JP2002215962A - Food material purchase support method and food material purchase support device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a food material purchase support method capable of omitting useless transmission of data and placing an order in which a customer's desire is enough reflected. SOLUTION: A mediator server supporting food material purchase displays a main screen on a home page. In the main screen, a menu is specified, stock food material is specified, and a shop is specified. That is, the menu can be specified on the home page of the mediator server, so that it is not necessary to inform the update of the menu to the customer terminal. When the stock food material and the shop are specified by the customer terminal, the mediator server updates the customer information of a customer data base. When an order for a menu is placed from the customer terminal, the mediator server deletes the specified stock food material from the food material required for the ordered menu with reference to the updated customer information, and transmits the contents of the order to the specified shop terminal. Thus, an order in which a customer's desire is enough reflected is placed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a food purchase support method and a food purchase support device used in a food purchase support device of an intermediary company connected to a communication network such as the Internet, for example. When a purchase order for ingredients is made from a customer terminal represented by a consumer via a communication network, the contents of the order are notified to a terminal of a store represented by a food delivery company via the communication network. The present invention relates to a purchase support method and a food purchase support device.

[0002] In the following, the concept of a food material includes a seasoning. However, in some cases, food and seasoning are used as different concepts. In this case, the ingredients are meat, fish,
It shall mean something like vegetables.

[0003]

2. Description of the Related Art There has been known a food purchase support system in which a purchase order for food can be made from a home to a trader using a communication means such as mail, telephone, or computer communication. In this food purchase support system, there is a food purchase support system in which a customer receives an order for food purchase from a menu (menu), and a set of food necessary for the ordered menu is delivered to the customer. This type of food purchase support system is disclosed in, for example, Japanese Patent Application Laid-Open No. 9-274629.

The food purchase support system disclosed in this publication connects a terminal device of an orderer and a terminal device of a service provider via a communication line, and places a purchase order for foodstuffs from the terminal device of the orderer. The food is transmitted to a terminal device on the service provider side via a communication line, and the ingredients according to the purchase order are delivered to the orderer. Here, when ordering, the orderer refers to the menu and ingredient information previously sent from the terminal device on the service provider side and stored in the own terminal, and determines necessary ingredients. In this case, the ingredients (stock ingredients) that are necessary for the menu but are already provided at home can be deleted from the necessary ingredient list. By doing so, it is possible to purchase foodstuffs in consideration of the orderer's wishes to some extent.

[0005]

However, in the above-mentioned food purchase support system, the menu and food information are stored in advance in the terminal device of the orderer. Therefore, each time the menu and the food information are updated, the terminal device on the service provider side must not only update the file in its own device but also send the updated content to the terminal device of the orderer. And a very complicated process had to be performed. This problem is particularly noticeable when this service is realized on a worldwide communication network such as the Internet and has many customers both domestically and overseas.

[0006] Further, in the above-mentioned food purchase support system, from the home side, it is impossible to specify from which trader the food is to be delivered, and that the customer's wishes are not sufficiently considered. There was a problem. In other words, from a customer's point of view, even if they want to be delivered from a trader who uses the food frequently and has a high degree of confidence in the quality of the ingredients, it cannot reflect that in the order. The inability to specify the store from which the food is delivered means that the quality of the food is anxious, and even if there are other stores that offer the food at a relatively low price, it cannot be purchased from there. This is a very big problem from the viewpoint of customer satisfaction.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a food purchase support method and a food purchase support apparatus which can omit useless data transmission and can place an order that sufficiently reflects the wishes of a customer.

[0008]

According to the present invention, in order to achieve the above object, when a purchase order for food is made from a customer terminal via a communication network, the contents of the order are delivered via the communication network. In the food purchase support method for notifying the original store terminal, a screen for specifying and inputting the inventory food is provided to the customer terminal via the communication network. A shop designation step of providing the customer terminal via the communication network, a menu designation step of providing a menu on which a menu can be designated and input to the customer terminal via the communication network, and the entered menu and inventory ingredients Providing the reflected order contents to the designated store terminal via the communication network.

[0009]

Embodiments of the present invention will be described below in detail with reference to the accompanying drawings.

