JP2002074199A - Shipping information providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a customer ordering a commodity to a commodity dealer to inquire shipping information with respect to whether the order can be correctly received or not and when the commodity is delivered to the customer to a shipping agency to which the commodity dealer consigns the delivery of the commodity through the Internet, a telephone or the like on the basis of a baggage inquiry number attached to a delivery slip prepared by the shipping agency by retrieving the inquiry number. SOLUTION: A commodity dealer server 10 can be accessed from a customer' s user terminal. The server 10 is provided with a shipping information data file for relationally storing order reception data prepared on the basis of the contents of a commodity order from the customer and a shipping inquiry number attached to a delivery slip prepared by a shipping agency to which the delivery of the commodity is consigned so that the customer can obtain the baggage inquiry number attached to the delivery slip. When a shipping agency server 20 is accessed from the user terminal on the basis of the baggage inquiry number obtained by the server 10, commodity delivery information can be obtained.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to shipping information such as whether an order is correctly received when a customer places an order for a product with a product handling company, and when the product is delivered to the customer. And a shipping information providing system for customers, which is made available to customers through a public network line network.

[0002]

2. Description of the Related Art Conventionally, when a customer places an order for a product with a product handling company, the product handling company creates an order slip including a product name, a quantity, an order date, a shipping date, and the like, based on the contents of the order slip. Supporting the delivery of the product to the shipping warehouse, creating a shipping slip at the shipping warehouse, performing assortment and packing based on this shipping slip, entrusting delivery to an appropriate carrier,
It is common for carriers to deliver goods to customers.

[0003] Freight carriers have recently prepared designated delivery slips, and in shipping warehouses, they have requested delivery of goods using the designated delivery slips.

[0004] The delivery slip of the carrier is provided with a package inquiry number, and the inquiry number can be used to inquire of the carrier about the delivery status of the package.

[0005] In recent years, inquiries about the delivery status of packages to carriers have been made, in addition to telephone inquiries, the carriers have set up a homepage on a public network line network, the so-called Internet, and this homepage has been established. Above, a service is provided in which the details of the delivery status of the package can be viewed by referring to the package inquiry number.

[0006]

By the way, when inquiring the delivery status of a package to a carrier, as described above,
The package inquiry number attached to the shipping slip of the carrier is required.

[0007] For this reason, when a product handling company receives an inquiry from a customer regarding delivery, such as the delivery date of a product, the product handling company conventionally instructs a shipping warehouse to search for a delivery slip of the carrier, and then checks the delivery slip. Based on the luggage inquiry number attached to, the carrier inquires about the delivery status of the luggage via the Internet, telephone, or the like, and then responds to the customer.

However, if there are many sales offices nationwide and many customers throughout the country,
It is difficult to immediately find and respond to the above-mentioned delivery slip in response to an inquiry from each customer, and there has been a problem that it takes a long time to make an inquiry from the customer.

[0009] In particular, there is a problem that it is not possible to respond to an inquiry from a customer outside the business hours of a shipping warehouse or a sales office.

[0010] On the other hand, even if a customer places an order with a merchandise handling company, the customer knows only when the merchandise is to be delivered and where the shipping company that delivers the merchandise is available only by inquiring the merchandizing company. There is no method, and there is a problem that inquiries cannot be made outside the business hours of the merchandise dealer, and even if an inquiry can be made, there is a problem that a reply is waited for a long time as described above.

[0011] Therefore, an object of the present invention is to provide shipping information such as whether an order has been correctly received when a customer places an order for a product with a product handling company, and when the product is delivered to the customer. Is made available to customers via the Internet or the like.

[0012]

According to the present invention, there is provided a merchandise handling server capable of transmitting and receiving data to and from a user terminal, and a carrier capable of transmitting and receiving data to and from the user terminal. Server, and the merchandise handling server associates the order data created based on the contents of the merchandise order from the customer with the baggage inquiry number attached to the delivery slip of the carrier that entrusted the delivery of the merchandise. The shipping information server has a shipping information data file to store, and the carrier server has a shipping data file in which the shipping information number is associated with the shipping information number attached to the delivery slip. Make the inquiry number available for viewing and access to the carrier server based on the package inquiry number obtained from the user terminal at the product handling server. Scan to it was so as to obtain a product delivery information.

That is, since the customer is the orderer of the merchandise dealer, the customer's user terminal can access the merchandise dealer server based on the order information. Then, the merchandise handling server stores shipping information in which the order data created based on the contents of the order received from the customer is associated with the baggage inquiry number attached to the delivery slip of the carrier that has commissioned the delivery of the goods. With the data file, the customer can view and obtain the package inquiry number attached to the carrier's delivery slip.

[0014] The customer can access the carrier server based on the package inquiry number obtained from the user terminal at the product handling server to obtain the product delivery information.

[0015]

Embodiments of the present invention will be described below with reference to the accompanying drawings.

FIG. 1 is a diagram showing an example of the device configuration of the present invention. Each customer who is an orderer of a product receives user terminals T ₁ , T ₂ ,... Tn such as personal computers.
Is provided, and data can be transmitted / received to / from the merchandise dealer server 10 and the carrier server 20 via the Internet.

