JP2002297964A - Commodity sales support system, commodity sales support device, commodity terminal and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a commodity sales support system, a commodity sales support device, a commodity terminal and a program, supporting commodity sales by using network-connectable display commodities and dealing with the needs of customers more quickly and effectively. SOLUTION: A commodity information acquiring means (for example, a CPU 11) acquires commodity information relevant to the commodity terminal from a storing means (for example, a demonstration data file 16a) on the basis of a request-to-send of the commodity information from the commodity terminal 30. A commodity information sending control means (for example, a transmission control part 17) sends the commodity information acquired by the commodity information acquiring means to the commodity terminal requesting it. A commodity information display control means (for example, a CPU 31) of the commodity terminal displays the commodity information sent from the commodity information sending control means in at least one of its own display part (for example, a display device 33) and a display means located in a store.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise sales support system, a merchandise sales support device, a merchandise terminal and a program for supporting merchandise sales. More specifically, the present invention relates to a merchandise sales support system using a network, a merchandise sales support device, It relates to a product terminal and a program.

[0002]

2. Description of the Related Art Conventionally, in mass retailers of home appliances and computers, video and images are displayed and displayed on a display section of a television or a personal computer.
Then, when the customer is interested in the displayed product, the user can actually operate the displayed product and check the performance of various functions. Such a display / sales method has an advantage that the customer can operate the actual product and consider the purchased product, so that the customer can purchase the product with confidence. In recent years, networking of home appliances or personal computers has progressed, and for example, there is a case where an exhibition product is connected to a network in advance so that the user can experience the Internet.

[0003]

However, according to the conventional display selling method, when the customer does not know the operation method of the displayed product or needs detailed explanations, he or she calls a store clerk to directly explain the operation. , There is a problem that it is troublesome and troublesome. Also, when calling a clerk, in a crowded place or a store with a small number of clerks,
It is thought that it is difficult for customers to speak to the clerk, and the store is not always able to provide the services required by customers, and at the same time, is missing out on sales opportunities for products including related products. Was.

[0004] In addition, although some of the conventional exhibition products are connected to a network, they can only use the Internet, and are not fully utilized in terms of promoting product sales utilizing the network. .
The present invention has been made in view of the above circumstances, and has a product sales support system that supports product sales more quickly and effectively in response to customer needs by using exhibition products that can be connected to a network. , A product sales support device, a product terminal, and a program.

[0005]

In order to solve the above-mentioned problems, the invention according to claim 1 is a product terminal (for example, a product terminal 30 shown in FIG. 1) displayed in a store and a communication line connected to the product terminal. Sales support devices (for example, the store server 10 and the maker server 20 shown in FIG. 1) connected via
(For example, the merchandise sales support system 1 shown in FIG. 1), wherein the merchandise sales support device stores merchandise information on merchandise sold in the store (for example, as shown in FIG. 2). Storage medium 16; demonstration data file 16a) and product information acquisition means (for example, as shown in FIG. 2) for acquiring product information on the product terminal from the storage means based on a transmission request for product information from the product terminal. CPU 11; step S209 shown in FIG. 7, and product information transmission control means (for example, transmission control unit 17 shown in FIG. 2) for transmitting the product information obtained by the product information obtaining means to the product terminal that has requested transmission. Step S209 shown in FIG. 7), wherein the product terminal requests the product sales support apparatus to transmit product information. Input means for inputting (e.g.,
Input device 32 shown in FIG. 4; Step S10 shown in FIG.
2) and product information display control means for displaying the product information transmitted by the product information transmission control means on at least one of its own display unit and display means arranged in the store (for example, FIG. CPU 31 shown in FIG. 5; step S106 shown in FIG. 5).

According to the first aspect of the present invention, the merchandise information acquisition means acquires merchandise information on the merchandise terminal from the storage means based on a merchandise information transmission request from the merchandise terminal. The product information obtained by the product information obtaining unit is transmitted to the product terminal that has requested transmission, and the product information display control unit of the product terminal transmits the product information transmitted by the product information transmission control unit to its own display unit and It is displayed on at least one of the display means arranged in the store.

[0007] Therefore, even if there is no clerk, it is possible to provide product information to customers who are interested in the product terminal,
The number of clerks arranged in the store can be reduced.
Further, since the customer can easily obtain the product information from the product terminal, there is no need to search for a clerk to receive an explanation, and the purchase of the product can be easily examined.

According to a second aspect of the present invention, in the merchandise sales support system according to the first aspect, the merchandise information includes version information of the merchandise information.
Product information storage means (for example, the storage medium 36 shown in FIG. 4) for storing the product information transmitted from the product sales support device, and version information of the product information stored in the product information storage means, A version information transmission control means (for example, a transmission control unit 37 shown in FIG. 4; step S103 shown in FIG. 5) for transmitting to the product sales support device at a timing; A determination unit (for example, CPU11 shown in FIG. 2; step S206 shown in FIG. 7) for determining whether or not the version is the latest based on the input of the version information transmitted by the information transmission control unit; The merchandise information obtaining means is, by the discriminating means,
When it is determined that the version is not the latest version, the latest version of the product information is acquired from the storage unit.

According to the second aspect of the invention, it is needless to say that the same effect as that of the first aspect is obtained. In particular, the product information includes the version information of the product information, and the product terminal In the version information transmission control unit, the version information of the product information stored in the product information storage unit is transmitted to the product sales support device at a predetermined timing,
In the merchandise sales support device, the discriminating means determines whether or not the version is the latest based on the input of the version information transmitted by the version information transmission controlling means, and the merchandise information acquiring means determines whether the version is the latest. If it is determined that the product information is not the latest version, the latest version of the product information is obtained from the storage means.

Therefore, it is not necessary for the clerk to periodically update the product information, and the latest product information is always displayed to provide better service.

According to a third aspect of the present invention, in the merchandise sales support system according to the first or second aspect, the merchandise sales support apparatus stores merchandise information of a relevant merchandise associated with the merchandise terminal that has requested transmission. , Storage medium 1 shown in FIG.
6; related product information acquiring means (for example, the CPU 11 shown in FIG. 2; FIG. 1) acquired from the related product search file 16b).
0, and related product information transmission control means (for example, a transmission control unit shown in FIG. 2) for transmitting the product information acquired by the related product information acquisition means to the product terminal as related product information. 17; Step S410 shown in FIG. 10),
A related product information display control unit that controls to display the related product information transmitted by the related product information transmission control unit on the display unit or the display unit (for example, FIG. 4).
CPU 31 shown in FIG. 8; step S312 shown in FIG.
It is characterized by having.

According to the third aspect of the invention, it is needless to say that the same effect as the first or second aspect of the invention can be obtained. The product information of the related product related to the requested product terminal is acquired from the storage unit, and the product information acquired by the related product information acquiring unit is transmitted to the product terminal by the related product information transmission control unit as the related product information, In the product terminal, the related product information transmitted by the related product information transmission control unit is controlled to be displayed on the display unit by the related product information display control unit.

[0013] Therefore, the opportunity to advertise and sell not only the product terminal but also related products related to the product terminal to the customer increases, and the customer can easily obtain useful related product information without bothering the user. it can.

According to a fourth aspect of the present invention, in the merchandise sales support system according to the third aspect, the merchandise sales support device guides a sales area of the relevant merchandise based on input of the selection information of the relevant merchandise. (For example, the CPU 11 shown in FIG. 2; step S1105 shown in FIG. 20) for generating the sales floor guidance information, and the sales floor guidance information transmission for transmitting the sales floor guidance information generated by the generation means to the product terminal. Control means (for example, the transmission control unit 17 shown in FIG. 2; step S1107 shown in FIG. 20), and the merchandise terminal displays the counter information transmitted by the counter information transmission control unit on the display unit. Alternatively, sales floor guidance information display control means (for example, CPU 31 shown in FIG. 4; step S1007 shown in FIG. 18) for displaying on the display means is provided. It is characterized in that was.

According to the fourth aspect of the invention, it is needless to say that the same effect as that of the third aspect of the invention can be obtained. Based on the input, counter guidance information for guiding the counter of the related product is created, and counter guidance information transmission control means transmits the counter information created by the creating means to the commodity terminal. The counter information display control means displays counter information transmitted by the counter information transmission control means on the display unit or the display means.

Therefore, even if the clerk does not guide the customer to the sales floor, the customer who is interested in the related product can be smoothly guided to the sales floor of the related product, so that the number of sales clerks arranged in the store can be reduced. In addition, since the customer can obtain the sales floor guidance information from the product terminal, there is no need to search for the sales floor and roam the inside of the store, and the customer can have an opportunity to easily examine related products.

According to a fifth aspect of the present invention, in the merchandise sales support system according to the fourth aspect, a display device connected to the merchandise sales support device via a communication line and disposed in the store (for example, the in-store display device shown in FIG. 2) Display device 40), the creating means creates a guide number as counter information, and calculates the display direction of the related product selected from the position of the product terminal. Display control means (for example, CPU 11 shown in FIG. 2; FIG. 2) for controlling the display of the guide number created by the creation means and the display direction of the selected related product on at least one of the display unit and the display device; Step S1 shown in 20
108).

According to the fifth aspect of the invention, it is needless to say that the same effect as that of the fourth aspect of the invention can be obtained. And the display direction of the related product selected from the position of the product terminal is calculated,
The display control means controls to display the guide number created by the creation means and the display direction of the selected related product on at least one of the display unit and the display device.

Therefore, a customer who is interested in the related product can be more reliably guided to the sales floor of the related product.

According to a sixth aspect of the present invention, in the merchandise sales support system according to any one of the third to fifth aspects, the merchandise terminal is displayed on at least one of the display section and the display means. Selection means for selecting an arbitrary product from the product information or the related product information (for example, the input device 32 shown in FIG. 4; the step S shown in FIG. 23)
1203) and selection information transmission control means (for example, the transmission control unit 3 shown in FIG. 4) for transmitting the selection information of the product selected by the selection means to the product sales support device.
7; step S1204 shown in FIG. 23, wherein the commodity sales support device receives an order for a commodity based on the selection information transmitted by the selection information transmission control means (for example, FIG. 2). CPU 11 shown in;
Step S1302) shown in FIG. 25.

According to the invention of claim 6, claims 3 to
It is a matter of course that the same effect as that of the invention described in any one of 5 is obtained. In particular, in the product terminal, the product information or the related product displayed on at least one of the display section and the display means by the selection means. An arbitrary product is selected from the information, and the selection information transmission control means transmits the selection information of the product selected by the selection means to the product sales support device. An order for a product is accepted based on the selection information transmitted by the transmission control means.

Therefore, the commodity sales support apparatus can automatically receive the order of the commodity from the customer, can respond to the customer's order reliably and promptly, and can reduce the number of clerks. Become. In addition, since the customer can place an order for a product to be handled at a distant sales floor from the sales terminal, it is not necessary to search for the sales floor and walk around the store, so that shopping can be performed comfortably.

According to a seventh aspect of the present invention, in the merchandise sales support system according to any one of the third to sixth aspects, a store terminal connected to the merchandise terminal via the merchandise sales support device (for example, FIG. 21) 22. The shop terminal is connected to the merchandise sales support apparatus via a communication line, and is a sales price input means for inputting a sales price of a product or a related product (for example, as shown in FIG. 22). Input device 52 shown;
Step S1804) shown in FIG. 32 and a second step of transmitting the selling price input by the selling price input means to the product terminal and receiving the desired purchase price of the product or the related product transmitted from the product terminal. 1 communication control means (for example, the transmission control unit 57 shown in FIG. 22;
Steps S1803 and S1805 shown in FIG. 2)
And store display means (for example, the display device 53 shown in FIG. 22)
Display control means (for example, CPU 51 shown in FIG. 22; step S1803 shown in FIG. 32) for controlling the display of the desired purchase price received by the first communication control means on the shop display means; The product terminal includes a desired purchase price input unit (for example, an input device 32 shown in FIG. 4; step S1608 shown in FIG. 29) for inputting a desired purchase price of a product or a related product, and the desired purchase price input unit. Second communication control means (for example, FIG. 4) for transmitting the input desired purchase price to the store terminal and receiving the sales price transmitted from the store terminal.
Transmission control unit 37 shown in FIG. 29; Step S160 shown in FIG.
9, step S1611) and display control means (for example, a CPU shown in FIG. 4) for controlling display of the sales price received by the second communication control means on the shop display means.
31; step S1612 shown in FIG. 29).

According to the invention of claim 7, claims 3 to
It is a matter of course that the same effect as the invention described in any one of 6 is obtained. In particular, at the store terminal, the selling price of the product or the related product is input by the input means, and the sale is performed by the first communication control means. The selling price input by the price input means is transmitted to the product terminal, the desired purchase price of the product or the related product transmitted from the product terminal is received, and received by the display control means by the first communication control means. The desired purchase price is displayed on the store display means. At the product terminal, the desired purchase price of the product or the related product is inputted by the desired purchase price input means, and the desired purchase price input means is inputted by the second communication control means. Is transmitted to the store terminal, and the sales price transmitted from the store terminal is received by the display control means. Control is performed to display the shop display means received sales price by.

Therefore, when purchasing a product, the customer does not need to go to the sales floor of the product for which the bargain negotiation is desired, which is convenient, and the customer can conduct the bargain negotiation without facing the clerk. Bargaining can be conducted without any bargaining.

According to an eighth aspect of the present invention, in the merchandise sales support system according to the sixth or seventh aspect, the merchandise sales support device is provided in a store that sells the merchandise, and the merchandise sales support device is provided with the merchandise sold in the store. Inventory storage means (for example, storage medium 16 shown in FIG. 2; inventory search file 16g) for storing in-store inventory, and inventory confirmation means (for example, inventory confirmation means for confirming inventory of goods or related goods for which an order has been received by the order receiving means) CPU 11 shown in FIG. 2; step S1503 shown in FIG. 28) and ordering means for placing an order with a manufacturer when the stock checking means determines that there is no stock (for example, CPU 11 shown in FIG. 2; step shown in FIG. 28). S
1514).

According to the eighth aspect of the invention, it is needless to say that the same effect as the sixth or seventh aspect of the invention can be obtained. The stock of the goods or the related goods for which the order has been accepted is confirmed, and if the order confirmation means determines that there is no stock, the order is placed with the manufacturer.

Therefore, the clerk does not need to check the stock of the product according to the customer's request or to order the product without the stock, thereby improving the work efficiency. In addition, since the customer can check the stock and order the product quickly by himself / herself, the customer can shop more reliably and with peace of mind.

According to a ninth aspect of the present invention, in the product sales support system according to any one of the first to eighth aspects, the product information includes a sales price of the product.

