JP2002320267A - Service providing system for mobile terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service providing system for a mobile terminal by which a service user carrying a mobile terminal is guided or forced to move. SOLUTION: A service providing apparatus 1 keeps accessing information of a mobile terminal 3 in accessing information DB(Data Base) 22 of a managing apparatus 2, and provides a service to the terminal 3 through a mobile terminal network by radio. After a prescribed time of providing a service to the mobile terminal lapses, the apparatus 2 instructs the apparatus 1 to change the radio access point of the terminal 3, and the apparatus 1 changes the radio access point for providing a service to the terminal 3. Changing the radio access point for providing a service to the mobile terminal enables service users to be guided or forced to move to avoid the stay in some popular sites.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for providing a service to a mobile terminal via a wireless mobile communication network, and more particularly to a mobile terminal to be provided with a service and a wireless access to which the mobile terminal is receiving a service. The points are managed by the management device owned by the service provider, and the wireless access point is changed according to the service provider's intention, thereby guiding / semi-forced movement of the service user having the mobile terminal. The present invention relates to a technique suitable for causing

[0002]

2. Description of the Related Art A general means for providing guidance in a city area or a facility is a map guide plate or a sign, and a person who provides guidance (service user) uses such guidance information. You can go to where you want to go. One of the most common electronic navigation systems is a car navigation system using a computer mounted on a car. In a car navigation system, when a service user inputs a destination, a vehicle-mounted computer searches for an optimal route such as a minimum time, a minimum distance and a minimum fee to the destination using an electronic map held by the user, Present it to the service user. As a result, the service user can reach the destination through an optimal route.

[0003] According to the "client guidance and guidance method" by Yamauchi et al. Described in Japanese Patent Application Laid-Open No. 11-98255, a service is used by using a portable terminal possessed by a service user and a wireless communication device such as a PHS. The information center, which is a service provider performing route search, obtains the location information of the service user from the destination of the user and the wireless access point of the wireless communication device, and the information center obtains the optimum route in the same manner as the car navigation system described above. It searches and presents the optimum route as the search result to the service user.

[0004]

However, the guidance of the service user according to the prior art is a guidance system or method on the assumption that the service user inputs a destination. It can happen that people concentrate on the same route. Further, if there is a spot that is attractive to the service user in the middle of the route that has been guided and guided, the service user may stay at the spot and hinder smooth guidance of the user.

[0005] In view of the above, according to the present invention, the service user is obliged to follow the service user so that the service user does not enter a destination and does not stay at a spot. An object of the present invention is to provide a system for providing a service to a mobile terminal that guides and semi-forcefully moves a service user by causing a situation to occur.

[0006]

In order to solve the above-mentioned problems, the present invention provides a service for providing a service to a mobile terminal owned by a service user connected via a wireless mobile communication network. Provided is a system for providing a service to a mobile terminal, comprising a management device that holds access information of the mobile terminal that identifies and manages the mobile terminal that receives service from the device.

Specifically, the service providing apparatus identifies the mobile terminal by an identification ID of the mobile terminal or a user ID of a user of the mobile terminal and identifies a wireless access point accessed by the mobile terminal. Means,
Notification means for notifying the management device of the identification ID or the user ID, the wireless access point of the mobile terminal, and the service content requested by the mobile terminal; and providing a service by designating a wireless access point for the mobile terminal. Service providing means for providing

[0008] The management device may further include a service providing start time in an identification ID or a user ID of the mobile terminal notified from the service providing device, a wireless access point of the mobile terminal, and service contents requested by the mobile terminal. Holding means for adding the access information as the access information of the mobile terminal, change determination means for determining the change of the wireless access point to which the mobile terminal is provided with service based on the access information, Instruction means for instructing the service providing apparatus to change the wireless access point providing the service.

