of the radio antenna installed in the ticket vending machine is variably controlled to narrow the radio wave reach and range, thereby avoiding data interference with the ticket vending machine of the next machine and staying in front of the machine. A session can be established one-to-one with only the passenger's mobile phone. In other words, when a plurality of ticket vending machines are communicated with a Bluetooth terminal incorporated in a plurality of mobile phones,
A session can be established one-to-one between the ticket vending machine that the passenger intends to operate and the mobile phone possessed by the passenger.

[Second Embodiment] In the first embodiment, the purchase condition is directly input by speaking to the microphone 44 of the mobile phone M. However, the present invention is not limited to this. The purchase information whose contents have been confirmed) may be used.

In this case, according to the determination in step 6 described above,
The central control unit 30 of the ticket vending machine 1 transmits command data requesting purchase information to the mobile phone M (S
4). Thereby, the CPU 60 of the mobile phone M reads the code data of the purchase information stored in advance in the Bluetooth memory unit 49 based on the received command data requesting the purchase information, and transmits the code data to the ticket vending machine 1 (S5). ). In this case, when a plurality of pieces of purchase information are registered, the registered purchase information is output as voice based on the number, and the purchase information is selected by inputting the number used by the passenger.

The central control unit 30 of the ticket vending machine 1 having received the code data of the purchase information controls the ticket issuing unit 34 based on the received code data, and issues a ticket corresponding to the purchase information from the ticket issuing port 22. Issue a ticket. In addition, the central control unit 30 generates voice data as confirmation text corresponding to the determined purchase information, and sends “automatically determined the purchase content” as the verification text voice data to the mobile phone M. The message is transmitted (S6). Thereby, the mobile phone M
CPU 60 of the above-mentioned utters a guidance "purchase content was automatically determined" from speaker 43 based on the received confirmation word voice data (ST8).

A method of storing purchase information (purchase conditions) in the mobile phone M in advance will be described with reference to a flowchart shown in FIG. That is, the voice input start mode is set by inputting a key corresponding to the voice input start mode by the input unit 42 by the mode setting of the voice menu (ST11), and the purchase condition is directed toward the microphone 44 according to the voice guidance. For example, "Ticket, adult, 100 yen, 1 piece" is uttered (ST12),
At the end of the utterance, the voice input is terminated by inputting a key corresponding to the termination through the input unit 42 (ST1).
3).

Thus, the CPU 60 recognizes the voice received from the microphone 44 by the voice recognition unit 51 and synthesizes the recognized voice code by the voice synthesis unit 52.
"Ticket, adult, 100 yen,
“1” and is uttered by the speaker 43. With this utterance, it is confirmed whether or not there is a confirmation word (ST
14) If it matches, enter the storage number (ST1)
5) Press the end key (ST16). Thereby, the CP
U60 stores the confirmation wording voice data in the Bluetooth memory unit 49 based on the storage number. Also,
When it is determined in step 14 that there is no confirmation word, the reset is pressed (ST17), and the process returns to step 11. As a result, in the Bluetooth memory unit 49,
Multiple purchase information can be registered. When actually using it,
One piece of purchase information is selected in advance and used.

When confirming the stored purchase conditions (purchase information), after setting the playback mode by voice menu setting (ST18), enter the storage number according to the voice guidance. (ST1
9) (see FIG. 10). As a result, the CPU 60 reads the confirmation word voice data stored in the Bluetooth memory unit 49 based on the storage number, and utters the voice via the speaker 43.

As described above, before approaching the operation unit of the ticket vending machine, information that the user wants to input (purchase) at the sole level of the mobile phone is recognized as “purchase information”, and the purchase information created after recognition is recognized. Remember. The purchase information stored and stored is entered into a purchase operation in front of the ticket vending machine, and is automatically transmitted at a certain timing after the start of the session.

As a result, the purchase information stored in the mobile phone is stored unless a delete operation is performed, and the same information can be used many times by performing a transmission operation. In addition, the mode can be set even if the stored information is automatically deleted for each transaction.

