JP2002133057A - Presence testing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To utilize communication records between a customer and a supplier at the advance preparation step and the post-processing step of a presence test for new product development and the next presence test. SOLUTION: An inquiry and an answer to the inquiry are recorded as the communication records on a homepage where only the four persons can access, who are a presence test certifier 41 on a customer side, a person 42 in charge of a device use spot, a person 43 in charge of a test on a supplier side and a person 44 in charge of a related department. The presence test certifier on the customer side gives electronic authentication to the contents. The test specifications of the presence test are prepared and utilized for the next presence test on the basis of the communication records with the electronic authentication given thereto.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a witness inspection method, and more particularly, to a witness inspection method in which both a customer and a supplier communicate on an Internet home page in a witness inspection preparatory stage and a witness inspection post-treatment stage. About.

[0002]

2. Description of the Related Art In the case of commercial equipment, in order to satisfy the product specifications of the equipment required by the customer, the equipment produced by the supplier must be witnessed by the supplier and the customer before delivery. The product is inspected. This is called witness inspection.

FIG. 6 shows a workflow diagram in a conventional witness inspection. 6, reference numeral 1 denotes a witness inspection preparation stage, 2 denotes a witness inspection execution stage, and 3 denotes a witness inspection post-treatment stage. In the witness inspection preliminary preparation stage 1, based on the communication between the customer and the supplier, specification determination is performed to determine the product specification that defines the function and performance of the product and the inspection specification that defines the inspection method of the product and the allowable range of the inspection data. Step 11, an order receiving / production step 12 for receiving an order from a customer based on the product specification to produce a product, and an inspection report preparation step for inspecting the product according to the inspection specification and preparing an inspection report based on the result. 13 is included.

[0004] The witness inspection stage 2 comprises a witness inspector 22 on the customer side and an inspector 2 on the supplier side.
Under the witness of (1), the product is inspected according to the inspection specifications, and the result is compared with an inspection report.

In the witness inspection post-treatment step 3, additional specifications such as additional product specifications and additional inspection specifications for defining the addition of functions and performance improvement of the product are determined based on the communication between the customer side and the supplier side. An additional specification determination step 31; a specification addition execution step 32 for adding or re-adjusting a function based on the additional specification; and an additional step of re-inspecting the product according to the additional specification and creating an additional inspection certificate based on the result. It includes an inspection report creation step 33 and a delivery step 34 for delivering the product.

In the conventional specification determining step 11 and the additional specification determining step 31, a witness inspector 22 on the customer side
It was implemented through a means of communication only between the sender and the receiver, such as telephone / fax / internet mail / meeting, only by the sales representative on the supplier side.

[0007]

However, in the above-mentioned method, since the availability of the communication means in the specification determining step 11 and the additional specification determining step 31 is limited, there is a problem that the communication contents are ambiguous or uncertain. They did not always get customer satisfaction with the preparation and follow-up of the witness inspection.

[0008] Witness inspection is a valuable place where suppliers can directly collect customer requests, but the requests that could be collected can be used as materials for planning proposals for new products,
It was rarely used to prepare for customer satisfaction at the next witness inspection preparation stage.

[0009]

In order to solve the above-mentioned problems, the present invention provides a homepage in which a customer and a supplier are set up on the Internet in a witness inspection preliminary preparation stage and a witness inspection post-treatment stage. It is configured so that information can be shared by performing communication above.

In addition, the accumulated communication records are processed on a website accessible only to the supplier side, and are used as materials for planning and proposals for the next new product, and for preparing inspection specifications at the next witness inspection preliminary preparation stage. It is configured to be used.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The contents described in claim 1 are related persons consisting of a witness inspector and a person in charge of equipment use on the customer side, and a person in charge of inspection and related departments on the supplier side. A witness inspection method that is performed prior to delivery of business equipment using an Internet homepage that can only be accessed, based on a communication record between the concerned parties written on the homepage before the witness inspection is performed. Witness inspection pre-preparation stage to determine the inspection specification of the witness inspection, witness inspection implementation stage to perform the witness inspection based on the inspection specification, and after the witness inspection is performed, between the parties written on the homepage The additional specification is determined based on the communication record, and the witness inspection and post-processing step of performing the post-processing based on the additional specification is performed. Not only the witness inspector at the customer side and the inspector at the supplier side, but also the equipment use site staff at the customer side and the related department personnel at the supplier side can participate in the preparation and post-treatment stages of the witness inspection. It has the action of:

According to a second aspect of the present invention, the witness inspection pre-preparation step is a step of writing inquiries concerning inspection specifications performed between the concerned parties and a response thereto in a home page, Searching for the item to be inquired from the communication record in which the inquiry and response are recorded; and, if the item to be inquired is not found as a result of the search, writing the item to be inquired as a new inquiry to the homepage. By including the step of writing a response to the inquiry to the homepage by another party, duplication of the inquiry in the witness inspection preparation stage can be avoided.

According to a third aspect of the present invention, the witness inspection post-treatment step is a step of writing an inquiry concerning an additional specification performed between the related parties and a response to the inquiry on a homepage; Searching for the item to be inquired from the communication record in which the inquiry and response are recorded; and, if the item to be inquired is not found as a result of the search, writing the item to be inquired as a new inquiry to the homepage. The step of writing a response to the inquiry to the home page by another party has the effect of avoiding duplication of the inquiry in the witness inspection post-treatment step.

According to a fourth aspect of the present invention, the witness inspection pre-preparation step includes the step of providing electronic authentication by adding a password to the communication record from the customer side witness inspector;
Determining the inspection specification based on the communication record given the electronic authentication, the inspection specification used in the witness inspection execution stage can be set to the content agreed by both the customer and the supplier. It has the effect of.

According to a fifth aspect of the present invention, the witness inspection post-treatment step includes the step of giving a digital certificate by adding a password to the communication record from the customer's witness inspector;
Determining the additional specification based on the communication record provided with the electronic authentication, thereby providing an effect that the additional specification can be made to the content obtained by agreement between both the customer and the supplier.

According to a sixth aspect of the present invention, after the witness inspection post-treatment stage, the communication record in the witness inspection pre-preparation stage or the communication record in the witness inspection post-treatment stage is stored in the inspection person and the relevant department in charge at the supplier side. Processing on a homepage accessible only by the user, providing a communication record utilization stage for utilizing the communication record on the supplier side, thereby improving customer satisfaction in newly developed equipment. Having.

According to a seventh aspect of the present invention, in the communication record utilization step, a step of utilizing the communication record as a proposal material for the next new product to the customer is provided, so that the related section staff on the supplier side can provide the customer with the customer's information. This has the effect that requests can be incorporated into new products in the next new product development stage.

According to the eighth aspect of the present invention, the communication record utilization step includes the step of utilizing the communication record for preparing the inspection specification in the next witness inspection preparation stage, so that the relevant section staff on the supplier side can use the communication record. However, there is an effect that the degree of satisfaction from the customer can be increased in the next witness inspection preliminary preparation stage. (Embodiment 1) Embodiment 1 of the present invention will be described with reference to a workflow diagram of the witness inspection shown in FIG. In FIG. 1, 4 is a witness inspection preparation stage, 5 is a witness inspection execution stage, and 6 is a witness inspection post-treatment stage.

In the witness inspection preparatory stage 4, the witness inspector on the customer side and the person in charge of using the equipment use computers 41 and 42, respectively, and the inspection person on the supplier side and the person in charge of the relevant department use computers 43 and 42, respectively. It is connected to the Internet 45 using 44 and utilizes a collaborative working environment installed on a home page of the Internet 45. This home page is accessible only to the above-mentioned four parties. Inquiries regarding product specifications, inspection methods, inspection specifications, etc. from the customer side in the witness inspection preliminary preparation stage 4 and responses to the inquiries from the supplier side are written on the website, and the communication records are stored in the collaborative work environment. Is shared.