[0009] In the service providing apparatus, the identification means may use the mobile terminal identification ID or the mobile terminal identification ID for uniquely identifying the mobile terminal in response to a service providing request from the mobile terminal. The mobile terminal requests the user ID of the user from the mobile terminal and obtains it. In addition, a wireless access point for which the mobile terminal has provided a service provision request is also acquired. Thereby, the service providing apparatus can know which mobile terminal requests which service provision from which access point, and notifies the management apparatus of the information by the notifying unit.

[0010] The management device adds, to the information notified from the service providing device, a time at which the information was notified from the service providing device as a service providing start time, and adds the information to the access information of the mobile terminal. As an access information database or the like.

[0011] After the service providing device notifies the management device of the information of the mobile terminal by the notifying means,
The service providing means starts providing a service to the mobile terminal.

As described above, the service provider side (operator of the service providing device and the management device) after the process of identifying the mobile terminal, holding access information, and providing the service is completed.
When it is desired to perform guidance / semi-forced movement of the mobile terminal after a predetermined time elapses after the service providing time of the mobile terminal, the management device, by the change determination unit, the access holding held by the holding unit Based on the information, a mobile terminal whose service providing time has reached a predetermined time is detected, and the mobile terminal determines the next wireless access point to receive the service. The instructing means of the management device instructs the service providing device of the determined content.

In the service providing device, the service providing means provides a service to the mobile terminal at the next wireless access point based on an instruction from the management device for a next wireless access point of the mobile terminal. Start and stop providing service to the mobile terminal from the current wireless access point. Accordingly, in order to receive the service provided by the service provider, the user having the mobile terminal must move from the current wireless access point to the next wireless access point. The side can realize the guidance and semi-forced movement of the user.

[0014] The determination of the wireless access point to receive the next service of the mobile terminal by the change determination means may be based on a previously determined circuit route.
Alternatively, it is determined according to the congestion state of the wireless access point. The congestion state of the wireless access point can be obtained from the access information held by the management device.

Here, the guidance of the mobile terminal on the service provider side and the semi-compulsory movement of the mobile terminal can be performed regardless of the lapse of the service providing time of the mobile terminal by the mobile terminal receiving the service provided by the wireless access point. Can be made to depend on the number. In this case, the change determination means of the management device
The number of mobile terminals receiving service provision at the wireless access point is always counted, and when this number exceeds a certain predetermined number, the wireless access point to receive service is changed according to the weighting order defined by the management device. Determine the mobile terminal. Note that the ranking by weight defined by the management device may be simply first-in first-out, or for example,
Last-in first-out may be used.

Here, the service provider executes the guidance / semi-forced movement of the mobile terminal, regardless of the lapse of the service providing time of the mobile terminal, by a signal that acknowledges the end of the service provision from the mobile terminal. Can be made dependent on the reception of In this case, the management device includes:
A signal is received from the mobile terminal for acknowledging the end of service provision, and after the signal is received by the changing means, a change of a wireless access point to receive the service of the mobile terminal is determined.

[0017] According to the invention, the service user having the mobile terminal does not enter the destination and does not obey the service user so that the service user does not stay at a certain spot. By causing an unobtainable situation, it is possible to provide a service providing system for a mobile terminal that guides and semi-forcefully moves a service user.

[0018]

Embodiments of the present invention will be described below. (First Embodiment) First, a first embodiment will be described.

As a first embodiment, an audience guiding system in an exhibition hall according to the present invention will be described.

For example, in the case of an exhibition hall such as a motor show, many various automobile manufacturers and parts manufacturers exhibit their products at the exhibition hall. However, the degree of gathering of the audience is different between a popular exhibition booth and an unpopular exhibition booth, and the audience is concentrated on the popular exhibition booth, causing traffic jams. On the other hand, if you're the owner of an exhibition, it's better if the audience is distributed as evenly as possible to the exhibition booths of each manufacturer participating in the exhibition.
This will help reduce congestion, and will be good for exhibitors who have participated in exhibitions.

In the first embodiment according to the present invention, a system for eliminating such a bias of spectators to a part of the exhibition booths and guiding the spectators to each exhibition booth as evenly as possible is provided.

