JP2002092030A - Personal information distributing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent any adverse effect due to the flooding of information on a customer. SOLUTION: In this personal information distributing system, a server 11 of a system center 1 and an organization terminal 21 of an organization 2 and a customer terminal 31 of a customer 3 are connected through a compute network, and the organization terminal 21 and the customer terminal 31 receive the distribution of an organization exclusive picture 24 and a customer exclusive picture 33 from the server 11 through home pages 22 and 32 of the organization 2, respectively. The organization 2 can refer to multiple information generated by the system center 1, and select only optimal information to be provided to a customer 3 from among the multiple information on the organization exclusive picture 24 of its own organization terminal 21. Thus, only the information selected by the organization 2 can be distributed to the customer exclusive picture 33 of the customer terminal 31, and any information which is not selected by the organization 2 can be prevented from being distributed to the customer exclusive picture 33.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to an individual information distribution system, and more particularly to an individual information distribution system for distributing information to an organization and a customer using a computer network.

[0002]

The spread of the Internet has been remarkable, but on the other hand, it has caused a flood of information for users.

[0003] Internet users have browsed information using a "search system" on a portal site, or have obtained desired information using information distribution by "category selection". However, if the user does not have a certain level of basic information (knowledge) sufficient to select the quality of the information, the risk of acquiring incorrect information increases. At the same time, the enormous amount of information that can be obtained may rather deprive users of convenience and efficiency.

The present invention focuses on the above points and interposes an intermediary having a certain level of basic information (knowledge) between an information transmission source and a user. An object of the present invention is to provide an individual information distribution system that selects and distributes only information that meets the needs of a user from among information, thereby preventing adverse effects due to the flooding of information.

[0005] Another object of the present invention is to distribute basic information (wisdom) of a mediator to users with higher value-added information.

[0006]

According to the present invention, there is provided an individual information distribution system in which a server of a system center, an organization terminal of an organization and a customer terminal of a customer are connected via a computer network. The terminal and the customer terminal are individual information distribution systems that receive distribution of an organization-specific screen and a customer-specific screen from the server through the homepage of the organization, respectively, wherein the organization is an organization of its own organization terminal. With the dedicated screen, it is possible to refer to a plurality of pieces of information created by the system center, and to select only information appropriate for providing to the customer from the plurality of pieces of referenced information, and to select the information selected by the organization. Information is delivered to the customer-specific screen of the customer terminal of the customer, and is not selected by the organization. Distribution is characterized by being configured so as not to be delivered to the customer-specific screen.

[0007] Here, the organization selects information created by the system center, adds comments, views, and the like to the selected information, enhances the added value of the information, and distributes the information to the customer side. I do.

Further, the organization and the customer exchange confidential information in an interactive manner via the organization-dedicated screen and the customer-dedicated screen.

The system center creates information that cannot be selected by the organization, and the information is distributed to the organization-dedicated screen and the customer-dedicated screen.

[0010] The organization creates information, and the information is distributed to the customer-specific screen.

Further, the organization has a function of sharing and centrally managing information on customers not distributed to the customers.

The information distributed to the customer remains semi-permanently as a history, and can be referred to anytime and anywhere.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is an explanatory diagram for explaining an outline of an individual information distribution system according to an embodiment, FIG. 2 is a system configuration diagram thereof, and FIG. 3 is a diagram of a system when an organization is a hospital. FIG. 4 is an explanatory view showing the contents of a person-only screen and a customer-only screen, FIG. 5 is an explanatory view of a mirroring function in the system shown in FIG. 3, and FIG.
FIG. 3 shows an explanatory diagram of a mirroring function of the system when the organization is an accounting office.

First, an outline of the individual information distribution system will be described with reference to FIG.

The individual information distribution system refers to a system center 1 and an organization 2 (accounting office, clinic, house maker, FP (Financial Planner), etc.), and is strictly a person in charge of the organization. An organization refers to a group having a common customer including not only one company but also a plurality of companies or individuals.) And a customer 3 (customer company or patient, etc.) through a computer network such as the Internet. It is assumed that they can be connected and can communicate with each other.

The system center 1 functions as a source of information (refers to documents, numerical data, images, moving images, audio, software, etc.) to the organization 2 and the customers 3.

The system center 1 creates information (referred to as first common information) to be commonly distributed to both the organization 2 and the customer 3, and once distributed to the organization 2, is selected by the organization 2. (Hereinafter referred to as selection information) to be distributed to the customer 3 from the customer. Here, the selection information is made up of a collection of unit information independent for each category, and is intended to be information that if all the selection information is directly delivered to the customer 3, the information may be flooded. . Then, the organization 2 as an expert selects one or a plurality of unit information of a category suitable for providing to the customer 3 from all the selection information, and if necessary, comments, views, etc. as an expert. In the added form, only the selected selection information is distributed to the customer 3.