In the witness inspection preliminary preparation stage 4, the customer can use the computer 42 to participate in the collaborative working environment by using the computer 42, so that the inquiry can be newly added to the communication record. . The relevant department personnel on the supplier side participates in the collaborative working environment using the computer 44, and together with the inspector on the supplier side, the response to the inquiry from the customer's equipment use site staff is recorded in the communication record. It is possible to write. Among the communication records, the product specification, the inspection method, and the inspection specification that have been agreed by both the customer and the supplier are electronically certified by the customer-side witness inspector. By the time the witness inspection is performed, production and inspection of the product are performed based on the product specifications, and an inspection report is created based on the results.

In the witness inspection stage 5, a witness inspector at the customer side and an inspector at the supplier side inspect the product based on the inspection specification and compare the result with the inspection certificate. Will be implemented.

In the witness inspection post-treatment step 6, the witness inspector on the customer side and the person in charge of using the equipment use the computers 41 and 42, respectively, and the inspection person and the person in charge of the related department on the supplier side use the computers 43 and 42, respectively. It is connected to the Internet 45 using 44 and utilizes a collaborative working environment installed on a home page of the Internet 45. Inquiries about additional specifications such as additional product specifications and inspection specifications in the witness inspection post-treatment stage and responses to the inquiries from suppliers are written on the homepage, and the communication records are shared in the collaborative work environment. .

In the witness inspection post-treatment step 6, the customer can use the computer 42 to participate in the collaborative work environment, and the inquiry can be newly added to the communication record. . By participating in the collaborative working environment using the computer 41, the relevant department personnel on the supplier side together with the inspection personnel on the supplier side record the response to the inquiry from the customer's equipment use site personnel in the communication record. It is possible to write. Among the communication records, the product specification, the inspection method, and the inspection specification that have been agreed by both the customer and the supplier are given electronic certification on the homepage by a customer-side witness inspector.

FIG. 2 shows inquiries from a witness inspector or a person who uses the equipment at the customer side in the collaborative working environment used in the witness inspection pre-preparation stage 4 and the witness inspection post-treatment stage 6, and the supplier side in response to the inquiry. 4 is a flowchart showing a flow from when a response is recorded from a person in charge of inspection or a person in charge of a related department until those communication records are approved. The contents of the inquiry and the contents of the response up to that written on the homepage are recorded in a database (hereinafter referred to as DB) accessible from the homepage.

In FIG. 2, reference numeral 101 denotes a content that the customer's witness inspector or equipment use site staff searches from the DB to check whether the content to be inquired is already recorded in the DB. It is a stage. In step 101, if there is a corresponding inquiry content as a result of the search, a response is displayed on the computer of the collaborative work environment user on the customer side. If there is no corresponding inquiry, the process proceeds to step 102 in which the collaborative work environment user on the customer side writes the inquiry on the homepage. The contents of the inquiry written in step 102 are recorded in the DB in step 103.
The response to the inquiry of step 102 is written to the home page in step 104 by the collaborative environment user on the supplier side. The response written in step 104 is recorded in the DB in step 105 in association with the query written in step 103. If both the customer and the supplier have agreed on the response from step 104, the customer witness inspector adds electronic authentication to the response to step 106. If agreement is not reached by both the customer and the supplier, the user of the collaborative environment at the customer may
Written in step 102 as a new query for the response written in 04. The above steps 102 to 105 are repeated until agreement is obtained by both the customer and the supplier.

FIG. 3 is a database model diagram of a DB in which communication records are accumulated in the witness inspection preparation stage 4 and the witness inspection post-treatment stage 6. In FIG. 3, 201 is a communication record table, 301 is a customer table, and a name ID field 203 of the communication record table 201 and a name ID field 302 of the customer table 301 form a relationship and are registered in the customer table. Only the name of the person is allowed to access the homepage. Unique ID 30 in customer table
2 is given as a name ID, and when using a homepage, it is necessary to know this name ID 302 in advance. Whether the person using the homepage is a witness inspector is identified by a flag in the witness inspector field 303 of the customer table 301.

