JP2002300217A - System for communicating voice and character information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain a voice and character information communication system capable of communication that simultaneously has both of readiness shown in exchange of voice information and data preservability of character information. SOLUTION: The voice information and the character information can be communicated between communication equipment 10 and communication equipment 20 through a line 1 for voice and a line 2 for characters. The lines 1 and 2 are connected under the control of a communication relay station 5. Namely, only the line 1 for voice, only the line 2 for characters, or both the line 1 for voice and the line 2 for characters are provided between the communication equipment 10 and 20 under the control of the communication relay station 5 in such a manner that the communication equipment 10 (20) presents the declaration of intention of desiring communication with the communication equipment 20 (10) to the communication relay station 5. The communication equipment 10 (20) has a mail address storing part 13 (23) for storing mail addresses for character information acquisition.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice and text information communication system capable of voice communication such as telephone and text communication such as electronic mail.

[0002]

2. Description of the Related Art In modern times, much information has been exchanged by electronic mail. E-mail has the advantage that the will of the sender can be communicated to the recipient without restricting the recipient's actions.

[0003] For this reason, it is very convenient in the case where the intention of the sender is unilaterally transmitted to the receiver. In addition, e-mail generally leaves information as text information at the recipient,
There is also an advantage that the information can be reused by reviewing the e-mail and storing the e-mail.

[0004]

FIG. 16 is an explanatory view showing the problem of the exchange by mail. (A) of FIG.
Shows the exchange by telephone, and FIG. 2B shows the exchange by e-mail.

[0005] As shown in FIG. 1 (a), the exchange by telephone is basically a conversation, so the time lag 51 in the exchange of the selected inquiry / response contents 57 selected from the inquiry / response option 55 is over the telephone. Actually, the actual response time 53 is almost continuous and efficient.

On the other hand, as shown in FIG. 1B, since the exchange by e-mail is established only after the receiver reads the e-mail of the sender, the inquiry / response option 5
The time lag 52 in the exchange of the selection inquiry / response 58 selected from No. 6 cannot be ignored, and the actual response time 54
Tend to be discrete.

[0007] For example, in the case of negotiations, there are many cases where the response greatly changes depending on the reaction of the other party.
The exchange will proceed. In this case, a telephone call proceeds smoothly as shown in FIG. 7A, but an e-mail message causes a delay due to the time lag 52 to increase with each exchange of information, and an enormous amount of time is required before negotiations are completed. It takes time.

[0008] Therefore, when a plurality of exchanges are required, such as in negotiations, telephone exchanges are often used in a situation where time speed is required. In this case, there is no choice but to sacrifice the advantage of reusability of the information possessed by the e-mail.

[0009] The content of the negotiations can be stored as voice information by using a recording technique. However, it is very difficult to search the voice information by a keyword, and if the voice information is converted to character information, the information accuracy deteriorates. Since handling is difficult, it is necessary to perform a process of converting voice information into text information in order to facilitate reuse of the information, and it is not practical because extra time is required.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problem, and it is possible to perform communication having both the responsiveness seen in the exchange of voice information such as a telephone and the data preservation of character information such as an e-mail at the same time. The purpose of the present invention is to obtain a simple voice and text information communication system.

[0011]

Means for Solving the Problems Claim 1 according to the present invention.
The described voice and character information communication system includes a plurality of communication devices capable of performing voice communication and character communication for exchanging voice information and character information, respectively, and each of the plurality of communication devices has an e-mail address for obtaining character information. Receiving voice communication request information indicating a voice communication request from the transmitting communication device to the receiving communication device in the plurality of communication devices, and performing voice communication between the transmitting side and the receiving side communication device based on the voice communication request information. A communication relay station that enables the voice communication between a transmission side and a reception side communication device by connecting a line, wherein the voice communication request information is information indicating the mail address of the transmission side communication device. Including
The communication relay station has a function of notifying the receiving communication device of the mail address of the transmitting communication device when connecting to the voice line.

According to a second aspect of the present invention, there is provided a voice and text information communication system, comprising: a plurality of communication devices capable of voice communication and text communication for exchanging voice information and text information; Receiving voice communication request information indicating a voice communication request from the communication device to the receiving communication device, and connecting a voice line between the transmitting and receiving communication devices based on the voice communication request information, And a communication relay station that enables the voice communication between the receiving communication devices, wherein the communication relay station communicates one of the receiving side and the transmitting side communication device while the voice line is connected. When character communication request information indicating a character communication request with the other communication device is received from the device, a character line is connected between the transmitting and receiving communication devices based on the character communication request information. The Rukoto, which enables the character communication between the transmitting side and the receiving side communication equipment.

