JP2002304495A - Recovery support system and method for electric communication product, electric communication equipment, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow the estimation of recovery quantity so that the reuse and recycle of waste electric communication products can be designedly performed and improve the working efficiency of treatment process. SOLUTION: An electric communication product 10 transmits product information to a server 20 through a communication network 30 automatically or according to a user's instruction. The server 20 comprises a means 201 for receiving the product information transmitted by the electric communication product 10, a means 202 for distributing the product information by models, and transmitting the information by models to a database 40 for operating states by models, means 203 and 204 for performing the estimation of recovery quantity and calculation of treatment cost of each model from the data accumulated in each database 40, 50, 60, and a means for transmitting the recovery cost information to a communication device 70. Accordingly, grasping of estimated recovery quantity and integration and adjustment of recovering period for electric communication products to be disposed can be performed, and a planned treatment and improvement in treatment efficiency can be attained.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telecommunications product collection support system, a collection support method, and a collection target electricity collection system for coordinating and consolidating the collection of telecommunications products and promoting the efficiency of processing steps. The present invention relates to a communication device and a program executed by a CPU in the communication device.

[0002]

2. Description of the Related Art Currently, in Japan, problems such as tightness of waste treatment facilities and environmental pollution due to illegal dumping have occurred.
The formation of a recycling-oriented society is urgently needed. For example, the Home Appliance Recycling Law has been established for home appliances, and the Recycling Resources Promotion Law has been revised for other products. It is becoming mandatory. Along with this, it is inevitably required that product manufacturers efficiently collect and recycle waste products.

Hitherto, various proposals have been made for a waste product collection system and a waste product collection method in which a product maker grasps the state of the sold product. For example, Japanese Patent Application Laid-Open No. 2000-225712 discloses a system in which, when a waste ink cartridge is generated in a printing system, the fact is transmitted to a collection service destination via a communication line. In addition, JP-A-2000-48
Japanese Patent Application Publication No. 066 discloses a method and a system in which a storage device such as an IC tag is attached to a product and various information useful at the time of product recycling is stored at each site.
Further, Japanese Patent Application Laid-Open No. 11-70378 discloses that a product is provided with an actual use measuring device and a transmitting device, which transmits the information to an information totaling device through a communication line, and determines a recycling method based on this information when the product is recycled. A system is disclosed.

[0004]

A first problem of the above-mentioned conventional system is that it is not possible to determine an appropriate collection amount of the telecommunications product, so that an efficient treatment plan cannot be made. The reason for this is that even products that are normal and have no failures, such as telecommunications products, have products whose functional life caused by their performance falling below the socially required level is the cause of disposal. This is because it is not possible to predict at what time and how much disposal demand will be given, since the tendency of discarding is voluntary.

[0005] The second problem is that, in the conventional system, the operating rate of the processing step of the telecommunications product is liable to fluctuate, and efficient processing utilizing the merits of scale cannot be performed. The reason is that telecommunications products tend to be discarded voluntarily by the user.Therefore, it is necessary to adjust the collection period in consideration of the operation status of the processing process and to centralize the collection period to improve the processing efficiency. This is because it cannot be performed.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and has a telecommunications product collection support system which makes it easy to make a treatment plan after waste product collection by estimating the amount of telecommunications products to be discarded. It is intended to provide a way. In addition, the present invention consolidates and adjusts the collection period of discarded telecommunications products, thereby ensuring processing volume that can provide economies of scale in processing after collection of waste products, and processing efficiency such as leveling the operation rate. Another object of the present invention is to provide a telecommunications product collection support system and method for realizing an improvement in telecommunications.

