JP2002314715A - Method and system for emergency response - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and system that can quickly and efficiently cope with the occurrence of emergency, without increasing number of operators in a supervisory center by solving the problem of a conventional method and system, where an operator spends all his time on one user at emergency and cannot cope with other emergency reports. SOLUTION: This system provides the method and system for coping with emergency, in which when the supervisory center receives an emergency notice from a mounted terminal 1a, an emergency coping means 21 selects any of other mounted terminals 1b-1f in the vicinity of the mounted terminal 1a, makes a call to the selected terminal, a PHS system 3 connects the mounted terminal 1a to the selected terminal among the mounted terminals 1b-1f by a multi-party simultaneous speech channel and a user of the selected terminal, on behalf of the operator makes a conversation with the user of the mounted terminal 1a making the emergency notice, so as to of encouraging the user of the mounted terminal 1a.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency response method and an emergency response system using a terminal for acquiring biometric data of a wearer, and particularly to a quick and efficient method without increasing the number of operators responding to an emergency. The present invention relates to an emergency response method and an emergency response system that can respond.

[0002]

2. Description of the Related Art Conventionally, an emergency response system using a PHS system or the like has been devised. As an emergency response system for the elderly, etc., when an elderly person, who is a user, wears a telephone or a wristband-type terminal (wearing terminal) and presses a specific button preset in an emergency, the P
In some cases, a call was made to a monitoring center via an HS line and an emergency call was made promptly.

In this system, the position of the terminal is constantly monitored by a monitoring center using the position registration information of the PHS system. In an emergency, the position of the terminal, that is, the position of the wearer, is added to the emergency center such as a fire department or police. Notify the system.

As another conventional emergency response system, a wearing terminal acquires biological data such as a body temperature, a blood pressure, and a heart rate of a wearer, and periodically transmits the biological data to a monitoring center via a PHS line to monitor the wearer. The center monitors the position and biometric data of each terminal, and if there is any abnormality in the received biometric data, the operator notifies the hospital or emergency system registered in advance corresponding to the terminal together with the position of the wearer. there were.

In such a conventional emergency response system,
The operator of the monitoring center communicates with the wearer via the wear terminal in order to grasp the patient's condition more accurately for a few minutes after reporting to the emergency system in an emergency and before the ambulance arrives at the wearer. It is necessary to continue to talk, stabilize, and encourage cheer.

[0006]

However, in the above-described conventional emergency response system, the operator of the monitoring center is completely involved in one user in an emergency and cannot respond to another emergency call. Therefore, there is a problem that the cost of the entire system increases.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide an emergency response method and an emergency response system capable of promptly and efficiently responding to an emergency without increasing the number of operators. I do.

[0008]

SUMMARY OF THE INVENTION The present invention for solving the above-mentioned problems of the prior art monitors the position information of a plurality of terminals for acquiring biometric data of a user, and detects abnormalities in biometric data from any of the terminals. When receiving an emergency call indicating that there was an emergency call, based on the location information of the terminal, select another terminal near the terminal and connect the line to the terminal that made the emergency call and the selected terminal The method can connect a user who has an emergency to another user who is nearby, and another connected user can empower a user who has fallen into an emergency until an ambulance arrives. In this way, it is not necessary for the operator of the monitoring center to talk to one user by himself, and another emergency call can be handled, thereby reducing the number of operators without increasing the number of operators. It is possible to perform rapid and efficient response in bets.

Further, the present invention monitors the position information of a plurality of terminals that acquire the biometric data of a user, and when receiving an emergency notification indicating that there is an abnormality in the biometric data from any of the terminals, Based on the location information, a plurality of other terminals near the terminal are selected, and an emergency response method for connecting the terminal that made the emergency call and the selected terminals via a multi-person simultaneous communication line is selected. It is possible to improve the probability that the terminal will be connected and increase the possibility of performing an efficient response.

[0010] The present invention is also an emergency response system including a terminal for acquiring a user's biometric data, and a monitoring center connected to the terminal via a PHS network or a mobile phone network. A terminal that makes an emergency call to a monitoring center via a PHS network or a mobile phone network when there is an abnormality in the acquired biometric data,
When the location information of a plurality of terminals is monitored and an emergency call is received from any of the terminals, based on the location information of the terminal, a plurality of other terminals near the terminal are selected, and a PHS network or a mobile phone line is selected. A monitoring center that outputs a request to connect a terminal that has made an emergency call to the network and a plurality of selected terminals via a multi-person simultaneous communication line, wherein the PHS line network or the mobile phone line network receives a request from the monitoring center. Received, the emergency response system is a PHS network or a mobile phone network that connects the terminal that made the emergency call and the selected plurality of terminals by a multi-person simultaneous communication line, and the user in the event of an emergency, It is possible to connect with another nearby user, and until the ambulance arrives, another connected user can have a conversation to reinforce the user who has been in an emergency, thereby monitoring the situation. It is not necessary for the operator of the operator to have a full conversation with one user, it is possible to respond to another emergency call, and it is possible to perform promptly and efficiently at low cost without increasing the number of operators. it can.

