JP2002133320A - Service delivery system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enhance the efficiency of a service delivery by simplifying a process until order information is received from a client and route information is prepared and to automatically carry out an order corresponding to client information. SOLUTION: A service delivery system 10 is constituted by a client side terminal device 11; a navigation server 12; a store side terminal device 13; and a navigation device 14. An information transmission part 23 of the client side terminal device 11 transmits order information regarding a delivery of various kinds of service to the navigation server device 12 or the store side terminal device 13 or the navigation device 14. A position information preparation part 24 prepares position information on a map (for example, a latitude, a longitude and the like) in addition to an address of destination and attaches it to the order information. The navigation server device 12 researches commodity information on a predetermined date, indicates a research result to the client side terminal device 11 as recommendation information and automatically transmits the order information to the store side terminal device 13 and the navigation device 14 corresponding to the research result.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service for providing various services such as a repair service and a pick-up service by moving to a designated predetermined position (that is, a delivery destination) in addition to delivery of goods to a delivery destination. The present invention relates to a delivery system, and particularly to a technique for transmitting order information to a store.

[0002]

2. Description of the Related Art Conventionally, for example, Japanese Patent Application Laid-Open No. 10-221104.
As in the car navigation system disclosed in Japanese Unexamined Patent Publication, the contents of the delivery slip affixed to the luggage are read as barcodes created as data, and the delivery information such as the delivery address, address, and telephone number is read. Acquire and G
There is known a car navigation system that receives a positioning signal such as a PS (Global Position System) signal, detects the current position of a delivery vehicle, and generates route information to a delivery destination. In this car navigation system, when a client requests delivery of a package to a delivery center that manages collection and delivery of the package, the delivery center creates a barcode on which the delivery information is described and affixes it to the package. Then, the delivery vehicle reads the barcode attached to the package, and displays the current position of the own vehicle, the position of the delivery destination, and route information on the map display screen of the navigation device.

[0003]

By the way, in the car navigation system according to the above-mentioned prior art, the order information of the delivery request from the client is converted into a bar code via a delivery slip, and furthermore, the bar code is described. A complicated process is required in which the contents are taken into the navigation device of the delivery vehicle, and there arises a problem that the delivery operation cannot be performed efficiently. Moreover, since the delivery is performed only for the case where the delivery request is transmitted from the client to the delivery center, the delivery is not performed, for example, when the client forgets the delivery request,
The client may be disadvantaged. The present invention has been made in view of the above circumstances, and simplifies the process of receiving order information from a customer and creating route information, thereby improving the efficiency of service delivery business and responding to information about the customer. And to provide a service delivery system that can automatically place an order.

[0004]

In order to solve the above-mentioned problems and to achieve the above object, a service delivery system according to the present invention according to a first aspect of the present invention provides a service delivery system for a customer who orders delivery of various services to a delivery destination. A terminal (for example, a customer terminal device 11 in an embodiment to be described later) and a store terminal (for example, a store in an embodiment to be described later) that receives order information and instructs delivery of the service to the delivery destination. A service delivery system comprising: a terminal device 13); and an information server (for example, an information server device 31 in an embodiment described later) communicably connected to the customer terminal and the store terminal. The information server is an order information storage unit (for example, an order server according to an embodiment to be described later) that stores the product name, the delivery date, and the location information of the delivery destination transmitted from the customer terminal. Information storage unit 44) and order information transmitting means for transmitting the product name, the delivery date, and the location information of the delivery destination to the store-side terminal when the delivery date or a predetermined number of days before the delivery date is reached. (For example, an order information transmission / reception unit 43 in an embodiment described later), and the store-side terminal displays the location of the delivery destination on a map display screen based on the location information of the delivery destination ( For example, a display unit 51 in an embodiment described later) and a route information generating unit that generates route information to the delivery destination based on the location information of the delivery destination (for example, a route information generating unit in an embodiment described later) 53).