According to a third aspect of the present invention, in the voice and character information communication system according to the second aspect, a mail address for acquiring character information is set in each of the plurality of communication devices, and the character communication request information is set. Contains information specifying the mail address, has a database storing the mail address of each of the plurality of communication devices, and from one communication device in the plurality of communication devices, relates to another communication device that desires character communication. The information processing apparatus further includes a guidance center that receives destination information and performs a mail address search process of extracting a mail address matching the destination information from the database as a search mail address.

According to a fourth aspect of the present invention, in the voice and text information communication system according to the third aspect, the guide center includes a guide center for transmitting the search mail address to the one communication device.

According to a fifth aspect of the present invention, in the voice and text information communication system according to the third aspect, the guide center includes a guide center for transmitting the search mail address to the communication relay station. The communication request information includes information that is transmitted from the guidance center and specifies the search mail address searched by an instruction of the one communication device.

According to a sixth aspect of the present invention, there is provided the voice and character information communication system according to any one of the second to fifth aspects, wherein the voice line and the character line are: The voice information and the text information are shared by one voice / text shared line capable of transmitting the text information.

According to a seventh aspect of the present invention, there is provided the voice and character information communication system according to any one of the second to fifth aspects, wherein the voice line and the character line are respectively Provided independently.

The voice and character information communication system according to claim 8 of the present invention includes a plurality of communication devices capable of performing voice communication and character communication for exchanging voice information and character information, respectively, wherein the plurality of communication devices are Each of the plurality of communication devices has a database in which a mail address for acquiring character information is set, and has a database storing mail addresses of the plurality of communication devices. A guidance center for receiving e-mail address information, extracting e-mail addresses matching the e-mail address from the database as search e-mail addresses, and notifying the one communication device of the e-mail address. Prepare.

According to a ninth aspect of the present invention, there is provided the voice and text information communication system according to the eighth aspect, wherein the information center includes a predetermined input based on the destination information with respect to the database. An information search terminal capable of searching for the mail address by an operation.

According to a tenth aspect of the present invention, in the voice and text information communication system according to the eighth aspect, the guidance center receives the database and the destination information, and transmits the information to the database. An information search unit that executes the mail address search process based on the destination information and automatically notifies the one communication device of the search mail address.

[0021]

DESCRIPTION OF THE PREFERRED EMBODIMENTS <Basic Configuration> FIG. 1 is a block diagram showing a basic configuration of a voice and text information communication system according to the present invention.

As shown in FIG. 1, voice information and character information can be communicated between the communication devices 10 and 20 via a voice line 1 and a character line 2. These lines 1 and 2 are connected under the control of the communication relay station 5. That is, the communication device 10 (20) gives an intention to the communication relay station 5 to desire communication with the communication device 20 (10), so that only the voice line 1 is controlled under the control of the communication relay station 5. Only the communication line 2 or both the voice line 1 and the character line 2 are provided between the communication devices 10 and 20.

Although the communication relay station 5 may actually intervene between the voice lines 1 and 2, in this specification, for convenience, the communication line 10 and the text line are connected between the communication devices 10 and 20. Description will be made assuming that voice information and character information are directly exchanged via the line 2. Although the communication relay station of the voice line 1 and the communication relay station of the text line 2 may be individually present, in this specification, for the sake of convenience, the communication relay station 5 is connected to the voice line 1 and the text line. The description will be made assuming that connection control 2 is performed.

The voice line 1 and the character line 2 may be wired such as a telephone line or a computer network connection line, or may be a wireless line used in a portable telephone, a communication satellite, or the like. The point is that a communication path capable of communicating voice information and character information between the communication device 10 and the communication device 20 may be established.

The communication device 10 has a voice communication unit 11, a character communication unit 12, and a mail address storage unit 13.
The voice communication unit 11 can communicate voice information with a voice communication unit of another communication device via the voice line 1, and the character communication unit 12 can communicate with the voice communication unit of another communication device via the text line 2. Communication of character information is possible. The e-mail address storage unit 13 stores an e-mail address for obtaining character information, which specifies an e-mail transmission partner. The mail address storage unit 13 may store the mail address and the telephone number in pairs. The communication device 20 also has a voice communication unit 21, a character communication unit 22, and a mail address storage unit 23, like the communication device 10.

In the embodiment described here, it is assumed that a mail address for obtaining character information is set in each communication device. Also, the email address mentioned here is
It also means character communication request information when bi-directional communication of character information such as chat is desired, as well as general electronic mail.