A unique number serving as a primary key of the communication record table is assigned to the communication record as a MessageID field 202. In the communication record, the name ID and the contents of the person who made the inquiry or the response and the recorded date are recorded in the name field 203, the contents field 204 and the date field 205, respectively. The threadID field 206 indicates the causal relationship of the communication record, and records the value of the MessageID field 202 of the inquiry that caused the response. In the case of a new inquiry, the inquiry that caused the problem does not exist in the communication record. Record 0.

Searches for inquiries and responses are realized by performing an AND search and an OR search using the content field 204, the date field 205, or both fields. If a response to the inquiry cannot be retrieved from the DB, it is recorded as a new inquiry. The response to the inquiry is the name and content of the responder, and the MessageID of the inquiry
Are the name field 203 and the content field 20 respectively
4 and threadID 206.

If both the customer and the supplier agree on the communication record, the witness inspector at the customer writes a password in the agreement field 207 for the communication record, and the electronic approval is performed. You. The preparation of the inspection specification in the witness inspection preparation stage 4 and the preparation of the additional specification in the witness inspection post-treatment stage 6 are performed by extracting only the communication record in which the password of the witness inspector on the customer side is assigned to the agreement field 207 from the DB. It is performed based on. In the present embodiment, an example has been described in which an inquiry is made from the customer side and a response to the inquiry is made from the supplier side. However, the inquiry can be made from any of the four parties constituting the parties concerned. The response can also be from any other party. (Embodiment 2) Embodiment 2 of the present invention will be described with reference to the workflow diagram of the witness inspection shown in FIG.

In FIG. 4, reference numeral 4 denotes a witness inspection preliminary preparation stage, 5 denotes a witness inspection execution stage, 6 denotes a witness inspection post-treatment stage, and 7 denotes a communication record utilization stage. The witness inspection preparation stage 4, the witness inspection execution stage 5, and the witness inspection post-treatment stage 6 are the same as the stages shown in FIG. 1. In the communication record utilization stage 7, the inspector and the related department personnel on the supplier side use the computer 4 respectively.
It is connected to the Internet 45 using 3 and 44, and utilizes a collaborative working environment installed on a home page of the Internet 45. This homepage is accessible only to inspectors and suppliers in charge of related departments. The communication record of the customer and the supplier recorded in the DB at the witness inspection preparation stage 4 and the witness inspection post-treatment stage 6 is used in the above-mentioned collaborative working environment. By using the computer 44 to participate in the collaborative work environment, the user creates materials for planning proposals based on the communication record so that the next new product has product specifications that can satisfy the customer. Inspection personnel and related department personnel on the supplier side are computers 43 and 44, respectively.
By using the above-mentioned collaborative work environment, the preparation is made so that customer satisfaction can be obtained with respect to the product specification, the inspection method, and the inspection specification in the next witness inspection preliminary preparation stage.

FIG. 5 shows a network configuration diagram including a customer and a supplier in the witness inspection preparation stage 4, the witness inspection post-treatment stage 6 and the communication record utilization stage 7. The homepage server 98 is installed on the supplier side and limits the available homepages for each customer. The computer 41 used by the witness inspector on the customer side and the computer 42 used by the person in charge of the equipment use site use the Internet 45 to store only the homepages that can be accessed only by the customer among the homepages installed in the homepage server 98. Can be used. The computer 43 used by the inspector on the supplier side and the computer 44 used by the person in charge of the related department use all the home pages for each customer installed on the home page server 98 through the network 95 installed by the supplier side. be able to. The database 96 is configured so that the communication record recorded in the witness inspection preliminary preparation stage 4 and the witness inspection post-treatment stage 6 can be used from the homepage server 98, and is composed of database management software and a computer. Reference numeral 97 denotes an application server installed to prepare communication proposals, materials for planning proposals for new products or inspection reports at the next witness inspection preparation stage, and is limited to the use of suppliers only. ,
It consists of form design software and form display software.