FIG. 1 shows a configuration of a service user guidance system in an exhibition hall using a system for providing services to mobile terminals according to the first embodiment.

In FIG. 1, reference numeral 1 denotes a service providing apparatus managed by an exhibition operator, which is installed, for example, in a computer center in an exhibition hall. Reference numeral 2 denotes a management device managed by the exhibition operator, which is also installed in, for example, a computer center. Reference numeral 3 denotes a mobile terminal carried by the spectator in the exhibition hall, which may be owned by the spectator itself or lent at the entrance of the exhibition hall. However, it shall have a wireless communication function capable of connecting to a wireless mobile communication network described later. Reference numeral 4 denotes a mobile communication network connecting the service providing device and the management device to a mobile terminal, and reference numeral 5 denotes a wireless access point of the mobile terminal to the mobile communication network.

Since the first embodiment of the present invention is a system for providing services to mobile terminals in an exhibition hall where people move by walking, the wireless communication technology of this mobile communication network is Bluetooth.
th) Techniques or similar techniques are desirable. For more information about Bluetooth technology, see "Bluetooth," written by NTT Data Ubiquitous Research Group.
What is it? "(Published by Cut System Co., Ltd.) and many other publications. According to this Bluetooth technology, the reachable range of wireless communication can be limited to about 10 m, and this feature is most suitable for a service providing system for guiding a user according to the present invention described later.
Of course, in the system for providing services to mobile terminals according to the present invention, the wireless communication technology is not limited to Bluetooth, and any wireless communication technology having similar characteristics may be used. In the first embodiment, the wireless communication technology having a wireless reachable range of about 10 m is suitable on the premise that the service user moves by walking, but the service user moves at high speed by car or the like. If the present invention is applied to a system based on the premise, a technology (for example, a mobile phone or the like) in which a wireless reachable range extends over a longer distance may be used.

In FIG. 1, the service providing apparatus 1 includes an identification means 11 for identifying an identification ID of the mobile terminal 3 or a user ID of a user who uses the mobile terminal 3 and specifying a wireless access point to which the mobile terminal 3 accesses. And the identification ID of the mobile terminal 3 identified by the identification means 11 or the user I
D, a notification unit 12 for notifying the management device 2 of the wireless access point accessed by the mobile terminal 3 and the service content requested by the mobile terminal 3, and a service providing unit 13 for providing a service 14 to a user who has the mobile terminal 3 Consists of

In FIG. 1, the management device 2 includes the identification ID or user ID of the mobile terminal 3 notified from the notification means 12 of the service providing device 1, the wireless access point to which the mobile terminal 3 accesses, and the mobile terminal 3. And the time at which the information was notified from the service providing apparatus as a service provision start time, and the information is stored in the access information database (DB) 22 as the access information of the mobile terminal. Means, a change determining means 23 for determining a change of a wireless access point to which the mobile terminal 3 receives a service based on the information of the access information DB 22, and a content of the change determining means determined by the service providing apparatus 1. .

Here, the service 14 provided by the service providing means 13 is assumed to be information that the audience of the exhibition hall, which is a service user, must receive or use when they use the exhibition. ing. For example, the information that the service user must receive includes use permission information when using the exhibition booth in the exhibition hall, information on the description of the exhibit at the exhibition booth, and the like. If it is the exhibition booth permission information, the service user can quickly get away from the currently used exhibition booth and obtain the next exhibition booth permission information if the service user wants to use the next exhibition booth Have to go to. In addition, if the information is information about the exhibition booth, the service user will not be prevented from using the next exhibition booth, but if the detailed explanation of the next exhibition booth is obtained, the service user will immediately use the current information. You will move away from one exhibition booth to a wireless access point where you can get descriptive information about the next exhibition booth. As a result, the operator of the exhibition can guide and semi-forcefully move the audience as service users, and can evenly gather the audience at each exhibition booth.

Referring to FIGS. 2 to 10, a first embodiment of the present invention will be described.
The method for guiding the audience by the system for providing services to mobile terminals according to the embodiment will be described in detail.

