JP2002109087A - Remote service system utilizing sensing terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote business system for lowering a communication cost and starting the system just by preparing customer software without the need of developing management terminal software and system on a service provider side. SOLUTION: This system is provided with a mediation base connected through a network to many terminal bases capable of outputting sensing information and target information is selected and transmitted to a value provider corresponding to a target request obtained from the terminal, a terminal manager or built-in software inside the mediation base.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention uses a mobile terminal having a network connection mode to send information obtained from various sensors on the service user side to a mediation base via a net network, and sorts the information at the mediation base. The present invention relates to a remote service system using a sensing terminal, which sends a service to a service provider and provides a predetermined service to the service user on the service provider side.

[0002]

2. Description of the Related Art Conventionally, as shown in the upper part of FIG. 1, various types of sensor information attached to a service user are sent to a predetermined company which is a service provider via a dedicated line or a wireless line such as a PHS, so that equipment failure occurs. Systems for performing remote monitoring such as management, security management, and disease management are well known. In such a system, since it is necessary to keep the PHS line or the dedicated line open at all times, the line usage fee is charged even without sending information, and the cost is high. A management terminal software and system development cost of 100 to 500 million yen is required. In the case of using a dedicated line, a dedicated line corresponding to the number of service users is required, and even a PHS user needs a terminal corresponding to the number of service users on the service provider side. Become.

[0003] In order to solve such a drawback, a service using a portable terminal having a network connection mode has been developed. The middle part of FIG. 1 is a conceptual diagram of such a service, in which a sensor on the service user side is connected to a mobile terminal (DoPa terminal) having an Internet (hereinafter referred to as a “net network”) connection mode. ) Leads to the service provider's dedicated line. According to this conventional technique, the service user side on the sensor side can use the network (DoPa network) of the terminal, so that a large number of dedicated lines and lines are unnecessary, but the service user side always keeps the mobile terminal line open. Communication cost increases. In addition, the same applies to the point that 100 to 500 million yen of management terminal software and system development costs are required for each company as a service provider.

[0004]

SUMMARY OF THE INVENTION In view of the drawbacks of the prior art, the present invention has a low communication cost and requires a service provider to
An object of the present invention is to provide a remote business system in which the system can be started up simply by preparing customer software without the need for development of management terminal software and a system. Another object of the present invention is to provide a remote service system capable of providing various kinds of services that can be started by cost reduction because investment is not necessary because all communication systems use social infrastructure. Accordingly, many business creators are expected to enter and a remote service system capable of increasing the yield is provided.

[0005]

In order to solve the above-mentioned problems, the present invention comprises an intermediary site connected to a number of terminal sites capable of outputting sensing information via a network. Alternatively, a remote service system is proposed in which target information is selected and transmitted to the value provider in accordance with a target request obtained from built-in software in an intermediary base. In this case, the terminal does not need to be able to talk, but only needs to be able to transmit digital information such as a sensor to an intermediary base via a network. Then, the service selects the terminal site according to the purpose request, and transmits only the value information identified from the selected terminal site according to the purpose request to the value provider via the intermediary site. Further, the value provider and the value user are not fixed, and the mediation base executes a predetermined processing program based on the purpose request signal at the mediation base (BSS center), and separates and sorts the service user and the service provider. I do. still,
The function of the intermediary base may preferably include programs such as an Internet protocol conversion, a temporary storage of data, an encryption program for securing security, and an information portal site service, in addition to the processing program according to the purpose request.

[0006]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below in detail with reference to an embodiment shown in the drawings. However, unless otherwise specified, dimensions, shapes, relative arrangements, and the like of the components described in this embodiment are not intended to limit the scope of the invention, but are merely illustrative examples. 1 and 2 are schematic diagrams showing a remote service system according to a basic mode of the present invention. In the present invention, one of the service users and the service provider is not fixed.
It is connected to the oPa internet network and the intermediary base (BSS center), while personal computers, in-vehicle mobile phones, and wireless mobile terminals (hereinafter referred to as end terminals) having WWW servers (application servers) owned by large companies, small and medium-sized businesses and individuals use the Internet. Only through the connection with the intermediary base (BSS center) via the intermediary base (BSS center) according to the purpose request, sorting is performed.

