JP2002236857A - Transaction certifying method and transaction certifying system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technology capable of objectively certifying a fact on transactions so that an interested party can agree and to effectively copie with it even when causing trouble later. SOLUTION: When a transaction contract is made between a customer and a salesperson, a telephone call is made to a transaction certifying server 4 from a customer telephone 1. The transaction certifying server 4 accepts a call thereby as a registering request for transaction certifying information, issues a proper transaction certifying number, and informs the customer home side of the number. Afterwards, customer information for specifying the customer himself/herself and transaction information for specifying a transaction object are transmitted to the transaction certifying server 4 from a mobile terminal 2 for the salesperson, and are registered in a transaction certifying information database 4c together with the transaction certifying number and a telephone number at calling time in the transaction certifying server 4. When trouble is caused later on the transaction contract, the transaction certifying number is transmitted to the transaction certifying server 4 to inquire of the registered transaction certifying information so that a fact of the contracted transaction content is certified by the registered information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transaction certifying method and a transaction certifying system for certifying the fact of a transaction by exchanging information through a telecommunication line.

[0002]

2. Description of the Related Art Conventionally, in transactions relating to the purchase and sale of specific goods, for example, door-to-door sales in which a sales clerk such as a jeweler or a clothing retailer visits a customer's home to conduct business talks with the customer has been carried out. In transactions related to service subscription contracts such as contracts, transactions are conducted in a form of door-to-door sales in which a diplomat such as an insurance company goes to a customer's home to make a contract with a customer. In such a transaction by door-to-door sales, a sales representative or the like once orally concludes a transaction contract for buying and selling goods or subscribing to a service at the customer's home of the visiting destination, and then delivers the product based on the contents of the transaction contract at a later date. It is customary to pay the price. For example, in door-to-door sales of kimono, a sales representative of a kimono manufacturer and distributor brings a sample of fabric or catalog to the customer's home and recommends purchase to the customer. Along with the goods delivery method, payment method, and the like agreed by the customer, the contents of the contract indicating the fact of the transaction are recorded. Then, at a later date, the manufacturer and distributor tailor the kimono based on the contents of the contract, deliver the tailored kimono by a delivery method of customer consent, and perform settlement processing by a payment method of customer consent.

[0003]

Incidentally, in such a transaction by door-to-door sales, troubles often occur at the time of product delivery due to inconsistency in understanding between the customer and the salesperson who are the parties to the transaction. For example, when a product is delivered, a complaint such as "I do not remember ordering" or "Is different from the ordered product" is sometimes received due to misunderstanding of a customer. In addition, troubles occur between the two parties when a customer or a salesperson commits any wrongdoing contrary to the transaction contract.

[0004] Originally, a transaction contract for door-to-door sales is exchanged only by a customer who is a party and a salesperson in a closed room, that is, in a so-called closed state of a customer's home that is invisible to anyone other than the party. For this reason, there is no means for objectively proving the facts, even if the parties later disagree on whether or not a transaction contract has been concluded or the content of the transaction, and it has been difficult to deal with trouble. In the case of credit card payment, etc., generally, the signing of payment approval by the customer is performed at the same time as the delivery of the product, so it is unlikely that there will be disagreement about the contents of the order later, but it will take time from the conclusion of the transaction to the delivery of the product. For many door-to-door sales,
This is a situation where it is necessary to deal with the above-mentioned trouble.

[0005] The present invention has been made in view of such circumstances, and in various transactions, such as door-to-door sales, in which contracts are made only between trading parties, the presence or absence of a completed trading contract and the recognition of each party. Provide technology that enables the parties to objectively prove the facts about the transaction, such as the legitimacy of the transaction contract that they are making, so that both parties can understand it, and can effectively deal with problems that may occur later. It is intended to be.

[0006]

In order to achieve the above object, a transaction certifying method according to the present invention is provided for identifying a transaction for which a contract has been established between a customer and a trader employee. The information and the information indicating the customer, the employee, and the contents of the transaction are stored in association with each other. Then, the stored information is provided to the customer and the employee via a telecommunication line. In this specification, "employee employee"
Is a term that refers to a concept that also includes non-employees, such as business owners and agents that are traders, and is used as a generic term for those who have transacted with customers.

[0007] Further, the transaction certification system according to the present invention comprises:
When a transaction is made between a customer and an employee of a trader, a calling means capable of making a call from the place where the contract is made, and information showing the contents of the employee and the transaction from the place where the deal is made. Transmitting means capable of transmitting, and identification information for identifying a transaction with respect to a call received by the calling means and information transmitted by the transmitting means via a telecommunication line, and for receiving a call from the calling means. And a server that stores the issued identification information, the information indicating the customer, and the information received from the transmission unit in the storage unit in association with each other. And for the customer and the employee,
The server provides the information stored in the storage means through a telecommunication line, thereby certifying the fact of the transaction. Here, the server is used to indicate a computer having the functions described above and below, and is a computer such as a personal computer or a mainframe computer, and a communication terminal having a communication function in addition to a storage and information processing function. And the like.

[0008]

DESCRIPTION OF THE PREFERRED EMBODIMENTS <First Embodiment> (1) Configuration An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a diagram showing the configuration of the transaction certification system according to the first embodiment of the present invention. The transaction certification system according to the present embodiment is an information communication system that implements a certification service for certifying the facts of the transaction such as the transaction contents with respect to the transaction between the customer and the salesperson performed at the customer's house by door-to-door sales. As shown in FIG. 1, the system includes a customer telephone 1 and a salesperson mobile terminal 2 used at the customer's home, a communication network 3, and a transaction certification server 4.

[0009] The customer telephone 1 is a telephone carried by the customer at the customer's home, that is, a telephone used by the customer. The customer's telephone 1 may be any telephone that is assigned a unique telephone number and is capable of communicating with the outside from the customer's home. For example, a general telephone connected to a wired fixed communication network An in-home telephone or a general mobile telephone connectable to a wireless mobile communication network may be used.

The salesperson mobile terminal 2 is used by a salesperson of a dealer who conducts door-to-door sales to bring it to a customer's home, that is, a mobile terminal related to the use of an employee. And a communication means capable of transmitting and receiving information via a network. In the present embodiment, as an example of the configuration of such a salesperson mobile terminal 2, a configuration in which a business-use mobile terminal 2a is connected to a mobile phone 2b is employed.

[0011] The business portable terminal 2a is an HHT (HaT) used by a salesperson to input information relating to a transaction with a customer.
nd-Held Terminal).
A control unit composed of an OM and a RAM, an input unit such as a key arrangement for receiving information input by a salesperson, a card reading unit used when a credit card or the like is used for a transaction with a customer, a transaction content, and the like. It has a display unit for displaying predetermined information, a receipt printing unit for printing and issuing a receipt including a description of transaction details, a communication interface for connecting to the outside and exchanging information.
The mobile phone 2b is a mobile communication terminal having a function of transmitting and receiving information such as packet communication in addition to a call function. The mobile phone 2b has an information input unit, a display unit, a voice detection unit, an output unit, and the like, and an external device connection. And a communication interface of the business portable terminal 2a is connected via a cable or the like.
As a result, the mobile phone 2b functions as an information transmitting / receiving unit that causes the business portable terminal 2a to perform information communication, and the business portable terminal 2a can exchange information with the outside (outside the customer's home) via the mobile communication network. It has become.

The communication network 3 is a communication network for communicatively connecting the customer's home and the communication equipment of the transaction certification center via a telecommunication line, and accommodates the customer's telephone 1 and the mobile telephone 2b of the salesperson's mobile terminal 2. These are connected to the transaction certification server 4 installed in the transaction certification center. For example, the customer telephone 1 is a general home telephone and the transaction certification server 4
Is a server on the Internet, the communication network 3 is composed of a fixed communication network to which the customer telephone 1 belongs, a mobile communication network to which the mobile phone 2b can be connected, and the Internet. Here, the Internet is defined to include a dedicated line or the like connected to the fixed communication network or the mobile communication network. In addition, the communication network 3 can provide a telephone number notification service for notifying the telephone number of the information transmission source communication device to the information transmission destination communication device.

