JP2002163445A - Customer registration system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer registration system which improves office work processing by making good use of customer information, inputted when a request to send materials is received through the Internet, when a customer having passed an examination using a sent-back document is regularly registered. SOLUTION: This system has a function of accepting a request to send materials from a customer through the Internet on condition that specific customer information is inputted, a function of allocating unique requester identification information to each accepted request to send materials, a function of temporarily registering the allocated requester identification information and corresponding customer information so that they correspond to each other, a function of printing a document with the added requester identification information on a sending- back form of the requested materials, a function of receiving the input of the requester identification information recorded on the sending-back form sent back from the customer and function of regularly registering in a customer regular registration database 130 the customer information obtained by retrieving the temporary registration with the requester identification information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a customer registration system for registering a customer using the Internet.

[0002]

2. Description of the Related Art When registering members via the Internet, a web page for registering members is transmitted from a server to a client, displayed on a browser, and the name, age, address, password, etc. provided on the page are provided. Personal information is entered in various input fields, the information is returned to the server by clicking a "confirmation button" or the like, and the returned information is registered in a database on the server side.

[0003] When a new customer's trading account is opened, it is necessary to ensure the identity of the customer. Therefore, usually, only a request for sending an application form is accepted on the Internet, and the trading account is established. The actual customer registration, such as opening, is performed after a certain examination based on the application form returned by mail and the enclosed identity verification documents. In this way, even when only accepting a request for material through the Internet, information such as the name, address, contact information, etc. of the material requester is required. Inputs and responses to questionnaires are requested on the homepage.

[0004]

[0005] Personal information such as name and address entered when accepting a request to send material on the Internet is temporarily stored in a database on the server side, but such information is exclusively used for material. It is only used as destination information when sending. For this reason, if the examination result based on the returned application form, etc., passes, the operator needs to manually enter the customer information written in the application form into the computer again, and the paperwork of the paperwork will occur. This has led to a reduction in efficiency. Also,
At the time of manual input, an input error may occur, and it is necessary to establish a sufficient check system to ensure the reliability of the registered customer information.

The present invention has been made in view of the above-mentioned problems of the prior art. Customer information such as name and address entered when a request for sending customer registration materials is accepted via the Internet. It is an object of the present invention to provide a customer registration system that can be used for customer registration after undergoing examination based on a returned document.

[0006]

The gist of the present invention to achieve the above object lies in the following inventions. [1] In a customer registration system (100) for registering a customer, a material request receiving means (111) for receiving a request for sending predetermined material from a customer via the Internet on condition that predetermined customer information is input, and the material request receiving means (1
Identification information allocating means (112) for allocating unique requester identification information to each of the transmission requests received in 11);
Customer provisional registration for storing customer information associated with a sending request received by the material request receiving means (111) and requester identification information assigned by the identification information allocating means (112) to the sending request in association with each other. Means (113, 120)
Print control means (114) for causing a predetermined printing device to print a document including a return sheet to which the requester identification information is added, which corresponds to the sending request, and the return request returned from the customer. The input of the claimant identification information added to the sheet is received, the temporary customer registration means (113, 120) is searched based on the claimant identification information, and the customer is identified using the customer information obtained as a search result. Customer registration system (100), comprising: a main customer registration unit (115, 130) for official registration.

[2] The customer main registration means (115, 13)
0) is characterized in that customer registration information for official registration, which is different from the claimant identification information, is assigned to customer information to be officially registered, and the customer identification information and the customer information are registered in association with each other. A customer registration system (100) according to [1].

[3] The material request receiving means (111)
Requests input of customer information for a plurality of predetermined items, and sets a part of the plurality of items as an essential item for receiving the sending request [1] or [1]. 2] The customer registration system (100) according to the above.

[4] The print control means (114) is a document for entering the plurality of items of customer information, and is input when the material request receiving means (111) receives the sending request via the Internet. The customer registration system (100) according to [3], wherein a pre-filled entry of the entered item is printed out as a part of the material.

[5] Material request receiving means (111) for receiving, via the Internet, a request from the customer to send a predetermined material from the customer, provided that the computer inputs predetermined customer information.
Identification information allocating means (112) for assigning unique requester identification information to each of the transmission requests received by the material request receiving means (111); and accompanying the transmission request received by the material request receiving means (111) The identification information allocating means (112) for the customer information to be sent and the sending request
Temporary registration means (113, 120) for storing the requester identification information assigned by the customer in association with each other, and a document corresponding to the sending request and including a return sheet to which the requester identification information is added. Print control means (114) for causing a predetermined printing device to perform printing; and accepting input of claimant identification information added to the return sheet returned from the customer, and performing the customer temporary registration based on the claimant identification information. Means (113, 120) for searching, and formal registration of the customer using customer information obtained as a result of the search.
15, 130).