<Example of Communication Equipment> FIG. 2 shows the communication equipment 10 (2
FIG. 2 is an explanatory diagram showing the configuration of one type of portable communication device. As shown in FIG.
1, an antenna 32, an operation unit 33, a keyboard 34, an electronic information notification button 35, and a mail address notification button 36 are provided. The keyboard 34 and the operation unit 33 are operated to input numbers, Roman characters, Chinese characters, and the like, and a display unit 31 is provided. In addition, various operations can be performed, such as displaying characters on the screen or selecting a menu displayed on the display unit 31, such as a call connection operation by selecting a mail address and a telephone number.

The electronic information notification button 35 is a button used when transmitting an electronic mail with the character information input in advance and the mail address set in advance, and the mail address notification button 36 notifies the transmission destination of its own mail address. When these buttons are pressed, mail address information, character information, and the like are transmitted from the antenna 32, and the communication relay station 5 or the voice line 1 is transmitted.
Is transmitted to

The communication device 10 is not limited to the portable communication device 30 as shown in FIG. 2, but may have various configurations such as a configuration in which a telephone function and an e-mail communication function are added to a normal personal computer. Further, the communication device 10 is, of course, provided with a microphone, a speaker, and the like so as to be able to talk.

<Embodiment 1> FIG. 3 is an explanatory diagram showing a use form of a voice and text information communication system according to Embodiment 1 of the present invention. The overall configuration of the system is shown in FIG.
This is the same as the basic configuration shown in FIG. Hereinafter, a description will be given with reference to FIG. 3 on the assumption that the user A has the communication device 10 and the user B has the communication device 20.

First, in step S1, the user A on the transmitting side uses the communication device 10 to input the telephone number (voice communication request information) of the user B on the receiving side, and further, his / her own mail address. After that, the user performs a call connection operation for requesting a call with the user B via the voice line 1. As a result, the telephone number of the user B and the mail address of the user A are notified to the communication relay station 5.

Next, in step S2, the communication relay station 5 connects the user A (communication device 10) before connecting the voice line 1 between the user A (communication device 10) and the user B (communication device 20). The mail address of the device 10) to the user B (the communication device 2).
0). As a result, the user B can recognize the mail address of the user A from his own communication device 20. At the time of step S2, the telephone number of the user A may be notified together. The notification of the mail address by the communication relay station 5 may use the voice line 1. In this case, the voice line 1 needs to be able to transmit a relatively small amount of character information.

Thereafter, in step S3, the communication relay station 5 connects the voice line 1 between the user A and the user B, so that a telephone call between the user A and the user B becomes possible.

Thereafter, in step S4, a call is made between the user A and the user B using the voice line 1.

As described above, in the voice and text information communication system according to the first embodiment, when a call is made using the voice line 1, the mail address of the transmitting side is notified to the receiving side at will of the transmitting side. be able to. Therefore, the receiving side can transmit an e-mail to the user A using the notified e-mail address. At this time, user B
Is the user A in the mail address storage unit 23 of the communication device 20.
May be registered.

As a result, the receiver can communicate with the sender by e-mail using the character line 2 at the time of receiving a call without having to ask the sender's mail address again. (Character communication) can be easily performed.

<Embodiment 2> FIG. 4 is a block diagram schematically showing an overall configuration of a voice and text information communication system according to Embodiment 2 of the present invention.

As shown in FIG. 1, communication of voice information and character information is possible between the communication devices 10 and 20 via the voice / character shared line 3. The voice / text shared line 3 is connected under the control of the communication relay station 5. That is, the communication device 10 (20) gives an intention to communicate with the communication device 20 (10) to the communication relay station 5 so that the voice / text shared line 3 is controlled under the control of the communication relay station 5. It is provided between the communication devices 10 and 20.

The voice / text shared line 3 is a line which realizes parallel communication of voice information and text information, and divides the processing time of the voice / text shared line 3 into predetermined time units, and This can be realized by mixing character information.
For example, when transmitting character information, character information for a predetermined bit is transmitted by adding a character information identification code indicating that the character information is character information, and the receiving side extracts character information for a predetermined bit from the character information identification code. It can be realized by extracting and reproducing.

The internal configurations of the communication device 10 and the communication device 20 are the same as those of the first embodiment except that the voice communication unit 11 (21) and the character communication unit 12 (character communication unit 22) are connected by the voice / character shared line 3. This is the same as the basic configuration shown in FIG.

FIG. 5 is an explanatory diagram showing a use form of the voice and text information communication system according to the second embodiment of the present invention. Hereinafter, a case will be described with reference to FIG. 5 where a user A has the communication device 10 and a user B has the communication device 20.

First, in step S11, the user A on the transmitting side uses the communication device 10 to transmit a message to the user B on the receiving side.
The user performs a call connection operation for making a call with the user B via the voice / character shared line 3. As a result, the telephone number of the user B is notified to the communication relay station 5.

