JP2002203098A - Iso examination support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cooperation system of a post managing personnel matters and education training with an ISO management promotion head office. SOLUTION: Commonalization of personnel data and ISO data is performed, and a personnel change as well as the education training in full on the basis of the personnel data is implemented. Concerning the history of trainees with respect to the education training, for example, if it is a basic education to be performed on newcomers being just assigned to an ISO conforming post, it is needed to identify that the trainees are the newcomers by using the history data of the trainees and a calendar function in order to extract the trainees of the basic education in full by a machine. Furthermore, it is wanted to serve as fixed period training other than the newcomers training. With that purpose, an education training program with a history computing function for semi- automatically executing the extraction and a multiple-choice education training program are provided.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention provides a paperless remote management of information collection, tabulation, analysis, recording, on-site verification, approval and the like by making full use of an information communication function.
In the SO examination support system, it mainly relates to personnel management, etc., taking into account the implementation of educational training without omission.

[0002]

2. Description of the Related Art Conventionally, in the management of maintaining ISO certification, a professional who has been highly trained and trained collects, tabulates, analyzes, records, verifies, and approves information for achieving the purpose. Fill in the history data of the fact-finding survey in the prescribed management form according to the manual, conduct on-site verification by qualified personnel on-site for internal audits and / or external audits, and obtain approval that the relevant items are satisfied. It was indispensable to keep a record of dated and stamped evidence on this. It was also indispensable to keep training records and records of training for members.

[0003]

First, as an object corresponding to claim 1, there is a complete implementation of education and training for each person based on a member list required by ISO.
In order to keep the credential register for internal audits up-to-date constantly, it is often a separate department from the ISO promotion headquarters.
It was necessary to maintain a close relationship with the personnel management department, constantly check personnel information in the personnel management department, such as a list of employees, to know changes such as new employees and personnel changes.

[0004] Another object of the present invention is to impartially and easily test the minimum level of knowledge acquisition required for a target occupation, and provide education as necessary. There was a demand to utilize talented people without burying them.

[0005] The present invention improves the conventional incomplete part of the ISO operation, makes it easier to obtain the cooperation of other departments, and semi-automatically conducts education and training, thereby contributing to the maintenance of ISO certification. The purpose is to provide an examination support system.

[0006]

In order to achieve the above object, an invention according to claim 1 comprises an information collecting mechanism for centrally managing data to be subjected to ISO examination, and an object to be collected by the ISO examination object prepared by the information collecting mechanism. In accordance with the data, in the ISO audit support system equipped with means for planning, action, verification, and improvement action procedure drafting for maintaining and managing the ISO certification status from an external certification body, individual tasks based on the member list And personnel management means for managing qualification treatment based on the schedule of training and the history of education and training, personnel information search means for searching for personnel information from the personnel management means, and necessary for maintaining and managing the ISO certification status. A qualified internal ledger that clearly conducts internal audits and clearly indicates who has the authority to make a pass / fail decision, and reflects the entries in the qualified personal ledger in the personnel management means. With a personnel information updating means for obtaining.

[0007] By doing so, it is possible to carry out all the necessary education and training based on the list of members necessary to maintain the ISO certification status, and to leave the talented personnel without education. It can be used without being left or buried. In addition, it is possible to systematically and fairly provide the qualified person with a treatment appropriate for the qualified person without any special effort or consideration to constantly update the qualified person's ledger for the internal audit.

[0008] The invention according to claim 2 provides an education and training program in the form of alternative questions, and a certification that the person who has achieved a predetermined correct answer rate to the alternative questions has completed the education and training program. And personnel information updating means that is sequentially updated in association with the authenticating means. By doing this, it is possible to acquire the necessary knowledge for the target industry easily and without any omission and no special efforts and considerations, to be able to test the acquired level fairly and easily, and to have talented personnel. It can be used without being buried. The minimum required level of knowledge acquisition for the target industry can be tested fairly and easily, and it can be utilized without burial of talented personnel.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An outline of an ISO examination support system (hereinafter, also referred to as "the present system") of the present invention will be described with reference to FIGS. As shown in the system block diagram of FIG. 1, an organization 1, a secretariat 2, and a management 3 participating in environmental conservation activities can use the present system 10 by using an intranet 4. This system 10
Environmental information file 11, environmental information registration means 12, environmental aspect identification means 13, plan formulation means 14, performance evaluation means 1
5, a form creation (and / or output) means 16, a prescribed document file 17, and a prescribed document providing means 18. Then, the personnel information file 19 is shared throughout.
Personnel management means 2 connected to the secretariat 2 via a network
0, which is independent of the personnel section of the General Affairs Department, which is separate from the ISO. As the contents of the personnel management means 20, there are an educational training plan table 21, an educational training record ledger 22, a personnel information searching means 23, and a personnel information updating means 24.