When the organization 2 is an accounting office, the first common information includes management information, a schedule of corporate activities, a simulation (for example, a simulation of setting a bonus), and the like. If the organization 2 is a house maker, the information may include medical care information, etc., if the organization 2 is a house maker, house maintenance information, and the like, if the organization 2 is an FP, financial product information. .

The selection information includes management information when the organization 2 is an accounting office, medical care information when the organization 2 is a disease / clinic, and the like.
When the organization 2 is a house maker, house maintenance information and the like are included. When the organization 2 is an FP, financial product information and the like are included.

The organization 2 selects the selection information to be delivered to the customer 3 as described above, and also creates information common to all the customers 3 (referred to as second common information) to provide the customer 3 with the information. To deliver.

When the organization 2 is an accounting office, the second common information includes management information, a schedule of business activities, a simulation (for example, a simulation of setting a bonus), and the like. If you are a sick clinic, medical care information, recall activities, etc.,
If the organization 2 is a house maker, the maintenance information of the house, the construction schedule, etc.
In this case, financial product information, insurance participation status data, and the like can be given.

The organization 2 and the customer 3 exchange information (referred to as confidential information) in an interactive manner.

The confidential information is information having a content that infringes privacy for the customer 3. As a specific example, when the organization 2 is an accounting office, a schedule of business activities, simulation (for example, Simulation of bonus setting), settlement forecast data, etc., and when the organization 2 is a clinic, reservation management,
Measured data such as blood pressure, recall activities, etc. Also, when the organization 2 is a house maker, construction schedule, site progress information, building maintenance information, etc., and when the organization 2 is FP, market value Evaluation property management data, insurance participation status data, and the like.

In addition, the organization 2 can distribute and refer to information relating to the customer 3 (referred to as common information within the organization) determined by the person in charge of the organization 2 not to distribute the information to the customer 3. It has become.

Unlike the first common information, the selection information, the second common information, and the confidential information, the common information in the organization is information relating to the customer 3 but not to be distributed to the customer 3. As an example, there is a method of responding to a complaint (complaint) by the organization 2 with respect to the customer 3. In addition, the customer information is shared with the selection information and the confidential information, and can be centrally managed.

The first common information, the selection information, the second common information,
The secret information and the common information within the organization are semi-permanently left as a history except for a part. Therefore, it is possible to search and refer to information anytime and anywhere. This allows
For example, it is possible to easily take over when the person in charge of the organization 2 is changed, and to confirm each other as evidence even in the case of trouble between the organization 2 and the customer 3 who does not say anything. An effect also occurs.

Although FIG. 1 shows one organization 2 corresponding to one system center 1 and one customer 3 corresponding to one organization 2, actually, A plurality of organizations 2 for one system center 1
However, a plurality of customers 3 correspond to one organization 2, and the number of system centers 1 is not limited to one.

Next, the system configuration of the individual information distribution system will be described with reference to FIG.

The individual information distribution system includes a server 11 of the system center 1, a terminal 21 of the organization 2 (organization terminal), and a terminal 31 of the customer 3 (referred to as a customer terminal, including a mobile terminal equipped with a browser). Are connected via a computer network such as the Internet.

In the hard disk drive (HDD) of the server 11, a selection information related storage unit 12 and a customer box 13 for each customer 3 are provided as a database.

The customer box 13 stores the first common information, the selection information, the second common information, the confidential information, and the common information within the organization, and is stored semi-permanently (a file attached to the information is fixed. It will be erased after a period.)

The first common information is created by the system center 1 and distributed to both the organization 2 and the customer 3 as described above. That is, the organization 2 and the customer 3
Can read and refer to the first common information from the customer box 13 through the organization terminal 21 and the customer terminal 31, respectively.

The selection information is created by the system center 1 as described above. The created selection information includes a category list in which a plurality of categories are described and unit information for each category, and is stored in the selection information related storage unit 12 in the HDD. The organization 2 can read and refer to the category list and the unit information from the selection information related storage unit 12 through the organization terminal 21 and select a category of the unit information suitable for providing to the customer 3 for each customer 3 ( Settings). As a selection method, there is a method of writing a check mark in a required category in the category list. The category list with the check mark and the selected unit information are stored in the customer box 13. Then, the organization 2 can refer to the checklist in the customer box 13 through the organization terminal 21, and
Can refer to selection information, ie, unit information, in the customer box 13 through the customer terminal 31. At this time, the customer 3 is provided with the information appropriate to him / her by the organization 2, and thus is not affected by the flood of information.

The second common information includes the organization 2 as described above.
And distributed to the customer 3. That is, the customer 3 receives the second from the customer box 13 through the customer terminal 31.
The common information can be read and referenced.