Third Embodiment In the first embodiment, based on an operation setting request (command data) from the ticket vending machine 1, a blind person transmitted from the mobile phone M is identified. According to the information (code data) shown, the ticket purchase processing by a blind passenger is set. However, the present invention is not limited to this. Please input a specific key of the ten key part 28 of the ticket vending machine 1 or the voice correspondence start switch 27
, A ticket purchase process by a visually impaired passenger may be set.

That is, after the mutual authentication is performed, the process proceeds to a session establishment sequence. First, the central control unit 30 of the ticket vending machine 1 reads out voice data of an operation guide message for the mobile phone M from the memory unit 60a. , To the mobile phone M. Thereby, the CPU of the mobile phone M
60 utters a guidance "Please input a specific key of the numeric keypad of the ticket vending machine or a voice correspondence start switch" based on the voice data of the operation guidance message.

On the basis of this utterance, the passenger inputs a specific key of the numeric keypad 28 of the ticket vending machine 1 or a voice-compatible start switch 29. Thereby, the central control unit 3 of the ticket vending machine 1
0 determines the ticket purchase processing by the visually impaired passenger by inputting the key.

[Fourth Embodiment] The operation sequence shown in FIG. 11 of the fourth embodiment is different from the first embodiment in that interference with a ticket vending machine 1 adjacent thereto is avoided. It will be described using FIG.

That is, in the case of the first embodiment, as shown in S3 of FIG.
0 judges a ticket purchase process by a blind passenger based on information (code data) indicating a blind person supplied from the mobile phone M. On the other hand, in the case of the fourth embodiment, as shown in S3 ′ of FIG. 11, the central control unit 30 of the ticket vending machine 1 transmits a password (for example, a four-digit number: When the same information as the above-mentioned password is input from the numeric keypad 28 of the ticket vending machine 1 (information indicating that the mobile phone M can be issued), and information indicating that the mobile phone M can be issued is set. In this embodiment, a ticket purchase process by a disabled passenger is determined (a ticket issuing process using the mobile phone M is determined).

In this case, if the radio wave from the ticket vending machine 1 enters the passenger's mobile phone M at the ticket vending machine 1 of the next car, the customer is informed in advance.
By using the numeric keypad unit 28 of the ticket vending machine 1 and collating with the password in the mobile phone M, the ticket vending machine 1 and the customer standing in front of the ticket vending machine 1 of the number vending machine are authenticated. The subsequent operation is the same as in FIG.

As described above, when the radio wave output from the ticket vending machine cannot be reduced and data interference occurs with the adjacent car,
A one-to-one session can be established by using a numeric keypad installed in a ticket vending machine as an auxiliary and collating with a password stored in a mobile phone. Although FIG. 6 and FIG. 11 described above describe only the basic normal sequence, a sequence in the case of occurrence of a trouble such as a communication error or a power failure may be considered.

As described above, by changing the method of inputting a visually impaired person from the method of using the numeric keypad and the speaker voice to the method of the present invention, the operation procedure of the passenger is simplified, purchase mistakes are eliminated, and ticketing is completed. Time is reduced. In addition, the mental stress of the purchaser is reduced, the purchase content is less likely to be known to others, and the types of tickets sold can be diversified. The congestion at the ticket counter can be reduced and safety can be improved. By previously recognizing and storing the purchase information alone in the mobile phone in advance, the mental burden, utilization of leisure time, input mistakes, eradication of purchase mistakes, and repeated use are possible.

Further, it is possible to delete a part which leads to a failure,
The life of the switch (numeric keypad) can be extended. In addition, if there is a ticket vending machine that has been discontinued, it can be avoided in advance before approaching the ticket vending machine, physical and mental fatigue can be reduced, congestion can be reduced, and safety can be improved. .

As described above, the voice input / output unit of the voice input type ticket vending machine can be realized by using the function of the handset unit of the portable telephone, and the ticket vending machine (including not only railway tickets but also various admission tickets, meal tickets, etc.) can be provided. Operability and serviceability can be improved when a person who is blind or who has difficulty in accessing the operation surface operates in the ticketing business.