The transaction certifying server 4 is a server that provides, as a third party, a certifying service of facts relating to the transaction to customers and sales persons who are parties to the transaction.
a, information processing device 4b, transaction certification information database 4c
And a salesperson database 4d, and subscribes to the telephone number notification service by the communication network 3. It is assumed that the business portable terminal 2a is a terminal that has subscribed to the certification service provided by the transaction certification server 4 and is authorized to exchange information regarding the certification service.

The communication section 4a has a communication interface connected to the communication network 3, and performs voice communication of the transaction certification server 4 and other information transmission / reception via the communication network 3. The information processing device 4b includes an operation unit, a storage unit, a control unit, and the like necessary for processing various types of information related to the transaction.
It manages information processing in the inside and information exchange with the outside via the communication unit 4a. The information processing apparatus 4b is constituted by a computer or the like which reads a program for each processing operation in the transaction proof server 4 when implementing the proof service by the present transaction proof system, and a reception realized by the arithmetic means by the program. An information processing unit 40, a customer information processing unit 41, a transaction information processing unit 42, and an inquiry information processing unit 43 are provided. Although the details will be described later, the certification service provided by the transaction certification system includes registration of transaction certification information performed when a transaction contract is established between a customer and a salesperson,
The process is performed by referring to transaction certification information performed when a trouble occurs later on the transaction contents and the like, and processing related to registration of the transaction certification information is mainly performed by the reception information processing unit 40, the customer information processing unit 41, and Transaction information processing unit 42
The processing related to the inquiry of the transaction certification information is mainly executed by the inquiry information processing unit 43.

Here, the reception information processing section 40 receives a call from the customer to the transaction certification server 4 as a transaction certification information registration request, and executes predetermined information processing performed at the time of the reception. The customer information processing unit 41 receives customer information for identifying the customer from the customer home and registers it in the transaction certification information database 4c. The transaction information processing unit 42 receives transaction information such as the content of a contract that has been concluded from the customer home, and performs predetermined information processing such as registration of the received transaction information in the transaction certification information database 4c. The inquiry information processing unit 43
When the customer's home side makes a request for transaction proof information,
In accordance with the contents of the inquiry request, a process of providing information registered in the transaction certification information database 4c or the like to the customer premises is performed. The specific contents of the processing performed by each of these information processing units will be clarified in the operation description described later together with the details of the certification service by the transaction certification system.

The transaction certification information database 4c is a database composed of a large-capacity hardware memory and the like, and records and holds transaction certification information in a data structure in a table format as shown in FIG. . The transaction certification information referred to here is information for certifying the facts regarding the transaction. The data structure of FIG. 2 is an example of such a structure of the transaction certification information. For each transaction between the customer and the salesperson, the information corresponding to each item in the data structure is the transaction information of the information processing device 4b. It is registered by the processing unit 42 and the like.

The "transaction certification number" in the data structure of FIG. 2 is an identification number for identifying each transaction to be subjected to the certification service, and the "transaction certification number" corresponds to the "transaction certification number". "Certification information" and "transaction information" are registered. The "certification information" is mainly information for certifying a customer who has made a business contract. The "customer telephone receiving date and time" when the transaction certifying server 4 receives a call from the customer and the "customer telephone number" of the caller. And "customer information" such as the name and voice or video of the customer that identifies the customer. The “transaction information” is mainly information indicating the content of the contract that has been concluded, and is transmitted by the salesperson. The “transaction information reception date and time” to the transaction certification server 4 and the “salesperson code” indicating the salesperson And "transaction details" including information for specifying a transaction object, a settlement method, and the like. The transaction certification information in the present embodiment includes these “transaction certification numbers”, “certification information” including “customer telephone arrival date and time”, “customer telephone number” and “customer information”, “transaction information arrival date and time”, It consists of “salesman code” and “transaction information” including “transaction contents”. The content of the registration example of the transaction certification number “0010” shown in the figure will be described in the operation description described later as a specific example of the registered transaction certification information.

On the other hand, the salesperson database 4d in FIG.
This is a database in which information on sellers participating in the certification service by this transaction certification system and their sales staff is registered in advance, and is also configured by a large-capacity hardware memory and the like. In this transaction certification system, a unique seller code is assigned to each affiliated seller, and a unique seller code is assigned to each salesperson belonging to each affiliated seller. The information about the dealer and the salesperson is registered in advance in the data structure of.

"Seller information" in the data structure of FIG. 3 is information such as the name of the seller or the product handled, which specifies or introduces each affiliated seller, and corresponds to the "seller code" of each affiliated seller. Let me register. Also,
Register the “salesman code” of each salesperson belonging to each affiliated salesman in association with the “seller code” and “seller information”, and further associate the salesman with the “salesman code”. Register “salesperson information” such as the video and name of the salesperson. For example, ○ × having sales staffs A, B and C
A seller of kimono and small goods, which is a kimono store, is a member, and the seller code "16002266" and the salesperson codes "16001", "16002", and "16003" of salespersons A, B, and C are assigned to them. In this case, as shown in the figure, "16002266" is used as the "seller code" and "Name:
Kimono store, handling products: kimono, accessories, etc. "," salesperson code "
"16001", "16002" and "16003", and the corresponding "salesperson information" as "name and image of salesperson A", "name and image of salesperson B", and "name and image of salesperson C". Register the information of "video".

(2) Operation Registration of Transaction Certification Information Next, the operation of the transaction certification system having the above configuration will be described. In this transaction certification system, when a transaction contract between a customer and a sales clerk is made at a customer's home, transaction certification information for certifying the fact of the transaction is registered in the transaction certification server 4. FIG. 4 is a diagram showing a procedure for registering the transaction certification information. In this figure, customer telephone 1
The operation performed at the customer's home such as the operation of the mobile terminal 2 for salespersons and the like is shown on the left, and the information processing performed at the transaction proof server 4 is shown on the right. It shows a state in which the registration operation proceeds while exchanging information.

In registering the transaction certification information, it may be necessary to confirm with a salesperson in response to a request from a customer or the like. For example, require a customer to prove to a salesperson that he / she is a legitimate salesperson belonging to the merchant as expected, or ensure that the salesperson accepts his or her identity. And so on. For this reason, before proceeding to the registration processing of the transaction proof information relating to the closed transaction, it is determined whether or not to confirm the salesperson at the customer's house (step SA1). If the salesperson is to be confirmed at the request of the customer or the like (the determination result in step SA1 is “YES”).
(If) the salesperson operates the mobile phone 2b and the communication network 3
The mobile phone 2b is connected to the transaction certification server 4 via the server to request provision of information necessary for confirmation (step SA2).

At this time, the salesperson inputs predetermined information such as a salesperson code of the salesperson to which the salesperson belongs and his / her salesperson code in the operation of the portable telephone 2b, and requests the salesperson including the information. Is transmitted to the transaction certification server 4 from the customer's home (the sales terminal 2 for salesperson). Then, in the transaction proof server 4, the information processing device 4b receives the information request via the communication unit 4a, and the inquiry information processing unit 43 uses the salesperson code or the like included in the information request as a search key to read the salesperson database 4d. A search is performed to extract the seller information of the sales agent to which the sales agent of the transmission source belongs and the sales agent information of the sales agent, and return the extracted information to the mobile terminal 2 for sales agents (step SA).
3). As a result, sales clerk information and the like are provided from the transaction proof server 4 to the sales terminal 2 for sales clerks on the customer premises, and sales are performed at the customer premises based on the provided affiliation information and sales clerk information. Mobile phone 2b
Is displayed on the display unit. The salesperson presents the displayed image and the like to the customer (step SA4), and asks the customer to confirm that he / she is an authorized salesperson. The connection between the mobile phone 2b and the transaction certification server 4 is released as soon as the customer is confirmed, and the communication between the customer home and the transaction certification server 4 is interrupted.

Subsequently, at the customer's house, the customer makes a call from the customer telephone 1 to the transaction certification server 4 (step SA).
5), the process proceeds to register the transaction certification information relating to the closed transaction. If the salesperson is not confirmed (if the result of the determination in step SA1 is "NO"), the above-described processing (step S1) for presenting an image of the salesperson is performed.
A2 to SA4), the customer makes a call from the customer's telephone 1 to the transaction proof server 4 (the process proceeds from step SA1 to step SA5), and starts a process of registering the transaction proof information related to the closed transaction. .