Further, according to the present invention, when the monitoring center receives the emergency call, the monitoring center selects a plurality of different terminals near the terminal based on the position information of the terminal, and selects a PHS network or a mobile telephone network. Is a monitoring center that outputs a request to connect a plurality of selected terminals and a monitoring center to a monitoring center via a multi-user simultaneous communication line, and a PHS network or a mobile phone network is transmitted from the monitoring center to the monitoring center. Receiving the request, the emergency response system, which is a PHS network or a mobile phone network, that connects the terminal that made the emergency call, the selected plurality of terminals, and the monitoring center via a multi-user simultaneous communication line, If it is, the operator of the monitoring center can also participate in the simultaneous multi-user call, and can promptly respond when the state of the user who has fallen into an emergency has changed.

Further, according to the present invention, the terminal includes means for measuring the frequency of the voiceprint, obtains a stress level indicating the degree of stress based on the measured frequency change of the voiceprint, and sends the stress level to the monitoring center together with the biological data. Is an emergency response system characterized by being a terminal that transmits an emergency message, and can also provide data indicating a stress state of a user who has fallen into an emergency, thereby assisting operators and doctors in making more appropriate decisions and instructions. it can.

[0013] The present invention is also an emergency response system comprising a terminal for acquiring a user's biometric data, and a monitoring center connected to the terminal via a PHS network or a mobile telephone network. Is a terminal comprising means for measuring the frequency of the voiceprint, obtaining a stress level indicating the degree of stress based on the measured frequency change of the voiceprint, and periodically transmitting the biometric data and the stress level to the monitoring center. The monitoring center stores the received biometric data and stress level as a database for each terminal, derives the life rhythm of the user of the terminal based on the database, and calculates the newly received biometric data, stress level and life rhythm. By comparison, the emergency response system is a monitoring center that predicts the occurrence of an emergency due to a change in the physical condition of the user. The body data and the stress level are monitored to determine the user's life rhythm, and the life rhythm is compared with the received data to predict a change in the user's physical condition and take appropriate measures before a severe emergency occurs. And emergency situations can be prevented.

[0014]

Embodiments of the present invention will be described with reference to the drawings. The emergency response method and the emergency response system according to the embodiment of the present invention are such that, when an emergency notification is received from a mounting terminal at a monitoring center, an operator notifies the emergency system and the emergency response means is most suitable for the mounting terminal. Selects another wearing terminal that is nearby and outputs a request to connect the wearing terminal and the selected terminal with the multi-person simultaneous communication line of the PHS system, and the PHS system connects them with the multi-person simultaneous communication line. Until the ambulance arrives, the user of the called terminal can speak to and encourage the wearer who has been in an emergency, instead of the operator, during which time the operator can use another It is possible to respond to emergency calls, to respond quickly and efficiently in an emergency without increasing the number of operators. Is one that can be learned himself the emergency response.

First, the configuration of the emergency response system according to the present invention will be described with reference to FIG. FIG. 1 is a schematic configuration diagram of an emergency response system according to the present invention. As shown in FIG. 1, the emergency response system of the present invention is basically the same as a conventional emergency response system, and receives wearing terminals 1 worn by a user such as an elderly person and data from each wearing terminal 1. And a monitoring center 2 for monitoring. Further, the monitoring center 2 is connected to a fire station 4 via a network (not shown).
It can be connected to emergency services such as police station 5, care support center 6, emergency hospital 7, and the like. In addition, a search device 8 for searching for the mounting terminal 1 is mounted on the ambulance. The “terminal” described in the claims corresponds to the mounting terminal 1, and the “PHS network” corresponds to the PHS system 3.

Then, the mounting terminal 1 and the monitoring center 2
Data transmission and reception and a telephone call are performed via the HS system 3. Further, the PHS system 3 is provided with means for realizing a multi-party simultaneous call service. Although the PHS system is used as the mobile communication system here, a mobile phone system may be used.

Each component will be specifically described. The wearing terminal 1 is a terminal that can be easily worn by a user, and measures biological data of a user (elderly person or the like) wearing the wearing terminal 1 and transmits it to the monitoring center 2.