[0010] The environment information file 11 previously stores therein environmental aspect elements and environmental impact evaluation items as model cases (selected items) by default. The environmental aspect factor is a factor of environmental impact caused by business activities, products or services, and is, for example, industrial waste such as papers and toner cartridges. As the environmental aspect elements, those extracted based on the results of the environmental survey are registered. Environmental impact assessment items are items that evaluate the impact of these environmental aspects on the environment. The environmental impact evaluation items include an environmental impact item and an important evaluation item. The environmental impact item is an item indicating an impact on the environment such as a decrease in tropical forest for papers and a depletion of resources for toner cartridges. Important evaluation items are important in assessing the environmental impact of items whose activities are defined in the environmental policy, those subject to legal regulations, and those subject to environmental complaints (complaints). The item to be done.

The environment information file 11 may store various information such as an environmental management plan and an activity record in each organization 1. Next, as shown in the logical configuration diagram of the information file in FIG. 2, in addition to the environmental aspect elements and environmental impact assessment items, for example, environmental policies, environmental objectives / targets, environmental aspect grasping tables, environmental impact assessment item tables, remarkable environmental impact assessment items Stores side registration ledger, environmental management plan, internal environmental audit plan, education and training plan, etc. In addition, as an activity record, an environmental management plan performance table, an education and training record ledger, an internal environmental audit execution report, and the like are stored. Then, the correspondence information and the minutes of the meeting used during the activity may be included in the environment information file 11. If examination information such as an external examination schedule and preparation instructions is also included, preparation for examination can be smoothly advanced.

Further, the environmental information registering means 12 is a means for registering the above-mentioned environmental aspect factors and environmental impact evaluation items in the environmental information file 11. It is preferable that the registration operation is permitted only to the secretariat 2 having a specific access right in consideration of administrative security. or,
When storing the environmental management plan and the activity record in the environment information file 11, various forms created by the form creation (and / or output) means 16 are automatically stored in the environment information file 11. can do.

Next, the environmental aspect specifying means 13 is a means for specifying a remarkable environmental aspect based on the environmental aspect element extracted from the result of the environmental investigation and the environmental impact evaluation items that the environmental aspect element has on the environment. This remarkable environmental aspect refers to an environmental aspect whose impact on the environment is considered significant. When an environmental aspect element in a certain organization 1 is selected, the environmental aspect element 13
It is determined whether the above-mentioned important evaluation item is applicable, and at least one item is specified as a remarkable environmental aspect.

Next, the plan formulation means 14 is a means for setting environmental objectives and targets in consideration of the identified remarkable environmental aspects. The plan formulation means 14 provides the specified remarkable environmental aspect registration ledger so that each organization can browse it, and selects a predetermined remarkable environmental aspect from among them to set the environmental purpose / target. I have. In addition, the entire environmental objectives / goals are provided to each organization 1 in a browsable manner, so that each organization 1 can match the overall environmental objectives / goals. Further, the plan formulation means 14 is adapted to a form which is easy for the user to use (hereinafter, “customization”).
), And each organization 1 can set its own environmental objectives and targets.

The plan formulating means 14 is also a means for formulating an environmental management plan reflecting the set environmental objectives and targets. The plan formulating means 14 automatically describes the set environmental purpose / target items and their contents in a predetermined column of the environmental management plan table. Also, when formulating an environmental management plan, depending on the target items, there are those that aim to increase the numerical value and those that aim to reduce the numerical value, so that either “increase” or “reduction” can be specified for each target. Has become.

Next, the performance evaluation means 15 is a means for calculating the achievement rate of the activity performance with respect to the environmental management plan, and performing evaluation based on the achievement rate. When the actual value for the target value is input, the achievement rate is automatically calculated. When the achievement rate is calculated, it is determined whether or not the achievement rate satisfies a predetermined value, and evaluation is performed. This evaluation is, for example, "achieved"
Alternatively, “unachieved” may be represented by characters or symbols, or a predetermined evaluation point may be given according to the achievement rate. or,
The target is reviewed according to the evaluation. The results of these activities are summarized for each organization, and for example, the actual values input for each organization for the target of reducing waste such as papers and toner cartridges set as targets by each organization 1 are totaled and evaluated. The materials are created for the purpose.

