JP2002175199A - System information notification system and method therefor, and program recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To promptly notify a user of trouble information on an operation machine for processing user business, and to contribute to recovery from the trouble, using the telecommunication network. SOLUTION: This system is constituted of the operation machine 10 for processing a user's business, a monitor terminal 20 for detecting a trouble in the operation machine if any and notifies an operator of the machine of trouble information, an operator terminal 30 for receiving the trouble information from the monitor terminal and notifies a department in charge of the operations of it, a developer terminal 40 for receiving the trouble information from the operator terminal and recognizing the trouble in the operation machine, a businessman terminal 50, a user terminal 60, and a telecommunication network of mutually connecting the operation machine, the monitor terminal, the operator terminal, the developer terminal, the businessman terminal, and the user terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system information notification system, a method, and a program recording medium, and more particularly to a system information notification system for notifying failure information in an information processing system that performs a task on behalf of a user or a system developer. , Method, and program recording medium.

[0002]

2. Description of the Related Art In a conventional method of operating a user task, an operator and a supervisor execute the task while exchanging information on the operation and failure of the user task in cooperation with a network such as a LAN. When a failure occurs in the operation machine, the failure information is transmitted from the supervisor to the operator, and then the related persons including the sales person and the user are contacted by telephone or fax.

[0003] However, in the conventional method as described above, an information processing system that operates a user's business and a person who is not directly involved in the operation (a sales person, a user, a system developer, etc.) have a close relationship. In many cases, a communication route has not been established.

[0004] Usually, there is no particular problem in the case where routine work is processed by a stable system, but it may be confused by a sudden failure. On the other hand, in new systems and new tasks, failures and mistakes are expected to occur, and it is essential to promptly contact relevant parties.

[0005]

As described above, the conventional system information notifying method has a drawback in that it is not possible to promptly contact a related department when a failure occurs in the operation machine. That is, the operator of the system must spend valuable time immediately after the occurrence of the failure to transmit information including inquiries and confirmations to related parties. In addition, failure investigation and recovery may be delayed, or sufficient man-hours may not be secured.

SUMMARY OF THE INVENTION An object of the present invention is to solve the above-mentioned drawbacks by quickly transmitting fault information of an operation machine processing a user job by utilizing a communication network and recovering the fault. It is an object of the present invention to provide a system information notification method and method, and a program recording medium which contribute to the above.

[0007]

According to the system information notification method of the present invention, an operation machine for processing a user's business, when a failure occurs in the operation machine, the failure is detected, and the failure information is transmitted to the operation machine. A terminal for a supervisor who reports to the person, a terminal for the operator that receives the failure information from the terminal for the supervisor, and reports it to the relevant part of the business, and receives the failure information from the terminal for the operator, A terminal for a developer, a terminal for a business, and a terminal for a user that recognizes a failure of an operation machine, and the terminal for the operation machine, the terminal for a supervisor, the terminal for the operator, the terminal for the developer, and the terminal for the business , And a communication network interconnecting the user terminals.

Further, in the system information notification system of the present invention, the communication network includes a LAN for interconnecting the operation machine, the monitor terminal, and the operator terminal; It is characterized by including the terminal for the business operator and the Internet for connecting the terminals for the user to each other.

Further, in the system information notification method of the present invention, when the cause of the failure is determined based on the failure information and the solution is found, the developer terminal sends the solution to the operator terminal. Reporting, the operator terminal applies the solution to the operating machine, confirms the restoration of the failure, and further reports the restoration of the failure to a related unit that has notified the failure information. I do.

[0010] Also, the system information notification method of the present invention comprises:
In an information processing system in which an operation machine that processes a user's business is managed via a communication network, when a failure occurs in the operation machine, the failure is detected, and the failure information is reported to an operator of the operation machine, The operator reports the failure information to a related part of the business, and the related part that has received the failure information recognizes the occurrence of a failure in the operation machine.

