JP2002150021A - Consultant system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a consultant system capable of easily receiving a request via an opened network and cheaply solving the contents of the request. SOLUTION: In the consultant system in which a server 1 of a provider acting as a consultant mediator, a plurality of client terminals 2 and a plurality of consultant terminals 3 are connected via the opened network, the server 1 displays on a homepage at least a question and the amount of money from the client terminal 2 side, displays an amount from the consultant terminal 3 side capable of showing the answer to the question, and leads the client and the consultant to sign an agreement when their amounts reach a compromise, and the consultant terminal 3 reaching the agreement discloses a survey result on delivery time to the client terminal 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a consulting system for performing consulting services on a network without manual intervention.

[0002]

2. Description of the Related Art If you want to ask for simple things, such as when you want to request repairs because an electric appliance has broken down at your relocation location, you do not know anyone nearby even if you want to get the best answer. You may be in trouble. In addition, when it is necessary to hear a little legally difficult thing, it is necessary to go to, for example, a law firm, but there are cases where it is difficult to make a request because of a high threshold.

[0003]

As described above, conventionally, it has not been possible to easily request and solve even simple things in daily life.

[0004] The present invention has been made in view of the above-mentioned problems in the conventional example, and provides a consultant system capable of easily requesting via an open network and solving the request at low cost. The purpose is to:

[0005]

According to the present invention, there is provided a consultant system which includes a server of a provider that performs consultant mediation, a plurality of client terminals, and a plurality of consultant terminals connected via an open network. In the consultant system, the server displays at least the question and the amount from the client terminal on the homepage, displays the amount from the consultant terminal that can answer the question, The contract is concluded when the amounts are agreed upon, and the consultant terminal that has concluded transmits the result of the survey on the delivery date to the client terminal.

[0006] The client and the consultant are both registered as members.

[0007] Further, the server displays a question to the client from the consultant terminal on a homepage during the investigation of the delivery date by the consultant.

Further, the server displays a question to the consultant from the client terminal with respect to the result of the delivery date survey by the consultant.

[0009] The server may openly disclose all questions and answers from the client terminal and the consultant terminal.

[0010] Further, the contracted consultant terminal is characterized in that, after the payment is made, the result of the survey on the delivery date is sent to the client terminal.

Further, the server is characterized in that the requested field is displayed in a plurality of stages on a homepage.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, specific embodiments will be described. Embodiment 1 FIG. FIG. 1 is a configuration diagram showing an overall configuration of a consultant system according to Embodiment 1 of the present invention. In FIG. 1, reference numeral 1 denotes a server of a provider which performs consultant intermediary services, and has a personal computer (hereinafter, referred to as a personal computer). 2a, ...,
2n is a personal computer as a client terminal, 3a,.
n is a personal computer as a consultant terminal, and includes a server 1, a plurality of client terminals 2 (collectively, 2a,..., 2n), and a plurality of consultant terminals 3 (3a,.
, 3n) are connected via the Internet network 4.

FIG. 2 shows a home page of the server 1. As shown in FIG. 2, the home page of the server 1 includes a requester column 11, a classification and negotiation contents column 12, and a consultant column 13. In the requester column 11,
Member number column 11a, personal identification number column 11b, request content column 11
c, there is a receipt date column 11d, and only registered members can access, and based on the input from the client terminal 2, the request content of the client whose ID collation result is OK is displayed. In addition, when the amount of money for the request is reconciled and the result of consultation from the consultant on the delivery date is displayed, the date of receipt input from the client terminal is displayed.

In the above classification and negotiation contents column 12,
There are a field classification item column 12a, a classification result column 12b, and a negotiation content column 12c. The field classification item column 12a divides the requested field into large, medium, and small categories and clicks on specific items in each step. The selected classification item is displayed in the classification result column 12b. In addition, negotiation contents column 12c
In the left column, the requested amount, requested delivery date, and their reasons are displayed on the requester side, and in the right column, the requested amount, requested delivery date, and their reasons are displayed on the consultant side. In the middle of the consultant's side, the agreed request price and requested delivery date are displayed.

In the consultant column 13, a member number column 13a, a password number column 13b, a request content confirmation column 1
3c, there is a survey completion date column 13d, ID collation is performed based on the input from the consultant terminal 3, only members registered in advance can access, and questions and answers on the contents of requests made with the client terminal are open. Shown times.
In addition, a survey completion date regarding the delivery date input from the consultant terminal is displayed.

In the consultant system thus configured, the server 1 displays at least the question and the amount from the client terminal on the homepage, and displays the amount from the consultant terminal that can answer the question, A contract is made when the amount of money between the client and the consultant is agreed upon, and the consultant terminal that has made the contract notifies the client terminal of the survey result on the delivery date.

The input to the home page of the server 1 is limited to a requester who has previously registered as a member by, for example, ID collation, and the consultant can also handle only those who have previously registered as members. Therefore, consultants are only able to deal with the tasks of the registered classification. The consultant also prevents the next consultant from entering the membership number first.