When a customer calls the transaction proof server 4, a call is made from the customer telephone 1 to the transaction proof server 4 via the communication network 3 from the customer premises. When the call arrives at the transaction certification server 4, it is sent to the reception information processing unit 40 via the communication unit 4a together with the telephone number of the customer telephone 1 notified by the telephone number notification service of the communication network 3. Then, the reception information processing unit 40 receives the call as a registration request for the transaction certification information, and
The time and date of the incoming call from and the telephone number sent thereto are temporarily stored in the storage means in the information processing device 4b (step SA).
6).

Then, the reception information processing section 40 issues a transaction certification number in response to the received registration request from the customer telephone 1 (step SA7). Since the transaction certification number is used as an identification number for identifying each transaction to be subjected to the certification service as described above, a unique transaction certification number is sequentially assigned to sequentially accepted registration requests. In addition, a unique transaction certification number is issued for each transaction for which transaction certification information is registered by assigning a unique transaction certification number using a predetermined function such as a function whose dependent variables do not overlap. To be done. The reception information processing unit 40 issues a transaction certification number in response to the registration request from the customer's telephone 1 in the above numbering format, and issues the transaction certification number, the arrival date and time of the call from the customer's telephone 1, and The obtained telephone number of the customer telephone 1 is registered in the transaction certification information database 4c as the corresponding "transaction certification number", "customer telephone arrival date and time" and "customer telephone number" (step SA8).

For example, on August 30, 2000 AD, a sales representative A of a × kimono store visits a residence of a customer A for a door-to-door sale, and a transaction contract is concluded in which the customer A purchases kimono in installments. And In this case, 10 am
At around 1:30 pm, customer A calls the transaction proof server 4 using the home telephone, the call arrives at the transaction proof server 4 at 10:30:20 am, and the telephone number of the home telephone is changed.
****-****, the reception information processing unit 40
For example, 0010 is issued as the transaction certification number, and as shown in the registration example of FIG. 2, the transaction certification number “0010”, the customer telephone arrival date and time “2000.08.30, 10:30:20” and the customer telephone number “** **-
**** "is registered in the transaction certification information database 4c.

When issuing the transaction certification number, the reception information processing unit 40 generates a voice signal for uttering the transaction certification number, sends it out to the communication line with the customer telephone 1, and The customer premises side (customer telephone 1) is notified of the transaction certification number. As a result, at the customer's home, the customer listens to the issued transaction certification number, notifies the salesperson of the issued transaction certification number, and confirms the transaction certification number (step SA9). When the customer telephone 1 has a display unit, the transaction certification server 4 transmits the transaction certification number data and displays the transaction certification number on the display unit, thereby notifying the transaction certification number notification. It may be performed.

Next, it is determined whether or not customer information has been acquired at the customer's house (step SA10). That is, it is determined between the customer and the salesperson whether or not information such as the customer's name, audio, video, etc. is to be recorded in advance as customer information for identifying the customer. In the present embodiment, as described above, the telephone number of the customer telephone 1 held by the customer is registered in the transaction certification server 4 side, and the customer can be specified (certified) later by the telephone number. Whether or not to acquire the customer information is optional, and may be appropriately determined between the customer and the salesperson as needed.

When Customer Information is Acquired (Step S
If the result of the determination in A10 is "YES"), the salesperson operates the salesperson mobile terminal 2 and inputs customer information to the business portable terminal 2a while requesting the customer to cooperate such as voice. Is performed (step SA11). For example, the business portable terminal 2a
Of the customer, the customer's name is input, the voice of the customer is captured by the voice detection unit or the like of the mobile phone 2b, and stored in the RAM of the control unit in the business portable terminal 2a. In addition, as for the image of the customer, the customer is photographed by a digital camera or the like, and the image data is input to the business portable terminal 2a and stored in the RAM. in this case,
CCD (Charge Coupled Device) as mobile phone 2b
A camera equipped with a camera may be used, the customer may be photographed by the CCD camera, and video data may be supplied to the business portable terminal 2a.

After inputting the customer information, the sales clerk inputs the transaction certification number notified from the transaction certification server 4 to the business portable terminal 2a (step SA12). If the customer information is not acquired (if the result of the determination in step SA10 is "NO"), the salesperson enters the transaction certification number without inputting the customer information as described above. Input to 2a (from step SA10, proceed directly to step SA12). Thereafter, the salesperson operates the mobile phone 2b to connect to the transaction certification server 4 (step SA13). The connection to the transaction proof server 4 after the input of the transaction proof number is performed so that the business portable terminal 2a can communicate with the transaction proof server 4 (the state in which information communication for registering the transaction proof information is possible). During the connection operation, a predetermined communication establishment process such as terminal authentication is performed between the business portable terminal 2a and the transaction certification server 4.

When the communication between the business portable terminal 2a and the transaction certification server 4 is established, the salesperson operates the business portable terminal 2a to transmit the transaction certification number and the transaction information (step SA14). That is, the sales clerk operates his / her sales clerk code that constitutes the above-described transaction information and the contents of the contract that has been concluded (for example, a predetermined product code or payment method code that specifies the transaction target or the settlement method, etc.). And input it to the portable terminal 2a for use, and transmit it together with the already input information such as the transaction certification number. As a result, the customer premises (salesperson mobile terminal 2) sends to the transaction certification server 4 the transaction certification number issued for the customer's call and the transaction information (salesperson code and transaction) related to the contract that was concluded. The information of the transaction to be registered including the specific information of the target and the transaction contents such as the specific information of the settlement method is transmitted. When the customer information is input, the input customer information is also transmitted to the transaction certification server 4 at this time as information of the transaction to be registered.

When the information of the transaction to be registered from the customer's home (salesperson mobile terminal 2) is received by the transaction certification server 4,
The transaction certification server 4 determines whether the received information on the registered transaction is normal (step SA15). To make this determination, the transaction certification server 4 sends the transaction certification number and the transaction information included in the received registration target transaction information to the transaction information processing unit 42, and the information processing device together with the arrival date and time of the transaction information. 4b is temporarily stored in the storage means. When the received information of the transaction to be registered includes customer information, the customer information is sent to the customer information processing section 41 together with the transaction certification number, and is temporarily stored in the storage means in the information processing apparatus 4b. Store. Then, the transaction information processing unit 42 determines whether the received information on the registration target transaction is normal based on whether the transaction certification number and the transaction information are normal and eligible for registration. For example, whether or not the transaction certification number is registered in the transaction certification information database 4c together with the customer telephone call arrival date and time and the customer telephone number, and corresponds to a normal one for which the registration of customer information and transaction information is awaited. Whether the transaction information is normal including necessary information (salesperson code and transaction content), or whether the transaction information is normal within a predetermined time from the date and time of the customer telephone call. It is determined whether or not the received information of the transaction to be registered is normal according to the criterion. In addition, the predetermined time in the example of the criterion referred to here is considered as an operation time at the time of registration in consideration of a time required for device operation performed at a customer's home from issuance of a transaction certification number to transmission of information on a transaction to be registered. (A few minutes, tens of minutes to several hours, etc.) is determined in advance.

Now, suppose that the information of the transaction to be registered is correctly transmitted from the business portable terminal 2a, and the transaction certification number and transaction information eligible for registration are transmitted to the transaction certification server 4.
Based on the above determination in the transaction information processing section 42, it is recognized that the information of the transaction to be registered is normal (step SA15).
Is "YES". ). As a result, the transaction information processing section 42 sets the “transaction information arrival date and time” and the “salesperson code” corresponding to the transaction certification number that has been sent at the same time as the arrival date and time of the transmitted transaction information, the salesperson code, and the transaction contents. Then, it is registered in the transaction certification information database 4c as "transaction contents" (step SA16). If customer information is included in the information of the transaction to be registered,
The customer information processing section 41 registers the customer information in the transaction certification information database 4c as "customer information" corresponding to the transaction certification number. As a result, for the transaction for which the transaction certification number has been issued, the registration processing of the transaction certification information to the transaction certification server 4 has been completed.