[0062]

As described above in detail, according to the present invention, a portable terminal having a short-range wireless communication function and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal are used. Based on voice guidance for the terminal, voice input from a mobile terminal enables a blind passenger or a passenger who cannot reach the customer service operation surface to easily purchase a ticket processing system and ticket processing method. Can be provided.

[Brief description of the drawings]

FIG. 1 is an external view of a ticket vending machine for explaining an embodiment of the present invention.

FIG. 2 is a view for explaining a customer service section at an upper part of the ticket vending machine.

FIG. 3 is a diagram for explaining a customer service unit at a lower part of the ticket vending machine.

FIG. 4 is a block diagram showing a schematic configuration of a ticket vending machine.

FIG. 5 is a block diagram showing a schematic configuration of a mobile phone.

FIG. 6 is an operation sequence for explaining a ticket purchase process.

FIG. 7 is a flowchart for explaining a ticket purchase process.

FIG. 8 is a diagram showing a ticket counter where a plurality of ticket vending machines are arranged.

FIG. 9 is a flowchart for explaining purchase information input processing.

FIG. 10 is a flowchart for explaining a reproduction process of purchase information.

FIG. 11 is an operation sequence for explaining a ticket purchase process.

[Explanation of symbols]

1 ... ticket vending machine, 2, 3 ... customer service department, 13 ... antenna, 30 ...
Central control unit, 30a memory unit, 31 Bluetooth communication unit, 34 ticket issuing unit, 35 card mechanism unit, 36 coin mechanism unit, 37 bill mechanism unit 41 display unit, 42 input unit, 43 ... Speaker, 44, microphone, 45, wireless transmission / reception unit, 49, Bluetooth memory unit, 51, voice recognition unit, 52, voice synthesis unit, 54, Bluetooth transmission / reception unit, 60, CPU, 60a, memory unit, 63, Bluetooth antenna .

Claims (12)