The present invention operates as follows. The material request receiving means (111) receives a request for sending predetermined material from a customer via the Internet on condition that predetermined customer information such as an address and a name is input. That is, a web page for requesting data transmission provided with input fields for customer information such as an address and a name is displayed on the browser of the customer terminal, and a predetermined condition is input in the input fields of the web page. , And accept the request to send the materials.

The identification information allocating means (112) allocates unique requester identification information to each of the material sending requests received by the material request receiving means (111). For example, an identification number composed of several digits is assigned as claimant identification information. The customer temporary registration means (113, 120)
The customer information accompanying the request for sending the material received by the material request receiving means (111) is stored in association with the requester identification information assigned to the sending request by the identification information allocating means (112).

The printing control means (114) causes a predetermined printing device (141) to print out a document corresponding to the material sending request and including a return sheet to which requester identification information has been added. The printed materials are mailed to the requesting customer. The customer who has received the information fills in a predetermined form on the return form, then encloses the identification document and the like and returns it to the predetermined address.

The customer main registration means (115) receives input of claimant identification information added to the return sheet returned from the customer, and based on the claimant identification information, the customer temporary registration means (113, 120). ), And the customer is fully registered using the customer information obtained as a result of the search. For example, the requester identification information added to the return paper is received by manual input of an operator or the like, and the customer temporary registration means (113, 12) is input using the input requester identification information as a search key.
0). Then, the customer information of the search result is received from the customer temporary registration means (113, 120), and the customer information is permanently registered in a predetermined database (130).

As described above, in the invention described in [1], the requester identification information for uniquely identifying the customer information input at the time of requesting the transmission of the material is assigned, and the customer information and the customer information are assigned thereto. The requester identification information is temporarily registered in association with the requester identification information, and a return sheet to which the requester identification information is added is sent to the customer who is the requester. Then, using the requester identification information added to the return paper returned from the customer as a search key, the provisional registration means is searched to obtain corresponding customer information, and the customer is fully registered using this. This eliminates the need to re-enter customer information at the time of the main registration, thereby increasing the efficiency of the registration work, eliminating input errors at the time of the main registration, and improving the reliability of the main registered customer information. .

In addition, customer main registration means (115, 130)
Assigns customer identification information for official registration that is different from the claimant identification information to the customer information to be officially registered, and performs the official registration by associating the customer identification information with the customer information. This makes it possible to assign a serial number to the registered customer.

Further, the material request receiving means (111) requests input of customer information for a plurality of predetermined predetermined items, and sets only some of the items as essential items for receiving the request for sending the material. Set. As a result, even a customer who is not good at inputting work can request sending of materials relatively easily.

The print control means (114) prints out a document for filling in customer information of a plurality of items requested to be input when accepting a request for sending the material on the Internet as a part of the sending material. For the items that were input when the request for sending the material was received through, a document in which the input contents were preliminarily entered was printed out. As a result, the customer only needs to fill in the items that were not entered when requesting the transmission of the material via the Internet, out of the entry fields of the sent document, so that the labor of entry is reduced.

[0019]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows a schematic configuration of a customer registration system 100 according to an embodiment of the present invention. Here, a request for sending a document (application form) for a new customer to apply for an account for securities trading is accepted via the Internet, the relevant material is mailed to the requester, and the material returned from this requester A case will be described in which the customer registration system 100 performs a series of customer registration procedures from conducting a predetermined examination based on the identification document and only registering a customer who has passed the examination and opening a trading account. I do.

The customer registration system 100 includes a server 110
, A customer temporary registration database 120, a customer main registration database 130, a printer 141, and an operation terminal 142.
It is composed of Server 110 is the Internet 2
01, and transmits data such as a home page (web page) described in HTML format to a customer terminal 211 such as a personal computer or a mobile phone of the customer 210, or receives various data returned from the customer terminal 211. It is a computer device that performs a processing function and the like.

The server 110 executes a predetermined program to execute a material request receiving unit 111, an identification information allocating unit 112, a temporary customer registration unit 113, and a print control unit 1.
14. Each function of the main customer registration means 115 is performed. The material request receiving unit 111 transmits data for displaying a predetermined material request web page on the browser of the customer terminal 211 to the requesting customer terminal 211 in response to a request from the customer terminal 211. And a function of receiving data representing a billing request and various types of customer information returned from the customer terminal 211.