[0007]

According to the present invention, there is provided a collection support system for a telecommunications product, in order to achieve the above-mentioned object, by collecting product information about the telecommunications product sent from the telecommunications product via a network. Product information receiving means for receiving, product information distributing means for distributing product information received by the product information receiving means for each model, and model-specific operation status database for accumulating product information distributed for each model by the product information distributing means A collection amount estimating means for inquiring the model-specific distribution amount database storing information on the model-specific distribution amount, the model-specific operation status database and the model-specific distribution amount database, and estimating the collection amount of the telecommunications product. A processing cost efficiency database for storing information indicating a relationship between a processing amount and a processing cost of a processing step of the telecommunication product; Queries the cost-effective database,
A processing cost calculating unit that calculates a processing cost of the telecommunication product from the collection amount of the telecommunication product estimated by the collection amount estimating unit, and a collecting cost is calculated from the processing cost calculated by the processing cost calculating unit. And collection cost information transmitting means for transmitting this to the user.

[0008] The telecommunication device according to the present invention is provided with a product information transmitting means for transmitting its own product information to a collection support system via a network.

A method for supporting collection of a telecommunications product according to the present invention includes a product information receiving procedure for receiving product information about the telecommunications product sent from the telecommunications product via a network; Product information distributing procedure for distributing product information obtained by each model, a model-specific operating status database for accumulating product information distributed for each model in the product information distributing procedure, and a model-specific distribution quantity for accumulating information on a model-specific distribution quantity. A collection amount estimation procedure for inquiring a database and estimating the collection amount of the telecommunication product;
A processing cost efficiency database that stores information indicating the relationship between the processing amount and the processing cost of the processing step of the telecommunication product is queried, and the telecommunication product is obtained from the collection amount of the telecommunication product estimated in the collection amount estimation procedure. And a collection cost information transmitting procedure for calculating a collection cost from the processing cost calculated in the processing cost calculation procedure and transmitting the collection cost information to the user.

[0010] A program used in the telecommunications product collection support system according to the present invention includes a product information receiving process for receiving product information about the telecommunications product sent from the telecommunications product via a network; A product information distribution process for distributing the product information received in the reception process for each model, a model-specific operation status database for storing the product information distributed for each model in the product information distribution process, and information on the distribution amount for each model. A collection amount estimating process for inquiring a model-specific distribution amount database and estimating a collection amount of the telecommunications product, and a processing cost efficiency of storing information representing a relationship between a processing amount and a processing cost of the processing step of the telecommunications product. The database is queried and the processing cost of the telecommunications product is calculated from the collection amount of the telecommunications product estimated in the collection amount estimation process. A processing cost calculation processing to output, to calculate the collection cost from the processing costs which are calculated by the processing cost calculation processing, a program for executing a recovery cost information transmission processing in a computer which transmits it to the user.

[0011] The program used in the telecommunication device according to the present invention is a program for causing a computer to execute a product information transmission process of transmitting its own product information to a collection support system via a network.

[0012]

Embodiments of the present invention will be described below with reference to the drawings. In the present embodiment, product information that allows the model of the product to be identified is transmitted to the server of the manufacturer via the network, and the server collects the information, thereby grasping the actual operation status of the product and collecting the information. I try to estimate the amount. In addition, by notifying the user of the product the processing cost calculated based on the estimated recovery amount of the product and the recovery cost calculated from the correction cost calculated based on the operation status of the processing process, Incentives to consolidate near the functional life of a product or to adjust when the operation rate of a processing process is low are provided.

Next, a first embodiment of the present invention will be described in detail with reference to the drawings. Referring to FIG. 1, a first embodiment of the present invention includes a plurality of telecommunication products represented by telecommunication products 10 and 11, a server 20, and a communication network 30 such as the Internet for interconnecting these. , A model-specific operation status database 40, a model-specific distribution amount database 50, a processing cost efficiency database 60, and a plurality of communication devices typified by communication devices 70 and 71.

The telecommunications product 10 is an information processing device capable of communication such as a personal computer and a mobile phone.
Used by product users. The telecommunication product 10 is a product that automatically transmits product information to the server 20 via the communication network 30 at regular intervals during use, or when the product is turned on or connected to the communication network 30. It has information transmission means 101. The product information includes information that can identify the model of the telecommunications product 10. Further, the information may include information such as a serial number that enables individual identification of the telecommunications product 10, and identification information such as a model number of a part built in the telecommunications product 10. Since the product information is not transmitted when the telecommunication product 10 is not used, the operating status of the telecommunication product 10 can be known based on whether or not the product information is transmitted.