Next, in step S12, the communication relay station 5 connects the voice / character shared line 3 between the user A and the user B, so that a call between the user A and the user B can be made.

Thereafter, in step S13, a call is made between the user A and the user B using the voice / character shared line 3. During this time, it is assumed that the user A needs to communicate information to the user B using character information.

At this time, in step S 14, the user A transmits the mail address of the user B stored in the mail address storage unit 13 and the character information desired to be transmitted to the communication relay station 5.
Notify.

Next, at step S15, the communication relay station 5
Is transmitted to the user B using the already connected voice / character shared line 3 in step S14. As a result, the user B can also receive character information from the user A during a conversation with the user A.

If the contents shown in steps S14 and S15 are performed from user B to user A, character information can be transmitted from user B to user A.

As described above, in the voice and text information communication system according to the second embodiment, during a call using the voice / text shared line 3, the text information is transmitted to the reception side or the transmission side according to the intention of the transmission side or the reception side. Can be transmitted.

As a result, if the voice and character information communication system according to the second embodiment is used, a telephone conversation can be performed while exchanging character information, so that information exchange with a higher content can be performed. That is, it is possible to have both the responsiveness seen in the exchange of voice information and the data preservability of character information at the same time.

Further, by sharing one voice / text shared line 3 as a voice line and a character line, communication with a high line utilization rate can be performed.

<Embodiment 3> FIG. 6 is an explanatory diagram showing a use form of a voice and text information communication system according to Embodiment 3 of the present invention. The overall configuration of the system is shown in FIG.
This is the same as the basic configuration shown in FIG. Hereinafter, a description will be given with reference to FIG. 6 on the assumption that the user A has the communication device 10 and the user B has the communication device 20.

First, in step S21, the user A on the transmitting side uses the communication device 10 to transmit a message to the user B on the receiving side.
And performs a call connection operation for making a call with the user B via the voice line 1. As a result, the telephone number of the user B is notified to the communication relay station 5.

Next, in step S22, the communication relay station 5 connects the voice line 1 between the user A and the user B, so that a telephone call between the user A and the user B becomes possible.

Thereafter, in step S23, a call is made between the user A and the user B using the voice line 1. During this time, it is assumed that the user A needs to communicate information to the user B using character information.

At this time, in step S 24, the user A notifies the communication relay station 5 of the mail address of the user B stored in the mail address storage unit 13 in advance.

Next, in step S25, the communication relay station 5
Connects the character line 2 between the user A and the user B to enable communication of character information between the user A and the user B.

Then, in step S26, the character line 2
, Two-way communication of character information is performed between the user A and the user B in a chat sense. That is, communication of character information can be performed simultaneously during a call between the user A and the user B.

In step S24, even if user B communicates the mail address of user A to communication relay station 5, the same processing as in steps S25 and S26 is performed.

As described above, in the voice and character information communication system according to the third embodiment, communication of character information using the character line 2 according to the intention of the transmitting side or the receiving side during a call using the voice line 1. Can be performed together. That is, in the third embodiment, the mail address functions as character communication request information for instructing a communication request for character information.

As a result, if the voice and character information communication system according to the third embodiment is used, a telephone conversation can be performed while exchanging character information, so that information exchange with a higher content can be performed. That is, it is possible to have both the responsiveness seen in the exchange of voice information and the data preservability of character information at the same time.

Further, in the voice and character information communication system of the third embodiment, since the voice line 1 and the character line 2 are provided independently of each other, voice communication and character communication can be performed without affecting each other.

<Fourth Embodiment> FIG. 7 is a block diagram showing a schematic configuration of a voice and text information communication system according to a fourth embodiment of the present invention.

As shown in the figure, a plurality of communication devices 15 are connected to the guidance center 4 via the guidance center line 6. The configuration of the communication device 15 is the same as the communication devices 10 and 20 having the basic configuration shown in FIG. That is,
Each communication device 15 can communicate with the guidance center 4 via the guidance center line 6.

FIG. 8 is an explanatory diagram showing the configuration of the guidance center 4 according to the fourth embodiment. As shown in the figure, the information center 4a is provided with an information search terminal 42 and a database 43 on the premise that an operator 41 is present in the guide center 4a.

The database 43 stores mail addresses corresponding to various contents in the destination information. It should be noted that the destination information may be information such as the name, address, and telephone number of the destination.

The operator 41 obtains transmission destination information by voice or the like from an e-mail transmission applicant who wants to transmit an e-mail using the character line 2, and uses the information search terminal 42 with the transmission destination information as a keyword. Then, a mail address search process for extracting a mail address matching the destination information from the database 43 is executed, and the search result (search mail address) can be notified by voice or the like to an e-mail transmission applicant.