Further, the system information notification method according to the present invention detects an occurrence of a failure in the operation machine in an information processing system in which the operation machine for processing a user's business is managed via a communication network. The failure information is reported to an operator of the operation machine, and the operator reports the failure information to a relevant part of the business,
The relevant unit that has received the fault information recognizes the occurrence of the fault in the operation machine, and the developer of the information system that has received the fault information determines the cause of the fault based on the fault information and solves the problem. When it is found, the solution is reported to the operator, and the operator applies the solution to the operation machine, confirms the restoration of the failure, and further notifies the related section that has notified the failure information of the failure. And the related unit recognizes that the failure has been recovered.

Further, the program recording medium of the present invention detects an occurrence of a failure in the operation machine in an information processing system in which the operation machine for processing a user's business is managed via a communication network. Reporting failure information to an operator of the operation machine;
The operator may include a step of reporting the failure information to a relevant part of the business, and a step of the relevant part receiving the failure information recognizing the occurrence of a failure in the operation machine.

Further, the program recording medium according to the present invention comprises:
In an information processing system in which an operation machine that processes a user's business is managed via a communication network, when an operation machine has a failure, the failure is detected and error information is reported to an operator of the operation machine. And, the operator reports the failure information to a relevant part of the business, and the relevant part that has received the failure information recognizes the occurrence of a failure of the operation machine;
The developer of the information system that has received the failure information investigates the cause of the failure based on the failure information and notifies the operator of the solving means when the solving means is found; and Applying the solving means to the operation machine to confirm the restoration of the failure; and further reporting the restoration of the failure to a related unit that has notified the failure information. And a step of recognizing that the user has performed.

That is, according to the present invention, the occurrence of a failure in a system for performing the operation of a user's business is monitored, and when a message indicating the failure is received, the operator uses the Internet to notify a related person of the failure. Information can be notified. Also, when the failure is recovered, the related person can be notified of the recovery of the failure in the same manner.

[0015]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the drawings.

FIG. 1 is an explanatory diagram showing an embodiment of the present invention. In the figure, a system information notification method according to the present invention includes an operation machine 10 on which a user job runs, a monitor terminal 20 used by a monitor of the operation machine 10, and an operation machine used by an operator running the user job. Terminal 30
Each terminal is connected to each other via a network such as the LAN 100, and the operator terminal 30 is connected to a communication network such as the Internet 200.
Further, a communication terminal such as the Internet includes a developer terminal 40 used by the developer, a business operator terminal 50 used by the business operator, and a user terminal 6 used by the user.
0 is connected.

The operation machine 10 is an information processing device such as a general-purpose computer or a workstation server. In the operation machine 10, a user operation is operated by an operation for user operation operation from the operator terminal 30 via a network such as a LAN.

The monitor terminal 20 is an information processing device such as a personal computer. The monitor terminal 20 receives information related to operation monitoring such as a failure or an operation state from the operation machine 10 via a network such as a LAN.
Further, when a failure occurs, the monitor terminal 20 transmits information on the failure to the operator terminal 30 via a network such as a LAN.

The operator terminal 30 is an information processing device such as a personal computer. The operator terminal 30 is L
The information for user operation is transmitted to the operation machine 10 via a network such as an AN. In addition, the operator terminal 30 stores information regarding the failure from the monitor terminal 20 as L.
The data is received via a network such as an AN. Further, the operator terminal 30 transmits information on the failure to the developer terminal 40, the salesperson terminal 50, and the user terminal 60 via a network such as the Internet.

The developer terminal 40 is an information processing device such as a personal computer. The developer terminal 40 receives information about the failure from the operator terminal 30 via a network such as the Internet.

The business terminal 50 is an information processing device such as a personal computer. The business operator terminal 50 receives information about the failure from the operator terminal 30 via a network such as the Internet.

The user terminal 60 is an information processing device such as a personal computer. The user terminal 60 receives information about the failure from the operator terminal 30 via a network such as the Internet.

That is, according to the system information notification method described above, when a failure occurs in the operation machine 10, the monitor terminal 20 sends a message indicating the occurrence of the failure from the operation machine 10 via a network such as a LAN. Receive.
The monitor sends the failure information from the monitor terminal 20 to the operator terminal 30 via a network such as a LAN.