Embodiment 1 FIG. 1 is a conceptual diagram showing an overall configuration of a food purchase support system using a food purchase support method according to Embodiment 1 of the present invention. In this food purchase support system, an intermediary receives an order from a customer to purchase food in menu units via the Internet, which is a communication network, and transmits the contents of the order from the intermediary to a food delivery source store via the Internet. The notification informs the customer of the purchase of foodstuffs.

More specifically, the food purchase support system includes a customer terminal 1 owned by a customer, an intermediary server (foodstuff purchase support device) 2 owned by an intermediary company, and a store terminal 3 owned by a store over the Internet 4. Connected through. The mediation server 2 has a home page accessible from the customer terminal 1, and receives an order for food purchase from the customer terminal 1 on this home page. Menu updates are reflected on this homepage. Therefore, the customer terminal 1 can make an order to purchase a food item from the latest menu only by accessing the homepage. This eliminates the need to transmit update information from the mediation server 2 to the customer terminal 1 every time a menu or the like is updated, so that the processing of the mediation server 2 can be simplified. This is particularly remarkable when the communication network is composed of the Internet 4 and has many customers both in Japan and overseas, as in the first embodiment.

[0012] Further, the food purchase support system is designed such that, when an order is placed from the customer terminal 1, its own desire can be reflected on the homepage of the mediation server 2. More specifically, the mediation server 2 displays a screen on which unnecessary ingredients can be designated among the ingredients necessary for one menu;
A screen for designating a store desired by the customer is provided to the customer terminal 1. Therefore, the customer terminal 1 can specify unnecessary ingredients or a desired store on this screen. Therefore, it is possible to place an order that sufficiently reflects the customer's wishes.

The structure of the food purchase support system will be described in more detail. The customer terminal 1 is a personal computer or a work station, and is equipped with software (for example, a browser) for browsing a homepage on the Internet 4. More specifically, the customer terminal 1 has a keyboard 1a, a communication processing device 1b, and a display 1c. A homepage is displayed on the display 1c, and characters and numerals are entered in the input fields on the homepage via the keyboard 1a. And so on. Of course, connection to the Internet 4 is made by the communication processing device 1b.

The store terminal 3 is a personal computer or a workstation, and is configured to receive and process at least a notification from the mediation server 2. More specifically, the store terminal 3 has a communication processing device 3a and an output device 3b. The communication processing device 3a receives and processes the notification, and outputs it to the output device 3b. The output device 3b is, for example, a printer, and prints the result of processing the notification on a sheet.

The mediation server 2 is a WWW (World Wide Web)
It is a server and includes a processing system 2a and a plurality of databases 2b, 2c and 2d. Processing system 2a
Is a computer for executing a food purchase support process. The processing system 2a refers to the stored contents of the databases 2b to 2d when executing the food purchase support processing. The database includes a store database 2b storing store information, a menu database 2c storing menu information, and a customer database 2d storing customer information. The processing system 2a executes a food purchase support process using the store information, menu information, and customer information. In addition, the processing system 2a includes store information,
When the menu information and the customer information are updated, each of the databases 2b to 2d is accessed to update the contents.

FIG. 2 is a conceptual diagram for explaining the data structure of the store database 2b. Store database 2
b stores the store information. The store information is information on a store that has been contracted in advance with an intermediary company, and includes items such as a store name, an address, a name of a foodstuff handled in the store, a unit of each foodstuff, and a price per unit of each foodstuff.

FIG. 3 is a conceptual diagram for explaining the data structure of the menu database 2c. Menu database 2
"c" stores menu information. Menu information includes menu names, category items for each menu, total calories for each menu, keywords required to search for menus, names of ingredients for one person required to cook the menu, quantities and reference prices, etc. Items.

FIG. 4 is a conceptual diagram for explaining the data structure of the customer database 2d. Customer database 2
d stores customer information. The customer information is information provided by the mediation server 2 about the customer who has used this service, and includes basic items such as a unique customer name, address, and telephone number.

Further, the customer information includes extended items in addition to these basic items. Extended items include designated store items,
Includes calorie limit items and inventory items and other special items. The designated store item is a place to describe the designated store when the customer has designated the store of the foodstuff delivery source. The limit calorie item is a place to describe the number of calories when the customer specifies a total menu calorie limit. The inventory ingredients item is a place where, when a customer designates ingredients held in stock, the designated inventory ingredients are described. The special items are, for example, a place where, when a maximum price or the like is specified, the specified price or the like is described.