In the above description, an example has been described in which the application server 97 is composed of a form output software and a display software. However, the present invention can be similarly applied to a case where a function bundled with other database management software is used. is there. Although the homepage server 98 and the application server 97 are installed in the supplier network 95, the present invention can be similarly applied to a case where the homepage server 98 and the application server 97 are installed in a provider other than the customer and the supplier.

[0033]

As described above, according to the present invention, it is possible to obtain the beneficial effect of obtaining customer satisfaction by being able to see the attitude of the supplier side to the equipment delivery from the viewpoint of the customer, From the viewpoint of the supplier, it is possible to obtain an opportunity to collect requests from customers, and the request has an advantageous effect of obtaining effective information for product development.

[Brief description of the drawings]

FIG. 1 is a workflow diagram of a witness inspection according to a first embodiment of the present invention;

FIG. 2 is a flowchart of a collaborative work environment according to the first embodiment of the present invention;

FIG. 3 is a database model diagram according to the first embodiment of the present invention.

FIG. 4 is a workflow diagram of the witness inspection according to the second embodiment of the present invention;

FIG. 5 is a network configuration diagram according to a second embodiment of the present invention.

FIG. 6 is a workflow diagram of a witness inspection according to a conventional technique.

[Explanation of symbols]

 4 Preparatory stage of witness inspection 5 Stage of witness inspection 6 Post-treatment stage of witness inspection 7 Communication record utilization stage

Claims (8)

[Claims] Claims 1. An Internet homepage accessible only by four persons, namely, a witness inspector and a person in charge of equipment use on the customer side, and a person in charge of inspection and related departments on the supplier side. Witness inspection method performed prior to the delivery of equipment for
Prior to conducting the witness inspection, a witness inspection preliminary preparation step of determining an inspection specification for the witness inspection based on the communication record between the parties written on the homepage, and performing a witness inspection based on the inspection specification Witness inspection performing step, after performing the witness inspection, determine an additional specification based on the communication record between the parties written on the homepage, and perform a witness inspection post-treatment step of performing post-processing based on the additional specification. Witness inspection method with 2. A witness inspection preliminary preparation step is a step of writing inquiries concerning inspection specifications performed between concerned parties and a response to the inquiry specifications on a homepage. A step of searching from a communication record in which a response is recorded, a step of writing the item to be inquired as a new inquiry to the homepage when the item to be inquired is not found as a result of the search; 2. The witness inspection method according to claim 1, further comprising the step of: writing the information on the home page. 3. The witness inspection post-processing step is a step of writing an inquiry regarding additional specifications and a response to the inquiry to be performed between concerned parties on a homepage. A step of searching from a communication record in which a response is recorded, a step of writing the item to be inquired as a new inquiry to the homepage when the item to be inquired is not found as a result of the search; 2. The witness inspection method according to claim 1, further comprising the step of: writing the information on the home page. 4. A witness inspection preparatory step includes the steps of: providing a password to a communication record by a customer witness inspector to perform electronic authentication; and performing an inspection specification based on the communication record provided with the electronic authentication. Determining the witness inspection method. 5. The post-witness inspection post-treatment step includes the steps of: providing a password to the communication record by a customer-side witness inspector to perform electronic authentication; and performing additional specification based on the communication record provided with the electronic authentication. Determining the witness inspection method. 6. After the witness inspection post-treatment stage, the communication record in the witness inspection pre-preparation stage or the communication record in the witness inspection post-treatment stage is stored on a homepage accessible only to the inspector and the related department personnel on the supplier side. The witness inspection method according to claim 1, further comprising a communication record utilization step of utilizing the communication record on the supplier side by processing. 7. The witness inspection method according to claim 6, wherein the communication record utilization step includes a step of utilizing the communication record as a proposal material for a next new product to a customer. 8. The witness inspection method according to claim 6, wherein the communication record utilization step includes a step of utilizing the communication record for preparing an inspection specification in a next witness inspection preparation stage.