In the system for providing a service to a service mobile terminal according to the first embodiment of the present invention, first, information of a mobile terminal requesting service provision is stored in a management device, and the service providing device provides a service to the mobile terminal. Start offering.

FIG. 2 is a diagram showing an outline of a procedure for registering a mobile terminal in a management apparatus and starting to provide a service in a system for providing services to mobile terminals according to the first embodiment of the present invention.

First, the mobile terminal 3 communicates with the service providing device 1
A service provision request is made to (61). After receiving the service providing request from the mobile terminal 3, the service providing device 1 notifies the management device 2 of information such as the identification ID of the mobile terminal (62). The management device 2 stores the information notified from the service providing device 1 in the access information DB 22
(63). After notifying the management device 2 of the information of the mobile terminal 3, the service providing device 1 starts providing the service to the mobile terminal 3 (64).

The details of the processing of the service providing apparatus 1 up to the start of providing the service to the mobile terminal will be described with reference to FIG.

FIG. 3 is a flowchart of a process performed by the service providing device for notifying the information of the mobile terminal to the management device and providing the service to the mobile terminal in the mobile terminal service providing system according to the first embodiment of the present invention. is there.

First, the service providing apparatus 1
(10)
1). Next, the service providing apparatus 1 requests the mobile terminal 3 for the identification ID of the mobile terminal 3 or the user ID of the user of the mobile terminal 3 as information for uniquely identifying the mobile terminal 3, and acquires the information. . The identification ID or the user ID of the mobile terminal is used to limit the terminal of the service user in providing the service later. Subsequently, the service providing apparatus 1 confirms the wireless access point accessed when the mobile terminal 3 of the service user makes the service providing request, and acquires the wireless access point (103). Then, the service providing apparatus 1 determines the identification ID of the mobile terminal.
Alternatively, the user ID and the wireless access point to which the mobile terminal of the service user has accessed and the service content requested by the user are also notified to the management device 2 (104).
The service provision start time is added and stored in the access information DB. In the present invention, the information of the mobile terminal stored in the access information DB by adding the service provision start time to the above information is referred to as access information of the mobile terminal 3.

After the above, the service providing apparatus 1 starts providing a service to the mobile terminal 3 (105). At this time, service provision from the service providing apparatus 1 to the mobile terminal 3
Based on the access information, the process is performed only for the mobile terminal 3. When it is necessary to pay attention to security such as eavesdropping, processing such as encryption and electronic signature is performed using the identification ID of the mobile terminal and the user ID of the access information described above. The same processing as the encryption / digital signature processing is used, and the present invention does not specifically describe it.

FIG. 4 shows a configuration of information of a mobile terminal notified from the service providing apparatus 1 to the management apparatus 2 according to the first embodiment of the present invention.

The information comprises an identification ID or user ID (71) of the mobile terminal, a wireless access point (72) accessed by the mobile terminal, and service contents (73) requested by the user.

FIG. 5 shows that the management device 2 has access information DB 2
2 is the access information of the mobile terminal managed in FIG.

The management device 2 receives, from the service providing device 1, information on the mobile terminal 3 including the identification ID or user ID of the mobile terminal 3, the wireless access point accessed by the mobile terminal 3, and the service contents requested by the mobile terminal 3. The time (74) at which the information of the mobile terminal was received is added to the access information DB 22 as the service provision start time of the service providing apparatus 1 to the mobile terminal 3 and stored in the access information DB 22. Further, when the management apparatus 2 decides to change a wireless access point for providing a service, which will be described later, the management apparatus 2 stores the time at which the change was determined as the end time for providing the service of the mobile terminal in the access information DB 22 (75). It is stored as a service provision history of the terminal (76).

In the system for providing a service to a mobile terminal according to the first embodiment of the present invention, after the information of the mobile terminal is stored in the management device and service provision is started,
Guide service users who own mobile terminals. Details of this method will be described with reference to FIGS.