The operator receives the fault information and recognizes that a fault has occurred, and transmits information on the content of the fault, the effect of the user's work, and the coping status from the operator terminal 30 to the developer terminal 40. . Further, the operator transmits the same information from the operator terminal 30 to the business operator terminal 50. Further, the operator transmits information on the failure from the operator terminal 30 to the user terminal 60 when the generated failure affects the user operation.

The developer terminal 40 receives the failure information, and the developer recognizes the failure situation. Further, the business operator terminal 50 receives the trouble information, and the business person recognizes the trouble situation. Further, the user terminal 60 receives the failure information, and the user recognizes the failure situation.

FIG. 2 is an explanatory diagram showing an operation example of the above system information notification method.

Referring to FIG. 3, when a failure occurs in the operation machine 10 on which the user job is running (step A).
1), the operation machine 10 transmits a message indicating a failure to the monitor terminal 20 via the LAN 100 (step A2).

A message indicating a failure is displayed on the monitor terminal 20 (step A3). The observer sees the message indicating the failure displayed on the monitor terminal 20 and sends failure information such as the details of the failure from the monitor terminal 20 to the LAN 10.
0 to the operator terminal 30 (step A
4).

The failure information is displayed on the operator terminal 30 (step A5). The operator confirms the failure content displayed on the operator terminal 30 and transmits failure information such as the content of the failure and the effect on the business from the operator terminal 30 to the developer terminal 40 via the Internet 200. (Step A6).

The operator sends fault information such as the content of the fault and the effect on the business from the operator terminal 30 to the Internet 200.
(Step A)
7).

When the generated failure affects the business, the operator transmits failure information such as the content of the failure and the effect on the business from the operator terminal 30 to the user terminal 60 via the Internet 200. (Step A8).

Failure information is displayed on the developer terminal 40 (step A9). The developer checks the content of the failure displayed on the developer terminal 40 to grasp the failure status.

The failure information is displayed on the business operator terminal 50 (step A10). The salesperson is the salesperson terminal 50
Confirm the failure status by checking the failure content displayed in.

The failure information is displayed on the user terminal 60 (step A11). The user uses the user terminal 6
The content of the fault displayed at 0 is confirmed to determine the fault status.

FIG. 3 is an explanatory diagram showing another example of the operation of the system information notification method.

In the figure, after a failure occurs in the operation machine 10 and the operator notifies the related persons via the operator terminal 30, the developer determines the cause of the failure and develops a solution for the failure. Is transmitted from the operator terminal 40 to the operator terminal 30, and the operator sends a solution to the failure from the operator terminal 30 to the operating machine 1.
It shows the operation when it is performed for 0.

Therefore, when the developer terminal 40 receives the failure information transmitted by the operator terminal 30, the developer terminal 40 has a function of transmitting means for solving the failure to the operator terminal 30 via the network 200.

In the figure, the developer is a developer terminal 4
When the cause and the solution to the failure information displayed in 0 are determined (step B1), the failure cause and the solution are transmitted from the developer terminal 40 to the operator terminal 20 via the Internet 200 (step B2). .

The cause of the failure and the solution are displayed on the operator terminal 30 (step B3). The operator confirms the cause of the failure and the solution displayed on the operator terminal 30 and executes the solution on the operation machine 10 from the operator terminal 30 via the LAN 100 (step B).
4).

The operator operates the LAN 10 from the operator terminal 30.
When it is confirmed that the failure of the operation machine 10 has been resolved via the server 0 (step B5), the fact that the failure has been resolved is transmitted from the operator terminal 30 to the developer terminal 40 via the Internet 200 (step B6). .

The operator transmits that the failure has been resolved from the operator terminal 30 to the business operator terminal 50 via the Internet 200 (step B7).

The information on the fault that has occurred is already stored in the user terminal 6.
If it has been transmitted to 0, the operator transmits that the failure has been resolved from the operator terminal 30 to the user terminal 60 via the Internet 200 (step B8).

The fact that the problem has been solved is displayed on the developer terminal 40 (step B9), and the developer recognizes that the problem has been solved.

The business operator terminal 50 displays that the problem has been solved (step B10), and the business operator recognizes that the problem has been solved.