According to the ninth aspect of the present invention, the first to fifth aspects are provided.
It is a matter of course that the same effect as the invention described in any one of 8 is obtained. In particular, since the product information includes the sales price of the product, a price tag or the like is created and the There is no need to arrange them, and it is possible to respond promptly when a change in sales price is required.

According to a tenth aspect of the present invention, in the merchandise sales support system according to any one of the first to ninth aspects, information communication is possible via a communication line and a portable terminal (for example, , The mobile phone 60 shown in FIG. 35)
The product terminal further comprises a mobile terminal transmission control unit (for example, the transmission control unit 37 shown in FIG. 4; step S2008 shown in FIG. 36) for transmitting the product information to the mobile terminal. It is characterized by.

According to the tenth aspect, the first aspect is
Needless to say, the same effects as those of the invention described in any one of the above items 9 to 9 can be obtained. In particular, a portable terminal equipped with a terminal display unit can perform information communication via a communication line. The product information is transmitted to the mobile terminal by the transmission control means.

Therefore, since the product information is provided to the customer's portable terminal, the product can be impressed more effectively, and the opportunity to sell the product increases. Also, the customer can display the product information on his / her own portable terminal when necessary without taking notes or the like of the product information, and can easily compare and examine the products.

According to the invention of claim 11, a product terminal (for example, the product terminal 30 shown in FIG. 1) displayed in a store and a product sales support device (for example, a product terminal) connected to the product terminal via a communication line. A maker server 20) shown in FIG. 1, wherein the product terminal comprises:
Operation means for operating the product terminal (for example, FIG.
Input device 32 shown in FIG. 14; step S701 shown in FIG.
Transmission control means (for example, the transmission control unit 37 shown in FIG. 4; step S703 shown in FIG. 14) for transmitting operation information including the operation content and the number of operations by the operation means to the product sales support apparatus; The product sales support device includes a storage unit (for example, a storage medium 26; an operation information database 26b shown in FIG. 3) for storing the operation information transmitted from the transmission control unit, and the storage unit stores the operation information. Analysis means for analyzing the operation tendency based on the operation information (for example, CPU 21 shown in FIG. 3; step S907 shown in FIG. 16) is provided.

According to the eleventh aspect of the present invention, in the commodity terminal, the operation terminal operates the commodity terminal, and the transmission control means transmits operation information including the operation content and the number of operations by the operation means to the commodity sales support apparatus. In the merchandise sales support apparatus, the storage unit stores the operation information transmitted from the transmission control unit, and the analysis unit analyzes the operation tendency based on the operation information stored by the storage unit.

Therefore, the manufacturer can refer to the analyzed operation tendency at the time of product development or the like, so that it is possible to develop the product from the viewpoint of the user.

According to a twelfth aspect of the present invention, in the merchandise sales support system according to the eleventh aspect, the merchandise sales support device determines a discount content of a merchandise price based on the operation information transmitted from the merchandise terminal. Content determining means (for example, CPU 11 shown in FIG. 2; step S shown in FIG. 33)
1913) and discount content transmission control means (for example, the transmission control unit 17 shown in FIG. 2; FIG. 3) for transmitting the discount content determined by the discount content determination means to the product terminal.
Step S1915), and the commodity terminal includes output control means (for example, CPU 31 shown in FIG. 4) for outputting the discount content transmitted by the discount content transmission control means by the output means. It is characterized by having.

According to the twelfth aspect of the invention, it is needless to say that the same effects as those of the eleventh aspect can be obtained.
The discount content of the product price is determined based on the operation information transmitted from the product terminal, and the discount content determined by the discount content determining unit is transmitted to the product terminal by the discount content transmission control unit. The control means outputs the discount content transmitted by the discount content transmission control means to the output means.

[0039] Therefore, the shop and the maker can use this opportunity to introduce another product to the customer, because the customer can perform a certain operation on condition that the product price is discounted. In combination with the operation of (1) and the discount, the customer's willingness to purchase can be aroused.

A thirteenth aspect of the present invention relates to a merchandise sales support device (for example, FIG. 1) connected to a merchandise terminal (for example, the merchandise terminal 30 shown in FIG. 1) displayed in a store via a communication line.
And a storage means (for example, a storage medium 16 shown in FIG. 2; a demonstration data file 16a shown in FIG. 2) for storing product information relating to products sold in the store, and a store of product information from the product terminal. Based on the transmission request, the merchandise information acquired by the merchandise information acquisition means (for example, the CPU 11 shown in FIG. 2; step S209 shown in FIG. 7) for acquiring the merchandise information on the merchandise terminal from the storage means, and It is characterized by including product information transmission control means (for example, the transmission control unit 17 shown in FIG. 2; step S209 shown in FIG. 7) for transmitting product information to the product terminal that has requested transmission.

According to the thirteenth aspect, the merchandise information obtaining means obtains the merchandise information relating to the merchandise terminal from the storage means based on the merchandise information transmission request from the merchandise terminal. Then, the product information obtained by the product information obtaining means is transmitted to the product terminal that has requested transmission.

Therefore, even if there is no clerk, it is possible to provide product information to customers who are interested in the product terminal.
The number of clerks arranged in the store can be reduced.

According to a fourteenth aspect of the present invention, there is provided a merchandise terminal for display in a store, which comprises a display unit and is connected to the merchandise sales support device via a communication line. Transmission request means for requesting transmission of useful buyer useful information including information, counter guidance information, and advertising information (for example, the CPU 3 shown in FIG. 4).
1; Step S103 shown in FIG. 5) and the purchaser useful information transmitted from the merchandise sales support apparatus in accordance with the transmission request of the transmission requesting means, at least one of the display unit and the display means arranged in the store. (For example, the CPU 31 shown in FIG. 4; step S106 shown in FIG. 5).

According to the fourteenth aspect of the present invention, in a merchandise terminal for in-store display having a display unit and connected to the merchandise sales support device through a communication line, the transmission request means sends the merchandise sales support device to the merchandise sales support device. A request for transmission of useful buyer information, including product information, version information, sales floor guidance information, and advertising information, is made to the buyer, and the display control unit sends a request from the product sales support device according to the transmission request of the transmission request unit. The transmitted buyer useful information is displayed on at least one of the display unit and the display means arranged in the store.

Therefore, since the customer can easily obtain the buyer's useful information from the product terminal, there is no need to search for a clerk to receive an explanation, and the purchase of the product can be easily examined. or,
Since the product terminal with the display unit itself can provide useful information for customers such as products, product advertising can be performed without requiring special advertising equipment.

According to a fifteenth aspect of the present invention, there is provided a function for causing a computer connected to a product terminal displayed in a store via a communication line to store product information on a product sold in the store in storage means. A function for causing the product terminal to acquire the product information relating to the product terminal from the storage unit based on a transmission request for the product information from the product terminal; and a function for transmitting the acquired product information to the product terminal that has requested transmission. A function and a program for executing the function.

According to the fifteenth aspect, the program is installed in a computer connected to a product terminal displayed in the store via a communication line, so that product information on the product sold in the store is obtained. Is stored in the storage unit, and based on the transmission request for the product information from the product terminal, the product information on the product terminal is obtained from the storage unit, and the obtained product information is transmitted to the product terminal that has requested the transmission.

Therefore, even if there is no clerk, it is possible to provide product information to customers who are interested in the product terminal.
The number of clerks arranged in the store can be reduced.

According to a sixteenth aspect of the present invention, there is provided a computer for display in a store, which has a display unit and is connected to the product sales support device via a communication line. A function for causing the buyer to make a request for transmission of useful buyer useful information, including guidance information and advertising information, and a function for making the transmission request transmitted from the product sales support apparatus in accordance with the transmission request. A program for executing a function for displaying purchaser useful information on at least one of the display unit and display means arranged in the store.

According to the sixteenth aspect of the present invention, the program is installed in an in-store exhibition computer which has a display unit and is connected to the product sales support device via a communication line, so that the product sales support device can Requests the buyer to send useful buyer information, including product information, version information, sales floor guidance information, and advertising information, and sends the request from the product sales support device in accordance with the function transmission request for making this transmission request. Displaying the obtained buyer useful information on at least one of the display unit and the display means arranged in the store can be realized.

Therefore, since the customer can easily obtain the buyer's useful information from the product terminal, there is no need to search for a clerk to receive an explanation, and the purchase of the product can be easily examined. or,
Since the product terminal with the display unit itself can provide useful information for customers such as products, product advertising can be performed without requiring special advertising equipment.

[0052]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of a product sales support system, a product sales support device, a product terminal and a program according to the present invention will be described below in detail with reference to the drawings.

[First Embodiment] First, the configuration will be described.
FIG. 1 is a block diagram illustrating a schematic configuration of a product sales support system 1 according to the first embodiment of the present invention.

As shown in FIG. 1, the merchandise sales support system 1 includes a store server 10 provided in a store, a maker server 20 provided in a manufacturer of a product, and a merchandise terminal 30 disposed in the store. Connected through.
In the store, an in-store display device 40 connected to the store server 10 via a LAN or the like is provided. here,
The network 2 includes various networks such as a telephone line network, an ISDN line network, a dedicated line, a mobile communication network, a communication satellite line, a CATV line network, and the like, and the product terminal 30 is connected to the store server 10 and the maker server via the network 2. 20 can be accessed.

The store server 10 is a host computer installed in a store, and the maker server 20 is
This is a host computer installed at the manufacturer (manufacturer) of the product sold at the store. Also, the product terminal 30
Is a manufacturer's product that is exhibited and sold at retail stores,
For example, it is an exhibition product having a display screen such as a personal computer or a television, and can be connected to a network.

First, the internal configuration of the store server 10 will be described with reference to the block diagram of FIG. The store server 10 is a CPU
(Central Processing Unit) 11, an input device 12, a display device 13, a RAM (Random Access Memory) 14, a storage device 15, a storage medium 16, a transmission control unit 17, a printing device 18, and the like. Are connected by a bus 19.

The CPU 11 stores, in the work memory 14a in the RAM 14, an application program designated from among various application programs stored in the storage device 15, various instructions input from the input device 12, or data. Various processes are executed in accordance with an application program stored in the RAM 14 according to an input instruction and input data, and the processing results are stored in the RAM 14.
The image data is stored in the work memory 14 a in the memory 14 and displayed on the display device 13. Then, the processing result stored in the work memory 14a is stored in a predetermined storage destination of the storage medium 16 in the storage device 15.

In the store server 10, the CPU 11 executes a process according to the information transmitted from the product terminal 30 which is communicatively connected via the network 2. For example, a process for displaying the latest demonstration screen on the display device 33 of the product terminal 30 which is an exhibition product described later (demonstration screen display process; see FIG. 7) is executed.

The input device 12 includes a keyboard having cursor keys, numeral input keys, various function keys, and the like, and a mouse as a pointing device. Output to The display device 13 is a CRT (Cathode Ray Tub).
e), is constituted by an LCD (Liquid Crystal Display) or the like, and displays key input data, display data, and the like input via the CPU 11.

The RAM 14 has a work memory 14a for storing designated application programs, input instructions, input data, processing results, and the like, and a counter memory 14b.
In addition, a product code memory 14c, a version code memory 14d, a demonstration data memory 14e,
Image data memory 14f, related product information memory 14g,
Sales price information memory 14h, operation information memory 14i, exhibition position information memory 14j, passage information memory 14k, travel route information memory 141, guide number information memory 14m, store terminal information memory 14n, inventory information memory 14o, scheduled delivery date information memory 14p , Delivery destination information memory 14q, product information memory 14r, desired purchase price information memory 14s, desired sales price information memory 14t, personal ID information memory 14
u, discount amount information memory 14v, specification information memory 14
w and sales price information memory 14x.

The storage device 15 has a storage medium 16 in which programs, data, and the like are stored in advance. The storage medium 16 is constituted by a magnetic or optical storage medium, a semiconductor memory, or the like. It can be read by the CPU 11. This storage medium 16 is a medium fixedly provided in a storage device 15 such as a hard disk, or a CD.
-The storage medium 16 stores various application programs corresponding to the store server 10, data processed by each processing program, and the like.

The storage medium 16 has a demonstration data file 16a and a related product search file 16b.
(Mainly used in the second embodiment), sales price file 16c (mainly used in the third embodiment), display position search file 16d (mainly used in the fifth embodiment), store location file 16e ( Mainly used in the fifth embodiment), store terminal search file 16f (mainly used in the sixth embodiment), inventory search file 16g (mainly used in the seventh embodiment), discount amount search file 16h
(Mainly used in the ninth embodiment), a specification information file 16i (mainly used in the tenth embodiment), and the like are stored. In the configuration of the first embodiment, the files and the like used in the second to eleventh embodiments are described for the sake of convenience, but the details of each file will be described in the description of each embodiment. Will be described in detail.

The program stored in the storage medium 16
Some or all of the data is transmitted from a server or client to a WAN (Wide Area Network), LAN (Loc
al Area Network) from the transmission control unit 17, and the storage medium 16 may be a storage medium of a server or a client constructed on the network.

The transmission control unit 17 has a modem (MODEM:
Modulator / DEModulator) or a terminal adapter (TA), and controls communication with external devices (the maker server 20 and the product terminal 30) via the network 2.

The printing device 18 is composed of an ink-jet printer, a laser printer, or the like.
Various types of data are printed in accordance with the print signal input from step 1.

Next, the internal configuration of the maker server 20 will be described with reference to the block diagram of FIG. The maker server 20 includes a CPU 21, an input device 22, a display device 23, and a RAM 2.
4, a storage device 25, a storage medium 26, a transmission control unit 27, a printing device 28, and the like.
Are connected by a bus 29.

The CPU 21 transmits an application program specified from various application programs corresponding to the maker server 20 stored in the storage device 25, various instructions input from the input device 22, or data to a work in the RAM 24. Various processes are executed in accordance with the application program stored in the RAM 24 in accordance with the input instruction and the input data stored in the memory 24a, and the processing results are stored in the work memory 24a in the RAM 24 and displayed on the display device 23. Then, the processing result stored in the work memory 24a is stored in the storage destination of the storage medium 26 in the storage device 25 which is instructed to be input from the input device 22.

In the maker server 20, the CPU 21
Indicates that new demonstration data is input and the demonstration data file 16 of the store server 10
When it is necessary to update a, a process for transmitting new demonstration data to the store server 10 via the transmission control unit 27 is executed.

The input device 22 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a mouse as a pointing device. Output to

The display device 23 is composed of a CRT, an LCD, and the like, and displays key input data input via the CPU 21, expanded display data, and the like. RAM 24
Forms a counter memory 24b, a product code memory 24c, an operation information memory 24d, and the like, in addition to a work memory 24a that stores designated application programs, input instructions, input data, processing results, and the like.