FIG. 6 is a diagram showing an outline of a procedure for guiding a service user possessing a mobile terminal in the system for providing services to mobile terminals according to the first embodiment of the present invention.

First, the management device 2 accesses the access information DB 2
Based on the access information of the mobile terminal held in step 2, the mobile terminal detects a mobile terminal moving to a wireless access point after a predetermined time has elapsed from the service provision start time of the service to the mobile terminal (81). Instruct the service providing apparatus 1 to move the access point (82).
The service providing apparatus 1 notifies the mobile terminal 3 of the movement of the wireless access point according to the instruction of the management apparatus 2 (83), changes the service providing wireless access point to the mobile terminal 3, and provides the service. Start (8
4).

The details of the process of the management device 2 in the method for guiding the service user possessing the mobile terminal will be described with reference to FIG.

FIG. 7 is a flowchart of a process performed by the management device 2 for guiding a service user in the system for providing services to mobile terminals according to the first embodiment of the present invention.

First, the management device 2 accesses the access information DB 2
Based on the access information of the mobile terminal 3 held in the mobile terminal 2, the mobile terminal detects a mobile terminal that moves to a wireless access point in which the service provision time to the mobile terminal has passed a predetermined time from the service provision start time (201). Here, the predetermined time is a time interval at which the service provider wants to move the service user, and is set in the management device 2 in advance. For example, if there is a spectator at an exhibition booth at an exhibition hall, and the time required to use this exhibition booth is one hour, the predetermined time is set to, for example, one hour. This predetermined time may of course be set to a different value for each exhibition booth, that is, for each service content. Next, the management device 2
Determines the next serving wireless access point for the mobile terminal (202). As a method of determining the next service providing wireless access point, it is assumed that the management apparatus holds the pattern of the service user's circuit route in advance and determines the next wireless access point of the service user according to this pattern. . There may be a plurality of patterns of this traveling route. Alternatively, the management device 2
The number of service users for each wireless access point is counted from the access information held in the access information DB 22,
A wireless access point having a small number of service users is determined as a wireless access point next to the service user. In this case, referring to the service provision history (76) of the mobile terminal held in the access information DB 22 so that the service user does not receive the same service redundantly, the service which the mobile terminal has not yet received is referred to. Select a wireless access point that can be provided. According to the latter determination method, in the exhibition hall, not only can the audience stay at the exhibition booth be eliminated, but also the audience can be guided to a less crowded exhibition booth by avoiding the crowded exhibition booth. it can. After determining the next wireless access point of the mobile terminal, the management device 2 instructs the service providing device 1 on the next wireless access point of the mobile terminal (203). Thereafter, the management device 2
Is the service providing end time (75) for the mobile terminal access information held in the access information DB 22.
Is added, and the service to be provided is stored as a service history (76), and the service providing start time, service providing wireless access point, and service contents are registered for the newly provided service (204).

The details of the processing of the service providing apparatus 1 in the method for guiding the service user who owns the mobile terminal will be described with reference to FIG.

FIG. 8 is a flowchart of the process of the service providing apparatus for guiding the service user in the system for providing services to mobile terminals according to the first embodiment of the present invention.

The service providing device 1 includes the management device 2
The mobile terminal 3 is notified of the information on the change of the wireless access point based on the instruction of the wireless access point change of the mobile terminal 3 (301). Here, the information regarding the change includes position information of the next wireless access point, service contents and service start time at the next wireless access point, service end time at the current wireless access point, and the like. Further, as shown in FIG. 9, when the mobile terminal 3 has the display unit (91), the mobile terminal 3 displays the map to the next wireless access point by the audio output unit (9).
If you have 2), give voice guidance to the next access point. Thereafter, the service providing apparatus 1 starts providing the service to the mobile terminal 3 from the next wireless access point (302), and ends providing the service to the current mobile terminal from the wireless access point (303).