Next, a form creation (and / or output) means 16
Is a means for automatically creating (and / or outputting) a form relating to the identification of the remarkable environmental aspects, the environmental management plan and the activity results. Environmental aspect identification means 13, plan formulation means 1
4, and various information generated by the performance evaluation means 15 are arranged in a predetermined format to create a form. The form created by this form creation (and / or output) means 16 is
There are environmental aspect assessment tables, environmental impact assessment tables, remarkable environmental aspect registration ledgers, environmental objectives and targets, environmental management plan tables, and environmental management plan performance tables. In addition, each organization 1, the secretariat 2 and the management 3 can appropriately perform form printing.

Next, the prescribed document file 17 stores a prescribed document that defines procedures necessary for maintaining and establishing the environmental management system. As shown in the logical configuration diagram of the information file in Fig. 2, this stipulated document includes an environmental manual that describes the basic matters related to environmental management of the entire organization and their interactions, as well as environmental management planning standards, legal and regulatory management standards, and environmental management standards. There are standards such as document management standards and environmental education and training management standards.

The originals of these prescribed documents are documents approved by a predetermined person in charge, but the prescribed documents stored in the prescribed document file 17 are electronic documents guaranteed to have the same contents as the originals. Data. These regulatory documents include, but are not limited to, version number, issue date, creator and approver.
Items indicating the location of the document are described. The registration of the regulation document in the regulation document file 17 is performed by the environment information registration unit 12.
May be used.

Next, the prescribed document providing means 18 is a means for maintaining the latest version of the prescribed document and providing it to each organization 1. The specified document providing means 18 provides the specified document stored in the specified document file 17 to each organization 1, the secretariat 2, and the management 3 via the intranet 4 so as to be able to browse. The personnel information file 19 shown in FIGS.
Is generally included in the personnel management means 20, but may be connected so that a right-of-viewer can browse through the intranet 4 from any department in the office. The personnel information file 19 has a history, a certificate of a person who has completed education, a ledger, an education training program, an alternative training program, and the like.

There is also a qualification class rule. For example, in the case of the qualification of an ISO internal auditor, a predetermined education training and a certification test are taken, and if it passes, a series of certifications such as the certification of education completion registered in the above-mentioned qualified person ledger are made. In addition to ISO, for example, the qualification grade of section manager is M grade treatment (salary level etc.)
Has the authority to conduct commands and evaluate work under the deputy manager in the section, but to do so, he has been experienced as a chief of S grade for more than 5 years, has been recommended by his superior, etc., and has been approved by the Board of Directors It is considered a substantive promotion criteria. Such a specified document is also collected and stored in the personnel file 19. The alternative problem training program will be described later.

The provision document provided here cannot be downloaded and rewritten by the organization 1 or the like. Older documents arising from revisions or elimination of regulatory documents,
After explicitly indicating that the document is an old document, folders and the like are classified to prevent unintended use. In addition, when a prescribed document is updated such as enactment, revision, or abolition, for example, the secretariat 2 notifies each organization 1 by e-mail or the like, and the update is displayed in a prescribed document registration ledger (not shown). You.

Next, the hardware configuration of the system 10 will be described. The present system 10 can be configured by an information processing device such as a personal computer. In the configuration of the information processing apparatus, a storage device is connected to a control processing unit that controls the entire apparatus. An input device including a keyboard, a mouse, a scanner, and the like, a display device used for monitoring input / output data, an output device for outputting various information, and a communication unit are connected to the control processing unit via the input / output control unit. .

Next, the control processing unit is constituted by a CPU and an internal memory, and is controlled by an operating system (OS).
and a program for registering and processing various types of information. For example, WWW server software that performs a server function on the intranet 4, browser software that facilitates transition of a browsing screen and search, a program that accepts registration requests for various types of information and stores the information in a predetermined information file, environmental aspects and environmental effects A plan formulation program that sets environmental objectives and targets based on evaluation items and formulates an environmental management plan, a performance evaluation program that aggregates and evaluates activity results, a form creation program that creates various forms,
It is a document management program or the like that maintains the latest version of the specified document and notifies update.