The biological data measured by the wearing terminal 1 include a blood pressure value, a heart rate, a pulse, a pulse wave, an electrocardiogram, a body temperature, an SPO
2 (arterial blood oxygen saturation), etc., transmission is performed about once a day if the measured data is within the normal range. Emergency calls are made with biometric data.

The mounting terminal 1 of the present system has a function of transmitting a beacon signal in order to improve the accuracy of position identification.

The mounting terminal 1 has a communication function of transmitting biometric data to the monitoring center 2 and communicating with an operator of the monitoring center 2. The communication function may be built in the terminal or external. Further, it is more preferable to provide a device capable of simultaneously connecting two lines. The wearing terminal 1 may be a wristwatch type that is always worn, a type that is worn on the ear like a hearing aid, or an abdominal belt type.

The monitoring center 2 includes an emergency response means 21 for responding to an emergency, and provides, for each user, basic information such as an address, name and attending physician, biometric data received from the mounting terminal 1, a PHS system 3. And a database 22 for storing the position information of each mounting terminal 1 transmitted from the position management means.

Then, similarly to the conventional system, when the operator of the monitoring center 2 receives an emergency message from the mounting terminal 1, the operator attaches the position information of the mounting terminal 1 to notify the hospital or fire department or the like. It has become.

The emergency response means 21, which is a characteristic part of the present system, receives an emergency message from the mounting terminal 1 and is activated when a specific operation (call instruction) is performed by an operator. 22 is searched, and a plurality of different mounting terminals 1 located closest to the mounting terminal 1 that has transmitted the emergency call are selected. A request is made to the multi-person simultaneous call service of the PHS system 3 so as to connect to another wearing terminal 1 by a multi-person simultaneous call line.

An example of a method for simultaneous multi-party communication will be specifically described. For example, the emergency response means 21 registers in advance a plurality of groups for performing simultaneous multi-person calls with a specific number of persons for the multi-person simultaneous call service of the PHS system, and the line of the group is usually vacant. .

When receiving the emergency call, the emergency response means 21 calls the plurality of mounted terminals 1 selected based on the location information, and places the off-hook mounted terminals 1 and the mounted terminals 1 that have made the emergency call in the same group. The PHS system 3 is requested to make a line connection as a member. For the designation of a group, the emergency response means 21 sequentially assigns an empty group.

In the example of FIG. 1, for example, the emergency response means 21
Receives an emergency message from the mounting terminal 1a, another mounting terminal 1 near the mounting terminal 1a based on the position information.
A call is made by selecting b to 1f, and a request is made to the PHS system 3 to connect the off-hook terminal of the mounted terminal 1a and the mounted terminals 1b to 1f to a specific group. Then, when these terminals are connected, multi-party simultaneous communication becomes possible.

The PHS system 3 includes a monitoring center 2
In response to a request from the emergency response means 21, the designated mounting terminal 1 is connected as a designated group member via a multi-person simultaneous communication line.

Thus, the user who has fallen into an emergency can
This makes it possible to communicate with other users of the wearing terminal 1 connected by the multi-person simultaneous communication line. Here, a plurality of mounting terminals 1 are selected to increase the probability of being off-hook, but the number is not necessarily limited to a plurality.

Then, the operator of the monitoring center 2 can ask the user who has fallen into an emergency to encourage the wearer of the other wearable terminals 1b to 1f until the ambulance arrives. It is possible to respond to other emergency calls without being restricted by only one user, and to save the number of operators.

Here, when the wearing terminal 1a cannot simultaneously connect two lines, the emergency response means 21 once disconnects the line connected at the time of the emergency call, and issues a request to newly connect to the multi-user simultaneous communication line. Output.

In this case, by requesting connection including itself (monitoring center 2) at the time of requesting simultaneous multi-person communication, the mounting terminal 1 in which an emergency has occurred, the selected mounting terminal 1, The center 2 is connected as the same group, and the operator of the monitoring center 2 can also participate in the conversation, and can quickly respond to a change in the state.

Alternatively, upon receiving an emergency call from the mounting terminal 1a and activating the emergency response means 21 in response to a call instruction from the operator, a vacant group is immediately assigned and the mounting terminal 1a and the monitoring center 2 that have issued the emergency call are assigned. The PHS system 3 is requested to make a simultaneous multi-party call, and a group call is started with two group members. afterwards,
It is also conceivable to request the PHS system 3 to search the database 22 based on the location information, select a nearby mounting terminal 1, call and place an off-hook call to the relevant group. This method can be realized even if the mounting terminal 1 cannot simultaneously connect two lines.

If the terminal can be connected to two lines at the same time, one line can be used for a call with the monitoring center 2 connected at the time of emergency call, and the other line can be used for a multi-person simultaneous communication line. is there. Even when the selected user is speaking to the emergency user, the operator can have a conversation on another line and prompt if the status of the emergency user changes. A response can be made.