According to the service delivery system having the above configuration, the order information transmitted to the store side terminal is attached with the location information (for example, latitude and longitude) of the delivery destination on the map. Is received, the location of the delivery destination is immediately displayed on the map display screen on the store side display means of the store side terminal. Therefore, the route information can be quickly generated based on the location information of the delivery destination and the current location information of the delivery vehicle, and the efficiency of the delivery operation can be improved. In addition, the information server includes order information storage means, and transmits the order information to the store terminal reliably on a predetermined date, so that, for example, it is possible to forget to transmit the order information from the customer terminal or to cause an order error. Can be prevented.

Further, in the service delivery system according to the present invention, the store-side terminal may be a product information registering means for registering product information in the information server. 52), the information server includes a product information storage unit (for example, a product information storage unit 42 in an embodiment described later) that stores the product information registered from the store side terminal, and a predetermined delivery date. A product information search unit (for example, a product information search unit 41 in an embodiment described later) for searching for the product information stored in the product information storage unit when the number of days has passed, It is characterized in that the order information is generated based on the information and transmitted to the store terminal.

[0007] According to the service delivery system having the above-described configuration, the merchandise information can be registered from the store side terminal. You can easily search.

Further, the service delivery system of the present invention according to claim 3 is a map server (for example, a communicator connected to at least one of the customer terminal, the shop terminal, and the information server). , The customer-side terminal and the store-side terminal are provided with display means for displaying map information received from the map server (for example, a display in an embodiment described later). (51, 61).

According to the service delivery system having the above configuration, for example, it is not necessary to individually hold the map information at the customer terminal or the shop terminal, and the system configuration can be simplified and efficient processing can be performed.

Further, the service delivery system according to the present invention includes a navigation device (for example, a navigation device 14 according to an embodiment described later) provided in a vehicle that delivers the service, and the store side. The terminal includes an information storage unit (for example, an information recording unit 54 in an embodiment described later) that stores the route information or the position information, and the navigation device stores the route information stored in the information storage unit. Alternatively, the method is characterized in that the position information is obtained.

According to the service delivery system having the above configuration, the route information or the position information created by the route information generating means of the store terminal is stored in a computer-readable recording medium such as a hard disk built in the computer system. It is stored in a portable medium such as a storage device, a floppy (registered trademark) disk, a magneto-optical disk, a ROM, a CD-ROM, or an IC card having a flash memory therein. Then, the navigation device of the delivery vehicle acquires the route information by connecting to the route information storage means via, for example, a communication line, or acquires the route information by directly reading from the portable medium brought to the delivery vehicle. I do. In this case, by displaying the acquired route information on the display screen of the navigation device, it is possible to immediately move to the delivery destination, and the delivery operation can be performed quickly.

Further, in the service delivery system according to the present invention, the navigation device is communicably connected to at least one of the customer terminal, the shop terminal, and the information server. Communication means (for example, a communication unit 62 in an embodiment described later)
A vehicle-side route information generating unit (for example, a route information generating unit 64 according to an embodiment described later) that generates route information to the delivery destination based on the position information received from the information server via the communication unit. ).

According to the service delivery system having the above-described configuration, for example, a moving body such as a delivery vehicle receives order information directly from a customer terminal without intervening a store terminal,
Since the route information can be generated, the efficiency of the delivery operation can be further improved.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A service delivery system according to one embodiment of the present invention will be described below with reference to the accompanying drawings. FIG. 1 is a block diagram of a service delivery system 10 according to an embodiment of the present invention. The service delivery system 10 according to the present embodiment includes, for example, a customer terminal device 11 serving as a user terminal and a navigation server 1.
2, a store-side terminal device 13, and a navigation device 14 provided in a delivery vehicle or the like on the store side.

The customer terminal device 11 is a computer device or a navigation device communicably connected to the navigation server 12 on the Internet via a portable terminal or the like owned by the customer, for example.
, An input unit 22, an information transmitting unit 23, and a position information generating unit 24. The display unit 21 displays map information indicating the delivery destination, the position of the customer-side terminal device 11, and the like when ordering various services including products and the like,
Various information transmitted from the navigation server 12 or the like is displayed. The input unit 22 inputs, for example, input items related to order information and personal information, a search instruction for product information stored in the navigation server 12, a selection instruction for various information presented from the navigation server 12, and the like. . In the following, the product information is not limited to various items to be delivered, but needs to be moved to a predetermined position designated by the customer terminal device 11, such as a repair service or a pick-up service performed on a business trip. Information about the provision of various services.