The storage device 25 has a storage medium 26 in which programs, data, and the like are stored in advance. The storage medium 26 is constituted by a magnetic or optical storage medium, a semiconductor memory, or the like. It can be read by the CPU 21. The storage medium 26 is a medium fixedly provided in a storage device 25 such as a hard disk, or a CD.
A removable memory such as a ROM or a memory card, and the storage medium 26 stores various application programs corresponding to the maker server 20, data processed by each processing program, and the like. In addition, storage medium 2
Reference numeral 6 stores a demonstration data file 26a and an operation information database 26b (mainly used in the fourth embodiment). In the configuration of the first embodiment, the operation information database 26b used in the fourth embodiment is also described for convenience. However, the details of each file are described in the description of each embodiment. Will be described in detail.

A program stored in the storage medium 26,
The configuration may be such that part or all of the data and the like is received from the transmission control unit 27 via a network such as a WAN or a LAN from a server or a client.
The storage medium 26 may be a storage medium of a server or a client constructed on a network.

The transmission control unit 27 is constituted by a modem, a terminal adapter, or the like, and controls communication with external devices (the store server 10 and the product terminal 30) via the network 2. The printing device 28 is configured by an inkjet printer, a laser printer, or the like,
Various data are printed according to a print signal input from the CPU 21.

Next, the internal configuration of the product terminal 30 will be described with reference to the block diagram of FIG. Product terminal 30 is CPU3
1, an input device 32, a display device 33, a RAM 34, a storage device 35, a storage medium 36, a transmission control unit 37, a printing device 38, and the like. Each unit except the storage medium 36 is connected by a bus 39. .

The CPU 31 transfers an application program specified from various application programs corresponding to the product terminal 30 stored in the storage device 35, various instructions input from the input device 32, or data to a work in the RAM 34. Various processes are executed in accordance with an application program stored in the RAM 34 in accordance with the input instruction and the input data, and the processing results are stored in the work memory 34 in the RAM 34.
a and is displayed on the display device 33. Then, the processing result stored in the work memory 34a is instructed to be input from the input device 32.
6. Save to the save destination.

In the product terminal 30, the CPU 31
Is, for example, a demonstration screen display process (FIG. 5)
See).

The input device 32 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a mouse as a pointing device. The input device 32 transmits a pressing signal of a pressed key and a mouse operation signal to the CPU 31. Output to The display device 33 includes a CRT, an LCD, and the like, and displays key input data input via the CPU 31, expanded display data, and the like.

The RAM 34 includes a work memory 34a for storing designated application programs, input instructions, input data, and processing results, as well as a product code memory 34b, an image data memory 34c, a related product information memory 34d, and a demonstration data memory. 34e, sales price information memory 34f, operation information memory 34g, guide number information memory 34h, estimated delivery date information memory 34i, delivery destination information memory 34j, and desired purchase price information memory 34
k, desired selling price information memory 34l, specification information memory 3
4m and a sales price information memory 34n.

The storage device 35 has a storage medium 36 in which programs, data, and the like are stored in advance. The storage medium 36 is constituted by a magnetic or optical storage medium, a semiconductor memory, or the like. It can be read by the CPU 31. The storage medium 36 is a medium fixedly provided in a storage device 35 such as a hard disk, or a CD.
A removable medium such as a ROM or a memory card, and the storage medium 36 stores various application programs corresponding to the product terminal 30 and data processed by each processing program;

A program stored in the storage medium 36,
The configuration may be such that part or all of the data and the like is received from the transmission control unit 37 via a network such as a WAN or a LAN from a server or a client.
The storage medium 36 may be a storage medium of a server or a client constructed on a network. In addition, storage medium 3
6 stores demonstration data relating to the product terminal transmitted from the store server 10.

The transmission control section 37 is constituted by a modem, a terminal adapter, or the like, and controls communication with external devices (the store server 10 and the maker server 20) via the network 2. The printing device 38 is configured by an inkjet printer, a laser printer, or the like, and prints various data according to a print signal input from the CPU 31.

The above is the description of the store server 10, the maker server 20,
It is a description of the internal configuration of the product terminal 30. Here, the demonstration data file 16a and the demonstration data file 26a will be described.

As shown in FIG. 2, demonstration data is stored in a demonstration data file 16a stored in the storage medium 16 of the store server 10. For example, each product terminal 30 which is an exhibition product is stored in the demonstration data file 16a. Demonstration data is stored in association with a product code for identification and a version code indicating the version of the stored demonstration data. The demonstration data is, for example, video data, image data, and the like that introduce the functions and operation procedures of the product in an easily understandable manner. In addition, the demonstration data includes a display device indicating whether or not the exhibited product related to the demonstration has a display device capable of displaying the demonstration data.
In the case where the displayed product does not have a display device, the information includes whether or not there is a display device designation indicating whether or not another displayed product having the display device is displayed near the displayed product.

Further, as shown in FIG.
The demonstration data file 26a stored in the storage medium 26 of the store server 10 also
6, demonstration data similar to the demonstration data file 16a stored is stored. For example, a product code for identifying each product terminal that is an exhibition product and a version of the stored demonstration data are stored. Demonstration data is stored in association with the indicated version code. In addition, the demonstration data includes the presence or absence of a display device indicating whether the exhibition product related to the demonstration has a display device capable of displaying the demonstration data. Being exhibited nearby,
This includes the presence / absence of display device designation indicating whether or not there is designation of another display product provided with the display device.

Next, the operation of the merchandise sales support system 1 will be described with reference to FIG. 5 and FIG. FIG. 5 is a flowchart illustrating a demonstration screen display process executed in the product terminal 30. FIG. 7 is a flowchart illustrating a demonstration screen display process executed in the store server 10.

[0086] Each of these flowcharts shows the store server 10, which constitutes the merchandise sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

As shown in FIG. 5, in the product terminal 30, when the power is turned on, a message asking the customer whether or not the display of the demonstration screen is desired is displayed (step S101), and the customer displays the demonstration screen. If not desired (step S101; No), the CPU 31
Ends the demonstration screen display processing and returns to the normal screen. On the other hand, when the customer wants to display the demonstration screen (Step S101; Yes),
When this is input to the input device 32, the CPU 31 makes a communication connection to the store server 10 via the transmission control unit 37 (step S102).

Next, the CPU 31 reads the product code of the product terminal 30 and the version code of the demonstration data currently stored in the storage medium 36 from the storage medium 36, and transmits them to the store server 10 (step S103). Then, the CPU 31 waits for a response from the store server 10 (step S104), and if new demonstration data is received (step S105;
Yes), the received demonstration data is stored in the storage medium 36, and the latest demonstration data is displayed on the display device 33 of the product terminal 30 currently displayed at the store shown in FIG. 6A (step S10).
6). At this time, for example, the latest demonstration data is the product name, product function, or “$ 220,000” or “$ 160,000” of the “personal computer” itself or the “TV” itself, which is the product terminal 30.
As shown in FIG. 6B, a product guide 33A for representing this data is
It is displayed on the display device 33.

On the other hand, if no new demonstration data has been received and the CPU 31 determines that the demonstration data stored in the storage medium 36 is the latest demonstration data (step S1).
05; No), the demonstration data stored in the storage medium 36 is displayed on the display device 33 of the product terminal 30 (step S107).

On the other hand, in the shop server 10, as shown in FIG.
When waiting for transmission of new demonstration data (step S201), and transmission of new demonstration data (step S201; Yes),
The CPU 11 generates a new version code corresponding to this, updates the demonstration data of the corresponding product code in the demonstration data file 16a, and stores the new version code of the demonstration data (step S202).

In step S201, when no new demonstration data is transmitted from the maker server 20 (step S201; No), and in step S2.
When the update of the demonstration data of 02 is completed, the store server 10 waits for a communication connection from the product terminal 30 (step S203), and when the communication connection is established (step S203; Yes), the CPU 11 causes the transmission control unit 17 to operate.
The product code and the version code of the demonstration data transmitted from the product terminal 30 in step S103 of FIG.
4).

Next, the CPU 11 executes the demonstration data file 1 based on the received product code.
6a, a version code corresponding to the latest demonstration data is searched for and obtained (step S20).
5) Compare the acquired version code with the received version code (step S206). At this time, if the two version codes are the same (step S20)
7; Yes), the CPU 11 transmits a signal instructing display of the demonstration data stored in the product terminal 30 to the product terminal 30 via the transmission control unit 17 (step S208), and a demonstration screen display process To end.

On the other hand, if the two version codes are not the same in step S207 (step S20)
7; No), the CPU 11 reads out the latest demonstration data from the demonstration data file 16a, transmits it to the product terminal 30 via the transmission control unit 17 (step S209), and ends the demonstration screen display processing.

As described above, according to the merchandise sales support system 1 of the first embodiment, the display device 33 of the merchandise terminal 30 can always display the latest demonstration screen. Better information on the purchase of the product can be obtained from the display screen, and it is possible to support the sale of goods.

In the above embodiment, the communication connection destination of the product terminal 30 is the shop server 10, but the present invention is not limited to this. The maker server 20 is a direct connection destination, and the A configuration for transmitting demonstration data to the product terminal 30 may be used.

[Second Embodiment] Next, a second embodiment of the merchandise sales support system 1 according to the present invention will be described.

The product sales support system 1 of the second embodiment is similar to the product sales support system 1 shown in FIG.
The store server 10, the maker server 20, and the product terminal 30 are communicatively connected via the network 2.

In the merchandise sales support system 1 according to the second embodiment, after the merchandise terminal 30 executes the demonstration screen display processing described in the first embodiment (see FIG. 5), the merchandise terminal 30 responds to customer's request. On the display device 33 of the product terminal 30, an advertisement screen for advertising related products such as peripheral devices manufactured by the same maker as the manufacturer of the product terminal 30 and a demonstration screen of each related product are displayed.

The store server 10 according to the second embodiment,
Since the configurations of the maker server 20 and the product terminal 30 are the same as those of the first embodiment, the description thereof is omitted, and the same parts as those shown in the first embodiment are denoted by the same reference numerals. Shall be represented.

In the second embodiment, the store server 10
The storage medium 16 includes a demonstration data file 16a and a related product search file 16b described later.
Is stored. The CPU 11 of the store server 10 executes a related product information display process (see FIG. 10).

In the second embodiment, the product terminal 30
CPU 31 executes a related product information display process (see FIG. 8).

Here, the related product search file 16b will be described. As shown in FIG. 2, the related product search file 16b stored in the storage medium 16 of the store server 10.
Stores related product information. For example, when there is a related product such as a peripheral device in the display product represented by the product code, one or more related products are associated with one product code. Are stored together with image data such as icons, which briefly represent each related product.

Next, the operation of the second embodiment will be described with reference to FIGS. 8 and 10. FIG. 8 is a flowchart illustrating a related product information display process performed by the product terminal 30. FIG. 10 is a flowchart illustrating a related product information display process performed by the store server 10.

[0104] These flowcharts correspond to the store server 10, which constitutes the product sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

In the product terminal 30, as shown in FIG. 8, when the power is turned on and the related product information display process is started, a message asking the customer whether the display of the related product information is desired is displayed (step S1). S301), if the display of the related product information is not desired (Step S301; No),
The PU 31 ends the related product information display processing as it is.
On the other hand, when it is desired to display the related product information (step S
301; Yes), the CPU 31 makes a communication connection to the store server 10 via the transmission control unit 37 (step S302).

Next, the CPU 31 transmits a transmission request for the related product information together with the product code of the product terminal 30 to the store server 10 via the transmission control unit 37 (step S3).
03). Then, the CPU 31 waits for a response from the shop server 10 (step S304), and receives related product information from the shop server 10 (step S305; Yes).
s) The image data such as the icon representing the related product is displayed on the display device 33 (step S306).

When the customer further desires to display a demonstration screen of a related product (step S307; Yes)
s), select a related product desired to be displayed, and input device 32
When this is input (step S308), the CPU
31 transmits the product code of the selected related product to the store server 10 via the transmission control unit 37 (step S30).
9). Then, the CPU 31 waits for a response from the store server 10 (step S310), and receives the demonstration data of the related product from the store server 10 (step S310).
311) The received demonstration data is displayed on the display device 33 (step S312), and the related product information display process ends. At this time, for example, if the demonstration data of the related product is data such as the product name, product function, or model number of the related product “headphone stereo” or “VCR”, as shown in FIG. A related product guide 33B for representing this data,
It is displayed on the display device 33.

On the other hand, if the display of the related product demonstration screen is not desired in step S307 (step S307; No), the CPU 31 terminates the related product information display process. Step S30
In 5, when there is no transmission of the related product information from the store server 10 (Step S <b>305; No), the CPU 31 receives an error message signal notifying the customer that the related product information cannot be provided from the store server 10 (Step S <b> 31).
3) This is displayed on the display device 33 (step S31).
4), the related product information display process ends.

On the other hand, as shown in FIG. 10, the store server 10 waits for a communication connection from the product terminal 30 (step S401), and when the communication connection is established (step S401; Y).
es), the CPU 11 receives the transmission request for the related product information and the product code transmitted from the product terminal 30 in step S303 of FIG. 8 (step S402). CPU1
1 searches the related product search file 16b based on the received product code (step S403), and when there is setting of related product information corresponding to the product code (step S4).
04; Yes), the product code of the related product is read together with image data such as an icon representing the related product, and the image data of the related product is transmitted to the product terminal 30 via the transmission control unit 17 (step S405).

Then, the CPU 11 waits for a response from the product terminal 30 (step S406). If there is a request for transmission of the demonstration data of the related product from the product terminal 30 (step S407; Yes), the CPU 11 of the related product desired to be transmitted is transmitted. Receiving the product code (step S40)
8). Further, the CPU 11 searches the demonstration data file 16a based on the received product code (step S409), transmits the read demonstration data to the product terminal 30 via the transmission control unit 17 (step S410), The information display processing ends.

On the other hand, in step S404, when there is no setting of the related product information corresponding to the product code received from the product terminal 30 in the related product search file 16b (step S404; No), the CPU 11 cannot provide the related product information. An error message signal notifying the customer of this fact is transmitted to the product terminal 30 via the transmission control unit 17 (step S411), and the related product information display processing ends.
Also, in step S407, when there is no transmission request of the demonstration data of the related product from the product terminal 30 (step S407; No), the related product information display process is also terminated.

As described above, according to the merchandise sales support system 1 of the second embodiment, when the merchandise terminal 30 desires to display the relevant merchandise information, the shop server 10 transmits the demonstration data of the relevant merchandise. Then, the demonstration screen of the related product is displayed on the display device 33 of the product terminal 30. Accordingly, by displaying and selling the product terminal 30, related products such as peripheral devices of the product terminal 30 can be simultaneously advertised, and the opportunity to sell the product increases.