The server 20 is an information processing device used by a manufacturer of the product and capable of communication, such as a workstation server. The server 20 includes: a product information receiving unit 201 that receives product information transmitted by the telecommunication product 10;
Product information distribution means 202 for distributing product information for each model and transmitting the operating status of each model to the operating status database 40 for each model; querying data of a specific model stored in the operating status database 40 for each model; A collection amount estimating means 203 for inquiring the distribution amount of each model from the model-specific distribution amount database 50 and estimating the collection rate and the collection amount therefrom.
And a processing cost calculating means 204 for calculating the processing cost for the estimated recovery amount of each model from the processing cost efficiency database 60 in which the processing amounts of the processing steps and the results of the processing costs are accumulated. There is a collection cost information transmitting means 205 for transmitting the information.

The model-specific operating status database 40 is a database used by product manufacturers, and stores the operating status of each model. Also, by accumulating the number of specific models whose operation status is to be investigated from the number of unique individual identification information of specific models for a certain period of time, by dividing the number of operating specific models by the number, The actual usage rate of the model can be calculated.

The model-specific distribution volume database 50 is a database used by product manufacturers, and accumulates the market distribution volume excluding the amount collected or discarded from the sales volume of each model. The processing cost efficiency database 60 is a database used by product manufacturers, and has information indicating the relationship between the processing amount and processing cost of each model.

The communication device 70 is an information processing device capable of communication, such as a personal computer and a mobile phone, and is used by a product user. The communication device 70 includes a collection cost information receiving unit 70 that receives the collection cost transmitted from the server 20.
One. The communication device 70 may also serve as the telecommunication product 10.

Next, the operation of the first embodiment of the present invention will be described in detail with reference to FIGS. The telecommunications product 10 outputs product information automatically or by a user's instruction at regular intervals during use, or when the product is turned on or connected to the communication network 30.
The data is transmitted to the server 20 via the communication network 30 (step A1). The server 20 receives product information transmitted from a plurality of telecommunication products such as the telecommunication product 10 (Step A2). The server 20 collects the product information, distributes the product information for each model (step A3), and stores the product information of the model in the model-specific operation status database 40 (step A4).

The server 20 inquires the usage rate of each model from the data stored in the model-specific operation status database 40, and queries the distribution amount of each model stored in the model-specific distribution volume database 50. The recovery rate and the recovery amount are estimated (step A5). The server 20 refers to the processing cost efficiency database 60 that stores the processing amount and the processing cost of the processing process, and calculates the processing cost for the estimated collection amount of each model (step A6). The server 20 calculates the collection cost from the processing cost, and transmits the collection cost information to the communication device 70 (Step A7). The communication device 70 receives the collection cost information transmitted from the server 20 (step A8).

Next, an example of the first embodiment of the present invention will be described in detail. Electronic device maker A manufactures and sells personal computers X and Y. The electronic device maker A has constructed the system of the present invention because it is necessary to promote efficient collection of the used personal computers X and Y in order to reduce the waste problem associated with its business. PC maker A
In order to grasp the operation status of the personal computers X and Y, a device for transmitting product information for identifying the model to the server of the maker A is attached to the personal computers X and Y. The product information is transmitted to the server of the maker A through the Internet line when the personal computer is connected to the Internet. Further, when the personal computer is not used, the product information is not transmitted.

The server of the maker A, which has received the product information transmitted from the personal computer, compiles the transmission history of the product information for each of the personal computers X and Y for each model, and accumulates the history in the model-specific operation status database. Further, the server of the maker A determines, based on the transmission history of the product information of the personal computers X and Y stored in the model-specific operation status database, the number of individuals whose operation has been confirmed within the past month, and In addition, the total number of surveyed animals is calculated by accumulating the number of individuals that have been confirmed to be in operation at least once, and the actual operating number is divided by the total number of surveyed objects. Calculate the effective usage rate.