FIG. 5 is a flow chart for explaining the flow of the food purchase support processing executed in the mediation server 2. In the following, the expression “display the XX screen on the homepage” is synonymous with “providing the XX screen to the customer terminal 1”.

The processing system 2a of the mediation server 2 displays the main screen of the home page (Step S1). The main screen is, for example, a screen on which any one of menu designation, inventory ingredient designation, and store designation can be selected. While the main screen is being displayed, the processing system 2a waits for the customer's selection (step S2).

If the customer selects menu selection, the processing system 2a executes menu selection processing (step S).
3). The menu designation process is a process of displaying a menu designation screen on a homepage, prompting a customer to designate a menu, and further prompting a required number of people. When the menu is designated by the customer, the processing system 2a proceeds to the next order confirmation processing.

When the customer selects the designation of an inventory food, the processing system 2a executes an inventory food designation process (step S4). The inventory ingredient designation process is a process of displaying an inventory ingredient designation screen on a homepage and prompting the customer to designate the inventory ingredient. That is, when there are ingredients stored at home among the ingredients necessary for cooking the menu to be designated, delivery of the stock ingredients is unnecessary, and the customer selects the designation of stock ingredients. , And specify the stock ingredients on the stock ingredient specification screen. In this case, the processing system 2a accesses the customer database 2d and updates the inventory ingredient item in the customer information. Thereafter, the processing system 2a returns to the step S1, displays the main screen on the homepage, and waits for the menu designation.

Further, when the customer selects the store designation,
The processing system 2a executes a store designation process (Step S5). More specifically, the store designation process is a process of displaying a store designation screen on a homepage and prompting a customer to designate a store as a delivery source. That is, if you want to designate a trusted store as a source of food,
Select store designation and specify the store on the store designation screen. In this case, the processing system 2a accesses the customer database 2d and updates the designated store item in the customer information. Thereafter, the processing system 2a returns to the step S1, displays the main screen on the homepage, and waits for the menu designation.

When the menu is designated by the customer, the processing system 2a executes the order confirmation processing as described above.
Specifically, the processing system 2a includes the menu database 2
Then, after accessing necessary information, the order confirmation screen is displayed on the homepage (step S6). More specifically, the processing system 2a acquires, from the menu database 2c, information on ingredients (including seasonings) necessary for cooking the designated menu and their quantities, and orders the list in the form of a list. Generate a confirmation screen and display it on the homepage. This allows the customer to confirm the order details.

In this case, the menu database contains 1
Since the number of persons has been set, the processing system 2a
The quantity for the designated number is calculated together with the menu designation, and the calculated quantity is included in the order confirmation screen. Further, the processing system 2a accesses the customer database 2d, refers to the inventory ingredients item in the customer information, and checks whether or not there is any ingredient required for the menu designated as the inventory ingredient. If present, processing system 2a
Displays only the ingredient name and the quantity is 0 for the stock ingredients.

The processing system 2a also displays a confirmation icon and a change icon on the order confirmation screen, and determines whether or not there is a change in the contents of the order (step S7). If the confirmation icon is clicked, it means that there is no change in the order content, so the processing system 2a returns the home page to the main screen and shifts to the next order processing.

On the other hand, if the change icon is clicked,
Since there is a change in the contents of the order, the processing system 2a displays an order change screen on the homepage (step S8). The order change screen is a screen that allows the user to instruct addition, deletion, change, and change of the quantity of ingredients. When the customer inputs the changed content, the processing system 2a again displays an order confirmation screen on the homepage in which the changed order content is listed. as a result,
When the confirmation icon is clicked by the customer, the processing system 2a returns the home page to the main screen and shifts to the next order processing as described above.

The ordering process is a process for notifying the store of the contents of the order. More specifically, the processing system 2a
Creates the order contents reflecting the menu and the stock ingredients input from the customer terminal, and if the store is designated, sends the order contents by e-mail to the designated store terminal. More specifically, the processing system 2a obtains menu information corresponding to the input menu from the menu database 2c, further obtains customer information from the customer database 2d, and creates order details (step S9). The customer information reflects the designation of stock ingredients, if any. Therefore, the order content created above reliably reflects the designation of the inventory ingredients.