Therefore, the voice line is desirable as the guidance center line 6, and the voice line 1 may be shared as the guidance center line 6.

As described above, the guidance center 4a is operated by the operator 41 operating the information search terminal 42.
The search mail address of the transmission destination can be obtained from the database 43, and the user of the communication device that desires the character communication can be notified of the search mail address by voice or the like, thereby providing guidance of the mail address.

FIG. 9 is an explanatory diagram showing a mail address guidance method in the voice and text information communication system according to the fourth embodiment. Hereinafter, a description will be given with reference to FIG. 9 assuming that the user A has the communication device 10.

First, in step S31, the user A sends the destination information IX regarding the user X who wants to send an e-mail.
To the guidance center 4a.

In step S32, the operator 41 of the guidance center 4a accesses the database 43 using the destination information as a keyword, performs a mail address search process, and extracts a search mail address. Step S
If there are a plurality of search e-mail addresses extracted in 32, the user A may be inquired whether to transmit all the extracted search e-mail addresses or to further narrow down the search by adding the contents of the destination information. .

Then, in step S33, step S3
The search mail address extracted in step 2 is transmitted to the user A.

As described above, in the voice and text information communication system according to the fourth embodiment, the user relatively easily obtains the e-mail address of the destination to which the user wants to transmit an e-mail from the information center 4, so that the user can obtain the e-mail address. E-mail transmission can be easily performed to a desired partner.

<Fifth Embodiment> FIG. 10 is an explanatory diagram showing the configuration of a guidance center 4 in a fifth embodiment. As shown in the figure, unlike the guidance center 4a of the fourth embodiment shown in FIG.
Is replaced by an information search computer 44. The information retrieving computer 44 obtains transmission destination information from a person desiring to transmit an e-mail using the character line 2 in the form of character information in a predetermined format,
The database 43 is accessed by using the transmission destination information as a keyword to automatically perform a mail address search process, and the search result can be transmitted to a person who wants to transmit an e-mail as text information. As in the fourth embodiment, mail addresses are stored in the database 43 corresponding to various contents in the destination information.

Therefore, as the guide center line 6, a character line is desirable, and the character line 2 may be shared as the guide center line 6.

As described above, the information center 4b can automatically notify the user of the communication device that desires the character communication of the mail address of the transmission destination by the information search computer 44 as the information search unit.

FIG. 11 is an explanatory diagram showing a mail address guidance method in the voice and text information communication system according to the fifth embodiment. The overall configuration is similar to the configuration of the fourth embodiment shown in FIG. Hereinafter, a description will be given with reference to FIG. 11 assuming that the user A has the communication device 10.

First, in step S41, the user A sends the destination information IY relating to the user X who wants to send an e-mail.
Is notified to the guidance center 4b according to a predetermined format.

In step S42, the guidance center 4b determines whether or not the destination information IY satisfies a predetermined format format.
The processing of 3B and S44B is performed, and in the case of a negative determination, the processing of steps S43A and S44A is performed.

Step S43 executed in case of a negative determination
At A, the guidance center 4b notifies the user A of the format error, and returns to step S41 to prompt the user A to transmit the destination information IY again at step S44B.

On the other hand, in step S43B executed in the case of a good judgment, the information search computer 44 of the guidance center 4b accesses the database 43 using the destination information as a keyword, executes a mail address search process, and executes the search mail. Automatically extract addresses. In addition,
When there are a plurality of search e-mail addresses extracted in step S43B, the user A may be inquired whether to transmit all the extracted search e-mail addresses, or to further narrow down the search by adding the contents of the destination information. good.

Then, in step S44B, step S44
The search mail address extracted in 43B is transmitted to the user A.

As described above, in the voice and text information communication system according to the fifth embodiment, the user relatively easily obtains the e-mail address of the destination from which the e-mail is desired to be transmitted from the information center 4b. E-mail transmission can be easily performed to a desired partner.

Further, the guidance center 4b can automatically perform the guidance process of the mail address by the information search computer 44 without requiring any human intervention. Also,
If the communication device 15 is provided with a function of transmitting character information in accordance with a predetermined format, the user A can transmit the destination information IY without being aware of the predetermined format in step S41.
Can be specified.

<Embodiment 6> FIG. 12 is a block diagram showing an overall configuration of a voice and text information communication system according to Embodiment 6 of the present invention. As shown in FIG. 1, a communication device 10 and a communication device 20 are connected to a guidance center 4 via a guidance center line 6. The guidance center 4 may be either the guidance center 4a shown in FIG. 8 or the guidance center 4b shown in FIG. Other configurations are shown in FIG.
This is the same as the basic configuration shown in FIG.