In any case, charging for the simultaneous multi-person call is made to the monitoring center 2.

Next, an emergency response method (this method) according to the embodiment of the present invention will be specifically described with reference to FIG. Here, a description will be given on the assumption that the mounting terminal 1 does not simultaneously connect two lines. First, in the emergency response system of FIG. 1, the database 22 of the monitoring center 2 stores the biometric data transmitted from each of the mounting terminals 1a to 1j and the position information of each mounting terminal 1 transmitted from the position management means of the PHS system. Keep it.

In the present system, the wearing terminal 1 has a function of transmitting a beacon signal, the direction of the wearing terminal 1 which is the transmission source is obtained from the beacon signal received at the base station, and the distance is obtained from the electric field strength of the signal. Thereby, the position of the mounting terminal 1 is specified. This makes it possible to greatly improve the identification accuracy as compared with the position identification by the trigonometry in the conventional PHS system. Then, the position specified by the base station is output to the monitoring center 2 by the position management means as position information. The monitoring center displays the received position information of each terminal on a map.

In the present system, a search device 8 that receives a beacon signal from the mounting terminal 1 and specifies the position based on the electric field strength and direction is mounted on the ambulance, so that the target mounting can be performed more quickly in an emergency. The terminal 1 can be reached.

For example, when an abnormality occurs in an elderly person wearing the wearing terminal 1a and the wearing terminal 1a detects an abnormality in the biometric data, the wearing terminal 1a immediately attaches the biometric data to the monitoring center 2 and sends an emergency. Send a report.

When the monitoring center 2 receives the emergency call, the received biometric data is stored in the database 22 and goes off-hook to enter a call state. The operator makes a voice such as "How did you do?"
Conversation with the user wearing the mounting terminal 1a is carried out to confirm the presence or absence of consciousness and the state of the biometric data, and to notify the hospital, fire department, police or the like according to the state. At that time, the operator
Viewing the position information displayed on the panel or the like,
Confirm the position of a and inform the position.

If the emergency call is a false report,
If the state of the user of the mounting terminal 1a that made the emergency call is not so bad that it is not necessary to contact the hospital or arrange an ambulance, the call is terminated as it is.

However, if the user's symptoms are not good, the operator transfers the biometric data to the hospital and gives a report to notify the emergency, and also sends an emergency report to the fire department and the like. Then, as a feature of the present method, the operator inputs a specific call instruction for calling another mounting terminal 1 near the mounting terminal 1a from an operation unit (not shown) in addition to the notification.

When a call instruction is input, emergency response means 2
1 is started, the database 22 is searched, the position information of the mounting terminal 1a that has made an emergency call is confirmed, the numbers of a plurality of other mounting terminals 1 near the position are read, and a call is made. At this time, the line with the mounting terminal 1a connected at the time of the emergency call is disconnected.

Then, for the multi-party simultaneous call service of the PHS system 3, of the other mounted terminals 1 that have called earlier,
Off-hook and line-connected (plural) mounted terminals 1
Request that the mounting terminal 1a and the monitoring center 2 in an emergency be connected to the same group for simultaneous multi-person communication. The number of mounting terminals 1 to be called is set in advance, but can be changed as appropriate within the limit of the number of group members.

In the example of FIG. 1, as the wearing terminal 1 near the wearing terminal 1 a, the wearing terminals 1 b to 1 f are selected to make a call, and the PHS system 3 is requested to perform a multi-person simultaneous call. Thus, in the multi-party simultaneous call service of the PHS system 3, the mounting terminal 1a in the emergency, the selected mounting terminals 1b to 1f that have gone off-hook, and the monitoring center 2 are members of the same group. As a simultaneous multi-party communication line.

When the emergency response means 21 calls another wearing terminal 1, a message such as “Mr. XX is waiting for an ambulance, please encourage me” to the user who went off-hook. You may make it output. In addition, it is explained that if an emergency occurs at the time of registration, each user can have an appropriate conversation even with a stranger with the spirit of mutual assistance.

When any one of the mounting terminal 1a and the plurality of mounting terminals 1b to 1f in the emergency situation and the monitoring center 2 are connected by the multi-user simultaneous communication line, the user of the mounting terminals 1b to 1f falls into an emergency. The user of the attached terminal 1a has a conversation to cheer and encourage him.

Thus, when an emergency call is made from the mounting terminal 1a, the operator of the monitoring center 2 can make an initial situation judgment and report to the hospital or fire department, etc. Encouraging conversations can be entrusted to the users of the plurality of mounting terminals 1, and the operator does not need to be involved with one user, and the system can be operated efficiently. In addition, the user of the wearing terminal connected to the line of the user who has fallen into an emergency can also learn the emergency response by himself.