In the above-described embodiment, the communication connection destination of the product terminal 30 is the shop server 10, but the present invention is not limited to this. The maker server 20 is the communication connection destination, and It may be configured to execute a search for product information.

[Third Embodiment] Next, a third embodiment of the product sales support system 1 according to the present invention will be described.

The merchandise sales support system 1 of the third embodiment is similar to the merchandise sales support system 1 shown in FIG.
The store server 10, the maker server 20, and the product terminal 30 are communicatively connected via the network 2.

In the merchandise sales support system 1 according to the third embodiment, the merchandise terminal 3 is displayed on the display device 33 of the merchandise terminal 30.
Display the selling price of 0. If it is necessary to change the selling price of the product terminal 30 for some reason, a new selling price is input to the store server 10 and this is input to the product terminal 30.
To display.

The store server 10 in the third embodiment,
Since the configurations of the maker server 20 and the product terminal 30 are the same as those of the first embodiment, the description thereof is omitted, and the same parts as those shown in the first embodiment are denoted by the same reference numerals. Shall be represented.

In the third embodiment, the store server 10
A storage price file 16c to be described later
Is stored. The CPU 11 of the store server 10 executes a selling price display process (see FIG. 13).

In the third embodiment, the product terminal 30
CPU 31 executes a selling price display process (see FIG. 11).

Here, the sales price file 16c will be described. As shown in FIG. 2, the sales price file 16c stored in the storage medium 16 of the store server 10 stores the sales price information of the product including the product terminal 30 in association with the product code.

Next, referring to FIG. 11 and FIG.
The operation in the embodiment will be described. FIG. 11 is a flowchart illustrating a selling price display process performed by the product terminal 30. FIG. 13 is a flowchart illustrating a selling price display process performed by the store server 10.

Each of these flowcharts shows the store server 10 that constitutes the product sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

At the product terminal 30, as shown in FIG.
When the power is turned on and the selling price display process starts,
A message asking the customer whether or not to display the sales price of the product terminal 30 is displayed (step S501). If the display of the sales price is not desired (step S501; No), the sales price display process is terminated as it is, but the sales are terminated. If price display is desired (step S501; Yes), the CPU 31
Makes a communication connection to the store server 10 via the transmission control unit 37 (step S502).

The CPU 31 transmits a sales price information transmission request to the store server 10 via the transmission control unit 37 together with the product code of the product terminal 30 (step S503). Then, the CPU 31 waits for a response from the store server 10 (step S504), and upon receiving the selling price information from the store server 10 (step S505), the CPU 31 of the product terminal 30 currently displayed at the store shown in FIG. In the display device 33,
The sales price of the product terminal 30 is displayed (step S50).
6), end the selling price display process. At this time, for example,
"Personal computer" which is the product terminal 30
If the selling price of itself or “TV” is “$ 22
If the price is “0000” or “$ 160,000”, a sales price guide 33C for representing this data is displayed on the display device 33 as shown in FIG.

On the other hand, in the store server 10, as shown in FIG. 13, before opening the store, the product code of the product terminal 30 and the sales price of the present day are input by the input device 12, and the CPU 11 associates the product code with the sales price file and This is stored in 16c (step S601). Thereafter, if there is a change in the selling price (step S602; Yes), the product code and the changed selling price are again input to the input device 12 (step S603), and the CPU 11 makes the selling price file 1
6c is updated (step S604).

On the other hand, if there is no change in the selling price (step S602; No), the process moves to step S605. Next, in step S605, the CPU 11
Waiting for the communication connection from 0, and when the communication connection is established (step S605; Yes), the sales price information transmission request and the product code transmitted from the product terminal 30 in step S503 of FIG. 11 are received (step S606). . Then
The CPU 11 searches the sales price file 16c based on the received product code (step S607), reads out the corresponding sales price information, and transmits the read sales price information to the product terminal 30 via the transmission control unit 17. Then (step S608), the selling price display process ends.

As described above, according to the product sales support system 1 of the third embodiment, the sales price is displayed on the display device 33 of the product terminal 30, and the sales price is changed and displayed as necessary. Therefore, even when the store is opened, the product terminal 30
Can easily change the selling price, and the store can quickly respond to situations where the selling price needs to be raised or lowered in consideration of other stores.

[Fourth Embodiment] Next, a fourth embodiment of the product sales support system 1 according to the present invention will be described.

The product sales support system 1 of the fourth embodiment is similar to the product sales support system 1 shown in FIG.
The store server 10, the maker server 20, and the product terminal 30 are communicatively connected via the network 2.

In the merchandise sales support system 1 of the fourth embodiment, information obtained when a customer operates the merchandise terminal 30 is transmitted to the store server 10 as operation information, and the store server 10 further stores the operation information. Is provided to the maker server 20, an operation information database 26b described later is created in the maker server 20, and the operation information is analyzed based on this.

The store server 10 according to the fourth embodiment,
Since the configurations of the maker server 20 and the product terminal 30 are the same as those of the first embodiment, the description thereof is omitted, and the same parts as those shown in the first embodiment are denoted by the same reference numerals. Shall be represented.

In the fourth embodiment, the store server 10
CPU 11 executes an operation information analysis process (see FIG. 15).

In the fourth embodiment, an operation information database 26b described later is stored in the storage medium 26 of the maker server 20. The CPU 2 of the maker server 20
1 executes operation information analysis processing (see FIG. 16).

In the fourth embodiment, the product terminal 30
CPU 31 executes an operation information analysis process (see FIG. 14).

Here, the operation information database 26b will be described. As shown in FIG. 3, the operation information database 2 stored in the storage medium 26 of the maker server 20
6b stores the operation information of the product terminal 30.
As the operation information, for example, a mode used by the customer a plurality of times is stored as a frequently used mode.

Next, the operation of the fourth embodiment will be described with reference to FIGS. 14, 15 and 16. FIG.
FIG. 15 is a flowchart illustrating an operation information analysis process executed in the product terminal 30. FIG.
FIG. 16 is a flowchart illustrating an operation information analysis process executed in the maker server 20, and FIG. 16 is a flowchart illustrating an operation information analysis process executed in the maker server 20.

[0137] These flowcharts correspond to the store server 10, which constitutes the product sales support system 1 according to the present invention.
This is for describing a program for causing the maker server 20 and the product terminal 30 to realize each function. These programs are stored in storage media 16, 26, in the form of program codes readable by CPUs 11, 21, 31.
Although all functions are not required to be stored in the storage media 16, 26, and 36, some or all of the functions may be transmitted or received via the network 2 as needed. It may be realized by receiving from the units 17, 27, 37.

In the product terminal 30, as shown in FIG.
When the power is turned on and the operation information collection process starts,
The CPU 31 waits for a keyboard input from the input device 32 (step S701), and as shown in FIG.
If a keyboard input is detected by a customer's keyboard operation (step S701; Yes), the CP
U31 makes a communication connection to the store server 10 (step S70).
2) The product code and the operation information by keyboard input are transmitted to the store server 10 via the transmission control unit 37 (step S703), and the operation information analysis process ends.

On the other hand, in step S701, the CPU
31 indicates a case where no keyboard input is detected (step S
701; No), the operation information analysis processing is terminated as it is.

On the other hand, as shown in FIG. 15, the store server 10 waits for a communication connection from the product terminal 30 (step S801), and when the communication connection is established (step S801; Y).
es), the CPU 11 transmits the data via the transmission control unit 17 as shown in FIG.
In step S703, the product code and the operation information transmitted from the product terminal 30 are received (step S80).
2). The CPU 11 transmits the received product code and operation information to the maker server 20 via the transmission control unit 17 (step S803), and ends the operation information analysis processing.

Further, as shown in FIG. 16, the maker server 20 waits for a communication connection from the store server 10 (step S901), and when the communication connection is established (step S90).
1; Yes), the CPU 21
The product code of the product terminal 30 and the operation information transmitted from the store server 10 in step S803 of FIG. 15 are received (step S902). The CPU 21 stores the received operation information in the operation information database 26b of the storage medium 26 in association with the product code (step S903).

Next, when analyzing the operation information stored by the maker (step S904; Yes), the input device 22
When the product code of the product terminal 30 whose operation information is desired to be analyzed is input (step S905), the CPU 21 searches the operation information database 26b based on the product code and reads out the operation information of the product code (step S9).
06). Next, the CPU 21 analyzes the read operation information and causes the display device 23 of the maker server 20 to display the read operation information as analysis information 23A as shown in FIG. 17B (step S907). finish.

If the user does not wish to analyze the operation information in step S904 (step S904; No), the process returns to step S901, and the CPU 21 waits for a communication connection from the store server 10. Here, the analysis of the operation information means
For example, statistical analysis of how many times each operation was performed, or data mining or OLAP (Online Analytical Processing) for the relevance of operations between operations
This is performed using a predetermined statistical analysis tool such as

As described above, according to the merchandise sales support system 1 of the fourth embodiment, the merchandise terminal 30 collects the operation information of the merchandise terminal 30, and the maker server 20 converts the operation information into a database. And analyzed. Therefore, the maker can refer to the analysis result and develop a product from the viewpoint of the user in accordance with the actual behavior of the customer.

In the above-described embodiment, the communication connection destination of the product terminal 30 is the shop server 10. However, the present invention is not limited to this. The maker server 20 is a direct connection destination, and the product terminal 30 A configuration for transmitting operation information to the maker server 20 is also possible.

[Fifth Embodiment] Next, a fifth embodiment of the merchandise sales support system 1 according to the present invention will be described.

As shown in FIG. 1, the merchandise sales support system 1 according to the fifth embodiment comprises a store server 10, a maker server 20, and a merchandise terminal 3 which constitute the merchandise sales support system 1.
0, an in-store display device 40... Arranged in the store,
These are communicatively connected via the network 2.

In the merchandise sales support system 1 of the fifth embodiment, after the merchandise terminal 30 executes the related merchandise information display processing (see FIG. 8) described in the second embodiment, the customer Is displayed on the in-store display device 40... Arranged in the store to guide the customer.

The store server 10 according to the fifth embodiment,
Since the configurations of the maker server 20 and the product terminal 30 are the same as those of the first embodiment, the description thereof is omitted, and the same parts as those shown in the first embodiment are denoted by the same reference numerals. Shall be represented.

The in-store display device 40 is an electronic bulletin board connected to the store server 10 via a cable, and displays a moving direction in the store together with a guide number. In-store display device 40
Are desirably arranged in accordance with the floor plan of the store so that the direction in which the customer should travel can be immediately recognized at a branch road.

In the fifth embodiment, the store server 10
The storage medium 16 stores an exhibition position search file 16d and a store location file 16e, which will be described later, in addition to the demonstration data file 16a and the related product search file 16b. Also, the CPU 11 of the store server 10
The guidance display process (see FIG. 20) is executed.

In the fifth embodiment, the product terminal 30
CPU 31 executes a guidance display process (see FIG. 18).

Here, the exhibition position search file 16d and the store location file 16e will be described. As shown in FIG. 2, the display position search file 16d stored in the storage medium 16 of the store server 10 includes display of the display position information of the products connected to the network including the product terminal 30 and the related products by the product code. The information is updated as needed when the arrangement is changed.

Similarly to the exhibition position search file 16d, the in-store location file 16e stored in the storage medium 16 of the store server 10 includes the in-store location that can be passed based on the layout of the store and the arrangement of the display shelves. The passage information and the display position information corresponding to the display position search file 16d are stored.

Next, referring to FIG. 18 and FIG.
The operation in the embodiment will be described. FIG. 18 is a flowchart illustrating the guidance display process executed by the product terminal 30. FIG. 20 is a flowchart illustrating the guidance display process executed by the store server 10.

[0156] These flowcharts correspond to the store server 10, which constitutes the product sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

In the product terminal 30, as shown in FIG.
The power is turned on, and related product information display processing (see FIG. 8)
Is completed (step S1001), a message is displayed asking the customer whether or not the guide display is desired up to the display position of the related product (step S1002). If the guide display is not desired (step S1002; No), the CPU 31
Ends the guidance display process as it is, but wishes to display the guidance to the display position of the related product (step S100
2; Yes), the CPU 31 makes a communication connection to the store server 10 via the transmission control unit 37 (step S1003).

The CPU 31 transmits a guidance display request to the store server 10 via the transmission control unit 37 together with the product code of the related product (step S1004). And CP
U31 waits for a response from the store server 10 (Step S
1005) When the guide number is received from the store server 10 (step S1006), for example, as shown in FIG. 19, the received guide number is used as the guide number guide 33D.
Display on the display device 33 of the product terminal 30 or the printing device 3
8 (step S1007), and the guidance display process ends.

On the other hand, as shown in FIG. 20, the store server 10 waits for a communication connection from the product terminal 30 (step S1101), and when the communication connection is established (step S110).
1; Yes), the CPU 11 proceeds to step S10 in FIG.
04, the guidance display request transmitted from the product terminal 30 and the product code of the related product are received (step S110).
2). Based on the product code of the product terminal 30 and the received product code of the related product, the CPU 11 searches the display location search file 16d to search for the product terminal 30 and the display location information of the related product (step S1103), and reads them out. The product terminal 30 and the display position information of the related product are developed in the in-store arrangement file 16e (step S110).
4).

Next, the CPU 11 stores the in-store arrangement file 16.
In e, the display position of the product terminal 30 and the related product is checked against the passage information in the store, and the shortest moving route is detected (step S1105). For the detected moving route, the CP
U11 generates a guide number (step S1106), and transmits the guide number to the product terminal 30 via the transmission control unit 17 (step S1107). Further, for example, as shown in FIG. 19, the CPU 11 causes the in-store display devices 40... Located on the in-store movement route to display the guide number and the moving direction (step S1108), and ends the guide display process.

As described above, according to the merchandise sales support system 1 of the fifth embodiment, after the merchandise terminal 30 displays the demonstration screen of the relevant merchandise, the display guidance of the display position of the relevant merchandise is requested. If the product terminal 30
The guide number is printed, and the guide number and the moving direction are displayed on the in-store display device 40. Therefore, the product terminal 30
When the customer who operates is interested in the related product introduced and advertised on the product terminal 30 and wants to see the real thing, it is possible to quickly guide the customer to the display position of the related product, and to the customer Service and the opportunity to sell products will increase. In addition, the number of clerks for guiding customers can be reduced, and costs can be reduced.