FIG. 13 is an explanatory diagram showing a use form of the voice and text information communication system according to the sixth embodiment of the present invention. Hereinafter, with reference to FIG.
0, and the case where the user B has the communication device 20 will be described.

First, in step S 51, the user A on the transmitting side uses the communication device 10 to send a message to the user B on the receiving side.
And performs a call connection operation for making a call with the user B via the voice line 1. As a result, the telephone number of the user B is notified to the communication relay station 5.

Next, in step S52, the communication relay station 5 connects the voice line 1 between the user A and the user B, so that a telephone call between the user A and the user B becomes possible.

Thereafter, in step S53, a call is made between the user A and the user B using the voice line 1. During this time, it is assumed that the user A needs to communicate information with the user B using character information, and the user A does not know the mail address of the user B.

At this time, the user A transmits the destination information (IX, IY) regarding the user B to the guidance center 4 via the guidance center line 6 in step S54. As a result, the destination information of the user B is notified to the guidance center 4.

Thereafter, in step S55, the guidance center 4 performs a mail address search process for searching for the mail address of the user B using the destination information obtained in step S54 as a keyword, and uses the search mail address for the mail of the user B. The user A is notified as an address.

Then, in step S56, the user A notifies the communication relay station 5 of the mail address of the user B obtained in step S55.

Next, at step S57, the communication relay station 5
Connects the character line 2 between the user A and the user B to enable communication of character information between the user A and the user B.

Then, in step S58, the character line 2
The communication of the character information is performed between the user A and the user B by using. As a result, the user A and the user B can further communicate character information during a call.

The processing in steps S54 to S56 is
If the information of the destination of the mail address of the user A is notified from the user B to the information center 4, the information is transmitted to the user B.
Even if the user does not know the mail address of the user A, the communication of the character information between the users A and B can be realized at the will of the user B.

As described above, in the voice and text information communication system according to the sixth embodiment, even if the sender or the receiver's mail address is not known during the call using the voice line 1, The communication of the character information between the user A and the user B using the character line 2 can be carried out.

As a result, if the voice and text information communication system according to the sixth embodiment is used, it is possible to make a telephone call while exchanging text information, so that information exchange with richer contents can be performed. That is, it is possible to have both the responsiveness seen in the exchange of voice information and the data preservability of character information at the same time. At this time, the e-mail address can be obtained from the guidance center 4 even if the e-mail addresses are not known to each other.

In the sixth embodiment, the audio line 1 and the character line 2 are provided independently. However, as in the second embodiment shown in FIG. A shared voice / text line 3 may be provided in place of the line 2.

<Seventh Embodiment> FIG. 14 is a block diagram showing an overall configuration of a voice and text information communication system according to a seventh embodiment of the present invention. As shown in the figure, a guidance center 4 and a communication relay station 5 are communicably connected to each other. Other configurations are the same as those of the sixth embodiment shown in FIG.

FIG. 15 is an explanatory diagram showing a use form of the voice and text information communication system according to the seventh embodiment of the present invention. Hereinafter, with reference to FIG.
0, and the case where the user B has the communication device 20 will be described.

First, in step S61, the user A on the transmitting side uses the communication device 10 to transmit a message to the user B on the receiving side.
And performs a call connection operation for making a call with the user B via the voice line 1. As a result, the telephone number of the user B is notified to the communication relay station 5.

Next, in step S62, the communication relay station 5 connects the voice line 1 between the user A and the user B, so that a call can be made between the user A and the user B.

Thereafter, in step S63, a call is made between the user A and the user B using the voice line 1. During this time, it is assumed that the user A needs to communicate information with the user B using character information, and the user A does not know the mail address of the user B.

At this time, the user A transmits destination information (IX, IY) on the user B to the guidance center 4 via the guidance center line 6 in step S64. As a result, the destination information of the user B is notified to the guidance center 4.

Thereafter, in step S65, the guidance center 4 executes a mail address search process of the user B using the transmission destination information obtained in the step S64 as a keyword, and relays the communication by using the search mail address as the mail address of the user B. Notify station 5.

Next, at step S66, the communication relay station 5
Connects the character line 2 between the user A and the user B to enable communication of character information between the user A and the user B.

Then, in step S67, the character line 2
The communication of the character information between the user A and the user B using is realized. As a result, communication of the user character information can be performed in parallel during the call between the user A and the user B.

It should be noted that if a series of processes starting from notifying the destination information of the user A to the guide center 4 from the user B to the user A with the contents shown in steps S64 to S66 are performed, Even when the user B does not know the mail address of the user A, the user A and the user B can communicate character information.

As described above, in the voice and text information communication system according to the seventh embodiment, even if the mail address of the receiving side or the transmitting side is not known during the telephone conversation using the voice line 1, the transmitting side or the receiving side Character information can be transmitted to the receiving side by using the character line 2.