For example, regarding the above-mentioned transaction contract between the customer A and the salesperson A, the voice of the customer A is acquired as customer information,
The information input to the business portable terminal 2a is correctly performed, and information about the transaction to be registered is transmitted at about 11:35 am, about one hour after the customer A makes a call, and the information is transmitted to the transaction certification server 4 at 11:00 am Assume that the call arrives at 35 minutes and 20 seconds. In this case, the transaction certification server 4 recognizes that the information of the registered transaction is normal, and the transaction information processing unit 42 associates the transaction information receipt date and time “2000.08.3” with the transaction certification number “0010”.
0,11: 35: 20 ”, the salesperson code“ 16001 ”and the transaction content“ Kimono, installment payment ”are registered in the transaction certification information database 4c. Correspondingly, the customer information "voice of customer A" is registered in the transaction proof information database 4c.In this manner, the registration example of FIG. Is completed.

On the other hand, the customer misunderstands the transaction certification number from the transaction certification server 4 or the salesperson
If erroneous information is entered in a, a transaction certification number or transaction information that is not eligible for registration is sent to the transaction certification server 4. In this case, the transaction certifying server 4 does not recognize that the received information of the transaction to be registered is normal according to the above-described determination in the transaction information processing unit 42 (step SA15).
Is "NO", and the information sent from the customer premises is not registered in the transaction certification information database 4c.

With respect to the information of the transaction to be registered from the customer's home side, the transaction certification server 4 performs registration information processing for completing or not registering the transaction certification information as described above. Then, the result of the registration information processing is transmitted (step SA17). The result transmitted from the transaction certification server 4 is sent to the customer premises as a result notification of the registration process,
At the customer's home, the result notification is sent to the salesperson mobile terminal 2.
Is received, the control unit of the business portable terminal 2a determines whether the registration processing of the transaction certification information has been completed normally (step SA18).

Here, when the transaction proof server 4 has completed the registration of the transaction proof information, the control unit of the business portable terminal 2a determines that the registration process has been completed normally by the notification of the result ( If the decision result in the step SA18 is "YE
S "), the registered transaction contents, salesperson code or customer information, etc., which have been registered, are displayed on the display unit, and a receipt including the transaction contents etc. is printed by the receipt printing unit as necessary. Issue (step SA1
9). At this time, as for the customer information, the name, the video, etc. are displayed and printed, and the voice is emitted from the voice output unit or the like of the mobile phone 2b as necessary. By these indications and receipts,
The customer and the salesperson confirm that the transaction certification information has been registered in the transaction certification server 4 and the contents of the registered transaction certification information, and the operation performed when registering the transaction certification information ends.

On the other hand, if the transaction certification server 4 does not register the transaction certification information, the business portable terminal 2
The control unit a determines from the result notification that the registration processing has not been completed normally (the determination result in step SA18 is "NO"). In this case, the display that the transaction certification information is not registered is displayed on the display unit of the business portable terminal 2a, and the customer and the salesperson determine whether or not to perform the registration process again (step SA20). Then, when the registration process is performed again (when the determination result in step SA20 is "YES"), the same operation (operation in step SA5 and subsequent steps) is performed again from the point where the customer calls the transaction certification server 4. When the registration is not performed again (when the determination result in step SA20 is “NO”),
The operation of registering the transaction proof information is finished as it is, and the transaction proof information is not registered.

Inquiry of transaction certification information In this transaction certification system, transaction certification information is registered as described above for each transaction contract established between a customer and a salesperson. And, when trouble occurs regarding the transaction contents etc. at the time of product delivery or settlement later,
The certification service is performed by inquiring registered transaction certification information at the customer's home. FIG. 5 is a diagram showing a procedure for inquiring the transaction certification information. In this figure, the operation performed at the customer's home by the operation of the salesperson's mobile terminal 2 and the like are shown on the left side, and the information processing performed by the transaction proof server 4 is shown on the right side. It shows a state in which the operation of the inquiry proceeds while exchanging information between.

In the inquiry of the transaction certification information, first, the sales clerk inputs the transaction certification number of the transaction contract established with the troubled customer to the business portable terminal 2a (step SB1). Thereafter, the salesperson operates the mobile phone 2b to connect to the transaction certification server 4 (step SB2). The connection to the transaction certification server 4 is established by the business portable terminal 2a.
Is an operation for downloading the registered transaction certification information while maintaining that state, and for inquiring the transaction certification information at the time of the connection operation. A predetermined communication establishment process such as terminal authentication required for the communication is performed between the business portable terminal 2a and the transaction certification server 4.

When the communication between the business portable terminal 2a and the transaction certification server 4 is established, the salesperson operates the business portable terminal 2a and transmits the inputted transaction certification number (step SB3). Further, the salesperson hears the telephone number of the customer telephone 1 from the customer, inputs the telephone number to the business portable terminal 2a, and transmits it to the transaction certification server 4 as the customer telephone number at the time of issuing the transaction certification number (step SB4). . As a result, an inquiry request for transaction proof information to the transaction proof server 4 is made from the customer premises (business portable terminal 2a).

In the transaction proof server 4 receiving the inquiry request from the customer home, the transaction proof number and the customer telephone number received from the business portable terminal 2a are sent to the inquiry information processing section 43. Then, the inquiry information processing unit 43 searches the transaction certification information database 4c using the transaction certification number and the customer telephone number as a search key, and the received transaction certification number and the transaction certification information corresponding to the customer telephone number are registered. The search result of whether or not there is is transmitted (step SB5). The search result is sent from the transaction certification server 4 to the customer home (sales terminal 2) as an inquiry result notification. At the customer home, the sales result mobile terminal 2 receives the inquiry result notification and returns The inquiry result is displayed on the display unit of the portable terminal 2a.

Here, the transaction certification information of the transaction certification number input by the salesperson is registered in the transaction certification information database 4c, and the customer telephone number in the registered transaction certification information is heard from the customer. If it matches the customer telephone number, the result of the inquiry indicates that the transaction certification information has been registered properly. At the customer's house, after the salesperson confirms this notification with the customer on the display unit of the business-use portable terminal 2a, it is determined whether or not the customer's identity is confirmed based on the registered customer information (step S).
B6). The inquiry result indicating that the transaction certification information is registered properly indicates that the transaction certification number of the transaction certification information has been issued by calling the customer's telephone 1 from the customer. It has been proved that the customer exchanged the transaction contract with the salesperson. Therefore, in addition to this, further confirming the identity of the customer is an optional certification process, and whether or not to perform the identity confirmation may be appropriately determined between the customer and the salesperson as necessary.

If the identity is to be verified according to the request of the customer (if the result of the determination in step SB6 is "YES"), the salesperson operates the business portable terminal 2a and Request customer information from the customer's home (salesperson mobile terminal 2). Then, the customer information request is sent to the inquiry information processing unit 43 in the transaction certification server 4, and the inquiry information processing unit 43 extracts the customer information in the transaction certification information database 4c registered corresponding to the received transaction certification number. And transmit (step SB7). As a result, the customer information is provided from the transaction certification server 4 to the customer home side (mobile salesperson terminal 2). At the customer home, the provided customer information is received by the salesperson mobile terminal 2, and the customer information is received. Based on the received customer information, the voice of the customer is output from the voice output unit of the mobile phone 2a, or the image of the customer is displayed on the display unit of the business portable terminal 2a or the mobile phone 2b. The audio, video, etc. are presented to the customer (step SB8). This presentation proves that the customer was a party to the troubled business contract.

The customer information presented here is based on the customer information registered at the time of registering the transaction certification information. In the above-described transaction contract example between the customer A and the salesperson A, the transaction certification information database 4c The “voice of customer A” corresponding to the transaction certification number “0010” in the middle is presented. Therefore, in addition to the case where the identity verification is not performed intentionally, the case where the customer information is not registered at the time of registering the transaction certification information cannot be used to perform the identity verification of the customer based on the customer information (the determination result in step SB6). Is necessarily "NO".) In addition, if there is an erroneous input or erroneous recognition of the transaction certification number or the customer telephone number, the transaction certification server 4 notifies the fact that the transaction certification information is not registered as a result of the inquiry. In this case as well, the identity of the customer cannot be confirmed (the result of the determination in step SB6 is necessarily "NO").