In the method for guiding a service user in a service providing system to a mobile terminal, the management device 2
As a method of selecting a mobile terminal to change a wireless access point to be accessed, a case where a service usage time of a mobile terminal at a wireless access point after a predetermined time is selected has been described with reference to FIG. However, the method of selecting a mobile terminal to change the wireless access point may be to select a mobile terminal when the number of mobile terminals using the service at the wireless access point exceeds a predetermined limit. The processing of the management device 2 when the selection of the mobile terminal is used will be described with reference to FIG.

FIG. 10 is a flowchart of a process of the management device 2 relating to a method for guiding a service user in the system for providing a service to a mobile terminal according to the first embodiment of the present invention. 7 is a flowchart in a case where the selection of a mobile terminal to be performed is determined based on the number of mobile terminals receiving a service at a wireless access point.

First, the management device 2 accesses the access information DB 2
2, the number of mobile terminals using the service of each wireless access point is always counted from the access information of the mobile terminals held in 2. Here, it is assumed that the management device 2 detects that a certain mobile terminal starts using a service at a new wireless access point and that the number of mobile terminals using the service of the wireless access point exceeds a predetermined limit. Yes (211). Here, the predetermined limit number is set in advance in the management device, and in the case of an exhibition hall, for example, is a limit number of entrances to a certain exhibition booth. Of course, it may be different for each exhibition booth. Next, the management device 2 selects a mobile terminal having the longest service usage time among mobile terminals using a service at the wireless access point exceeding a predetermined limit number as a mobile terminal for changing a wireless access point. (222). The mobile terminal with the longest service use time is the access information D
The determination is made based on the service provision start time 74 held in B22. Here, for the sake of simplicity, the case where the mobile terminal for changing the wireless access point is selected according to the size of the service use time has been described, but other additional information about the service user can be obtained in the management device 2. When the priorities are appropriately weighted by the additional information, the mobile terminal whose wireless access point is to be changed may be selected based on the weighted priorities. For example, at the exhibition hall, if the management apparatus 2 can obtain information that a certain service user is a VIP guest, the service use time of the service user who is a guest is regarded as half of the actual service use time. Then, the size of the service use time at the wireless access point is compared to select a mobile terminal having a long service use time. As a result, it is possible to realize a service that allows the guest to use the attraction for a longer time. The processing after selecting the mobile terminal whose wireless access point is to be changed is the same as that described with reference to FIG.
203, 204). (Second Embodiment) Next, a second embodiment will be described.

As a second embodiment, a plant facility maintenance and inspection system according to the present invention will be described.

In maintenance and inspection of plant facilities, it is necessary for an operator to visit maintenance and inspection points scattered throughout the facility and check maintenance and inspection items. Generally, in such maintenance and inspection work, a certain fixed traveling route is set in advance, and the operator is informed in advance of a maintenance and inspection point to be patroled next. However, when an abnormality occurs in the plant facility, the traveling route may be suddenly changed. In addition, when an abnormality such as an accident occurs, a worker who does not normally perform maintenance and inspection of the plant facility may be dispatched as a support to perform maintenance and inspection of the plant. In this case, even if a certain worker is performing the inspection work, the work efficiency may be improved by dynamically changing the inspection work route by increasing the number of workers on the way. In the second embodiment according to the present invention, a plant facility maintenance / inspection system capable of efficiently performing an inspection operation using a mobile terminal is provided in consideration of such a situation. In the second embodiment, the service provided to the inspection worker corresponds to an inspection operation instruction and, in some cases, a permit to enter a plant facility.

FIG. 11 shows the configuration of a plant facility maintenance / inspection system using a service providing system for mobile terminals according to the second embodiment.

The second embodiment is a modification of the first embodiment described above. The overall configuration of the system is almost the same as that of the first embodiment. A receiving means 25 for receiving the end signal is provided.

In the second embodiment, the procedure up to the start of the service provision to the mobile terminal 3, the detailed processing flowchart of the management apparatus at that time, the contents of the access information, and the like are the same as those in FIGS. .