Further, the processing system 2a searches the customer database 2d and determines whether or not a store is specified based on the customer information (step S10). If a store has been designated, the processing system 2a creates an e-mail including the created order content, with the designated store terminal 3 as the destination. The processing system 2a provides (transmits) the e-mail to the store terminal designated as the order e-mail via the Internet 4 (step S11).

On the other hand, if the store is not designated, the processing system 2a accesses the customer database 2d, refers to the customer information, and checks the address of the customer. Further, the processing system 2a accesses the store database 2b, and checks the store located closest to the address of the checked customer. The processing system 2a creates an e-mail addressed to the checked shop terminal 3 and including the created order details. The processing system 2a provides (transmits) the e-mail as an order mail to the store terminal via the Internet (step S12).

Further, the processing system 2a creates a recipe in which a menu cooking method is described, and creates an e-mail including the recipe. The processing system 2a provides (sends) the created e-mail to the customer terminal 1 via the Internet (step S13). This allows
The customer can cook the menu by looking at the recipe. Therefore, the service to the customer can be further improved.

Thus, the food purchase support processing is completed.
On the other hand, when the shop terminal 3 receives the order mail, the communication processing device 3a of the shop terminal 3 outputs the order content in the order mail to the output device 3b. Output device 3b
Prints the order details on paper. The employee of the store who sees the order form collects and packs the ingredients and seasonings according to the contents of the order, and delivers it to the customer via a means such as home delivery. Thus, the customer can purchase the desired menu ingredients from the desired store.

FIG. 6 is a transition diagram of a screen on the homepage displayed on the customer terminal 1. Hereinafter, the menu designating process, the stock food designating process, and the store designating process will be sequentially described with reference to FIGS.

FIG. 7 is a flowchart for explaining the menu designating process. When the menu designation is selected from the main screen D1, the processing system 2a sets the menu designation screen D2
Is displayed on the homepage (step T1). The menu designation screen D2 is a screen for inquiring a customer about a menu narrowing method. More specifically, the menu designation screen D2 can select any one of the order of the eyewear, the keyword search, and the field. Fields by field include, for example, Japanese, Western, Chinese, meat, and fish. Processing system 2a
Waits for the customer's selection while the menu designation screen D2 is displayed (step T2).

For example, when the customer selects the order of the Iueo, the processing system 2a accesses the menu database 2c and displays the menu list screen D3 in which the menus are arranged in the order of the Iueo.
Is displayed on the homepage (step T3). More specifically, the processing system 2a includes a menu database 2c.
The menu information registered in the menu is acquired, the list is rearranged in the order of Iueo to create a list, and the list is displayed as a menu list screen D3 on a homepage. When the customer selects any menu, the processing system 2a displays a number input screen on the homepage (step T).
4). When the number of people is input by the customer, the processing system 2
a determines the menu of the customer (step T11).

As a result of Step T2, when the customer selects the keyword search, the processing system 2a displays a keyword input screen D4 on which a keyword can be input on the homepage (Step T5). When a certain keyword is input from the customer, the processing system 2a accesses the menu database 2c to obtain menu information of the menu that matches the input keyword, and converts the obtained menu information into a list. The menu list screen D5 is displayed on the homepage (step T6). When the customer selects one of the menus, the processing system 2a displays a number input screen on the homepage (step T7), and when the number is input by the customer, determines the menu of the customer (step T11). .

As a result of the step T2, when the customer selects a category, the processing system 2a displays a field input screen D6 on which a field can be input on the homepage (step T8). When any field is input by the customer, the processing system 2a accesses the menu database 2c,
The menu information of the menu corresponding to the input field is acquired, the acquired menu information is displayed in a list form, and the menu list screen D7 is displayed on the homepage (step T).
9). When the customer selects any menu, the processing system 2a displays a number input screen on the homepage (step T10), and when the number is input by the customer,
The menu of the customer is determined (step T11).

FIG. 8 is a flowchart for explaining the inventory foodstuff designation process. The processing system 2a displays the stock food designation screen D8 on the homepage when the stock food designation is selected from the main screen D1 (step U).
1). The stock food designation screen D8 is a screen for selecting either stock of food or stock of seasonings. The processing system 2a displays the stock food designation screen D8 and waits for any selection (step U2).

