JP2002142032A - Mobile electronic device operation support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve a problem that a user cannot have asked a support center for instructions at a date and time when the user uses a mobile electronic device most frequently because of a limit of inquiry date and time when the user has doubts about operations of the mobile electronic device and makes a phone inquiry to the support center. SOLUTION: The mobile electronic device operation support system is provided with an information storage device 16 that is installed to a support center via a public channel where a mobile electronic device 11 possessed by the user is connected by using a user device 12, the user receives information with respect to operation instructions of the mobile electronic device 11 possessed by the user from the information storage device 16 via the user device 12 and the public channel, and a display section provided to the user device 12 or the mobile electronic device 11 displays the information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a user support system for operating electronic devices such as portable silver halide cameras, electronic still cameras, and video movie cameras.

[0002]

2. Description of the Related Art In recent years, portable electronic devices such as a silver halide camera, an electronic still camera, and a video movie camera include a silver halide film, a semiconductor memory, The drive control of the magnetic tape or the like is electronically controlled.
And various drive functions were electronically controlled,
For example, a silver halide camera has various photographing methods such as forcibly turning off strobe light emission, preventing red-eye during stroboscopic photographing, and remote control photographing.

A silver halide camera capable of realizing such various kinds of photographing methods by electronic control, when photographing a subject by each of these photographing methods, thoroughly reads an instruction manual attached to the camera and becomes familiar with the operation. There is a need to.

[0004] However, many users who use the camera do not carefully read the instruction manual attached to the camera, or sometimes do not understand even by reading the instruction manual. In such a case, the user asks the support center of the camera manufacturer for instructions on how to operate the camera by telephone.

[0005]

The operation of using a conventional portable electronic device such as a silver halide camera, an electronic still camera and a video movie camera is performed by a user by carefully reading an instruction manual provided in the portable electronic device. You need to be proficient in the operation. However, since the portable electronic device has various functions, the explanation items and explanation contents of the instruction manual are diversified, and the instruction manual is enormous. I often ask.

[0006] If there is no person familiar with the operation of the electronic device around the user, the user asks a support center of a manufacturer and seller of the electronic device to teach the operation by telephone. However, in general, the number of telephone lines available for consultation at the support center is limited, and consultation time is often limited to weekday daytime.

On the other hand, portable electronic devices such as a silver halide camera, an electronic still camera, and a video movie camera are often used on weekends, and users who use portable electronic devices only on weekends are less accustomed to operation. There are many.

[0008] The present invention provides a support system for a portable electronic device that can obtain information on the handling operation of the portable electronic device regardless of the date and time when the handling operation of the portable electronic device is not understood or is in need. The purpose is to:

[0009]

A portable electronic device operation support system according to the present invention connects an information storage device installed in a support center to a user device via a public line, and connects the portable electronic device owned by the user. In the portable electronic device operation support system for exchanging information on an operation method, the portable electronic device (silver salt camera 11) is connected to the user device (mobile phone 12) or the public line 15 of the public telephone 71. Receiving information on the operation method of the portable electronic device (silver salt camera 11) from the information storage device (help information server 16), and stores this information in the user device (mobile phone 12) or the public telephone 71 or the portable electronic device. The information is displayed on a display unit provided in the device (silver salt camera 11).

According to the portable electronic device operation support system of the present invention, a user can use a portable telephone or a public telephone line of a public telephone to select a portable electronic device, a silver halide, in a help information server of a support center without selecting a date and time. The camera is connected, and the information on the operation instruction of the silver halide camera can be obtained from the help information server.

The portable electronic device (silver salt camera 11) of the portable electronic device operation support system according to the present invention includes the information storage device (help information server 16) via the user device (portable telephone 12) and the public line 15. The information of the portable electronic device (silver salt camera 11) is transmitted to the electronic device, and the information corresponding to the information is received.

When obtaining the handling operation explanation information from the help information server, information for specifying the camera model is transmitted from the silver halide camera to the help information server of the support center, and the help information server is used based on the specific information. It is possible to obtain the handling operation explanation information of the specified camera model from.

The components of the operation unit (release button 24, zoom button 25, mode selection button 26, help button 27, etc.) of the portable electronic device (silver halide camera 11) of the portable electronic device operation support system of the present invention are at least Some have light transmittance,
An operation unit (release button 24, zoom button 2) is operated in accordance with information on the operation method of the portable electronic device (silver salt camera 11).
5, a light source (LED 64) provided on the mode selection button 26, the help button 27, etc.).