The information transmission unit 23 transmits order information and personal information relating to delivery of various services to the navigation server 1.
Send to 2. Here, the ordering information includes, for example, the customer's address, name, telephone number, and the like as information on the customer side, and the delivery address, name (or name), telephone number, and location information on the map ( For example, latitude and longitude) and a designated delivery date. Further, the personal information is, for example, information on various organizations and companies related to the customer as well as acquaintances, friends, spouses, or specific individuals of the customer, and includes an address, a name (or name), a telephone number, and a map. In addition to the position information, the information includes information on a predetermined date such as a birthday or an anniversary, gender, preference information, and the like. The position information generation unit 24 generates position information (for example, latitude and longitude) on the map of the delivery destination based on the address of the delivery destination and the map information received from, for example, the map information server device 32 or the like.

The navigation server 12 is provided, for example, on the Internet, and has an information server device 31.
And a map information server device 32. Further, the information server device 31 includes, for example, a product information search unit 41, a product information storage unit 42, an order information transmission / reception unit 43, an order information storage unit 44, and a personal information storage unit 45.
And a delivery destination information storage unit 46.
The product information search unit 41 is configured to search for a product based on, for example, a search instruction transmitted from the customer-side terminal device 11, order information stored in the order information storage unit 44, personal information stored in the personal information storage unit 45, and the like. The product information stored in the information storage unit 42 is searched. The product information storage unit 42 is, for example, a storage medium provided for each store, and the store-side terminal device 1
3 stores various product information registered. The order information transmission / reception unit 43 receives the order information transmitted from the customer side terminal device 11, transmits the order information to a predetermined store side terminal device 13 according to the contents of the order information, or stores the order information storage unit. 44.

The order information storage unit 44 is, for example, a storage medium provided for each customer, and the customer terminal device 11
Stores order information sent from. Personal information storage unit 4
Reference numeral 5 denotes a storage medium provided for each customer, for example, and stores personal information transmitted from the customer terminal device 11. The delivery destination information storage unit 46 is, for example, a storage medium provided for each store.
3 stores the delivery destination information relating to the delivery destination registered, that is, the delivery destination address, name (or name), telephone number, location information (for example, latitude and longitude) on the map, and route information.

The map information server device 32 is communicably connected to each of the customer terminal device 11, the store terminal device 13, and the navigation device 14, and each of the display units 21, 51, The map information displayed at 61 is transmitted.

The store side terminal device 13 is, for example, a display unit 5
1, a product information registration unit 52, a route information generation unit 53,
An information recording unit 54 and a delivery destination information registration unit 55 are provided. The display unit 51 displays the map information received from the map information server device 32, for example, with the location information and the route information of the delivery destination included in the order information received from the customer side terminal device 11 via the navigation server 12 added. And various information transmitted from the navigation server 12 are displayed. The product information registration unit 52 registers the product information in the product information storage unit 42 of the information server device 31.
The route information generation unit 53 generates route information to the delivery destination based on the position information included in the order information received from the customer terminal device 11 via the navigation device 12.

The information recording unit 54 includes a computer-readable recording medium, for example, a storage device such as a hard disk built in a computer system, a floppy disk, a magneto-optical disk, a ROM, a CD-ROM, for example, a flash memory therein. Order information, or position information, route information, and the like included in the order information are recorded on a portable medium 54a such as an IC card provided. Note that the portable recording medium (portable medium 54a) may be a portable terminal having a recording medium that can be repeatedly read or written or a recording medium equivalent thereto, such as a mobile phone, a PHS, a portable game machine, and a personal computer. good. The delivery destination information registration unit 55 stores delivery destination information in the delivery destination information storage unit 46 of the information server device 31,
That is, the address, name (or name), telephone number, position information (for example, latitude and longitude) on the map, and route information are registered.