Next, the server of the maker A calculates the product of the usage rate calculated by the model-specific operation status database and the traffic volume of the personal computers X and Y stored in the model-specific outflow amount database, and estimates the personal computer X. Calculate the amount recovered. Further, the server of the maker A is provided with the personal computers X and Y obtained above.
The processing cost is calculated from the relationship between the estimated collection amount of the PC and the processing cost per the processing amount of the personal computers X and Y stored in the processing cost efficiency database.

As a method of grasping the relationship between the processing amount and the processing cost of each model, the actual processing plant Z stores the processing amount of each model processed so far and the actual cost required for the processing. A method of creating a continuous curve indicating the relationship between the processing amount and the processing cost, and the actual processing amount of each model and the actual cost required for the processing at the actual processing plant Z are stored in advance from the database. A method of creating a table giving processing costs in advance in accordance with processing steps that change for each processing amount within a certain range can be considered from the database.

The recovery cost may be the same as the processing cost obtained by the above method. In addition, a table is provided in advance that gives a correction cost necessary to make the processing cost profitable for the processing amount of the processing plant Z. If the operation rate is high, the cost is increased to reduce the operation rate. If it is low, the cost may be reduced to increase the operating rate, and the recovery cost may be calculated by adding to the processing cost obtained by the above method. The server of the maker A transmits information on the calculated collection cost to the communication device and notifies the users of the personal computers X and Y. Here, examples of the communication device include a personal computer capable of receiving telephone, fax, and e-mail, and a personal computer capable of using the World Wide Web. The notified collection cost information is recalculated and updated at intervals of about one month.

Next, effects of the present embodiment will be described. In the present embodiment, the telecommunications product transmits product information including model identification information, and the model is determined on the server side, so that the estimated collection amount of the telecommunications product can be easily grasped. In addition, since the processing cost is calculated from the estimated collection amount and notified to the user of the telecommunication product, if the collection cost is set low during the functional life of the telecommunication product, the collection period can be consolidated. In addition, processing efficiency can be improved due to economies of scale.

Further, if the processing cost is reduced when the operating rate of the processing step is low and the processing cost is increased when the operating rate is high, the operating status of the processing step can be equalized. These effects improve the efficiency of the processing step.
Further, since the collection cost is calculated based on the processing cost, there is an effect that the collection cost can be reliably collected.

Next, a second embodiment of the present invention will be described in detail with reference to the drawings. Referring to FIG. 3, a second embodiment of the present invention relates to a plurality of telecommunication products represented by telecommunication products 10 and 11, a server 20, a model-specific operation status database 40, and And a communication network 30 such as the Internet to be connected.

In comparison with the first embodiment, in the present embodiment, the telecommunication product 10 includes a communication network 30 from the server 20 in addition to each means of the telecommunication product 10 in the first embodiment. It is different in that it has a product information request signal receiving means 102 for receiving an information request signal for prompting the transmission of product information issued via the PC. Further, as compared with the first embodiment, the present embodiment further includes a server 20.
However, in addition to each means of the server 20 in the first embodiment, the telecommunication product 10 via the communication network 30
Means for transmitting an information request signal to prompt the transmission of product information
04.

Next, the operation of the embodiment of the present invention will be described in detail with reference to FIGS. Server 20
Transmits an information request signal prompting transmission of model information to the telecommunication product 10 via the communication network 30 at an arbitrary timing (step B1). The telecommunications product 10 receives the information request signal from the server 20 (Step B)
2). In conjunction with the information request signal, the telecommunication product 10 transmits product information that can identify the product type and the like to the server 20 via the communication network 30 (step A1).

The telecommunications product 10, the server 20, and the telecommunications product 10 according to the present embodiment shown in steps A2 to A6 in FIG.
The operation of the model-specific operation status database 40 and the communication network 30 is the same as the operation of each unit in the first embodiment.