On the basis of the handling operation explanation information transmitted from the help information server, the LEDs provided on the various operation buttons of the operation unit of the silver halide camera corresponding to the operation are turned on to allow the user to perform the handling operation. Can be easily understood.

[0015]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is an explanatory diagram illustrating the overall system configuration of an embodiment of a portable electronic device operation support system according to the present invention, and FIG. 2 is a perspective view illustrating the configuration of a silver halide camera that is a portable electronic device according to the present invention. FIG. 3 is an explanatory diagram illustrating the internal configuration of a silver halide camera which is a portable electronic device according to the present invention, and FIG. 4 is a perspective view illustrating the configuration of a mobile phone used in the portable electronic device operation support system according to the present invention. FIG. 5 is a cross-sectional view illustrating an operation member provided in a silver halide camera which is a portable electronic device according to the present invention.

First, the overall configuration of the portable electronic device operation support system of the present invention will be described with reference to FIG. In the description of the embodiment, an example in which a silver halide camera is used as a portable electronic device will be described.

The silver halide camera 11 is capable of selecting various shooting modes and a help mode, which will be described later.
Further, a function capable of exchanging various kinds of information with a help information server 16 which is an information storage device described later is built in. The silver halide camera 11 can be connected via a connection line 13 to a mobile phone 12 as user equipment owned by the user. The portable telephone 12 is connected to a help information server 16 via a public line network 15 via a wireless base station 14 and a general line 17. The help information server 16 is an information data storage device for computer control in which information data for explaining a plurality of models and a plurality of handling operations of the silver halide camera 11 is stored.

That is, the silver halide camera 11 owned by the user
Is connected to the mobile phone 12, and from the mobile phone 12 via the wireless base station 14, the public line network 15 and the general line 17,
The help information server 16 is connected to the help information server 16. The user sends the identification information data of the silver halide camera 11 and a request signal for desired handling operation explanation information to the help information server 16 via the mobile phone 12. The help information server 16 transmits the operation instruction information of the corresponding silver halide camera based on the identification information data from the silver halide camera 11 and the operation instruction request information. It is a device operation support system.

The external configuration of the silver halide camera 11 used in the portable electronic device operation support system will be described with reference to FIG. FIG. 2A shows a silver halide camera 1.
FIG. 2B is a perspective view as seen from the back, and FIG. 2B is a perspective view as seen from the front.

A photographing lens 21 is disposed substantially at the center of the front surface of the silver halide camera 11, and a finder window 22 is provided above the photographing lens 21. A flash 23 is arranged on the right side of the finder window 22 in the drawing. A release button 24 and a zoom button 25 are disposed on the left side of the upper surface of the silver halide camera 11 when viewed from the front in the figure. The release button 24 is a two-step operation button, and is in a half-pressed state in the first step. Instructs to measure the distance to the subject and measure the brightness of the object scene, which will be described later, and instructs the drive of the aperture built in the taking lens 21 and the opening / closing drive of the shutter in the fully-pressed state in the second stage. Then, the zoom button 25 drives the photographing lens 21 along the optical axis to instruct zoom-up driving to increase the focal length of the photographing lens and zoom-down driving to shorten the focal length.

A mode selection button 26 and a help button 27 are further disposed on the upper surface of the silver halide camera 11, and the mode button 26 is used for various photographing modes for photographing a subject with the silver halide camera 11, for example, a flash. It is used to select forcible stop of light emission, prevention of red-eye during strobe shooting, remote control shooting, and the like, and includes a plurality of shooting mode selection buttons. The help button 27 is a button operated when obtaining handling operation explanation information from the help information server 16 described later.

On the back side of the silver halide camera 11, a finder eyepiece 28 for a user to confirm a subject is provided, and a display 29 comprising a liquid crystal display element and a speaker 30 are provided. The display unit 29 displays the shooting mode selected by the mode selection button 26, the display of the loaded state of the silver halide film and the number of shot frames (not shown), and operates the help button 27. The transmitted operation instruction information is displayed, and the speaker 30 reproduces and outputs the voice operation information of the operation instruction information.