Hereinafter, the intermediary business on the home page of the server 1 will be described with reference to the flowcharts shown in FIGS. First, the client terminal 2 opens a homepage, inputs a member number and a password into the member number field 11a and the password number field 11b, and performs ID collation (steps S1 to S3). If the collation result is OK, the request content is entered in the request content column 11c (step S4), and then the requested field is selected from the large category, middle category, and small category of the field category item 12a (step S5). . The selection result is displayed in the classification result column 12b (step S6). Thereafter, the client terminal 2 inputs the required amount of the requested content, the requested delivery date, and the reason in the negotiation content column 12c (step S7).

Next, referring to FIG. 4, when the consultant looks at the homepage and determines that the classification result of the request content from the client terminal is his / her specialty,
In order to respond to the request, the member number and the password are input from the consultant terminal 3 to the member number column 13a and the password number column 13b, and the server 1 performs ID collation (step S).
8, S9). When the ID collation result is OK, the negotiation contents column 1
The user inputs his / her requested price, delivery date, and reason into step 2c (step S10). The server 1 does not display the requested price and the requested delivery date in the negotiation content column 12c until the price and the delivery date input from both the client terminal 2 and the consultant terminal 3 match. Therefore, the client terminal 2 and the consultant terminal 3 repeat the negotiation while looking at the negotiation contents column 12c until both match, and if they match, the negotiation contents column 12c
The requested price and the requested delivery date of c are input and displayed (steps S11 to S13).

Further, referring to FIG. 5, the consultant starts to examine the delivery date, and if any questions arise, the consultant inputs the questionnaire Q1 in the request confirmation column 13c on the homepage from the consultant terminal 3. In response to this, the client terminal 2 inputs an answer in the answer column A1. Such a question and answer are repeated, and when the survey is completed, the completion date is input from the consultant terminal 3, and the client sees this and inputs the reception date in the reception date column 11d. Is sent from the consultant terminal 3 to the client terminal 2 (steps S14 to S20).

Therefore, according to the first embodiment,
Requests can be made easily through an open network, and the contents of the request can be solved at low cost. The requester can ask questions while protecting privacy, and can confirm the survey results by e-mail sent.

The present invention can employ the following embodiments in addition to the first embodiment. Embodiment 2 FIG. Non-members may respond only by credit card number. Embodiment 3 FIG. Consultants may not be able to respond outside of their specialty (check by category). Embodiment 4 FIG. The client may ask and answer the survey result as well as the question and answer of the consultant under investigation. Embodiment 5 FIG. The answer may be described on the website in addition to the email. Embodiment 6 FIG. Once the client and consultant are decided,
Thereafter, other people may not be able to view the information on the homepage. Embodiment 7 FIG. The survey results may be shown after the money has been paid. Embodiment 8 FIG. All questions may be made open and questions and answers may be published summarizing delivery dates and prices so that clients and consultants can refer to them. Embodiment 9 FIG. Various methods can be adopted for selecting a classification and collating member IDs. Embodiment 10 FIG. In the first embodiment, the consultant prevents the next consultant from responding after inputting the member number for the first time, but if the conditions do not match the requester, resets all inputs on the consultant's side, and other consultants respond. You may do it.

[0023]

As described above, according to the present invention, a request can be made easily through an open network, and the contents of the request can be solved at a low cost, and the requester is notified of the delivery date. This facilitates confirmation.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing a consultant system according to Embodiment 1 of the present invention.

FIG. 2 is an explanatory diagram showing a home page of a server 1.

FIG. 3 is a flowchart showing an intermediary business on a home page of the server 1.

FIG. 4 is a flowchart following FIG. 3;

FIG. 5 is a flowchart following FIG. 4;

[Explanation of symbols]

1 Provider server, 2 Client terminal, 3 Consultant terminal, 4 Internet network.

Claims (7)

[Claims] 1. A consultant system in which a server of a provider that performs consultant intermediary services, a plurality of client terminals, and a plurality of consultant terminals are connected via an open network network. At least, the question and the amount from the client terminal are displayed, and the amount from the consultant terminal that can answer the question is displayed. A consultant system wherein the consultant terminal sends a survey result on a delivery date to the client terminal. 2. The consultant system according to claim 1, wherein the requester and the consultant are both registered as members. 3. The consultant system according to claim 1, wherein the server displays a question for the client from the consultant terminal on a homepage during the investigation of the delivery date by the consultant. 4. The consultant system according to claim 3, wherein the server displays a question from the client terminal to the consultant in response to a survey result of the delivery date by the consultant. 5. The consultant system according to claim 1, wherein the server opens and discloses all questions and answers from the client terminal and the consultant terminal. 6. The consultant system according to any one of claims 1 to 5, wherein the contracted consultant terminal, after being paid,
A consultant system, wherein a survey result on a delivery date is sent to the client terminal. 7. The consultant system according to claim 1, wherein the server displays a requested field on a homepage in a plurality of stages.