As a result, if the voice and text information communication system according to the seventh embodiment is used, it is possible to make a call while exchanging text information, so that information exchange with higher content can be performed. That is, it is possible to have both the responsiveness seen in the exchange of voice information and the data preservability of character information at the same time. At this time, even if they do not know each other's e-mail addresses, the destination information is notified to the guidance center 4, and the character information is transmitted between the user A and the user B by a series of processing by the guidance center 4 and the communication relay station 5. Communication can be performed.

Although the seventh embodiment shows an example in which the voice line 1 and the character line 2 are provided independently, as in the second embodiment shown in FIG. Line 2
, A voice / text shared line 3 may be provided.

[0112]

As described above, the communication relay station of the voice and text information communication system according to the first aspect of the present invention provides the receiving communication device with the mail address of the transmitting communication device when connecting the voice line. Notification function, the user of the receiving communication device can recognize the e-mail address of the transmitting communication device during voice communication, and use the recognized e-mail address to quickly perform text communication with the transmitting communication device. It can be performed.

The communication relay station of the voice and text information communication system according to claim 2 performs the text communication from one of the receiving and transmitting communication devices to the other communication device while the voice line is connected. Upon receiving the character communication request information indicating the request, by connecting a character line between the transmitting side and the receiving side communication device based on the character communication request information, the character communication between the transmitting side and the receiving side communication device is enabled. I have.

As a result, the character communication can be performed in parallel with the voice communication between the transmitting and receiving communication devices.
It is possible to perform communication that has both the responsiveness seen in the exchange of voice information and the data preservation of character information at the same time.

In the voice and text information communication system according to the third aspect, even if the user of one of the communication devices desiring the text communication does not know the mail address of the other communication device, the information center transmits the information about the other communication device to the information center. If you give the destination information, the information center will get the e-mail address that matches the destination information.

In the voice and character information communication system according to the fourth aspect, even if the user of one communication device desiring character communication does not know the mail address of the other communication device, the information center transmits the information to the guidance center. By providing the destination information, the search mail address acquired by the information center can be recognized as the destination mail address, and character information can be communicated using this mail address.

In the voice and text information communication system according to the fifth aspect, even if a user who wants text communication does not know the mail address of the transmission destination, if the transmission destination information is given to the guidance center, the guidance center and the communication relay station are provided. Thus, character communication with a desired destination can be automatically performed.

In the voice and character information communication system according to the sixth aspect, communication with an increased line utilization rate can be performed by sharing one voice / text shared line as a voice line and a character line.

Since the voice line and the character line of the voice and character information communication system according to the seventh aspect are provided independently of each other, voice communication and character communication can be performed without affecting each other.

Since the voice and text information communication system according to claim 8 of the present invention has a guidance center for notifying a mail address matching a destination information from a database to a search mail address, it is desirable to perform text communication. Even if the user does not know the e-mail address of the destination, if the information center is provided with the destination information such as the address and the name of the destination, the e-mail address of the destination can be obtained from the information center. Communication of character information can be performed.

According to the ninth aspect of the present invention, the information center of the voice and text information communication system obtains the search mail address of the transmission destination by operating the information search terminal based on the received transmission destination information, and performs the desired text communication. By notifying the user of the communication device of the search mail address, guidance of the mail address can be provided.

According to the tenth aspect of the present invention, the information center of the voice and text information communication system can automatically notify the user of the communication device who has requested the text communication of the mail address of the transmission destination by the information search unit.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a basic configuration of a voice and text information communication system according to the present invention.

FIG. 2 is an explanatory diagram illustrating a configuration of a portable communication device that is one type of communication device.

FIG. 3 is an explanatory diagram showing a use form of the voice and text information communication system according to the first embodiment of the present invention;

FIG. 4 is a block diagram schematically showing an overall configuration of a voice and text information communication system according to a second embodiment of the present invention.

FIG. 5 is an explanatory diagram showing a use form of a voice and text information communication system according to a second embodiment of the present invention;

FIG. 6 is an explanatory diagram showing a use form of a voice and text information communication system according to a third embodiment of the present invention.

FIG. 7 is a block diagram showing a schematic configuration of a voice and text information communication system according to Embodiment 4 of the present invention.

FIG. 8 is an explanatory diagram illustrating a configuration of a guidance center according to a fourth embodiment.

FIG. 9 is an explanatory diagram showing a mail address guidance method in the voice and text information communication system according to the fourth embodiment.

FIG. 10 is an explanatory diagram showing a configuration of a guidance center according to a fifth embodiment.

FIG. 11 is an explanatory diagram showing a mail address guidance method in the voice and text information communication system according to the fifth embodiment.