The environmental information registering means 12, the environmental aspect specifying means 13, the plan formulating means 14, the performance evaluating means 15, the form creating (and / or outputting) means 16, and the prescribed document providing means 18
Implements its functions by the above-described hardware and these programs. The storage device is constituted by a hard disk, a magnetic disk, or the like, and includes therein an environment information file 11 and a prescribed document file 1.
7 are created.

The environmental management support system 10
Can be used to input and output various information from the browser software when used via the intranet 4.
The organization 1, the secretariat 2, and the management 3 do not need special software. Therefore, each organization 1, secretariat 2, management 3
Can use this system anytime and anywhere by using the intranet 4.

Next, referring to the flowchart of FIG. 3 showing the procedure for conducting the alternative problem training, the manner in which the education training without omission is easily continued will be described. In the ISO, it is necessary to update the organization ledger, that is, the organization ledger in which the names of the actual constituent factors are entered, and the qualified ledger for examination / approval related to various management forms. Not only is the burden of this updating work small, but even if you decide to update at the beginning of each month, it is often not the latest HR information, and in practice, be careful to always keep the latest HR information I had to devote myself to it.

Thus, instead of paying attention,
The solution is as follows if the data is updated daily with the latest data in the personnel information file. First, personnel information of a department corresponding to the personnel section, that is, recruitment / transfer of persons, a change in organizational form, and the like are searched using the latest data in the personnel information file (S1). This latest data will be used in news searches in HR information files,
For example, a time mark of "news mark" is attached for one month, and the "news mark" is automatically set off when it is no longer necessary to view the advertisement as news.

Next, instead of the news, the aforementioned "news
Even if the mark is not attached, the years of employment and age after joining the company naturally age and are easily overlooked, but it is an important management item from the viewpoint of personnel management and employee training. For example, if there is an education and training program that starts from the day when an employee engages in a specific job type, if a person other than the employee manages the schedule, a fairly detailed management that issues a management command linked to the calendar as appropriate is appropriate. Requires a mechanism.

Therefore, there is a change to be a target of the education and training program specified by the ISO, that is, the number of years of employment and age after joining a company, or the generation of an obligation for a specific training starting from the day of engaging in a specific occupation. For example, if three years have passed after engaging in a specific occupation, if it has been determined that a person will be qualified for ISO internal auditing, the personnel information in the Personnel Section will be “News / Even if the "mark" is not added, the description in the ISO qualified person ledger is updated, and it is necessary to notify the concerned parties of the update. A change in personnel information is extracted from such an ISO viewpoint (S2).

Here, if there is a change in the personnel information, the ISO related document is updated accordingly (S
3). If the Personnel Division has no obligation to enter, update, or notify the ISO Certified Personnel Register, Educational Training Plan, Educational Training Record Book, etc., the affairs shall be carried out under the responsibility of the ISO Management Promotion Headquarters. become.

Further, the ISO qualified ledger and education and training are closely related, and can be handled by almost the same management method. This is because specialized education is required to qualify. In addition, from the viewpoint of the ISO, the target of the education and training is extracted (S2). However, as soon as a specific extraction item is determined, an extraction program for that can be easily set up, and rather, it can be managed by general-purpose software in conjunction with a calendar, so that the description is omitted.

Then, for the extracted target of the education and training, the education level to be provided is identified from the current occupation type and history (S5). This level of education is related to the qualification grade, which is the rank in the occupational and organizational chain of command, for example, "section manager (supervisor of the line), seizes the section staff, gives business orders, and manages personnel. In addition to the above, it also means a rating without command and authority, for example, qualification such as "technical director (staff, professional) without fixed organizational subordinates" and treatment of the person.

Next, an education level is set (S6).
Although this is not related to ISO, if an employee is an expert in education and training, an appropriate curriculum can be prepared according to the current qualification level of the target person. In the embodiment of the present invention, the contents are specialized for the alternative problem training. For example, it is almost the same form as the one in which the student can take self-study of alternative questions related to traffic regulations at a driving school, and includes alternative questions according to the content of the course.