However, the process for changing the wireless access point of the mobile terminal using the service is the first process.
Unlike the service user guidance system in the exhibition hall according to the embodiment, the trigger of the instruction to change the wireless access point of the mobile terminal is a contact from the mobile terminal itself. This is due to the fact that the maintenance and inspection work of the plant facility must wait for the end of the inspection work by the worker and shift to the next work, unlike the participation in the exhibition booth at the exhibition hall. The procedure for changing the wireless access point of the mobile terminal will be described with reference to FIGS.

FIG. 12 is a diagram showing an outline of a procedure for changing a wireless access point of an inspection worker having a mobile terminal of the system for providing a service to a mobile terminal according to the second embodiment of the present invention.

First, the mobile terminal 3 notifies the management device 2 of the completion of the inspection work, that is, the approval of the movement of the wireless access point (51). For example, as shown in FIG. 13, when the mobile terminal 3 possessed by the inspection worker has a display unit and an input unit, by clicking the “OK” button displayed on the display unit, the inspection worker can use the mobile terminal 3. Notification of move approval from. This allows the inspection worker to move the wireless access point after the end of his or her inspection work. The management device 2 determines the next wireless access point of the mobile terminal 3 and instructs the service providing device 1 to move the wireless access point of the mobile terminal (5).
2). After that, the service providing device 1
Is notified of the movement of the wireless access point.
3) changing the service providing wireless access point for the mobile terminal and starting service provision (5).
4).

The details of the process of the management device 2 in the method of guiding the inspection worker possessing the mobile terminal by changing the wireless access point will be described with reference to FIG.

FIG. 14 is a flowchart of a process performed by the management device 2 for guiding an inspection worker having a mobile terminal in the mobile terminal service providing system according to the second embodiment of the present invention.

The management device 2 first receives the
The mobile terminal 3 receives from the mobile terminal 3 a notification that the wireless access point has been approved (501). Thereafter, the management device 2 determines the next service providing wireless access point of the mobile terminal (202). As a method of determining the next service providing wireless access point, if the maintenance inspection of the plant facility is performed as a routine work of the normal business, the management device 2
May store the pattern of the service user's circuit route, and determine the next wireless access point of the service user according to this pattern. However, in a case where something more than occurs in the plant facility and an inspection worker for support is dispatched suddenly, the management device 2 refers to the service history (76) of the access information stored in the access information DB 22. Then, select a wireless access point having a maintenance check item that has not been checked yet. After determining the next wireless access point of the mobile terminal, the management device 2 instructs the service providing device 1 on the wireless access point to provide the next service of the mobile terminal (203). Thereafter, the management device 2 adds the service providing end time (75) to the access information of the mobile terminal 3 held in the access information DB 22, and saves the service to be provided as a service history (76). The service providing start time, the service providing wireless access point, and the service contents are registered for the newly provided service (204).

The process of the service providing apparatus 1 receiving the instruction of the wireless access point for providing the next service to the mobile terminal 3 from the management apparatus 2 is the same as that of the service providing apparatus in the first embodiment. The same is true (FIG. 8).

[0064]

As described above, according to the first embodiment of the present invention, the service providing apparatus 1 and the management apparatus 2 hold the access information of the mobile terminal 3, start the service provision processing, and execute the wireless access point. The mobile user who owns the mobile terminal stays at a certain spot without inputting the destination by selecting the mobile terminal to change the mobile terminal and changing the wireless access point that provides the service to the mobile terminal It is possible to guide the service user by causing a situation in which the service user is obliged to do so. Further, according to the second embodiment of the present invention, even if the inspection worker carrying the mobile terminal does not input a destination and the number of inspection workers is suddenly increased due to support or the like, the maintenance inspection items can be efficiently performed. Can be checked and guided to be able to patrol.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of the overall configuration of a system for providing services to mobile terminals according to a first embodiment of the present invention.

FIG. 2 is a schematic diagram of a procedure up to the start of service provision to a mobile terminal in the first embodiment.

FIG. 3 is a processing flowchart of a management apparatus up to the start of service provision to a mobile terminal in the first embodiment.