Also, if necessary, the monitoring center 2 can participate in the simultaneous multi-user call, so that even if the state of the user who has fallen into an emergency suddenly changes, quick response is possible. is there.

Alternatively, if the mounting terminal 1 can simultaneously connect two lines, as described above, without disconnecting the line between the mounting terminal 1a and the monitoring center 2 at the time of an emergency call. The emergency response means 21 may make a request to connect the mounting terminals 1 to each other in the simultaneous multi-user communication line using the other line.

Thus, in the wearing terminal 1a in which an emergency has occurred, the other line is connected to the multi-user simultaneous communication line while holding the previously connected line, and the user of the other wearing terminal 1 The encouragement can be heard, and the line with the operator is also held, so that the operator can take prompt action even when the state changes suddenly.

Further, the hospital is provided with a terminal which can be connected to the multi-user simultaneous communication line, and if the emergency response means 21 outputs a request to connect the hospital terminal to the multi-user simultaneous communication line, the emergency call is received. The doctor can also participate in the multi-person simultaneous call, and the doctor can make a judgment or an instruction based on the biological data transmitted from the monitoring center 2 and the conversation with the patient. By doing so, it is not necessary to have a doctor resident at the monitoring center 2, and the cost of operating the system can be significantly reduced.

According to the emergency response method and the emergency response system according to the embodiment of the present invention, the wearing terminal 1a acquires the user's biometric data and sends an emergency message to the monitoring center 2 if the value is abnormal, and When an emergency call is received at the center 2, the operator makes a call with the user of the mounting terminal 1a to check the state, and when it is determined that the situation is an emergency, notifies the hospital or fire department together with the position of the mounting terminal 1a and a specific When the call instruction is input, the emergency response means 21 is activated, selects a plurality of different mounting terminals 1b to 1f near the mounting terminal 1a, makes a call, and calls the PHS system 3 with the plurality of different mounting terminals 1b to 1f. A request to connect the off-hook of the mounting terminals 1b to 1f to the mounting terminal 1a in an emergency through a multi-user simultaneous communication line is output, so that the emergency vehicle in an ambulance is in an emergency. Until the user arrives, the user of any of the other wearing terminals 1b to 1f can have a conversation to calm and cheer up the emergency user instead of the operator. It is possible to respond to another emergency call without being monopolized by only one user, and it is possible to respond quickly and appropriately in an emergency without increasing the number of operators and without increasing costs.

Further, if the monitoring center 2 is included in the simultaneous multi-person call, the operator of the monitoring center can participate in the conversation if necessary. There is an effect that can respond quickly.

Further, if a terminal capable of simultaneously connecting two lines is used as the mounting terminal 1, the monitoring center 2 can be used at the time of an emergency call.
The same effect can be obtained if the other line is connected to a multi-user simultaneous communication line while holding the line connected to the.

Further, according to the present method and the present system, since a plurality of mounting terminals 1 are called as the other mounting terminals 1, the user of at least one of the mounting terminals 1 can talk. The effect is high, and the conversation of encouragement can be performed more reliably.

Further, according to the present method and system, the emergency response means 21 selects another wearing terminal 1 near the wearing terminal 1 that has made the emergency call and calls it by multi-person simultaneous communication. So, another wearing terminal 1 called
It is also possible for the user to go to the site, and if necessary, perform emergency rescue work such as artificial respiration or heart massage before the ambulance arrives, or perform auxiliary work such as loosening clothes if necessary. is there.

Furthermore, the user who is selected as a conversation partner is alerted to health by responding to an emergency and has the effect of triggering a review of his or her own health management.

If the terminal of the hospital is connected to the multi-person simultaneous communication line, the doctor who receives the emergency call can also participate in the multi-person simultaneous communication. And can make decisions and instructions based on the conversation with the patient, enabling the user of the other wearing terminal to perform an appropriate lifesaving operation in accordance with the instructions of the doctor, and reduce the number of cases where sequelae occur or death occurs There is.

Further, according to the present system, a function of transmitting a beacon signal is provided to the mounting terminal 1, and the position of the mounting terminal 1 is specified by receiving the beacon signal at the base station to determine the direction and distance of the transmission source. I'm trying to do
The accuracy of position identification can be greatly improved, the time required for rescue in an emergency can be reduced, and the number of cases in which sequelae occur or die after rescue can be reduced. In addition, since the accuracy of position identification has been improved, the present invention can be applied to ordinary elderly people going out and wandering elderly people, thereby improving convenience.