The DoPa terminal according to the present invention can transmit only digital information such as a sensor, and is different from a normal telephone terminal.
By enabling only data transmission, communication costs and machine costs can be reduced. And in this system,
Mobile terminals (DoPa) connected to sensors and functional products
Both sides and end terminals are intermediaries (BSS centers)
, One becomes a service provider and the other becomes a service user. Whether one becomes a service provider or a service user is based on a purpose request signal transmitted to a mediation base (BSS center) via the Internet or a DoPa network. That is, at the mediation base (BSS center) based on the purpose request signal, a predetermined processing program is executed, and the service user and the service provider are classified and selected.

At the intermediary site (BSS center), in addition to the processing program, an Internet protocol conversion of a signal obtained from the DoPa network, temporary storage of data, an encryption program for securing security, maintenance personnel information, maintenance part information Also, programs such as information portal site services such as catalog delivery are built in. And services provided by such a system include a vending machine remote monitoring system when the DoPa terminal having a sensor is a vending machine, a copier remote monitoring system when the DoPa terminal having a sensor is a copier, a gas meter and a gas leak sensor. If the DoPa terminal having a home is a gas leak detection remote notification system at home, a blood pressure sensor is a life security remote monitoring system if a patient having a thermometer sensor sensor has a DoPa terminal, and a line if the DoPa terminal having a sensor is a factory or bus The user inputs a predetermined request for a processing program owned by an intermediary base (BSS center) such as an operation rate, a chocolate stop remote monitoring system, a vehicle service, a movement information service, a safety state monitoring service, and an information display service. It is done by doing.

Next, specific examples thereof will be described sequentially. FIG. 3 is a block diagram showing an example of a specific example of a service for vehicles.
There are new services such as providing abnormal information on cars (puncture, battery rising, brake abnormalities, etc.), notification of maintenance information and accident information, quick release of key confinement, response to forgetting to close windows, etc. As for solutions and customer satisfaction, automatic alarm of theft alarm and center notification. Eliminating theft, obtaining abnormal information, etc., and grasping maintenance information early, the effects of early repair and reduction of insurance premiums, unlocking time from the center, saving time, and remotely closing windows from the center are available. Also, at the intermediary base,
Acts as a mobile Internet connection center,
The DoPa network is a special mobile terminal (Do
Pa) is connected to the DoPa network via the Internet. The intermediary base (BSS center) is connected to the vehicle service central management center via the Internet, and builds a strategic alliance model.

That is, the vehicle service central management center distributes information to various companies, such as road services, insurance companies, maintenance companies, vehicle manufacturers / dealers, security companies, and leasing companies, which correspond to various information of service users to affiliated companies. Alliance is obtained.

FIG. 10 is a block diagram showing an example of an in-vehicle application.
In the body system, tire and door gasoline tank sensors, and in the multimedia system, GPS, bond camera,
Radars, etc., are seto-related, and these signals are displayed on an in-house information display panel, and the on-board DoPa terminal transmits each line difference information via the DoPa network to a mediation base (BSS).
Center). The intermediary base (BSS center) distributes information to a corresponding road service, insurance company, maintenance company, car maker / dealer, security company, and leasing company according to the signal type. This makes it possible to monitor vehicle status such as theft and mischief, moving location information, status records and theft elimination activities, abnormal information by e-mail and telephone, puncture, air pressure, battery rise, brake abnormality, abnormal vibration, etc. Providing information, unlocking the door by closing the key, closing the window (center call using a mobile terminal (DoPa)), and reporting on car maintenance information and accident information to insurance companies, maintenance companies, car manufacturers / dealers, etc. At the same time, the above information is notified to the information display panel in the company and the portable terminal of the car owner. By opening and closing door locks, opening and closing windows, stopping the alarm horn for opening unauthorized doors, and capturing images with a camera installed inside the car, security companies can remotely open and close car doors and windows.