Next, the internal structure of the silver halide camera 11 will be described with reference to FIG. Press the release button 24
When the first release switch 1RSW33 which is turned on in the half-pressed state of the stage, the second release switch 2RSW35 which is turned on in the fully-pressed state of the second stage, and when the zoom button 25 is pressed in the zoom down direction, A zoom down switch ZDSW35 that turns on and a zoom up switch ZUSW3 that turns on when pressed in the zoom up direction
6, a first shooting mode switch MODE1SW37, a second shooting mode switch MODE2SW38, and a third shooting mode switch MODE3SW39 corresponding to a plurality of mode buttons of the mode selection button 26, and a help switch HELPSW40 corresponding to the help button 27. The on / off of the switches 33 to 40 is detected by the control device 32.

The control device 32 comprises a microcomputer having a control sequence for driving and controlling various photographing functions of the silver halide camera 11 and control data.

The control device 32 includes the release button 2
4 is turned on, the photographing lens 21 is turned on.
A focusing lens driving circuit 41 for driving a focusing lens incorporated in the zoom button 25; and a ZDSW 35 or ZUSW of the zoom button 25.
A zoom lens driving circuit 42 for driving the photographing lens 21 to zoom down or zoom up when the 35 is turned on.
And a strobe light emitting circuit 43 for controlling strobe light emission in the strobe light emission mode of the strobe light 23, and when the MODE1SW37 to MODE3SW39 of the mode selection button 26 are turned on, the display unit 29 is drive-controlled to display the shooting mode. , The number of film frames and the help button 2 described later
7 when the HELP SW 40 of the camera 7 is turned on.
A liquid crystal display circuit 44 for displaying the operating instructions of the camera in text or graphics, and an audio output circuit for outputting the operating instructions of the silver halide camera 11 to be described later from the speaker 30 when the HELP SW 40 of the help button 27 is turned on. 45
A communication circuit 46 for transmitting and receiving information data relating to handling operation explanation between the help information server 16 and the silver halide camera 11 when the HELP SW 40 of the help button 27 is turned on; 2RSW3
When the shutter 4 is turned on, an exposure control circuit 47 that narrows down the aperture built in the photographing lens 21 to a predetermined aperture value and controls the shutter built in the silver halide camera 11 to open and close at a predetermined time, When the exposure of the film built in the silver halide camera 11 is completed, the film is wound up by one frame, or when the exposure to the last frame is completed, the film is fed back and the film is fed. 24, when the 1RSW 33 is turned on, the focusing lens driving circuit 41 is driven to measure the subject distance for driving the focusing lens to a predetermined focusing position; and the release button 24, when the 1RSW is turned on, a photometric circuit 50 for measuring the brightness of the object field to set an appropriate aperture value and a shutter time for driving the exposure control circuit 47 It is connected.

Next, the portable telephone 1 as the user equipment
2 will be described with reference to FIG. Note that FIG. 4A is a perspective view as viewed from the front of the mobile phone, and FIG. 4B is a perspective view as viewed from the back.

An antenna 51 for transmitting and receiving voice signals and various information data signals to and from the radio base station 14 via a radio telephone line is provided on the upper surface of the portable telephone 12.
A receiver 52 having a built-in speaker is disposed on the upper front part of the portable telephone 12, and a display 53 composed of a liquid crystal display element is disposed below the receiver 52 in the drawing. In the lower part of the figure, an operation unit 54 including a mode button for inputting various operation modes and a numeric keypad operation button for inputting characters and numbers is arranged, and a transmission unit 55 with a built-in microphone is provided in the lower front part. Are located. Further, on the side of the mobile phone 12, the silver halide camera 1 is provided.
1 connection terminal 31 and connection terminal 5 connected by connection line 13
6 are provided, and a speaker 57 is provided on the back surface.

Although not shown, a function of transmitting a destination telephone number by inputting various operation buttons of the operation unit 54 and a function of transmitting a telephone line to the destination are provided inside the portable telephone 12. A function of transmitting and receiving a voice signal of a telephone conversation, a function of transmitting and receiving information data composed of various character figures other than the voice signal, and displaying at least the destination telephone number display and the information data on the display unit 53. And further has a function of transmitting and receiving various information data to and from the silver halide camera 11 via the connection line 13, and outputs an audio output output from the receiver 52. And a function of loudspeaker output by the speaker 57.