Next, at the customer's house, it is determined whether or not to confirm the salesperson (step SB9). Usually, it is considered that the customer also remembers the person who made the sales contract, but after a certain period from the time of contracting with multiple sales people or from the time of contract to the time of product delivery or settlement. In some cases, the customer may request confirmation of a sales clerk who has made a business contract. On the sales side,
In some cases, a customer who wants to prove that he or she has made a contract with a customer or the like who contends for a contract. The confirmation of the salesperson is an optional certification process for such a case, and whether or not to perform this may be appropriately determined between the customer and the salesperson as necessary.

If the salesperson is to be confirmed by the customer's request or the like (if the judgment result in step SB9 is "YES"), the salesperson operates the business portable terminal 2a, and the customer's home side (sales) A salesperson information request is transmitted from the employee mobile terminal 2) to the transaction certification server 4. Then, the transaction certification server 4 sends the information request to the inquiry information processing unit 43, and the inquiry information processing unit 43 extracts the salesperson code of the transaction certification information database 4c registered corresponding to the received transaction certification number. I do. Then, the salesperson database 4d is searched using the extracted salesperson code as a search key, and the corresponding salesperson information and distributor information are extracted and transmitted to the salesperson mobile terminal 2 (step SB10). As a result, sales clerk information and the like are provided from the transaction proof server 4 to the customer premises (mobile sales terminal 2 for the sales clerk). And the information of the affiliated dealer are displayed on the display unit of the portable terminal for business 2a or the mobile phone 2b, and the salesperson presents the displayed image or the like to the customer (step S).
B11). This presentation proves that the salesperson was a party to the troubled business contract.

The salesperson information presented here is:
It corresponds to the salesperson code registered in the transaction certification information database 4c corresponding to the transaction certification number transmitted first, and in the above-described transaction contract example between the customer A and the salesperson A, the transaction certification number “0010” "Name and video of salesperson A" in the salesperson database 4d corresponding to the registered salesperson code "16001" and "Name: ○ in the seller information.
× kimono store, handling product: kimono, accessories, etc. ”. Therefore, in addition to intentionally not confirming the salesperson, erroneous entry of the transaction certification number or customer phone number and If there is an inquiry result notification from the transaction certification server 4 that the transaction certification information has not been registered due to misidentification or the like, the salesperson code cannot be specified, and the salesperson cannot be confirmed (step SB9). The judgment result is necessarily "NO".)

The above-described identity verification of the customer and confirmation of the salesperson are optional proof processes for assuring that the customer who caused the trouble and the salesperson were parties to the transaction contract. At the customer's home, these certification processes are performed as needed.However, whether or not to certify the transaction details that often cause specific troubles depends on whether the transaction certification information inquiry has been normally completed. It is determined by whether or not there is (step SB12). If the inquiry result notification indicates that the transaction certification information is registered properly, the inquiry to the transaction certification server 4 has been completed normally (the determination result in step SB12 is "YES"). Therefore, the salesperson operates the business portable terminal 2a to the transaction proof server 4 to request the transaction proof server 4 to obtain the transaction proof information requesting the transaction proof information such as the transaction contents from the customer premises (the salesperson mobile terminal 2). Send.

The transaction certification server 4 receives the transaction certification information request and sends it to the inquiry information processing unit 43. Then, the inquiry information processing unit 43 extracts the transaction contents, salesperson code or customer information, etc. registered corresponding to the received transaction certification number from the transaction certification information database 4c, and transmits the extracted transaction contents to the business portable terminal 2a. (Step SB13). As a result, the transaction proof server 4 provides the customer premises (the sales terminal 2 for the sales clerk) with the transaction proof information including the specific transaction contents. The transaction contents, the salesperson code or the customer information, etc. are displayed on the display unit or the like of the portable terminal for business use 2a, and a receipt including the description of the transaction contents is printed and issued by the receipt printing unit as necessary. (Step S
B14. As for the customer information, the name, the video, etc. are displayed and printed, and the voice is emitted from the voice output unit or the like of the mobile phone 2b if necessary. The sales clerk checks these displays and receipts by himself and also presents them to the customer for confirmation. By confirming the salesperson and presenting it to the customer, facts such as specific transaction contents are proved so that both parties of the troubled transaction contract can be satisfied.

On the other hand, if the inquiry result notification indicates that the transaction certification information has not been registered, the inquiry to the transaction certification server 4 has not been completed normally (step SB1).
Since the result of the determination in step 2 is "NO"), the fact is displayed on the display unit of the business portable terminal 2a, and it is determined whether or not the customer and the salesperson make another inquiry request (step). SB15). Then, when the inquiry request is made again (when the determination result in step SB15 is "YES"), the salesperson enters the transaction certification number into the business portable terminal 2a, and then the same operation as above (the above step) is performed. When the operation below SB1 is performed and the inquiry request is not made again (step S
If the result of the determination in B15 is "NO"), the inquiry operation of the transaction proof information is terminated as it is, and the fact such as the transaction content is not proved.

<Second Embodiment> Next, a second embodiment of the present invention will be described. In the first embodiment described above,
The customer's home telephone 1 is used to receive a transaction certification number. However, depending on the customer home where the customer visits, there is a case where there is no telephone related to the use of the customer or the telephone cannot be used. . The second embodiment described below is an embodiment for implementing a certification service for proving the facts regarding transactions in such a case.

(1) Configuration The physical configuration of the transaction certification system according to the present embodiment is as follows.
The configuration is such that there is no customer telephone 1 in the first embodiment (in FIG. 1, the customer telephone 1 is removed). As a means for receiving the transaction certification number, the salesperson's mobile phone 2b is used in place of the customer's telephone 1, and the transaction certification information registered in the transaction certification information database 4c is shown in FIG. It has a data structure as shown in FIG.

In the data structure of FIG. 6, the “certification information” in the data structure of FIG.
"Customer phone number" is "salesperson phone call date and time",
The data structure is the same as the data structure of FIG. 2 except for the two items that have been replaced. The “salesperson telephone incoming date and time” is the date and time when the transaction certification server 4 receives a call from the salesperson's mobile phone.
The “salesman phone number” is the mobile phone number of the caller. The data structure in the salesperson database 4d is the same as that in the first embodiment shown in FIG.

Further, each unit of the salesperson mobile terminal 2, the communication network 3 and the transaction certification server 4 in this embodiment uses the mobile phone 2b to issue a transaction certification number, and Have different functions, which will be clarified in the following description of the operation.

(2) Operation-Registration of Transaction Certification Information Next, the operation of the transaction certification system of the present embodiment will be described. Also in the present embodiment, similarly to the first embodiment, registration of transaction certification information performed when a transaction contract is established between a customer and a salesperson, and transaction certification performed in the event of trouble later on transaction contents and the like. The certification service is performed by referring to the information. FIG. 7 is a diagram showing a procedure for registering transaction certification information in the present embodiment. In this figure, the operation performed at the customer's home such as the operation of the salesperson's mobile terminal 2 is shown on the left side, and the information processing performed at the transaction proof server 4 is shown on the right side. 2 shows a state in which the registration operation proceeds while exchanging information between the devices. In FIG. 7, operation steps that are substantially the same as those in the first embodiment are denoted by the same reference numerals as in FIG. 4, and operation steps unique to the present embodiment are denoted by reference signs with “′”.

In the registration of the transaction certification information, first, the first
As in the embodiment, the salesperson is confirmed as necessary. That is, it is determined whether or not to confirm the salesperson at the customer's house (step SA1). When the confirmation is made, the salesperson connects the mobile phone 2b to the transaction certification server 4 (step SA1).
2) The customer's home sends a salesperson information request including his / her salesperson code. Then, in the transaction certification server 4, the inquiry information processing unit 43 extracts the salesperson information of the salesperson from the salesperson database 4d and returns it (step SA).
3) Sales clerk information and the like are provided from the transaction certification server 4 to the customer premises (mobile sales terminal 2 for the sales clerk), and an image of the sales clerk is displayed on the display unit of the mobile phone 2b at the customer premises. Is presented to the customer (step SA4).