Further, a search device 8 for receiving a beacon signal from the mounting terminal 1 and searching for the position of the mounting terminal 1 based on the electric field strength and direction is mounted on an ambulance or the like. Is dispatched based on the location information obtained from the location management means, and when the vehicle is near the destination, the search terminal 8 can search for the mounting terminal 1 that has made an emergency call. It has the effect of being able to arrive early.

Further, it is possible to provide an emergency push button operated by the wearer on the wearable terminal. When the emergency push button is pressed, the wearing terminal is to make a call to a predetermined specific number. This has the effect that the wearer himself can make an emergency call on his own if he / she feels abnormal in physical condition.

In this case, for example, it is conceivable that three emergency push buttons are provided and connection destinations are assigned in such a manner that an emergency monitoring center is called, a family is called, and a doctor is called. Further, if the size of the button for calling the emergency center and the size of the other two buttons are reduced, there is an effect that the button for calling the emergency center can be easily identified.

Further, by registering the connection destination of the emergency call in the PHS system in advance as the above-mentioned three places,
When making a call to these connection destinations, there is an effect that a charge lower than a normal call charge can be obtained.

Further, the mounting terminal and the monitoring center 2
It is also conceivable to provide voiceprint analysis means for the received voice and determine the stress state based on the change in the voiceprint of the received voice. This is to memorize the frequency of the subject's normal voiceprint,
The stress state of the subject is determined by comparing the frequency of the normal voiceprint with the frequency of the actual voiceprint. Generally, the frequency of a voiceprint increases when the user is nervous.

For example, when a separated family of a solitary elderly person has a conversation with the elderly person using the wearing terminal, a normal voiceprint of the elderly person is registered in advance in the wearing terminal of the family. Then, when talking with the old man, the voiceprint frequency of the old man is measured while talking, the deviation from the voiceprint frequency registered in advance is detected, and the degree of the stress state is determined as the stress level in steps. .

Then, the wearing terminal notifies the stress level by display or the like, so that the family can look at the stress level and lengthen the conversation time if the stress of the old man accumulates.
There is an effect that a response such as an earlier visit can be taken.

As an example of the display of the stress level, it is conceivable that an illustration of an apple is displayed, and the apple is bitten and chipped off when the stress level becomes high.
There is an effect that the stress level can be clearly displayed. It is also conceivable that the stress level is a small point in the worst state and an emergency is notified by display and voice.

If the voiceprint of the user of the wearing terminal is registered, stress data such as a stress level can be acquired together with the biometric data and transmitted to the monitoring center 2. In addition, the user himself can objectively monitor his / her stress state, which has the effect of enabling self-control.

Further, when the monitoring center 2 reports stress data to the hospital together with the biometric data at the time of reporting from the mounting terminal 1, it is possible to provide the doctor with more information on the judgment of the patient's symptoms, It is also possible to triple-check the voice, biometric data, and stress data, which has the effect of making more appropriate decisions.

Further, by making the monitoring center 2 a database of the biometric data of each user and the stress data obtained by voiceprint analysis and analyzing the data, it is possible to foresee an emergency in advance.

For example, when excited, the stress increases,
It is generally known that body temperature and blood pressure also increase. By digitizing this based on stress data and biological data, and statistically analyzing it to obtain a trend value, it is possible to catch the initial tremor in an emergency and prevent a severe emergency from occurring. There is an effect.

More specifically, a daily rhythm of each user is derived based on a database storing biometric data and stress data, and a warning is issued to the user's wearing terminal based on the disturbance of the rhythm, and an emergency situation is generated. Appropriate measures, such as predicting and notifying a hospital or emergency facility, are possible.

The daily rhythm is usually stored as a daily rhythm and, for example, the average of the past several months is obtained and used as a reference. The average value may be calculated while retaining the data.

Thus, before the user falls down,
Warn the user to stop, for example, excessive exercise,
It is possible to arrange an ambulance or the like, thereby enabling early treatment, preventing a user from falling into a fatal symptom, and further utilizing the effect.

Further, if the salesperson wears the wearing terminal, the voiceprint analysis of the customer at the time of conversation with the customer is used as a material for judging whether or not there is a prospect of sales, which is useful for the sales strategy. There is an effect that can be.

Further, the lovers can put on the wearing terminals to each other and determine the stress in the conversation, such as "I love you?" Has the effect.

As the terminals used in the emergency response system according to the embodiment of the present invention, a terminal (2KA type) having a stress sensor and a push button function for acquiring stress data in a normal PHS function or a mobile phone function, Terminal with 2KA type function provided with sensors for pulse, pulse wave, electrocardiogram and body temperature (2KB type) Terminal with 2KA type function provided with blood pressure sensor (2KB type), 2KA type function and 2KB type and 2KB type
There is a terminal (2KD type) having all the functions of the type.