The operation of the portable electronic device operation support system having such a configuration for requesting an explanation of the handling operation of the silver halide camera 11 will be described. When the handling operation of the silver halide camera 11 held by the user becomes incomprehensible and an instruction for handling is requested from the support center of the maker,
1 connection terminal 31 and the portable telephone 1 held by the user
2 is connected to the connection terminal 56 via the connection line 13 and the help button 27 of the silver halide camera 11 is pressed to
Turn on 40. When the ON state of the HELP SW 40 is detected by the control unit 32, the control unit 32 activates a control sequence of a help mode, and according to the control sequence, supports the manufacturer stored in a memory (not shown) in advance. The telephone number data of the help information server 16 of the center is read, and the telephone number data is output from the communication circuit 46 to the connection terminal 31. The telephone number data output from the connection terminal 31 of the silver halide camera 11 is input to the connection terminal 56 of the mobile phone 12 via the connection line 13. Mobile phone 12
Transmits a call based on the telephone number data input from the silver halide camera 11. The telephone number data transmitted from the portable telephone 12 is received by the radio base station 14 and connected to the help information server 16 via the public line network 15 and the general line 17 via a telephone line.

When the help information server 16 is connected to the telephone line by a call from the user's silver halide camera 11, the help information server 16 stores the camera model (model) name and the built-in camera in the camera. The transmission instruction signal of the identification information of the existing control sequence is transmitted. The silver halide camera 1
The first control unit 32 reads out the model name of the camera and the identification information of the control sequence from the memory based on the transmission request of the model name and the identification information of the control sequence from the help information server 16 and returns it. The help information server 16 reads the operation instruction data of the corresponding silver halide camera 11 based on the camera model name and the identification information of the control sequence, and transmits the help menu data corresponding to the silver halide camera 11 of the user. I do. Control unit 3 of silver halide camera 11
2 controls the liquid crystal display circuit 44 based on the help menu data transmitted from the help information server 16 to display a help menu on the display unit 29.

The user selects, from the help menu displayed on the display unit 29 of the silver halide camera 11, an unknown item or a question to ask about the operation of the camera using the MODE 1 SW 37 to MODE 3 SW 39 of the mode selection button 26 of the silver halide camera 11. I do. The selected help menu item is transmitted from the silver halide camera 11 to the help information server 16,
The help information server 16 stores the handling operation explanation information data corresponding to the selected help menu item in the silver halide camera 11.
Return to.

The silver halide camera 11 is connected to the help information server 1
Based on the handling operation explanation information data of the selected help menu item returned from 6, the display section 29 is caused to display a character graphic or the sound output circuit 45 is operated to output the handling explanation sound from the speaker 30. . This display part 2
On the basis of the display 9 or the audio output from the speaker 30, the user learns the operation of handling the camera.

The user uses the mode button 26 of the camera 11 to sequentially select a desired operation description from the help menu transmitted from the help information server 16,
Each time the selection is performed, the handling operation is learned by the character graphic displayed on the display unit 29 of the camera 11 or the voice output from the speaker 30 of the camera 11. When the learning of this handling operation is completed, select “End connection” in the help menu,
The information data exchange connection with the help information server 16 is terminated, the mode is returned to the normal photographing mode, and the connection of the connection line 13 with the mobile phone 12 is released.

That is, in the portable electronic device operation support system of the present invention, the silver halide camera 11 exchanges various information data with the help information server 16 via the public telephone line using the portable telephone 12 to obtain the help information. By displaying the handling operation explanation information transmitted from the server 16 on the display unit 29 of the camera or providing a function of outputting sound from the speaker 30 of the camera, explanation of the handling operation desired by the user can be obtained at any time. Further, since the help information server 16 can be operated for 24 hours, it is possible to respond to a request for a description of a handling operation from a user regardless of date and time.

Next, the silver halide camera 11, which is the portable electronic device, does not include the speaker 30, but can simply select a help mode with the help button 27 or the mode selection button 26. When the help mode is selected by the mode selection button 26, a telephone line is connected to the help information server 16 as the information storage device via the mobile phone 12 as the user device, and the silver halide camera 11 Using a silver halide camera 11 having only a function of transmitting the model name and the identification information of the control sequence,
A method of obtaining the handling operation explanation information from the help information server 16 will be described.