In the above embodiment, the in-store display device 40 is an electronic bulletin board connected to the store server 10 via a cable.
In addition to the ED, for example, a CRT or an LCD may be used. Instead of using the in-store display device 40, a map of the store may be displayed on the display device 33 of the product terminal 30, and the travel route to the related product may be displayed on the map.

[Sixth Embodiment] Next, a sixth embodiment of the product sales support system 1 according to the present invention will be described.

As shown in FIG. 21, the merchandise sales support system 1 according to the sixth embodiment includes a store server 10, a maker server 20, and a merchandise terminal 30 which constitute the merchandise sales support system 1 of FIG. Store terminal 5 placed at a cash register in the store
, And these are communicatively connected via the network 2.

In the merchandise sales support system 1 of the sixth embodiment, after the merchandise terminal 30 executes the related merchandise information display processing (see FIG. 8) described in the second embodiment, the customer If you want to purchase
Order related products from the store terminal 50 at the counter where the related products are displayed and sold.

The shop server 10 according to the sixth embodiment,
Since the configurations of the maker server 20 and the product terminal 30 are the same as those of the first embodiment, the description thereof is omitted, and the same parts as those shown in the first embodiment are denoted by the same reference numerals. Shall be represented.

Next, the internal configuration of the shop terminals 50 will be described with reference to the block diagram of FIG. Store terminal 50 ... CP
It comprises a U51, an input device 52, a display device 53, a RAM 54, a storage device 55, a storage medium 56, a transmission control unit 57, and a printing device 58, and each unit except the storage medium 56 is connected by a bus 59.

The CPU 51 stores an application program designated from among various application programs stored in the storage device 55 and corresponding to the shop terminal 50..., Various instructions input from the input device 52, or data in the RAM 54. Various processes are executed in accordance with the application program stored in the RAM 54 in accordance with the input instruction and the input data, and the processing results are stored in the work memory 54 in the RAM 54.
a and is displayed on the display device 53. Then, the processing result stored in the work memory 54a is input from the input device 52, and the storage medium 5 in the storage device 55 is instructed.
6. Save to the save destination.

In the shop terminals 50, the CPU 51
Executes a process of displaying, for example, when the product code of the related product desired to be purchased and the order request are transmitted from the store server 10.

The input device 52 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a mouse as a pointing device. The input device 52 transmits a pressing signal of a pressed key and an operation signal of the mouse to the CPU 51. Output to The display device 53 includes a CRT, an LCD, and the like, and displays key input data input via the CPU 51, expanded display data, and the like.

The RAM 54 includes a work memory 54a for storing designated application programs, input instructions, input data, and processing results, as well as a product code memory 54b, a desired purchase price information memory 54c, and a desired sales price information memory 54d. And so on.

The storage device 55 has a storage medium 56 in which programs, data, and the like are stored in advance. The storage medium 56 is constituted by a magnetic or optical storage medium, a semiconductor memory, or the like. It can be read by the CPU 51. The storage medium 56 is a medium fixedly provided in a storage device 55 such as a hard disk, or a CD-ROM.
The storage medium 56 stores various application programs corresponding to the shop terminals 50, data processed by each processing program, and the like.

A program stored in the storage medium 56,
The data or the like may be configured such that part or all of the data is received from the transmission control unit 57 via a network such as a WAN or a LAN from a server or a client.
The storage medium 56 may be a storage medium of a server or a client constructed on a network.

The transmission control unit 57 is constituted by a modem, a terminal adapter, or the like, and controls communication with external devices (the store server 10 and the maker server 20) via the network 2. The printing device 58 is configured by an ink jet printer, a laser printer, or the like, and prints various data according to a print signal input from the CPU 51.

In the sixth embodiment, the store server 10
The storage medium 16 stores a store terminal search file 16f, which will be described later, in addition to the demonstration data file 16a and the related product search file 16b. Further, the CPU 11 of the store server 10 performs a related product order process (see FIG. 25).
Execute

In the sixth embodiment, the product terminal 30
CPU 31 executes related product order processing (see FIG. 23).

Here, the store terminal search file 16f will be described. As shown in FIG. 2, in the store terminal search file 16f stored in the storage medium 16 of the store server 10, store terminal information of each sales floor where related products are exhibited and sold is stored in association with a product code. ing.

Next, referring to FIG. 23 and FIG.
The operation in the embodiment will be described. FIG. 23 is a flowchart illustrating a related product order process executed by the product terminal 30. FIG. 25 is a flowchart illustrating a related product order process performed by the store server 10.

[0179] These flowcharts correspond to the store server 10, which constitutes the merchandise sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

In the product terminal 30, as shown in FIG.
The power is turned on, and related product information display processing (see FIG. 8)
Is completed (step S1201), the related product ordering process is started, a message asking the customer whether he / she wants to purchase the related product is displayed (step S1202), and if he / she does not want to purchase the related product (step S1202;
No), this process ends. On the other hand, when it is desired to purchase a related product (step S1202; Yes), the related product desired to be purchased is selected and input from the input device 32 (step S1203).

Next, the CPU 31 makes a communication connection to the store server 10 via the transmission control unit 37, and issues a related product order request.
It is transmitted to the store server 10 via the transmission control unit 37 together with the product code of the related product desired to be purchased (step S).
1204). Then, the CPU 31 waits for a response from the shop server 10 (step 1205), and receives an order completion message signal from the shop server 10 (step S12).
06), and transmits the received order completion message signal to the product terminal 3
0 is displayed on the display device 33 (step S1207), and the related product order processing ends. At this time, for example, the order completion message includes, in addition to the text “order completed”, an image of “headphone stereo” which is a related product desired to be purchased,
If the data includes data such as the model number of the product, FIG.
As shown in (3), an order completion notification screen 33E for representing this data is displayed on the display device 33.

On the other hand, as shown in FIG. 25, the store server 10 waits for a communication connection from the product terminal 30 (step S1301), and when the communication connection is established (step S130).
1; Yes), the CPU 11 proceeds to step S12 in FIG.
A related product order request transmitted from the product terminal 30 at 04,
And the product code of the related product desired to be purchased is received (step S1302). The CPU 11 stores the shop terminal search file 16f based on the received product code of the related product.
And reads out the shop terminal information of the sales floor where the related product is displayed and sold (step S1303). Based on the read shop terminal information, sends a related product order request to the shop terminal 50 of the sales floor where the related product is displayed and sold. Then, the product code of the related product desired to be purchased is transmitted via the transmission control unit 17 (step S1304).

Further, the CPU 11 transmits an order completion message signal for notifying that the order of the related product has been completed to the product terminal 30 via the transmission control unit 17 (step S).
1305), the related product order processing ends.

In the shop terminal 50, step S1304
When the related product order request transmitted from the store server 10 and the product code of the related product desired to be purchased are received via the transmission control unit 57, the CPU 51 displays them on the display device 53 of the store terminal 50.

As described above, according to the merchandise sales support system 1 of the sixth embodiment, the related merchandise is ordered from the merchandise terminal 30 to the shop terminal 50 at the counter where the related merchandise is displayed and sold. When the inside of the store is wide, the store clerk carries the product specified at the store terminal 50 to the customer,
Customers do not have to go to the sales floor to purchase products comfortably.

[Seventh Embodiment] Next, a seventh embodiment of the merchandise sales support system 1 according to the present invention will be described.

The merchandise sales support system 1 of the seventh embodiment has a store server 10, a maker server 20, a merchandise terminal 30, and the like, similar to the merchandise sales support system 1 shown in FIG.
Store terminals 50 are connected for communication via the network 2.

In the merchandise sales support system 1 of the seventh embodiment, after the merchandise terminal 30 executes the related merchandise information display processing (see FIG. 8) described in the second embodiment, the customer If you want to purchase
Inquires the stock from the store server 10, and if the stock is in the store, orders the related product to the shop terminal 50 of the sales floor where the related product is displayed and sold. If the stock is not in the store, orders the manufacturer.

The store server 10 according to the seventh embodiment,
Since the configurations of the maker server 20, the product terminal 30, and the store terminal 50 are the same as those of the sixth embodiment, a description thereof will be omitted, and the same components as those shown in the sixth embodiment will be described. , Are denoted by the same reference numerals.

In the seventh embodiment, the store server 10
The storage medium 16 includes a demonstration data file 16a, a related product search file 16b, a store terminal search file 16f, and an inventory search file 16g to be described later.
Is stored. The CPU 11 of the store server 10 executes an inventory check order process (see FIG. 28).

In the seventh embodiment, the product terminal 30
CPU 31 executes an inventory check order process (see FIG. 26).

Here, the inventory search file 16g will be described. As shown in FIG. 2, the stock search file 16g stored in the storage medium 16 of the store server 10 stores store stock information and maker stock information based on the product code.

Next, referring to FIG. 26 and FIG.
The operation in the embodiment will be described. FIG. 26 is a flowchart illustrating the inventory confirmation order process executed in the product terminal 30. FIG. 28 is a flowchart illustrating the inventory confirmation order process executed in the store server 10.

[0194] Each of these flowcharts shows the store server 10, which constitutes the product sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

In the product terminal 30, as shown in FIG.
The power is turned on, and related product information display processing (see FIG. 8)
Is completed (step S1401), an inventory check order process is started, and a message is displayed asking the customer whether they want to purchase the product terminal 30 or related products (step S1402). If the user does not wish to purchase the product terminal 30 or related products (step S1402; N
o), the CPU 31 terminates the stock confirmation order processing as it is, but if the user desires to purchase the product terminal 30 or a related product (step S1402; Yes), the CPU 31 makes a communication connection to the store server 10 via the transmission control unit 37. (Step S1403).

The CPU 31 transmits the product order request to the store server 10 via the transmission control unit 37 together with the product code of the product desired to be purchased (step S1404).
Then, the CPU 31 waits for a response from the store server 10 (step S1405), and when the store has stock (step S1406; Yes), receives an order completion message signal from the store server 10 (step S1407), and receives the received order. The completion message signal is displayed on the display device 3 of the product terminal 30.
3 (step S1408), and terminates the inventory check order processing.

On the other hand, in step S1406, if there is no stock in the store (step S1406; No) and if the maker has stock (step S1409; Yes), the CPU 3
1 receives a message signal indicating that the maker has stock and the expected delivery date from the store server 10 via the transmission control unit 37 (step S1410), and receives this from the display device 3 of the product terminal 30.
3 is displayed (step S1411). At this time, for example, if the manufacturer has stock and the scheduled delivery date is "3 days later", a scheduled delivery date notification screen 33F for indicating this is displayed on the display device 33 as shown in FIG. If the maker has no stock in step S1409 (step S1409; No), the CPU 31 receives a message signal indicating that the maker has no stock and the scheduled delivery date from the store server 10 via the transmission control unit 37 (step S1412).
This is displayed on the display device 33 of the product terminal 30 (step S1413).

Next, when the customer who sees the message in step S1411 or step S1413 desires to order a product from the maker (step S1414; Yes),
A delivery destination such as a store or a home is input using the input device 32 (step S1415), and the CPU 31 transmits a product order request and a delivery destination designation to the store server 10 via the transmission control unit 37 (step S1416).

Next, the CPU 31 waits for a response from the shop server 10 (step S1417), and the shop server 10
Receives a commodity order completion message signal from the control unit 37 via the transmission control unit 37 (step S1418), displays the received commodity order completion message signal on the display device 33 (step S1419), and makes a copy of the commodity order from the printing device 38. Print and issue (step S1420), and end the inventory check order processing. If it is determined in step S1414 that the user does not want to order a product from the manufacturer (step S141).
4; No), the CPU 31 ends the inventory check order processing.

On the other hand, as shown in FIG. 28, the store server 10 waits for a communication connection from the product terminal 30 (step S1501), and when the communication connection is established (step S150).
1; Yes), the CPU 11 proceeds to step S14 in FIG.
The product order request transmitted from the product terminal 30 at 04 and the product code of the product desired to be purchased are received via the transmission control unit 17 (step S1502). The CPU 11 determines the inventory search file 16 based on the received product code.
g (step S1503), and if the store has stock (step S1504; Yes), the store terminal search file 16f is further searched (step S1505), and based on the read store terminal information, the product desired to be purchased. A product order request and a product code are transmitted via the transmission control unit 17 to the shop terminal 50 at the counter where the product is displayed and sold (step S1506). The CPU 11 transmits an order completion message signal notifying that the order of the product has been completed to the transmission control unit 17.
(Step S150)
7), end the inventory confirmation order processing.

At the shop terminal 50, step S1506 is executed.
When the product order request and the product code transmitted from the store server 10 are received via the transmission control unit 57 in
The CPU 51 displays this on the display device 53 of the shop terminal 50.

In step S1504, if there is no stock in the store (step S1504; No) and if the maker has stock (step S1508; Yes), the CPU 11 transmits a message signal indicating that the maker has stock and the scheduled delivery date to the transmission control unit 17. Is transmitted to the product terminal 30 via the terminal (step S1509), and waits for a response from the product terminal 30 (step S1510). On the other hand, if the maker has no stock (step S1508; No), the CPU 11 transmits a message signal indicating that the maker has no stock and the scheduled delivery date to the product terminal 30 via the transmission control unit 17 (step S1511),
Wait for a response from the product terminal 30 (step S151)
0).

Then, when the customer who sees the message of the product terminal 30 desires a product order to the maker (step S1)
512; Yes), the CPU 11 proceeds to step S in FIG.
A product order request transmitted from the product terminal 30 at 1416,
Then, the delivery destination designation is received via the transmission control unit 17 (step S1513). The CPU 11 transmits the received product order request, the product code of the product desired to be purchased, and the destination designation to the maker server 20 via the transmission control unit 17 (step S1514), and waits for a response from the maker server 20 (step S1514). Step S1515).

[0204] Next, the CPU 11
When the product order completion message signal is received via the transmission control unit 17 (step S1516), the received product order completion message signal is transmitted to the product terminal 30 (step S1517), and the inventory confirmation order process ends. If it is determined in step S1512 that the user does not want to order a product from the manufacturer (step S1512; No), the CPU
11 ends the stock confirmation order processing.

As described above, according to the merchandise sales support system 1 of the seventh embodiment, the merchandise terminal 30 can check the stocks of the store and the maker, and order the merchandise according to the presence or absence of each stock. Therefore, when a customer wants to purchase a product, the store can quickly respond and provide a better service.

[Eighth Embodiment] Next, an eighth embodiment of the product sales support system 1 according to the present invention will be described.

The merchandise sales support system 1 of the eighth embodiment is similar to the merchandise sales support system 1 shown in FIG.
Store terminals 50 are connected for communication via the network 2.