Then, via the affiliation superior to the subject,
The implementation of the education and training is notified (S7), and if the pertinent persons approve, the alternative problem training is implemented (S8). Then, the answer to the alternative is automatically graded (S
9). In the case of alternatives, you can score immediately with a machine,
If you pass the test with a correct answer rate of 60% or more, you can pass or fail the test on the spot of the alternative questions training.

In the example of the above-mentioned driving school, the alternative problem training is limited to a function of self-study on a personal computer and a simulated test at best, and in this test, measures for preventing fraudulent activities accompanied by monitoring are taken. As far as is concerned, it is only necessary to maintain strictness for the purpose of acquiring the knowledge necessary and sufficient to fulfill the responsibilities. However, in the case of a system in which the result of the pass / fail judgment is directly linked to changes in treatment such as salary for the individual, consideration must be given to maintaining fairness.

In addition, the entry in the list of basic education course attendees of the ISO (S11) directly links the result of the pass / fail judgment. In addition, students who have completed the “Training and Qualification Examination for Internal Auditor Qualification”, which is an external three-day course, and who have passed the examination, etc., will be entered in the “Qualified Person Register” (not shown). The “education and training record ledger” is updated by integrating the “basic education student list” and the “qualified person ledger” and the like (S13), thereby integrating with the personnel data.

Further, the personnel information managed by the personnel section includes IS
By constantly updating and updating O-related personnel information (S12), it contributes to the proper and rational operation, which is the original purpose of the ISO, while maintaining transparency, Announcing that qualified ISO personnel will receive appropriate treatment inside and outside the organization alone will increase ISO propulsion. In this embodiment, the pass / fail result of the alternative choice training is not directly related to the treatment of the student, but a hint of an appropriate management method regarding personnel evaluation criteria, promotion screening and treatment, etc., which has been unclear, is given. There is also an effect.

Those who failed in the pass / fail judgment (S10) are not recognized as having completed the necessary basic education and are not listed in the list of those who have completed basic education. The fact that there is an opportunity to be selected is as can be read from the flowchart shown in FIG. This function is based on the assumption that a search for personnel information (S1) is performed at 8:00 every morning, and that a target for education and training is extracted (S1).
If 4) is programmed to be executed every morning at 8:00 on every Monday, at 9:00 am on this Monday, the superior of the relevant person will ask the person, "Take ISO alternative training this morning. , And if the person fulfills it and rejects it, at 9:00 am on the following Monday, the superior again asks the person, "Issued the ISO alternative problem training you received last week and failed. Take it again in the morning today. "Or you can leave it to yourself.

If the individual fulfills the requirement and passes the inspection, the personnel information is reflected in the personnel information, including the possibility of considerable promotion and the like, and leads to the advancement of the individual's career. Even if the supervisor or the person is too busy or indifferent or forgets the series of these flows, a notification is appropriately provided from the information terminal on the desk of the supervisor or the person, and the subordinates follow the guidance notice. By simply instructing or responding to the target person, education and training can be provided without omission. In the same manner, even if the person in charge of education and training in the personnel section is absent on vacation or forgets, the education and training program continues to be executed without omission automatically. It should be noted that the extent to which the education and training should be obliged and whether or not to involve management by the superior depends on the rules or management policies of the ISO, and the structure of the system 10 and the essence of the program do not change.
Either way, it can be considered as included in the gist of the present invention.

It should be noted that the content of the alternative problem is produced by human thinking. However, with the spread of ISO, the “ISO introduction pack”, “a collection of know-how transmission alternatives” was changed to “ISO 9
000 version "or" ISO 14001 version "etc. and sold as a set. In other words, it is also desirable to have “choice questions” according to the purpose and level, such as from the basic to the highly specialized knowledge, or the training course for the core specialist in the ISO management promotion headquarters. However, description of the specific contents is omitted here.

Also, the grounds that it is possible to acquire necessary and sufficient knowledge even with the alternatives is that all or the first half of the current national examinations are alternatives, and a typical learning method as a countermeasure is as follows. That is, it is the most effective to review what is called a “past question master”, that is, questions that have been taken in past examinations. This is a proof that not only mere examination techniques but also the above-mentioned “past question master” can acquire important knowledge that can be applied to business at a considerable level.

[0043] Before and after the "past master", which may be fragmentary, it is ideal to subscribe to a systematic reference book or participate in a workshop, but such time and expense are spent. Without this, we aim to complete the same effect through alternative problem training. That is, it is possible to save time, cost, and labor for those who conduct the training, who receives the training, those who score, the judges of the results, and those who contribute to the personnel evaluation.