A silver halide camera 11 not having the speaker 30 (hereinafter referred to as a camera with a help function) is connected to the portable telephone 12 through the connection line 13, and the help button 27 of the camera 11 with the help function or Mode select button 26
When the help mode is set by using, the telephone number data of the help information server 16 stored in the control unit 32 built in the camera 11 with the help function is read out, and the telephone number data is read via the connection line 13. Output to the mobile phone 12. The mobile phone 12 that has received the telephone number data of the help information server 16 performs a calling operation and connects to the help information server 16 via a telephone line.
When the user is connected to the telephone line, the help information server 16 transmits a transmission instruction signal of the model name and the identification information of the control sequence to the camera 11 having the help function of the call destination. The camera 11 with the help function, which has received the identification information transmission instruction signal through the mobile phone 12, reads out the model name and the identification information of the control sequence stored in the control unit 32 and reads the identification information through the mobile phone 12. Reply to help information server 16.

On the basis of the model name and the control sequence identification information from the camera 11 with help function, the help information server 16 generates help information data for explaining the handling operation of the camera 11 with help function for the model and the control sequence. And the help menu data of the help information data is transmitted to the portable telephone 12. Mobile phone 12
Converts a character / graphic based on the help menu data transmitted from the help information server 16 and displays it on the display unit 53 of the telephone 12 as a help menu.

The user selects a desired operation explanation item from the help menu displayed on the display unit 53 by using a button of the operation unit 54 of the mobile phone 12, and the item information of the selected help menu is displayed on the mobile phone. Is returned from the device 12 to the help information server 16.

Based on the help menu item selected by the user returned from the mobile phone 12, the help information server 16 sends the handling operation explanation information data of the corresponding help menu to the mobile phone 12.

The portable telephone 12 is based on the handling operation explanation information data transmitted from the help information server 16,
It is displayed on the display unit 53 as characters or figures, or is output from the receiver unit 52 as voice.

The user learns the handling operation of the camera 11 with the help function by the character graphic displayed on the display 53 of the portable telephone 12 or the voice output from the receiver 52. When it is inconvenient to view the display on the display unit 53 while listening to the sound from the receiving unit 52 and the operation of the mobile phone 12 is complicated, the output of the receiving unit 52 is output to the back of the mobile phone 12. Can be switched to the speaker 57 provided on the display unit 53 so that the audio description and the character graphic on the display unit 53 can be recognized in a hands-free manner.

Thus, the silver halide camera 11 does not include the speaker 30 for listening to the explanation of the handling operation by voice, and the display unit 29 displays whether or not the silver halide film is loaded, the number of exposed film frames, and the selective photographing. When the user selects the report mode, the telephone number to the help information server 16 and the identification information of the camera model and the control sequence are transmitted to the mobile phone 12. Only to provide the function to supply
The first handling operation description can be obtained from the help information server 16 regardless of date and time.

Next, in the above-mentioned portable electronic device operation support system, the help information server 16 via the portable telephone 12 transmits the silver based on the operation operation explanation information data transmitted to the silver halide camera 11. When the user learns the handling operation of the silver halide camera 11 using the description of the handling operation displayed on the display unit 29 of the salt camera 11 or the handling operation description output from the speaker 30, the display unit 29 When the explanation display or the audio explanation from the speaker 30 is given, the user cannot determine which button the operation button of the silver halide camera 11 corresponds to, and the explanation from the help information server 16 is In some cases, you may not understand.

Therefore, a display function is provided for various operation buttons used for photographing operations, such as the release button 24, the zoom button 25, and the mode selection button 26 provided on the silver halide camera 11. Specifically, as shown in FIG. 5, a button portion 62 having a substantially convex cross section is inserted into a hole 61a provided in a camera exterior 61 in which various buttons 24 to 26 of the camera 11 are arranged. At least a part of the head (the part touched by the user's finger) of the button part 62 inserted into the hole 61a is formed of a light transmissive member. A movable contact 63 is fixed to the bottom of the button portion 62, and a fixed contact 64 is disposed below the movable contact 63 in the drawing. That is, the movable contact 63 and the fixed contact 64 are connected to the operation switches 3
3 to 40 (see FIG. 3). When the button 62 is pressed down, the movable contact 63 is pushed down and makes electrical contact with the fixed contact 64. The base ends of the movable contact 63 and the fixed contact 64 are connected to the control unit 32.