The confidential information is exchanged between the organization 2 and the customer 3 as described above. That is, the organization 2 is
Creates, modifies, and deletes information to be distributed to the customer 3 through the organization terminal 21 and distributes this information after confirming synchronization with the customer 3, in other words, contacts the customer 3 using a telephone or the like. Delivery while taking. On the other hand, the customer 3 refers to the confidential information distributed from the organization and writes the confidential information as necessary.

The in-organization common information is exchanged between the persons in charge of the organization 2 as described above. That is, the organization 2 creates, corrects, and deletes information related to the customer 3 through the organization terminal 21 and distributes this information to the customer box 13. The customer 3 cannot refer to the common information in the organization at all.

Next, an individual information distribution system will be described with reference to FIGS. 3, 4 and 5 by taking as an example a case where the organization 2 is the doctor B of the hospital A and the customer 3 is the patient A.

In this case, the hospital A has its own homepage, and the doctor B and the patient A can receive information distribution from the state where the homepage of the hospital A is opened.

First, when the doctor B enters his / her ID and password while the homepage 22 of the hospital A is opened on the organization terminal 21, a list 23 of patients in charge of the doctor B is displayed. When the doctor B selects an arbitrary patient A from the patient list, an organization-specific screen (page) 24 regarding the patient A is displayed.

The organization-dedicated screen 24 is configured as shown in FIG. 4, for example, and presents information corresponding to the above-described first common information, selection information category list, and second common information, respectively. In FIG. 4, "This month's epidemic cold"
The content entitled corresponds to the first common information,
In addition, the list consisting of “care insurance information”, “final tax return information”, “barrier-free information”, and “menu information” corresponds to the category list, and “This month's closed day is 〇 / 〇 / 。. "Corresponds to the second common information.

The doctor B can obtain various kinds of information by looking at the screen 24 dedicated to the organization. In the category list, since checkmarks are added to the left of each of “care insurance information” and “barrier-free information”, Doctor B has previously identified “care insurance information” as information to be delivered to patient A from the category list. It can be seen that "information" and "barrier-free information" are selected. Also, "A
Mr. A's medical record information "and" Meeting about Mr. A's surgery "
Such information is common information in the organization, so it can be understood that the information cannot be referred to Mr. A.

On the other hand, when the patient A inputs his / her ID and password in a state where the homepage 32 of Kobashi Hospital is opened on his / her customer terminal 31, his / her customer exclusive screen (page)
33 is displayed.

The customer exclusive screen 33 is configured as shown in FIG. 4, for example, and includes the above-mentioned first common information, selection information,
Information respectively corresponding to the second common information is presented. In FIG. 4, the content entitled “Frequent cold of the month” is the first
The content corresponds to the common information, and the contents entitled "Nursing care insurance information" and "Barrier-free information" correspond to the selected information, and "The closed day of this month is 〇 / 〇 / 。. "Corresponds to the second common information. In addition, the common information within the organization is displayed on the customer-specific screen 33.
Cannot be referred to.

The patient A can obtain various kinds of information by looking at the customer-specific screen 33, and does not need to see information on “finalized tax return information” or “menu information” which is not meaningful to him.

Further, the doctor B and the patient A can exchange information interactively by the mirroring function.
An example of this interactive information exchange will be described with reference to FIG.

First, the patient A calls the doctor B using the telephone and asks the doctor B, for example, "What was the result of the X-ray the other day?"

On the other hand, the doctor B responds, for example, saying, "Well, now we will send the result data to the customer box. Please see it."
The dedicated organization screen 24 is displayed. Receiving this reply, the patient A also displays his / her own customer-specific screen 33 on his / her customer terminal 31. Then, the doctor B distributes the radiograph 25 of the patient A to the patient A via the server 11.

Patient A looks at the X-ray photograph 34 delivered to the customer exclusive screen 33 and asks, for example, by telephone, "Oh, it arrived. The ribs are reflected on the screen. So what is the problem?" .

On the other hand, Dr. B responds, for example, by saying, “Because I will write a red に on the part where the bones are weakened. Write red 〇 on 25. This red triangle is delivered to the customer dedicated screen 33 via the server 11.

The patient A looks at the portion surrounded by the red squares distributed on the customer-specific screen 33 and says, for example, "Oh, I see. This is true. This is terrible."

As described above, the doctor B and the patient A exchange information on confidential information in an interactive manner. Thereby, the confidential information can be delivered to the patient A without leaking to the outside.

FIG. 6 shows, as another example of the interactive information exchange using the mirroring function, the information exchange between the person in charge in the accounting office and the president B who is the customer. Will be described.

First, the person in charge, Mr. Hei, calls the president B of the customer company using a telephone, and instructs the president B, for example, "President! I made a financial forecast for the current term. "You know."
Displays an organization-dedicated screen 24 relating to the customer company (President B). In response to this call, President B also has his own customer terminal 31
Displays the customer's own screen 33. Then, the person in charge distributes the financial forecast 26 to the president B via the server 11.