[Claims] 1. A ticket processing system comprising: a portable terminal having a short-range wireless communication function; and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal, wherein the ticket vending machine has a communication range in front of the ticket vending machine. An antenna through which information is communicated by a short-range wireless communication function narrowed down to a predetermined range; first transmitting means for transmitting an operation setting request to the portable terminal using the antenna; Determining means for determining a ticketing process using the mobile terminal by a visually impaired person based on information supplied from the mobile terminal via the antenna and indicating purchase with the mobile terminal; Based on the determination result of the determination means, a second transmission means for transmitting the setting guidance voice data of the purchase information of the ticket to be sold to the portable terminal using the antenna, Issuing means for issuing a ticket based on purchase information of a ticket to be released supplied from the portable terminal via the antenna in response to the communication; and issuing the ticket based on the issuance of the ticket by the issuing means. And third transmission means for transmitting, using the antenna, completion guidance voice data indicating the issuance of a ticket to the mobile terminal. The mobile terminal, based on an operation setting request supplied from the ticket vending machine, Fourth transmission means for transmitting information indicating purchase at the terminal, and in response to the transmission, a voice for outputting voice guidance for setting information of purchase information of a ticket to be sold supplied from the ticket vending machine. First output means, setting means for setting purchase information of a ticket to be released based on the setting guidance voice data output by the first output means, and purchase information of the ticket to be released set by the setting means. And a second output unit for outputting, in response to the transmission, the completion guidance voice data supplied from the ticket vending machine by voice. system. 2. The ticket issuing system according to claim 1, wherein a communication output by the antenna is weaker than a communication output of a normal Bluetooth function. 3. A ticket processing system comprising: a portable terminal having a short-range wireless communication function; and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal. A first transmission unit for transmitting a setting request; a first setting unit for setting information indicating the portable terminal capable of issuing a ticket; and a response from the portable terminal in response to the transmission of the first transmission unit. When the supplied information indicating that the mobile terminal is to be purchased and the information indicating the mobile terminal capable of performing the ticketing process set by the first setting unit match, the information using the mobile terminal is used. Determining means for determining ticketing processing; second transmitting means for transmitting setting guidance voice data of purchase information of a ticket to be sold to the portable terminal based on the determination result of the determining means; And then Issuance means for issuing a ticket based on purchase information of a ticket to be sold supplied from the portable terminal; and completion guidance indicating completion of issuance of the ticket to the portable terminal based on issuance of the ticket by the issuance means. A fourth transmitting means for transmitting voice data, wherein the mobile terminal transmits information indicating that purchase is to be performed by the mobile terminal based on an operation setting request supplied from the ticket vending machine; In response to this transmission, first output means for outputting, by voice, setting guidance voice data of purchase information of a ticket to be sold supplied from the ticket vending machine, and output by the first output means. A second setting unit that sets purchase information of a ticket to be released based on the setting guidance voice data; a fifth transmission unit that transmits purchase information of a ticket to be released set by the second setting unit; Respond to this transmission And a second output unit for outputting the completion guidance voice data supplied from the ticket vending machine by voice. 4. A ticket processing system comprising a portable terminal having a short-range wireless communication function and a ticket vending machine for performing ticket processing by wireless communication with the portable terminal, wherein the ticket vending machine has a communication range in front of the ticket vending machine. An antenna through which information is communicated by a short-range wireless communication function narrowed down to a predetermined range; a first transmitting unit configured to transmit an operation setting request to the mobile terminal using the antenna; First to set information indicating purchase
Setting means, in response to the transmission of the first transmitting means, information indicating purchase from the portable terminal via the antenna, which is supplied from the portable terminal via the antenna, and setting by the first setting means A determination unit that determines ticketing processing using the mobile terminal when the information indicating that the purchase is to be performed at the mobile terminal is performed; based on the determination result of the determination unit, Second transmitting means for transmitting the setting guidance voice data of the purchase information of the ticket to be sold using the antenna, and in response to the transmission, the information of the ticket to be released supplied from the portable terminal via the antenna. Issuing means for issuing a ticket based on the purchase information, and based on the issuance of the ticket by the issuing means, transmitting completion guidance voice data indicating completion of issuance of the ticket to the portable terminal using the antenna. A third transmission unit, wherein the mobile terminal transmits information indicating that purchase is to be performed at the mobile terminal based on an operation setting request supplied from the ticket vending machine; In response, first output means for outputting, by voice, setting guidance voice data of purchase information of a ticket to be sold supplied from the ticket vending machine, and setting guidance voice data output by the first output means. Setting means for setting the purchase information of the ticket to be released based on the setting information; fifth transmitting means for transmitting the purchase information of the ticket to be released set by the setting means; And a second output unit that outputs the supplied completion guidance voice data by voice. 