[0012] The car having the DoPa terminal is also used as a running information sensor, and is itself a service provider and a service user. That is, it is possible to transmit information such as traffic congestion information for each point, freezing of roads, and obstacles to the passage of brine to the intermediary base (BSS center) based on the GPS position information and the speedometer. Become a service user.

FIG. 4 is a block diagram showing an example of a human condition / safety monitoring system. Industry needs include child abduction
This includes early detection of lost children, ensuring and protecting wandering elderly people, and confirming the safety of bedridden / single elderly people. As a solution / customer satisfaction, the elderly and errands are stopped for a long time (illness,
(Death) / High-speed movement (melting) / Detecting conditions such as at-home status, and detecting abnormalities via a central control center, security companies, insurance companies,
You can report to nursing homes, care companies, schools / kindergartens / PTAs. By such state detection, it is possible to provide a service that provides security and security to the user, and to obtain an alliance that can be taken care of by the system at the intermediary base (BSS center). In this case, an ultra-small mobile DoPa terminal that can transmit position information to an infant or an elderly person may be provided.

FIG. 5 is a block diagram showing an example of the location / movement information service. The needs of the industry include supply chain management including outside the factory, management of the contents and status of packages during transportation, and strict security for important packages. And grasp the work position inside and outside the factory as a solution and customer satisfaction. Increasing the accuracy of process management, detecting the position and status of conveyed goods, protecting against environmental disturbances, grasping the position of conveyed goods, etc. According to this embodiment, if a miniature mobile DoPa terminal capable of grasping position information is attached to each product or main part, manufacturing is being performed at factory A, transporting to AB improvement, assembly of factory B being completed, and shipping. It is only necessary to remove the DoPa terminal during unloading and arriving at the store, and at the stage when the sale is completed. It is possible to grasp the production status of transportation companies and insurance companies, such as safety, delivery, and line operation rates. Furthermore, outsourcing management, distribution management, and theft management of affiliated outsourcing, distribution, and security companies are also possible.

FIG. 6 is a block diagram showing an example of low-cost security monitoring. The needs of the industry are basic safety monitoring of electricity, gas and water and countermeasures in case of danger, and a low-cost security system for homes, machines and installations. Traditional security systems are extremely expensive and require special sensors. As solutions and customer satisfaction, we can detect and report dangerous situations, automatically shut down remotely, and connect to the mobile Internet network with low-cost security monitoring equipment. For example, each home has a DoPa terminal with a leak gas leak sensor, a DoPa terminal with an electric gas cut-off sensor, a DoPa terminal with an abnormal power sensor, a DoPa terminal with a power cut-off sensor, and a power transformer kyu pickle sensor. Signals from DoPa terminals and DoPa terminals with intrusion detection sensors are relayed to intermediary sites (BSS
Center) sends the information to the centralized management center via the DoPa network and the Internet network, and provides electricity, gas and water providers, maintenance service companies, housing manufacturers, security companies, health companies, as well as emergency calls to the police and ownership of houses. Report to the person.

FIG. 7 is a block diagram showing an example of a kerosene home delivery business in cold regions. The need in the industry is to know the remaining amount of tanks for each household at the center. This makes One t
o One service becomes possible, and customer enclosing becomes possible. In addition, the refueling vehicle can be operated at the optimal time and on the optimal route, and the profitability can be greatly improved. As a solution / customer satisfaction, the refueling car is reduced by half, sales can be input from the mobile phone at the site, and office renovation becomes possible with mobile POS. For example, a DoPa terminal equipped with a household information and a full / vacancy information sensor of a kerosene tank is attached to each home, and a signal from the DoPa terminal is transmitted to an intermediary base (BSS).
Center) attaches the map information and the dispatch status of the tank truck to the distributors, agents, and oil sales companies via the DoPa network and the Internet network.
SS center), these household information, vacancy information,
The delivery route is set based on the map information and the search result of the optimum route, and the delivery route is determined. As a result, it can be proposed as a strategic alliance model to oil sales companies as a nationwide system, and it can be developed as an industry standard / nationwide system.