In the merchandise sales support system 1 of the eighth embodiment, after the merchandise terminal 30 executes the related merchandise information display processing (see FIG. 8) described in the second embodiment, the customer If the user wishes to purchase a plurality of products including the product terminal 30, the product terminal 30 can perform discount negotiations with the store terminal 50 at the sales floor where the related product is displayed and sold. Place an order for a product.

The shop server 10 according to the eighth embodiment,
Since the configurations of the maker server 20, the product terminal 30, and the store terminal 50 are the same as those of the sixth embodiment, a description thereof will be omitted, and the same components as those shown in the sixth embodiment will be described. , Are denoted by the same reference numerals.

In the eighth embodiment, the store server 10
The storage medium 16 stores a demonstration data file 16a, a related product search file 16b, and a store terminal search file 16f. Also, C of the store server 10
The PU 11 executes a bargain negotiation process (see FIG. 31).

In the eighth embodiment, the product terminal 30
CPU 31 executes a price cut negotiation process (see FIG. 29).

In the eighth embodiment, the CPU 51 of the shop terminal 50 executes a bargain negotiation process (see FIG. 32).

Next, the operation of the eighth embodiment will be described with reference to FIGS. 29, 31, and 32. FIG.
FIG. 31 is a flowchart for explaining a price cut negotiation process executed in the product terminal 30. FIG.
FIG. 32 is a flowchart illustrating a bargain negotiation process performed at 0, and FIG. 32 is a flowchart illustrating a bargain negotiation process performed at the shop terminal 50.

[0214] Each of these flowcharts shows the store server 10, which constitutes the product sales support system 1 according to the present invention.
This is for describing a program for realizing each function in the product terminal 30 and the shop terminal 50. These programs are stored in storage media 16, 36, 56 in the form of program codes readable by CPUs 11, 31, and 51.
However, it is not necessary to store all the functions in the storage media 16, 36, and 56. If necessary, some or all of the functions may be stored in the transmission control unit 17 via the network 2. , 37, and 57.

In the product terminal 30, as shown in FIG.
The power is turned on, and related product information display processing (see FIG. 8)
Is completed (step S1601), a bargain negotiation process is started, and a message asking the customer whether he / she wants to purchase the product is displayed (step S1602). If the user does not wish to purchase the product (step S160)
2; No), this processing is terminated as it is, but if the user wants to purchase a product (step S1602; Yes), a message asking the customer whether to purchase more products is displayed (step S1603). If a plurality of merchandise purchases are desired (step S1603; Yes), a message asking the customer whether the bargain negotiation is desired is displayed (step S1604). If a bargain negotiation is desired (step S1604; Yes), the purchase is performed. When a desired product is selected and input to the input device 32 (step S160)
5), the CPU 31 sends the store server 1 via the transmission control unit 37
0 (step S1606).

Next, the CPU 31 sends a price cut negotiation request to the store server 10 via the transmission control unit 37 together with the product code of the product desired to be purchased (step S).
1607). At this time, for example, the products to be purchased are “VCR” and “TV”, and the desired purchase prices are “$ 40,000” and “$ 160,00”, respectively.
If "0", as shown in FIG.
The desired purchase price is input to the 3G input field using the input device 32 (step S1608). When the desired purchase price of the product is input, the CPU 31 transmits the input desired purchase price to the store server 1 via the transmission control unit 37.
0 (step S1609), and waits for a response from the store server 10 (step S1610).

Then, upon receiving the desired selling price from the store server 10 via the transmission control unit 37 (step S1611), the CPU 31 displays this on the display device 33 (step S1612), and displays the displayed desired selling price. Then, a message asking the customer whether negotiation has been established is displayed (step S1613). If it is determined that the negotiation has been completed (step S1613; Yes), the CPU 31 transmits a message signal notifying the establishment of the negotiation to the store server 10 via the transmission control unit 37 together with the product order request (step S1614). (Step S1615).

Upon receiving the commodity order completion message signal from the store server 10 via the transmission control unit 37 (step S1616), the CPU 31 displays this on the display device 33 (step S1617), and terminates the price cut negotiation process. .

On the other hand, if it is determined in step S1613 that the negotiation has not been established with the displayed desired selling price (step S1613; No), the CPU 31 displays a message asking the customer whether the negotiation is desired to be continued on the display device 33 (step S1618). If it is desired to continue the negotiation (step S1618; Yes), the process moves to step S1608.

If the user does not wish to continue the negotiation in step S1618 (step S1618; No), the CP
U31 displays a price cut negotiation stop message on the display device 33 (step S1619), transmits a price cut negotiation stop message signal to the store server 10 via the transmission control unit 37 (step S1620), and ends the price cut negotiation process. . If the user does not wish to purchase a plurality of products (Step S1603; No), or does not want the bargaining negotiation (Step S1604; No), the process ends.

On the other hand, as shown in FIG. 31, the store server 10 waits for a communication connection from the product terminal 30 (step S1701), and when the communication connection is established (step S170).
1; Yes), the CPU 11 proceeds to step S160 in FIG.
In step S1702, a price cut negotiation request and a product code of a product desired to be purchased are received from the product terminal 30. The CPU 11 searches the shop terminal search file 16f based on the received product code (Step S).
1703) Based on the read shop terminal information, a request for a bargain negotiation and product information such as a product code and a product name of the product desired to be purchased are transmitted to the shop terminal 50 at the sales floor where the related product is displayed and sold. 17 (step S1704).

Next, upon receiving the desired purchase price of the product transmitted from the product terminal 30 via the transmission control unit 17 in step S1609 of FIG. 29 (step S1705), the CPU 11 receives the desired purchase price received by the shop terminal 50. Is transmitted via the transmission control unit 17 (step S170).
6). Then, the CPU 11 waits for a response from the shop terminal 50 (step S1707). When the desired selling price of the product is received from the shop terminal 50 via the transmission control unit 17 (step S1708), the desired selling price received to the product terminal 30 is received. Is transmitted via the transmission control unit 17 (step S170).
9).

Next, the CPU 11 waits for a response from the merchandise terminal 30 (step S1710). If the desired sale price transmitted to the merchandise terminal 30 indicates that the bargain negotiation has been completed (step S1711; Yes), the CPU 11 notifies the negotiation completion. The message signal is received from the product terminal 30 via the transmission control unit 17 together with the product order request (step S1712). Further, the CPU 11 transmits the received negotiation success message signal to the store terminal 50 via the transmission control unit 17 together with the product order request (step S
1713), the product order completion message signal is sent to the product terminal 3
0 (step S1714), and terminates the price cut negotiation process.

[0224] On the other hand, in step S1711, if the bargain negotiation is not established with the desired selling price transmitted to the product terminal 30 (step S1711; No), and negotiation continuation is desired (step S1715; Yes), the process proceeds to step S1705. .

If the user does not wish to continue the negotiation in step S1715 (step S1715; No), the CPU 1
1 is a signal indicating that a negotiation stop message is to be sent to the transmission control unit 17.
Is received from the product terminal 30 via (step S171)
6) Further, this is transmitted to the shop terminal 50 via the transmission control unit 17 (step S1717), and the price cut negotiation process ends.

The shop terminal 50 waits for a communication connection from the shop server 10 as shown in FIG. 32 (step S180).
1) When communication is established (step S1801; Ye)
s), the CPU 51 receives the price cut negotiation request transmitted in step S1704 of FIG. 31 together with the product code of the product desired to be purchased from the store server 10 via the transmission control unit 57, and displays this on the display device 53. (Step S
1802). Next, the CPU 51 compares the desired purchase price transmitted in step S1706 of FIG.
7 from the store server 10 via the display device 5
3 (step S1803). Next, when the desired selling price of the product is input to the input device 52 (Step S)
1804) The input desired selling price is transmitted to the transmission control unit 5
7 to the store server 10 (step S180).
5) Wait for a response from the store server 10 (step S18)
06).

Then, in the case where the bargaining negotiation is established based on the desired selling price transmitted to the store server 10 (step S1)
807; Yes), the CPU 51 sends a message signal notifying that the negotiation has been completed, together with the product order request, to the transmission control unit 57.
Received from the store server 10 via the server (step S180).
8) This is displayed on the display device 53 (step S18).
09), the price cut negotiation process ends.

On the other hand, in step S1807, if the bargaining negotiation is not established with the desired selling price transmitted to the store server 10 (step S1807; No) and it is desired to continue the negotiation (step S1810; Yes), the process proceeds to step S1803. .

If it is determined in step S1810 that negotiations are not to be continued (step S1810; No), the CPU
A transmission control unit 5 transmits a price cut negotiation stop message signal.
7 from the store server 10 via the display device 5
3 (step S1811), and terminates the bargain negotiation process.

As described above, according to the merchandise sales support system 1 of the eighth embodiment, a customer who wants to purchase a plurality of merchandise can collectively negotiate a discount from the merchandise terminal 30 at one time. Because it is possible, it is not necessary to go to each sales floor by itself, and it is possible to purchase products comfortably. Further, since the bargaining negotiation is performed via the display screen, the bargaining negotiation is easier for the customer than the bargaining negotiation is performed directly.

In the above embodiment, the store inputs the desired selling price of the product from the store terminal 50 and negotiates a discount. However, the present invention is not limited to this.
It is good also as a structure which inputs a desired selling price from the shop server 10 and negotiates a discount.

[Ninth Embodiment] Next, a ninth embodiment of the product sales support system 1 according to the present invention will be described.

The merchandise sales support system 1 of the ninth embodiment has a store server 10, a maker server 20, a merchandise terminal 30, and the like, similar to the merchandise sales support system 1 shown in FIG.
Store terminals 50 are connected for communication via the network 2.

In the merchandise sales support system 1 of the ninth embodiment, for example, a plurality of merchandise connected by a specific maker designated by the store are set as recommended merchandise, and the customer performs a trial operation of merchandise in the store including the recommended merchandise. As a result of examining the purchased product, if it is decided to purchase the recommended product, it is determined using the personal ID issued to identify the customer in advance and how much the customer has operated the recommended product until the purchase decision. , If this reaches a certain value, discounts on recommended products.

The shop server 10 according to the ninth embodiment,
Since the configurations of the maker server 20, the product terminal 30, and the store terminal 50 are the same as those of the sixth embodiment, a description thereof will be omitted, and the same components as those shown in the sixth embodiment will be described. , Are denoted by the same reference numerals.

In the ninth embodiment, the store server 10
The storage medium 16 stores a discount amount search file 16h described later. Also, the CPU 11 of the store server 10
The recommended product discount processing (see FIG. 33) is executed.

Now, the discount amount search file 16h will be described. As shown in FIG. 2, the discount amount search file 1 stored in the storage medium 16 of the store server 10
In 6h, the discount amount for the number of operations of the recommended product is
It is set and stored in advance by the store or the manufacturer.

Next, the operation of the ninth embodiment will be described with reference to FIG. FIG. 33 is a flowchart illustrating the recommended merchandise discount processing executed in the store server 10.

This flowchart is for explaining a program for realizing each function in the store server 10 constituting the product sales support system 1 according to the present invention. This program will be described using an example in which the program is stored in the storage medium 16 in the form of a program code that can be read by the CPU 11, but it is not necessary to store all functions in the storage medium 16, and a part of the function may be used as necessary. Alternatively, the whole may be received from the transmission control unit 17 via the network 2 and realized.

In the store server 10, as shown in FIG.
Waiting for a communication connection from the shop terminal 50 (step S190)
1) If there is a customer who wants to perform the recommended product continuous operation, communication is established from the shop terminal 50 (step S1901; Y).
es), the CPU 11 receives a personal ID transmission request from the shop terminal 50 via the transmission control unit 17 (step S190)
2). The CPU 11 generates a personal ID (step S19)
03), and transmits the generated personal ID to the shop terminal 50 via the transmission control unit 17 (step S1904), and waits for a response from the shop terminal 50 (step S1905).

The customer who has been issued the personal ID from the shop terminal 50 performs a trial operation of the article terminal 30 in the shop, and if it is not a recommended product operation (step S1906; No), the process proceeds to step S1909. Is a recommended product (Step S1906; Yes), the CPU 31 of the recommended product terminal 30, for example, as shown in FIG. 34A, displays the individual I displayed on the display device 33 of the recommended product terminal 30.
The customer is requested to input a personal ID on the D input screen 33H. Then, when the customer inputs the personal ID through the input device 32 and transmits it to the store server 10, the store server 10
CPU 11 receives the personal ID input from the recommended product terminal 30 via the transmission control unit 17 (step S1).
907). Next, the CPU 11 sets the counter to plus one based on the received personal ID and stores it in the counter memory 14b of the RAM 14 (step S1908). Then, until it is determined that the customer has finished the trial operation of the product terminal 30 in the store (Step S1909; Yes), Step S19 is performed.
Operations from 06 to step S1908 are repeatedly performed.

Next, when the customer purchases the recommended product (step S1910; Yes), the CPU 11 receives the counter confirmation request together with the personal ID from the shop terminal 50 via the transmission control unit 17 (step S1911). The counter value stored in the counter memory 14b of the RAM 14 is obtained based on the ID (step S1912).

Further, the CPU 11 searches the discount amount search file 16h based on the acquired counter value and reads out the discount amount (step S1913). , And finally, the personal ID is transmitted to the product terminal 30 via the transmission control unit 17 (step S1915), and the recommended product discount processing is ended.

[0244] When the store terminal 50 receives the discount amount from the store server 10, it displays it on the display device 53. or,
Lastly, the product terminal 30 to which the personal ID has been input is similarly
When the discount amount is received from the store server 10, it is displayed on the display device 33. At this time, for example, if the discount amount is “￥
2,000 ", as shown in FIG. 34B, a discount amount notification screen 33I for indicating this is displayed on the display device 3.
3, the display is not performed when the product terminal 30 does not have the display device 33.

On the other hand, in step S1910, when the customer does not purchase the recommended product (step S1910; N
o), the CPU 11 ends the recommended product discount processing.
If the discount amount based on the counter value is zero in step S1914 (step S1914; N
o), the CPU 11 transmits a message signal without discount via the transmission control unit 17 to the shop terminal 50 and finally the personal ID.
Is transmitted to the product terminal 30 where the input has been made (step S19)
16), end the recommended product discount processing.

When the shop terminal 50 receives the message signal without discount from the shop server 10, the shop terminal 50 displays this message signal on the display device 5.
3 is displayed. Similarly, when the product terminal 30 to which the personal ID has been input last receives the message signal without discount from the store server 10, the message signal is displayed on the display device 33. If not, no display is made.

As described above, according to the merchandise sales support system 1 of the ninth embodiment, a customer can receive a discount when purchasing a recommended merchandise by continuous operation of the recommended merchandise. Therefore, at the same time as the merits of discounts for customers, the store side and manufacturers who manufacture a series of recommended products will have the opportunity to introduce recommended products to customers,
More opportunities to sell products.