LE under the head of the button 62 in the figure.
D65 is arranged. The LED 65 is turned on and off based on lighting control from the control unit 32. The control unit 32 reads instruction information data for pressing the operation button of the silver halide camera 11 among various handling operation instruction information data transmitted from the help information server 16 via the mobile phone 12, and reads the instruction information data. The LED 65 of the operation button instructed by the pressing operation is turned on. That is, when the zoom button 25 is pressed in the zoom-up direction, the LE provided on the ZUSW 36 is used.
When the D65 is turned on to display the position of the zoom-up button of the zoom button 25 to the user, or when the user selects the shooting mode 1, the MODE1SW37 of the mode selection button 26 is used.
LED 65 is turned on, and the user is caused to press the mode 1 button of the mode selection button 26 so as to be displayed.

Thus, the user can visually confirm the operation buttons by turning on the LED 65 provided on each operation button on the silver halide camera 11, and can quickly understand the operation of the camera.

Next, a method for performing information data communication between the silver halide camera 11 and the portable telephone 12 used in the portable electronic equipment operation support system of the present invention without using the connection line 13 will be described with reference to FIGS. This will be described with reference to FIG. FIG. 6 shows FIG.
7 are given the same reference numerals, and detailed description is omitted.
The same parts as those in FIG. 4 are denoted by the same reference numerals, and detailed description thereof will be omitted.

As shown in FIG. 6, an infrared communication port 31a is provided instead of the connection terminal 31 to which one end of the connection line 13 provided on the side of the silver halide camera 11 is connected.
Place. The infrared communication port 31a has a function of converting an output signal of various information data output from the communication circuit 46 to an infrared signal and receiving an infrared signal from the outside, and converting the received infrared signal into an information data signal. It has a function to convert.

On the other hand, as shown in FIG. 7, an infrared communication port 56a is arranged in place of the connection terminal 56 to which the other end of the connection line 13 provided on the side of the portable telephone 12 is connected. . In this infrared communication port 56a,
The help information server 16 received by the mobile phone 12
Has a function of converting and outputting various information data transmitted from the apparatus to an infrared signal, and a function of receiving an external infrared signal, converting the received infrared signal into an information data signal, and transmitting the information data signal to the help information server 16. ing.

That is, the silver halide camera 11 and the portable telephone 12 transmit and receive various information data between the respective infrared communication ports 31a and 56a using infrared signals. Thereby, it is not necessary to carry the connection line 13 between the silver halide camera 11 and the mobile phone 12 at all times, and simply select and set the silver halide camera 11 to the help mode,
In addition, it is possible to easily connect to the help information server 16 only by setting the mobile phone 12 to the calling mode.

Next, a case where the help button 27 is not provided on the silver halide camera 11 which is the portable electronic device will be described. The control device 32 of the silver halide camera 11 without the help button 27 is provided with a function of detecting that the connection line 13 is connected to the connection terminal 31.

Specifically, when the connection line 13 is connected to the connection terminal 31, the control device 32 drives the help mode similarly to the case where the HELPSW 40 is turned on.

When the control unit 32 detects that the connection terminal 31 of the silver halide camera 11 is connected to the portable telephone 12 via the connection line 13, the control unit 32 sets the help mode. As described above, the mobile phone 12
Is set to the calling mode, the telephone number stored in the control device 32 of the silver halide camera 11 connects to the help information server 16 of the support center, and identification information for specifying the silver halide camera 11 is transmitted. . According to the help information menu transmitted from the help information server 1 and displayed on the display unit 29, the desired help information is selectively displayed or output as sound by the mode selection button 26.

Thus, the help button 2 is provided on the silver halide camera 11.
The connection with the help information server 16 is enabled only by simply connecting the connection line 13 to the connection terminal 31 and the mobile phone 12 without setting the connection line 7 and setting the calling mode.

Next, a portable electronic device operation support system using a public telephone other than the portable telephone 12 as the user device will be described with reference to FIG.

Recent public telephones have an information data communication port through which computer information data can be transmitted and received with the development of computer equipment. The information communication port connected to the public telephone is used to connect to the help information server 16 to obtain handling operation explanation information data.

The silver halide camera 11 is connected to a public telephone 71 via a connection line 13. This public telephone 71
Is a handset 72, a display unit 73 for displaying a calling telephone number and a charge, a ten-key button 74 for inputting a call telephone number, a telephone charge prepaid card insertion and transmission hole 75, the silver halide camera 11 or various An analog communication port 76a, a digital communication port 76b, and an infrared communication port 77 are provided for performing information data communication with a computer device.