5. A ticket processing system comprising: a portable terminal having a short-range wireless communication function; and a ticket vending machine for performing ticket processing by wireless communication with the portable terminal. A first transmission unit for transmitting a setting request; and a unit for converting a command into purchase information in response to the transmission. Determining means for determining a ticketing process by a person using the mobile terminal; and transmitting setting guidance voice data of purchase information of a ticket to be sold to the mobile terminal based on the determination result of the determining means. Transmitting means, in response to the transmission, issuing means for issuing a ticket based on the purchase information of the ticket to be sold supplied from the portable terminal; and A third transmission unit for transmitting completion guidance voice data indicating completion of ticket issuance to the mobile terminal, wherein the mobile terminal transmits the completion guidance voice data to the mobile terminal in advance based on an operation setting request supplied from the ticket vending machine. Fourth transmission means for transmitting purchase information according to the command inputted and set; and in response to the transmission, a voice output of setting guidance voice data of purchase information of a ticket to be sold supplied from the ticket vending machine. (1) output means, setting means for setting purchase information of a ticket to be released based on setting guidance voice data output by the first output means, and purchase information of a ticket to be released set by the setting means And a second output unit that outputs, in response to the transmission, the completion guidance voice data supplied from the ticket vending machine in the form of voice. Ticket processing system. 6. A ticket processing system comprising: a portable terminal having a short-range wireless communication function; and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal. First transmission means for transmitting request voice data; first transmission means for setting ticketing processing by the visually impaired person using the portable terminal; and A second transmitting means for transmitting setting guidance voice data of purchase information of a ticket to be sold to the portable terminal based on the setting; Issuing means for issuing a ticket based on the purchase information; and third transmitting means for transmitting, based on the issuance of the ticket by the issuing means, completion guidance voice data indicating completion of issuing the ticket to the portable terminal. Consists of A portable terminal for recognizing a purchase processing setting by voice input at the ticket vending machine; a first output unit for outputting operation setting request voice data supplied from the ticket vending machine by voice; Second output means for outputting, by voice, the setting guidance voice data of the purchase information of the ticket to be released supplied from the company. Based on the setting guidance voice data output by the second output means, A second setting unit for setting purchase information; a fourth transmitting unit for transmitting purchase information of a ticket to be set which is set by the second setting unit; and a supply from the portable terminal in response to the transmission. And a third output unit that outputs the completed guidance voice data in voice. 7. A specific key of a numeric keypad or a key corresponding to a voice is provided as the setting means, and the input of the specific key of the numeric keypad or the input of the voice corresponding key is performed by using the portable terminal by a blind person. The ticketing processing system according to claim 6, wherein the ticketing processing is set. 8. A ticket processing system comprising a portable terminal having a short-range wireless communication function and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal, wherein the ticket vending machine operates the portable terminal with respect to the portable terminal. First transmission means for transmitting a setting request; and, in response to the transmission, the portable terminal by a blind person based on information supplied from the portable terminal and indicating purchase with the portable terminal. Determining means for determining a ticketing process using a second transmitting means for transmitting setting guidance voice data of purchase information of a ticket to be released to the portable terminal based on the determination result of the determining means; In response to the transmission, issuing means for issuing a ticket based on the purchase information of the ticket to be released supplied from the mobile terminal, and issuing the ticket to the mobile terminal based on the issuance of the ticket by the issuing means. Departure A third transmission unit for transmitting completion guidance voice data indicating line completion, wherein the portable terminal sets a ticket vending machine mode corresponding to the ticket vending machine; and the first setting unit In a state where the ticket vending machine is set, fourth transmission means for transmitting information indicating that the mobile terminal is to be purchased based on an operation setting request supplied from the ticket vending machine; A first output unit that outputs, by voice, setting guidance voice data of purchase information of a ticket to be sold supplied from the ticket vending machine; and a setting guidance voice data output by the first output unit. Second setting means for setting the purchase information of the ticket to be released; fifth transmitting means for transmitting the purchase information of the ticket to be released set by the second setting means; Supplied from the above ticket vending machines And a second output unit that outputs the completed completion guidance voice data in voice. 9. A ticket processing system comprising a portable terminal having a short-range wireless communication function and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal, wherein the ticket vending machine operates the portable terminal with respect to the portable terminal. First transmission means for transmitting a setting request; and, in response to the transmission, the portable terminal by a blind person based on information supplied from the portable terminal and indicating purchase with the portable terminal. A first determining means for determining a ticket issuing process using the first determination means; and a setting guidance voice data of purchase information of a ticket to be released to the portable terminal based on the determination result of the first determining means. Transmission means, and in response to the transmission, second determination means for determining purchase information of a ticket to be released based on audio data supplied from the portable terminal; and determination by the second determination means. Released Issuing means for issuing a ticket on the basis of the purchase information of the ticket to be issued, and completing guidance voice data indicating completion of issuing the ticket to the portable terminal based on the issue of the ticket by the issuing means. A fourth transmitting unit configured to transmit information indicating that the portable terminal is to be purchased based on the operation setting request supplied from the ticket vending machine; A first output unit that outputs, by voice, setting guidance voice data of purchase information of a ticket to be released supplied from the ticket vending machine; and, based on the setting guidance voice data output by the first output unit, Receiving means for receiving a voice corresponding to the purchase information of the ticket to be released, fifth transmitting means for converting the voice of the purchase information of the ticket to be released received by the receiving means into voice data and transmitting the voice data; And a second output means for outputting, by voice, the completion guidance voice data supplied from the ticket vending machine. 