In the above-described embodiment, the personal ID for identifying the customer is issued from the shop terminal 50. However, the present invention is not limited to this. For example, it may be configured to be issued from the product terminal 30. Further, similarly to the fourth embodiment, the operation content may be stored and the operation content may be analyzed.

[Tenth Embodiment] Next, a tenth embodiment of the product sales support system 1 according to the present invention will be described.

In the merchandise sales support system 1 of the tenth embodiment, a store server 10, a maker server 20, and a merchandise terminal 30 are connected via a network 2 in the same manner as the merchandise sales support system 1 shown in FIG. Have been.

In the merchandise sales support system 1 of the tenth embodiment, the demonstration screen display processing described in the first embodiment is performed on the merchandise terminal 30 (see FIG. 5).
Is executed, after the customer has a strong interest in purchasing the product terminal 30 and wishes to further compare with other products, the personal mobile terminal owned by the customer such as a mobile phone is replaced with the product terminal. 30 and downloads information such as the specifications and price of the product terminal 30 from the store server 10 to the personal portable terminal via the product terminal 30.

Store server 1 in the tenth embodiment
0, the maker server 20, and the merchandise terminal 30 are the same as those in the first embodiment, so that the description thereof will be omitted, and the same parts as those shown in the first embodiment will be the same. It is represented by a sign.

In the tenth embodiment, for example, a portable telephone 60 is used as a personal portable terminal.
The mobile phone 60 is a PHS (Personal Handyphone System).
m) or a PDC (Personal Digital Cellular) type, CDMA (Code Division Multiple Access) type mobile phone or the like, and can perform wireless communication with a base station (not shown).

Next, the internal configuration of the mobile phone 60 will be described with reference to the block diagram of FIG. Mobile phone 60
Is a CPU (Central Processing Unit) 61, ROM
(Readonly Memory) 62, RAM (Random Access Mem)
ory) 63, a storage unit 64, an input unit 65, a display unit 66, a communication unit 67, a power supply unit 68, an audio processing unit (not shown), a microphone, a speaker, and the like.

The CPU 61 reads and executes various system programs stored in the ROM 62, and controls the driving of each unit. The CPU 61 reads and executes various application programs stored in the storage unit 64 in accordance with an input operation on the input unit 65, and executes
To realize various functions.

The ROM 62 is a flash memory or EEP
ROM, EPROM and other semiconductor storage elements,
A basic control program for the mobile phone 60 and data related to the program are stored.

The RAM 63 forms a work memory 63a for temporarily storing various programs executed by the CPU 61 and data related to these programs.

The storage unit 64 includes a storage medium such as a rewritable semiconductor storage element such as a flash memory, and the mobile phone 6 executed by the CPU 61 is stored in the storage medium.
0 various application programs and data related to these programs.

The input unit 65 includes a character key, a number key,
It has various keys associated with various functions such as call start / end, telephone directory editing, etc., and outputs an operation signal corresponding to the operated key to the CPU 61.

The display section 66 has an LCD (Liquid Crystal D).
is connected to a display screen such as isplay), and displays the input contents of the input unit 65, the contents of the telephone directory data, or a message related to the processing being executed on the display screen.

The communication section 67 has an interface capable of performing data communication with an external device. The communication section 67 is connected to a PC card slot (not shown) provided in the product terminal 30 via a PC card cable or the like. Send and receive data between

The power supply section 68 has a built-in rechargeable battery (not shown) such as a lithium-ion battery or a nickel-metal hydride battery.
To each part of

In the tenth embodiment, the store server 1
In addition to the demonstration data file 16a and the sales price file 16c, the storage medium 16 of 0 stores a specification information file 16i to be described later. Also, the store server 10
CPU 11 executes a mobile terminal data transmission process (see FIG. 38).

In the tenth embodiment, the product terminal 3
A cable (not shown) is connected to a connector (not shown) provided at the terminal 0, and the product terminal 30 transmits data to the mobile phone 60 via the cable. Also, the product terminal 30
CPU 31 executes a mobile terminal data transmission process (see FIG. 36).

Now, the specification information file 16i will be described. As shown in FIG. 2, in the specification information file 16i stored in the storage medium 16 of the store server 10, specification information of a product edited for a mobile terminal is stored in association with a product code. If the sales price information of the product is open to the public, each specification information stored in the specification information file 16i has a setting of a sales price information downloadable command.

Next, referring to FIGS. 36 and 38, the first
The operation in the 0th embodiment will be described. FIG. 36 is a flowchart illustrating a portable terminal data transmission process executed in the product terminal 30. FIG. 38 is a flowchart illustrating a portable terminal data transmission process executed in the store server 10.

Each of these flowcharts shows the store server 10, which constitutes the product sales support system 1 according to the present invention.
And a program for causing the product terminal 30 to realize each function. These programs will be described with an example in which the programs are stored in the storage media 16 and 36 in the form of a program code that can be read by the CPUs 11 and 31. However, it is not necessary to store all the functions in the storage media 16 and 36. Accordingly, some or all of them may be received from the transmission control units 17 and 37 via the network 2 and realized.

In the product terminal 30, as shown in FIG.
When the power is turned on and the execution of the demonstration screen display process (see FIG. 5) ends (step S200)
1) A message asking whether to download the specification information of the product terminal 30 to the mobile phone 60 owned by the customer is displayed on the display device 33 (step S2002). If the user does not want to download (step S2002; No), If the download is desired (step S2002; Yes), the product terminal 3
A message requesting that the cable connected to the communication unit 0 be connected to the communication unit 67 of the mobile phone 60 is displayed (step S2003).

When the portable telephone 60 and the product terminal 30 are connected by, for example, a PC card cable or the like, the CPU
31 communicates with the store server 10 via the transmission control unit 37 (step S2004), transmits a specification information transmission request and a product code to the store server 10 via the transmission control unit 37 (step S2005), The server waits for a response of No. 10 (step S2006).

Next, upon receiving the specification information from the store server 10 via the transmission control unit 37 (step S2007), the CPU 31 transmits the received specification information to the transmission control unit 3
7 and downloaded to the mobile phone 60 (step S2008). Further, when the received specification information includes the setting of the selling price information downloadable command (step S2009; Yes), the CPU 31 displays a message asking the customer whether he or she wants to download the selling price of the product terminal 30. (Step S2010) If this is desired (Step S2010; Yes), the CP
U31 transmits a sales price information transmission request of the product terminal 30 to the store server 10 via the transmission control unit 37 (Step S).
2011), and waits for a response from the store server 10 (step S2012).

Next, when receiving the sales price information from the store server 10 via the transmission control unit 37 (step S2013), the CPU 31 downloads the received sales price information to the mobile phone 60 via the transmission control unit 37 (step S2013). Step S2014). During the download, for example, a message “DOWNLOADING” is displayed on the display device 33 as shown in FIG. When the download ends, the CPU 31 displays a download completion message on the display device 33 (step S2015), and ends the mobile terminal data transmission process.

On the other hand, in step S2009, when the received specification information does not include the setting of the selling price information downloadable command (step S2009; N
o) Or, in step S2010, the product terminal 3
If the user does not wish to download the selling price of 0 (step S2010; No), the process proceeds to step S2015, a completion message is displayed on the display device 33, and the process ends.

[0273] The mobile phone 60 receives specification information or sales price information downloaded from the product terminal 30 via the communication section 67, and the CPU 61 stores the information in the storage section 64. When there is an input requesting display of specification information or sales price information from the input unit 65, the CPU 61 searches the storage unit 64 to read the information requested to be displayed, and causes the display unit 66 to display the read information. At this time, for example, the product terminal 30 is a “personal computer”,
If the selling price is “$ 220,000”, FIG.
As shown in (B), a specification information guide 66A for representing such information is displayed on the display unit 66 of the mobile phone 60.

On the other hand, as shown in FIG. 38, the store server 10 waits for a communication connection from the product terminal 30 (step S2101), and when the communication connection is established (step S210).
1; Yes), the CPU 11 proceeds to step S200 in FIG.
In step 5, the specification information transmission request and the product code transmitted from the product terminal 30 are received (step S2102). CP
U11 searches the specification information file 16i based on the received product code (step S2103), transmits the read specification information to the product terminal 30 via the transmission control unit 17 (step S2104), It waits for a response (step S2105).

If there is a request to transmit sales price information from the product terminal 30 (step S2106; Yes), the CPU 11
Is the sales price file 1 based on the received product code
6c is retrieved (step S2107), the corresponding sales price information is read out, transmitted to the product terminal 30 via the transmission control unit 17 (step S2108), and the portable terminal data transmission process ends.

[0276] On the other hand, in step S2106, when there is no sales price information transmission request from the product terminal 30 (step S2106; No), the CPU 11 ends the portable terminal data transmission processing.

As described above, according to the merchandise sales support system 1 of the tenth embodiment, the customer
Can be downloaded to the user's own mobile phone 60 and displayed. Therefore, when it is desired to examine the specification information and the price of the product terminal 30 at another sales floor or another store in the store, the information can be easily obtained and compared.

In the above embodiment, the mobile phone 60 is configured to download specification information and the like from the product terminal 30 via a cable. However, the present invention is not limited to this. , The information may be downloaded. Further, the information may be transmitted from the product terminal 30 to the mobile phone by IrDA communication or Bluetooth communication.

[Eleventh Embodiment] Next, an eleventh embodiment of the product sales support system 1 according to the present invention will be described.

In the merchandise sales support system 1 according to the eleventh embodiment, a store server 10, a maker server 20, and a merchandise terminal 30 are connected via a network 2 in the same manner as the merchandise sales support system 1 shown in FIG. Have been.

In the merchandise sales support system 1 according to the eleventh embodiment, for example, when a product to be demonstrated does not have a display device, the demonstration of the product is displayed on another merchandise terminal nearby. Display on the display device.

Store server 1 in the eleventh embodiment
0, the maker server 20, and the merchandise terminal 30 are the same as those in the first embodiment, so that the description thereof will be omitted, and the same parts as those shown in the first embodiment will be the same. It is represented by a sign.

In the eleventh embodiment, the product terminal 3
0 executes the demonstration data transfer process (see FIG. 39).

In the eleventh embodiment, the store server 1
0 executes the demonstration data transfer process (see FIG. 41).

Next, referring to FIGS. 39 and 41, the first
The operation in the first embodiment will be described. FIG. 39 is a flowchart for explaining the demonstration data transfer process executed in the product terminal 30, and FIG.
9 is a flowchart for explaining a demonstration data transfer process executed in the store server 10.

This flowchart is for explaining a program for realizing each function of the merchandise terminal 30 and the store server 10 constituting the merchandise sales support system 1 according to the present invention. This program is executed by the CPU 11, 3
3 is stored in the storage media 16 and 36 in the form of a readable program code, but it is not necessary to store all the functions in the storage media 16 and 36. Alternatively, all of them may be realized by receiving them from the transmission control units 17 and 37 via the network 2.

In the product terminal 30, as shown in FIG.
The power is turned on, and related product information display processing (see FIG. 8)
Is completed (step S3001), the demonstration data transfer process is started, and a related product selection screen is displayed on the display device 33 of the product terminal 30 (step S3002).

[0288] Here, when the customer selects an arbitrary related product from the related products displayed on the display device 33 by the input device 32 (step S3003), the CPU 31 determines whether there is demonstration data of the selected related product. ,
The transmission of the presence or absence of the display device, the designation of the designation of the display device, and the product code of the product terminal 30 are transmitted to the store server 10 via the transmission control unit 37 (step S3004), and the response from the store server 10 is awaited. (Step S300
5).

If the CPU 31 determines that there is no demonstration data as a result of the transmission from the store server 10 (step S3006; No), the demonstration transfer process ends as it is.
If it is determined that there is demonstration data (step S3006; Yes), the display device 3 is further capable of displaying the demonstration data on the related product selected further.
3 is provided (step S300).
7).

Then, based on the inquiry result transmitted from the shop server 10, the CPU 31 determines that the selected related product has the display device 33 (step S3).
007; Yes), the display device 33 of the product terminal 30 which is the selected related product is instructed to display a demonstration screen (step S3008), and the process ends.

On the other hand, the selected related product is displayed on the display device 33.
Is not provided (step S3007; No), it is determined whether or not the product terminal 30 for which the demonstration display is to be performed is specified (step S3).
009). Here, the product terminal 30 that should perform the demonstration display is the product terminal 30 that is displayed near the product related to the demonstration, and the designation of the product terminal 30 that should perform the demonstration display is stored in the demonstration data file 16a. Is stored.

Then, CPU 31 determines that the product terminal to be displayed has not been specified by the inquiry result transmitted from store server 10 (step S300).
9; No), the process is terminated as it is, but if the product terminal 30 to be displayed is specified (step S3009; Yes), the demonstration data is transferred to the specified product terminal 30, and furthermore, For example,
A transfer notification screen 33J for notifying the data transfer of the specified product as shown in FIG. 40A is displayed on the display device 33 of the product terminal 30 operated by the customer (step S301).
0), the demonstration data transfer process ends. Then, at the product terminal 30 to which the demonstration data has been transferred (for example, a television displayed near the designated product), for example, a demonstration screen 33K as shown in FIG. You.

On the other hand, as shown in FIG. 41, the store server 10 waits for a communication connection from the product terminal 30 (step S3101), and when the communication connection is established (step S310).
1; Yes), the CPU 11 proceeds to step S30 in FIG.
At 04, a transmission request for the presence / absence of demonstration data, the presence / absence of a display device, the presence / absence of display device designation, and the product code of the product terminal 30 transmitted from the product terminal 30 are received (step S3102).

The CPU 11 searches the demonstration data file 16a based on the received product code (step S3103), and determines whether there is demonstration data of a product corresponding to the specified product code, whether a display device is provided, and whether a display device is designated. Is confirmed (step S3104). Then, the confirmed result is transmitted to the transmission control unit 1.
7 to the product terminal 30 (step S310).
5), end this processing.

As described above, according to the merchandise sales support system 1 of the eleventh embodiment, the customer
Can be viewed on the display device 33 of the product terminal 30 near the product, so that it is easier to understand the specifications of the product by watching the demonstration while watching the actual product.

[0296]

According to the first aspect of the present invention, the product information can be provided to customers who are interested in the product terminal even if there is no store clerk, so that the number of store clerks arranged in the store can be reduced. Become like Further, since the customer can easily obtain the product information from the product terminal, there is no need to search for a clerk to receive an explanation, and the purchase of the product can be easily examined.

According to the second aspect of the present invention, it is needless to say that the same effect as that of the first aspect of the invention can be obtained. And display better product information.