[0078]

According to the present invention, the position information of a plurality of terminals that acquire the biometric data of a user is monitored, and when an emergency message indicating that there is an abnormality in the biometric data is received from any of the terminals, the emergency notification is received. Based on the location information of the terminal, to select another terminal near the terminal, and the emergency response method of line connection between the terminal that made the emergency call and the selected terminal, the user in the event of an emergency, The surveillance center operator can connect with another user nearby and have the connected user talk to rescue the emergency user until the ambulance arrives. There is no need to engage in a single user conversation, it is possible to respond to another emergency call, and it is possible to respond quickly and efficiently at low cost without increasing the number of operators. There is a kill effect.

Further, according to the present invention, the position information of a plurality of terminals for acquiring the biometric data of the user is monitored, and when an emergency message indicating that there is an abnormality in the biometric data is received from any of the terminals, the emergency notification is received. Based on the location information of the terminal, it is an emergency response method that selects multiple terminals near the terminal concerned and connects the terminal that made the emergency call and the selected terminals with a multi-person simultaneous communication line Thus, there is an effect that the probability that the selected terminal is connected can be improved, and the possibility of performing an efficient response can be increased.

Further, according to the present invention, there is provided an emergency response system including a terminal for acquiring biometric data of a user, and a monitoring center connected to the terminal via a PHS network or a mobile phone network, The terminal is a terminal that makes an emergency call to the monitoring center via the PHS network or the mobile phone network when there is an abnormality in the acquired biometric data, and the monitoring center monitors the position information of the plurality of terminals, When receiving an emergency call from any terminal, based on the location information of the terminal, a plurality of other terminals near the terminal are selected, and PH is selected.
A request to connect a terminal that has made an emergency call to the S-line network or the mobile phone network and a plurality of selected terminals via a multi-user simultaneous communication line is output, and the PHS network or the mobile phone network is connected to the monitoring center. When a request is received from the user, the emergency response system connects the terminal that made the emergency call and the selected multiple terminals via a multi-person simultaneous communication line, so that the user in the event of an emergency and another nearby user Until an ambulance arrives, another connected user can engage in a conversation to reinforce the emergency user, so that the operator of the monitoring center can take over one user It is not necessary to have a conversation, and another emergency call can be dealt with, and there is an effect that quick and efficient response can be made at low cost without increasing the number of operators.

Further, according to the present invention, when the monitoring center receives the emergency call, based on the location information of the terminal,
A plurality of other terminals near the terminal are selected, and the terminal that has made an emergency call to the PHS network or the mobile phone network, the selected terminals, and the monitoring center are connected by a multi-user simultaneous communication line. When a request is output and the PHS network or the mobile phone network receives the request from the monitoring center, the terminal that made the emergency call, the selected terminals, and the monitoring center are connected by the multi-user simultaneous communication line. The emergency response system has the effect that the operator of the monitoring center can also participate in simultaneous multi-party communication if necessary, and can promptly respond when the state of a user who has fallen into an emergency has changed.

Further, according to the present invention, the terminal includes means for measuring the frequency of the voiceprint, obtains a stress level indicating the degree of stress based on the measured change in the frequency of the voiceprint, and sends the stress level together with the biological data to the monitoring center. Since the emergency response system transmits the stress level, it is also possible to provide data indicating the stress state of the user who has fallen into an emergency, and it is possible to assist the operator and the doctor in making more appropriate decisions and instructions.

Further, according to the present invention, the terminal obtains a stress level indicating the degree of stress based on the measured change in the frequency of the voiceprint, and periodically transmits the biometric data and the stress level to the monitoring center. The monitoring center stores the received biometric data and stress level as a database for each terminal, derives the life rhythm of the user of the terminal based on the database, and compares the newly received biometric data and stress level with the life rhythm. Therefore, since the emergency response system predicts the occurrence of an emergency due to a change in the physical condition of the user, the biological data and the stress level are monitored to determine the user's life rhythm, and the user's life rhythm is compared with the received data to determine Predicts changes in physical condition and can take appropriate measures before a severe emergency occurs, thus preventing emergencies from occurring. There is.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of an emergency response system according to an embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Wearing terminal, 2 ... Monitoring center, 3 ... PHS system, 21 ... Emergency response means, 22 ... Database,
4 ... fire station, 5 ... police station, 6 ... care support center,
7 ... emergency hospital, 8 ... search machine