The web page for requesting information is provided with guidance and precautions for requesting the sending of the material, as well as input fields for various items such as a customer's name, date of birth, gender, address, and telephone number. Server 110
A transmission button or the like for transmitting to the user is displayed. The web page includes a CGI (common gateway)
interface) program is embedded,
The transmission button is enabled on condition that the customer has entered required items such as name and contact information. By clicking the transmission button, a request to send a document and the customer information entered in each input field are transmitted to the server 110. To be sent to.

The identification information allocating unit 112 is configured so that the material request receiving unit 111 transmits the information from the customer terminal 211 to the Internet 201.
When a request for sending a document and associated customer information are received through the server, the function of assigning requester identification information for uniquely specifying the request for sending is performed. Here, a unique material requester number is assigned to each request for sending as requester identification information.

The provisional customer registration means 113 stores the customer information accompanying the delivery request of the material received from the customer terminal 211 by the material request receiving means 111 and the material assigned by the identification information allocating means 112 to the previous delivery request. It is a part that fulfills the function of executing a process of registering in the customer temporary registration database 120 in association with the claimant number. Print control unit 114
Is a part for executing a process of causing the printer 141 to print the material 220 corresponding to the received sending request. The material to be printed includes the return paper, and the print control unit 114 prints the return paper with the material requester number assigned to the customer by the identification information allocating unit 112. The print control unit 114 refers to the registered contents of the customer temporary registration database 120 when printing materials and addresses of envelopes for sending the materials.

More specifically, the print control means 114 prints an account opening application form in which entry fields for the same items as entry fields are provided on the material request web page. Of the entry columns of this application form, the entry contents of the items already answered on the material request web page are printed in advance on the web page. In addition, a document requester number is printed on a predetermined portion of the application form.

The main customer registration unit 115 receives an input of a material requester number added to an application form (return paper) returned from the customer, and stores the customer temporary registration database 120 based on the material requester number. After searching, the customer information obtained as a result of the search is stored in the customer registration database 130.
This is the part that fulfills the function of transferring to the official registration. Here, the input operation of the material claimant number is performed by the operator through the operation terminal 142. Note that the main customer registration means 1
15 assigns customer identification information (customer number) for official registration, which is different from the material requester number, to the customer information to be officially registered, associates the customer number with the customer information, and associates the customer number with the customer information. It is supposed to be officially registered.

Next, FIG. 2 shows the flow of business processing from the reception of a request for sending materials on the Internet to the actual registration of a customer.
It will be described based on. In FIG. 2, the business for customer registration is divided into a sales department 310, a business processing department 320, and a customer management department 330. In the customer registration system 100 shown in FIG. 1, the server 110, the customer temporary registration database 120, and the operation terminal 142 are installed in the sales department 310. A computer (not shown) connected to the server 110 of the sales department 310 via a communication line is disposed in the back-office department 320, and a printer 141 for printing materials is connected to the computer. In the customer management section 330, a host computer connected to the server 110 of the sales section 310 via a communication line is disposed, and the customer registration database 130 is managed by the host computer.

First, a new customer who wishes to open an account for securities trading receives the Internet 201 from his / her own terminal device 211.
To access the server 110 through the web browser to open a web page for requesting material transmission. Then, after inputting customer information in response to predetermined items provided on the page, the user clicks a send button. Thereby, the request for sending the material and the input customer information are transmitted to the server 110 (FIG. 2).

The web page for requesting the sending of a material has input fields for a number of question items. For example,
In addition to the name, address, telephone number, work place, bank account, etc., there are items for various questionnaires and confirmation items on securities transactions. Furthermore, items such as whether to apply for online trade, confirmation of application for a dedicated transaction card, presence or absence of investment experience, planned transaction amount, motivation for transaction, products and services you are interested in, investment purpose, annual income, etc. are provided. is there.

Of these many items, the essential items when requesting the sending of materials are limited to certain items. Name, address, etc. are required input items. By minimizing the required items, consideration is given so that even customers who are not accustomed to inputting work on a computer can easily request sending. Whether or not each item is an essential input item is noted near each item, for the convenience of the user.

Whether or not the required items have been properly entered,
It is determined by the CGI program embedded in the web page. When the required items are properly input, a page for reconfirming the input content is opened, and when the input content is confirmed, such as when the confirmation button is pressed, the transmission button is enabled. When the customer clicks the send button, customer information indicating the content of the response to each item and a request to send a document are sent to the server 11 via the Internet 201.
Sent to 0.