FIG. 8 is a block diagram showing an example of the information display business. The needs of the industry include the sequential provision of sports games and the real-time provision of regional information, which has the advantage of being used for parking lots, events, or store advertisements. Therefore, the broadcasting station uses the DoPa terminal for each ball to capture information such as giant Hanshin 5-57 back one-strike, 3-ball-out, etc. from the live broadcasting of the stadium or the stadium. The signal from the DoPa terminal is transferred to the intermediary base (BS
S center) transmits the data to the central management center via the DoPa network and the Internet network, and transmits the data to shopping malls, advertising agencies, and even buses. In the display of information on transportation means, the information obtained from the shopping district and the advertising agency point is transmitted by the intermediary base (BSS center) to the central management center via the DoPa network and the Internet network, and the corresponding map information and operation are performed. An advertisement for a shopping street near the stop where the corresponding bus is selected and operated according to the route is transmitted to the bus or the like. As a result, real-time information from the game site can be obtained even in a bus or the like as a solution / customer satisfaction, and the location-limited information can be displayed according to the traveling area. This makes it possible to use mutual information at advertising agencies, information distribution companies, broadcasting stations, bus and taxi companies, municipalities, newspapers, publishers, building management companies, shopping streets, etc.

FIG. 9 is a block diagram showing an example of a premises business system such as a home. Terminals with anomaly sensors, terminals with intrusion prevention sensors, and terminals with healthcare sensors attached to household appliances are all on-premises BSS
The DoS terminal transmits a signal from the DoPa terminal to the central management center via the DoPa network and the Internet network, and performs predetermined services such as security.

FIG. 11 is a block diagram showing a gate opening / closing system using face recognition. The assumed place is the entrance of the entrance or the data center. When a person stands, the camera automatically captures the face image of the visitor and compares it with the face image registered in advance. If the person is determined to be a registered person, open the door. If it is determined that the person has not been registered, the message and the URL of the face image are transmitted to the explainer's mobile phone. U from mobile phone
When the user accesses the RL, the following options are transmitted together with the face image. While looking at the face image, the user can open the patrol at the discretion of the mobile phone holder, consider the approach of a suspicious individual, turn on the patrol light, and separately view the face image of the person who came at the designated time from the mobile phone of the explainer. Select one of the options. For example, assuming an entrance, the camera searches for a visitor's face, captures the image when the face can be determined, extracts features from the face image, and identifies the visitor from the face recognition database.
In the case of a registrant, the door of the electronic lock is unlocked, and the registrant is allowed to enter the room. The face image of the registrant is sent to the server together with the data such as the time of entry, and can be viewed later in a list. In the case of an unregistered person, a face image is recorded, and the server creates a page in which the face is registered, and simultaneously sends an e-mail notifying that the unregistered person has arrived to the mobile phone of the person in charge. Upon receiving the email, the person in charge can check the face of the visitor on the spot through the link. If the visitor is allowed to enter the room, the person in charge can issue a command to unlock the door through the server. If you need to confirm with another person in charge, you can immediately send the same mail to multiple persons from the server. Furthermore, if the visitor is judged to be in need of attention, the buzzer and lights inside and outside of the building will immediately warn the person and call the inside, security company, police, etc.

FIG. 12 is a block diagram showing a convenience store monitoring demonstration system. If an error occurs at a convenience store,
The sensor detects abnormalities such as sound, vibration, temperature, camera image, security bell, etc., and automatically sends an e-mail to an intermediary base (BSS center) via the DoPa network. The intermediary base (BSS center) notifies the security company via the central management center via the DoPa network and the Internet network of the abnormality. The person in charge of the security company receives the e-mail on the mobile terminal / telephone and checks the information on the Web page. The URL is described in the e-mail, and the page access is performed by one click.
Then, the next action is selected from a page in which images such as the vicinity of a cash register, the vicinity of an entrance, a passage, and the vicinity of a shelf are registered. a. Check the image of the abnormal location and instruct to change the camera and position b. Contact all concerned by email c. Start of the alarm device in the store d. Telephone call to security company or police For example, the figure shows a camera image demonstration-a convenience store demonstration, and assumes a convenience store at midnight or the like. Triggered by detecting abnormalities with sound and vibration sensors, clerk alarm buttons, etc., the server records the time and location of the abnormalities confirmed to the server, and sends an email to the person in charge at the same time. For example, in this figure, this is realized by sending a mail from web page 1 from a mobile phone. Then, the person in charge receives the e-mail on the mobile phone, and can immediately confirm the location, time, location of the abnormality, and the image of the abnormality on the web page 2. Then, the user can move the camera to another shooting position and check images at different locations. It is possible to switch the camera as well as the camera position. After confirming the image, the same mail can be sent from the server to other departments or reported to a security company by telephone.