Next, a specific example of this embodiment will be described in detail. In the present embodiment, the personal computer X has means for receiving an information request signal from the electronic device maker A. As a result, the electronic device maker A can obtain the information on the usage status of the product at a timing such as noon or when the date is changed, thereby obtaining the information such as the operation status and the usage time for each time zone.

Next, effects of the present embodiment will be described. In this embodiment, in addition to the effects of the first embodiment, the server can control the transmission of the product information, so that it is possible to obtain information such as the operating status and the use time for each time zone. Side information management can be facilitated.

Next, a third embodiment of the present invention will be described in detail with reference to the drawings. Referring to FIG. 5, a third embodiment of the present invention relates to a plurality of telecommunication products represented by telecommunication products 10 and 11, a server 20, a model-specific operation status database 40, and And a communication network 30 such as the Internet to be connected.

Compared with the first embodiment, the present embodiment is different from the first embodiment in that the telecommunication product 10 includes not only each means of the telecommunication product 10 but also the cumulative use of the product and each part. The difference is that a product information generating unit 103 that generates product information including the usage status by reading information such as time and the number of times of use and a product information recording unit 104 that records the generated product information are provided.

Next, the operation of the embodiment of the present invention will be described in detail with reference to FIGS. The telecommunications product 10 automatically reads information on the usage status, such as the cumulative use time and the number of uses of the product and each part, at regular intervals, or when the product is turned on or connected to the communication network 30. This is generated as product information (step C1). The telecommunication product 10 records the generated product information (Step C2). The product information for identifying the model of the product and the usage information are automatically transmitted to the server 20 via the communication network 30 (step A1).

The telecommunications product 10, the server 20, and the telecommunications product 10 according to the present embodiment shown in steps A2 to A6 in FIG.
The operations of the model-specific operation status database 40 and the communication network 30 are the same as the operations of the respective units in the first embodiment.

Next, a specific example of this embodiment will be described in detail. In the present embodiment, the personal computer X has means for generating product information such as the cumulative use time and the number of times of use of the product and each part, and means for recording the generated product information. Thus, by accumulating information such as the frequency of use of each part other than the product collection amount, it is possible to estimate the degree of deterioration when the collected parts are reused.

Next, effects of the present embodiment will be described. In the present embodiment, in addition to the effects of the first embodiment, since the product use history is accumulated and transmitted to the server, the accuracy of the product operation status is improved. Furthermore, since manufacturers and processors can obtain product information such as the cumulative use time and the number of times of use of products and parts, the degree of deterioration when reuse is not limited to recycling the entire product as a material. Can be obtained.

The embodiments described above focus on telecommunications equipment such as personal computers, which have rapid technological progress, have a functional life even if they are not broken down, and have little choice other than recycling. Manufacturers grasp the actual usage rate of a specific model as a collection target, estimate the collection time, and calculate the collection cost to improve the collection efficiency and improve the recycling efficiency. It is characterized by Further, by reducing the collection cost according to a predetermined period or a predetermined reduction condition such as an operation rate, the collection period can be consolidated and adjusted, and the efficiency can be further improved.

Next, a program according to an embodiment of the present invention will be described. A program for executing a process by the above-described operation in each of the embodiments of FIGS. 1, 3 and 5 by a CPU in a collection support system or a telecommunication product as an electronic communication device constitutes a program according to the present invention. .

As a recording medium for recording this program, a magneto-optical disk, an optical disk, a semiconductor memory, a magnetic recording medium or the like can be used.
M, RAM, CD-ROM, floppy (registered trademark) disk, memory card, and the like may be used.

The recording medium is a fixed medium such as a volatile memory such as a RAM in a computer system serving as a server or a client when a program is transmitted through a network such as the Internet or a communication line such as a telephone line. The one that holds the time program is also included.

The above program may be transmitted from a computer system storing this program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium.
The transmission medium refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line.