Identification information allocating means 112 of server 110
Upon receiving a material sending request and accompanying customer information from the customer terminal 211, assigns one material requester number to the currently received sending request and customer information (FIG. 2). The identification information allocating means 112 increases the value by one each time a material claimant number is allocated, and allocates a series of numbers. Customer temporary registration means 1
13 temporarily associates the material requester number assigned by the identification information assigning means 112 with the customer information (customer attribute data) received this time and temporarily registers them in the customer temporary registration database 120 (FIG. 2).

Next, the print control means 114 of the server 110
The data for sending the corresponding material to the customer who has requested the material transmission, that is, the data necessary for printing the material to be sent, is stored in a computer (not shown) arranged in the paperwork department 320. Provide (Figure 2). Based on this data, the back-office section 320 prints out the material to be sent and the address of the envelope for sending the material.

More specifically, the same data as the customer information stored in the temporary customer registration database 120 is stored in the server 110.
To the computer of the back-office department 320, and the materials are printed based on the customer information. The printed material is an application form for opening an account, which is provided with entry fields for the same items as those provided with entry fields on the material request web page. For the items that have already been answered on the material request web page in the entry fields of this application form, the contents of the responses are printed in advance in the entry fields. In addition, a document requester number is printed on a predetermined portion of the application form.
The print data itself may be created by the print control unit 114 of the server 110 and delivered to the computer of the administrative department.

The printed application form is mailed to the relevant customer (FIG. 2). The customer who receives the application fills in the blank items, encloses identification documents such as a driver's license and a copy of a health insurance card, and returns the application to the designated address (here, the back-office department 320). (Figure 2
).

The back-office section 320 performs a formal check on the returned application form, such as missing entries, the presence or absence of identity verification documents, and the like (FIG. 2). And send the application form again to the customer concerned (FIG. 2 '). If you pass the type check,
For the items that were not entered at the time of requesting the transmission of the material on the Internet and for the items whose contents were corrected thereafter, the customer temporary registration database 120 was referred to by referring to the entry contents of the application form.
Remote registration of customer information.

After that, a notice that the type check has been passed, an application form and an identification document are handed over to the person in charge of the sales department 310. In the sales department 310, based on the contents of the application form and the document for verifying the identity, the customer is confirmed and examined whether the customer is inappropriate for opening an account (FIG. 2). If the examination fails, an identification document and the like are returned to the customer together with a notice to that effect (FIG. 2 ').

When the examination is passed, the main registration of the customer is performed.
Specifically, the operation terminal 142 instructs the customer official registration means 115 of the server 110 to execute the official registration processing.
At this time, enter the material requester number printed in the application form. The customer main registration unit 115 searches the customer temporary registration database 120 using the input material requester number as a key, and reads customer information corresponding to the material requester number from the customer temporary registration database 120.

Further, a unique customer number is allocated to the customer information acquired from the temporary customer registration database 120, and the customer number and the customer information are associated with each other and registered in the customer main registration database 130 to perform the main registration of the customer (FIG. 2). It should be noted that the main customer registration database 130 is stored in the
0, the customer information and the like are transferred through a communication line and registered in the official customer registration database 130. When the customer information is permanently registered in the customer main registration database 130, a transaction account is opened.

As described above, a unique material requester number is assigned to the customer information input at the time of requesting the sending of the material, and the material information is temporarily registered, and the material requester number is printed on the application form which is the requested material. If you pass the examination based on the returned application form, call the temporarily registered customer information using the material claimant number added to the application form as a search key, and use this Since the actual registration of the customer is performed, it is not necessary to re-enter the customer information at the time of the actual registration, and the work of registering the customer is made more efficient. Further, the number of input errors at the time of the main registration is reduced, and the reliability of the main registered customer information is improved. Further, since the time required for customer registration can be shortened by systematization, it is possible to start a transaction early, and customer satisfaction is improved.

In the embodiment described above, the customer registration when opening an account for securities trading has been described. However, the present invention is not limited to this. The present invention is suitable when customer registration cannot be performed only by the processing of (1). The Internet is a representative example of a computer network, and may be another computer network.

In the embodiment, the customer information provisionally registered in the customer temporary registration database 120 is transferred to a host computer located in the customer management section 330 through a communication line, and the customer information under the management of the host computer is transferred. Although the official registration is performed in the official registration database 130, when the departments are not separated, it goes without saying that the customer official registration database 130 may be directly managed by the server 110 as shown in FIG. No. further,
In the embodiment, the customer information registered in the temporary customer registration database 120 is transferred to the official customer registration database 130 to perform the official registration. For example, the customer information registered in the temporary customer registration database 120 may be registered. Each of them may be provided with a flag indicating whether the state is in the temporary registration state or the main registration state, and the temporary registration may be changed to the main registration only by operating the flag.