[0021] In addition, from a mobile phone of a security officer who can remotely operate the camera and capture images, the user can perform pan / tilt /
An image can be distributed in real time by moving a zoomable camera (Victor VN-C3), and it is also possible to quickly move the camera to a specific place using a memory of a camera position to take a picture. In addition, it is also possible to operate the arm robot that moves the camera up and down, left and right, and rotation from the mobile phone of the person in charge, and to turn on the patrol light when an abnormality occurs.

[0022]

As described above, according to the present invention, the communication cost is low and the service provider does not need to develop the management terminal software and the system, and the remote business can start up the system simply by preparing the customer software. System can be provided. In addition, the present invention can provide a remote service system capable of providing various kinds of services that can be started by cost reduction because investment is not necessary and all communication systems use social infrastructure. It is an object of the present invention to provide a remote service system in which business creators are expected to enter the market and a style of increasing the yield is possible.

[Brief description of the drawings]

FIG. 1 is a schematic diagram illustrating a remote service system according to the related art, and the lower diagram is a schematic diagram illustrating a remote service system according to a basic embodiment of the present invention.

FIG. 2 is a schematic diagram showing a remote service system according to a basic mode of the present invention.

FIG. 3 is a block diagram illustrating an example of a specific example of a service for vehicles.

FIG. 4 is a block diagram illustrating an example of a human condition / safety monitoring system.

FIG. 5 is a block diagram illustrating an example of a location / movement information service.

FIG. 6 is a block diagram illustrating an example of low-cost security monitoring.

FIG. 7 is a block diagram showing an example of a kerosene home delivery business in cold regions.

FIG. 8 is a block diagram illustrating an example of an information display business.

FIG. 9 is a block diagram illustrating an example of a premises business system such as a home.

FIG. 10 is a block diagram illustrating an example of an in-vehicle application.

FIG. 11 is a block diagram showing a gate opening / closing system using face recognition.

FIG. 12 is a block diagram showing a convenience store monitoring demonstration system.

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Hideyuki Kobayashi 801 Shimoji-dori Horikawa-Higashiiri Minamifudodoucho, Shimogyo-ku, Kyoto OMRON Corporation F-term (reference) 5B049 AA05 BB07 BB11 BB31 CC21 CC27 DD00 EE01 EE56 FF03 FF04 GG04 GG07 GG09 GG10 5K101 KK12 LL11 MM04 MM05 MM06 MM07 NN01 NN11 NN22 NN25 NN40 RR12 RR21 SS07 TT03

Claims (5)

[Claims] An intermediary site connected to a large number of terminal sites capable of outputting sensing information via a network is provided according to a purpose request obtained from the terminal, a terminal manager, or built-in software in the intermediary site. A remote service system characterized in that desired information is selected and transmitted to a value provider. 2. The remote service system according to claim 1, wherein the terminal is capable of transmitting digital information such as a sensor to an intermediary base via a network. 3. The method according to claim 1, wherein the terminal base is selected in accordance with the purpose request, and only the value information identified from the selected terminal base in accordance with the purpose request is transmitted to the value provider via the intermediary base. 2. The remote service system according to claim 1, wherein the transmission is performed. 4. The remote service system according to claim 1, wherein the intermediary base executes a predetermined processing program based on the purpose request signal, and performs classification and selection of service users and service providers. 5. The intermediary base incorporates programs such as an Internet protocol conversion, a temporary storage of data, an encryption program for securing security, and an information portal site service, in addition to the processing program according to the purpose request. Item 7. The remote service system according to Item 1.