The navigation device 14 serves as a vehicle navigation device provided in a delivery vehicle owned by a store, for example, and is connected to the customer terminal device 11 via a portable terminal owned by an occupant, for example. The server 12 and the store-side terminal device 13 are communicably connected. The navigation device 14 includes, for example, a display unit 61
, A communication unit 62, an information reading unit 63, a route information generating unit 64, and a current position detecting unit 65. The display unit 61 displays the map information received from the map information server device 32, for example, with the location information and route information of the delivery destination included in the ordering information added thereto, or transmits the map information from the navigation server 12 or the store-side terminal device 13. Display various information. The communication unit 62 is, for example, a portable terminal carried by an occupant, for example, a mobile phone, and is communicably connected to the customer terminal device 11, the navigation server 12, and the store terminal device 13. information,
In particular, it receives the location information of the delivery destination included in the order information.

The information reading section 63 reads the recorded contents of a portable recording medium on which order information is recorded by the information recording section 54 of the store side terminal device 13, for example. Route information generator 64
Is based on the position information of the delivery destination included in the order information received by the communication unit 62 or the order information read by the information reading unit 63, and the information on the current position of the own vehicle. Generate route information. Therefore, the current position detection unit 65 is connected to the route information generation unit 64,
The current position detection unit 65 is, for example, a GPS (Global Position Syst.) For measuring the position of the vehicle using an artificial satellite.
em) signal and positioning signals such as VICS (Vehicle In)
The current position of the vehicle is calculated based on road traffic information such as formation & communication system information, and processing in an autonomous navigation unit (not shown) including a yaw rate sensor such as a gyro sensor and an accelerometer. Then, for example, map matching or the like is performed on the map information received from the map information server device 32.

The service delivery system 10 according to the present embodiment has the above-described configuration. Next, the operation of the service delivery system 10 will be described with reference to the accompanying drawings. 2 is a diagram showing a flow of order information in the service delivery system 10, FIGS. 3 and 4 are diagrams showing a display screen on the display unit 21 of the customer terminal device 11, and FIG. It is a flowchart which shows operation | movement, FIG.6 (a)-(c) are store side terminal devices 13.
5 is a diagram showing a display screen on a display unit 51 of FIG.

First, as shown in FIG. 2, the customer terminal device 11 transmits order information and personal information to the navigation server 12. Next, the navigation server 12 receiving the order information and the personal information, for example, when the period until the designated delivery date specified in the order information is relatively long,
The ordering information is stored in the ordering information storage unit 44, and at the point when the specified delivery date is about to be reached, an e-mail is generated in which the ordering information is added with location information (for example, latitude and longitude) of the delivery destination on the map. Then, the data is transmitted to the store-side terminal device 13 or the navigation device 14 provided in the delivery vehicle or the like. Then, the store-side terminal device 13 or the navigation device 14 that has received the position information generates route information to the delivery destination and displays the route information on the display screens of the display units 51 and 61 together with the map information.

The navigation server 12 that has received the personal information from the customer terminal device 11 stores the personal information in the personal information storage unit 45. Then, at the time when a predetermined date, such as a birthday or an anniversary, described in the personal information is approaching, it is stored in the product information storage unit 42 in accordance with the content of the personal information, for example, gender or preference information. The retrieved product information is searched, and the search result is transmitted to the customer terminal device 11 as so-called recommendation information. Here, the recommendation information transmitted to the customer-side terminal device 11 may include, for example, a text file, image data, or the like. For example, as shown in FIGS. 3 and 4, an appropriate HTTP (Hyper Text Transfer)
r Protocol) link information to a Web page created on the server.

For example, as shown in FIG. 3, when a customer who has received recommendation information displays a Web page provided for the customer terminal device 11 on the display unit 21, a character string indicating a link to product information is displayed. (For example, "Would you like to give a bouquet of roses?" Shown in FIG. 3), and when this character string is selected via the input unit 22 or the like, for example, as shown in FIG.
Product information (for example, bouquet 1 to bouquet 4 shown in FIG. 4) searched by the navigation server 12 is displayed. Then, when the customer selects an appropriate product on the display screen of the product information, the order information is transmitted to the navigation server 12.