Further, in the present embodiment, an example in a business establishment that sells electronic equipment has been described. However, the present system 10 is not limited to this field and is widely applied to business establishments having a manufacturing line. It is possible.
In particular, the application to environmental management at many business establishments that have common environmental aspects is effective.

In the following, description will be made in accordance with the gist of the present invention while confirming again. This system 10 is mainly composed of an information collection mechanism for centrally managing the data subject to the ISO examination. Then, based on the ISO examination target data prepared by the form creation (and / or output) unit 16 provided in the system 10, the planning unit 14 for maintaining and managing the ISO certification status from an external certification organization. , Action by regulation document providing means 18, performance evaluation means 1
5. The ISO examination support system 10 is provided with a "provision means (not shown) for preparing a procedure for improvement action" by means of a form creation (and / or output) means 16 incorporating the verification by "5" and the "standard for nonconformity and corrective and preventive action". Have been.

In addition, an individual training (not shown) based on a list of members (employees), an educational training plan table, an educational training record ledger, etc. for managing qualifications and treatment based on the schedule of the educational training and their history. There is a personnel management means consisting of Also, a personnel information search means (S1) for retrieving personnel information from the personnel management means, and an internal audit necessary for maintaining and managing the ISO qualification certification status, and a person who has authority to make a pass / fail decision are clearly indicated. A qualified person ledger (not shown) and a personnel information updating means capable of reflecting items described in the qualified person ledger in the personnel managing means are provided. In this case, the ISO examination support system 10 may be connected to general-purpose software for personnel salaries for paying employees, so that personnel information can be transferred.

As described above, the ISO examination support system 1 of the present invention
Although one embodiment has been described with respect to 0, the present invention is not limited to the above-described embodiment, and can be implemented by being widely modified. For example, the management information file 11 and the prescribed document file 10 may be configured as one file. Forms such as a management plan table and a management result table may be separated as a recording file after use.

[0048]

As described above, according to the present invention,
The following effects are obtained. According to the first aspect of the present invention, it is possible to carry out the individual education and training based on the list of members necessary for maintaining the ISO certification status without fail, and leave the talented personnel without education. It can be used without being left or buried. In addition, it is possible to systematically and fairly provide the qualified person with a treatment appropriate for the qualified person without any special effort or consideration to constantly update the qualified person's ledger for the internal audit.

According to the second aspect of the present invention, it is possible to easily and easily acquire the knowledge required for the target industry without any special effort or consideration, and to make the level of the learning fair and easy. Can be tested and utilized without burying talented personnel.

[Brief description of the drawings]

FIG. 1 is a block diagram of an ISO examination support system using an intranet.

FIG. 2 is a logical configuration diagram of various information files.

FIG. 3 is a flowchart showing a flow of education and training in an alternative problem format.

[Explanation of symbols]

 4 Intranet 10 ISO examination support system 20 Personnel management means

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Kazunori Kikuchi, Inventor 6-24-1, Nishi-Shinjuku, Shinjuku-ku, Tokyo Inside Epson Sales Co., Ltd. No. 1 F-term in Epson Sales Corporation (reference) 2C028 BA01 BA02 BA05 BB04 BB05 BB08 BC01 BC05 BD02 BD03 CA13

Claims (2)

[Claims] 1. An information collection mechanism for centrally managing data to be subjected to ISO examination and an ISO certification object data prepared by the information collection mechanism, whereby an IS from an external certification body is used.
In the ISO audit support system equipped with means for planning, implementation, verification, and improvement action procedures for maintaining and maintaining the status of the O-qualification certification, each person's duties based on the list of members and the schedule of training and training Personnel management means for managing qualification treatment based on the history of personnel, personnel information search means for retrieving personnel information from the personnel management means, and performing an internal audit necessary to maintain and manage the ISO certification status An ISO examination support system, comprising: a qualified person ledger in which a person having authority of the above is clearly indicated; and a personnel information updating means capable of reflecting items described in the qualified person ledger in the personnel managing means. 2. An education and training program in the form of alternative questions, an authentication means for giving a certification to the person who has achieved a predetermined correct answer rate to the alternative questions that the education and training program has been completed, and the authentication thereof. 2. The ISO examination support system according to claim 1, further comprising a personnel information updating means which is sequentially updated in association with the means.