In addition, in the present embodiment, the material requester number printed on the returned application form is manually input by the operator when the official registration is made. However, it is read by a scanner and OCR analyzed. You may enter it automatically. Further, the material claimant number may be pre-printed on the application together with the barcode indicating the material claimant, and the barcode reader may be used to input the material claimant number by reading the barcode with a barcode reader at the time of the main registration. . Note that the claimant identification information is not limited to a number, and may be a combination of alphabets and symbols.

[0044]

According to the customer registration system and the program for causing a computer to function as this system according to the present invention, the customer information input at the time of requesting the sending of the material and the requester assigned to uniquely specify the customer information The registration information is provisionally registered in association with the identification information, and the return form to which the requester identification information is added is sent to the customer as the requester, and the requester identification information added to the return form returned from the customer is searched for. The corresponding customer information is obtained from the temporary registration, and this is used for the real registration of the customer. Therefore, there is no need to enter customer information again at the time of registration.
Registration work is greatly reduced, streamlining and increasing efficiency. In addition, an input error is less likely to occur at the time of the official registration, and the reliability of the officially registered customer information is improved.

Further, by assigning customer identification information for official registration that is different from claimant identification information to customer information to be officially registered, it becomes possible to assign a serial number for only the officially registered customers, and so on. Can efficiently manage customers.

Further, since only some of the items required to be input when requesting materials on the Internet are required, even customers who are not accustomed to inputting data from a computer,
Requests for sending materials can be made easily.

Further, for the items input when the request for sending the material is received via the Internet, a return sheet in which the input contents are recorded in advance is printed, so that the customer can print only the items not input on the Internet on the return sheet. All you have to do is fill in the form, which reduces the effort required.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a customer registration system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing a flow of business processing from reception of a request for sending material on the Internet to full registration of a customer, which is performed using the customer registration system according to the embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 100 ... Customer registration system 110 ... Server 111 ... Material request receiving means 112 ... Identification information allocation means 113 ... Customer temporary registration means 114 ... Print control means 115 ... Customer main registration means 120 ... Customer temporary registration database 130 ... Customer main registration database 141 ... Printer 142 ... Operation terminal 201 ... Internet 210 ... Customer 211 ... Customer terminal 220 ... Document 310 ... Sales department 320 ... Business processing department 330 ... Customer management department

Claims (5)

[Claims] 1. A customer registration system for registering a customer, a material request receiving means for receiving a request for sending predetermined material from a customer via the Internet on condition that predetermined customer information is input, and a sending received by the material request receiving means. Identification information assigning means for assigning unique claimant identification information to each request; customer information accompanying the sending request received by the material request receiving means; and the claimant assigned by the identification information assigning means to the sending request Temporary customer registration means for storing identification information in association with the print request, and print control means for causing a predetermined printing device to print a document corresponding to the sending request and including a return sheet with the claimant identification information added thereto Receiving input of claimant identification information added to the return form returned from the customer, and based on the claimant identification information. Customer registration system characterized in that it had to search the customer temporary registration means comprises a customer registration means for registration of the customer using the customer information obtained as a retrieval result. 2. The customer main registration means assigns customer identification information for main registration different from the claimant identification information to customer information to be officially registered, and associates the customer identification information with the customer information. 2. The customer registration system according to claim 1, wherein the main registration is performed. 3. The data request receiving means requests input of customer information for a plurality of predetermined items, and sets a part of the plurality of items as essential items for receiving the transmission request. 2. The method according to claim 1, wherein
Or the customer registration system according to 2. 4. The print control means is a document for filling in the customer information of the plurality of items, the input contents of the items input when the material request receiving means receives the sending request via the Internet. 4. The customer registration system according to claim 3, wherein a form in which the information is entered in advance is printed out as a part of the material. 5. A computer, comprising: a material request receiving means for receiving a request for sending predetermined material from a customer via the Internet on condition that predetermined customer information is input; and a computer unique to each of the sending requests received by the material request receiving means. Identification information allocating means for allocating claimant identification information; associating customer information associated with the sending request received by the material request receiving means with claimant identification information assigned by the identification information allocating means to the sending request; Temporary registering means for storing and storing, and a printing control means for causing a predetermined printing device to print a document including a return sheet to which the requester identification information is added corresponding to the sending request, Accepting input of claimant identification information added to the returned return sheet and providing the customer temporary registration means based on the claimant identification information. Find and program for functioning as a customer registration means for registration of the customer using the customer information obtained as a retrieval result.