The above program may be for realizing a part of the functions described above. Furthermore, what can realize the above-described function in combination with a program already recorded in the computer system, that is, a so-called difference file (difference program) may be used.

Accordingly, in each embodiment, this program is used in a system or apparatus different from the system or apparatus shown in FIGS. 1, 3 and 5, and the computer of the system or apparatus executes this program. Functions and effects equivalent to those described above can be obtained, and the object of the present invention can be achieved.

[0047]

A first effect of the present invention is that it is possible to estimate the amount of telecommunications products to be discarded, and it is easy to make a treatment plan after collection of waste products. The reason is that the product information that identifies the model of the product is transmitted to the server of the manufacturer via a communication line, and the manufacturer collects the information to grasp the actual operation status of the product and estimate the collection amount. That's why.

A second effect of the present invention is that the collection period of the discarded telecommunication products can be collected and adjusted,
In the processing after waste product recovery, it is to improve the processing efficiency such as securing the processing amount to obtain the economies of scale and leveling the operation rate. The reason for this is to notify the product user of the processing cost calculated based on the estimated recovery amount of the product and the recovery cost calculated as the sum of the correction cost calculated based on the operation status of the processing process. This is because an incentive is provided to consolidate the collection period around the functional life period of the product or to adjust the period when the operation rate of the processing step is low.

As described above, according to the present invention, it is possible to grasp the functional life of a specific type of telecommunication device, not the normal life, and to perform an efficient process based on the life. It is possible to estimate the time when the collection amount can be secured. Also, by reducing the collection cost at this time, the collection period can be consolidated and adjusted.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a telecommunications product collection support system according to a first embodiment of the present invention.

FIG. 2 is a sequence chart showing an operation of the first exemplary embodiment of the present invention.

FIG. 3 is a block diagram illustrating a configuration of a telecommunications product collection support system according to a second embodiment of the present invention.

FIG. 4 is a sequence chart showing an operation of the second exemplary embodiment of the present invention.

FIG. 5 is a block diagram illustrating a configuration of a telecommunications product collection support system according to a third embodiment of the present invention.

FIG. 6 is a sequence chart showing an operation of the third exemplary embodiment of the present invention.

[Explanation of symbols]

 10, 11 Telecommunication products 20 Server 30 Communication network 40 Model-specific operation status database 50 Model-specific distribution volume database 60 Processing cost efficiency database 70 Communication device 101 Product information transmitting means 102 Product information request signal receiving means 103 Information generating means 104 Information recording Means 201 Product information receiving means 202 Product information distribution means 203 Collection amount estimation means 204 Processing cost calculation means 205 Collection cost information transmission means 206 Product information request signal transmission means

Claims (17)