Subsequently, at the customer's house, the salesperson calls the transaction certification server 4 from the portable telephone 2b (step SA5 '). The operation of the mobile phone 2b at this time is not a connection operation for establishing an information communication line for transmitting and receiving information electronically, but a calling operation for establishing a normal communication line using the communication function of the mobile phone 2b. As a result, a call is made from the mobile phone 2b to the transaction certification server 4 from the customer's home via the communication network 3. When the call arrives at the transaction certification server 4, it is sent to the reception information processing unit 40 via the communication unit 4a together with the telephone number of the mobile phone 2b notified by the telephone number notification service of the communication network 3.
Then, the reception information processing unit 40 receives the call as a registration request for the transaction certification information, and temporarily stores the date and time of the call arrival from the mobile phone 2b and the transmitted telephone number in a storage unit in the information processing device 4b. (Step SA6 ').

Then, the reception information processing section 40 issues a transaction certification number in response to the received registration request from the mobile phone 2b (step SA7 '). This transaction certification number is
As in the first embodiment, this is an identification number for identifying each transaction to be subjected to the certification service, and a unique transaction certification number is issued for each transaction for registering transaction certification information. The reception information processing unit 40
The transaction certification number is issued in response to a registration request from the mobile phone 2b.
b and the date and time of the call received from mobile phone 2b
Is registered in the transaction certification information database 4c as the corresponding "transaction certification number", "salesperson telephone arrival date and time" and "salesperson telephone number" (step SA8 ').

For example, in the above-described transaction contract between the customer A and the salesperson A, if the customer A does not have a telephone which can be used at home, the salesperson A calls the transaction certification server 4 with his / her own mobile telephone. multiply. Similarly, the telephone call is made at about 10:30 am on August 30, 2000, and arrives at the transaction certification server 4 at 10:30:20 am, and the telephone number of the salesperson A's mobile phone is xxx-. xxxx-xxxx
Then, the reception information processing unit 40 issues, for example, 0010 as the transaction certification number, and as shown in the registration example of FIG. 6, the transaction certification number “0010” and the salesperson telephone arrival date and time “20”.
00.08.30,10: 30: 20 ”and salesperson phone number“ xxx-xxxx-xx ”
xx "is registered in the transaction certification information database 4c.

When issuing the transaction certification number, the reception information processing section 40 generates a voice signal for uttering the transaction certification number and sends it out to the communication line with the mobile phone 2b. Home side (mobile phone 2 of salesperson)
Notify the transaction certification number to b). Thus, at the customer's home, the salesperson listens to and confirms the issued transaction certification number (step SA9 '). The transaction certification number notification may be performed by transmitting the transaction certification number data from the transaction certification server 4 and displaying the transaction certification number on the display unit of the mobile phone 2b. Also,
It is preferable that the sales clerk informs the customer of the notified transaction certification number and checks it.

Next, customer information is input at the customer's house (step SA11 '). That is, information such as a customer's name, voice, and video is acquired as customer information for identifying the customer, and is recorded in advance. In the present embodiment, as described above, the mobile phone number of the sales clerk is
Side, the customer cannot be specified (certified) later depending on the registered mobile phone number.
For this reason, unlike the first embodiment, it is essential to acquire customer information, and the customer information must be input. Note that the input operation itself of the customer information is the same as in the first embodiment, and the salesperson operates the salesperson mobile terminal 2 and
Business portable terminal 2a while requesting cooperation such as voice from the customer
Input customer information (for example, the business portable terminal 2a
Of the customer, the customer's voice is captured by the voice detector of the mobile phone 2b and stored in the RAM of the business portable terminal 2a, and the customer's video is C attached to camera or mobile phone 2b
It is photographed by a CD camera or the like and stored in the RAM. ).

After inputting the customer information, the sales clerk inputs the transaction certification number notified from the transaction certification server 4 to the call from the portable telephone 2b to the business portable terminal 2a (step SA12 '). The user operates the mobile phone 2b to connect to the transaction certification server 4 (step SA13). The connection operation here is an operation for making the business portable terminal 2a communicable with the transaction certification server 4 as in the first embodiment, and a predetermined communication establishment process is performed by the connection operation. This is performed between the machine 2a and the transaction certification server 4.

When the communication between the business portable terminal 2a and the transaction certification server 4 is established, the salesperson operates the business portable terminal 2a to transmit the transaction certification number, the transaction information and the customer information (step SA14). '). That is, the sales clerk inputs his / her sales clerk code constituting the transaction information and the contracted transaction contents (product code, payment method code, etc.) to the business-use portable terminal 2a, and enters the previously input transaction certification number and customer Send with information. In the present embodiment, the customer information is acquired as essential as described above, and thus the information transmitted at this time always includes the customer information. As a result, the customer premises (salesperson mobile terminal 2) sends the transaction certification server 4 a transaction certification number issued in response to the call from the mobile phone 2b, and transaction information (salesperson (Transaction details such as codes, transaction target specific information and settlement method specific information), and registration target transaction information including customer information are transmitted.

When the information of the transaction to be registered from the customer's home (salesperson mobile terminal 2) is received by the transaction certification server 4,
The transaction certification server 4 determines whether the received information on the transaction to be registered is normal (step SA15 '). In this judgment, out of the received information of the transaction to be registered,
The determination on the transaction certification number and the transaction information is performed by the transaction information processing unit 42 as in the first embodiment, and the determination on the customer information is performed by the customer information processing unit 41. That is, the customer information included in the information of the transaction to be registered is sent to the customer information processing unit 41 together with the transaction certification number and temporarily stored in a storage unit in the information processing device 4b. It is determined whether or not the information can identify the person (whether or not information of a predetermined data format such as a predetermined audio or video is included). Thereby, the transaction certification server 4 in the present embodiment is
When the transaction information processing unit 42 determines that the transaction certification number and the transaction information are normal and eligible for registration, and the customer information processing unit 41 determines that the customer information is information that can identify the customer, It is determined that the information of the received transaction to be registered is normal.

Now, the information of the transaction to be registered including the customer information such as the voice of the customer is correctly transmitted from the business portable terminal 2a, and the transaction certification number and the transaction information that are eligible for registration and the customer information that can identify the customer are included. If the information is sent to the transaction certification server 4, the transaction information processing unit 42 and the customer information processing unit 41 determine that the information of the transaction to be registered is normal (the determination result in step SA15 'is "YE
Then, the transaction information processing unit 42 registers the arrival date and time of the transaction information, the salesperson code, and the transaction content in the transaction certification information database 4c as in the first embodiment, and also has the same transaction certification as those. The customer information processing section 41 registers the customer information in the transaction certification information database 4c as "customer information" corresponding to the number (step SA16 ').
As a result, the registration processing of the transaction certification information in the transaction certification server 4 is completed for the transaction for which the transaction certification number has been acquired by the salesperson's mobile phone 2b. In addition,
The registration example in FIG. 7 is performed by transmitting the information of the transaction to be registered as described in the first embodiment after the transaction certificate number is issued by the salesperson A's mobile phone as described above. be registered.

On the other hand, a transaction certification number or transaction information that is not eligible for registration is sent to the transaction certification server 4 or customer information that cannot identify a customer (such as customer information that does not correspond to a predetermined audio or video data format). Is sent to the transaction certifying server 4, the information on the transaction to be registered received by the transaction certifying server 4 is determined to be normal by the above-described determination in the transaction information processing unit 42 or the customer information processing unit 41. It is not recognized (the result of the determination in step SA15 'is "NO"). For this reason, the transaction proof server 4 does not register the information sent from the customer premises in the transaction proof information database 4c.

For the information on the transaction to be registered from the customer's home, the transaction certification server 4 performs the registration information processing for completing or not registering the transaction certification information as described above.
Subsequent operations are the same as in the first embodiment. That is, the transaction certification server 4 transmits the result of the registration information processing (step SA17), and the result is sent to the sales terminal 2 for the salesperson on the customer premises side as a result notification of the registration processing, and the result notification is sent. The control unit of the business portable terminal 2a determines whether the registration processing of the transaction certification information has been completed normally (step SA18). When the registration process has been completed normally, the input transaction contents and the like are displayed on the display unit of the business portable terminal 2a, and a receipt including the transaction contents and the like is displayed as necessary. It is printed and issued by the receipt printing unit (step SA19). As for the customer information, a name, a video, and the like are displayed and printed, and a voice is emitted from a voice output unit or the like of the mobile phone 2b as needed. With these displays and receipts, the customer and the salesperson confirm the completion of the registration of the transaction certification information and the registered contents. If the registration process has not been completed normally, this fact is displayed on the display unit of the business portable terminal 2a, and it is determined whether or not the customer and the salesperson should perform the registration process again (step SA20). When the registration process is performed again, the same operation as described above (the operation after step SA5 ') is performed again from the point where the mobile phone 2b makes a call to the transaction certification server 4. The information registration operation ends.