FIG. 12 is a block diagram showing an overall configuration of a voice and text information communication system according to Embodiment 6 of the present invention.

FIG. 13 is an explanatory diagram showing a use form of a voice and text information communication system according to a sixth embodiment of the present invention.

FIG. 14 is a block diagram showing an overall configuration of a voice and text information communication system according to Embodiment 7 of the present invention.

FIG. 15 is an explanatory diagram showing a use form of a voice and text information communication system according to a seventh embodiment of the present invention.

FIG. 16 is an explanatory diagram indicating a problem of exchange by electronic mail.

[Explanation of symbols]

1 voice line, 2 character line, 3 voice / text shared line, 4, 4a, 4b information center, 5 communication relay station,
6. Information center line, 10, 15, 20 communication equipment,
11, 21 Voice communication unit, 12, 22 Character communication unit, 1
3,23 mail address storage unit.

 ──────────────────────────────────────────────────続 き Continued on front page F term (reference) 5K030 GA18 HA01 HA06 HB01 HC01 HC09 HD09 JT01 JT04 JT09 KA05 LB02 LD14 5K101 KK16 KK20 LL02 LL11 MM07 NN02 NN07 NN15 NN18 NN36 NN37 SS01 TT02

Claims (10)

[Claims] A plurality of communication devices capable of performing voice communication and character communication for exchanging voice information and character information, wherein the plurality of communication devices are respectively set with mail addresses for obtaining character information; Receiving voice communication request information indicating a voice communication request to a receiving communication device from a transmitting communication device in a communication device, and connecting a voice line between the transmitting side and the receiving side communication device based on the voice communication request information. By
A communication relay station that enables the voice communication between the communication device on the transmission side and the communication device on the reception side, wherein the voice communication request information includes information indicating the mail address of the communication device on the transmission side; Has a function of notifying the receiving communication device of the mail address of the transmitting communication device when connecting the audio line. 2. A plurality of communication devices capable of performing voice communication and character communication for exchanging voice information and character information, and a voice communication request from a transmission side communication device to a reception side communication device in the plurality of communication devices. By receiving a voice communication request information, by connecting a voice line between the transmitting side and the receiving side communication device based on the voice communication request information,
A communication relay station that enables the voice communication between a transmission side and a reception side communication device, wherein the communication relay station is one of the reception side and the transmission side communication device during connection of the voice line. Upon receiving character communication request information indicating a character communication request with the other communication device from the communication device, by connecting a character line between the transmitting and receiving communication devices based on the character communication request information, A voice and text information communication system, which enables the text communication between a transmission side and the reception side communication device. 3. The voice and text information communication system according to claim 2, wherein each of the plurality of communication devices is set with a mail address for obtaining text information, and the text communication request information specifies the mail address. Including information, having a database that stores the mail address of each of the plurality of communication devices, from one communication device in the plurality of communication devices, receiving transmission destination information regarding other communication devices that want character communication, A voice and text information communication system, further comprising a guide center for performing a mail address search process for extracting a mail address matching the transmission destination information from a database as a search mail address. 4. The voice and text information communication system according to claim 3, wherein said guidance center includes a guidance center for transmitting said search mail address to said one communication device. 5. The voice and text information communication system according to claim 3, wherein the guidance center includes a guidance center for transmitting the search mail address to the communication relay station, and the text communication request information includes the guidance. A voice and text information communication system including information for specifying the search mail address searched by an instruction of the one communication device and transmitted from a center. 6. The voice and text information communication system according to claim 2, wherein the voice line and the text line are the voice information and the text information. A voice and text information communication system shared by a single voice / text shared line capable of transmitting data. 7. The voice and character information communication system according to claim 2, wherein the voice line and the character line are provided independently of each other. And a text information communication system. 8. A plurality of communication devices capable of performing voice communication and character communication for exchanging voice information and character information, respectively, wherein each of the plurality of communication devices is set with a mail address for obtaining character information, and It has a database that stores the mail address of each communication device, receives from one communication device in the plurality of communication devices destination information on another communication device that desires text communication, and receives the destination information from the database. A voice and text information communication system, further comprising: a guidance center that performs a mail address search process of extracting a matching mail address as a search mail address and notifies the one communication device of the search mail address. 9. The voice and text information communication system according to claim 8, wherein the guidance center performs a predetermined input operation on the database based on the destination information with respect to the database. An audio and text information communication system comprising an information search terminal capable of search processing. 10. The voice and text information communication system according to claim 8, wherein said guidance center receives said database and said destination information, and said mail address based on said destination information with respect to said database. A voice and text information communication system comprising: an information search unit that executes a search process and automatically notifies the one communication device of the search mail address.