FIG. 4 is a diagram illustrating information of a mobile terminal notified by a service providing apparatus to a management apparatus according to the first embodiment.

FIG. 5 is a diagram showing contents of an access information database held by the management device according to the first embodiment.

FIG. 6 is a schematic diagram of a procedure for guiding a service user having a mobile terminal according to the first embodiment.

FIG. 7 is a processing flowchart of a management apparatus relating to guidance of a service user in the first embodiment.

FIG. 8 is a processing flowchart of a service providing apparatus relating to guidance of a service user in the first embodiment.

FIG. 9 is a diagram illustrating an example of a mobile terminal guided by a service user according to the first embodiment.

FIG. 10 is a processing flowchart of a management device relating to guidance of a service user in the first embodiment.

FIG. 11 is an explanatory diagram of an overall configuration of a system for providing services to mobile terminals according to a second embodiment of the present invention.

FIG. 12 is a schematic diagram of a procedure for guiding an inspection worker having a mobile terminal according to the second embodiment.

FIG. 13 is a diagram illustrating an example of a mobile terminal to which an inspection worker in the second embodiment inputs an approval to move a wireless access point.

FIG. 14 is a processing flowchart of a management apparatus relating to guidance of an inspection worker according to the second embodiment.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Service provision apparatus, 2 ... Management apparatus, 3 ... Mobile terminal,
4 ... mobile communication network, 5 ... wireless access point, 11 ...
Identification means, 12 ... notification means, 13 ... service providing means,
14 ... service, 21 ... holding means, 22 ... access information database, 23 ... change determination means, 24 ... instruction means,
25 receiving means.

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5B085 AA03 AC12 BA07 BE07 BG07 CA04 CA07 5K067 AA21 BB36 BB43 BB45 DD17 DD20 DD51 EE02 EE10 EE16 EE23 FF03 FF25 HH22 JJ53 JJ64

Claims (5)

[Claims] 1. A mobile terminal comprising: a service providing apparatus for providing a service to a mobile terminal connected via a wireless mobile communication network; and a management apparatus for identifying and managing the mobile terminal receiving the service. A service providing system, wherein the service providing apparatus identifies the mobile terminal by an identification ID of the mobile terminal or a user ID of a user of the mobile terminal, and identifies a wireless access point accessed by the mobile terminal. Notification means for notifying the management device of the identification ID or the user ID, the wireless access point of the mobile terminal, and the service content requested by the mobile terminal; and specifying a wireless access point for the mobile terminal. Service providing means for providing a service by using The service providing start time is added to the identification ID or user ID of the mobile terminal notified from the service providing device and the wireless access point of the mobile terminal and the service content requested by the mobile terminal as access information of the mobile terminal. Holding means for holding, change determining means for determining a change of a wireless access point to which the mobile terminal receives service based on the access information, and changing of a wireless access point for providing a service to the mobile terminal. A service providing system for a mobile terminal, comprising: an instruction unit for instructing a service providing apparatus. 2. The service providing system according to claim 1, wherein the management device determines a change of a wireless access point to which the mobile terminal receives a service after a predetermined period of time for providing a service to the mobile terminal has elapsed. A service providing system for a mobile terminal, comprising: 3. The service providing system according to claim 1, wherein the management device uses a weight defined by the management device when the number of mobile terminals to be provided with the service by the wireless access point exceeds a predetermined number. Change determination means for determining a mobile terminal that changes a wireless access point to receive a service according to a ranking. 4. The service providing system according to claim 1, wherein the management device receives a signal for acknowledging termination of service provision from the mobile terminal, and provides a service of the mobile terminal after receiving the signal. And a change determining means for determining a change of a wireless access point to receive the service. 5. The service providing system according to claim 1, wherein the service providing apparatus moves to a change destination wireless access point in response to an instruction to change a wireless access point to a mobile terminal received from the management apparatus. Service providing system for the mobile terminal, comprising a second notifying unit for notifying the mobile terminal of the following.