Inquiry of Transaction Proof Information Next, an operation when querying transaction proof information in the present embodiment will be described. FIG. 8 is a diagram showing a procedure for inquiring the transaction certification information. The format of this figure is shown in FIG.
(The left side shows the operation at the customer premises, and the right side shows the information processing in the transaction proof server 4, and the inquiry operation proceeds while exchanging information between the customer premises and the transaction proof server 4 side. It shows how it goes.). In FIG. 8, operation steps substantially the same as those in the first embodiment are denoted by the same reference numerals as those in FIG. 5, and operation steps unique to the present embodiment are denoted by reference signs with “′”.

In the inquiry of the transaction certification information, first, the salesperson enters the transaction certification number into the business portable terminal 2a (step SB1 '). The transaction certification number entered here is the transaction certification number acquired using the salesperson's mobile phone 2b when a previous transaction contract was made with the troubled customer.
After the input, the salesperson operates the mobile phone 2b to connect to the transaction certification server 4 (step SB2). The connection operation at this time is an operation for downloading the transaction proof information with the business portable terminal 2a in a state capable of communicating with the transaction proof server 4 as in the first embodiment. A predetermined communication establishment process is performed between the business portable terminal 2a and the transaction certification server 4.

When the communication between the business portable terminal 2a and the transaction certification server 4 is established, the salesperson operates the business portable terminal 2a and transmits the inputted transaction certification number (step SB3 '). In addition, the salesperson can use the mobile phone 2b.
Is input to the business portable terminal 2a and transmitted to the transaction certification server 4 as the salesperson telephone number at the time of issuing the transaction certification number (step SB4 '). As a result, an inquiry request for transaction proof information to the transaction proof server 4 is made from the customer premises (business portable terminal 2a).

In the transaction proof server 4 receiving the inquiry request from the customer's home, the transaction proof number and the salesperson telephone number received from the business portable terminal 2a are sent to the inquiry information processing unit 43. Then, the inquiry information processing unit 43 searches the transaction certification information database 4c using the received transaction certification number and the received salesperson telephone number as search keys, and obtains the transaction certification information corresponding to the received transaction certification number and the received salesperson telephone number. Is transmitted as to whether or not is registered (step S
B5 '). The search result is sent from the transaction certification server 4 to the customer home (sales terminal 2) as an inquiry result notification. At the customer home, the sales result mobile terminal 2 receives the inquiry result notification and returns The inquiry result is displayed on the display unit of the portable terminal 2a.

Here, the transaction certification information of the transaction certification number input by the salesperson is registered in the transaction certification information database 4c, and the salesperson telephone number in the registered transaction certification information is the portable telephone 2b. If the phone number matches the telephone number, the inquiry result indicates that the transaction certification information has been registered properly. At the customer's house, after the salesperson confirms this notification together with the customer on the display unit of the business-use portable terminal 2a, it is determined whether or not to confirm the identity of the customer based on the registered customer information (step SB).
6 ').

In the present embodiment, the presence of the transaction certification information registered in a legitimate manner means that the transaction certification number of the transaction certification information has been issued by a call from the portable telephone 2b by the salesperson. It does not indicate that the customer himself or herself exchanged the transaction contract related to the transaction certification information with the salesperson. For this reason,
Although the identity verification of the customer in the present embodiment is an optional proof process for appropriately determining whether or not to perform this between the customer and the salesperson, it is not possible to exchange a transaction contract with the salesperson. This is an important process for objectively proving that the customer is himself. For example, merely meeting a salesperson and being informed that transaction proof information has been registered (at this stage, there is no objective evidence that the customer was a party to the transaction contract) No.) If you are not willing to admit that you were a party to a business contract, identity verification with registered customer information is a valid means of proof.

Whether or not to confirm the identity of the customer is determined in consideration of such circumstances. Then, in the case of performing identity verification (when the determination result in step SB6 'is "YES")
, The salesperson operates the business portable terminal 2a, and requests customer information from the customer premises side (the salesperson mobile terminal 2) to the transaction certification server 4. The operation from the customer information request to the provision of the customer information itself is the same as that in the first embodiment, and the inquiry information processing unit 43 extracts and transmits the customer information registered corresponding to the received transaction certification number. Then (step SB7), the customer information is provided from the transaction certification server 4 to the customer premises side (the sales terminal 2 for the salesperson). Thereby, at the customer's house, the provided customer information is received by the mobile terminal 2 for the salesperson, and based on the received customer information, the voice of the customer himself is output from the voice output unit of the mobile phone 2a. Of the customer himself / herself is displayed on the display unit of the portable terminal 2a or the mobile phone 2b, and the salesperson presents the voice, image, etc. to the customer (step S).
B8 '). This presentation provides the customer with objective evidence that he / she was a party to the transaction contract and proves that the customer was a party to the troubled transaction contract. You.

Next, at the customer's house, it is determined whether or not to confirm the salesperson (step SB9). This confirmation of the salesperson is an optional certification process similar to the first embodiment, and when confirming the salesperson, a request for the information of the salesperson is transmitted from the customer premises to the transaction certification server 4. In response to this, in the transaction certification server 4, the inquiry information processing unit 43 searches the salesperson database 4d using the registered salesperson code corresponding to the received transaction certification number as a search key, and stores the corresponding salesperson information and the like for the salesperson. The data is transmitted to the mobile terminal 2 (step SB10). As a result, sales clerk information and the like are provided from the transaction proof server 4 to the customer premises side (mobile clerk mobile terminal 2), and images of the sales clerk are displayed at the customer premises on the display unit of the business portable terminal 2a. And presented to the customer (step SB11).

After confirming the identity of the customer and confirming the salesperson as described above, the inquiry of the transaction proof information is normally made at the customer's house as to whether or not to certify the transaction contents as in the first embodiment. (Step SB12). If the inquiry result notification indicates that the transaction certification information is registered properly, the inquiry to the transaction certification server 4 has been completed normally, and the salesperson The business portable terminal 2a is operated to transmit a transaction proof information request from the customer premises (the salesperson mobile terminal 2).

The transaction certification information request is sent to the transaction certification server 4.
Is received, the inquiry information processing unit 43 extracts from the transaction certification information database 4c the transaction contents, salesperson code or customer information registered in correspondence with the received transaction certification number, and (Step S
B13 '). Here, since the customer information is registered as essential information, it is always returned when requested in the transaction certification information request, and specific information is provided to the customer home side (mobile terminal 2 for salesperson). Transaction certification information including transaction details is provided. As a result, at the customer's house, the transaction contents, the salesperson code, the customer information, etc. relating to the transaction contract that caused the trouble are displayed on the display unit or the like of the business-use portable terminal 2a, and, if necessary, the transaction contents. The receipt including the notation is printed and issued by the receipt printing unit (step SB14 '. The handling when the customer information is provided together is the same as in the first embodiment). Sales representatives
While confirming these displays and receipts by themselves, the customer also presents them for confirmation. By confirming the salesperson and presenting it to the customer, facts such as specific transaction contents are proved so that both parties of the troubled transaction contract can be satisfied.

If the inquiry result notification indicates that the transaction certification information has not been registered, the inquiry to the transaction certification server 4 has not been completed normally, and this fact is indicated by the business portable terminal. It is displayed on the display unit of the device 2a, and it is determined whether or not to make another inquiry request as in the first embodiment (step SB15). Then, when an inquiry request is made again, the same operation as described above (the operation following step SB1 ') is performed again after the transaction certification number is input, and when the inquiry request is not made again, the transaction certification information End the inquiry operation.