The silver halide camera 11 is connected to the analog communication port 76a or the digital communication port 76b of the public telephone 71 using the connection line 13. When the various information data signals transmitted and received by the silver halide camera 11 are analog signals, the connection line 13 is connected to the analog communication port 76a, and when the information data signals are digital signals, the connection line 13 is connected to the digital communication port 76b. A line 13 is connected to perform information data communication between the silver halide camera 11 and the public telephone 71, and the silver halide camera 11 is connected to the infrared communication port 3.
When the terminal 1a is provided, information data communication is performed using the infrared communication port 77 of the public telephone 71.

That is, the silver halide camera 11 is connected to the help information server 16 through a telephone line using a public telephone 71, and the silver halide camera 11 is selectively set to a help mode. The user obtains information on the operation instruction of the desired camera, and displays the instruction on the display unit 29 of the silver halide camera 11 in a character / graphic form based on the acquired information data, or handles the instruction from the speaker 30 of the silver halide camera 11. Output the operation explanation by voice.

Thus, the user can connect to the help information server from the public telephone regardless of the date and time, and can obtain information on the operating instructions of the silver halide camera.

In the above description of the embodiment of the present invention,
Although a silver halide camera is used in a portable electronic device, the present invention can be applied to electronic still cameras and video movie cameras by adding a help function.

[0062]

According to the portable electronic device operation support system of the present invention, when the user does not understand the handling method of the portable electronic device or has a question, the information storage device of the service center of the portable electronic device and the public telephone are provided. By connecting using the line, the handling operation information of the portable electronic device can be obtained from the service center regardless of the date and time, and the obtained handling operation information can be visually and audibly recognized, and the user's portable electronic device can be recognized. This has the effect of facilitating the understanding of the handling operation.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram illustrating the overall configuration of an embodiment of a portable electronic device operation support system according to the present invention.

FIG. 2 is a perspective view showing an external configuration of a silver halide camera used in the mobile electronic device operation support system according to the present invention.

FIG. 3 is a block diagram showing an internal configuration of a silver halide camera used in the mobile electronic device operation support system according to the present invention.

FIG. 4 is a perspective view showing an external configuration of a mobile phone used in the mobile electronic device operation support system according to the present invention.

FIG. 5 is a sectional view showing a configuration of an operation button of the silver halide camera used in the portable electronic device operation support system according to the present invention.

FIG. 6 is a perspective view showing the overall configuration of another embodiment of a silver halide camera used in the portable electronic device operation support system according to the present invention.

FIG. 7 is a perspective view showing the overall configuration of another embodiment of a mobile phone used in the mobile electronic device operation support system according to the present invention.

FIG. 8 is an explanatory diagram illustrating an overall configuration of another embodiment of the mobile electronic device operation support system according to the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 11 ... Silver-salt camera 12 ... Mobile telephone 13 ... Connection line 14 ... Wireless base station 15 ... Public line network 16 ... Help information server 17 ... General line

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 2H102 AA71 BB05 BB08 BB33 CA01 5C022 AA11 AC03 AC12 AC32 AC69 AC71 5K048 AA04 AA05 BA10 CA02 DA02 DB04 DC01 DC03 DC07 EB07 EB14 FB10 HA23 5K101 KK02 KK16 NN11 NN11 NN11 RR27 SS07 TT06

Claims (3)

[Claims] 1. A portable electronic device operation support system in which an information storage device installed in a support center and a user device are connected via a public line to exchange information on an operation method of the portable electronic device owned by the user. In the system, the portable electronic device receives information on an operation method of the portable electronic device from the information storage device via the user device and a public line, and displays the information on a display provided on the user device or the portable electronic device. A portable electronic device operation support system characterized in that the display is displayed on a unit or output as sound from a sound output unit. 2. The portable electronic device transmits information of the portable electronic device to the information storage device via the user device and a public telephone line, and receives information corresponding thereto. The mobile electronic device operation support system according to claim 1. 3. The member of the operation unit of the portable electronic device has at least a part of a light-transmitting member, and a light emitting source provided in the operation unit is turned on in accordance with information on an operation method of the portable electronic device. The mobile electronic device operation support system according to claim 1, wherein: