JP2002232582A - Messaging device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a messaging device that has only to mount a sole software program to cope with prescribed various messaging operations so as to enhance the versatility. SOLUTION: The messaging device is connected to a plurality of kinds of center devices acting like messaging opposite parties via a public line and gives a message to each center device by prescribed messaging operations different by the messaging types, is provided with a variable table 11 to which a parameter corresponding to each center device acting like the messaging opposite party can be set, and selects the messaging operation corresponding to the type of the center device by refering to the presence/absence of setting of the parameter to the variable table 11.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a notifying device for notifying a center device via a public line.

[0002]

2. Description of the Related Art Conventionally, as shown in FIG. 5, a communication apparatus 101 to 104 in an emergency notification system communicates with a plurality of types of center apparatuses S1 to S3 serving as communication parties via a public line L.
And a notification is made to these center devices by a predetermined notification operation that differs for each type. The plurality of center devices are roughly classified into a first type, a second type, and a third type, as described below.

First, the first type of center device S1 includes a tone transmitting section necessary for tone transmission, sends out a service acceptance confirmation tone after responding to an incoming call from the reporting device, and provides a service according to the content of the report. Is a center device that supports all the reporting cycle functions of the emergency reporting system, such as transmitting a service completion confirmation tone to complete a reporting cycle.

[0004] Next, the second type of center device S2 is provided with a tone transmitting unit necessary for tone transmission, and after responding to an incoming call from the reporting device, sends out a service acceptance confirmation tone, thereby completing a reporting cycle. It is a center device that supports a part of the report cycle function of the emergency report system such as completion.

Further, the third type of center device S3 does not have a tone transmitting section necessary for tone transmission, and responds to an incoming call from a reporting device to complete a reporting cycle. It is a center device that supports a part of the report cycle function.

[0006] In view of the above, the notification operation between the center device and the notification device described above, that is, the first notification device 101 having the first type center device S1 as the notification destination and the second type center device S2 having the notification destination as the notification destination. Second notification device 102
The notification operation in the third notification device 103 having the third type center device S3 as a notification destination will be described below.

First, the first notification device 101 is pre-loaded with software capable of performing a notification operation corresponding to the center device S1. That is, as shown in FIG. 6, the first notification device 101 transmits a notification start signal to the first type center device S1 as a start of a predetermined notification operation, and then transmits the first type center device S1. The detection of the response signal from S1 is started, and the operation of the first timer for measuring the waiting time of the response signal is started.

When the first notification device 101 detects a response signal before the expiration of the first timer, the first notification device 101 stops the operation of the first timer and outputs the first type of center device S1.
, And the operation of the second timer for measuring the waiting time of the service reception confirmation tone is started. At this time, the first type center device S1 sends out a service acceptance confirmation tone if the service can be accepted.
When the first notification device 101 detects the service acceptance confirmation tone before the expiration of the second timer, the first notification device 101
A call service can be performed with the type of center device S1. Next, the first type center device S1 provides a service such as a call with the center side staff, and sends out a service completion confirmation tone when the center side staff completes the treatment based on the contents of the call and the like. become. The notification device 101
By detecting the service completion confirmation tone transmitted from the first type center apparatus S1, it is recognized that a series of operations starting from the transmission of the notification start signal is completed, and the subsequent communication disconnection is determined to be normal disconnection. Then, the predetermined notification operation ends.

[0009] Further, when the communication is disconnected before the detection of the service completion confirmation tone, or when the first timer or the second timer expires, the first notification device 101 does not perform the notification operation. As a completion (abnormal disconnection), a series of operations starting from transmission of the report start signal is restarted. That is, the retry operation is started.

Next, the second notification device 102 is pre-loaded with software that can perform a notification operation corresponding to the center device S2 and that is different from the software mounted on the first notification device 101 described above. Then, the following predetermined notification operation is performed. As shown in FIG. 7, the second notification device 102 transmits a notification start signal to the second type center device S2 as a start of a predetermined notification operation, and then transmits the notification start signal from the second type center device S2. First, the detection of the response signal is started and the waiting time of the response signal is measured.
Start the timer operation.

When the second notification device 102 detects the response signal before the expiration of the first timer, the second notification device 102 stops the operation of the first timer, and stops the operation of the first type of center device S1.
, The detection of the service reception confirmation tone from the server is started, and the operation of the second timer for measuring the waiting time of the service reception confirmation tone is started. At this time, the second type of center device S2 sends a service acceptance confirmation tone if the service can be accepted.
Before the second timer expires, the second reporting device 102
When the service reception confirmation tone is detected, the communication service with the second type center apparatus S2 is enabled, and it is recognized that a series of operations starting from the transmission of the report start signal is completed. The predetermined notification operation is terminated by determining that the communication disconnection is normal disconnection.

The second notification device 102 performs a notification operation when the communication is disconnected before the detection of the service completion confirmation tone or when the first timer or the second timer expires. As incomplete (abnormal disconnection), a series of operations starting from transmission of the report start signal is restarted. That is, the retry operation is started.

Next, the third notification device 103 is pre-loaded with software different from either the first notification device 101 or the second notification device 102 described above, and performs the following predetermined notification operation. Has become. As shown in FIG.
If a response signal is detected before the expiration of the first timer,
A communication service with the third type center apparatus S3 is enabled, and it is recognized that a series of operations starting from transmission of a report start signal is completed, and it is determined that subsequent communication disconnection is normal disconnection. Thus, the predetermined notification operation ends.

Further, the third notification device 103 is provided with the first
When the timer expires, it is determined that the notification operation is not completed (abnormal disconnection), and a series of operations starting from transmission of the notification start signal is restarted. That is, the retry operation is started. As described above, in the above-described notification devices 101 to 103, when the center device that is the notification partner is different, the operation required in each center device is different, so that the operation is required in each center device. Software for performing such operations must be installed, and the versatility of the notification device is low.

Further, the above-mentioned notification devices 101 to 103
In addition, the report destinations are the first type of center devices S1 to S3.
The function of selecting one of the center devices S3, or the report destination in a series of operations starting from the transmission of the report start signal, the so-called retry operation, is the next candidate center device (for example, if the previous time was the center device S1, ,This time,
The fourth notification device 104 having the function of changing to the center device S2) performs software of the first notification device 101 to the third notification device 103 to perform the predetermined notification operation. Are all installed.

However, in this notification device 104,
Since it is necessary to install all the software installed in the first notification device 101 to the third notification device 103, not only does the storage device for storing the program largely occupy but also a new notification When a center device is added first, it is necessary to reload software corresponding to the center device, and the notification device has low versatility.

[0017]

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and an object thereof is to perform a predetermined notification operation corresponding to each center device. An object of the present invention is to provide a highly versatile reporting device that requires only one piece of software.

[0018]

According to a first aspect of the present invention, there is provided a notification apparatus which is connected to a plurality of types of center apparatuses serving as report destinations via a public line. A notification device capable of notifying by a predetermined notification operation different for each type between the center device and the center device, wherein a variable table capable of setting in advance parameters corresponding to the center device to be notified is provided, and the variable table is provided. The notification operation corresponding to the type of the center device is selected by referring to the presence / absence of the setting of the above parameter.

According to a second aspect of the present invention, there is provided the notifying apparatus according to the first aspect, wherein the notifying apparatus is capable of detecting an acknowledgment signal transmitted from the center apparatus, which is a reporting partner, for confirming reception of the message. There is provided a variable table capable of setting in advance a parameter for an acknowledgment signal corresponding to the center apparatus to be the reporting party, and by referring to the presence or absence of the parameter for an acknowledgment signal in the variable table, As the notification operation corresponding to the type of the device, it is configured to select whether or not to execute detection of an acknowledgment signal.

According to a third aspect of the present invention, in the second aspect of the present invention, after the completion of the report with the center device, the report is transmitted from the center device as the report partner to confirm the completion of the report. A notifying device capable of detecting a completion confirmation signal, comprising a variable table capable of presetting parameters for a completion confirmation signal corresponding to the center device to be notified, and setting parameters for the completion confirmation signal to the variable table. By referring to the presence / absence of the center device, it is configured to select whether or not to execute detection of a completion confirmation signal as the notification operation corresponding to the type of the center device.

[0021]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A notification device according to a first embodiment of the present invention will be described below with reference to FIGS.
As shown in FIG. 3, the notification device 20 is connected via a public line L to a plurality of types of center devices (first type center device S1 to third type center device S3) as communication partners. Then, a notification is made between these center devices by a predetermined notification operation that differs for each type.

The first-type center device S1 to the third-type center device have already been described in the conventional example, and therefore will not be described here.

First, based on FIG.
0 will be described. Reference numeral 1 denotes a CPU which performs predetermined processing such as initialization processing at power-on, control of a line control unit 2 described later, monitoring of a signal from an operation switch 7 described later, monitoring of tone detection information from a tone detection unit 6 described later, and the like. Performs the necessary procedural processing for the notification operation. Reference numeral 2 denotes a line control unit which performs necessary processing such as calling and disconnection on the public line L under the control of the CPU 1. Reference numeral 3 denotes a telephone microphone unit.
Reference numeral 4 denotes a speaker unit for talking. Reference numeral 5 denotes an audio processing unit which performs volume adjustment of audio from the line control unit 2, audio to the line control unit 2, audio from the microphone unit 3, and audio to the speaker unit 4.

Reference numeral 6 denotes a tone detector, which is a center device S1,
The tone signals from S2 and S3 are detected via the line control unit 2 and the audio processing unit 5, and tone detection information is input to a CPU 1 described later. An operation switch 7 inputs a trigger to the CPU 1 to start a notification operation. Reference numeral 8 denotes a variable table setting interface unit for setting and changing a variable table, which will be described later, using a dedicated jig (not shown) for setting a variable table. 9 is a power supply unit,
The required power is supplied to each unit of the notification device 20.

A ROM 10 stores a program 10a and a fixed table 10b necessary for the operation of the CPU 1. A FROM 11 stores a variable table 11. The data is written into the FROM 11 via the variable table setting interface unit 8 using a dedicated jig for setting the variable table. Variable table 1
1 is a telephone number (XXX,..., XXX) assigned to a report partner as shown in Table 1 below, for example, when a report operation is performed with the first type center transfer S1.
,..., YYY, a service reception confirmation tone number as a reception confirmation parameter in a format corresponding to.
Is set, and a tone number for service completion confirmation (ZZZ... ZZ) as a completion confirmation parameter
Z) is set. X is 0-9, Y and Z
Is any of 0 to 12, *, #, and A to D. 12
Is a RAM which the CPU 1 uses as a work area.

[0026]

[Table 1]

Next, the operation of the present notification device will be described with reference to FIG. Here, it is assumed that the center device of the notification destination is a first type center device S1, that is, a center device that supports all functions necessary for the notification operation. As shown in Table 1 above, the tone number for service acceptance confirmation and the tone number for service completion confirmation are set in the variable table 11.
As described above, the notification device 20 uses the variable table setting dedicated jig as a trigger when a user presses the operation switch 7 of the notification device 20 as a trigger at the beginning of a predetermined notification operation. Variable table 1 in advance
1st type center device S which is a report partner set to 1
1 to the telephone number, in other words, transmits a report start signal, and after transmitting the report start signal, starts detection of a response signal from the first type center device S1 and waits for a response signal. The operation of a first timer (not shown) for measuring time is started.