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (Reference) G08B 21/02 G08B 21/02 5K101 25/04 25/04 K 25/08 25/08 A 25/10 25/10 D G08C 19/00 G08C 19/00 V H04M 3/42 H04M 3/42 C UF term (reference) 2F073 AA01 AA33 AB01 BB01 BB09 BC02 CC01 CC07 CC08 CC15 DD07 DE07 DE11 GG01 5C086 AA22 BA30 CA30 DA07 DA14 EA45 AA02A03 AA37 BB20 BB46 BB73 BB74 DD03 DD49 EE07 EE20 FF01 FF02 FF04 FF05 FF16 FF19 FF23 GG10 GG67 GG70 GG83 5J062 AA07 BB05 CC18 5K024 AA51 AA79 BB07 CC11 DD01 DD04 GG01 KK10 KK01 KK10 KK10 GG10 GG10 KK10 GG10 KK10 GG10

Claims (9)

[Claims] 1. A method of monitoring position information of a plurality of terminals that acquire biometric data of a user, and receiving an emergency notification indicating that there is an abnormality in the biometric data from any of the terminals.
An emergency response method, comprising: selecting another terminal near the terminal based on the location information of the terminal, and connecting the emergency reporting terminal to the selected terminal via a line. 2. Monitoring the position information of a plurality of terminals that acquire the user's biometric data, and receiving an emergency notification indicating that there is an abnormality in the biometric data from any of the terminals.
A plurality of different terminals near the terminal are selected based on the location information of the terminal, and the terminal that made the emergency call and the selected terminals are connected by a multi-user simultaneous communication line. Emergency response method. 3. A terminal for acquiring biometric data of a user,
An emergency response system comprising the terminal and a monitoring center connected via a PHS network or a mobile phone network, wherein the terminal is configured to execute the PHS network when there is an abnormality in acquired biometric data. Or a terminal that makes an emergency call to the monitoring center via a mobile phone network, wherein the monitoring center monitors location information of a plurality of the terminals, and receives the emergency call from any of the terminals, Based on the location information, a plurality of different terminals near the terminal are selected, and the terminal making the emergency call to the PHS network or the mobile phone network and the selected terminals are multi-user. A monitoring center that outputs a request to connect via a simultaneous communication line, wherein the PHS network or the mobile phone network receives the request from the monitoring center and Emergency response system, which is a PHS network or a mobile telephone network connecting serial selected and a plurality of terminals in multi-user concurrent communication line. 4. When the monitoring center receives the emergency call,
A plurality of different terminals near the terminal are selected based on the location information of the terminal, and the terminal that has made an emergency call to a PHS network or a mobile phone network, the selected terminals, and a monitoring center And a monitoring center that outputs a request to connect the multi-user simultaneous communication line to the PHS network or the mobile phone network, upon receiving the request from the monitoring center, the terminal that made the emergency call and the selection. 4. The emergency response system according to claim 3, wherein the emergency response system is a PHS network or a mobile telephone network that connects the plurality of terminals and the monitoring center through a multi-user simultaneous communication line. 5. A terminal, wherein a first button for calling a monitoring center, a second button for calling a family member having a shape smaller than the first button, and smaller than the first button. The emergency response system according to claim 3 or 4, further comprising a third button having a shape and calling a physician. 6. A terminal for transmitting a beacon signal, wherein a PHS network or a mobile phone network specifies a position of the terminal based on a direction and an electric field strength of the beacon signal, and the base station. And a position management means for outputting the position specified in step (1) as position information to a monitoring center.
The emergency response system according to claim 3, wherein the emergency response system is a network or a mobile phone network. 7. A terminal comprising means for measuring a frequency of a voiceprint, obtaining a stress level indicating a degree of stress based on a change in the measured frequency of the voiceprint, and transmitting the stress level to a monitoring center together with biometric data. The emergency response system according to claim 3, wherein the emergency response system is a terminal. 8. A terminal for acquiring biometric data of a user,
An emergency response system including the terminal and a monitoring center connected via a PHS network or a mobile phone network, wherein the terminal includes means for measuring a frequency of a voiceprint, and a frequency of the measured voiceprint. A terminal that calculates a stress level indicating a degree of stress based on the change, and periodically transmits the biological data and the stress level to the monitoring center, wherein the monitoring center receives the biological data and the stress level. It stores as a database for each terminal, derives the life rhythm of the user of the terminal based on the database, compares the newly received biometric data and stress level with the life rhythm, and detects an emergency due to a change in the physical condition of the user. An emergency response system, which is a monitoring center for predicting occurrence. 9. The terminal according to claim 1, wherein the terminal acquires blood pressure, pulse,
9. The emergency response system according to claim 3, wherein the terminal is a terminal that acquires a pulse wave, an electrocardiogram, an SPO2, and a body temperature.