The navigation server 12, which has received the order information based on the recommendation information, firstly executes the step S shown in FIG.
At 01, the address, name, telephone number, etc. of the orderer are acquired based on the customer information stored in the information server device 31. Next, in step S02, based on the personal information stored in the personal information storage unit 45, the address, name, telephone number, and location information (for example, latitude and longitude) of the delivery destination (destination) are obtained on the map. I do. Next, step S03
In the navigation server 12, based on the personal information stored in the personal information storage unit 45, the navigation server 12 obtains a predetermined date, such as a birthday or an anniversary, and confirms the designated delivery date. Determine the time. next,
In step S04, the navigation server 12
Generates, as spot information, a Web page or the like in which a delivery address, name, telephone number, and location information on a map are described, and generates an e-mail describing ordering information together with link information to the Web page. Store terminal device 13
Send to.

As shown in FIG. 6A, the store-side terminal device 13 that has received the e-mail describing the order information and the link information to the spot information generates route information of the delivery destination based on the order information. Then, various services including products and the like are delivered. At this time, if a character string indicating a link to spot information (for example, “http: // www ....” shown in FIG. 6A) is selected on the display screen of the received e-mail,
As shown in FIG. 6B, a Web page is displayed on which the address, name, telephone number, and location information on the map of the delivery destination are described.

Then, on the display screen of this Web page, a character string for registering this spot information as information unique to each store (for example, “My” shown in FIG. 6B)
"Spot registration") is displayed, and by selecting this character string, for example, as shown in FIG.
A list display screen of the registered spot information is displayed.
On the list display screen, as a management function, a search based on the address, name, telephone number, and the like of each spot information and various classification displays can be performed. further,
It is possible to display route information for each delivery destination and to register the route information as information unique to each store.

As described above, according to the service delivery system 10 of the present embodiment, the order information transmitted from the customer terminal device 11 to the store terminal device 13 includes the location information of the delivery destination on the map ( (For example, latitude and longitude), the location of the delivery destination is immediately displayed on the map display screen on the display unit 41 of the store-side terminal device 13 that has received the order information. Thereby, it is possible to quickly generate the route information based on the location information of the delivery destination and the current location information of the delivery vehicle, thereby improving the efficiency of the delivery operation. In addition, the navigation device 14 mounted on the delivery vehicle or the like can directly receive the order information from the information server device 31 and generate the route information without intervening the store-side terminal device 13, for example. The efficiency of the delivery operation can be further improved. Further, the information server device 31 includes an order information storage unit 44, and the order server stores the order information reliably on a predetermined date.
Therefore, it is possible to prevent, for example, forgetting to transmit the order information from the customer side terminal device 11 and prevent an order error from occurring. Further, the provision of the map information server device 32 eliminates the necessity of holding the map information individually in the customer-side terminal device 11 or the store-side terminal device 13, for example, and simplifies the system configuration to achieve efficient processing. It can be performed.

In the above-described embodiment, the storage units 42, 44, 45, and 46 are provided for each customer and each store. However, the present invention is not limited to this. 44, 45, and 46 may be commonly used for each customer and each store. In this case, when storing each information, the identification information of each customer and the identification information of each store are added and stored. Good.

In the above-described embodiment, the navigation device 14 receives the map information from the map information server device 32. However, the present invention is not limited to this. For example, a computer-readable computer such as a CD-ROM or a DVD-ROM may be used. The map data stored in a simple recording medium may be read.

In the above-described embodiment, the display unit 51 of the store side terminal device 13 and the navigation device 1
In the display unit 61 of FIG. 4, the location information and the route information of the delivery destination are added to the map information and displayed. However, the present invention is not limited to this. For example, VICS (Vehicle Information & Communica)
The system may receive additional information such as traffic congestion information and regulation information on a map screen by receiving road traffic information such as traction system information.