According to the third aspect of the present invention, it is needless to say that the same effect as the first or second aspect of the invention can be obtained. In addition to increasing the number of opportunities to advertise and sell, customers can easily obtain useful related product information without bothering them.

According to the fourth aspect of the invention, it is needless to say that the same effect as that of the third aspect of the invention can be obtained. Since it can be smoothly guided to the sales floor of the related product, the number of clerks to be arranged in the store can be reduced. In addition, since the customer can obtain the sales floor guidance information from the product terminal, there is no need to search for the sales floor and roam the inside of the store, and the customer can have an opportunity to easily examine related products.

According to the fifth aspect of the present invention, it is needless to say that the same effects as those of the fourth aspect of the invention can be obtained. Can be guided.

According to the invention of claim 6, claims 3 to
Needless to say, the same effect as the invention described in any one of 5 is obtained, the commodity sales support device can automatically receive the order of the commodity from the customer, and can surely respond to the order of the customer, In addition to being able to respond quickly, the number of clerks can be reduced. In addition, since the customer can place an order for a product to be handled at a distant sales floor from the sales terminal, it is not necessary to search for the sales floor and walk around the store, so that shopping can be performed comfortably.

According to the seventh aspect of the present invention,
Needless to say, the same effect as that of the invention described in any one of 6 is obtained. When purchasing the product, the customer does not need to go to the sales floor of the product for which the bargain negotiation is desired. The bargaining negotiations can be performed without facing the clerk, so that the bargaining negotiations can be performed without resistance.

According to the eighth aspect of the present invention, it is needless to say that the same effect as the sixth or seventh aspect of the invention can be obtained.
There is no need to order products that are not in stock, which can improve work efficiency. In addition, since the customer can check the stock and order the product quickly by himself / herself, the customer can shop more reliably and with peace of mind.

[0304] According to the ninth aspect of the present invention, the first aspect of the present invention.
It is a matter of course that the same effect as the invention described in any one of 8 is obtained. In particular, since the product information includes the sales price of the product, a price tag or the like is created and the There is no need to arrange them, and it is possible to respond promptly when a change in sales price is required.

According to the tenth aspect, the first aspect is provided.
Needless to say, the same effects as those of the invention described in any one of Items 1 to 9 can be obtained, since the product information is provided to the customer's mobile terminal,
The product can be more effectively impressed, and the opportunity to sell the product increases. Also, the customer can display the product information on his / her own portable terminal when necessary without taking notes or the like of the product information, and can easily compare and examine the products.

According to the eleventh aspect, the manufacturer can refer to the analyzed operation tendency at the time of product development and the like.
Product development from the user's perspective can be performed.

According to the twelfth aspect of the present invention, it is needless to say that the same effect as that of the eleventh aspect can be obtained. The manufacturer can use this opportunity to introduce other products and the like to the customer, and together with the operation of the product terminal and the discount, can stimulate the customer's willingness to purchase.

According to the thirteenth and fifteenth aspects of the present invention, product information can be provided to a customer who is interested in a product terminal even if there is no store clerk, so that the number of store clerks arranged in the store can be reduced. Become like

According to the fourteenth and sixteenth aspects of the present invention, since the customer can easily obtain the buyer's useful information from the product terminal, there is no need to search for a clerk to receive an explanation. it can. In addition, since the product terminal itself with the display unit can provide useful information for customers such as products, there is no need for special advertising equipment,
Can advertise products.

[Brief description of the drawings]

FIG. 1 is a merchandise sales in a state where a store server, a maker server, a merchandise terminal, and an in-store display device are connected via a network in the first to fifth and ninth to eleventh embodiments of the present invention. It is a figure showing an example of a support system.

FIG. 2 is a block diagram showing an internal configuration of the store server of FIG.

FIG. 3 is a block diagram showing an internal configuration of a maker server of FIG. 1;

FIG. 4 is a block diagram illustrating an internal configuration of the product terminal of FIG. 1;

FIG. 5 is a flowchart showing an operation of a demonstration screen display process by the product terminal.

FIG. 6 is a diagram illustrating a display example of a demonstration screen display process by a product terminal.

FIG. 7 is a flowchart showing an operation of a demonstration screen display process by the shop server.

FIG. 8 is a flowchart showing an operation of a related product information display process by a product terminal.

FIG. 9 is a diagram illustrating a display example of a related product information display process performed by a product terminal.

FIG. 10 is a flowchart illustrating an operation of a related product information display process performed by a store server.

FIG. 11 is a flowchart showing an operation of a selling price display process by a product terminal.

FIG. 12 is a diagram illustrating a display example of sales price display processing by a product terminal.

FIG. 13 is a flowchart showing an operation of a selling price display process by the store server.

FIG. 14 is a flowchart showing an operation of an operation information analysis process by a product terminal.

FIG. 15 is a flowchart showing the operation of the operation information analysis processing by the store server.

FIG. 16 is a flowchart showing the operation of the operation information analysis processing by the maker server.

FIG. 17 is a diagram showing a display example of operation information analysis processing by a product terminal and a maker server.

FIG. 18 is a flowchart illustrating an operation of a guidance display process performed by a product terminal.

FIG. 19 is a diagram illustrating a display example of guidance display processing by a product terminal and an in-store display device.

FIG. 20 is a flowchart showing an operation of a guidance display process by the store server.

FIG. 21 is a diagram illustrating an example of a merchandise sales support system in a state where a store server, a maker server, a merchandise terminal, and a store terminal are communicatively connected via a network in the sixth to eighth embodiments of the present invention. It is.

FIG. 22 is a block diagram showing an internal configuration of the shop terminal of FIG. 21.

FIG. 23 is a flowchart showing an operation of a related product order process by a product terminal.

FIG. 24 is a diagram illustrating a display example of a related product order process by a product terminal.

FIG. 25 is a flowchart showing the operation of a related product order process by the store server.

FIG. 26 is a flowchart showing an operation of a stock confirmation order process by a product terminal.

FIG. 27 is a diagram showing a display example of a stock confirmation order process by a product terminal.

FIG. 28 is a flowchart showing an operation of a stock confirmation order process by a store server.

FIG. 29 is a flowchart showing an operation of a price cut negotiation process by a product terminal.

FIG. 30 is a diagram illustrating a display example of a price cut negotiation process by a product terminal.

FIG. 31 is a flowchart showing the operation of a bargain negotiation process performed by the store server.

FIG. 32 is a flowchart showing an operation of a bargain negotiation process by a shop terminal.

FIG. 33 is a flowchart showing an operation of a recommended product discount process by the store server.

FIG. 34 is a diagram illustrating a display example of a recommended product discount process on a product terminal.

FIG. 35 is a block diagram showing an internal configuration of the mobile phone used in FIGS. 36 to 38;

FIG. 36 is a flowchart showing an operation of a portable terminal data transmission process by a product terminal.

FIG. 37 is a diagram illustrating a display example of a mobile terminal data transmission process performed by a product terminal and a mobile phone.

FIG. 38 is a flowchart showing the operation of the portable terminal data transmission processing by the store server.

FIG. 39 is a flowchart showing the operation of the demonstration data transfer process by the product terminal.

FIG. 40 is a diagram illustrating a display example of a demonstration data transfer process by a product terminal.

FIG. 41 is a flowchart showing the operation of the demonstration data transfer process by the store server.

[Explanation of symbols]

 1 Merchandise Sales Support System 10 Store Server 11 CPU 12 Input Device 14 RAM 15 Storage Device 16 Storage Medium 16a Demonstration Data File 16b Related Product Search File 16g Inventory Search File 17 Transmission Control Unit 20 Maker Server 21 CPU 22 Input Device 24 RAM 25 Storage Device 26 Storage medium 26b Operation information database 27 Transmission control unit 30 Commodity terminal 31 CPU 32 Input device 33 Display device 34 RAM 35 Storage device 36 Storage medium 37 Transmission control unit 38 Printing device 40 In-store display device 50 Store terminal 60 Mobile phone

Continuation of the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (reference) G06F 17/60 506 G06F 17/60 506 G07G 1/01 301 G07G 1/01 301D 1/12 321 1/12 321Z 361 361E 1/14 1/14

Claims (16)

[Claims] 1. A product terminal displayed in a store, a product sales support device connected to the product terminal via a communication line,
A merchandise sales support system comprising: a merchandise sales support device; a storage unit configured to store merchandise information regarding merchandise sold in a store; Product information acquisition means for acquiring from the storage means product information about the product information acquired by the product information acquisition means,
Product information transmission control means for transmitting to the product terminal that has requested transmission; the product terminal; an input means for inputting a request for transmission of product information to the product sales support device; and the product information. Merchandise information display control means for displaying the merchandise information transmitted by the transmission control means on at least one of its own display unit and display means arranged in the store; Support system. 2. The product sales support system according to claim 1, wherein the product information includes version information of the product information, and the product terminal transmits the product transmitted from the product sales support device. Product information storage means for storing information, version information transmission control means for transmitting the version information of the product information stored in the product information storage means to the product sales support device at a predetermined timing, The product sales support device includes a determination unit configured to determine whether or not the version is the latest one based on an input of the version information transmitted by the version information transmission control unit. When the determination unit determines that the version is not the latest version,
A product sales support system, wherein the latest version of product information is obtained from the storage means. 3. The product sales support system according to claim 1, wherein the product sales support device obtains, from the storage unit, product information of a related product related to the product terminal that has requested transmission. And a related product information transmission control unit for transmitting the product information acquired by the related product information acquisition unit to the product terminal as related product information, wherein the product terminal includes the related product information transmission control. And a related product information display control means for controlling the display of the related product information transmitted by the means on at least one of the display unit and the display means. 4. The merchandise sales support system according to claim 3, wherein the merchandise sales support device creates sales floor guidance information for guiding a sales floor of the related goods based on the input of the selection information of the relevant goods. Creating means, and sales floor guidance information transmission control means for transmitting the sales floor guidance information created by the creating means to the product terminal;
The merchandise terminal comprises: a counter information display control means for displaying the counter information transmitted by the counter information transmission control means on at least one of the display unit and the display means. A product sales support system characterized by being provided. 5. The merchandise sales support system according to claim 4, further comprising a display device connected to said merchandise sales support device via a communication line and arranged in a store, wherein said creating means provides guidance as sales floor guidance information. A number is created, and a display direction of the selected related product is calculated from the position of the product terminal. The product sales support device includes: a guide number created by the creating unit; and a display direction of the selected related product. And a display control means for controlling the display on at least one of the display unit and the display device. 6. The merchandise sales support system according to claim 3, wherein the merchandise terminal is the merchandise information or the related merchandise displayed on at least one of the display unit and the display unit. A selection unit for selecting an arbitrary product from the information; and a selection information transmission control unit for transmitting selection information of the product selected by the selection unit to the product sales support device. A sales support system, comprising: an order receiving unit that receives an order for a product based on the selection information transmitted by the selection information transmission control unit. 7. The merchandise sales support system according to claim 3, further comprising: a store terminal connected to said merchandise terminal via said merchandise sales support device; A sales price input unit connected to the sales support device via a communication line, for inputting a sales price of a product or a related product, and transmitting the sales price input by the sales price input unit to a product terminal, First communication control means for performing control for receiving a desired purchase price of a product or a related product transmitted from a product terminal; store display means; and a desired purchase price received by the first communication control means. Display control means for controlling display on a display means, the product terminal includes a desired purchase price input means for inputting a desired purchase price of a product or a related product; A second communication control unit for transmitting the desired purchase price input by the input price input unit to the shop terminal, and receiving the sales price transmitted from the shop terminal; and The sales price received,
A display control means for controlling the display on the shop display means; 8. The merchandise sales support system according to claim 6, wherein the merchandise sales support device is provided in a store that sells the merchandise, and stores an in-store inventory of the merchandise sold in the store. Storage means; inventory checking means for checking the stock of the goods or related goods for which the order has been received by the order receiving means; and ordering means for ordering the maker when the stock checking means determines that there is no stock. A product sales support system characterized by: 9. The merchandise sales support system according to claim 1, wherein the merchandise information includes a sales price of the merchandise. 10. The merchandise sales support system according to claim 1, further comprising: a portable terminal capable of communicating information via a communication line and having a display unit. And a portable terminal transmission control means for transmitting the commodity information to the portable terminal. 11. A merchandise sales support system comprising: a merchandise terminal displayed in a store; and a merchandise sales support device connected to the merchandise terminal via a communication line, wherein the merchandise terminal includes the merchandise terminal. , And transmission control means for transmitting operation information including the operation content and the number of operations performed by the operation means to the product sales support device. The product sales support device includes: A merchandise sales support system comprising: a storage unit that stores operation information transmitted from a control unit; and an analysis unit that analyzes an operation tendency based on the operation information stored by the storage unit. 12. The merchandise sales support system according to claim 11, wherein the merchandise sales support device determines discount contents of a merchandise price based on the operation information transmitted from the merchandise terminal; Discount content transmission control means for transmitting the discount content determined by the discount content determination means to the product terminal,
A merchandise terminal, the merchandise terminal comprising: an output control unit for outputting the discount content transmitted by the discount content transmission control unit by an output unit. 13. A merchandise sales support device connected via a communication line to a merchandise terminal to be displayed in a store, comprising: storage means for storing merchandise information relating to merchandise sold in the store; Product information acquisition means for acquiring the product information relating to the product terminal from the storage means, based on the transmission request for the product information, and the product information acquired by the product information acquisition means,
A product information transmission control unit for transmitting the product information to the product terminal that has requested the transmission. 14. A merchandise terminal for in-store display having a display unit and connected to a merchandise sales support device via a communication line, wherein the merchandise sales support device has merchandise information, version information, and sales floor guidance information. Transmission request means for making a request for transmission of purchaser useful information useful to the purchaser, including advertisement information, and the purchaser useful information transmitted from the merchandise sales support apparatus according to the transmission request of the transmission request means, And a display control means for displaying on at least one of the display unit and the display means arranged in the store. 15. A function for causing a computer connected to a product terminal to be displayed in a store via a communication line to store product information relating to a product to be sold in the store in storage means; Executing a function for causing the storage unit to acquire the product information related to the product terminal based on the product information transmission request, and a function for transmitting the acquired product information to the product terminal that has requested transmission. Program to let you. 16. A computer for display in a store, which has a display unit and is connected to a product sales support device via a communication line. The product sales support device is provided with product information, version information, sales floor guidance information, and advertisement. A function for causing the buyer to make a request for transmission of useful buyer useful information including information, and a function for making the transmission request available The buyer useful information transmitted from the product sales support apparatus in accordance with the transmission request ,
A program for executing a function of causing at least one of the display unit and display means arranged in the store to display the program.