As shown in FIG. 2, the merchandise handling server 1
No. 0 has a shipping information data file 12 for storing order data created based on the contents of a product order from a customer in association with a package inquiry number attached to a delivery slip of a carrier contracted to deliver the product. , central processing unit 11 in response to a query request from the user terminal T ₁ is adapted to search the luggage inquiry number required by the search program.

As shown in FIG. 3, the shipping information data file 12 provided in the merchandise handling server 10 comprises a user (customer) master file 12a, an order receiving master file 12b, and a delivery master file 12c. Corresponding items are associated like arrows.

The carrier server 20, as shown in FIG. 4 includes delivery information data file 22 that associates the package attached to the delivery slip tracking number and the shipping information, the query request from the user terminal T ₁ Accordingly, the central processing unit 21 can search for necessary product delivery information by a search program based on the baggage inquiry number.

The shipping information data file 12 is managed by a host computer of a merchandise dealer. The computer terminals provided in each sales office and shipping warehouse and the host computer are connected by a network. At each sales office, when an order for a product is received from a customer, the computer terminal of each office inputs the order details,
That is, when an order slip such as an item name, quantity, order date, and a desired shipping date is input, an outgoing slip is issued to the computer terminal of the shipping warehouse via the host computer. It carries out product assortment and packing, uses the carrier's unique delivery slip, commissions the carrier to deliver the package, and ships the goods. When the shipment of the goods is completed, shipment data such as the baggage inquiry number and the shipping date attached to the delivery slip of the carrier is sent from the computer terminal of the shipping warehouse to the host computer. Twelve data have a series of relations such as the product name, quantity, order date, shipping date, carrier name, carrier inquiry number, presence / absence of assortment, and the like.

The customer's user terminals T ₁ , T ₂ ,..., Tn
And the merchandise dealer server 10 are connected via the Internet, and the customer accesses the merchandise dealer server 10 by inputting a user name, a password, etc. from the user terminals T ₁ , T ₂ ,. Information ordered from the dealer,
For example, order date, product name, order No. From such information, it is possible to search the shipping information data file 12 for the carrier inquiry number and shipping status of the carrier. FIG. 5 shows an example of a terminal screen display in the search processing of the user terminals T ₁ , T ₂ ,..., Tn. Any user terminal T ₁ , T ₂ ,...
When the user accesses the product dealer server 10 from Tn and makes a search request for the product shipping status, a search input screen as shown in FIG. 5 appears. First, input necessary data, and click a "search start" button. Then, a list of shipping information lists as shown in FIG. 6 is displayed.

By accessing the merchandise handling server 10 and knowing the freight inquiry number of the carrier,
The customer can access the carrier server 20 by telephone or via the Internet to the carrier, and introduce the delivery status of the carrier. Therefore, if the carrier server 20 is linked to the merchandise server 10, this inquiry can be performed efficiently. FIG. 7 shows an output example of a delivery status list obtained by accessing the carrier server 20.

[0023]

According to the present invention, as described above, the customer who has ordered the goods from the merchant can access the merchandise server by using the inquiry number of the package attached to the delivery slip of the carrier. , You can easily search, so if a customer places an order with a merchant,
Based on the inquiry number of the package attached to the delivery slip, the customer can send shipping information such as whether the order has been received correctly, when the product will be delivered to the customer, etc. It is possible to refer to the carrier, which has the advantage of improving the service.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a device configuration of a shipping information providing system of the present invention.

FIG. 2 is a block diagram showing a configuration of a shipping information providing system.

FIG. 3 is a diagram showing an example of a file design of a shipping information data file.

FIG. 4 is a diagram showing an example of a file design of a delivery data file.

FIG. 5 is a diagram showing an example of a shipping information search input screen.

FIG. 6 is a diagram showing an example of a shipping information list list screen.

FIG. 7 shows an example of a delivery information list screen.

[Explanation of symbols]

10 items supplier server 11 central processing unit 12 shipment information data file 12a the user (customer) master file 12b order master file 12c unloading master file 20 carrier server 21 central processing unit 22 distribution data file T _1, T _2, ... ... Tn user terminal

Claims (4)

[Claims] 1. A merchandise provider server capable of transmitting and receiving data to and from a user terminal, and a carrier server capable of transmitting and receiving data to and from the user terminal. It has a shipping information data file that stores order data created based on the contents of the order in association with a package inquiry number attached to a delivery slip of a shipping company that has consigned the delivery of goods, and the shipping company server It has a delivery data file that associates the package inquiry number attached to the slip with the delivery information, makes it possible to browse and obtain the package inquiry number at the product handling server in response to a request from the user terminal, Provision of shipping information by accessing the carrier server and obtaining product delivery information based on the package inquiry number obtained at the handling server system. 2. The shipping information providing system according to claim 1, wherein the merchandise handling server has link means with the carrier server. 3. The shipping information providing system according to claim 1, wherein the merchandise handling server has a customer data file. 4. The shipping information providing system according to claim 1, wherein the user terminal, the merchandise handling server, and the carrier server are connected to each other through a public network.