[Claims] 1. Product information receiving means for receiving product information about a telecommunication product sent from the telecommunication product via a network, and product information for distributing the product information received by the product information receiving means for each model. A distribution unit; a model-specific operation status database that stores product information distributed by the model by the product information distribution unit; a model-specific distribution amount database that stores information on a model-specific distribution amount; and the model-specific operation status database And a collection amount estimating means for inquiring the model-specific distribution amount database and estimating a collection amount of the telecommunication product; and a processing cost for accumulating information indicating a relationship between a processing amount and a processing cost of the processing step of the telecommunication product. An efficiency database and a processing cost efficiency database, and the collection amount of the telecommunication product estimated by the collection amount estimating means. A processing cost calculating means for calculating the processing cost of the telecommunications product from; and a collecting cost information transmitting means for calculating a collecting cost from the processing cost calculated by the processing cost calculating means and transmitting the calculated cost to a user. A collection support system for telecommunications products. 2. A product information request signal transmitting means for transmitting an information request signal for prompting transmission of product information to the telecommunication product, wherein the product transmitted from the telecommunication product in response to the information request signal. 2. The collection support system for telecommunications products according to claim 1, wherein said product information receiving means receives information. 3. The apparatus according to claim 1, wherein the product information includes at least model identification information, and also includes, if necessary, identification information of each product, an accumulated use time and a use count of each product and each part. Or a collection support system for telecommunication products according to 2. 4. The collection support system for a telecommunications product according to claim 1, wherein said collection cost information transmitting means reduces the collection cost according to a predetermined reduction condition such as a predetermined period. . 5. A telecommunication device comprising a product information transmitting means for transmitting own product information to a collection support system via a network. 6. An information request signal receiving means for receiving an information request signal requesting transmission of the product information, wherein the product information transmitting means transmits product information in response to the reception. 5. The telecommunication device according to 5. 7. At least the model identification information of the product itself is read, and the identification information of each product, the cumulative use time and the number of times of use of the product and each part are read as necessary, and product information including the read information is generated. 7. The telecommunication device according to claim 5, further comprising a product information generating means for sending the product information to the product information transmitting means. 8. A product information receiving procedure for receiving product information about the telecommunications product sent from the telecommunications product via a network, and product information for distributing the product information received in the product information receiving procedure for each model. A distribution procedure, a model-specific operation status database that accumulates product information distributed by model in the product information distribution procedure, and a model-specific distribution volume database that accumulates information on the distribution volume of each model, and A collection amount estimating procedure for estimating the collection amount, and a processing cost efficiency database that accumulates information representing a relationship between a processing amount and a processing cost of the processing step of the telecommunications product. A processing cost calculation procedure for calculating the processing cost of the telecommunication product from the collection amount of the telecommunication product, and a processing calculated in the processing cost calculation procedure Calculating the collection cost from use, the recovery method of supporting telecommunications product characterized by comprising a collection cost information transmission procedure for transmitting it to the user. 9. A product information request signal transmitting procedure for transmitting an information request signal for prompting transmission of product information to the telecommunication product, wherein the product transmitted from the telecommunication product in response to the information request signal. The method according to claim 8, wherein information is received by the product information receiving procedure. 10. The apparatus according to claim 8, wherein the product information includes at least model identification information, and also includes, if necessary, identification information of each product, an accumulated use time and the number of uses of each product and each part. Or the collection support method of a telecommunications product according to 9. 11. The collection support method for a telecommunications product according to claim 8, wherein the collection cost is reduced according to a predetermined reduction condition such as a predetermined period by the collection cost information transmission procedure. 12. A product information receiving process for receiving product information about a telecommunication product sent from a telecommunication product via a network, and product information for distributing the product information received in the product information receiving process for each model. A distribution process; a model-specific operation status database that accumulates product information distributed by model in the product information distribution process; and a model-specific distribution volume database that accumulates information on the distribution volume of each model, and A collection amount estimating process for estimating the collection amount of the telecommunications product, and a processing cost efficiency database storing information representing a relationship between a processing amount and a processing cost of the processing step of the telecommunications product was queried, and estimated by the collection amount estimating process. A processing cost calculation process of calculating a processing cost of the telecommunication product from a collection amount of the telecommunication product; and a process calculated in the processing cost calculation process. A program for calculating the collection cost from the cost, to execute the collection cost information transmission process for transmitting it to the user on the computer. 13. A product information request signal transmitting process for transmitting an information request signal for prompting transmission of product information to the telecommunication product, wherein the product transmitted from the telecommunication product according to the information request signal is provided. 13. The program according to claim 12, wherein information is received by the product information receiving process. 14. The apparatus according to claim 12, wherein the product information includes at least model identification information, and also includes, if necessary, identification information of each product, cumulative use time and the number of times of use of the product and each part. Or the program according to 13. 15. A program for causing a computer to execute a product information transmission process of transmitting own product information to a collection support system via a network. 16. An information request signal receiving process for receiving an information request signal requesting transmission of the product information, wherein the product information is transmitted by the product information transmitting process in response to the reception of the information request signal. 15. The program according to 15. 17. At least read its own model identification information, read the identification information of each product, the accumulated use time and the number of use times of each product and each part as needed, and generate product information including the read information. 18. The program according to claim 16, further comprising a product information generation process for sending the product information to the product information transmission process.