When the ingredients are selected, the processing system 2a
Displays the foodstuff classification screen D9 on the homepage (step U3). The foodstuff classification screen D9 is a screen that displays a list of vegetables, meat, fish, and the like. Processing system 2a
Displays the foodstuff classification screen D9 and waits for any selection. As a result, when one of the categories is selected, the processing system 2a next displays a food list screen D10, which is a list of ingredients belonging to the category, on the homepage (step U4). As a result, when one of the ingredients is selected, the processing system 2a accesses the customer database 2d and updates the inventory ingredient item of the customer information (step U5).

On the other hand, when the seasoning is selected, the processing system 2a displays the seasoning list screen D11 on the homepage (step U6). Seasoning list screen D11,
It is a screen which displays a list of seasonings such as soy sauce, sugar and salt. The processing system 2a has a seasoning list screen D11.
And wait for any selection. As a result, when any of the seasonings is selected, the processing system 2a accesses the customer database 2d and updates the inventory ingredient item of the customer information (step U5).

FIG. 9 is a flowchart for explaining the store designation process. The processing system 2a accesses the store database 2b and displays the store designation screen D12 on the homepage (Step V1). Store designation screen D
Reference numeral 12 denotes a screen displaying a list of stores that can be a delivery source of ingredients in a list format. The processing system 2a displays this store designation screen D12 and waits for any selection. Customers,
From among the stores displayed on the store display screen D12, for example, a store having a reliable quality or a store that is favored is selected. When any store is selected, the processing system 2a accesses the customer database 2d and updates the designated store item of the customer information (step V2).

As described above, according to the first embodiment,
Since you can order food purchases on the homepage provided by the mediation server 2, even if the menu is updated, the mediation server 2 only needs to reflect the menu update on the homepage,
Update information need not be transmitted to the customer terminal 1. for that reason,
The processing of the mediation server 2 can be simplified. Moreover, not only can the unnecessary ingredients be rejected by designating the in-stock ingredients, but also the customer can specify the store from which the ingredients are to be delivered, so that it is possible to realize the ingredient purchase support that sufficiently reflects the wishes of the customer. Therefore, it is possible to improve customer satisfaction.

Other Embodiments Embodiments of the present invention have been described above, but the present invention is not limited to the above embodiments. For example, in the first embodiment, the store that can be specified by the customer is the store database 2
b. However, for example, a screen that can be added to the store database 2b may be provided from the intermediary server 2 to the customer terminal 1 via the Internet 4 so that a new store can be input from the customer terminal 1 on the screen. . If a contract is established between the broker and the new store, the store information relating to the new store is registered in the store database 2b, so that the customer can specify the new store. For this reason, the customer can receive the foodstuff from the desired store, so that the customer satisfaction can be further improved.

In the first embodiment, the store terminal 3
I send my order to by email. However, for example, a computer equipped with software capable of browsing an Internet homepage is applied as the store terminal 3, and a screen describing the above order contents is provided from the intermediary server 2 to the store terminal via the Internet 4. Is also good. Further, in the first embodiment, the recipe is transmitted to the customer terminal 1 by e-mail. For example, a screen describing the recipe is provided from the mediation server 2 to the customer terminal 1 via the Internet 4. Needless to say, it may be done.

Further, in the first embodiment, the customer
It is necessary to select one from the menus stored in the menu database 2c. However, for example, by designating the number of calories and the price of the food material from the customer, the menu according to the designation may be recommended to the customer.

More specifically, for example, the menu recommendation screen D2 in step T1 in FIG. 7 can be used to indicate menu recommendation. When the menu recommendation is instructed, the processing system 2a searches the customer database 2d and determines whether the number of calories and the designated price are described in the restricted calorie item and the special-purpose item. If both are described, the processing system 2a searches the menu database 2c for a menu according to the number of calories and the designated price, and displays a recommended menu screen describing the search result on the homepage. Further, if any of the recommended menus is selected, the processing system 2a
Displays a number input screen on the homepage and determines a menu in response to the input of the number.

On the other hand, if the number of calories and / or the designated price are not described in the customer information, the processing system 2a displays a screen on the homepage where the number of calories and / or the price can be designated and input. indicate. If both the number of calories and the price are specified, the processing system 2a shifts to processing for displaying the recommended menu screen.