President B looks at the financial forecast table 35 delivered to the customer-specific screen 33 and calls, for example, "Oh, it has arrived. Hmmmm, I see. Profit will come out more than expected. Let's try to increase the closing bonus. "

On the other hand, the person in charge, Hei, for example, responded, "I see. I see. I will increase the settlement bonus twice as much as the previous year. Then, the updated account settlement forecast table 27 is delivered to the customer dedicated screen 33 via the server 11.

The president B looks at the updated financial forecast table 36 distributed on the customer-specific screen 33 and says, for example, "Oh, I see. I got a good number. This is fine."

As described above, the person in charge and the president B exchange information on confidential information in an interactive manner. Thereby, the confidential information can be distributed to the president B without leaking to the outside.

As described above, the individual information distribution system of this embodiment is different from the server 11 of the system center 1
And the organization terminal 21 of the organization 2 and the customer terminal 31 of the customer 3 are connected via a computer network,
The organization terminal 21 and the customer terminal 31 are individual information distribution systems that receive distribution of the organization-specific screen 24 and the customer-specific screen 33 from the server 11 through the homepages 22 and 32 of the organization 2, respectively. The organization dedicated screen 24 of the own organization terminal 21 allows the user to refer to a plurality of information created by the system center 1 and to select only information appropriate for providing to the customer 3 from the plurality of information referred to. Only the information selected by the organization 2 can be selected.
The information that is distributed to the customer dedicated screen 33 of the customer terminal 31 and is not selected by the organization 2 is not distributed to the customer dedicated screen 33.

As described above, according to the present embodiment, the intermediary 2 having a certain level of basic information (knowledge) is interposed between the information transmission source 1 and the user 3, and the intermediary 2 Since only the information that meets the needs of the user 3 is selected and distributed from the enormous amount of information, it is possible to prevent adverse effects due to the flood of information.

Further, since the organization 2 and the customer 3 exchange confidential information in an interactive manner through the organization-dedicated screen 24 and the customer-dedicated screen 33, the customer 3 does not leak confidential information to the outside. Can be delivered to

The system center 1 creates information that cannot be selected by the organization 2, and the information is distributed to the organization exclusive screen 24 and the customer exclusive screen 33,
The organization 2 creates information, and the information is distributed to the customer-specific screen 33.

[0063]

According to the present invention, it is possible to prevent adverse effects due to flooding of information.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram for describing an outline of an individual information distribution system according to an embodiment of the present invention.

FIG. 2 is a system configuration diagram of an individual information distribution system.

FIG. 3 is a specific explanatory diagram of a system when an organization is a hospital.

FIG. 4 is an explanatory diagram showing the contents of a person-only screen and a customer-only screen in FIG. 3;

FIG. 5 is an explanatory diagram of a mirroring function in the system shown in FIG. 3;

FIG. 6 is an explanatory diagram of a mirroring function of the system when the organization is an accounting office.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 System center 11 Server 2 Organization 21 Organization terminal 22 Homepage 24 Organization-dedicated screen 3 Customer 31 Customer terminal 32 Homepage 33 Customer-dedicated screen

Claims (7)

[Claims] 1. A system center server, an organization terminal of an organization, and a customer terminal of a customer are connected via a computer network, and the organization terminal and the customer terminal are connected via a home page of the organization. An individual information distribution system that receives distribution of an organization-dedicated screen and a customer-dedicated screen from the server, wherein the organization has a plurality of organizations created by the system center using an organization-dedicated screen of its own organization terminal. The user can refer to the information and can select only information appropriate for providing to the customer from the plurality of referred information, and only the information selected by the organization is a customer-specific screen of the customer terminal of the customer. And information not selected by the organization is not distributed to the customer-specific screen. Individual information distribution system, characterized in that. 2. The organization selects information created by the system center, adds comments, views, and the like to the selected information, enhances the added value of the information, and distributes the information to the customer. 2. The individual information distribution system according to claim 1, wherein: 3. The individual information distribution according to claim 1, wherein the organization and the customer exchange confidential information interactively via the organization-dedicated screen and the customer-dedicated screen. system. 4. The system center according to claim 1, wherein the information that cannot be selected by the organization is created, and the information is distributed to the organization-dedicated screen and the customer-dedicated screen. 2. The individual information distribution system according to 2 or 3. 5. The individual information distribution system according to claim 1, wherein the organization creates information, and the information is distributed on the customer dedicated screen. 6. The individual organization according to claim 1, wherein the organization has a function of sharing and centrally managing information on customers not to be distributed to the customers within the organization. Information distribution system. 7. The individual according to claim 1, 2, 3, 4, 5, or 6, wherein the information distributed to the customer remains semi-permanently as a history and can be referred to anytime and anywhere. Information distribution system.