The fact that the failure has been solved is displayed on the user terminal 60 (step B11), and the user recognizes that the problem has been solved.

The above system information notification system operates by executing a program stored in a main memory of a processing unit such as each terminal. This program is usually stored in secondary storage such as a hard disk,
It is loaded into each main memory and executed when the system is operating.

[0047]

As described above, the present invention has the following effects.

The first effect is that, since a communication network is constructed between the sections related to the operation to be operated, information can be promptly transmitted when a failure occurs.

The second effect is that the information regarding the failure is quickly transmitted to the concerned parties and the information can be obtained without making an inquiry, so that the burden on the operator for responding to the inquiry is greatly reduced, and the operator can recover the failure. You can concentrate on it.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing one embodiment of the present invention.

FIG. 2 is an explanatory diagram showing an operation example of the present invention.

FIG. 3 is an explanatory diagram showing another operation example of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Operation machine 20 Monitor terminal 30 Operator terminal 40 Developer terminal 50 Salesperson terminal 60 User terminal 100 LAN 200 Internet A1-A11, B1-B11 Processing steps

Claims (7)

[Claims] An operation machine for processing a user's business,
A monitor terminal for detecting when a failure occurs in the operation machine and reporting the failure information to an operator of the operation machine, and receiving failure information from the monitor terminal and transmitting the failure information to the relevant part of the business. An operator terminal for notifying the operating machine, a developer terminal for receiving fault information from the operator terminal and recognizing a fault of the operating machine, a business operator terminal, and a user terminal; A system information notification system comprising: a monitoring terminal, the operator terminal, the developer terminal, the sales terminal, and a communication network interconnecting the user terminals. 2. The system information notification method according to claim 1, wherein the communication network includes a LAN that interconnects the operation machine, the monitor terminal, and the operator terminal, and a LAN for the developer. A system information notification system, comprising: a terminal; the business terminal; and the Internet for connecting the user terminals to one another. 3. The system information notification system according to claim 1, wherein when a cause of the failure is determined based on the failure information and a solution is found, the developer terminal executes the solution. To the operator terminal, the operator terminal applies the solution to the operating machine, confirms the recovery of the failure, and further reports the recovery of the failure to a related unit that has notified the failure information. A system information notification method, characterized in that: 4. In an information processing system in which an operation machine for processing a user's business is managed via a communication network, when a failure occurs in the operation machine, the failure is detected, and the failure information is used to operate the operation machine. System information, wherein the operator reports the failure information to a relevant part of the business, and the relevant part receiving the failure information recognizes the occurrence of a failure in the operation machine. Notification method. 5. In an information processing system in which an operation machine for processing a user's job is managed via a communication network, when a failure occurs in the operation machine, the failure is detected, and the failure information is used to operate the operation machine. The operator notified the failure information to the relevant department of the business, and the related department that received the failure information recognized the occurrence of the failure of the operation machine and received the failure information. The developer of the information system investigates the cause of the failure based on the failure information, and when a solution is found, notifies the operator of the solution, and the operator applies the solution to the operation machine. And confirming the restoration of the failure, further report the restoration of the failure to the relevant part that notified the failure information, the related part recognizes that the failure has been recovered System information notification method. 6. In an information processing system in which an operation machine for processing a user's job is managed via a communication network, when a failure occurs in the operation machine, the failure is detected, and the failure information is used to operate the operation machine. Reporting the failure information to the relevant department of the business, and the related department receiving the failure information recognizes the occurrence of the failure of the operation machine. A program recording medium characterized by including: 7. In an information processing system in which an operation machine for processing a user's job is managed via a communication network, when a failure occurs in the operation machine, the failure is detected, and the failure information is used to operate the operation machine. Reporting the failure information to the relevant department of the business, the relevant department that received the failure information recognizes the occurrence of a failure of the operation machine, The developer of the information system that has received the failure information investigates the cause of the failure based on the failure information and notifies the operator of the solving means when the solving means is found. Applying the solving means to the operation machine to confirm the restoration of the failure, and further reporting the restoration of the failure to a related unit that has notified the failure information. And a step of recognizing that the failure has been recovered by the relevant unit.