[0035]

As described above, according to the service delivery system of the first aspect of the present invention, the order information is attached with the location information (for example, latitude and longitude) of the delivery destination on the map. Therefore, the location of the delivery destination is immediately displayed on the map display screen on the store side display means of the store side terminal, and the route information is quickly displayed based on the location information of the delivery destination and the current location information of the delivery vehicle. Can be generated, and the efficiency of delivery operations can be improved. In addition, the information server includes order information storage means, and transmits the order information to the store terminal reliably on a predetermined date, so that, for example, it is possible to forget to transmit the order information from the customer terminal or to cause an order error. Can be prevented. Furthermore, according to the service delivery system of the present invention described in claim 2, since the merchandise information can be registered from the store side terminal, merchandise information that satisfies the search condition can be easily searched from various merchandise information. be able to.

Further, according to the service delivery system of the present invention, for example, it is not necessary to individually hold the map information at the customer terminal or the shop terminal, thereby simplifying the system configuration and improving the efficiency. Processing can be performed. Further, according to the service delivery system of the present invention, by displaying the acquired route information on the display screen of the navigation device, it is possible to immediately move to the delivery destination, thereby speeding up the delivery operation. It can be carried out. Further, according to the service delivery system of the present invention as set forth in claim 5, for example, a mobile unit such as a delivery vehicle receives order information directly from a customer terminal without intervening a store terminal, Since the route information can be generated, the efficiency of the delivery operation can be further improved.

[Brief description of the drawings]

FIG. 1 is a block diagram of a service delivery system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a flow of order information in the service delivery system of the embodiment.

FIG. 3 is a diagram showing a display screen on a display unit of the customer terminal device.

FIG. 4 is a diagram showing a display screen on a display unit of the customer terminal device.

FIG. 5 is a flowchart showing the operation of the navigation server.

FIGS. 6A to 6C are diagrams showing display screens on a display unit of the store-side terminal device.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Service delivery system 11 Customer terminal device (customer terminal) 31 Information server device (information server) 13 Store terminal device (store terminal) 14 Navigation device 32 Map information server device (map server) 41 Product information search means ( Product information search means) 42 Product information storage unit (product information storage means) 44 Order information storage unit (order information storage means) 43 Order information transmission / reception unit (order information transmission means) 51 Display unit (display means) 52 Product information registration unit (Product information registration means) 53 Route information generation unit (route information generation unit) 54 Information recording unit (information storage unit) 61 Display unit (display unit) 62 Communication unit (communication unit) 64 Route information generation unit (vehicle side route information) Generation means)

Claims (5)

[Claims] 1. A customer terminal for ordering delivery of various services to a delivery destination; a store terminal for receiving order information and instructing delivery of the service to the delivery destination; A service delivery system including an information server communicably connected to a store terminal, wherein the information server stores a product name, a delivery date, and location information of a delivery destination transmitted from the customer terminal. Order information storage means, and order information transmitting means for transmitting the product name, the delivery date, and the location information of the delivery destination to the store-side terminal when the delivery date or a predetermined number of days before the delivery date is reached, A display means for displaying the location of the delivery destination on a map display screen based on the location information of the delivery destination; and a route to the delivery destination based on the location information of the delivery destination. information Service delivery system characterized by comprising a path information generation unit that formed. 2. The store terminal includes a product information registration unit that registers product information in the information server; the information server includes a product information storage unit that stores the product information registered from the store terminal. Product information search means for searching for the product information stored in the product information storage means when a predetermined number of days before the delivery date has passed, and generating the order information based on the searched product information. The service delivery system according to claim 1, wherein the service is transmitted to the store-side terminal. And a map server communicably connected to at least one of the customer side terminal, the shop side terminal, and the information server, wherein the customer side terminal and the shop side terminal are the map server. 3. The service delivery system according to claim 1, further comprising display means for displaying map information received from the server. 4. A navigation device provided in a vehicle for delivering the service, wherein the store-side terminal generates route information to the delivery destination based on the location information; 4. An information storage means for storing information or the position information, wherein the navigation device acquires the route information or the position information stored in the information storage means. 5. The service delivery system according to any one of the above. 5. The information processing system according to claim 1, wherein the navigation device is a communication unit communicably connected to at least one of the customer terminal, the shop terminal, and the information server. 5. The service delivery system according to claim 1, further comprising: a vehicle-side route information generating unit configured to generate route information to the delivery destination based on the position information received from the service provider. 6. .