When the response signal is detected before the expiration of the first timer, the notification device 20 stops the operation of the first timer, and after the operation of the first timer is stopped,
The setting area of the reception confirmation parameter in the variable table 11 is referred to. As a result of the reference, by confirming that the reception confirmation parameter is set, the detection of the service reception confirmation tone from the first type center apparatus S1 is started, and the waiting of the service reception confirmation tone is started. The operation of a second timer (not shown) for measuring time is started.

When the notification device 20 detects the service acceptance confirmation tone before the expiration of the second timer, the notification device 20 stops the operation of the second timer, and after the operation of the second timer is stopped. , The setting area of the completion confirmation parameter in the variable table 11 is referred to. As a result of the reference, by confirming that the completion confirmation parameter is set, the detection of the service completion confirmation tone from the first type center apparatus S1 is started.

Thereafter, a call service is provided with the first type center device S1. Next, the first type of center device S1 provides a service such as a call with the center side staff, and sends out a service completion confirmation tone when the center side staff completes the treatment based on the contents of the call and the like. become. The notification device 20 recognizes that a series of operations starting from the transmission of the notification start signal is completed by detecting the service completion confirmation tone transmitted from the first type center device S1, and disconnects the communication thereafter. By determining that the disconnection is normal, the predetermined notification operation ends.

When the communication is disconnected before the service completion confirmation tone is detected, the notification device 20 shifts to step S and restarts a series of operations starting from transmission of the notification start signal. . Further, when the first timer or the second timer expires, a series of operations starting from transmission of the notification start signal is restarted. That is, the retry operation is started.

On the other hand, the second type center device S2
The case where the notification operation is performed between the server and the server will be described below. Here, it is assumed that a home telephone having a tone transmission function and an answering machine function, which are generally widely used, is used as the second type center apparatus S2. Therefore, as shown in Table 2, the variable table 11 has a service reception confirmation tone number as a reception confirmation parameter in a format corresponding to the telephone number (XXX,... XXX) assigned to the reporting party. ... YYY) and an empty signal (FFF... FFF) indicating that a service completion confirmation tone number is not set as a completion confirmation parameter. become.

[0033]

[Table 2]

In this case, until the operation of the second timer is started, the operation is the same as that for the first type center device S1, except that the center device S2 transmits the service reception confirmation tone from the center device S2. Is assumed to be a home telephone.
When it is determined that the user is the owner of the service, the user presses a dial key informed in advance to transmit a service acceptance confirmation tone.

When the notification device 20 refers to the completion confirmation parameter setting area in the variable table 11 after the operation of the second timer is stopped, the service completion confirmation tone number as the completion confirmation parameter becomes an empty signal. After confirming that it is set, it is recognized that a series of operations starting from the transmission of the notification start signal has been completed without starting the detection of the service completion confirmation tone from the second type center device S1, and The predetermined notification operation is terminated by determining that the communication disconnection is a normal disconnection.

In the case of an abnormal disconnection in which the communication is disconnected before the completion confirmation parameter is referred to, the notification device 20 proceeds to step S and restarts a predetermined notification operation starting with the transmission of the notification start signal. Further, the notification device 20
For example, even if the second timer expires because the second type of center device S2 is in the answering machine operation setting,
A series of predetermined notification operations starting from the transmission of the notification start signal is restarted. That is, the retry operation is started.

On the other hand, the third type center device S3
The case where the notification operation is performed between the server and the server will be described below. Here, it is assumed that the third-type center device S3 is not a device capable of realizing all notification operations like the above-described first-type center device S1, but a center that has concluded a franchise contract. Therefore, as shown in Table 3, the variable table 11 stores the telephone numbers (XXX,...
.. XXX), an empty signal (FFF... FFF) indicating that the service acceptance confirmation tone number is not set as an acceptance confirmation parameter, and the completion confirmation. An empty signal (FFF... FFF) indicating that the service completion confirmation tone number as the service parameter is not set.

[0038]

[Table 3]

In this case, the operation until the operation of the first timer is stopped is the same as the operation for the first type center device S1. After the operation of the first timer is stopped, the notification device 20 When referring to the setting area of the reception confirmation parameter, it is confirmed that the service reception confirmation tone number as the reception confirmation parameter is set as an empty signal, and the service reception confirmation from the first type center device S1 is confirmed. Without starting the detection of the tone, it is recognized that a series of operations starting from the transmission of the notification start signal is completed, and the predetermined notification operation is terminated by determining that the subsequent communication disconnection is normal disconnection.

In the case of an abnormal disconnection in which the communication is disconnected before referring to the reception confirmation parameter, the notification device 20 proceeds to step S and restarts a series of operations starting from transmission of the notification start signal. Furthermore, even when the first timer expires, the notification device 20 restarts a series of notification operations starting from transmission of the notification start signal. That is, a retry is performed.

In such a reporting device, by appropriately changing the parameters in the reception confirmation parameter area corresponding to the center device as the reporting partner, the reception confirmation signal is output as a predetermined reporting operation corresponding to the type of the center device. The user can select whether or not to execute the detection, and perform only one notification operation without re-installing software so that the predetermined notification operation can be performed for each of the center devices to be notified. Software can be installed, and versatility can be improved.

Also, by appropriately changing the signal in the area of the completion confirmation parameter corresponding to the center apparatus to be notified, whether the detection of the completion confirmation signal is executed as a predetermined notification operation corresponding to the type of the center apparatus is determined. You can choose whether or not to install the only software for the reporting operation without re-installing the software so that the prescribed reporting operation can be performed for each of the center devices that are the reporting partners. And versatility can be increased.

Next, a notification device according to a second embodiment of the present invention will be described below. The same members as those in the first embodiment are denoted by the same reference numerals, and only different points will be described. This embodiment is basically the same as the first embodiment, but when a series of reporting operations is terminated by abnormal disconnection, a reporting operation, that is, a so-called retry is performed again. When a series of reporting operations starting from transmission of the start signal is restarted, the notification is switched to a reporting destination different from the previous reporting destination registered in the variable table 11 to report. For example, a notification is sent to the center device described at the head of the variable table, and when an abnormal disconnection is made, the notification destination is switched to the center device described immediately below the center device in the variable table.

In this embodiment, the variable table 11
1st type center device S1 to 3rd type center device S
When 3 is registered, the notification operation can be performed with any of the three center devices. As shown in Table 4, a variable table 11 is provided for each of the first type center device S1 to the third type center device S3.
The numbers are set in the reception confirmation parameter setting area and the completion confirmation parameter setting area.

However, in order to perform the notification operation by automatically switching the reporting partner as described above, reporting software that can perform the reporting operation corresponding to each center device as the reporting partner is required. In the present embodiment, in order to transmit a signal that each center device accepts as a notification operation,
Various parameters required by each center device are described in the variable table 11. The reporting device refers to the parameter and performs the reporting operation based on the value of the parameter, so that even if the reporting software corresponding to each center device is not installed, only one reporting software can be used. A predetermined notification can be sent to the device.

As shown in Table 4, the variable table 11 is the same as that in the above-described first embodiment, and a detailed description thereof will be omitted.

[0047]

[Table 4]

Next, the operation of the notification device 20 will be described with reference to FIG. The operation of the flowchart of FIG. 4 is almost the same as that of the flowchart of FIG. 2, but when it is determined that the call operation is not completed, that is, when an abnormal disconnection occurs, the next candidate If is registered, the notification operation is restarted by referring to the parameter of the next candidate. That is, retry is started. If the next candidate is not set in the variable table 11, the variable table 11
Is set as the next candidate.

That is, first, the communication partner is a first-type center device S1.
If the notification operation does not end normally and is disconnected abnormally,
A series of reporting operations starting from the transmission of the reporting start signal are performed according to the flowchart shown in FIG.
Is switched to the second candidate center device S2 registered as the next candidate. If the notification operation does not end normally and disconnects abnormally even for the center device S2, the third type of center device S which is the next candidate registered in the variable table 11 will be described.
3 is switched. If the notification operation does not end normally with respect to the center device S3 but is disconnected abnormally, the notification operation is performed again with respect to the center device S1 that first reported.

According to the present embodiment, by appropriately adding a signal to the area of the reception confirmation parameter corresponding to the center apparatus to be the report destination, the reception confirmation signal is transmitted as a predetermined report operation corresponding to the type of the center apparatus. It is possible to select whether or not to execute detection, and it is not necessary to install all three types of software so that a predetermined notification operation can be performed for all three types of center devices. Even if a new center device is to be registered as a report partner, only the necessary parameters are set in accordance with the format of the variable table 11 and only one report operation is performed without installing software corresponding to the center device. It is possible to increase the versatility by installing the software of It is possible to perform a report reliably.

Further, by appropriately adding a signal to the area of the completion confirmation parameter corresponding to the center apparatus to be notified, detection of the completion confirmation signal is executed as a predetermined reporting operation corresponding to the type of the center apparatus. Or not, and only one software for a notification operation is installed without installing all three types of software so that a predetermined notification operation corresponding to all three types of center devices can be performed. It is only necessary to mount it, and versatility can be increased.

[0052]

According to the first to third aspects of the present invention, the notification device according to the first to third aspects of the present invention changes the presence / absence of a parameter corresponding to the center device to be a notification destination appropriately, thereby providing a predetermined notification corresponding to the type of the center device. Since the operation can be changed, only a single software for the notification operation is required to support a predetermined notification operation corresponding to the type of the center device, and the versatility can be increased.

[Brief description of the drawings]

FIG. 1 is a block diagram of a first embodiment of a communication device according to the present invention.

FIG. 2 is a flowchart showing a predetermined notification operation of the communication device.

FIG. 3 is a conceptual diagram showing a connection state of the above communication device.

FIG. 4 is a flowchart showing a predetermined notification operation of a communication apparatus according to a second embodiment of the present invention.

FIG. 5 is a conceptual diagram showing a connection state of a conventional notification device.

FIG. 6 is a flowchart showing a predetermined notification operation of a first type center device and a first notification device of a conventional example.

FIG. 7 is a flowchart showing a predetermined notification operation of a second type center device and a second notification device of a conventional example.

FIG. 8 is a flowchart showing a predetermined notification operation of a third type center device and a third notification device of a conventional example.

[Explanation of symbols]

 11 Variable table 20 Notification device L Public line S1 First type center device S2 Second type center device S3 Third type center device

Continued on the front page (72) Inventor Katsuhiko Kimura 1048 Kazuma Kadoma, Kazuma-shi, Osaka F-term in Matsushita Electric Works Co., Ltd. (reference) LL01 QQ18 RR14

Claims (3)

[Claims] 1. A notifying device which is connected via a public line to a plurality of types of center devices to be notified, and is capable of notifying with the center devices by a predetermined notifying operation different for each type. A variable table capable of presetting parameters corresponding to a center apparatus to be a report partner, and by referring to the presence or absence of setting of parameters in the variable table, the report corresponding to the type of the center apparatus. A notification device, wherein an operation is selected. 2. A notifying device, wherein a parameter for an acknowledgment signal is set in the variable table, and an acknowledgment signal transmitted from the center device, which is a notification partner, for confirming reception of a message, can be detected. The notification device according to claim 1, wherein a notification operation corresponding to the type of the center device is performed by referring to the presence or absence of setting of the parameter for the reception confirmation signal. 3. A completion confirmation signal parameter is set in the variable table, and after completion of a report with the center device, a completion transmitted from the center device as a report partner to confirm the completion of the report. 3. A notification device capable of detecting a confirmation signal, wherein the notification device performs a notification operation corresponding to the type of the center device by referring to the presence or absence of setting of the completion confirmation signal parameter. Notification device.