According to this configuration, the customer does not need to select a menu from a large number of menus, and the range of services to the customer is expanded. Therefore, the customer satisfaction can be further improved. It should be noted that the keyword for searching for the recommended menu may include not only the number of calories and the price described above but also other information.

Further, in the first embodiment, the case where the Internet is used as a communication network is taken as an example. However, the present invention can be easily applied to other communication networks such as a dedicated communication network.

[0051]

As described above, according to the present invention, a screen on which menus can be specified and input, a screen on which inventory foods can be specified and input, and a screen on which stores can be specified and input can be provided to the customer terminal. For example, even when a menu is updated, the updated content need not be provided to the customer terminal and stored in the customer terminal. Therefore, unnecessary transmission can be omitted. In addition, since it is possible to specify the stock ingredients and the store, it is possible to place an order that sufficiently reflects the wishes of the customer. Therefore, it is possible to improve customer satisfaction.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram showing an overall configuration of a food purchase support system using a food purchase support method according to Embodiment 1 of the present invention.

FIG. 2 is a conceptual diagram illustrating a data structure of a menu database.

FIG. 3 is a conceptual diagram illustrating a data structure of a customer database.

FIG. 4 is a conceptual diagram illustrating a data structure of a store database.

FIG. 5 is a flowchart illustrating a flow of a food purchase support process executed in the mediation server.

FIG. 6 is a transition diagram of a screen on a homepage displayed on the customer terminal.

FIG. 7 is a flowchart for explaining menu designating processing.

FIG. 8 is a flowchart for explaining a stock food material designation process.

FIG. 9 is a flowchart illustrating a store designation process.

[Explanation of symbols]

1 customer terminal, 2 mediation server, 3 store terminal, 2b
Store database, 2c menu database, 2d customer database.

Claims (7)

[Claims] When a purchase order for food is made from a customer terminal via a communication network, the contents of the order are sent to a store terminal of the food delivery source via the communication network, and a food purchase is provided to provide a service to the customer terminal. In the support method, a step of specifying a foodstuff that can be specified and input to the customer terminal via the communication network, and a step of specifying a foodstuff that can be input to the customer terminal via the communication network. A menu specifying step for providing the menu to the customer terminal via the communication network, and a menu for inputting the menu by specifying the menu; and displaying the order contents reflecting the input menu and stock ingredients on the communication network. And an order providing step of providing the food to the designated store terminal via the Internet. 2. An order confirmation step for providing a screen for confirming whether or not to change the order details to the customer terminal via the communication network prior to the ordering step. And an order change step of providing a screen on which a change content can be designated and input to the customer terminal via the communication network, and when the order content is changed, the changed order content is provided via the communication network. The food purchase support method according to claim 1, which is provided to a store terminal. 3. The ingredient according to claim 1, further comprising a recipe providing step of providing, via the communication network, a recipe describing a method of cooking the input menu to a customer terminal having input the menu. Purchase support method. 4. The method according to claim 1, wherein the ordering step comprises providing the order contents via a communication network to a store terminal which reaches a customer geographically in the shortest time when no store is designated. Ingredient purchase support method described. 5. The menu designating step includes: providing a screen for instructing a menu recommendation by the customer to the customer terminal via the communication network; and, when the menu recommendation is instructed, the recommended menu is designated. Providing a screen including the screen to the customer terminal via the communication network. 6. The food purchase support method according to claim 1, wherein the communication network is the Internet. 7. A foodstuff which receives a purchase order of a foodstuff from a customer terminal via a communication network, transmits the contents of the order to a store terminal of a foodstuff delivery source via the communication network, and provides a service to the customer terminal. In the purchase support device, a menu database that stores menu information, a customer database that stores customer information having inventory items that describe in-stock ingredients and store items that describe designated stores, and store information of food delivery sources. A store database to be stored, means for determining whether or not inventory ingredients are designated; means for updating inventory ingredient items of customer information stored in the customer database when inventory ingredients are designated; Means for transmitting a screen for designating a store to the customer terminal via the communication network based on the store information stored in the store database; Means for updating the store information of the customer information stored in the customer database, and a screen for designating a menu based on the menu information stored in the menu database via the communication network. Means for transmitting to the customer terminal; and, when a menu is designated, the order details reflecting the designated menu and the customer information stored in the customer database are stored in the customer information store stored in the customer database. Means for transmitting to the store terminal described in the item via the communication network.