<Examples of Modification, Application, etc.>
And the transaction certification system according to the second embodiment,
Embodiments of the present invention are not limited to those described above. For example, in the above embodiment, the customer information is transmitted from the salesperson mobile terminal 2 to the transaction certification server 4. However, the customer information is exchanged by another communication device such as the customer telephone 1 in the first embodiment. It may be transmitted to the certification server 4. Further, when the customer's voice is acquired as the customer information, the voice including the utterance of the issued transaction certification number may be acquired and used as a kind of password paired with the transaction certification number. .

In the first embodiment, the salesperson may make a call from the customer telephone 1 relating to the use of the customer, and the salesperson may hear the transaction certification number to inform the customer. . On the other hand, in the second embodiment, the customer may make a call from the mobile phone 2b relating to the use of the salesperson, and the customer may hear the transaction certification number and inform the salesperson. Although the second embodiment has been described in the case where there is no telephone associated with the use of the customer at the customer's home, the certification service according to the second embodiment can also be implemented when there is a telephone associated with the use of the customer. It is.

In the above embodiment, the customer's house registers and inquires the transaction certification information. However, the customer's house is an employee (a salesperson or a salesperson, etc.) of a dealer such as a dealer or an insurance company. Is an example of an off-site location where a customer enters into a business agreement with a customer, and at another location off-site (such as a special venue)
The certification service may be performed in the same manner as in the above embodiment.

Further, as for the information registered in the transaction certification information database 4c in the above embodiment, the transaction information for each dealer is extracted based on the salesperson code and the like, and is used as order information or sales result data. Can be. For example, by using the transaction information registered in the transaction proof information database 4c and referring to the seller code in the salesperson database 4d, as shown in FIG. The “sales quantity” and “other information” such as a salesperson code and a settlement method can be extracted and arranged for each seller (“seller code”). As a result, a sales list or the like for each seller can be issued and provided to the seller as information to be used for a sales plan or a sales strategy.

Further, as shown in FIG. 10, the data structure of the transaction certification information database 4c is "customer telephone arrival date and time".
The first embodiment in which the customer telephone 1 is used, and the customer telephone number, the "salesperson telephone reception date and time", and the "salesperson telephone number" are provided as items of certification information. 2b may be used in both of the second embodiments.

[0085]

As described above, according to the present invention, a transaction in which a contract is established between a customer and an employee of a trader,
In a server of a third party, the identification information for identifying the transaction and the customer, the employee and information indicating the content of the transaction are stored in association with each other, and the customer and the employee are stored in the server. Since the information provided from the server is provided through a telecommunication line, the facts such as the content of the transaction are indicated by information provided from a server other than the customer and the employee who are the parties to the transaction. As a result, the facts of the transaction concerned are objectively proved. The objective is to be able to objectively prove the facts of the transaction such as the legitimacy of the transaction contract, etc., so that both parties can understand it, and to be able to effectively deal with problems that may occur later. Is obtained.

Here, as a system configuration for realizing such a proof, there are a calling means for making a call from a place where a transaction contract is established, and a transmitting means for sending information indicating the employee and the contents of the transaction from the place where the business contract is established. And receives the call and information from these means, issues identification information for identifying the transaction for the received call, and stores the issued identification information, information indicating the customer, and the received information in association with each other. And a server storing the means. In this system configuration, the server acquires and stores information specifying the calling means by a call received by the server, and when the identification information and the information specifying the calling means are received through a telecommunication line, If the information stored in the storage means is to be provided, the customer or the salesperson transmits the identification information and the specific information of the calling means as necessary, and the information is stored in correspondence with the information. You will be provided with factual information about the transaction.

Further, as the calling means, a communication terminal device such as a customer's telephone, which is used by the customer, may be used. In this case, a telephone number notification by a communication network for allocating a telecommunication line is provided. The server acquires information specifying the communication terminal device by a service or the like, and stores the information in the storage unit as information indicating the customer. As a result, the customer who has been a party to the transaction contract is specified by the telephone number or the like of the telephone associated with the use. Therefore, if information is provided from the server when the identification information and the information specifying the communication terminal device are received, the transaction content after confirming that the customer was a party to the transaction, etc. Can be proved. On the other hand, when such specific information of the communication terminal device is not used, if the specific information of the customer obtained at the establishment place is transmitted and stored in the server, it is necessary to , It can be proved that the customer was a party to the transaction contract. In this case, as a calling means in this case, for example, a communication terminal device such as a mobile phone used by an employee can be used.

Further, if information specifying an employee is stored in the server in advance, and the information is provided through a telecommunication line, information as to whether or not the employee is a legitimate employee can be obtained. More detailed information of the employee at the time of contract can be provided to the customer. In addition, if the information of the transaction for which the contract was established is provided to the trader based on the information stored in the storage means, it is possible to provide useful information to be used for business activity guidelines such as a sales plan and a sales strategy. it can.

As described above, the configuration, operation and effect of the present invention are as follows.
Although a specific example has been described, the example illustrates a specific embodiment for convenience of understanding the invention, and the configuration of the present invention is not necessarily limited to the configuration of the above-described example. Not surprisingly. It is obvious that those skilled in the art can make many modifications based on the above-described embodiment, but these modifications are also included in the concept of the present invention as long as they are included in the claims. Needless to say,

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a transaction certification system according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a data structure in a transaction certification information database 4c in the transaction certification system of FIG.

FIG. 3 is a diagram showing a data structure in a salesperson database 4d in the transaction certification system of FIG.

FIG. 4 is a diagram showing a procedure for registering transaction certification information performed in the first embodiment of the present invention.

FIG. 5 is a diagram showing a procedure for inquiring transaction proof information performed in the first embodiment of the present invention.

FIG. 6 is a diagram showing a data structure in a transaction certification information database 4c in the transaction certification system according to the second embodiment of the present invention.

FIG. 7 is a diagram showing a procedure for registering transaction certification information performed in a second embodiment of the present invention.

FIG. 8 is a diagram showing a procedure for inquiring transaction proof information performed in a second embodiment of the present invention.

FIG. 9 is a diagram illustrating an example of a case where information registered in a transaction certification information database 4c is organized into information for each seller.

FIG. 10 is a diagram showing another example of the data structure in the transaction certification information database 4c.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 customer telephone 2 salesperson mobile terminal 2 a business portable terminal 2 b mobile phone 3 communication network 4 transaction proof server 4 a communication unit 4 b information processing device 4 c transaction proof information database 4 d salesperson database 40 reception information processing unit 41 customer information Processing unit 42 Transaction information processing unit 43 Inquiry information processing unit

Claims (8)

[Claims] A storage step of storing, for a transaction between a customer and an employee of a trader, identification information for identifying the transaction and information indicating the customer, the employee and the content of the transaction in association with each other; A transaction certification method comprising: providing the information stored in the storage process to the customer and the employee via a telecommunication line. 2. When a contract for a transaction is made between a customer and an employee of a trader, calling means capable of making a call from a place where the contract is made, and the contents of the employee and the transaction Transmission means capable of transmitting the information indicated from the establishment location; and a call received by the calling means and information transmitted by the transmission means through a telecommunication line, and a call received from the calling means. A server that issues identification information for identifying the transaction, and stores the issued identification information, information indicating the customer and information received from the transmission unit in a storage unit in association with the customer, A transaction certification system for providing information stored in the storage unit by the server to an employee through a telecommunication line, and proving the fact of the transaction. 3. The transaction certification system according to claim 2, wherein the calling means is a communication terminal device related to the use of the customer, and the server transmits information specifying the communication terminal device by the received call. A transaction certification system, which acquires the information and stores the information as information indicating the customer in the storage means. 4. The transaction certification system according to claim 3, wherein the server specifies the identification information and the communication terminal device through a telecommunication line and receives a request to provide the information. A transaction certification system for providing stored information. 5. The transaction certification system according to claim 2, wherein the transmitting unit transmits information specifying the customer acquired at a place where the contract is established, and the server transmits the information via a telecommunication line. Receiving the information identifying the customer transmitted by the customer and storing the received information as information indicating the customer in the storage unit. 6. The transaction certification system according to claim 5, wherein said calling means is a communication terminal device used by said employee. 7. The transaction certification system according to claim 2, wherein the server stores information specifying the employee in advance, and the server can provide the information through a telecommunication line. Characteristic transaction certification system. 8. The transaction certification system according to claim 2, wherein information on a transaction established based on the information stored in said storage means is provided to said trader.