10. A ticket processing system comprising: a portable terminal having a short-range wireless communication function; and a ticket vending machine for performing a ticket issuing process by wireless communication with the portable terminal. First transmission means for transmitting a setting request; and, in response to the transmission, the portable terminal by a blind person based on information supplied from the portable terminal and indicating purchase with the portable terminal. A first determining means for determining a ticket issuing process using the first determination means; and a setting guidance voice data of purchase information of a ticket to be released to the portable terminal based on the determination result of the first determining means. Transmission means, and in response to the transmission, second determination means for determining purchase information of a ticket to be released based on audio data supplied from the portable terminal; and determination by the second determination means. Departed Third transmission means for transmitting voice data for confirming purchase information of a ticket to be sold to the portable terminal; and in response to the transmission, selling the data based on the voice data supplied from the portable terminal. Third determining means for determining that the purchase information of the ticket to be issued has been confirmed; issuing means for issuing a ticket based on the purchase information of the ticket to be released determined by the third determining means; Means for transmitting completion guidance voice data indicating completion of ticket issuance to the portable terminal based on issuance of the ticket by the means. Fourth transmission means for transmitting information indicating that purchase is to be made at the portable terminal based on the request; and, in response to the transmission, setting guidance voice data of purchase information for a ticket to be released supplied from the ticket vending machine Output by voice First output means for receiving, based on the output, first receiving means for receiving voice for purchase information of a ticket to be released, and voice data of the purchase information for a ticket to be released received by the first receiving means. Fifth transmitting means for converting and transmitting the data, and in response to the transmission, second output means for outputting voice data of purchase information for confirmation supplied from the ticket vending machine in voice, Based on the second, accept the sound indicating the confirmation result
Receiving means, and a sixth transmitting means for converting the sound indicating the confirmation result received by the second receiving means into sound data and transmitting the sound data. In response to the transmission, the completion provided by the ticket vending machine And a third output unit for outputting guidance voice data by voice. 11. A ticket processing system comprising a portable terminal having a short-range wireless communication function and a ticket vending machine for issuing a ticket by wireless communication with the portable terminal. A first transmitting means for transmitting a setting request; and a second transmitting means for transmitting, from the portable terminal to the ticket vending machine, information indicating that purchase is to be performed on the portable terminal, based on the transmitted operation setting request. Transmitting means; determining means for determining ticketing processing by the visually impaired person using the mobile terminal based on the information indicating that the transmitting means purchases at the mobile terminal; A third transmission unit for transmitting voice data for setting information of a ticket to be sold from the ticket vending machine to the portable terminal based on the ticket information; First output means for outputting voice data in voice, setting means for setting purchase information of a ticket to be released based on the output setting guidance voice data, and purchase information of the set ticket to be released Transmitting means for transmitting the ticket from the portable terminal to the ticket vending machine; issuing means for issuing a ticket based on the transmitted purchase information of the ticket to be sold; and Fifth transmission means for transmitting completion guidance voice data indicating completion of ticket issuance from the ticket vending machine to the portable terminal, and second output means for outputting the transmitted completion guidance voice data in voice A ticketing system comprising: 12. A ticket processing method in a ticket processing system comprising a portable terminal having a short-range wireless communication function and a ticket vending machine for performing ticket processing by wireless communication with the mobile terminal, wherein: A first transmitting step of transmitting an operation setting request, and transmitting information indicating that purchase is to be performed by the mobile terminal from the mobile terminal to the ticket vending machine based on the transmitted operation setting request. A second transmitting step of performing a transmitting step; and a determining step of determining a ticketing process using the mobile terminal by a visually impaired person based on the information indicating that the mobile terminal is to be purchased at the transmitting step. A third transmitting step of transmitting setting guidance voice data of purchase information of a ticket to be sold from the ticket vending machine to the portable terminal based on the determination result; A first output step of outputting the setting guide voice data of the purchase information by voice; a setting step of setting purchase information of a ticket to be released based on the output setting guide voice data; A fourth transmission step of transmitting purchase information of a ticket to be issued from the portable terminal to the ticket vending machine; an issuance step of issuing a ticket based on the transmitted purchase information of a ticket to be sold; And a fifth transmission step of transmitting completion guidance voice data indicating completion of ticket issuance from the ticket vending machine to the portable terminal based on the issuance of the ticket vending machine, and outputting the transmitted completion guidance voice data in voice. And a second output process.